Indusind Bank Credit Card Cardholder s Agreement

Transcription

1 Indusind Bank Credit Card Cardholder s Agreement Note: The stated documentation is subject to change and is at the sole discretion of IndusInd Bank. For detailed terms and conditions, please log on to Terms and conditions apply. Back Cover

2 The Customer agrees that availing of Credit Card Services is issued by the Bank at its sole discretion to the subject to the following terms and conditions as well as the Cardholder including Classic, Gold, Platinum, General Business Conditions of the Bank and the rules for Platinum Select, Signature, Worldmiles,Miles & conduct of accounts as may be issued by the Bank from More and any other Credit card/co-branded time-to-time as well as the rules and regulations introduced Credit Cards offered by the Bank and any other or amended from time-to-time by the Reserve Bank of India variation as may be introduced by the Bank or any other authority. from time-to-time. 1. General 2.8 "Cardholder" means the person named on the Card. This may be a customer of the Bank to 1.1 Reference to masculine gender herein would whom the Card has been issued or any such include the feminine gender. person to whom the Bank has issued a Card 1.2 Words importing the singular shall, where the authorised by the customer to hold and use the context admits, include the plural. Card. 1.3 The Credit Card ("the Card") is issued by 2.9 "Card Account" means the account linked to the IndusInd Bank Limited with its Registered Card maintained by the Bank for booking all Office at 2401 Gen Thimmayya Road, Pune, operations caused through the use of the Card, Maharashtra and one of its office at whether designated simultaneously with IndusInd Bank Ltd. (Credit Card Division), issuance of the Card or done so later. 961/962, Solitare Park, 167 Guru Hargovindji 2.10 "Card Number" means the number that is Marg, Andheri-East.,Mumbai, Maharashtra 400 embossed on the Card and by which the Card 093. is identified. 2. Definitions 2.11 "Card Transaction" or "Transaction" means any 2.1 "Applicant" means: (i) any person who has instruction given by a Cardholder to the Bank signed the IndusInd Bank Credit Card using the Card directly or indirectly on the application form, (ii) any person who has Participating ATM or Participating Merchant signed or used the Card. Establishment to effect the transaction by 2.2 "Account" means an account maintained by us accessing the Card Account. under these Terms and Conditions "Cash Limit" means the maximum limit of cash withdrawal that is assigned to the Cardholder. 2.3 "Account Statement" or "Statement" refers to the This is lower than the Credit limit and is a subset monthly statement that is sent to the of the overall Credit limit. Cardholder detailing all the Card Transactions in the preceding month(s) and posted into the 2.13 "Cirrus ATM Network" shall mean ATMs located Card Account in the intervening period between at various places in India and overseas which the date of generation of the previous honour the Card and displaying the Cirrus, statement and the current statement. Maestro and MasterCard logo. 2.4 "Authorised Dealer" refers to a person or 2.14 "Credit Limit" means the limit assigned to the offshore banking unit authorised to deal in particular Cardholder after an assessment by foreign exchange or foreign securities as the Bank. The Credit limit is attached to the defined in Section 2(c) of FEMA. Card Account. 2.5 "Add-On Card" means an additional card 2.15 "IndusInd Bank" or "Bank" or "the Bank" or "we", issued to a person nominated by the primary "us", "our" mean to IndusInd Bank and all its Cardholder. branch offices and includes its successors and 2.6 "Add-On Cardholder" means a person to whom the Add-On Card is issued. assignees. 2.7 "Card" means the IndusInd Bank Credit Card 2.16 "EDC means any Electronic Data Capture terminals, printers, other peripherals and payment due date recorded on the statement. accessories including PIN pads and necessary 2.24 "Participating ATMs" (PA) or "ATMs" include software to run the devices, whether in India or Automated Teller Machines (ATMs) of the Bank overseas, whether of the Bank or a shared and ATMs belonging to Other Banks (OB) that network at which, amongst other things, the are participating in shared payment network of Cardholder can use the funds in his Card Visa/MasterCard/American Express Global Account across the country to process the Network Services and display the service mark, Transaction at a Participating Merchant at which the Cardholder can use the Card to Establishment. access the funds from the Card Account "EXIM" refers to the Export-Import Policy of 2.25 "Participating Merchant Establishments" (PME) India, as stipulated by the Reserve Bank of shall mean establishments that are a part of India, including all amendments from time-to- Visa/MasterCard/American Express Global time. Network Services International shared payment 2.18 (a) Foreign Currency Mark-Up" is a fee to cover network and display the service mark to honour global fluctuations in the currency market. Any the Card on the Terminal for performing the charge that is made in foreign currency will be transaction and shall include among others, converted to Rupees and will attract a Currency stores, shops, restaurants, hotels, airlines and Conversion Fee in addition to the converted mail order advertisers (whether retailers, amount. distributors or manufacturers) including mail order outlets (whether wholesalers, retailers, 2.18 (b) For foreign charges converted by American distributors or manufacturers) advertised as Express, American Express applies a honouring a Card. conversion factor of 3.5% to the converted amount "Payment Due Date" means the date by which the payment made by Cardholder towards the A charge that is made in a foreign currency outstanding balance must be received by the other than US Dollars will, when the conversion Bank. is done by American Express, be converted into US Dollars before being converted into your 2.27 "PIN" means the Personal Identification Number billing currency. allocated to the Cardholder, which is a secret number generated by the Bank or chosen by 2.19 "International Transactions" refers to Card the Cardholder from time-to-time, in relation to Transactions done by the Cardholder using his the Card, which only the Cardholder knows. Card outside India, Nepal and Bhutan "Lost/Stolen Card Insurance" refers to the 2.28 "POS" means Point-of-Sale Terminal. additional service of providing insurance by the 2.29 "Primary Cardholder" means an applicant in Bank to the Cardholder in respect of Stolen or whose name IndusInd Bank has opened the Lost Card. Credit Card Account "Lost/Stolen Card Insurance Policy" refers to the 2.30 "Primary Card" means the IndusInd Bank Credit policy to be taken out by the Bank with a Card issued to the Primary Cardholder. reputed insurance company in respect of Lost 2.31 "Points" or "Reward Points" refers to Reward or Stolen Card. Points awarded under the Rewards 2.22 "MasterCard" or "MasterCard Electronic" or Programme. "Maestro" or "Cirrus" mean marks owned by 2.32 "Rewards Programme" refers to the IndusInd MasterCard International. Bank Rewards Programme as stated in detail in 2.23 "Overdue Amount" means that portion of any Clause 35 herein. amount payable, which appears on the Card 2.33 "Charge slip" refers to a slip generated at Account Statement that is not paid within the thevisa/mastercard/american Express Global 1 2

3 Network Services Terminal by the Participating Merchant Establishment through Acquiring Bank, reflecting the value of Transaction/s by the Cardholder on a PA/PME/Terminal which is to be retained by the Cardholder. Card is not issued to the Applicant for any reason whatsoever. 4. Authorisation of the Cardholder The Cardholder hereby authorises the Bank to: 2.34 "Terminal" includes all software, peripherals and 4.1 Check and confirm any information on the accessories at the location of Participating application form and to make any enquiries that Merchant Establishment required to run the the Bank feels is necessary with any third party. devices for processing the transactions of the 4.2 Supply any information about any account held Cardholder and includes Electronic Data with the Bank to any person, including Reserve Capture (EDC) terminals, printers, Personal Bank of India (RBI), The Credit Information Identification Number (PIN) pads. Bureau of India Ltd. (CIBIL), any statutory or 2.35 "VISA" or "VISA Electron" shall mean a mark regulatory authorities or any credit bureau, in owned by VISA International. accordance with the code of good banking 2.36 practice or otherwise according to generally "Visa/PLUS ATM Network" shall mean ATMs accepted banking practices. located at various places in India and overseas which honour the Card and displaying the 4.3 Provide transactional and monthly statement VISA/PLUS or VISA Electron Symbols. 3. Application information pertaining to Card Account number(s) linked to the aforesaid Card Account, on any written Communication CIBIL 3.1 By completing an application for the issue of a is an initiative of the Government of India and Card and submitting it to the Bank, the Card RBI to improve the functionality and stability of holder is accepting the terms and conditions the Indian financial system. This is in line with laid out in this document. RBI's efforts to provide an effective mechanism for exchange of information between banks and 3.2 This application is subject to IndusInd Bank financial institutions, thereby enabling verifying the applicant s identity, credit history Cardholders to avail of better credit terms from and eligibility to avail the credit facility as per various institutions. All banks and financial IndusInd Bank s policies and procedures. The institutions participating in this initiative are applicant will therefore, be required to provide required to share Cardholder s data with CIBIL. IndusInd Bank with documents that will enable In view of the above, the Bank wishes to inform the Bank to verify the identity of the applicant. the Cardholders that IndusInd Bank shall be Without providing the Bank with this information reporting the data pertaining to the and documentation, the application will not be Cardholders' Account with them to CIBIL. This considered and no Card will be released or data will be updated on a regular basis for all its handed over to the applicant. Cardholders and the Bank thank the 3.3 If the application is approved, a Card Account Cardholder(s) for their continuing support and will be opened in the name of the Cardholder as co-operation in this matter. per the terms of the agreement between the Bank and the Cardholder. 5. Applicability of Rules and Regulations 5.1 The issue and usage of the Card shall be 3.4 The Applicant acknowledges and agrees that subject to the Reserve Bank of India ("RBI") the Bank may decline the Applicant s regulations in force from time-to-time, application for Credit Card at its sole discretion. Exchange Control regulations of the RBI, The Applicant also acknowledges that the Foreign Exchange Management Act (FEMA), documents submitted by the Applicant along all the rules and regulations framed under with application for issuance of IndusInd Bank FEMA, notifications/circulars issued and any Credit Card will not be returned even if a Credit other corresponding enactment in force from time-to-time. The Card can be used in India and 5.6 The Card cannot be used for effecting abroad, but cannot be used in Nepal and/or remittances for the purposes for which the Bhutan for withdrawal of foreign currency. release of exchange is not permitted under the Further, the Card is not valid for payment in extant regulations such as subscription to (a) foreign exchange at Participating Merchant m a g a z i n e s w h i c h a r e o n t h e Establishments in India, Nepal and Bhutan, i.e., p r e s c r i b e d / b a n n e d l i s t, ( b ) p o o l s, while using the Card in Nepal or Bhutan the sweepstakes, lotteries, etc. (c) Internet sites currency of the transactions should be the local selling products/services for which release of currency of those countries or in Indian Rupees. foreign exchange is not permitted. The Bank Cardholder shall be liable for action under reserves the right to report such violations to the FEMA and other corresponding regulations in regional office of the exchange control the event of noncompliance of the same. department giving full details. In such an event 5.2 of violation, the Cardholder s right to use the The Cardholder may be debarred from holding Card shall be determined forthwith. the internationally valid Card, either at the instance of the Bank or RBI in the event of 5.7 Under no circumstances should the payment of default or non-compliance of any terms and the Card bill/dues be delayed or refused on the conditions or any rules or regulations. grounds of the Cardholder having exceeded the entitlement. There will be no obligation on 5.3 The Card may be used by Cardholders going the Bank to make a claim or demand for abroad, within the foreign exchange payment on a Cardholder for such exceeded entitlements as stipulated by RBI from timeentitlement and nonpayment shall render the totime, for all bonafide personal expenses for Cardholder liable to risk of withdrawal of his personal use, provided the total exchange Card membership. drawn during the trip abroad does not exceed the entitlement. Import of goods so purchased 5.8 In case the Card is cancelled, whether on abroad into India would be governed by the account of noncompliance with exchange baggage rules/exim policy in force. control regulations issued by the RBI and as amended from time-to-time or otherwise, the 5.4 The Cardholder is solely responsible for Bank will not be responsible for any attempted ensuring that he transacts within his Basic usage of the Card whether in India or abroad, Travel Quota (BTQ) limit. The entitlement of resulting in the Card being dishonoured. exchange should be ascertained (prior to the trip). The Card cannot be used for effecting 5.9 The onus of ensuring compliance with FEMA, or remittances for which the release of exchange amendments thereof, all the rules and is not permissible under the extant/prevailing regulations, notifications issued thereunder, regulations. exchange control manual, prevailing baggage 5.5 rules and EXIM policy in force, rests solely with The Cardholder may if he so desires draw the Cardholder. foreign exchange against the Card in the form of foreign currency notes/travellers Cheques to 5.10 The Cardholder accepts full responsibility for the extent of the entitlement from an Authorised wrongful use thereof by him in contravention of Dealer/full-fledged money changer. Sale of these Rules and Regulations and undertakes to such foreign currency notes/travellers indemnify the Bank to make good any loss, Cheques out of entitlement would be governed damage, interest, conversion, any other by the extant regulations and would be subject financial costs, charges or expenses that the to the applicable ceilings. The Cardholder can Bank may incur and/or suffer on account of the choose to get his passport endorsed in respect Cardholder. of the foreign exchange withdrawn from an Authorised Dealer of foreign exchange during 6. Usage of the Card the calendar year, in the form of foreign 6.1 The Card shall be acceptable only for currency notes/travellers Cheques. transactions as permitted by the Bank from 3 4

