CSH Surrey. Why they developed?
|
|
- Peregrine Stokes
- 8 years ago
- Views:
Transcription
1 CSH Surrey CSH Surrey is an award winning community services provider with a passion for quality and innovation. They provide community health services for adults, children and their families, in the homes, schools, clinics or community hospitals of mid Surrey. Why they developed? CSH Surrey s managing directors, Jo Pritchard (nurse and health visitor) and Tricia McGregor (speech and language therapist), set up what was then known as Central Surrey Health back in 2006 when they were asked by the Chief Executive of the then PCT to come up with a new and better way of delivering community services in mid Surrey. Jo and Tricia were clear they wanted three things from their new model: 1. A healthcare organisation that was led by clinicians not business managers
2 2. They wanted CSH to be employee-owned because this creates higher staff engagement and ultimately higher quality services (their model is similar to the John Lewis Partnership, although CSH co-owners do not receive dividends) 3. They wanted CSH to be a social enterprise so a business that has a social ethos and purpose rather than existing purely to make profit for shareholders. When they set up, they repeatedly took views from across the workforce about whether individuals wanted to make personal profit from CSH the firm answer was always no. They chose instead to invest profits back into improving and expanding their healthcare services so more people can benefit from CSH services. They also allocate surplus into their Community Fund, which awards grants to community groups to support health and wellbeing. In 2006, after 18 months of research, Jo and Tricia launched their pioneering co-owned social enterprise, and together with more than 650 nurses and therapists, became the first group in the country to spin out of the NHS as they believed they could deliver higher quality healthcare independently The government s subsequent Mutuals Policy is partly based on CSH s experience and the quality and performance improvements they have been able to make through their model. After being successfully operational for seven years as Central Health Surrey, they rebranded as CSH Surrey in 2013 as part of their strategy to grow and diversify. What they do? Their health professionals provide a wide range of inpatient and outpatient nursing and therapy services for adults: from End of Life Care to Domiciliary Physiotherapy; from Podiatry to a Rapid Response Team. They support the health, development and wellbeing of children and young people aged 0-19 years, and their families: from Child Health Clinics to Speech and Language Therapy; from Immunisations and Breast Feeding Support Services. Furthermore, they provide specialist therapy support for children with additional needs. Their vision is to be recognised nationally for transforming health and care through pioneering, innovative and integrated services that deliver exceptional care for patients and customers. They do this by putting patient care at the heart of everything they do, listening
3 and responding to patients, co-owners and customers, continually improving their services, working collaboratively with partners and building on their strong co-ownership culture. Business Structure and Partners CSH Surrey s unique co-ownership model has delivered higher levels of engagement, motivation, productivity and loyalty than other business models. Its annual co-owner survey results outstrip its NHS counterparts in almost every aspect, from ethos to effort. Through its co-ownership model, CSH Surrey is able to deliver higher quality healthcare through highly engaged employees who are more motivated to lead the way and continually improve services. CSH Surrey is owned by its employees, who are called co-owners, in a model similar to the John Lewis Partnership (except CSH Surrey s co-owners don t benefit from dividends). Its coownership model has a legal and a cultural basis, and is written into CSH Surrey s Articles of Association. CSH Surrey was the first co-owned co-owned organisation of its kind to be created out of the NHS in CSH Surrey s shares are held by four co-owner Guardian Shareholders, whose primary roles are to vote on behalf of their fellow co-owners at Annual General Meetings. They are accountable to CSH Surrey s Guardian Trust, a group of six Trustee Directors who ensure the Guardian Shareholders act in the best interests of patients, co-owners and CSH Surrey. CSH Surrey s experience has influenced Government thinking around the delivery of public sector services. In 2011 CSH Surrey s Managing Director Jo Pritchard was invited to join the Government s Mutuals Taskforce to help develop its mutuals policy. Since then, thousands of public sector workers have chosen to follow CSH Surrey s example, setting up their own, independently owned mutuals. CSH Surrey is a member of the Employee Ownership Association. Community Benefits CSH Surrey has a Community Fund that have awarded grants of more than 18,000 to local groups to support health and wellbeing projects that benefit local communities Achieved an average Friends and Family Test (FFT) score of 90 (out of a maximum of 100 and a minimum of -100) across their inpatient services and the Community
