Enterprise Desktop Software Management Services Replacement for Novell ZENworks

Transcription

1 Replacement for Novell ZENworks Recommendation for Enterprise Desktop Software Management Services Request for Proposal #

2 BACKGROUND The purpose of recommendation for Enterprise Desktop Software Management Services Request for Proposal # is to find a desktop management system to replace Novell ZenWorks. A primary initiative for the Device Imaging and Integration team (DII) over the past 12 months has been to research available products and test those products in the district s enterprise network environment, with the ability to centralize the management of networked software for desktop and printer systems across all district sites. With the mixed desktop environment at CFISD, there is a requirement for a management system that can effectively manage all devices, including PCs, Macs, tablets, and others when new technology is released. The key elements of this system include: Inventory Management, Software distribution and version management, Patch management, Remote control, Scalability, Reporting and Logging. Currently, CFISD is using Novell ZENWorks 11.3 as the desktop management system. CFISD is currently a Microsoft Domain Network comprised of desktops currently running Windows XP, Windows 7-10; ipads; and Android OS on multiple types of hardware. The large scope and the multiple environments has made patch and security management, remote control and software distribution difficult to manage and track across the enterprise.

3 CURRENT ENVIRONMENT The team currently supports 1247 software titles. On 205 different device images, and Manually assigned and distributed to computers individually or by lab.

4 CURRENT ENVIRONMENT team manages 2912 network printers from 13 manufacturers and 135 models

5 PROJECT SCOPE his project will cover all devices in the district, and will result in the selection of a product with the following functions: Provide a universal image for software provisioning across the enterprise. Provide a specific image if needed to certain devices across the enterprise. Provide the capability to manage, deploy, and report on software patches for devices across the district s enterprise network. Provide software to specific devices across the enterprise. Provide the capability to collect software and hardware inventory on devices from a centralized location for management and reporting. Provide remote control to devices across the enterprise. Provide the ability to fine tune settings in the software, i.e., registry or within software.

6 PROJECT GOALS roject Goals: This project s near term goals will be to replace ZENWorks with another system that meets the needs of the district. Also, implement control mechanisms to provide a secure device imaging and integration infrastructure operating environment, and specifically, rectify four primary concerns: 1. Software Packaging and Deployment The DII team is in need of a software solution that will automate the process of software assignment and installation. EXAMPLE Current Issue: Project sheets, which are groups of software packages (titles) by curriculum or administrative configuration, are manually assigned and distributed to computers individually or by classroom lab. Once assigned, the user must select the software to be installed from the Zen Window. This makes delivering software to devices a manual process and difficult to manage. Project 302 (see table on the right) is an example of one software image, showing the numbers of software titles associated with one image, and there are over 200 images that DII manages.

7 PROJECT GOALS 2. Security Patch Deployment, Reporting, and Communication The DII team needs a formalized process to ensure mandatory security patches are successfully deployed across the district s campuses and device install base. The district is at risk because we have limited capabilities to deploy patches to all potentially affected devices. As a result, these devices may become infected, disrupting availability of services, and potentially impacting district-wide operations. EXAMPLE Current Issue: The district needs to upgrade all devices using Internet Explorer 8, 9, and 10 to Internet Explorer 11 however the district does not have an automated way to do this. This means that 80% of district devices using Internet Explorer need to be manually upgraded.

8 PROJECT GOALS 3. Device Identification The DII team needs the ability to identify hardware devices in an automated, timely manner, including details such as device type, operating system release level, device location, software licensing, software inventory, and owner. In addition, the District does not have a comprehensive hardware system to enable the ability to identify devices. There is a need to verify compatibility and assess vulnerability of all devices across the district, and provide remote control support from a centralized system. Current Issue: EXAMPLE The DII team needs the ability identify all devices running a specific software license and version to determine budget needs and an upgrade strategy. Once identified, there is a need to remotely upgrade the software if needed. There is a current need to upgrade Adobe software to the latest version. Currently it is a manual process to figure out which devices need to be upgraded, then once identified it is a manual process to upgrade the devices.