4 time-to-time in India and abroad at the PA and exchange used for all international Card Terminal as well as other payment methods as Transactions will be determined by the Bank. designated by the Bank from time-to-time 6.8 The Cardholder must be fully familiar and 6.2 The Card may be used only by the Cardholder comply with all the applicable exchange control to whom it has been assigned. regulations when the Cardholder uses the Card outside India. Card Transactions made in 6.3 The Cardholder is entitled to make purchases foreign currencies will be shown on the up to the maximum credit limit and withdraw statement in Indian Rupees. cash up to the maximum cash allocated on the Card. 6.9 The Bank will normally debit the Card Account 6.4 of the Cardholder for a transaction within 30 Except where a Card Transaction is effected by days. means of a PIN for a mail or telephone order or Online transaction where transaction is effected 6.10 All communication sent to the primary by providing an additional authentication by Cardholder shall be deemed to be sent to way of Verified by Visa(VBV)/ Mastersecure/ both(primary and Add-on Cardholder/s). SM American Express SakeKey, the Cardholder 6.11 The Bank may, at its discretion, decide not to must sign a sales voucher, a cash advance carry out any such instructions where it has voucher or a refund voucher, as the case may reason to believe that the instructions are not be, every time the Cardholder uses the Card. By genuine or are unclear or are such as to raise a signing the voucher, the Cardholder confirms doubt or are otherwise improper and cannot be that the information on it is correct. The put into effect for whatsoever reasons. Cardholder will be liable for and must repay the Bank all amounts the Bank pays in respect of 6.12 C a r d p r o m o t i o n a l m a t e r i a l o r the Card Transactions. If the Cardholder does VISA/MasterCard/American Express Global not sign the relevant voucher(s), the Cardholder Network Services/Other Networks symbol will still be liable to the Bank. displayed on any premises is not a warranty 6.5 that all goods and services available at those The Bank will debit the Card Account(s) for the premises can be purchased with the Card. value of all purchases of goods or services, cash, fees, charges and payments payable by 6.13 The Cardholder further authorises the Bank, in the use of the Card. All Card Transactions will be addition to any other right enjoyed by the Bank, reflected in the Account Statement relating to that the Bank shall be entitled, subject to the Card Account(s). Such Statements shall be applicable law and guidelines issued by the sent to the Cardholder every month through a Reserve Bank of India (RBI) from time-to-time, delivery mode specified by the Bank. without being required to issue any further notice to this intent to the Cardholder, to 6.6 A Service Tax of 10.3% (or as amended by the disclose and disseminate to the Reserve Bank Government of India) is applicable on all fees, of India or to a court of law or any other interest and other charges as per the competent authority or to any third person, as Government of India regulations. The the case may be, the credit information of the Cardholder will be bound to pay the Bank for Card member in its possession. the same. The rate of service tax is subject to change as notified by the Central Government 6.14 The Cardholder acknowledges that, as per from time-to-time. The Cardholder also agrees extant business practices, the Bank is to pay any other applicable tax that might be authorised to share Cardholder s information announced by the Government from time-to- with any existing or future Credit Bureaus as time. deemed fit by the Bank from time-to-time. The Cardholder further acknowledges that the Bank 6.7 When a Cardholder uses the Card outside is entitled to share such information without any India, a Foreign Currency Mark-up will be notice to this intent to the Cardholder, and such charged for all Card Transactions. The rate of information may pertain to positive or negative Card Account, Card Number and/or credit performance/default by the Cardholder. facility The Cardholder expressly recognises and 7. Property accepts that the Bank shall, without prejudice to 7.1 The Card and the Card Number are the its right to perform such activities itself or property of the Bank and must be destroyed through its officers or employees, be entitled and handed over without demur on request. with full power and authority to appoint one or The Cardholder shall ensure the identity of the more third parties as the Bank may select and authorised person of the Bank is established to delegate to such third party all or any of its before handing over the Card. The Card is not functions, rights and powers under the transferable under any circumstance. In the Cardholder Agreement relating to operations event the services are no longer required by the and administration of the Credit Card including Cardholder, the Card is cancelled by the Bank, the right and authority to collect and receive on the Card Account is closed or if the services are behalf of the Bank from the Cardholder any withdrawn by the Bank for any reason payments and other amounts due from the whatsoever, the Cardholder shall destroy the Cardholder under the Cardholder Agreement card. The Bank may, at its absolute discretion, and to perform and execute all lawful acts, issue a replacement Card or PIN or both on the deeds, matters and things connected therewith same terms and conditions or such other terms and incidental thereto including sending and conditions as the Bank may deem fit. The notices, contacting the Cardholder, receiving Cardholder shall destroy the Card when it cash/cheques/drafts/mandates from the expires by cutting it in four pieces. The Bank Cardholder and giving valid and effectual shall send the renewed Card to the Cardholder receipts and discharge to the Cardholder. For before the expiry of the Card(s) subject to the the purpose aforesaid, the Bank shall be Card Account(s)being in good standing and at entitled to disclose to such third parties all the sole discretion of the Bank. necessary or relevant information pertaining to the Cardholder and the Credit Card and the 7.2 In case of cancellation/closure of the Card(s) by Cardholder hereby consents to such disclosure the Cardholder, the Cardholder is obliged to by the Bank. destory the Card(s) immediately. Add-on Card(s) must also be destroyed. When the 6.16 Notwithstanding the above, in the event of any Card is cancelled, or the Card Account is default by the Cardholder, the Cardholder closed at the request of the Cardholder, it is the expressly accepts and authorises the Bank cardholders responsibility to destroy the card (and/or any such third party as the Bank may and linked cards. Subject to the foregoing select) to contact third parties (including the provisions, the Cardholder will not hold the family members of the holder and disclose all Bank liable in case of improper/fraudulent/ necessary or relevant information pertaining to unauthorised/ duplicate/ erroneous use of the the Cardholder and the Credit Card and the Card and/or the PIN, through the Card falling in Cardholder hereby consents to such disclosure the hands of any third party or through the PIN by the Bank (and/or any such third party as the coming to the knowledge of any third party, Bank may select). except in respect of and to the extent of the 6.17 It is understood that the Card or Add-On Cards liability covered under Lost / Stolen Card may be dispatched to the Cardholder on the Insurance Policy as mentioned in detail in basis of, amongst other modes of applying, the Clause 20 and subject to the terms of the policy Cardholder's application on an electronic and the terms mentioned herein. medium (Internet/ ). 8. Obligations of the Cardholder 6.18 The Cardholder cannot cede or delegate any 8.1 The Cardholder will sign the Card immediately rights or obligations arising out of these terms upon receipt in the space provided thereon, and conditions of use in respect of the Card, 5 6

5 with a ballpoint pen, and keep it in a safe place the Transaction once the same is placed by him and shall under no circumstances whatsoever, by using the Card. allow the Card to be used by any other 8.8 The Cardholder authorises the Bank to pay for individual. purchases, cash withdrawals, and cash 8.2 The Cardholder will be responsible for all advances obtained by means of the Card, with facilities granted by IndusInd Bank in respect of or without the PIN, and to debit the amount the Primary and Add-On Card(s) issued and for concerned to the Card Account. all Card Transactions and charges accrued on 8.9 The Cardholder agrees not to attempt to these facilities, notwithstanding the termination withdraw/purchase using the Card unless of this agreement. sufficient Credit/Cash Limit is available in the 8.3 Cardholder agrees to promptly notify the Bank Card Account. The onus of ensuring adequate about any change in his contact information balance in the Card Account is entirely on him. including a change in present, office or In the event of the Card Account getting permanent address, residence, office or mobile overdrawn, he will have to rectify the account phone number and . ln absence of any balance position immediately with charges and such written instructions, the monthly penal interest levied by the Bank from time-tostatement(s) will be sent to the mailing address time. These charges will be determined by the in the Bank's records and the Cardholder will be Bank and will be announced from time-to-time. solely responsible for any interest charge or late 8.10 In case the Card Account of the Cardholder is payment fee that becomes payable or any other overdrawn due to Card Transactions, the Bank consequence that arise thereof. The Bank shall reserves the right to set off this amount against not be responsible in any manner whatsoever. any credit lying in any of the Cardholder's other 8.4 The Cardholder must take proper care of the accounts held jointly or singly without giving Card and the Card Number and do everything any prior notice and the Cardholder hereby that is necessary to prevent the Card and the specifically authorises the Bank to do so. PIN from being lost, stolen or being misused Nothing in these terms and conditions shall 8.5 The Cardholder shall notify the Bank affect the Bank's right to set off, transfer and immediately after becoming aware: application of monies at law or pursuant to any other agreement from time-to-time subsisting of the loss or theft or copying of the Card or the between the Bank and the Cardholder. means which enable it to be used; 8.12 When requested by the Bank, the Cardholder of the recording on the Cardholder's Card shall provide all information, records or Account of any unauthorised transaction; certificates relating to all or any matters in of any error or other irregularity in the relation to his Card Account. maintaining of that Card Account by the Bank The PIN should never be disclosed to any 8.6 The Cardholder shall immediately file First person, including the staff of the Bank as well as Information Report (FIR) on the Card getting other Banks whose ATMs are termed as lost or stolen with a local police and send a copy Participating ATMs, officials of PME or written of the same to the Bank with a covering letter down under any circumstances whatsoever, in giving details of the loss/disputed transactions, any form that would be intelligible or otherwise indemnity letter from the Cardholder, passport accessible to any third party, if access is gained copies (in case of International transaction to such record either honestly or dishonestly. dispute or in cases of counterfeit and 8.14 The Cardholder accepts that at his request and skimming) and other documents as required by risk, the Bank has agreed to provide him with the Bank and to the satisfaction of the Bank. the facility of carrying out Card Transactions by 8.7 The Cardholder shall not countermand/cancel using the Card The Cardholder shall not hold the Bank has been cancelled, it does not mean that the accountable on account of the Bank acting in Bank has extended the validity term of the Card good faith, in the normal course of business, on and/or the Card Number. the Cardholder's instructions. 11. Credit and Cash Withdrawal Limits 8.16 In following such instructions, the Bank will be 11.1 The Bank has full and final authority to set, doing so on a best effort basis and the Bank revise or reduce the Credit Limit of the Card as shall in no way be liable/held responsible on deemed suitable based on, but not limited to, account of delay or inability to act immediately the applicant's declaration of personal or at all on any of the Cardholder's instructions. resources, the Cardholder's spending pattern. 9. Financial Responsibility The Credit limit will be applicable on the Card 9.1 Account and will apply to all primary Cards and The Cardholder will be responsible for all Add-on Cards issued to the Cardholder. facilities granted by the Bank and for payment of all related charges and shall act in good faith 11.2 The Credit Limit can be revised from time-toin relation to all dealings in respect of the Card time and the Bank will notify the Cardholder of with the Bank. Any instruction given by means any changes in the Credit Limit. of the Card shall be irrevocable. The 11.3 The Bank may set a separate limit for cash Cardholder shall, in all circumstances, accept withdrawals which may be lower than the Credit full responsibility for the use of the Card, Limit assigned, and is a subset of the credit whether or not processed with his knowledge or limit. his authority, expressed or implied. The Cardholder authorises the Bank to debit his 11.4 The Cardholder must not exceed his Credit Card Account(s) with the amount of any Limit under any circumstances. In case the withdrawal or transfer or carry out any such Cardholder exceeds his Credit Limit, the instructions that may be received by the use of Cardholder must immediately make a payment the Card in accordance with the Bank's record to IndusInd Bank in lieu of all amounts in excess of transactions. of the Credit Limit. 9.2 The Cardholder agrees that the Bank's record 11.5 In case the Cardholder exceeds the Credit of transactions pertaining to his account(s) is Limit, the Bank will levy an over limit charge as conclusive and authentic which will be binding declared from time-to-time in the schedule of on him. charges. 9.3 Any obligations arising out of the use of the 11.6 The Credit Limit will stand cancelled, if the Card facility shall not be transferable by the Cardholder's Card or Card Account is Account holder or the Cardholder to any others. cancelled. 9.4 On cancellation of the Card to the Bank and 11.7 The Cardholder agrees that in addition to the after all amounts owed to the Bank in respect of limits mentioned above, the Bank will prescribe the use of the Card have been paid, the Bank further limits from time-to-time, i.e., the will at the request of the Cardholder cancel the Cardholder will be allowed to withdraw cash 10.Validity credit facility, the Card and the Card Number. and purchase goods or services, of only a certain amount, per calendar day or per Transaction as decided from time-to-time 10.1 The Card and the Card Number are valid from irrespective of the Credit Limit of the Card the first day of the 'Valid From' date on the Card, Account. as the case may be, until it expires or until the 11.8 The Cardholder is not entitled to any interest or facility is cancelled or until the Card Account is reward points on credit balances, if any, in his closed for whatever reason. If the Bank Card Account. processes a Card Transaction after the Card and/or Card Number has expired or the facility 7 8

6 12. Additional Cards Cards, i.e., both Primary and Add-On C a r d h o l d e r s w i l l b e i s s u e d V I S A 12.1 With respect to other multiple Cards or Card Cards/American Express Cards as the case Accounts, the holder of any Add-on Credit Card may be. on the Account and the primary Cardholder authorising its issuance are jointly and severally 12.9 Add-On Card(s) would accrue Reward Points bound by these terms and conditions and the as per the Reward Point scheme attached to the primary Cardholder assumes all liability for all card type issued to them irrespective of the charges incurred by the add-on cardholder. Reward Point Scheme applicable on the primary Card. Only the Primary Cardholder is 12.2 The facility of an Add-On Card is a special entitled to redeem the Rewards Points and facility offered at a fee/rate, and continuation of agrees to hold IndusInd Bank harmless in case credit facilities of the Add-On Card will be of any disputes in this matter. dependent on continuation or credit status of the Primary Cardholder or Card Account(s) IndusInd Bank reserves the right to change the type of Add-On Card(s) offered or issued at any 12.3 Card(s), whether Primary or Add-On, will not be time without prior notice to either the Primary or issued to any person less than 18 years of age. Add-On Cardholders IndusInd Bank reserves the right to issue different types of Card(s)-Classic, Gold, 13. Purchases Platinum, Signature, Miles and More and other 13.1 The Cardholder can use the Card to pay for co-branded cards-at its sole discretion. Card(s) charges incurred for transactions conducted by different from those issued to the primary the Cardholder at Participating Merchant Cardholder may be issued to the Add-on Establishments in India and abroad accepting Cardholder as per the Bank's policy. VISA/MasterCard/American Express Global 12.5 The issue of such Add-On Cards would be on Network Services/Other Networks Cards. the expressed understanding that the Primary 13.2 The Card may be used only within the Credit Cardholder would be fully liable and Limit notified by the Bank to the Cardholder. responsible for payment of all charges incurred 13.3 The Cardholder must collect the charge Slip at on these Add-On Card(s) issued for the benefit the time of effecting a transaction. IndusInd of the Add-On Cardholder(s). Bank is not liable to provide copies of charge 12.6 The Additional Cards will have a specified limit Slips. However, at its discretion, the Bank may which will be a sub-limit of the limit set by provide copies subject to additional charges IndusInd Bank for the Primary Cardholder or published on its website on date of reporting. Card Account and allocated to each of them 13.4 A charge Slip with the bonafide signature of the based on the initial instructions from the Cardholder together with the Card Number Primary Cardholder. These limits may be noted thereon shall be conclusive evidence as revised upwards or downwards on subsequent between the Bank and the Cardholder as to the instructions of the Primary Cardholder but at the extent of liability incurred by the Cardholder. sole discretion of IndusInd Bank. Any charge Slip not personally signed by the 12.7 Add-On Cardholders will not be eligible for any Cardholder, but which can be proved, as being insurance benefits with the exception of authorised by the Cardholder, will then be the Lost/Stolen Card Insurance or unless Cardholder's liability. specifically offered by the Bank under a product 13.5 Cardholder s liability shall also include any and programme or promotion. all payments pertaining to permissible 12.8 In case the Primary Card is a MasterCard all the expenses incurred by a Cardholder at a PME by Add-On Cards issued will be associated with use of the Card which is not recorded on a MasterCard alone. This rule will also apply to Charge Slip. VISA Cards/American Express Global Network 13.6 The Cardholder does not have the right to stop any payment which the Bank is making with case of mail order or telephone order respect to any Card transaction, nor will the purchases, the charge Slips will not be signed Cardholder have the right to instruct the Bank to by the Cardholder at the time of the purchase reverse a payment which has already been but authenticated via One time password (OTP) made. as per applicable statuatory guidelines and accordingly, accepts that in the event of any 13.7 The Bank shall make bonafide and reasonable dispute regarding the authenticity or validity of efforts to resolve an aggrieved Cardholder's such purchase or charge, for any reason disagreement with the applicable charge whatsoever, the Cardholder will clear Card indicated in the statement within two months of outstandings and such dispute shall be a receipt of the notice of disagreement. If after matter between the PME and the cardholder such effort, the Bank determines that the and be settled by the Cardholder with the charge indicated is correct then it shall concerned PME and IndusInd Bank shall not be communicate the same to the Cardholder liable, in any manner whatsoever, for the same. along with details including a copy of the Charge Slip or payment requisition Further, no cash transaction, i.e., cash 13.8 withdrawal or deposit will be allowed at the IndusInd Bank may, at its sole discretion, may PME. restore the credit limit to the extent of the disputed transaction amount/s. If on In case a merchant wishes to cancel a completion of subsequent investigation, the completed Card Transaction due to an error or liability of such disputed charges is to the Card on account of merchandise return, the earlier Account, the charge will be reinstated in a sales receipt must be cancelled by the subsequent statement and a fee per charge as merchant and a copy of the cancelled receipt disclosed in schedule of charges, as well as the must be retained in the cardholders interest charge accrued will be billed. possession. All refunds and adjustments due to any merchant/device error or communication 13.9 The Bank accepts no responsibility for refusal link must be processed manually and the Card by any establishment to honour the Card. Account will be credited after due verification The Bank accepts no responsibility for any and in accordance with VISA/MasterCard/ charge/surcharge levied by any Participating American Express Network rules and Merchant Establishment and debited to the regulations as applicable. The Cardholder Card Account with the transaction amount. agrees that any debits received during this time will be honoured based only on the Available The Card may be used only for lawful, bonafide Credit Limit in the Card Account(s) without personal or official purposes and its use is not considering this. The Cardholder also permitted to be exploited commercially in the indemnifies the Bank from such acts of business of the Cardholder. dishonouring the payment instructions As per the RBI guidelines, International Credit The Cardholder must not at any point, hand Cards cannot be used on the internet or over his Card to any other person for usage on otherwise for purchase of prohibited items like his behalf. The Cardholder must ensure that he lottery tickets, banned or proscribed is physically present at the PME at the time of magazines, participation in sweep- stakes, the transaction, except in the case of mail order payment for call-back services, etc., since no or telephone order purchase. withdrawal of foreign exchange is permitted for such items/activities. 14. Disputes with Merchants The Cardholder accepts that the Bank may 14.1 The Bank will not in any way be liable to the selectively agree to provide him with the facility Cardholder if any service establishment or of effecting mail order or telephone order supplier does not accept the Card or if the Bank purchases. The Cardholder is aware that in refuses to authorise any Card Transaction. 9 10