4 Assessment Unit during 2014 (this nationally mandated question asks patients how likely they are to recommend the healthcare services to friends and family) 87% patients answered agree/strongly agree to survey satisfaction statements in 2014 Enabled an average of 85% of patients known to us to die at home, significantly higher than the 67% national target During 2013/2014, CSH Surrey reduced pressure ulcer rates to better than the national average through a focused campaign that increased awareness and knowledge among co-owners and patients/carers In 2014 CSH Surrey was awarded the contract by NHS England to set up and deliver the Family Nurse Partnership programme across Surrey to better support vulnerable, first time, teenage mothers and thus improve the health outcomes and life chances for the teenagers and their babies CSH Surrey is committed to supporting personal development, hosting 120 students during 2014 and supporting 20 of these through MSc and Degrees. They also supported 40 people through work experience placements 98% of new joiners said they were made to feel welcome and 87% say working at CSH Surrey has lived up to their expectations (2013 CSH Surrey co-owner survey) 95% of co-owners say their manager is supportive if they have a problem, compared with just 69% in NHS Community Trusts (2013 CSH Surrey and NHS surveys) 96% of co-owners say their immediate manager considers their ideas and suggestions, compared with 76% in NHS Community Trusts (2013 CSH Surrey and NHS surveys) 70% of co-owners feel CSH is concerned about their health and wellbeing, compared with just 46% of NHS staff (2013 CSH Surrey and NHS staff surveys) Benefits to partners Following feedback from local GPs, in 2012 CSH Surrey launched a centralized Referrals Management Centre so referrers had just one point of access to their services. This improved the quality of referrals, reduced wasted time and ultimately benefitted patients through a more seamless and coordinated experience. To date in 2014 it has handled more than 67,000 referrals, up 3.2% on 2013 In 2012 local GPs became the first in the country to benefit from being able to receive clinical communication from CSH Surrey direct into their own electronic systems. This has reduced costs and saved significant admin and clinical time that used to be spent scanning letters and reports to patient records, as well as improved communication between primary care and CSH Surrey.
5 CSH Surrey is integrating children s nursing and therapy services through a groundbreaking team around the family approach based on listening and responding to parents needs and experiences. GPs and families are starting to benefit from a single point of access for referrals, multi-disciplinary assessments and interventions, as well as more timely and better supported discharges. This model will be rolled out across children s services during 2014/15. Quote from GP about palliative care at NEECH Nothing was too much trouble (on the ward) and everybody was willing to go the extra mile, unasked. This was an excellent example of how the NHS could and should be.
NHS Act 2006 Section 75 Agreements 2015
Author: Wards: Locality Affected: Parishes Affected: Board Director, Commissioning DCS/DASS All Wards All Locality Area All Parish Area 1. Purpose and Reasons 1.1 To discuss with members of the Joint Commission
More informationIntegrated Performance Report
Integrated Performance Report Southwark Social Services and Southwark Primary Care Trust 2003/04 Provisional Indicators Integrated Performance Report: 2003/04 Provisional Indicators 1. Recommendation 1.1
More informationChailey Heritage School and Clinical Services
Chailey Heritage School and Clinical Services Your Child s School Assessment Information for parents ASSESSMENT AT CHAILEY HERITAGE SCHOOL AND CHAILEY HERITAGE CLINICAL SERVICES What is the difference
More informationA NEW LOOK AT HALL 4 The Early Years Good Health for Every Child
A NEW LOOK AT HALL 4 The Early Years Good Health for Every Child A NEW LOOK AT HALL 4 The Early Years Good Health for Every Child The Scottish Government, Edinburgh, 2011 Crown copyright 2011 ISBN: 978-0-7559-9421-2
More informationAbout the organisations taking part
About the organisations taking part The Care Quality Commission is the independent regulator of health and adult social care in England. We make sure health and social care services provide people with
More informationYour child s school nurse
Your child s school nurse An introduction for parents, guardians and carers What is this leaflet for? This leaflet explains about the school nurse service. Every school in Grampian has a named school nurse.
More informationRehabilitation Network Strategy 2014 2017. Final Version 30 th June 2014
Rehabilitation Network Strategy 2014 2017 Final Version 30 th June 2014 Contents Foreword 3 Introduction Our Strategy 4 Overview of the Cheshire and Merseyside Rehabilitation Network 6 Analysis of our
More informationSummary of findings. The five questions we ask about hospitals and what we found. We always ask the following five questions of services.
