Australian Skills. Presenter s name Dr Dianne Orr Deputy Commissioner & Commissioner, Compliance 7 May 2014, Melbourne

Transcription

1 Australian Skills Presentation Quality Title Authority Subheading IBSA s VET Practitioners Conference Presenter s name Dr Dianne Orr Deputy Commissioner & Commissioner, Compliance 7 May 2014, Melbourne

2 Characteristics of a Quality System Principles of Quality Management Customer focus Leadership Involvement of people Process approach System approach to management Continual improvement Factual approach to decision making Mutually beneficial supplier relationships (ISO Technical Committee ISO/TC 176 ISO 9000 standards series) 1

3 Quality and the VET system The eight quality management principles and the Standards for NVR RTOs Customer-focussed organisation Organisations depend on their customers and therefore should understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations. SNR 16 Establishing needs of clients and delivering services to meet these needs Leadership Leaders establish unity of purpose and direction of the organisation. They should create and maintain the internal environment in which people can become fully involved in achieving the organisation s objectives. SNRs 18 and 20 Governance arrangements SNR 15.4 For trainers and assessors in organisation - develop VET knowledge and skills, industry currency & trainer assessor competence 2

4 Quality and the VET system The eight quality management principles and the standards for NVR RTOs Involvement of people People at all levels are the essence of an organisation and their full involvement enables their abilities to be used for the organisation s benefit. SNR 18.2 Decision making of senior management is informed by trainers and assessors SNR 15 Qualified and competent people - trainers and assessors Process approach A desired result is achieved more efficiently when activities and related resources are managed as a process. SNR 17.2 The NVR RTO uses a systematic and continuous improvement approach to the management of operations 3

5 Quality and the VET system The eight quality management principles and the standards for NVR RTOs System approach to management Identifying, understanding and managing interrelated processes as a system. SNR 17 Management systems are responsive to needs of clients, staff and stakeholders and the environment Continual improvement Continual improvement of the organisation s overall performance. SNR 16.2 RTO continuously improves client services by collecting, analysing and acting on relevant data. SNR 17.2 RTO uses a systematic and continuous improvement approach to the management of operations. 4

6 Quality and the VET system The eight quality management principles and the standards for NVR RTOs Factual approach to decision making Effective decisions are based on the analysis of data and information. SNR 16.2 RTO continuously improves client services by collecting, analysing and acting on relevant data Mutually beneficial supplier relationships An organisation and its suppliers are interdependent and a mutually beneficial relationship enhances the ability of both to create value. SNR 17.3 RTO monitors services provided on its behalf ensuring the partner/supplier meets the VET quality framework 15.2 and 15.3 Training Package knowledge Industry relationships effective consultation with industry 5

7 Quality systems Other purposes public value Quality assurance in VET has multiple purposes including: probity and financial accountability health and duty of care consumer protection quality improvement and system effectiveness, and the quality status of VET products, providers and systems in domestic and international markets. 6

8 For more information ASQA website asqa.gov.au Call the ASQA Info line to Subscribe to the ASQA Update 7