7 14.2 It must be distinctly understood that the Card a n d a b r o a d w h i c h c a r r y t h e facility is purely a facility to the Cardholder to VISA/MasterCard/American Express Global purchase goods or avail of services and the Network Services/Other Networks logos if the Bank holds out no warranty or makes no Cardholder holds a VISA/MasterCard/ representation about quality, quantity, value A m e r i c a n E x p r e s s G l o b a l N e t w o r k weight,delivery or otherwise, howsoever Services/Other Network Card regarding the goods or services, and any 15.2 The maximum Cash Limit that can be accessed dispute should be resolved with the PME for cash withdrawal on the Card will be directly specified by IndusInd Bank periodically. The 14.3 If there are any claims or disputes between the total amount that can be outstanding at any Cardholder and any service establishment in point in time would be governed by Cash Limits respect of the nature, quality or quantity, weight, specified by the Bank. delivery or otherwise of any goods or services 15.3 The Cardholder should retain with him the which the Cardholder obtained from the service record of the Card transaction generated by the establishment or supplier, the Bank's right to ATM. receive payment from the Cardholder will not be affected in any way,nor will it give anyone a right 15.4 A transaction fee would be levied on all such of set off or counterclaim against the Bank. charges and would be billed to the Cardholder Such claims or disputes should be taken up in the next statement. All cash advances carry a directly with the service establishment or transaction charge and a service charge which supplier. is applicable from the date of withdrawal until the date of settlement. Fees and charges 14.4 The Cardholder can also report to the Bank applicable on date of withdrawl on cash about the dispute with the merchant, detailing withdrawal will be as per the schedule of the name of locations, date and time of the charges published /provided by IndusInd Bank transaction and other details that will assist the from time-to-time on Bank s website. Bank in its investigations. The Bank shall make bonafide and reasonable efforts to resolve an 15.5 The Cardholder has the facility of accessing aggrieved Cardholder's disagreement withthe cash through the use of the Card at ATMs that applicable charge indicated in the statement accept the Card. To enable such use, a four within two months of receipt of the notice of digit ATM Personal Identification Number (PIN) disagreement. If after such effort, the Bank will be issued to the Cardholder on his request. determines that the charge indicated is correct The Cardholder agrees that: then it shall communicate the same to the The ATM PIN may be subsequently Cardholder along with details including a copy communicated to the Cardholder through post of the Charge Slip or payment requisition. The or Courier and entirely at risk of the Cardholder. charges for retrieval of charge slip shall be borne by the customer and applicable as per The Cardholder shall not disclose the PIN to applicable Schedule of charges published on any person and shall take all possible care to Bank s website on date of presentment of prevent its discovery by any person. charges The Cardholder shall be fully liable to the Bank 14.5 If a PME or supplier gives a refund, it will be for all transactions made with the ATM PIN credited to the Card Account only after the Bank whether with or without the knowledge of the has received a refund from the PME or supplier. Cardholder. 15. Cash Advance The Cardholder shall not use the ATM PIN after 15.1 The Cardholder can use the Card to access the disclosure of the same to any third party. cash at participating ATMs. The Card can be IndusInd Bank may at its absolute discretion used to withdraw cash from all ATMs in India issue a replacement Card with a new ATM PIN for any loss or stolen Card or a new ATM PIN on conversations with the Cardholder and use the the existing Card. recordings if required, to establish that the Cardholder had initiated the request. All Subject to the foregoing provisions, the requests will be processed by the Bank and Cardholder will not hold the Bank liable in any only those requests which fulfill the Bank's m a n n e r w h a t s o e v e r, i n c a s e o f eligibility criteria will be given effect to. fraudulent/unauthorised use of the ATM PIN through the Card falling in the hands of any third 16.2 The Bank will have the sole discretion to take a party or through the ATM PIN coming to the decision to accept or reject a request. The Bank knowledge of any third party. reserves the right to carry out a credit appraisal 15.6 The Cardholder acknowledges that the facility for the full amount of the Draft. of cash withdrawal is made available by the 16.3 The Bank will not issue a Draft for part of the Bank on a best effort basis and will not hold the amount requested by the Cardholder. Bank responsible or liable in any manner for any 16.4 The Bank will issue all Drafts only for amounts consequences whatsoever in case of inability not exceeding the available Cash Limit. The of the Cardholder to withdraw cash at an ATM Bank will levy a service charge from the date of on account of malfunction of the ATM or issuance of the Draft until the date of repayment inadequate cash balance at the ATM or closure by the Cardholder. The amount of service of an ATM site or otherwise howsoever. charge will be as decided by IndusInd Bank 15.7 The Bank will not accept responsibility for any from time-to-time. A transaction fee as dealings the Cardholder may have with any of prevailing on the date of issuance of the Draft the member banks participating in the shared will also be charged to the Card Account. payment network of VISA/MasterCard/ 16.5 IndusInd Bank will on a best-effort basis A m e r i c a n E x p r e s s G l o b a l N e t w o r k generate the Draft and mail/courier it to the Services/Other Networks for usage of Card on mailing address of the Cardholder. The Bank the Participating ATMs/ Terminals, including but will not be responsible for delay or non-delivery not limited to the supply of goods and/or or non-receipt of Drafts. services. The type of transactions offered on such ATMs may differ from those offered on the 16.6 The Cardholder is obligated to inform IndusInd Bank's own network. The Bank will only support Bank immediately of the loss or non-receipt of the minimum transaction set that will be offered the Draft or of a request for cancellation. at the ATMs belonging to other networks. The 16.7 In case of non-receipt/loss/cancellation the Bank reserves the right to change the Card Bank will refund the principal amount of the transaction set without any notice to the Draft only through credit to the Card Account Cardholder. after receiving a duly filled indemnity (as 16. Drafts on the Card specified by IndusInd Bank) by the Cardholder who requested for the issuance of the Draft. The 16.1 IndusInd Bank may offer (i) "Call-a-Draft", i.e., transaction fees levied on the Draft will not be Cardholder can request for issue of Drafts over refunded. In case of requests for cancellation, the telephone by using the unique Telephonethe Draft must be returned to the Bank. If a Draft Personal Identification Number or other is lost /stolen, IndusInd Bank will not be particulars as may be stipulated, or (ii) responsible for replacement or compensation Cardholder can place the request by for the same. completing the prescribed application/order form in full. A request made, where the 16.8 IndusInd Bank will be entitled to discontinue application/ order form is incomplete is liable to this facility at any time without prior notice and be rejected. In case of requests made over the without liability to the Cardholder. telephone, Cardholders should note that the Bank reserves the right to record on tape all 11 12

8 17. Non-ISO Shaped Cards 19.3 All complimentary insurance covers except Lost/ Stolen Card Insurance will be valid only for 17.1 Non-ISO Shaped Cards may not work in some an "active" Primary Cardholder. Currently Automatic Teller Machines (ATMs) and other "active" is defined as a Primary Card that has point of interaction devices including some been utilised at least once for customer initiated IndusInd Bank ATMs and point of interaction transactions, i.e., purchase or cash withdrawal, devices, and may possibly be captured and an EMI transaction or a repayment in the last 90 retained by machines/devices that rely on a days before the date of the insured event. 'four-corner test' to identify fraudulent Cards The Cardholder further acknowledges that the 17.2 IndusInd Bank does not guarantee acceptance insurance cover so provided will be available to of Non-ISO Shaped Cards at all ATMs and other the Cardholder only as per the terms of the points of interaction and will not be responsible relevant insurance policy in force, and only so for any losses, liabilities or expenses arising out long as the Cardholder is and remains a of the same. Cardholder of the Bank with his Card Account 18. Co-branded Cards maintained in good standing. On the Card(s)/Card Account being cancelled or 18.1 Co-branded or affinity Cards issued by withdrawn temporarily or permanently for IndusInd Bank are included within the scope of whatever reason, the benefit of such insurance this Agreement. Special features and benefits cover shall automatically and ipso facto cease pertaining to the specific co-brand are to be available from such date of cessation of communicated in the literature and application Card(s)/Card Account. form of the Co-brand Card(s), from time-to-time and the Bank reserves the right to make 19.5 The Cardholder acknowledges that it is the changes to the features or benefits pertaining to responsibility of the Cardholder to obtain the the cobrand at any point and communicate terms of the insurance policy and make himself subsequently to the Cardholder in a manner the aware of the terms of insurance including Bank deems appropriate. any/all exclusions thereof. 19. Insurance Benefits 19.6 The Bank may at any time (at its sole discretion and without giving any notice thereof to the 19.1 The Cardholder specifically acknowledges that Cardholder or assigning any reason thereof) the Bank will not be liable in any manner suspend, withdraw or cancel the benefit of such whatsoever by virtue of any insurance cover insurance cover, and there will no binding provided, and the insurance company will be obligation on the Bank to continue this benefit. solely liable, and shall not hold the Bank responsible for any matter arising out of or in 20. Lost or Stolen Cards connection with such insurance cover, recovery 20.1 The Cardholder is responsible for the security of or payment of compensation, processing or the Card and shall take all steps to ensure the settlement of claims or otherwise howsoever, safekeeping thereof. and all such matters shall be addressed to and sorted out directly with the insurance company The Bank offers to the Cardholders an additional service of providing insurance policy 19.2 All complimentary insurance covers except in respect of Stolen and/or Lost Card, subject to Lost/ Stolen Card Insurance Policy offered by the terms and conditions mentioned herein. the Bank will only be applicable to Primary Cardholders and no complimentary insurance The Bank shall at its own cost take out an cover except Lost/Stolen Card Insurance Policy Insurance Policy for Lost/Stolen Card within the will be applicable to Add-On Cardholders geographical limit and subject to the terms and unless offered by the Bank under a specific conditions and to the limit as more particularly product programme or promotion. set out in the Policy The Cardholder shall report the loss of the Card (iii) The Cardholder proves that he was not to the Bank by calling the 24-hour Phone negligent in safeguarding the Card. Banking Number in his city immediately on 20.6 The liability of the Bank under the Lost/Stolen such loss. The Bank will attempt to deactivate Card Policy shall, however, be subject to the Card immediately to prevent misuse. The general exclusions as mentioned in Clause 35 Cardholder must also send a written herein and the Cardholder will not be entitled to confirmation to IndusInd Bank informing the get any benefit under the Lost/Stolen Card Bank of the loss of the Card. Insurance Policy if the loss is due to any reason The Cardholder shall then send the following as mentioned in Clause 35. documents to the Bank: The Bank will block the Card immediately to (I) FIR Report duly acknowledged by an prevent any misuse. The Bank must also be officer; notified immediately if anyone other than the Cardholder obtains knowledge of the PIN (ii) Letter giving details of the loss/disputed and/or Card details, such as CVV, expiry date transactions; and others or if there is reason to believe or (iii) Indemnity letter from the Cardholder as suspect that this has happened. mentioned in Clause 8; 20.8 The Cardholder will be liable for, and must pay (iv) Passport copies in case of International the Bank all amounts arising out of transactions transaction dispute; and occurring on the Card Account prior to notification by the Cardholder that the Card (v) All other documents as required by the and/or Card number has been lost or stolen. Bank and to the satisfaction of the Bank In case of an unsigned Card, the Cardholder 20.3 The insurance coverage per Card shall be will be liable for all charges incurred on it and restricted to the maximum of the credit limit. The the Cardholder will not be entitled to any benefit Cardholder will be covered for all losses up to a of Lost/Stolen Card Insurance Policy. maximum of 2 days prior to reporting the loss If the Cardholder loses his Card overseas, he 20.4 On receipt of communication from the may either follow the above procedure or may Cardholder of Lost/Stolen Card along with report the loss through VISA/MasterCard/ requisite documents, prior to reporting of the A m e r i c a n E x p r e s s G l o b a l N e t w o r k Lost/Stolen Card, the Bank is authorised to Services/Other Networks Global Customer conduct its own investigation in respect of such Assistance Services helplines. In case the Lost/Stolen Card. If such investigation reveals Cardholder uses the Customer Assistance any direct or indirect involvement of the Service then the charges for usage of such Cardholder, the Bank is authorised to take services shall be borne by the Cardholder. appropriate action against the Cardholder in addition to refusing to give benefit of such The Cardholder shall take cognizance of the policy to the Cardholder. The provisional credit fact that once the Card is reported lost, stolen or will stand final only post the investigations. The damaged and is subsequently found, the same findings of the Bank's investigation shall be final shall be promptly cut diagonally in two pieces and binding on the Cardholder. and returned to the Bank and adequate care 20.5 It is, however, clarified that the Cardholder will taken to prevent its misuse. get benefit of this policy only if: Provided that the Cardholder has in all respects (i) The Card Account(s) is in good standing; complied with the terms and conditions, the Bank at its sole discretion, shall issue a (ii) No more than 2 unauthorised events have Replacement Card for Lost/Stolen Card/Not happened during the last 12 months, prior received at a prescribed charge. to such reporting of Lost/Stolen Card; and 13 14