Barts Health NHS Trust Mile End Hospital Quality report Bancroft Road London E1 4DG Telephone: 020 8880 6493 www.bartshealth.nhs.uk Date of inspection visit: 7 November 2013 Date of publication: January
More informationPatient Access Policy
Patient Access Policy NON-CLINICAL POLICY ACE 522 Version Number: 2 Policy Owner: Lead Director: Assistant Director of Operations Director of Operations Date Approved: Approved By: Management Executive
More informationAppendix 1 Business Case to Support the Relocation of Mental Health Inpatient Services in Manchester (Clinical Foreword and Executive Summary)
Appendix 1 Business Case to Support the Relocation of Mental Health Inpatient Services in Manchester (Clinical Foreword and Executive Summary) Together we are better Foreword by the Director of Nursing
More informationSUMMARY BUSINESS PLAN 2015/16
SUMMARY BUSINESS PLAN 2015/16 ANGLIAN COMMUNITY ENTERPRISE (ACE) COMMUNITY INTEREST COMPANY IMPROVING HEALTH AND WELL-BEING IMPROVING HEALTH AND WELL-BEING 2 Contents Introduction and profile 4 ACE s services
More informationChanging health and care in West Cheshire The West Cheshire Way
Changing health and care in West Cheshire The West Cheshire Way Why does the NHS need to change? The NHS is a hugely important service to patients and is highly regarded by the public. It does however
More informationCelebrating 10 years as an NHS Foundation Trust
Staff will recall at the end of April, we sent out a special newsletter which highlighted some of our achievements over the last 10 years. To coincide with the NHS s birthday on 5th July this is the second
More informationThe Rotherham NHS Foundation Trust. Rotherham School Nursing Service For children and young people. School Nursing Services.
The Rotherham NHS Foundation Trust Rotherham School Nursing Service For children and young people School Nursing Services Community Health What do we do? Every child deserves to be as fit and healthy
More informationWorking together for excellent care in Buckinghamshire
Working together for excellent in Buckinghamshire A vision and strategy for Buckinghamshire Health NHS Trust 2015-2020 Safe & compassionate, 1 every time About us = 10,000 patients 598,634 patient contacts
More informationEMPLOYEE OWNERSHIP HOW TO GET STARTED
EMPLOYEE OWNERSHIP HOW TO GET STARTED Employee Ownership How to Get Started Sponsored by Sponsored by BETTER BUSINESS TOGETHER Contents Foreword 2 Introduction 3 Forms of Employee Ownership 4 Direct Employee
More informationNUFFIELD HEALTH MANCHESTER THE FUTURE OF HEALTHCARE
NUFFIELD HEALTH MANCHESTER THE FUTURE OF HEALTHCARE The future of healthcare is HERE As part of a strategic partnership with Manchester Metropolitan University, Nuffield Heath has purchased a 5 acre site
More informationBig Chat 4. Strategy into action. NHS Southport and Formby CCG
Big Chat 4 Strategy into action NHS Southport and Formby CCG Royal Clifton Hotel, Southport, 19 November 2014 Contents What is the Big Chat? 3 About Big Chat 4 4 How the event worked 4 Presentations 5
More informationCase study: Pennine MSK Partnership
Case study: Pennine MSK Partnership Dr Alan Nye is a GP in Oldham, GPSI in Rheumatology, Director of Pennine MSK Partnership, Associate Medical Director of NHS Direct and Associate Medical Director of
More informationAdult Learning Disabilities in Kent
Adult Learning Disabilities in Kent Kent and Medway NHS and Social Care Partnership Trust Kent Community Health NHS Trust We provide an integrated service to people with a learning disability in Kent.
