Cloud Security User Guide
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1 Contents This guide includes instructions on how to: Access the Security System Access the Quarantine from desktop mail client Access the Quarantine from mobile mail client Releasing an Adding and removing an address to the Whitelist (a list of approved addresses) Adding and removing an address to the Blacklist (a list of blocked addresses) Checking Addresses NOTICE Access to the system can ONLY be granted via an report (referred to as a digest ). This uses the account to automatically authenticate with no need for the user to enter any security credentials. Requesting the Security System Report This digest will be provided at a set interval, however can be requested at any time by ing Address: digest@q4.rmx.de Subject Line: digest2 Accessing the Security System To access the Security System, you will need to open the Report The will appear in your address as above Within the you will see the breakdown of events during the specified time period The user is provided 2 options: Online Quarantine and Configuration (Access to release s and manage incoming ) Mobile Online-Quarantine (access to release s only)
2 User Configuration To access the User Configuration screen Click Online Quarantine and Configuration The Menu is displayed Releasing s in Quarantine Open Spam Quarantine Select the From* date *Please note this is in the format: mm/dd/yyyy
3 Select the To* date *Please note this is in the format: mm/dd/yyyy Click Show quarantine All s listen between the specified dates will be displayed Infected have been deemed to be harmful (for example, containing a virus) These s cannot be released Release will send the quarantined to the user s inbox Add to whitelist will include the address as safe for future communications Preview allows the user to view the content prior to releasing the
4 The preview of an allows the user to see the content prior to release Releasing s in bulk To release multiple s, select them using the tick box Click Release s The following message will be displayed Once complete the following message will be displayed
5 Managing Whitelists The Whitelist is a list of approved or trustworthy addresses that the user wishes to receive s from. Add an address to the Whitelist To add an address, click Whitelist Enter the address/addresses into the box as displayed Click Add
6 Once complete the following message will be displayed and the address will appear in the Address list Remove an address from the Whitelist Click the bin icon next to the corresponding address Once complete the following message will be displayed
7 Managing the Blacklist The Blacklist is a list of blocked or untrustworthy addresses that the user does not wish to receive s from. Add an address to the Blacklist To add an address, click Blacklist Enter the address/addresses into the box as displayed Click Add
8 Once complete the following message will be displayed and the address will appear in the Address list Remove an address from the Blacklist Click the bin icon next to the corresponding address Once complete the following message will be displayed
9 Check Addresses The system allows the user to input an address to verify whether there are any known issues with receiving from a particular address Click Check Addresses Enter the address to be verified Click Check Where the system allows the user to receive from the address, the above message will be displayed Where the system prevents the user from receiving from the address, the above message will be displayed
10 User Settings Users are encouraged not to change the settings from the default The settings should be set to default and unchanged.
11 Mobile Online-Quarantine To release s from quarantine from a mobile device Click Mobile Online-Quarantine Enter the Date *Please note this is in the format: mm/dd/yyyy Click Show quarantine Click the relevant to release * s that have been deemed to be harmful cannot be released Once complete the following message will be displayed
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