Job Description. Guildford Spectrum Leisure Complex. Job Purpose

Transcription

1 Job Description Job Title Responsible to Location Fitness Manager Centre Manager Guildford Spectrum Leisure Comple Job Purpose To ensure the provision of the Fitness facilities, operating within agreed budgets and to standards of quality and customer service agreed for Guildford Spectrum. To liaise with the Area Manager, Centre Manager, Sales Manager, Group Sales Manager and Group Customer Service Retention Manager to generate membership sales and increase membership retention in the gym within Guildford Spectrum Leisure Comple. Responsible for monitoring, measuring and reporting membership and user retention within the fitness facilities to the Area Manager Centre Manager, Sales Manager, Group Customer Service & Retention Manager, To develop and deliver initiatives in the marketing strategy, marketing plan and marketing/promotional plan objectives for the fitness facility. To act as Duty Manager for the Comple on a rota basis, as required. Key Relationships Fitness team Customer Service Team Sales Team Marketing Department Local Businesses Groups Duty Managers team Staff Teams Members and user of the gym Local Council Local Schools and Colleges Main Duties To co-ordinate and develop the use of all resources under his/her control, liaison with the Centre/Area Manager and at Spectrum, paying particular attention to staff management, individual development and safety requirements. To meet and build on profit/surplus targets for the fitness facility, in line with the Centre & group epectations. To have financial and operational accountability for all activities under his/her control. To develop profitable fitness products, programmes and pricing to reflect customer needs identified from the targeting of market segments, in liaison with the Marketing Manager.

2 To provide regular fitness revenue ependiture and staff rota forecasts for use by the centre/area Manager, for monitoring and budgeting purposes and input into the overall Centre s budget. To monitor closely the financial performance of the fitness facility (in particular membership sales/retention), identifying and taking action on problem areas, when necessary and advising the Centre/Area Managers as appropriate. To actively participate in Month End Performance Reviews with the Area/Centre Managers at Spectrum. To ensure that all resourcing plans, for both staffing and equipment, are designed to ensure optimum cost effectiveness whilst maintaining standards of quality and safety standards. To be responsible for monitoring and amending a detailed quality Operating Documents and Quality Records manual, consisting of product specifications and operational procedures in relation to the programme, resourcing, quality and safety requirements. To provide the highest standards of customer care and service by ensuring all employees adhere to the standards laid out in the Operating Documents manual. To ensure that all equipment within the facility is maintained to safe and usable standard and new equipment is purchased as necessary to ensure provision of programmes at all times. To liaise with the Marketing Section at Spectrum in monitoring customer satisfaction levels based on research information, customer comment forms and customer letters. To be responsible for taking any resultant action from such information. To maintain an awareness of trends and new developments in the fitness industry to ensure that the services offered respond to industry needs. To maintain a safe working environment for both customers and staff. dentifying areas of concern and reporting these, as appropriate to the Centre manager and Technical Facilities Manager at Spectrum. As a Manager, you are responsible, in the first instance, for the welfare of your staff whilst at work. Changes in an employee s performance, attitude, attendance etc should be raised confidentially with the employee and action, as necessary, agreed. You should be aware of the sickness records of all staff for whom you are responsible and be involved in the corporate sickness reporting procedure when staff are absent. To work with Spectrum, Corporate teams and also eternal partners such as Primary care trust and Local Strategic Partnership to provide healthy living and provide support programmes accordingly including GP and Cardiac Referral programmes. General To fully participate in two annual staff performance review processes and producing personal development/training plans for all staff. Undertake training as necessary in line with the development of the post and agreed with line manager. Occasionally, training or meetings are organized outside normal working hours. The post holder will be epected to attend whenever reasonably practicable. To achieve and demonstrate agreed standards of personal and professional development within agreed timescales.

3 To contribute positively to the effectiveness and efficiency of the teams in which he / she works. To undertake any other duties at the request of the line manager or eecutive director team which are commensurate with the role, including project work, internal job rotation and absence cover. To recruit and select staff to agreed levels ensuring compliance with corporate procedures. To carry out disciplinary action to the authorised level of oral warning, in accordance with the Corporate agreed disciplinary procedure. To ensure that all staff under his/her direction are briefed regularly on matters relating to the Centre as a whole, operations generally and facility issues as necessary. This Job Description is current as at the date shown below. n consultation with you, it is liable to variation by Management to reflect or anticipate changes in or to the job. We believe that our community vision starts with our staff and permeates through all our business, so we recognize the need to always protect the image and reputation of Freedom Leisure. t is therefore a condition of employment that all our employees uphold our beliefs by positively promoting and representing Freedom Leisure.

4 Person Specification Fitness Manager Guildford Spectrum A Qualifications Degree or equivalent business qualification Essential Desirable Evidenced by Professional related fitness qualification REP s Level 2 or 3 B Eperience Eperience of managing a varied workload. Eperience of sales Previous Managerial eperience Previous Fitness Operational eperience Health club management eperience Marketing and Sales eperience Health Promotions eperience C Knowledge, Skills, Competencies The skill to establish key relationships swiftly and appropriately. An ability to feed into and translate into action the marketing strategy and objectives in the fitness facility An ability to analyse problems, situations and information, think laterally and present creative solutions Project Management Ecellent people management skills Ecellent Commercial awareness Ecellent communicator Ecellent financial management skills

5 D Personal Attributes Well developed interpersonal skills, able to negotiate and persuade people both internally and eternally Team orientated approach, able to work across organization boundaries and demonstrate interest and be supportive of the work of colleagues Mobility to travel across sites Assertive and use of initiative Outgoing personality with a can do attitude Fleible and adaptable to work early mornings, evenings, weekends and bank holidays