More informationCommunity Rehabilitation Beds. Questions and Answers
Patient Information Leaflet Community Rehabilitation Beds Questions and Answers Produced by: Community Rehabilitation Date: March 2014 Review due date: March 2017 1 PARTNERSHIP IN CARE INDEPENDENT NURSING
More informationEarly Supported Discharge (in the context of Stroke Rehabilitation in the Community)
Early Supported Discharge (in the context of Stroke Rehabilitation in the Community) Gold Standard Framework This document was produced with reference to national standards for best practice (e.g. NICE
More informationOur five-year strategy 2015-19
Draft summary for comment Draft summary for comment Draft summary for comment Draft summary for comment Draft summary for comment Draft summary Our five-year strategy 2015-19 Introduction Foreword from
More informationMonthly report of Nurse and Midwifery Staffing Levels May 2014. Kathryn Halford, Director of Nursing
ENC 7 Meeting Trust Board Date 2 nd July 2014 Title of Paper Lead Director Author Monthly report of Nurse and Midwifery Staffing Levels May 2014 Kathryn Halford, Director of Nursing Kathryn Halford, Director
More informationDischarge to Assess: South Warwickshire NHS Foundation Trust
Discharge to Assess: South Warwickshire NHS Foundation Trust The Discharge to Assess (D2A) service enables patients to be discharged earlier from acute inpatient wards by co-ordinating care in alternative
More informationSpecialist brain injury services. Rehabilitation Transitional medical care Community support Special education
Specialist brain injury services Rehabilitation Transitional medical care Community support Special education I don t know where we d be without the support we ve had from the staff at The Children s Trust.
More informationIndependent Multidisciplinary Injury & Vocational Rehabilitation
Independent Multidisciplinary Injury & Vocational Rehabilitation Life Improving Solutions Life Improving Solutions About Us Medicess is a nationwide Injury & Vocational Rehabilitation Company. We help
More informationThe End of Life Care Strategy promoting high quality care for all adults at the end of life. Prof Mike Richards July 2008
The End of Life Care Strategy promoting high quality care for all adults at the end of life Prof Mike Richards July 2008 The End of Life Care Strategy: Rationale (1) Around 500,000 people die in England
More informationThe Care Quality Commission and the Healthwatch network: working together
The Care Quality Commission and the Healthwatch network: working together September 2014 Introduction This briefing describes how the Care Quality Commission (CQC) will work with local Healthwatch and
More informationSPECIALIST PALLIATIVE CARE DIETITIAN
SPECIALIST PALLIATIVE CARE DIETITIAN JOB PROFILE Post:- Responsible to: - Accountable to:- Specialist Palliative Care Dietitian Clinical Operational Manager Director of Clinical Services Job Summary Work
More informationEstablishing a Culture of Membership and Involvement
Establishing a Culture of Membership and Involvement Emma Dickens, Membership Manager Dan Barnett, Business Manager for Specialist Services Anne Cowman, PPI Lead for Prison Healthcare Membership Emma Dickens,
More informationBusiness Council of Co-operatives and Mutuals
Business Council of Co-operatives and Mutuals Submission to the Senate Economics References Committee inquiry into matters relating to credit card interest rates August 2015 Cover Letter The Business Council
More informationCare Closer to Home. The Gateway, Middlesbrough: A New Integrated Health, Social Care & Housing Pathway
Case Study 111 Care Closer to Home. The Gateway, Middlesbrough: A New Integrated Health, Social Care & Housing Pathway This case study sets out the economic, health and social benefits of Keiro s service
More informationTHE STATE OF HEALTH CARE AND ADULT SOCIAL CARE IN ENGLAND 2014/15
15 October 2015 THE STATE OF HEALTH CARE AND ADULT SOCIAL CARE IN ENGLAND 2014/15 This briefing summarises today s publication of the Care Quality Commission s annual State of Health and Adult Social Care
More informationAssociates Private Medical Trust Guide
Associates Private Medical Trust Guide Effective from 1 April 2012 Welcome to the Honda Associates Private Medical Trust This guide provides an overview of the benefits available to you under your Private
More informationDeveloping the workforce to support children and adults with learning disabilities described as challenging
Developing the workforce to support children and adults with learning disabilities described as challenging Professor Lisa Bayliss- Pratt Director of Nursing- Health Education England Health Education
