Certificate IV in Volunteer Program Coordination Course Structure National Code: CHC42712

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1 Course Structure National Code: CHC42712 National Code BSBWOR402A Promote team effectiveness Core Competencies CHCCOM403A CHCCS400C CHCORG525D HLTWHS401A TAEDEL402A National Code CHCORG406C PSPGOV517A BSBRSK501B PSPGOV408A CHCORG501B CHCPOL402C BSBMGT405A CHCADMN508B BSBWRT401A HLTHIR403C SRXGOV004B TAEDEL404A CHCORG405E PSPGOV411A CHCSW401A CHCSW402B SITXADMN004A BSBMGT401A CHCORG428A CHCNET503D Use targeted communication skills to build relationships Work within a relevant legal and ethical framework Recruit and coordinate volunteers Maintain WHS processes Plan, organise and facilitate learning in the Elective Competencies Supervise work Coordinate risk management Manage Risk Value diversity Facilitate change and innovation Contribute to policy development Provide personal leadership Manage limited budgets and financial accountabilities Write complex documents Work effectively with culturally diverse clients and co-workers Work effectively with the Board of an Organisation Mentor in the Maintain an effective work environment Deal with conflict Work effectively with forced migrants Undertake bicultural work with forced migrants in Australia Plan and manage meetings Show leadership in the Reflect on and improve own professional practice Develop new networks For this qualification you will need to complete 6 Core and 4 elective competencies Certificate IV Volunteer Program Coordination Outline V CCSA 2015 Page 1 of 5

2 Breakdown of Competencies National Code: CHC42712 Unit Core Competencies Elements BSBWOR402A Promote team effectiveness 1. Plan to achieve team outcomes 2. Develop team cohesion 3. Participate in and facilitate work team 4. Liaise with management CHCCOM403A CHCCS400C CHCORG525D HLTWHS401A TAEDEL402A Use targeted communication skills to build relationships Work within a relevant legal and ethical framework Recruit and coordinate volunteers Maintain WHS processes Plan, organise and facilitate learning in the 1. Communicate effectively with clients and staff 2. Contribute to the implementation of effective communication strategies 3. Use specific communication techniques to maintain constructive interaction 4. Facilitate discussions 5. Identify communication strategies to build relationships with clients who are involuntary or present communication challenges 1. Demonstrate an understanding of legislation and common law relevant to the work role 2. Follow identified policies and practices 3. Work ethically 4. Recognise and respond when clients rights and interests are not being protected 1. Identify the needs and roles for volunteers in the organisation 2. Recruit volunteers 3. Provide orientation to the organisation 4. On-going support of volunteers is provided 1. Provide information to the work group 2. Ensure others are able to implement safe work practices 3. Implement WHS participative processes 4. Monitor compliance with work procedures 5. Implement hazard identification, risk assessment and risk control procedures 6. Implement organisation procedures for maintaining WHS records 7. Implement emergency procedures 1. Establish effective work environment for learning 2. Develop a work based learning pathway 3. Establish the learning-facilitation relationship 4. Implement work-based learning pathways 5. Maintain and develop the learning/facilitation relationship 6. Close and evaluate the learning/facilitation relationship Certificate IV Volunteer Program Coordination Outline V CCSA 2015 Page 2 of 5

3 CHCORG406C Supervise work 1. Induct and orient staff 2. Clarify and review work plan with worker and/or team/workgroup 3. Monitor performance in consultation with worker 4. Support workers in work role 5. Provide leadership to the team 6. Assist workers to plan career paths PSPGOV517A Coordinate risk management 1. Maintain infrastructure and processes 2. Support staff to manage risk 3. Facilitate risk recovery 4. Monitor and review risk management systems BSBRSK501B Manage risk 1. Establish risk context 2. Identify risks 3. Analyse risks 4. Select and implement treatments PSPGOV408A Value diversity 1. Promote the benefits of diversity 2. Contribute to diversity outcomes CHCORG501B Facilitate change and innovation 1. Support staff to identify areas for change 2. Facilitate implementation of change in the 3. Review the impacts of change and innovation in the CHCPOL402C Contribute to policy development 1. Review existing policies 2. Contribute to research for policy advice 3. Provide briefing materials on policy issues 4. Promote informed policy debate BSBMGT405A Provide personal leadership 1. Influence individuals and teams in a positive manner 2. Make informed decisions 3. Enhance the image of the enterprise 4. Demonstrate high standards of personal and management performance CHCADMIN508B Manage limited budgets and financial accountabilities BSBWRT401A Write complex documents 1. Plan documents 2. Draft text 3. Prepare final text 4. Produce documents 1. Plan approach to financial management of specific work area 2. Prepare and document budgets for specific work 3. Analyse project, program or operational plans 4. Monitor and control finances 5. Review and evaluate financial management processes for project, program or work area Certificate IV Volunteer Program Coordination Outline V CCSA 2015 Page 3 of 5

4 HLTHIR403C Work effectively with culturally diverse clients and co-workers 1. Reflect cultural awareness in work practice 2. Accept cultural diversity as a basis for effective work place and professional relationships 3. Communicate effectively with culturally diverse persons 4. Resolve cross-cultural misunderstandings SRXGOV004B Work effectively with the Board of an organisation 1. Identify the roles of governance and management 2. Facilitate the development of an effective Board 3. Provide detailed information for the Board to deal with the right matters 4. Ensure that Board decisions are implemented properly 5. Ensure regular communication with the Board TAEDEL404A Mentor in the 1. Develop a mentoring plan 2. Facilitate mentoring relationship 3. Monitor mentoring relationship 4. Evaluate effectiveness of mentoring CHCORG405E Maintain an effective work environment 1. Work to achieve identified outcomes 2. Establish and maintain appropriate work relationship 3. Facilitate operation of the workgroup 4. Review and develop own performance PSPGOV411A Deal with conflict 1. Identify the cause of conflict 2. Establish and implement strategies for dealing with conflict 3. Evaluate response and outcome CHCSW401A CHCSW402B CHCCHILD401B Work effectively with forced migrants Undertake bicultural work with forced migrants in Australia Identify and respond to children and young people at risk of harm 1. Develop a professional rapport with people who are forced migrants 2. Work within the context of the settlement services sector 3. Address issues associated with people who are forced migrants 4. Demonstrate commitment to the central philosophies of the settlement sector 5. Understand the process of acquisition of life skills 1. Develop an understanding of work within the Australian context 2. Operate within the 3. Recognise and deal with trauma and vicarious traumatisation 4. Understand and manage boundaries 5. Recognise the impact of ethnicity, class, gender and religion on settlement work 1. Implement work practices which support the protection of children and young people 2. Report indications of possible risk of harm 3. Apply ethical and nurturing practices in work with children and young people Certificate IV Volunteer Program Coordination Outline V CCSA 2015 Page 4 of 5

5 SITXADM004A Plan and manage meetings 1. Plan and prepare for meetings 2. Conduct meetings 3. Debrief and follow up meetings BSBMGT401A CHCORG428A Show leadership in the Reflect on and improve own professional practice 1. Model high standards of management performance and behaviour 2. Enhance the organisations image 3. Make informed decisions 1. Reflect on own practice 2. Ensure continuing self-support and supervision 3. Operate within an agreed code of ethics or practice CHCNET503D Develop new networks 1. Develop and maintain appropriate networks 2. Reflect social and cultural awareness in developing and maintaining networks Certificate IV Volunteer Program Coordination Outline V CCSA 2015 Page 5 of 5

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