9 21. Purchase or Payment in Lieu of Insurance Premium/Subscriptions/Utility Bills, etc. to discontinue the EMI facility and demand immediate repayment of the entire balance outstanding. Delay in the payment of such outstanding balance shall attract the applicable service charge till repayment of the full amount of the loan by the Cardholder Subject to laws and regulations, in case the Cardholder authorises the Bank through standing instructions received in written, verbal or electronic form, all payments for insurance purchased, utility bills, subscriptions or other 22.4 Once the Cardholder has opted for an service provider payments will be debited to the installment programme and for payment by Card Account when such payments are due. EMls, any subsequent change will attract a pre- The Cardholder bears full liability for all such payment charge as may be determined by payments made on his behalf. All such IndusInd Bank and communicated to instructions will stand cancelled and the Bank Cardholder from time-to-time. Any requests for will stop payments on the Cardholder's behalf in change in the EMI facility opted for has to be the event that the Card is closed or cancelled. made in writing or by calling the 24-hour Phone The Bank will not be liable in any manner Banking Number. whatsoever for any claim arising out of such 22.5 In case the Primary Card(s) or Card Account(s) payments and the Cardholder is liable to settle is closed prior to the payment of all the EMls, the all such matters directly with the service entire outstanding amount including all provider/insurance company. charges thereof will be billed to the Card 22. Loan Instalment Programmes Account as one consolidated amount IndusInd Bank reserves the right to, at its sole 22.6 These installment facilities include: discretion, make available to individual LACL: The Loan against Credit Limit product Cardholder loan installment programmes on may be made available to Cardholders at the the Credit Card, without prejudice to the sole discretion of IndusInd Bank. obligation of the Cardholder to make immediate payment on the incurring of a Up to available Cash Limit charge. The Cardholder acknowledges that the installment facility is available at the sole Up to available Credit Limit discretion of the Bank and only to select Based on profile, credit behaviour and spend Cardholders; (i) no Cardholder may claim a pattern and any such other criteria that the Bank vested right to avail of such facility; (ii) such may determine at its sole discretion. facility will be available for such period as the IndusInd Bank shall make available these offers Bank may decide; (iii) the interest component, to the Cardholders through mailers or down-payment, transaction fee, tenure of telephonically. Receipt or/and encashment of payment of the Equated Monthly Instalments sent draft against such a facility shall be (EMIs) may be Cardholder specific as decided construed as acceptance of the terms and by the Bank from time-to-time. conditions governing the loan installment 22.2 Each EMI for the tenure of the installment plan programme. will be billed in the monthly statement sent to IndusInd Bank reserves the right to change the the Cardholder. Each EMI will be included in full tenure and interest rate during the life of the to the Minimum Amount Due payable by the facility with due intimation to the Cardholder. Cardholder Cardholder agrees that funds from the loan 22.3 Delay in the payment of any EMls on their installment programme will not be used for respective due dates or non-adherence to the illegal, speculative and/or antisocial purpose. terms and conditions shall attract the applicable (i) late payment charge, and (ii) OTHER EMI FACILITY: The Bank provides the penal interest, but the Bank will retain the right Cardholder a facility in addition to the existing modes of effecting payment for charges preferred billing cycle; however IndusInd Bank incurred on the Card; (i) the option of paying for reserves the right to allot the Cardholder a certain purchases through Equated Monthly billing cycle as deemed fit by the Bank. Installments (EMIs), (ii) the option of The Bank will send the Primary Cardholder a transferring outstanding balance from another Monthly Statement, billing him for all charges Bank's credit card to the IndusInd Bank Card incurred by use of the Card(s) including any which shall be subject to the following special Add-on Card(s) issued plus all charges terms and conditions: wherever applicable. The Statement will give The EMI facility is available for transactions details on the total debit or credit balance, as above a certain amount. This minimum and the case may be, on the Card Account as on the maximum amount will be specified by IndusInd statement date, and also the amount which Bank from time-to-time. must be paid and the date by which it must be The Cardholder may convert multiple paid. purchases into EMIs subject to the Credit limit The Bank will send the physical Statements to on the Card Account(s). the registered mailing address of the Primary Cardholder. However, the Cardholder may The transfer of outstanding balances will be choose as a mode of delivery for his allowed by IndusInd Bank at its sole discretion Statements. The Bank will discontinue sending and will be restricted to a certain percentage of physical Statements in this case after the the Credit Limit on the Card/Card Account(s). Cardholder consents via or via any The EMI facility offered by IndusInd Bank shall recorded medium to receiving Statements on be subject to levy of a transaction/processing his registered id. fee as may be ascertained by the Bank All charges incurred in foreign currency will be Once a Cardholder has opted for payment by billed in the Cardholder's Statement in Indian EMls, any subsequent change will attract a pre- Rupees only. The Cardholder agrees and payment charge as may be fixed by the Bank hereby authorises the Bank to convert charges from time-to-time. Any requests for change in incurred in foreign currency to the Indian Rupee the EMI facility opted for has to be made by equivalent thereof at the then prevailing calling the 24-hour Phone Banking Number. exchange rate increased by a certain percentage mark-up which will be ascertained In case any portion of the billed and by the Bank. outstanding charges is not permitted to be paid in EMIs or such portion is not paid by the It is the responsibility of the Cardholder to Payment Due Date, the same will bear and carry ensure that the Statement is received. Should a late payment charge and credit card interest the Cardholder not receive a Card Account charge as mentioned in the Schedule of Statement, it is the responsibility of the charges published by the Bank on its website. aforementioned party to notify the Bank The amount of down payment, transaction fee immediately, by phone or in writing, of this. and charges, tenure for the payment of EMIs If the Cardholder does not receive a Statement, and other payment particulars will be this will not give the Cardholder the right to Cardholder-specific as the Bank may ascertain. refrain from payment to the Bank the total 23. Billing, Statements and Payments amount due as on the Statement date. It is the responsibility of the Cardholder to contact the 23.1 Billing and Statements: IndusInd Bank provides Bank to determine the amount due for payment. the Cardholder the facility to indicate a The Cardholder agrees that it is his preferred billing cycle from the options responsibility to notify the Bank in case of nonprovided by the Bank. IndusInd Bank on a best receipt or discrepancy inhis monthly statement effort basis will try and allot the Cardholder his 15 16

10 within 15 days of his statement billing date. In claim against the Bank for any errors or case the Cardholder does not notify thebank of omissions. any such event, the statement will be deemed 23.3 Payments: The Cardholder acknowledges that to have been delivered and conclusive. the Cardholder will owe and make payment to In addition, it is the responsibility of the the Bank for all charges incurred by the use of Cardholder to ensure that all postal address the Card(s) including all Add-On Card(s), plus details supplied to the Bank for the purpose of all charges provided for in this Agreement. distributing Card Account Statements, are up to IndusInd Bank offers the Cardholder the option date and correct at all times. to pay on or before the 'Payment Due Date' only The Bank will only provide duplicate statement the 'Minimum Amount Due' indicated, on the Copies for previous months on a chargeable Monthly Statement. IndusInd Bank may at its basis as disclosed by the Bank from time-to- discretion at any time and without notice time in its statement policy. withdraw this payment option in relation to any The Statement provided by IndusInd Bank will Cardholder. carry details of: Also any such benefit does not effect the immediate liability of the Cardholder and the The amount outstanding as at the billing Bank reserves the right to ask the Cardholder to date -"Closing Balance". This amount may make the full payment for total 'Closing be different from the "Current Outstanding Balance'. B a l a n c e " d e p e n d i n g o n transactions/charges posted on the Card In case customer opts for an Equated Monthly Instalments (EMI) facility, the EMI amount in full The "Minimum Amount Due" - a portion of will be included as a part of the Minimum the outstanding balance as determined by Amount Due appearing in your Monthly IndusInd Bank from time-to-time. Statement. The "Payment Due Date" - the date by which All payments are to be made in Indian Rupees the payment made by Cardholder towards only. The Cardholder has the benefit of only the outstanding balance must be received following modes of effecting payment to by the Bank. IndusInd Bank: 1. Using the SwiftPay option "Amount Past Due" is the Minimum Amount on to pay from any bank Due that is outstanding from previous account. 2. Online Funds Transfer from a nonstatements. IndusInd Bank account using NEFT/RTGS/Visa 23.2 Disputes on Statement Transactions Money Transfer facility. 3. Cheque/draft favouring IndusInd Bank Credit Card No Since erroneous transactions debited against XXXXXXXXXXXXXXXX deposited at the the Card Account can only be amended within a IndusInd Bank Branches/ATMs, dropped in Sky limited time period, it is the responsibility of the Pak (in Aurangabad, Bangalore, Chennai, Cardholder to examine the Card Account Delhi, Gurgaon, Kolhapur, Kolkata, Mumbai, Statement for errors timely. Noida, Pune, Salem and Vellore)/ MINC (in Mumbai only) & TSI (only in Delhi) drop boxes If the Cardholder disputes any item or entry For a list of drop boxes visit shown on the Monthly Card Account You are advised to drop cheques at least 4 Statement, the Cardholder must notify the working days prior to the payment due date to Bank, in writing, within 15 (fifteen) days after the ensure timely credit to your card account and date of the Statement on which the transaction avoid levy of penal charges. Please mention first appears. If this is not done, the Statement your mobile number on the reverse of the will be deemed to have been delivered and cheque, we shall send you an SMS on receipt of conclusive and the Cardholder will not have any your cheque.4. Cash deposit at IndusInd Bank Branches. 5. By activating auto payment facility in respect of a returned instrument will be on your IndusInd Bank account or through ECS determined by the Bank from time-to-time. facility on your non-indusind Bank account The Bank is entitled at its discretion to Contact phone banking for more details. undertake all necessary measures to recover Payments received against card outstanding the money and this may include filing a criminal will be adjusted against all EMIs, taxes, fees, case under the Negotiable Instruments other charges, interest charges, cash advance Act,1881. and purchase, in that order The Cardholder accepts that the Bank or its The Cheques/Drafts forwarded to IndusInd appointed representatives, may at any time, Bank for clearance of dues must be drawn follow up with him for payment against charges payable at cities where IndusInd Bank has earlier incurred on the Card. branches or should be payable at par. Outstation cheques, i.e., Cheques payable at The Cardholder also agrees to pay all costs cities other than where IndusInd Bank has (including legal costs) of collection of all dues, branches, will not be accepted. The list of cities all charges incurred by the Bank for related and where IndusInd Bank has branches will be incidental matters, including but not limited to published in the Monthly Statement on a best charges for renewal/replacement of a Card, for effort basis, however, this list is subject to a duplicate Statement/Sales Slip, transaction change without notice. fee for Cash Advance, collection charges for outstation Cheques, penal fees for returned Payments received may be credited to the Card payments and similar expenses, and in the Account(s) on receipt (before the Cheque/ Draft event of legal action initiated, all legal expenses has been cleared), however, the available and the principal amount with interest. Credit Limit will be restored only once the Bank has received clear funds on clearance of the Payments received against Card outstanding Cheque/ Draft. will be adjusted against all EMI, taxes, fees, other charges, interest charges, cash advance A purchase and a subsequent cancellation are and purchases, in that order. two different transactions. The Cardholder must pay for the purchase transactions that The Bank at its sole discretion may reject all appear on the Monthly Statement to avoid late post-dated Cheques. payment fee or any other charges. The refund will be credited to the Card Account (less cancellation charges, if any) as and when these 24. Deposits 24.1 Any record of a deposit into the Card Account are received by the Bank. If the credit is not may be checked and confirmed by the Bank posted to the Card Account within 30 days from and, if there is a difference between the records the date of the transaction, the Cardholder of the Cardholder and the Bank s records, the should notify the Bank immediately. Bank s records will be prima facie (in other In case of any delay in payment or if the words sufficient) proof of a deposit. Cheque/ Draft is dishonoured or in the event of 24.2 No conditions whatsoever may be attached to contravention of the terms and conditions any payment made to the Bank. If any stated in this agreement, the Bank at its own conditions are attached, the Bank has the right discretion, will be entitled to withdraw the credit to ignore such conditions, accept payment on facility immediately without notice to the the Card Account, and exercise its rights in Cardholder, cancel or suspend all Card(s) terms of these terms and conditions of use as if issued and, the full outstanding balance will the Cardholder has not attached any conditions become immediately due and payable. thereto The Bank will levy a fee in case of any dishonoured or returned Cheque/Draft. The fee 25. Death or Permanent Disability of a Cardholder 25.1 In the event of death or permanent disability of a 17 18