More informationNational NHS Staff Survey 2009 Results from Surrey & Sussex Healthcare NHS Trust
Trust Board Public 27 th May 2010 Agenda item: 6.1 National NHS Staff Survey 2009 Results from Surrey & Sussex Healthcare NHS Trust For: Note for information and discussion. Summary: Full Results and summary
More informationSupport for young carers looking after someone with a palliative care diagnosis
Practice example Support for young carers looking after someone with a palliative care diagnosis What is the initiative? FRESH Friendship, Respect, Emotions, Support, Health Who runs it? St Michael s Hospice
More informationGP & Community Nursing Services
GP & Community Nursing Services What do these services comprise? General Medical Practitioners (GP) A GP is your local personal NHS doctor. If you are ill or worried about your health or the health of
More informationXerox Custom Healthcare Solution
Xerox Custom Healthcare Solution Xerox HR Services has undertaken a comprehensive review of the employee benefits market, assessing all of the major providers, in order to develop our Xerox Custom Healthcare
More informationConnection with other policy areas and (How does it fit/support wider early years work and partnerships)
Illness such as gastroenteritis and upper respiratory tract infections, along with injuries caused by accidents in the home, are the leading causes of attendances at Accident & Emergency and hospitalisation
More informationChild Development Centre John Parkes Unit
Child Development Centre John Parkes Unit Special Services For Special Children 23603 V1/Child Health/SDHCT/12.14/Review 12.16 Parking Contact Telephone Numbers Reception desk ( 01803 ) 655958 Nursery
More informationA Health and Wellbeing Strategy for Bexley Listening to you, working for you
A Health and Wellbeing Strategy for Bexley Listening to you, working for you www.bexley.gov.uk Introduction FOREWORD Health and wellbeing is everybody s business, and our joint aim is to improve the health
More informationWiltshire Wide Capacity Management and System Resilience 2015/16 Briefing for Wiltshire Health and Wellbeing Board November 2015
Wiltshire Wide Capacity Management and System Resilience 2015/16 Briefing for Wiltshire Health and Wellbeing Board November 2015 1.0 Overview The aim of the document is to provide an update on the approaches
More informationsocial enterprise A CIPFA charities panel briefing paper November 2010
social enterprise A CIPFA charities panel briefing paper November 2010 Contents What is a social enterprise? 3 Legal structures 4 Size and scope of social enterprise sector 6 How long have they been around?
More informationThe importance of nurse leadership in securing quality, safety and patient experience in CCGs
Briefing note: July 2012 The importance of nurse leadership in securing quality, safety and patient experience in CCGs Introduction For the NHS to meet the challenges ahead, decisions about health services
More informationCommunication and Engagement Strategy 2014 2017. Final Version 30 th June 2014
Communication and Engagement Strategy 2014 2017 Final Version 30 th June 2014 Contents Introduction 4 Strategic Objectives and Role of Communications 6 Communications now and by 2017 7 Communications and
More informationReceive the July 2015 report of the Chief Clinical Officer
Governing Body Meeting Agenda Item: 8 Date: 7 July 2015 Author: Clinical Lead: CCG Director/Manager: Dr Mary Backhouse Chief Clinical Officer Chief Clinical Officer s Report to Governing Body Recommendations
More informationBupa International Company Plan. Taking good care of. your people. wherever they are
Bupa International Company Plan Taking good care of your people wherever they are Look after your people, look after your business Every successful business relies on its people. That s why choosing the
More informationMEMBER SUMMARY YOUR LIFE YOUR HEALTH YOUR BENEFIT. SELECT Staff Scheme. Effective from 1 September 2014. bupa.co.uk
MEMBER SUMMARY YOUR LIFE YOUR HEALTH YOUR BENEFIT SELECT Staff Scheme Effective from 1 September 2014 bupa.co.uk Keep this booklet somewhere handy in it, you ll find a summary about the things you re covered
More informationThe Best Practice of Putting Patients First
Bradford Teaching Hospitals NHS Foundation Trust MID Ref: 13010803 Together, putting patients first Mission: to provide safe healthcare, of the highest quality, at all times We Care We Value People We
More informationCompassion In Practice: A Summary of the Implementation Plans. are. is our business. Developing our culture of compassionate care