9 PROJECT GOALS 4. Printer Management The DII team and the Network Management Operations (NMO) team needs the ability to assign printers to devices that are used by multiple students and staff. The district does not have a automated solution to distribute printer assignments making it difficult to remotely manage the district s printer fleet. The team desires to move away from printer servers and use a managed software system to configure and deploy print services. The teams need the ability to distribute the printer administration and monitoring of printers at the campus level. Also, the teams need the ability monitor the printer usage across the district to assure toner cartridge and usage is managed, including Bring Your Own Technology (BYOT) and mobile printing. Current Issue: EXAMPLE The DII team needs an automated process to manage print-related Wide Area Network (WAN) network traffic to eliminate congestion on the network or a single point of failure that could interrupt printing if a print server goes down. The district currently uses eight print servers. With PrinterLogic, the print server will be reduced to one.

10 Initiates Proof Of Concept (POC) The team asked vendors to participate in a Proof of Concept (POC) at Anthony MS and Bang Elementary January The DII team conducted a LANDesk Proof of Concept (POC) at Anthony middle school and ran the POC through May It was 100% successful. September The DII team conducted a Microsoft System Center Configuration Manager (SCCM) POC at Bang elementary school, and is currently in use. Though successful it was more difficult to manage and more expensive.

11 Evaluation Team The Team Proof of Concept (POC) Evaluators Austen Chang, Larry Barrios, Josh Zhang, Michelle Campos, and Lillie Swearingen

12 LANDesk Proof Of Concept (POC) At Anthony Middle School Lillie Swearingen, Beau Weills, Don Landers and Geoffrey Brown Lillie Swearingen, Geoffrey Brown and Josh Zhang Monday February 23rd, 2015, DII team (Larry Barrios, Josh Zhang and Lillie Swearingen) met with Sherma Duck (principal from Anthony Middle School) and Geoffrey Brown, Anthony MS Service Technician and discussed moving the LANDesk Proof of Concept to Anthony Middle School. Sherma agreed to allow her campus to be converted from ZENWorks to LANDesk. Josh and Lillie, along with LANDesk engineer Beau Wells, worked with Geoffrey Brown to convert General User Carts to LANDesk. Lillie, Josh and Geoffrey converted 5 carts for a total of 307 laptops imaged using the new LANDesk system (LDMS).

13 Microsoft SCCM Proof Of Concept (POC) At Bang Elementary School DII team members Larry Barrios, Josh Zhang and Lillie Swearingen meet with Bang Principal Erwann Wilson and Behavior Interventionist/Computer Liaison Rodney Garcia. They met to discuss rolling out Microsoft System Center (Desktop Management System) at Bang Elementary. DII wanted to test the features of Microsoft s System Center so they could compare program features against other desktop management systems. DII is in the process of testing desktop management systems to complete an RFP (Request For Proposal). The system they choose will replace the current Novell ZENWorks system. aging and Integration ( DII) Team Posted by: Larry Barrios, Device Imaging and Integration Manager January 19, 2016

14 Evaluation Results Comparison Between Proof of Concept (POC) Systems: LANDesk and Microsoft System Center Confirmation Manager (SCCM) Posted by Lillie Swearingen, DII Technical Analyst January 19, 2016

15 LANDesk Product Research LANDesk K-12 Customer Base Adams 12 Five Star Schools Albuquerque Public Schools Jordan School District Granite School District Harlandale Independent School District Broken Arrow Public Schools Grapevine-Colleyville Ind. School District Broward County Public Schools Palm Beach County Schools Technical Operations Posted by Lillie Swearingen, DII Technical Analyst January 19, 2016

16 LANDesk Product Research LANDesk Industry-Wide Customer Base Posted by Lillie Swearingen, DII Technical Analyst January 19, 2016

17 LANDesk Product Research Gartner Group Product Analysis in June 2015 Posted by Lillie Swearingen, DII Technical Analyst January 19, 2016

18 LANDesk Software Distribution Architecture LANDESK Software Distribution Create software packages Manage software groups for specific curriculum areas Create rules for automatic software installation LANDESK Workspace Software Catalog LANDESK Software Database LANDESK Management System Users can browse through the LANDESK Workspace and download and install software Software will be automatically installed on computers based off pre-set rules Leadership and Vision Posted by Frankie Jackson, Chief Technology Officer December 18, 2015