11 Cardholder, IndusInd Bank reserves the right to any information or documents required by the pursue all courses available to it under law and Bank. equity at its discretion to recover any Card 26.2 In the event of default, the Cardholder will be Account(s) outstandings, including recovery of sent reminders from time-to-time by the Card outstandings from any applicable representatives of IndusInd Bank including insurance cover or from the heirs/executors/ third parties appointed by IndusInd Bank for administrators of the Cardholder. settlement of any outstanding on the Card 26. Default Account, by post, fax, and telephone, electronic mail, SMS messaging and/or engaging its 26.1 The occurrence of any of the following events representatives to remind, follow-up and collect shall be deemed as an instance of default. dues. Any third party so appointed, shall Events that qualify as an instance of default are adhere to the code of conduct on debt as under: collection as applicable from time-to-time. In The Cardholder fails to pay any amount due to the event that the Cardholder commits an the Bank within the stipulated period. instance of default, notwithstanding anything to t h e c o n t r a r y h e r e i n, o r a n y o t h e r The Cardholder fails to perform the obligations agreement/document of understanding as per these terms and conditions or between the Cardholder and the Bank, the contravenes any of the terms and conditions Bank at its sole discretion will be entitled to: herein Withdraw all Credit Card facilities extended to Any payment instruments including cheques the Cardholder either temporarily or and/or ECS/standing instructions delivered to permanently, whereupon all the facilities the Bank are not encashed/acted upon for any incidental to the Credit Card shall be deemed to reason whatsoever on presentation being have been terminated forthwith. made Ask the Cardholder to pay immediately all Any representation made by the Cardholder outstanding balance on the Card, along with all proves to be incorrect, misleading, false or interest/charges and fee payable. incomplete including but not limited to income and/or identification paper/documents Exercise the Bank's right to lien and set-off the forwarded to the Bank, being proved incorrect, a m o u n t o u t s t a n d i n g a g a i n s t a n y incomplete and/or contain false/fraudulent monies/deposits/accounts maintained in the information. Cardholder's name with the Bank In event of death of the Cardholder or in case of Proceed independently of any right of lien/settotal and permanent disability. off to recover all outstanding in a lawful manner In case the Cardholder becomes insolvent, or deemed fit by the Bank. there is any material adverse change in the Without prior notice to the Cardholder, disclose financial condition of the Cardholder which in to the Reserve Bank of India or CIBlL or any the Bank's opinion affects the interests of the authority credit bureau or any governmental Bank. authority or any other body/person the identity of the Cardholder and the fact that the If the Cardholder is involved in or charged for Cardholder has committed an instance of any criminal activities. default In case of default in performance of any 26.3 The Bank shall be entitled to withdraw any obligations under terms of any other default report issued at its sole discretion in the loans/facilities provided by IndusInd Bank or event: any other financial institution In the event that the Cardholder fails to furnish The defaulter in question has liquidated his entire outstanding dues with the Bank or settled his dues with the Bank The Cardholder authorises the Bank to deduct from his Card Account, and indemnifies the A court verdict has been received by the bank Bank against any costs, charges and expenses instructing the Bank to de-list the Cardholder. that the Bank may incur in collecting money the Decisions will be taken on a caseto-case basis Cardholder owes the Bank in connection with by the Bank upon individual reviews. his Card (including without limitation 27. Charges and Fee reasonable attorney's fees to the extent 27.1 The Bank will charge a joining/annual fee plus permitted by law). applicable taxes in respect of all primary and 27.8 IndusInd Bank may choose to waive all or any Add-on Card(s) issued. This fee will be debited fees/charges for certain Cardholders or for a to the Card Account of the Cardholder(s). The certain period of time. The Cardholder agrees amount of joining/annual fee applicable will be that this does not give the Cardholder any informed by the Bank to the Cardholder from implicit right for the waiver of any fee/charge time-to-time. and such waiver will be provided at the sole 27.2 The Bank reserves the right at any time to discretion of the Bank. charge the Cardholder for the issue, re-issue of 27.9 Notwithstanding that the Cardholder shall the Card or PIN(s), Cards issued with a become liable to pay immediately for a picture/photograph, and for issue of any Add- transaction incurred, which has been incurred On Card(s) as notified from time-to-time and/or with the use of the Card, if there are any any fees/charges for the transactions carried outstandings (whether billed or not; above or out on the Card. Details of applicable fees and below the Minimum Amount Due) remaining charges can be obtained from the Bank and are unpaid as on a Payment Due Date then such subject to change from time-to-time. outstandings shall bear and carry a interest charge in addition to a late payment charge (if 27.3 Subject to the discretion of the Bank, the applicable). The interest charge levied may be interest charge-free credit period could range Card type or Cardholder-specific and may be up to 50 days based on the dates of Card based on usage and payment patterns. The Transaction posting and payment behaviour of Bank will disclose the interest charge the Cardholder. The Cardholder agrees that the applicable to the Cardholder either in the said interest chargefree credit period will not be schedule of charges; monthly statement; e- applicable in the event the Cardholder is unable mail notification or letter to mailing address or to clear the previous month's balance in full or if any other promotional material deemed the Cardholder has availed of a cash advance. suitable by the Bank. However, this interest 27.4 Any such fees and charges will be deducted charge is liable to change without notice and automatically from the Card Account at the time will apply at such rates as IndusInd Bank may the fee or charge is incurred/billed. from time-to-time decide from either of the 27.5 The Cardholder should be advised that some following events. ATM owners or operators of shared networks If the Cardholder makes a payment less than may impose an additional charge for each use the total closing balance, the entire outstanding of their ATM/other device, and any such charge from the date of billing will attract a interest along with other applicable fees/charges will be charge. All Card Transactions incurred after the deducted from the Card Account. billing date but not included in the statement will also attract interest charge from the date that 27.6 Any government charges, duty or debits, or tax such transactions are effected by the payable as a result of the use of the Card shall Cardholder. This interest charge will be be the Cardholder's responsibility and if calculated on the daily balance and will be imposed upon him (either directly or indirectly), billed in the monthly statement along with the Bank shall debit such charges, duty or tax applicable taxes. A Service Charge will be against the Card Account(s)

12 raised on the amount carried forward The monthly interest charges may increase up (difference between 'Total Amount Due' and the to a maximum rate of 4% per month or such amount paid) until payment of the entire interest charge as determined by the Bank from amount. Please note that making only the time-to-time if the Cardholder does not pay by minimum payment every month would result in the 'Payment Due Date' or exceeds his the repayment stretching over a period of time prescribed Credit Limit or in the event of a with consequent interest payment on your returned Cheque/ any other instrument of outstanding balance. Interest Calculation payment. Example If the statement cycle is 25 of every All cash transactions incurred by the use of the month and the January statement has one Card shall bear and carry a transaction fee and transaction: 14 January Shoppers Stop a interest charge (if applicable) at the rate `10,000/-. The outstanding balance on 25 determined by the Bank from time-to-time. January is `10,000/-. If the complete payment is made before 14 February, no interest shall be The exchange rate used for all foreign currency levied. However, if a part payment of `7,000/- is transactions will be decided by the Bank and made on 10 February, then interest will be will be binding on the Cardholder. calculated as below: 1. Interest on `10, In the event that the total outstanding exceeds from 14 January - 25 January (11 days) = the Credit Limit, an additional charge will be `10,000 x 3.83% x 12/365 x 11 = ` levied on the total outstanding exceeding the Interest on statement balance as per 25 Credit Limit. This charge is disclosed in the statement from 25 January-10 February (16 schedule of charges and is liable to change days) = `10,000 x 3.83% x 12/365 x 16 = without notice and will apply at such rates as ` Interest on outstanding balance of IndusInd Bank may from time-to-time decide. `3,000 from 10 February - 25 February (15 days) = `3,000 x 3.83% x 12/365 x 15 = ` Charges and fees, as may be applicable from 4. Total interest as per 25 February statement = time-to-time, are payable by Cardholders for ` ` `56.66 = ` Please defaults committed by him, with reference to his note in the above illustration interest has been Cardholder Account or for specific services calculated at 3.83% p.m. provided by IndusInd Bank to the Cardholder Any portion of the 'Minimum Amount Due' The Cardholder recognises and agrees that remaining unpaid shall be carried forward and IndusInd Bank retains the absolute right and added on to the 'Minimum Amount Due' for the discretion to alter such charges or fees from next Monthly Statement and bear and carry a time-to-time or to introduce any new charges or interest charge as described above. fees, as it may deem appropriate, with due In case the 'Minimum Amount Due' or any intimation to the Cardholder. portion of this amount is unpaid before the Subject to the terms and conditions stated here 'Payment Due Date', a late payment charge and in above, a schedule of the charges that may taxes as applicable will also be levied. This late presently be levied by the Bank on the payment charge is disclosed in the schedule of Cardholder will be provided from time-to-time. charges and is subject to change. Any The "No Fuel Surcharge" offer is at the sole Minimum Amount Due or portion thereof that discretion of IndusInd Bank and the Bank has been paid, shall cease to carry the interest reserves the right to charge the customer the charge after the date of receipt of payment by applicable surcharge of approximately 2.5% at IndusInd Bank. any time. The offer is for eligible petrol All cash advances will be subject to a interest purchases, i.e., subject to minimum & charge, from the date of the cash advance up to maximum purchase amounts as decided by the date of receipt of total payment towards the the Bank from timeto-time. The Bank will cash advance by the Bank. reverse the fuel surcharge levied and this will reflect in the Cardholder's monthly statement. In providers to offer their services to Cardholders at a case the Cardholder uses the Card for petrol discounted rate. IndusInd Bank makes absolutely transactions amounting to less/more than the no representations about the quality of their minimum/ maximum amount specified by the services and will not be responsible if the service Bank, the surcharge levied of 2.5% on the entire in any manner is deficient or unsatisfactory. amount or Rs. 10 whichever is more, will be charged to the Card Account. Any service tax 30. Right to Refuse Transactions levied on Fuel surcharge will have to be borne 30.1 Except as otherwise required by law, if the Bank by the customer. receives any process, summons, order, injunction, execution, levy, lien, information or 28. Emergency Services from Visa/MasterCard/Other notice which the Bank in good faith believes Network and which calls into question the Cardholder's 28.1 The communications and arrangements for ability, or the ability of someone purporting to be Emergency Services are provided by a third- authorised by the Cardholder, to transact the party service provider and are paid for by VISA Card, the Bank may, at its discretion, and International or MasterCard International /Other without liability to the Cardholder or such other networks as the case may be and the person, decline to allow the Cardholder to Cardholder is responsible for the cost of any obtain or withdraw any portion of his credit limit, and all medical, legal or other services used. and take any other steps required to recover the Assistance is provided on a best effort basis outstandings (if any) from the Cardholder. and may not be available due to problems of time, distance or locations. The medical 31. Addition to and Withdrawal of Facilities and/orlegal professionals suggested and/or 31.1 The Bank may, at its discretion, make available designated by VISA or MasterCard or to the Cardholder more ATMs, EDC-POS, other networks, are not employees of and/or other devices through shared networks VISA/MasterCard/other networks and for his convenience and use. All fees, charges therefore, they are not responsible for the related to transactions done by the Cardholder availability use, acts, omissions, or results of at these devices, as determined by the Bank any medical, legal or transportation service. from time-to-time will be recovered by a debit to The Bank does not accept any responsibility for the arrangement or the use of such services. 29. Features and Services by Third Party the Card Account(s). The Cardholder understands and agrees that such networks may provide different functionality, service offerings and different charges for different 29.1 T h e B a n k r e s e r v e s t h e r i g h t t o services and/or locations. add/delete/amend any or all of the features 31.2 The Bank shall, in its sole discretion, at any offered with the Card. The Bank will attempt to time, without notice to the Cardholder, be add/build promotional features around the entitled to withdraw, discontinue, cancel, Card. However, these will be on best effort basis suspend/or terminate the facility to use the only and any dispute arising from these Card and/or services related to it, at an promotional features will not be construed as ATM/other devices within/outside India on the the liability of the Bank. Card Account(s) and shall not be liable to the 29.2 The Bank may arrive at an arrangement with Cardholder for any loss or damage suffered by some merchants, for granting discounts to the him resulting in any way from such suspension C a r d h o l d e r i n r e s p e c t o f g o o d s or termination. No institution other than the purchased/services obtained. However, the Bank shall have any liability or responsibility to Bank shall not be responsible or accountable the Cardholder with respect to the use of the for any dispute the Cardholder may have with Card to conduct Transactions on his Card such merchants. Account(s) The Bank may tie-up with third party service 31.3 Maintenance: While advance notice of 21 22

13 maintenance work likely to affect the availability shall be under no liability whatsoever to the of services, shall be given, the Bank reserves Cardholder, in respect of any loss or damage the right to suspend, without any notice, access arising directly or indirectly out of: to ATM/EDC or other similar device or the Any defect in goods or services supplied by the provision of all or any of the services, at any PME. time, if the Bank deems it necessary to do so, whether for routine maintenance or for any Refusal by any other bank or PME to honour or other reason. accept a Card. 32. Residents Effecting transaction instruction other than by a Cardholder, or misuse of Card due to the 32.1 As per RBI guidelines, the Cardholder need not Cardholder s negligence, mistake, dishonesty, submit documentary evidence like invoice/bills misconduct, fraud or handing over the Card to for the use of the Card(s) or Card Account(s) for an unauthorised person. the permitted purposes as per the exchange control regulations, if the remittance involved is Non-functioning of the PA/Terminal, Bank's less than the permissible limit or its equivalent network or other bank s network due to and prima facie meets the exchange control machine/mechanical errors/failures, technical regulations. breakdown, etc As per RBI guidelines, in case the amount on Handing over of the Card by the Cardholder to the Card Account during visits abroad exceeds anybody other than authorised employees of the Cardholder's foreign exchange the Bank. entitlements, the Cardholder should provide The exercise by the Bank of its right to demand documentary evidence for the usage of foreign and procure the surrender of the Card prior to exchange utilised. The Bank is authorised to the expiry date exposed on its face, whether report the matter to the regional office of the such demand and surrender made and/or exchange control department giving full details. procured by the Bank or by any authorized 32.3 As per Exchange Regulations, the Cardholder person or through the ATM/EDC machine. is not required to get his passport endorsed for The exercise by the Bank of its right to terminate every foreign currency transaction; however any Card. should the regulations change, the Cardholder acknowledges that it is his sole responsibility to Any injury to the credit standing and reputation comply. The Bank, however, is not obliged to fill of the Cardholder alleged to have been caused up or submit any documents on behalf of the by the re-possession of the Card and/or, any Cardholder and shall not be responsible or request for its return or the refusal of any PME to liable for any consequences for non- honour or accept the Card. compliance of the same by the Cardholder. 33. Non-Residents and Foreign Nationals Decline of a charge because of exceeded foreign exchange entitlement as prescribed by RBI guidelines issued from time-totime, or the 33.1 N o n - r e s i d e n t I n d i a n s c a n h o l d a n Bank becoming aware of the Cardholder internationally valid Card provided all dues exceeding his/ her entitlement. arising out of its use in India/abroad are met out of an NRE account held with IndusInd Bank or Decline of transaction due to any reason at a by inward remittances. PA/PME QA22 accountholders in any other Bank can 34.2 The Bank accepts no responsibility and will not also hold an Internationally valid Card in be liable for any loss or damage for any service accordance with the RBI guidelines. failures or disruptions (including but not limited 34. Exclusion of Liability to, loss of data) attributable to a system or equipment failure or due to reliance by the Bank 34.1 The Cardholder acknowledges that the Bank on third party products or interdependencies, including but not limited to, electricity or launched by the Bank. This programme is not telecommunications. The Bank accepts no available for Classic Credit Card. liability or responsibility for the consequences 35.2 The Bank, at its sole discretion, will design/allot arising out of the interruption of its business by different reward point schemes including Acts of God, riots, civil commotions, accrual, expiry and redemption to different insurrections, wars, or any other causes Card types. The Bank also reserves the right to beyond its control, or by any strikes or lockouts. vary the reward point schemes for the 34.3 If an ATM/EDC or similar device malfunctions, Cardholder. resulting in loss to the Cardholder of some or all 35.3 Currently both primary and Add-On Cards can of the amount of a transaction, and such a loss accrue rewards. However, the Bank reserves is confirmed by the Bank through a verification the right to change this at any given time. of the Bank's records, the Bank will correct that loss by making any adjustments to the 35.4 The programme is a rewards programme that Cardholder s nominated account(s) including enables the Cardholder to earn points on any adjustments for service charges, if any. charges incurred on his/her Card by purchase of goods and services on the Card and any 34.4 The Bank shall not be responsible for any loss other charges as may be included by the Bank or damage caused to the Cardholder by reason from time-to-time for the purpose of the of any failure to comply with the Cardholder's programme. instructions, when such failure is caused due to reasons beyond the control of the Bank, the 35.5 The points are redeemable against specified opinion of the Bank being final in this regard. goods & services as listed by the Bank from 34.5 time-to-time or through credit to the By applying for and availing the Card facility, the Cardholder's Card Account. Cardholder grants express authority to the Bank for carrying out the transactions 35.6 The programme will remain open from the performed by Cardholder. The Bank shall have effective date till such time as may be no obligation to verify the authenticity of a determined by the Bank at its sole discretion. transaction made other than by means of the PIN Points Accrual: The Bank may award, based on individual 34.6 The Bank shall under no circumstances be product features, a certain amount of points for liable for any claims for losses or damages every unit of Rupees spent on specific whatsoever whether direct, indirect, incidental, categories of domestic/international purchase consequential and irrespective of whether any transactions of goods/services. claim is based on loss of revenue, investment, production, goodwill, profit, interruption of The Bank will stop awarding any reward points business or any other loss of any character or to a Cardholder whose Card Account(s) is not nature whatsoever and whether sustained by in good standing. the Cardholder or any other person Points will not be accrued on Card Transactions 34.7 Insurance benefit would be available only to that are subsequently reversed. Any points active card users. An active card is defined as already credited for such Card Transactions will the card with one transaction/activity on any be debited. POS terminal in the last 6 months from the date The Bank, at its sole discretion, may also award of the loss points for any other Card Transactions either for 35. Rewards Programme a s p e c i f i c p e r i o d o r f o r s p e c i f i c 35.1 This Programme is available only to the Bank's situations/promotional schemes. Gold/Platinum/Signature/World variants or any Points will not be awarded to Cardholders other cards/co-branded Credit Cards towards Card Transactions involving Cash 23 24