Compassion In Practice: A Summary of the Implementation Plans Care Compassion Commitment are Competence Courage is our business Communication Developing our culture of compassionate care 1 Compassion in
More informationReview of Drug & Alcohol Services In Derby
Review of Drug & Alcohol Services In Derby Take part from 9 June until 20 July 2014 To take part: Please read the background information contained within this document. If you have any questions about
More informationLean principles and their supporting tools are widely acknowledged to provide an effective framework for
Performance improvement through the application of Lean principles and change management methodology Introduction Lean principles and their supporting tools are widely acknowledged to provide an effective
More informationPrinciples and expectations for good adult rehabilitation. Rehabilitation is everyone s business: Rehabilitation Reablement Recovery
Wessex Strategic Clinical Networks Rehabilitation Reablement Recovery Rehabilitation is everyone s business: Principles and expectations for good adult rehabilitation 2 Principles and expectations for
More informationSubstance misuse and behavioural addictions
Substance misuse and behavioural addictions Information about our services for primary healthcare professionals PROVIDING QUALITY INSPIRING INNOVATION DELIVERING VALUE Our substance misuse and behavioural
More informationThis specification must be read along with the overarching specification which applies to all services
This specification must be read along with the overarching specification which applies to all services 1. Population Needs 1.1 National / local context and evidence base National Context Local Context
More informationWestminster Health & Wellbeing Board
Westminster Health & Wellbeing Board Date: 20 November 2014 Classification: Title: Report of: Wards Involved: Policy Context: Financial Summary: Report Author and Contact Details: General Release School
More informationLocal Offer: Community Paediatrics (West Lancashire)
Local Offer: Community Paediatrics (West Lancashire) Service Provider Nominated Individual Ormskirk & District General Hospital Southport and Ormskirk NHS Trust Dr Anthony Asakpa Speciality Doctor Community
More informationVirtual wards: bringing the hospital home
Virtual wards: bringing the hospital home Contents Foreword... 1 1 Creating capacity... 2 2 The virtual ward...4 3 The care pathway...8 4 How far have we come?...10 5 Delivering value... 14 6 Extending
More informationACUTE CARE PATHWAY AND ALTERNATIVES TO ADMISSION
ACUTE CARE PATHWAY AND ALTERNATIVES TO ADMISSION Sarah Biggs and Helen Dudeney - Crisis Assessment & Treatment Team Services Manager s Mary Dolan and Michelle Howitt Overview of Acute Services North West
More informationPrimary Care & Provider Services Directorate. Business Plan. April 2009 March 2010
Agenda Item: 2.12 Primary Care & Provider Services Directorate Business Plan April 2009 March 2010 Primary Care & Provider Services Business Plan 2009/10: Formal Board 9 June 2009 1/16 CONTENTS Page No.
More informationJanuary 2015 Special Educational Needs Report/ Local Offer
January 2015 Special Educational Needs Report/ Local Offer How will school / college staff support my child? Peacehaven Community School (PCS) is an inclusive school with a strong commitment to meeting
More informationCriteria For Referral
Criteria For Referral St Margaret of Scotland Hospice, founded by the Sisters of Charity in 1950, is at the heart of the Community providing wholeness of care for both body and Spirit. Philosophy St Joseph
More informationPartnership working in child protection: improving liaison between acute paediatric and child protection services
At a glance 63 October 2013 Partnership working in child protection: improving liaison between acute paediatric and child protection services Key messages Both in-hospital and communitybased social work
More informationGP Round Up Introduction by Alistair Flowerdew Medical Director
GP Round Up Issue 55 October 2014 Contents GP Round Up Introduction by Alistair Flowerdew Medical Director... 1 Observation ward opens in Emergency Department... 2 Orthopaedic Elective Centre to open in
More informationYour local specialist mental health services
Your local specialist mental health services Primary Care Liaison Service B&NES Primary Care Mental Health Liaison service is a short-term support service to help people with mental health difficulties
More informationNHS North West Transparency Project
