FOR SUCCESSFUL MULTICHANNEL RETAILING

Transcription

1 FOR SUCCESSFUL MULTICHANNEL RETAILING The efulfilment platform.

2 2 WE ARE CREATING EXCELLENT BUSINESS PROCESSES WITH OUR EFULFILMENT PLATFORM For your success! Reaching customers before somebody else does Consumers have known for a long time now that many ways lead to the product. They are familiar with all the online channels, have rising expectations of merchant services and use the most diverse shopping and information avenues. Consequently, growth and success nowadays are confined solely to the dealer who adapts to this multichannel behaviour: With MultiChannel retailing. By embarking on ebusiness in parallel with your physical business, you can serve your customers in the most varied locations and at every conceivable time! This will enable you to successfully hold your own in your extremely dynamic competitive environment. The fruits of designing your business to be consistently cus tomer-oriented are customer retention, winning new customers and boosting sales. At the same time, the efulfilment platform keeps the cost of your multi-channel business low in a way you could not have imagined. Marketplaces Payment MEIN PAKET de Analyses/ planning eshops logistics Handling Shipping/ of returns Customer Assortment Logistics Procurement MultiChannel Sales IT department CRM Order- management Retail efulfilment Platform Shipping/CAP STORE STORE All channels, all processes: one platform Harnessing new channels and managing them in parallel with your legacy systems is easier then ever before: the efulfilment platform forges optimal links between online shops and high sales volume third-party channels such as Amazon, ebay, PIXmania.com, TOPMALL, Bol.com and your legacy systems. Your shop-based business, including your ebusiness is centrally managed. All processes are transacted fully automatically and constantly monitored. They involve no additional administrative effort, remain focussed on your core business and benefit from the ongoing increases in your ebusiness turnover.

3 3 Our passion for your success. MultiChannel retailing simply automatic The full integration of your sales channels and the mapping and automatic handling of all the processes within the system enable you to manage the very largest ranges and order quantities yourself, smoothly and efficiently. In the process, the specifics of the individual channels are fully taken into account and attended to. The automation of all import and export processes via interfaces renders manual intervention superfluous, reducing costs and errors. As far as possible, orders are processed automatically, ideal ly completely so, and forwarded to logistics; so-called manu al following-up of orders is redundant. Intelligent Multi-Channelling The multichannel component looks after the management of the desired target channels and eshop systems, standardises processes and reduces complexity. The overselling of merchandise is avoided by intelligent reservation tools. Central data administration Article master data, article catalogue and price data are administered centrally and can be used for all associated sales channels. The process data are transferred automatically to the target systems. Logistics management The integrated Logistics Management system controls the flow of goods after receipt of the order. An intelligent mechanism ensures that the goods are always correctly routed. The control of your own warehouse or third-party suppliers, the seamless integration of fulfilment service providers and outlet inventories are all supported. Order management Orders from supported sales channels are automatically imported and processed. As a rule, manual intervention is even dispensed with entirely. Debtor and risk management Our systems make residual payment transaction risks controllable: even before the order is accepted, creditworthiness checks can be run and broken down into appropriate risk categories. The debtor module posts receivables and cash receipts and operates an automated dunning process if so required.

4 4 ebusiness is more then our core competence. It is our passion! Ever since 2004 we have been concentrating on reducing the complexity of ebusiness processes and systems to a minimum and dismantling technological barriers. Our day to day work is all about offering innovative solutions that make it as easy as possible to merge and manage different ebusiness processes. Despite the similarity of many ebusiness processes, we take an individual view of each client. Ultimately, each business is unique in its own way. We engage with your very own personal requirements and create your own bespoke software standard. The solution s modular construction enables the efulfilment platform to be customised to your individual needs in a phased build. CRM Our integrated CRM enables all the communication with the goods recipient downstream of the order to be processed efficiently and transparently. Template management speeds up responses to recurring enquiries. Controlling The controlling and final costing module specially designed for ebusiness enables you to keep control of your margins, providing you at all times with an overview of your entire ebusiness. All the management ratios are processed in our data warehouse and can be analysed in flash dashboards. Automatic process control The process controls module automatically detects process faults and calculates the desired management ratios. In the process, the module works at individual document level and alerts all involved parties if so required. Powerful integration layer Our system is independent of third-party systems. All relevant data are imported and exported into the efulfilment platform via interfaces. The powerful and comprehensive integration layer centrally controls all of the information to be exchanged. Data and transmission errors, the failure of transmissions to take place and the resulting document discrepancies are automatically recognised and escalated. Multichannel management via web browser We offer our software on the SaaS model, thereby ensuring a quick start to multichannel retailing. You work cost-efficiently with no additional infrastructure, no software operation, no maintenance. Simply using a web browser. Constant availability The efulfilment platform works around the clock like your business. Our systems run on high-performance servers in an air-conditioned computer centre. Redundancy has been designed into all critical components, ensuring smooth operation, even in the event of hardware defects. Completely supported sales platforms Amazon, ebay, PIXmania.com, TOPMALL, Bol.com, Plus.de, Otto, Shopgate, MeinPaket.de.

5 5 MULTICHANNEL RETAIL SIMPLE AS NEVER BEFORE Improve your commercial competitive situation, simply selling wherever you like! The efulfilment platform links together your legacy store systems with the ebusiness, making multichannel retailing (MCR) uncomplicated and flexible. The innovative software works fully automatically throughout the entire ebusiness process chain: from central article data administration via universal order management to the processing of your follow-on processes. No matter how many sales channels you are operating your administrative costs are kept to a minimum. We provide you with our multichannel ebusiness software as an SaaS solution: that means that all you need to control your ebusiness is a common Web browser.

6 efulfilment Transaction Services GmbH Martin-Luther-Straße Ludwigsburg Germany Telephone +49 (7141) Telefax +49 (7141) Web