14 Advances, EMI payments, Balance Transfer Primary Cardholder only and not by any transactions, and fees such as joining fee, additional Cardholder. annual fee, Add-On Card fee, interest charges, The redemption logic will be specified by the or any other fee/charges. Bank from time-totime. The number of points The Bank reserves the right to specify the required to redeem may vary depending on the maximum number of points that will be gift/voucher chosen. The Bank reserves the awarded to a Cardholder in a given period. The right to change the redemption scheme at any Cardholder will not accrue any further reward time or vary this by Card type and/or for specific points for that time period, once the maximum Cardholders. number of points as specified by the Bank is The Bank reserves the right to fix and change reached. with due intimation to the Cardholder the The above list of Card Transactions may be minimum accrual threshold for redemption of modified by the Bank at its discretion under reward points either in terms of the absolute intimation to the Cardholder. number of reward points or on a time period Points will accrue to the individual Card basis. Accounts in the case of eligible Primary, Add All points earned in the 12-month period would On Cards. Points accrued by any Add-On be valid for 2 more years following the end of the Cards will automatically accrue to the Primary 12-month period. Post this, these points would Card Account on which the Add-On Cards are expire. issued and not to any other Card Account The 12-month period would start from the No accumulation or carry over or redemption of month following the issue of the Card. points will be permissible, if on the relevant date All linked Card Accounts and the Card must be any Card, be it a Primary, Addon or any other in good standing and not cancelled or Card has been withdrawn or closed or terminated by IndusInd Bank at the time of a cancelled or reinstated or is liable to be redemption request. cancelled/withdrawn because of any breach of the terms and conditions of the Card herein The points will be redeemable against a monetary credit (only for specific Card types as The points will lapse in the event that such a decided by the Bank) to the Primary Card Card Account is closed either voluntarily by the Account or against specified gifts/vouchers Cardholder or by the Bank at its discretion. listed in the reward's catalogue from time-to- Should the Card Account be reinstated either time. The Bank will, at its sole discretion, decide by the Cardholder or by IndusInd Bank, the the conversion rate of reward points to Cardholder will not get the benefit of any points monetary credit or gifts/vouchers ordered. The accrued prior to cancellation or withdrawal or conversion rate will be communicated to the closure of the Card Account. Cardholder from time-to-time In the event of voluntary closure of the Card by a Redemption request from the Cardholder once Cardholder, the points that are in the Card given to IndusInd Bank cannot be cancelled or Account can be redeemed within a month of withdrawn or changed. such closure. Failure to redeem these points within such period will cause the points to On redemption, the points would automatically automatically lapse or expire. get subtracted from the accumulated points in A Cardholder cannot transfer any points to the Cardholder's record and Card Account. another person Requests will be fulfilled in the order in which 35.8 Redemption they are received and accepted by IndusInd Bank Points accrued can only be redeemed by the If a Cardholder does not have sufficient number Bank harmless against any liability, loss, of points for an order, the request will be damages and expenses suffered by the Bank, deemed cancelled. its customers or a third party or any claim or action brought by a third party in relation to the Any tax or other liabilities or charges payable to use of the Card facility by the Cardholder(s) any the Government or any other authority or body of their agents, employees and associates. or any other participating establishment which may arise or accrue to the Cardholder by 36.2 The Cardholder agrees to indemnify the Bank redemption as aforesaid or otherwise as a for all liabilities, losses, damages and result of this scheme shall be to the sole expenses, which the Bank may sustain or incur account of the Cardholder. either directly or indirectly as a result of: IndusInd Bank may at its discretion stipulate the Negligence/mistake or misconduct of the minimum threshold requirement for redemption Cardholder. which may change from time to time Breach or non-compliance of the rules/terms 35.9 Changes and Termination of Rewards and conditions relating to the Card and the Programme Card Account The Bank also reserves the right to modify Fraud or dishonesty relating to any transaction wholly or in part this programme by any other by the Cardholder or his employees/agents. programme or terminate the programme at any ATMs/EDC and similar electronic terminals are time without prior notice to Cardholder. machines and errors could occur while in This scheme is entirely voluntary and it is operation. The Cardholder agrees to indemnify understood that all charges are voluntarily the Bank for any such machine/mechanical incurred by a Cardholder in the normal course errors/failures. of Card usage The Cardholder shall indemnify and hold These terms and conditions will be in addition harmless the Bank from any and all to and not in substitution/derogation to the rules consequences arising from the Cardholder not and regulations governing the use of the Cards. complying with The Exchange Control Nothing therein amounts to a commitment or Regulations of the RBI. representation by IndusInd Bank to continue 36.4 The Cardholder shall indemnify the Bank fully this programme or conduct further similar or against any loss on account of misplacement other schemes. by courier/loss in transit of Card or PIN mailer The computation of points by the Bank shall be 36.5 The Bank will not be liable for any failure to final, conclusive and binding on Cardholders provide the facility or to comply with the terms and will not be liable to be disputed and and conditions for any cause that is beyond the questioned. Bank's control. In consideration of the Bank providing the Cardholder with the facility of the All disputes, if any, arising out of or in Card, the Cardholder hereby agrees to connection with or as a result of this rewards indemnify and keep the Bank indemnified from programme shall be subject to the jurisdiction and against all actions, claims, demands, of the competent courts/tribunals at Mumbai. proceedings, losses, damages, personal In the case of a disputed transaction being injury, costs, charges and expenses resolved in favour of the Cardholder and/or whatsoever which the Bank may at any time where a transaction is reversed, the equivalent incur, sustain, suffer or be put to as a points will also be reversed. consequence of or by reason of or arising out of 36. Indemnity providing the Cardholder the said facility of the Card or by reason of the Bank acting in good 36.1 The Cardholder shall indemnify and hold the faith taking or refusing to take or omitting to take 25 26

15 action on the Cardholder's instructions. incurred, up to the receipt of the notice. The facility, the Card and/or the Card Number will 36.6 The Cardholder hereby indemnifies the Bank then become invalid on the day the Bank fully against any liability (civil or criminal), loss, receives the cancellation notice. cost, expenses or damages that may arise due to loss or misuse of the Card, in the event that it 38.4 Such termination shall also be deemed a is lost and not reported to the Bank. In the event termination of all facilities accorded by the Bank of Lost/Stolen Card which is reported as per to a Cardholder. In the event charges are mentioned herein, the Cardholder shall be incurred on the Card after the Cardholder liable to the Bank and hereby indemnifies the claims to have destroyed the Card, the Bank fully against any Civil or Criminal liability, Cardholder shall be entirely liable for the cost, expenses or damages arising due to charges incurred on the Card whether or not the Lost/Stolen Card over and above the sum same are the result of misuse and whether or insured covered by the Lost/Stolen Card policy. not the Bank has been intimated of the 37. Bank's Lien destruction of the Card For closure of the Add-on Card(s), the The Banks' right of set-off and lien shall extend Cardholder will notify the Bank. to all outstanding dues whatsoever arising as a result of the Card services extended to and/or 38.6 The Bank is entitled to cancel the Card with used by the Cardholder for his primary and immediate effect at any time in any case of Add-On Card(s). improper, unauthorised or fraudulent use of the 38. Termination Card or on account of non-fulfilment of terms and conditions or on account of delay in 38.1 The Bank has the right at any time, without payment by the Cardholder with or without giving any reasons, to cancel the facility, the assigning any reason whatsoever. In such Card and/or the Card Number, to demand that case, the Bank has the Cardholder's express the Cardholder repay the Bank the full amount authority to debit the Card accounts online or in outstanding on the Card Account and the event of an offline situation within such time immediately destroy the Card and/or to close based on internal/scheme regulations that the the Card Account. Any liability or obligation B a n k i s a m e m b e r o f, f o r a l l which exists in respect of these terms and withdrawals/transfers effected by the use of conditions of use will not be affected by the Card/PIN as per the Bank's records, which will above action. In such case, the Bank has the be conclusive and binding. Cardholder's express authority to debit the 38.7 In the event that the Cardholder changes the Card Account for all withdrawals/transfers employment/profession or address or is effected by the use of Credit Card/PIN as per transferred from their present posting or the Bank's records, which will be conclusive change the respective salary account/main and binding. bank account, etc, (as the case may be), the 38.2 Any closure of the Card Account and/or Bank at its sole discretion shall have the right to cancellation of the facility, the Card and/or the discontinue the Credit Card facility. The Card Number will not affect the liability of the Cardholder specifically acknowledges that Cardholder in respect of any transaction that once the Card Account(s) is cancelled/closed was processed before that closure and/or and privileges (including all benefits and cancellation or before the Bank receives back services) of the Credit Card stand withdrawn, the Card, whatever happens last. reinstatement of the same is not automatic and will take place solely at the discretion of the 38.3 The Cardholder may discontinue this facility or Bank. On cancellation of the Credit Card (for terminate the right to use the Card Number any reason whatsoever), the Cardholder: anytime by a notice of cancellation to the Bank. The Cardholder shall be liable for all charges Must not use the Card Must cut the Card diagonally into two and return 39.2 The Bank could make changes including (but the same to the Bank. not limited to) the purposes/reasons listed Must make payments to the Bank in below: accordance with the conditions of use of the Impose or increase fees, interest charges or Credit Card. charges relating solely to the use of the Card 38.8 and PIN, or the use of an additional or The full amount owed to the Bank by the replacement Card. Cardholder will immediately become due and payable if: Increase the Cardholder's liability for losses The Bank cancels the Card Account, the facility relating to Transactions with his Card. and/or the Card Number; and/or Adjust the credit or cash limits applying to the The Bank demands that the Cardholder returns Card account. the Card;and/or 39.3 The Bank may make a change without notice, if such change is necessary to maintain or Any of these terms and conditions of use are restore the security of the electronic system or breached; and/or equipment used for the Card Transactions. The The Bank closes the Card Account; and/or Cardholder will be notified if such a change is made, unless disclosure would jeopardise the The Cardholder is provisionally or finally placed security of the electronic system or equipment. under liquidation, winding up or receivership; and/or the Cardholder is provisionally or finally 39.4 Notification of these and any other changes placed under judicial management or may be given by the Bank by delivering it to the liquidated; and/or Cardholder personally or by posting it to his latest mailing address or through electronic The Cardholder dies or is permanently mail registered/recorded with the Bank. The disabled. Cardholder must notify the Bank of any change 38.9 The Cardholder hereby agrees and provides to his address promptly. consent that the Bank may inform any service 39.5 Proof of posting to such last notified mailing establishment, supplier or other person that the address or electronic-mail shall be conclusive Bank has closed the Card Account and/or has proof of the notification at the time when it ought cancelled the Card, the Card Number and/or to be delivered in due course by the post even if facility, and the Cardholder will not have any the notification may be returned through the claim against the Bank because the Bank has post undelivered. given this information The Bank may also give the Cardholder notice The Card and the Card Number may not be of variation of these terms and conditions by used after they have expired or after the Bank displaying a notice on or within the immediate has cancelled them before the expiry date. vicinity of the site of an ATM/Branch/Office or by 39. Changes in Terms and Conditions a press advertisement or by a message in the 39.1 The Bank reserves the right to revise policies, monthly statement or on its Internet website. features and benefits offered on the Card and 39.7 These Terms and Conditions shall a) prevail alter these Terms and Conditions from time to over any previously made proposals, time and may notify the Cardholder of any such representations, understandings and alterations in any manner it thinks appropriate. agreements, express or implied, either oral or in The Cardholder will be bound by such writing, and b) apply in addition to the Bank's alterations unless the Card is returned to the General Business Terms and Conditions and Bank for cancellation before the date upon any other of the Bank's Terms and Conditions which any alteration is to have effect. otherwise applicable. However, in case of conflict, these Terms and Conditions for Credit 27 28