NHS rth West Transparency Project Reduction of Pressure Ulcers and Falls - How have we been doing? Patient and Staff Experience- What have they been saying? Liverpool Heart and Chest Hospital is one of
More informationSpecialist Children s Service
Specialist Children s Service Information and Guidelines for Referrers March 2009, Version 3.0 Contents CONTENTS... 2 INTRODUCTION... 3 TEAMS BASED AT THE WOOD STREET HEALTH CENTRE:... 3 TEAMS BASED ELSEWHERE
More informationYOUR LIFE YOUR HEALTH YOUR BENEFIT. Welplan Health Care Scheme MEMBER SUMMARY. Effective from 1 April 2015. bupa.co.uk
MEMBER SUMMARY YOUR LIFE YOUR HEALTH YOUR BENEFIT Welplan Health Care Scheme Effective from 1 April 2015 bupa.co.uk This is page 1 of 8 which should be read together in full. These pages are for the summary
More informationNATIONAL STATISTICS TO MONITOR THE NHS CANCER PLAN - REPORT OF A PRE SCOPING STUDY
NATIONAL STATISTICS TO MONITOR THE NHS CANCER PLAN - REPORT OF A PRE SCOPING STUDY Statistics Commission Report No 2 May Statistics Commission Statistics Commission Report No. 2 National Statistics to
More informationDepartment of Health/ Royal College of General Practitioners. Implementing a scheme for General Practitioners with Special Interests
Department of Health/ Royal College of General Practitioners Implementing a scheme for General Practitioners with Special Interests April 2002 Foreword Improved access and consistently high quality services
More informationA fresh start for the regulation and inspection of primary care dental services
A fresh start for the regulation and inspection of primary care dental services Working together to change how we regulate primary care dental services The Care Quality Commission is the independent regulator
More informationHealth Visitor Service Delivery Metrics, England. Quarter 2 2013/14 (July to September 2013) to Quarter 3 2014/15 (October to December 2014)
Health Visitor Service Delivery Metrics, England Quarter 2 2013/14 (July to September 2013) to Quarter 3 2014/15 (October to December 2014) Published 22 nd May 2015 Background The Health Visiting service
More informationGuide to Private Medical Insurance
Guide to Private Medical Insurance Contents About the Exeter 4 Why private medical insurance? 5 Product highlights 6 Cover and benefits 10 Getting the right premium 15 How to apply 16 Claims overview 21
More informationTogether for Health Delivering End of Life Care A Delivery Plan up to 2016 for NHS Wales and its Partners
Together for Health Delivering End of Life Care A Delivery Plan up to 2016 for NHS Wales and its Partners The highest standard of care for everyone at the end of life Digital ISBN 978 0 7504 8708 5 Crown
More informationADULT HEALTH AND WELLBEING LONG-TERM NEUROLOGICAL CONDITIONS
ADULT HEALTH AND WELLBEING LONG-TERM NEUROLOGICAL CONDITIONS i. Summary The National Service Framework for long-term neurological conditions categorises neurological conditions as: Sudden-onset conditions
More informationKeeping patients safe when they transfer between care providers getting the medicines right
PART 1 Keeping patients safe when they transfer between care providers getting the medicines right Good practice guidance for healthcare professions July 2011 Endorsed by: Foreword Taking a medicine is
More informationPatient Choice Strategy
Patient Choice Strategy Page 1 of 14 Contents Page 1 Background 4 2 Putting Patients and the Public at the Heart of Health and 5 Healthcare in West Lancashire 3 Where are we now and where do we need to
More informationQuick Guide to NHS Continuing Healthcare Funding
Quick Guide to NHS Continuing Healthcare Funding Contents 1 How can Farley Dwek help families with their eligibility for NHS Continuing Healthcare Funding? 3 2 3 4 5 6 7 8 Why is it important for families
More informationPALS & Complaints Annual Report 2013 2014
PALS & Complaints Annual Report 2013 2014 This report provides a summary of patient complaints received in 2013/14. It includes details of numbers of complaints received during the year, performance in
More informationChildren and young people s nursing: a philosophy of care. Guidance for nursing staff
Children and young people s nursing: a philosophy of care Guidance for nursing staff CHILDREN AND YOUNG PEOPLE S NURSING: A PHILOSOPHY OF CARE Children and young people s nursing: a philosophy of care
More informationNHS Leeds South and East CCG Governing Body Meeting
Agenda Item: LSEGB2014/06 FOI Exempt: No NHS Leeds South and East CCG Governing Body Meeting Date of meeting: 23rd January 2014 Title: Primary Care Engagement Lead Board Member: Dr Jackie Campbell, Director
More informationHealth cover that works harder for your business and your people. 0345 602 1629 westfieldhealth.com
