Service Center Director: Donald Neufeld. Deputy Center Director: Chris Poulos

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1 Service Center Director: Donald Neufeld Deputy Center Director: Chris Poulos Organizational Structure: The (CSC) divides all adjudications into three divisions called product lines. Product lines adjudicate applications and petitions based upon the benefit type. For example, I-130s are adjudicated in the Family Product Line (FPL). Service Area: The CSC accepts and processes certain applications and petitions from people residing in the following jurisdictions: California*, Nevada*, Arizona, Hawaii, and the Territory of Guam. *Applications for asylum (Form I-589) may require filing at a different Service Center than indicated above; please check the instructions for Form I-589 to determine where you should file your application. Please Note: If you live outside the service area of this Center, please file your application or petition with the Center serving your area. If you are unsure of which Service Center serves people living in your state, consult the List of USCIS Field Offices for your state. Other USCIS Service Centers include: 1. Vermont Service Center 2. Texas Service Center 3. Nebraska Service Center Where Are We? The CSC is located in Laguna Niguel, California. Mailing Address: Note: To mail in specific forms, please consult the mailing addresses table below; each form sent directly to this Center has a different PO Box number and zip-code identifier. For mailing General Correspondence, please use the following address: U.S. Department of Homeland Security P.O. Box Laguna Niguel, CA / 7

2 Applications We Accept and/or Process: All Forms I-131, Applications for Travel Document (Re-entry Permit or Refugee Travel Document only), are filed with the Nebraska Service Center. All Forms I-360, Self-Petitions filed by Battered Spouse or Child petitions are filed at Vermont Service Center.All Forms I-360 for G-4 International Organization Officers. Employees, and their family members are filed at the Nebraska Service Center effective 2/23/04. All Forms I-485 for those individuals filed concurrently with an I-360 are also filed Only at the Nebraska Service Center effective 2/23/04. All Forms I-730, Refugee/Asylee relative petition are filed with the Nebraska Service Center. All Forms I-485, Refugee/Asylee/Haitian applications are filed with the Nebraska Service Center. Cases Filed at Local Office but Processed at the CSC: The following applications must be submitted to a Local Office but may be forwarded by that office to the CSC for processing. Since all applications and petitions adjudicated at the CSC are entered into the electronic receipting systems for tracking, any application or petition received at the CSC which has been accepted elsewhere by a USCIS office will be assigned a "WAC" number. Petitioners and applicants will then receive a receipt notice from the Center that will indicate their WAC receipt number. You may also be eligible to file some forms electronically. For more information, see Introduction to E-Filing: 1. I-90-Application to Replace Alien Registration Card. 2. I-191-Application for Advance Permission to Return to Unrelinquished Domicile. 3. I-192-Application for Advance Permission to Enter as Non-immigrant. 4. I-212-Application for Permission to Reapply for Admission Into the United States After Deportation or Removal. 5. I-612-Application for Waiver of the Foreign Resident Requirement of Section 212(e) of the Immigration and Nationality Act, as amended. Documents Not in English: All documents that are in a language other than English must be submitted with a translation. The person translating the document must certify that the translation is complete and accurate and that he/she is competent to translate from the foreign language into English. Mailing Your Application/Petition to Us: To mail your application to us, you must send it to the correct Post Office Box Number and the correct zip code. The application packages should be sent to: 2 / 7

3 U.S. Department of Homeland Security P.O. Box (Insert Correct Box Number listed below) Laguna Niguel, CA (insert Correct Zip Code listed below) The CSC accepts applications and petitions through the postal service and bonded couriers only. Please use the correct P.O. Boxes and Zip Codes to mail your application. The following address is used for overnight delivery (Federal Express, UPS, etc.) or bonded courier delivery: Avila Road, 2nd Floor, Room 2302 Please ensure postage is paid in full. The CSC will not accept mail for which postage is due. How We Process Your Application at a Service Center: Cable Requests: Cables will only be sent if the benefit is approved within 30 days and the petitioner requests that the cable be sent. There is no charge for a cable request made at the time of filing the petition. There is no charge for a cable when requested before adjudication of the application/petition. A cable will be sent for consulate notification subsequent to the approval of the application/petition by submitting a properly filed I-824 with fee. Case Status: See " Finding the Status of Your Case " Change of Address: Customers with pending applications may report their change of address to the NCSC toll-free at 1 (800) instead of submitting the change in writing. Those reporting a change of address should also file Form AR-11. Customer Feedback: We strive to provide quality service to our customers. If we have not lived up to this commitment, we would like to know. If we have met or exceeded your expectations, please let us know that as well. To comment on the services provided at this office, please write to the Center Director, at: Avila Road, 2nd Floor 3 / 7

4 Note in the heading of the letter and on the envelope: "FOR THE PERSONAL ATTENTION OF THE DIRECTOR." If you feel you were mistreated by a USCIS employee, or wish to make a complaint of misconduct by a USCIS employee, you may write to the Service Center Director, or write directly to the: Director, Office of Internal Audit 425 Eye Street, NW Room 3260 Washington, DC Please be specific and reference specific case numbers and dates to provide the best way for us to understand and assess your complaint. Designated Civil Surgeons: For general information on the required medical examination, please see "Designated Civil Surgeons". Most applicants for adjustment of status are required to have a medical examination. A civil surgeon who has been designated by USCIS must conduct the medical examination. Click here to find a listing of Designated Civil Surgeons in your area. You may also call the USCIS National Customer Service Center at 1 (800) You will be asked to provide your zip code. Have a pen or pencil ready to write down the list of civil surgeons in your area. Doctors interested in being registered as a Designated Civil Surgeon in should submit the following to the local District Office: 1. A letter to the District Director requesting consideration. 2. A copy of a current medical license. 3. A current resume that shows 4 years of professional experience, not including a residency program. 4. Proof of citizenship. 5. Two signature cards showing name typed and signature below. Employment Opportunities: To obtain information about employment opportunities with USCIS, please search the USA Jobs Website for current vacancy announcements. This is an immigration programs-specific search page on the Office of Personnel Management Website from which users can view agency job announcements. 4 / 7