16 Card Facility shall prevail as regards processors in the Bank ATM network/other transactions under the Credit Card Facility. networks with laws and regulations governing 39.8 disclosure of information to which such Every provision (including this provision) of participants and processors are subject. these terms and conditions is deemed to be separate and severable, and should any to the disclosure of information to third parties provision be found to be defective or about the Card Account(s) or the transactions unenforceable for any reason, that provision will done through the use of the Card or personal be severed from the remaining provisions and particulars where it so necessary for the validity of the remaining provisions will completing transactions; and/or when continue to be of full force and effect. necessary to comply with law or government 40. Disclosure agency or court orders or legal proceedings; and/or when necessary to resolve errors or 40.1 The Bank also reserves the right to disclose, in question the Cardholder has raised; and/or in strict confidence to other institutions, such order to satisfy the bank's internal data information concerning the Card Account as processing requirements. may be necessary or appropriate in connection The Cardholder agrees to provide the Bank with its participation in any Electronic Funds information that the Bank requires from the Transfer network. This right is in addition to the Cardholder by law or regulation, or any other disclosures that the Bank is entitled to make as appropriate information that the Bank may specified in Clause 4.2 hereinabove. reasonably request from time -to-time The Cardholder agrees that the Bank may, at its The Cardholder expressly recognises that the discretion, videotape or record on camera the Bank has full authority and power to sell or Cardholder's access/presence/ use transfer or assign all outstanding/dues on his o f t h e B a n k ' s f a c i l i t i e s a t i t s Card Account to any other third party including premises/machines/equipments and the Bank financial institutions. The Bank shall duly notify may rely on footage of such clippings as the Cardholder of any such change by way of a evidence in any proceedings. written communication. The Cardholder will 40.3 T h e u s e o f t h e C r e d i t C a r d a t thereon be obligated to pay all outstanding AT M / C A S S T / To u c h A c c e s s B a n k i n g amounts to the third party and will be relieved of Terminal/EDC-POS/other devices shall obligations to IndusInd Bank. constitute the Cardholder's express consent: 41. Jurisdiction for Dispute and Settlement to the collection, storage, communication and 41.1 The Bank accepts no liability whatsoever, direct processing of identifying and Card Account or indirect, for non-compliance with the laws of balance information by any means necessary any country other than the Republic of India. for the Bank to maintain appropriate The mere fact that the Card can be accessed by Transaction and Card Account records; a Cardholder in a country other than India shall to the release and transmission to participants not be interpreted to imply that the laws of the and processors in the Bank ATM network/other said country govern these terms and conditions networks of details of the Card Account and and/or the operations in the Card Account(s) of transaction information and other data the Cardholder and/or the use of the Card. necessary to enable the Card to be used at an 41.2 All disputes are subject to the exclusive ATM/other device; jurisdiction of the Courts of Mumbai, to the retention of such information and data by irrespective of whether any other Court may the said participants and processors in the have concurrent jurisdiction in the matter. Bank/other networks; 41.3 The Bank reserves the right to deduct from the to the compliance by the said participants and Card Account(s) a reasonable service charge and any expenses the Bank incurs, including without limitation reasonable legal fees, due to legal action involving the Card. Days and the Business Hours may vary for each branch/office of the Bank, as may be notified from time-to-time. 42. Do Not Call Registry "Electronic Banking" means all banking 42.1 transactions and facilities availed of by the The "Do Not Call" registry is open to customers Cardholder over any Alternate Channels. who have an existing relationship with the Bank and persons who have no existing relationship "Alternate Channels" includes Phone Banking, with the Bank. Internet Banking, and Statement by , 42.2 Registration for "Do Not Call" is applicable only Mobile Banking, and Mobile Alerts. for telemarketing offers limited to products and "Alerts" means the customised messages in services offered by IndusInd Bank India made response to the triggers sent as Short by calling on the mobile phone of the customer Messaging Service ("SMS") to the Cardholder or the person. over his mobile phone or as an to his 42.3 The Cardholder can register for "Do Not Call" by specified address. calling up the IndusInd Bank Phone Banking "CSP" means the Cellular Service Provider with Number or by registering on the IndusInd Bank whom the Bank has an arrangement for India Website. providing the Mobile Banking Facility In case the customer changes his mobile "Triggers" means the customised triggers to be number, the same should be informed to the set or placed by the Cardholder with the Bank Bank through a re-registration. with respect to specific event/transactions relating to his Account to enable the Bank to 42.5 Registration for "Do Not Call" will not include or send the corresponding alerts to the limit calls from the Bank regarding Card Cardholder. Account or Card Maintenance, Messages relating to change in Terms and conditions, 43.2 General: Alerts on Transactions, Account or Card dues Services through Alternate Channels are recovery calls. provided by the Bank at its discretion and only 42.6 It will take 30 working days for the "Do Not Call" as a convenience to the customer. The registration to take effect. Cardholder may avail the service at his own risk. 43. Services for Credit Cards through Alternate Channels In addition to terms, Cardholder shall comply with the guidelines for the use, access and The Cardholder agrees that availing of Services operation of the services through Alternate through Alternate Channels is subject to the Channels as may be issued by the Bank from following terms and conditions as well as the time-to-time. General Business Conditions of the Bank and the rules for conduct of accounts as may be 43.3 Cardholder Identification and Authentication: issued by the Bank from time-totime as well as Electronic Banking is permitted only after the rules and regulations introduced or authentication of the Cardholder by means of amended from time-to-time by the Reserve Password/PIN/User ID or other identifiers of the Bank of India or any other authority. In case of Cardholder as stipulated by the Bank. The conflicting terms and conditions, the terms and Cardholder hereby grants express authority to conditions for these Services through Alternate the Bank for carrying out any transaction Channels shall be relevant. received by the Bank through Alternate 43.1 Definition: Channels (using his Password/PIN/User ID), post authentication and the same will be "Business Hours" means the time period for deemed to have emanated from such which the Bank is open for business on Working Cardholder. The Bank shall have no obligation 29 30

17 to verify the authenticity of any transaction The Cardholder acknowledges that the Fax is request received through Alternate Channels or not a secure medium and before sending the purporting to have been sent by the Cardholder Fax, the Cardholder should ensure that the Fax other than by means of verification of the is being sent to the correct number and call at Password/PIN /User ID. The Bank will not be the Bank to verify that the Fax has reached the liable for acting in good faith on such intended recipient. The Cardholder also instructions. acknowledges that he shall send instructions via Fax at his own risk and the Bank shall not be If the Bank believes that an instruction over liable for any loss or damage suffered by the Alternate Channels may not have been properly Cardholder by use of the Fax. authorised by Cardholder, the Bank may after making reasonable efforts to check whether it 43.6 Record of Transactions: was properly authorised, refuse to carry out Only the Bank's own record of transactions over such instruction or to take steps to reverse any Alternate Channels maintained through action taken on the basis of that instruction. The computer systems or otherwise shall be Bank may, at its sole discretion, decide not to accepted by the Bank as conclusive and shall carry out any instruction/s through Alternate be binding on the Bank and the Cardholder for Channels where the Bank has reason to believe all purposes and the Cardholder recognises, that the instruction/s is/are not genuine or undertakes and agrees to accept such record otherwise improper or unclear or raise a doubt. of the Bank without demur or protest. Due to Bank will not be responsible for any loss to inherent features of some of Alternate Cardholder/third party that results from such Channels, the Cardholder may be able to take refusal to carry out instructions or reversal. out a print of the transaction attempted to be 43.4 Communication to the Cardholder via Fax: effected by the Cardholder over Alternate Channels. However, only the record maintained At the Cardholder's request, the Bank may send by the Bank shall prevail. The Cardholder the Cardholder by facsimile ("Fax") (at a fax unconditionally acknowledges and agrees not number given by the Cardholder) financial to contest any transaction carried out or not information (sought by the Cardholder) carried out by the Bank upon requesting for the regarding the Cardholder's Card(s)/Card same over Alternate Channels. Account(s) which may be of a private and confidential nature and the Cardholder shall not 43.7 Password(s)/PIN/User ID: hold the Bank liable in any manner whatsoever, T h e C a r d h o l d e r w i l l b e a l l o t t e d should such information come to the Passwords/PIN/Card and/or User ID at knowledge of any third party. cardholder s request by the Bank to avail of any 43.5 Instructions through Fax: of the Services through Alternate Channels. The Cardholder shall receive the same in a tamper The Cardholder may send the written and proof sealed envelope ("Mailer"). The signed instructions via Fax to designated Cardholder shall ensure that the Mailer is fascmile numbers. The Bank may act upon received without any tampering, and if not, the these instructions at its own discretion. It is the Cardholder shall forthwith inform the Bank responsibility of the Cardholder to ensure that immediately in writing or by phone. the Fax instructions shall be followed by the hard copy of the communication within a period Cardholder's access to Services through of not more than seven days from the issuance Electronic Banking will be disabled if wrong of the instructions via fax. The Bank shall not be Password/PIN is entered successively five liable in any manner whatsoever for any delay times (or number of attempts as decided by the and/ or failure of the Cardholder in sending Bank from timeto- time across the said hard copy of the communication T h e B a n k m a y d e c i d e t o d i s a b l e Password/PIN/User ID in case the Services are shall indemnify the Bank if any loss is suffered not used for a continuous period as specified by the Bank due to any failure on his part to by the Bank. The Cardholder may also request comply with the above security procedures. for temporary disabling of access. To reactivate If Cardholder discovers or suspects that his access to services through Alternate Channels, Password/PIN or any part of them are known to the Cardholder must intimate the Bank by way someone else, he must immediately change of a letter, phone or such other mode as may be the Password/PIN himself through the Alternate prescribed by the Bank, providing certain Channels. If this is not possible, Cardholder details as may be required or prescribed by the must notify the Bank immediately through the Bank and the information so sent shall be phone. The Bank may suspend use of the deemed to be correct. Services through Alternate Channels until new 43.8 Security and Confidentiality of Password/PIN/ Password/PIN have been set up. Any User ID: transaction done prior to such a notification Cardholder agrees and acknowledges that he shall be entirely at Cardholder's risk and cost. shall be solely responsible for maintaining Loss of Password/PIN/User ID: If the secrecy of his Card details and Password/PIN. Cardholder forgets or loses the Password/PIN Cardholder must comply with any other he shall inform the Bank in the manner requirements designed to protect the security prescribed by the Bank, who shall at its sole of his use of the Alternate Channels, which are discretion arrange to regenerate and send a set out in the guidelines or notified to new Password/PIN to the Cardholder. Cardholder from time-to-time Liability of the Cardholder/Rights of the Bank: To ensure that the Cardholder alone is able to The Bank may apply such technology as it access and give instructions through Alternate deems fit to ensure the security of and prevent Channels, he must at all times comply with the unauthorised access to the Services through following security procedures: (i) Cardholder Alternate Channels. The Bank shall endeavour shall change his Password/PIN regularly or if so to use the best technology, but the Cardholder required by the Bank; (ii) not choose a understands that due to the nature of Password/PIN, which he has used before or technology, it may not be possible to keep the which is likely to be guessed by anyone; (iii) to system foolproof and tamper proof at all times safeguard his Password/PIN at all times and not and that the Cardholder hereby agrees and to disclose any details of his Password/PIN to confirms that no claim and/ or dispute shall be anyone else (including to the Add-On raised against the Bank on such grounds. Cardholder or a member of the Bank staff); (iv) not record Password/PIN in a way whereby it The Cardholder acknowledges and will be legible or accessible to any third party; unconditionally accepts and agrees that in no (v) preferably memorize Password/PIN and way shall the Bank be/held responsible if the then destroy any record of it; (vi) not allow Cardholder incurs a loss as a result of anyone to operate the Services through misuse/unauthorised use of the Services Alternate Channels on his behalf; (vii) not leave through Alternate Channels and/or any system unattended while he is logged on to Password/PIN or as a result of information the Alternate Channels and each time he goes being disclosed by the Bank regarding his away from such system to log out from Card(s) or Card Account(s) to any person or Alternate Channels; (viii) not access the carrying out the transaction or instruction Alternate Channels from any equipment or received through Alternate Channels by use of device connected to a local area network (or Password/PIN. If the Cardholder fails to LAN), such as an office environment, without observe the security and confidentiality first ensuring that no one else is able to observe requirements, he may incur liability for or copy his Password/PIN. The Cardholder unauthorised use. The Bank does not assume 31 32