Health cover that works harder for your business and your people. 0345 602 1629 westfieldhealth.com Hello. A very warm welcome to Westfield Health. We believe that prevention and early intervention is
More informationNATIONAL INSTITUTE FOR HEALTH AND CLINICAL EXCELLENCE CENTRE FOR CLINICAL PRACTICE QUALITY STANDARDS PROGRAMME
NATIONAL INSTITUTE FOR HEALTH AND CLINICAL EXCELLENCE CENTRE FOR CLINICAL PRACTICE QUALITY STANDARDS PROGRAMME standard topic: Specialist neonatal care Output: standard advice to the Secretary of State
More informationMacmillan Cancer Support Volunteering Policy
Macmillan Cancer Support Volunteering Policy Introduction Thousands of volunteers dedicate time and energy to improve the lives of people affected by cancer. Macmillan was started by a volunteer and volunteers
More informationA fresh start for the regulation and inspection of substance misuse services
A fresh start for the regulation and inspection of substance misuse services Working together to change how we regulate, inspect and monitor specialist substance misuse services The Care Quality Commission
More informationSSNAP s Acute Organisational Audit Report 2012: Performance Summary for South London
SSNAP s Acute Organisational Audit Report 2012: Performance Summary for South London The Sentinel Stroke National Audit Programme (SSNAP) s Acute Organisational Audit looks at how stroke services across
More informationNHS England Equality Information Patient and Public Focus First published January 2014 Updated May 2014 Publication Gateway Reference Number: 01704
NHS England Equality Information Patient and Public Focus First published January 2014 Updated May 2014 Publication Gateway Reference Number: 01704 NHS England INFORMATION READER BOX Directorate Medical
More informationGuildford and Waverley Programme NHS Surrey Board 4 August 2009
Guildford and Waverley Programme NHS Surrey Board 4 August 2009 Agenda The proposed consultant led clinical model of care Mr Edward Palfrey, Medical Director, Frimley Park Investment in Cranleigh, then
More informationExecutive Summary. reputation as a place of choice for patients and other service users.
5 YEAR NURSING STRATEGY 2012-2017 1 Executive Summary The Walton Centre NHS Foundation Trust is the only specialist trust dedicated to providing neurosciences treatment care, and we pride ourselves on
More information2013/14 Choice Framework
2013/14 Choice Framework April 2013 2013/14 Choice Framework Prepared by the Department of Health April 2013 Contents My NHS care: what choices do I have?... 2 Choosing your care and treatment... 3 Choosing
More informationComplaints and MP Enquiries Quarter 1 Report 2015/2016
Complaints and MP Enquiries Quarter 1 Report 2015/2016 Governing Body meeting 1 October 2015 Item 17m Author(s) Sarah Neil, Complaints Manager and Patient Experience Lead Sponsor Kevin Clifford, Chief
More informationBath & North East Somerset Council
Bath & North East Somerset Council MEETING/ DECISION MAKER: MEETING/ DECISION DATE: Health & Wellbeing Select Committee 29 th July 2015 EXECUTIVE FORWARD PLAN REFERENCE: TITLE: Royal United Hospitals Bath
More informationCommunity health care services Alternatives to acute admission & Facilitated discharge options. Directory
Community health care services Alternatives to acute admission & Facilitated discharge options Directory Introduction The purpose of this directory is to provide primary and secondary health and social
More informationYour Views on NHS Continuing Healthcare. A consultation on proposed policy review for Mid Essex Clinical Commissioning Group
Your Views on NHS Continuing Healthcare A consultation on proposed policy review for Mid Essex Clinical Commissioning Group Monday 11th May - Sunday 5th July 2015 Contents 1. Introduction... 3 2. Who is
More informationA career in speech and language therapy
A career in speech and language therapy ROYAL COLLEGE OF SPEECH LANGUAGE THERAPISTS An essential guide for anyone thinking of a career in speech and language therapy Choosing a career is one of life s
More informationThe School Nursing Special Needs (SNSN) team
The School Nursing Special Needs (SNSN) team Hazelbeck School s nursing service Hello, I m Lindsay Beaumont and I am the Nurse attached to Hazelbeck School. I visit school daily to help ensure that your
More informationPROCESSES FOR TOOLKIT DEVELOPMENT
PROCESSES FOR TOOLKIT DEVELOPMENT DETERMINING THE NEED FOR THE TOOLKIT MH-Kids, a service formerly known as the Child and Adolescent Mental Health Statewide Network (CAMHSNET), aims to improve the mental
More information