19 LANDesk Software Distribution Architecture LANDESK Software Distribution Microsoft Office 2013 Microsoft Silverlight Kaspersky Antivirus Adobe CC Suite Adobe Flash Google Chrome Google Earth Audacity ExamView Player TI SmartView JCreator Pro MicroType LANDESK Workspace Software Catalog LANDESK Software Database LANDESK Management System Users can browse through the LANDESK Workspace and download and install software Software will be automatically installed on computers based off pre-set rules Certiport Leadership and Vision Posted by Frankie Jackson, Chief Technology Officer December 18, 2015

20 LANDesk Software Update Architecture LANDESK Software Updates Approve updates and patches from major vendors such as Microsoft, Adobe, Java, Apple Create software maintenance windows to prevent disruption of work Push critical patches and updates outside of maintenance windows LANDESK Patch Manager LANDESK Management System Computers will automatically download updates in the background and install during maintenance window Computers will check for updates and report updating errors Leadership and Vision Posted by Frankie Jackson, Chief Technology Officer December 18, 2015

21 LANDesk Software Imaging Architecture LANDESK Imaging Build base OS images: Windows 7, 8.1, 10 Manage driver packages to support multiple hardware platforms Create software payloads for various curriculum areas LANDESK Imaging Suite LANDESK Software Database Computers can be imaged remotely on command or based off schedule Newly purchased computers cam be imaged and deployed in large groups Leadership and Vision Posted by Frankie Jackson, Chief Technology Officer December 18, 2015

22 RECOMMENDATION Recommendation for Enterprise Desktop Software Management Services Request for Proposal # and Approved at the January 2016 Board Meeting Funding Source: M & O Funds, Technology Bond Funds This recommendation is made to purchase a software product that will allow the district to manage desktops, mobile devices, and printers. The District is currently using ZENWorks which is a legacy Novell product purchased in The district has migrated from a Novell network environment to a Microsoft network environment and needed a product that would work in the new environment and manage the district s growing number of devices and different types of devices. Additionally, the district was looking for a product that would help manage the district s network printer fleet. LANDesk s Printer Logic software eliminates print servers. Support staff would no longer have to deal with print-related Wide Area Network (WAN) traffic causing congestion on the network or the single point of failure that could interrupt printing if a print server goes down. Additionally, the product allows for Bring Your Own Technology (BYOT) and mobile printing. By migrating to LANDesk to manage the computer fleet, the District would save $109,900 annually beginning in year two on recurring software maintenance costs. After testing and reviewing proposals, the committee felt that the LANDesk products performed better and offered the best value and solution to the District.

23 LANDesk Training and Implementation The DII team will be on a short implementation timeline, in order to make the transition from Novel ZENWorks by July 1, Training and implementation includes formal classes, as well as onsite support from LANDesk technical representatives to ensure 100% success. Overview Intro to LANDESK Management Suite Core Server Requirements Configuration Certificates Activation Consoles Requirements Installation Layout - Groups Layout - Custom Columns Layout - Fast Find Web Console Navigation Role Based Administration Agents Configuration Deployment Inventory Inventory Scanning Architecture Software Discovery Custom Data Queries Real-time Inventory Software License Monitoring Discovering Software in the Environment Monitoring Software Working with Software Licenses Reporting Reporting Console Different Report Types Remote Control Configuration Legacy HTML 5 Software Distribution Architecture Distribution Package Delivery Targeted Multicast Scheduled Tasks Scheduling Preferred Servers Provisioning Architecture Template Toolbar Deployment Scheduling Patch and Compliance Patch and Compliance Architecture Patch and Compliance Download Content Types Security Scan Scan and Repair Settings Patch Deployment Scheduling Endpoint Security Antivirus Application Control LDMS Firewall Windows Firewall Device Management Supplemental E-Learning Videos Cloud Services Appliance (formerly Management Gateway Appliance)

24 LANDesk Statement of Work for CyFair ISD DII also asked for an implementation schedule from LANDesk. Because every implementation is different, LANDesk provided a sample SOW (Statement Of Work) which would be customized for CyFair Independent School District. The implementation would be a thirty day rollout but the end result would be that the product would be installed and running in the district. Click here for the draft of SOW.