18 any responsibility on this behalf under any Limits: circumstances The Bank will, at its sole option, set and reset Processing of Transactions: minimum and maximum limits for any transaction that may be carried out by the Time for processing of transactions through the Cardholder over Alternate Channels. These Alternate Channels may vary depending on limits may be lower than the overall credit limit whether they are processed manually or assigned to the Cardholder. Such limits may be electronically or whether they can be updated based on parameters as may be prescribed by immediately or whether they are processed the Bank from time-to-time. after the close of Business Hours. For Card blocking requests, and other urgent/important Minimum/Maximum transaction limits shall request, the Cardholder should follow-up with apply to all ATMs and may vary between the Bank and ensure that the same are different ATMs belonging to different banks' physically recorded/carried out by the Bank. networks, country to country and from time-totime. The Bank would not be responsible for Once Cardholder has given an instruction any loss or inconvenience that the Cardholder through the Alternate Channels, Cardholder will may suffer due to lack of uniformity in these not be able to reverse it. Bank is under no limits for transactions through different obligation to reverse an instruction Cardholder ATMs/networks. has given; or to accept an instruction that is conditional or reversible or which requires Bank Access to Services through Alternate to pay a third party sooner than it would have Channels: been able to pay following normal banking Access to Services through Alternate Channels practices. Bank may, at its discretion, try to shall be made available at the Cardholder's reverse entry to the extent that this is possible request and at the Bank's discretion. All under the rules and practices of the banking Accounts linked to the Cardholder's Card(s) or system at a cost to the Cardholder. Card Account(s) may be accessible through C a r d h o l d e r h e r e b y c o n f i r m s a n d Alternate Channels, subject to Bank's rules. acknowledges that payments through However, the nature of transactions available electronic transfer of funds are subject to on each Card or Card Account that is Sec.40A (3) of the Income Tax Act, accessible will depend on the operating mandate on those Card(s)/Card Account(s). In The financial information available by means of case of corporate Cardholders, access will be the Service through Alternate Channels is for provided based on instructions of the reference purposes only. Information available authorised personnel in the corporate. through this Service will not reflect transactions that may be in the Bank's hands but which have Sufficiency of Limits: not been processed or which still have to be The onus of ensuring adequate and available verified for payment. The Bank shall not be credit limits is entirely on the Cardholder. In the liable for any loss incurred or damage suffered event any attempt is made to violate the limit, by the Cardholder or as a third party by reason the Bank may withdraw the Services through or in consequence of any such financial Alternate Channels to the Cardholder or take information. such other steps as the Bank may deem fit The Bank shall endeavour to effect fund transfer and payment transactions received through the Software and Hardware: Alternate Channels provided there are The Cardholder shall at its cost, procure, credit/cash limits available and the Bank shall maintain and update/upgrade all such software not be liable for any omission to make any of and computer and communication systems, as these payments or for late payments due to applicable, from time-to-time, to avail and use circumstances beyond the reasonable control the Services through Alternate Channels which of the Bank. are compatible with the Bank's system. The Bank shall be at liberty to change, vary or attributable to such virus or destructive upgrade its software, hardware, operating materials. The Bank does not warrant that the systems, etc., from time-to-time and shall be Bank's Website or functions thereof will be under no obligation to support the software, interrupted or free of any error or defect. hardware, operating systems of the Cardholder Limitation of Liability for Services through and that the same shall be the sole Alternate Channels: responsibility of the Cardholder Intellectual Property: Bank will not be liable for any loss or damage, whether direct, indirect, consequential, remote The Cardholder acknowledges and agrees that or special, that may be suffered by the all the Intellectual Property Rights in the Cardholder as a result of making/not making software underlying any of the Services as well the Internet Banking Service available to as other software which is required for availing Cardholder. Following are the illustrative list (but Services accessing the Card through Alternate not exhaustive) of circumstances in which Bank Channels are the legal property of the Bank or shall NOT be liable to Cardholder: When such the respective vendors. The permission given loss or damage arises out of Force Majeure or by the Bank to access the Card/Card Technical Snags; any incompatibility between Account(s) and utilise the Services shall not Cardholder's system and the Bank's system; convey any proprietary or ownership rights in any misuse of Cardholder's system by the intellectual property of the software. The Cardholder or anyone else; any access to Cardholder shall not attempt to modify, information about Cardholder's Card/Card translate, dis-assemble, de-compile or reverse Account(s) which is obtained by a third party as engineer the above mentioned software or a result of Cardholder using the Internet copy the source code of the software or create Banking; use by any third party of Cardholder's any derivative product based on the software. P a s s w o r d / P I N ; l o s s / d i s t o r t i o n / Incomplete Transactions: corruption/delay of any data, information or message during transmission or otherwise; any The Bank shall not be responsible and/or liable loss/delay, interruption in any such data, or in any manner involved in any transaction of information or message, or if access to the the Cardholder not materialising or getting Accounts is not available in the desired manner completed. due to circumstances beyond Bank's control; Protecting Against Viruses: unavailability of Alternate Channels Services during the Business Hours Cardholder must take all reasonably practicable measures to ensure that Mobile Banking and Alerts: Cardholder's system or any computer or other The Bank may offer the facility of Mobile equipment or device from which Cardholder Banking or Alerts on mobile or to all or accesses the Internet banking free of any any of the Cardholders for information only and computer virus or similar software/device may discontinue the same at its own discretion. including, without limitation, devices commonly The Bank on best effort basis may display known as software bombs, Trojan horses and certain pre-defined Alerts. However, the Bank worms ("Viruses") and that the same is shall not be responsible or liable for the adequately maintained and secured in every timeliness, completeness, accuracy and way. Though the Bank will take steps to prevent successful delivery or receipt of the Alerts. introduction of virus and other such destructive The Mobile Banking/Mobile Alert facility is materials on the Bank's Website, it does not available in certain specific regions and to represent, warrant or guarantee that the Bank's subscribers of mobile phones of certain Website the Content downloaded from the specific Cellular Service Providers (CSPs). The Bank's Website or Linked Websites do not Cardholder understands that unless he is a contain such virus or destructive materials. subscriber of the specific CSPs, Alert or Mobile Bank is not liable for any damage or harm 33 34

19 Banking facility will not be available to him. expand the available triggers or Alerts to meet Cardholder requirements. The Bank may, from The Mobile Alerts will be sent to the Cardholder time-to-time, change the features of any trigger only if the Cardholder is within the cellular or alert. circles of the CSPs or in circles forming part of the roaming network of such CSPs. The The Cardholder is required to use only the Cardholder acknowledges that the facilities are mobile number advised by him to the Bank or dependent on the infrastructure; connectivity as subsequently changed by him by advising and services provided by the CSPs and other the Bank through oral or written instructions. service providers engaged by the Bank and will The Cardholder acknowledges that the Bank depend on factors affecting the CSPs and other may (but is not obliged to) verify his mobile service providers. The Bank shall not be liable number/default phone number along with his for non-delivery or delayed delivery of Alerts, Card/Card Account details prior to processing error, loss or distortion in transmission of Alerts any instructions. The Cardholder is responsible to the Cardholder. for intimating to the Bank any change in his mobile number or address or Account The Bank shall endeavour to provide the facility details and the Bank will not be liable for on a best effort basis and the Cardholder shall sending Alerts or other information over the not hold the Bank liable for nonavailability of the Cardholder's mobile phone number/ facility or non-performance by any CSPs or address/fax number recorded with the Bank. other service providers or any loss or damage caused to the Cardholder as a result of use of Phone Banking Services: the facility (including relying on the Alerts for the The Bank may offer, from time-to-time, various Cardholder's investment or business facilities under this service either through staff purposes) for causes which are not attributable assistance or by dialing in choices on an to the Bank. The Bank shall not be liable in any automated Phone Banking System. The manner to the Cardholder in connection with Cardholder accepts that the Bank directly or the use of the facilities, except in case of gross through its appointed representatives has negligence or wilful default. agreed to provide him the facility of getting The Cardholder accepts that each Alert may information and carrying out transactions by contain certain information relating to the giving telephonic instructions (which will be Cardholder. The Cardholder authorises the accepted by the Bank either manually or by an Bank to send all Card(s) related information, automated system) apart from any written though not specifically requested, if the Bank standing instructions now given or that may deems that the same is relevant. hereafter be given. The telephonic instructions given may also include instructions to change The Bank may, if feasible, extend the facilities to demographic details of a Cardholder such as other cellular circles as well as to subscribers of residence and/or mailing address, residence other cellular telephone service providers, as and/or office telephone number, mobile phone will be notified by the Bank, from time-to-time. number or any other personal details of the The Cardholder is responsible to acquaint Cardholder as decided by the Bank from timehimself with the detailed process for using to-time. Mobile Banking or the Alert facility and the Bank For security purposes and to protect is not responsible for any error by the Cardholder and its staff and also to help resolve Cardholder in conducting any transaction. disputes, if any, Bank may at its discretion tape Alerts will be sent over either the Cardholder's or record telephonic conversations between mobile phone number or registered with Cardholder and the Bank, keep record of it, as the Bank. The Cardholder acknowledges that also Cardholder s instructions and listen to the Alert facility will be implemented in a phased same, and Cardholder accords his consent for manner and all facilities or triggers may not be the above. available immediately. The Bank will attempt to Internet Banking Service: through his IndusInd Bank Card by giving instructions for such payment through the The Bank will take reasonably practicable steps Internet. The Cardholder agrees and confirms to ensure that systems used by it for providing that the Bank is merely providing a facility for Internet Banking Services contain adequate making payments for the orders placed by the security safeguards; control and manage the Cardholder on such websites and is not in any risks in operating such systems, taking into manner associated with or part of the actual account any applicable law, rules, regulations, transaction of the sale of the products and guidelines, circulars, codes of conduct and services. also prevailing market practices. Cardholder is aware of the risks, responsibilities and liabilities Statement on involved in Internet Banking and has after due The Cardholder, agrees to IndusInd Bank, consideration availed of the same. Cardholder sending his monthly Statements via , to represents and warrants that he has, a the address registered by the c o m p l e t e w o r k i n g k n o w l e d g e o f Cardholder with IndusInd Bank and the monthly computers/electronic machinery, and statement would be deemed to have been the Internet, which will enable Cardholder to delivered. Should the Cardholder experience avail the Internet Banking facility. any difficulty in accessing the electronically The Cardholder has the facility of using Internet delivered statement, he should promptly advise Banking, e- Commerce facilities. IndusInd Bank, to enable IndusInd Bank to make the delivery through alternate means The Cardholder acknowledges that at his Failure to advise IndusInd Bank of such request, the Bank has agreed to provide the difficulty within 24 hours of receiving the Cardholder with the facility of carrying out statement shall serve as an affirmation Credit Card transactions through the IndusInd regarding acceptance of the statement. Bank India website The Cardholder is fully aware of all security risks The Cardholder agrees to be bound by and including possible third party interception of his comply with all applicable laws of India and any Statement and agrees not to hold IndusInd other applicable jurisdiction, which may apply Bank responsible for the same. to the use by him of Internet Banking. The Cardholder is cautioned that any transaction on The Cardholder acknowledges that he shall the Internet resulting in any outflow of foreign remain fully liable for any obligations to exchange must be made strictly in accordance IndusInd Bank, irrespective of receipt or with the Exchange Control Regulations of the nonreceipt of intimation of, or his statement. RBI and that in the event of failure to do so, the Under no circumstances, including negligence, Cardholder may be liable for penal action under shall the Bank be liable for any direct, indirect, the Foreign Exchange Management Act, incidental, special or consequential damages With a view to protect the interest of that may result from the use of or inability to use Cardholders, IndusInd Bank reserves the right the service or out of breach of any warranty. to decline, at its sole discretion, certain Internet transactions, depending on the origin and Bill Payment: nature of purchase. This is done with a view to The Cardholder acknowledges that the service protecting the Cardholders from unauthorised provided is only for bill payments where the or fraudulent usage of account information by biller is directly registered with IndusInd Bank or person/parties. a bill aggregator appointed by IndusInd Bank. The Bank makes absolutely no representations The Cardholder confirms that he would from for bill payment services provided directly by time-to-time be identifying websites where he the biller or any other service provider, which the could use this additional feature of making Cardholder may choose to use at his own risk acquisitions/purchases of products and without holding IndusInd Bank responsible for services and making payments for the same 35 36

20 any losses/damages/disputes which may arise be at the sole discretion of the Bank and the out of the Cardholder's direct dealings. Bank is at liberty to vary the same from time-totime, without giving any notice. The Cardholder Bill Payment enables Cardholder to pay for bills agrees that the Bank is at liberty to withdraw at by using his/her designated account with the anytime the Bill Payment facility, or any services Bank and crediting the account of any service provided thereunder, in respect of any or all the provider registered with the Bank. account(s) without assigning any reason Bill Payment is provided by the Bank, if the whatsoever, without giving him any notice. Cardholder authorises the Bank via Service through Alternate Channels for debiting the 44. Terms and Conditions - Image Cards Cardholder's account towards the amount of 44.1 These terms and conditions for Image Cards such bill, together with charges, if any. apply to Cardholders of a Credit Card only. They apply in addition to the terms and conditions of The Cardholder agrees that the Bank will make the Cardholder Agreement and such other bill amount payments as required by the biller. terms and conditions, which are applicable. The Cardholder will not hold the Bank responsible for the biller rejecting the bill 44.2 The option of choosing an image for your Card amount because of incorrect or incomplete design is a special feature provided by the entries. Bank. However, IndusInd Bank reserves the right to withdraw this feature at any point of The Cardholder agrees to provide his correct time. identification details as registered with the billing company and agrees to indemnify the 44.3 IndusInd Bank will refresh the image collection Bank from any liability due to incorrect offered from time-to-time and reserves the right information in this regard. Cardholder also to add and delete images offered without any agrees to communicate any change in prior intimation to the Cardholder. identification details as registered with the 44.4 IndusInd Bank on a best effort basis will try and billing company to the Bank within the time-limit make available the image the Cardholder has specified by the Bank. chosen. In event that the specific image While the Bank will take all reasonable steps to selected by the Cardholder is not available or ensure the accurate handling of the billing has been removed from the collection, the details, the Bank is not liable for any error. The Cardholder will be issued the Standard Card Cardholder shall not hold the Bank responsible plastic. for any loss, damages, etc., that may be 44.5 IndusInd Bank will levy a charge per change of incurred/suffered by him if the information image, selection of image for Add-on Cards. contained turns out to be inaccurate/incorrect. This charge will be communicated in the The Cardholder agrees to have no objection schedule of charges from time-to-time and will whatsoever to the billing company providing his be subject to change. billing details to the Bank. The Cardholder 44.6 Unless clearly specified by the applicant, the agrees that any disputes on bill details will be Bank will issue an Add-on as a Standard Card settled directly with the billing company and the plastic. Bank's responsibility is limited to provision of information only T h e C a r d h o l d e r a c k n o w l e d g e s t h a t in c a s e o f renewal/replacement, the Bank will The Cardholder agrees that the record of the issue a Card with the image as last chosen by instructions given and transactions with the the Cardholder. In the event that the specific Bank shall be conclusive proof and binding for image selected by the Cardholder is not all purposes and can be used as evidence in available or has been removed from the any proceeding. Cardholder agrees that collection, the Cardholder will be issued the charges, if any, for the Bill Payment Services will Standard Classic Card plastic In case the Cardholder requests a change of Materials that offend cultural or religious values. image at the time of Card renewal/replacement, Any Trade Name or Mark that is associated with the charge levied will be independent of the an entity deemed competitive by IndusInd Bank charge levied for such renewal/replacement On a best effort basis the Bank may choose to 45. LAW, JURISDICTION, ARBITRATION offer the facility of uploading a personal image 45.1 All disputes, differences and/or claim arising which will be applied to the Card plastic for the out of or touching upon this Agreement whether particular Cardholder. during its subsistence or thereafter shall be settled by arbitration in accordance with the The Bank reserves the right to reject such provisions of the Arbitration and Conciliation personal images, in case they do not conform Act, 1996, or any statutory amendments thereof to the Bank standards. and shall be referred to the sole Arbitration of an The Cardholder acknowledges that the image Arbitrator by the Lender. The award given by uploaded will not contain the appearance of such an Arbitrator shall be final and binding on subjects such as but not limited to the following all the Parties to this agreement. on apparel, banners, signs, etc., in the 45.2 Dispute for the purpose of Arbitration includes foreground or background of the image or default committed by the Card Member as per design: clause 26 of this Agreement. It is a term of this Political statements or symbols such as neo- agreement that in the event of such an Nazi, Pro-life or Prochoice. Arbitrator to whom the matter has been originally referred to dying or being unable to Advertising or promotional materials such as act for any reason, the Lender, at the time of slogans or business cards. such death of the arbitrator or of his inability to Branded products. act as arbitrator, shall appoint another person to Copyright material. act as arbitrator. Such a person shall be entitled to proceed with the reference from the stage at Trade Name or Mark associated with any entity. which it was left by his predecessor Celebrities, musicians, public figures, or 45.3 The venue of Arbitration proceedings shall be at athletes, except those associated with an Mumbai and the language shall be in English. approved co-branding programme All notices and other communications on the Telephone numbers. Bank and the Card Member (s) shall be to the following address, respectively: For Bank: Socially unacceptable groups such as cults, IndusInd Bank Ltd. (Credit Card Division), gangs, or supremacy organisations. 961/962, Solitare Park, 167 Guru Hargovind ji Provocative or sexual material such as "pin- Marg, Andheri-E. Mimbai For Card ups" or swimsuits. Member (s): The mailing address as updated with the Bank