5 Employer-related Immigration Matters (USCIS Office of Business Liaison): 1. Call 1(800) TDD 1(800) General Expedite Procedures: A detailed explanation of the situation should be provided in a one-page support letter. The letter and supporting documentation should be submitted in duplicate. The expedite request can be submitted by mail or fax. When mailing, mark the envelope with a red dot and send the request via bonded courier or other overnight delivery service to: USCIS Avila Road, 2nd Floor, Room 2302 When faxing, send all of the required material to the Service Center at the following fax number: (949) Cases will not be expedited if they are not clearly approvable. Requests to expedite petitions or applications that are incomplete will not be granted. All supporting documents not in English must include a certified translation. See "Documents Not in English" section. Please see our USCIS Expedited Criteria guidance. There is no appeal of the denial of an expedite request. Forms: Forms are not available at the. Forms are available through the local USCIS offices, through the Government Printing Office (GPO), at GPO bookstores, or call 1 (800) to have forms mailed to you. You may also click here to download forms or make an on-line request that they be mailed to you. Freedom of Information Act (FOIA): To submit a request for information pursuant to the Freedom of Information Act or Privacy Act, mail to: U.S. Department of Homeland Security ATTN: FOIA/PA UNIT P.O. Box Laguna Niguel, CA / 7

6 Information: Call the National Customer Service Center at 1 (800) LIFE Act National Customer Service Center: Call the NCSC toll-free at 1 (800) for information and help matters concerning immigration services and benefits. Age Outs: "Age Out" cases involve the children of principal aliens or U.S. citizens. Sometimes, if these children turn 18 or 21 (depending on the type of benefit sought ) before their case is processed, they will lose the benefit they are seeking. If your case falls within this category, please indicate on your application that it is an "Age Out" case. Please note: The above statement may no longer apply to your individual case. On August 6, 2002, President Bush signed into law the Child Status Protection Act (CSPA). This law changes the "Age Out" rules in effect prior to signing of the CSPA which were previously defined under the Immigration and Nationality Act (INA). Under the new law, a child will be prevented from "aging out" due to service processing delays. Naturalization Information: In addition to the information provided on this CSC home page, please visit the Naturalization Website. Included on the site is information on who can be naturalized, what is required, how and where to apply, frequently asked questions, and A Guide to Naturalization, which provides an overview of the naturalization process. From that Website, you can access and download Naturalization Forms including Form N-400, Application for Naturalization. Other USCIS Offices Serving This Area: Application Support Centers (ASC's) (where fingerprinting can be obtained): For information, including directions, call toll free (800) List of USCIS California Field Offices Direct Mailing Addresses by Application: Important: The following addresses constitute a complete list of mailing addresses for specific activities. 1. I-90: P.O. Box 10090, Laguna Niguel, CA I-90A (SAW): P.O. Box 10190, Laguna Niguel, CA I-129 (& related I-539s): P.O. Box 10129, Laguna Niguel, CA I-130/I-129F & EOIR-29: P.O. Box 10130, Laguna Niguel, CA I-140: P.O. Box 10140, Laguna Niguel, CA I-290A and I-290B: P.O. Box 10290, Laguna Niguel, CA I-360: P.O. Box 10360, Laguna Niguel, CA I-485: P.O. Box 10485, Laguna Niguel, CA I-526: P.O. Box 10526, Laguna Niguel, CA I-539: P.O. Box 10539, Laguna Niguel, CA / 7

7 11. I-589: P.O. Box 10589, Laguna Niguel, CA I-690: P.O. Box 10690, Laguna Niguel, CA I-694: P.O. Box 10694, Laguna Niguel, CA I-695: P.O. Box 10695, Laguna Niguel, CA I-698: P.O. Box 10698, Laguna Niguel, CA I-751: P.O. Box 10751, Laguna Niguel, CA I-765: P.O. Box 10765, Laguna Niguel, CA I-817: P.O. Box 10817, Laguna Niguel, CA I-821: P.O. Box 10821, Laguna Niguel, CA I-824: Use the P.O. Box number for the type of approved application or petition for which action is being requested. 21. I-829: P.O. Box 10526, Laguna Niguel, CA N-400: P.O. Box 10400, Laguna Niguel, CA Note 1: Use the box number for the principal application if more than one application is concurrently submitted. For example, if an I-485 is submitted with an I-131, and I-765, the application should be mailed to the P.O. Box number for the I-485 application. If you are submitting Form I-485, Form I-131 and/or Form I-765 with your Form I-140, please send the entire package to the P.O. box listed for Form I-140. Note 2: The following address is used for overnight delivery (Federal Express, UPS, etc.) or bonded courier delivery: Avila Road, 2nd Floor, Room / 7