OPPORTUNITY PROFILE. Clinical Manager- 2 positions. (Edmonton and Calgary)

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1 OPPORTUNITY PROFILE Clinical Manager- 2 positions (Edmonton and Calgary)

2 THE ORGANIZATION CBI HOME HEALTH CBI Health Group is a privately-owned leading Canadian healthcare services and management company dedicated to providing an integrated approach to health management. Their focus is on building relationships with customers and working hard to fully understand their unique needs. CBI works collaboratively to deliver precisely tailored, timely and predictable solutions at the right cost. They have the best processes, infrastructure and people, and fully support employees to ensure the most successful outcomes. CBI Home Health is a multidisciplinary team of almost clinical and support professionals that includes physiotherapists, occupational therapists, massage therapists, kinesiologists, chiropractors, occupational physicians, medical specialists, family physicians, nurses, disability management professionals, psychologists, exercise physiologists, dietitians and much more. THE OPPORTUNITY CLINICAL PROGRAM MANAGER Reporting directly to a CBI Home Health Director of Operations, the Clinical Program Manager is accountable for the management of the Clinical department. Responsibilities include planning and operational activities related to the education and supervision of regulated and non-regulated staff. The Clinical Program Manager provides effective leadership, clinical advice and timely problem solving, monitors contractual performance through analysis, tracking and trending and then implements strategies for performance improvement. Key Result Areas The Clinical Program Manager abides by CBI Home Health s vision, mission, objectives, standards, policies, procedures and protocols and where appropriate, the policies and procedures of the AHS and other customers of CBI Home Health. Specifically, the Clinical Program Manager will be responsible as follows: Ensuring the privacy of clients/caregivers/families, the health care team and fellow colleagues. Reporting any client safety concerns or evidence of client abuse or child abuse as required by law. Reporting immediately any safety concerns as per CBI Home Health s policies and procedures and the Occupational Health and Safety Act. Participating in all mandatory Health and Safety activities. Ensuring proper use of routine practices and use of personal protective equipment when required. Working safely at all times according to CBI Home Health standards. Identifying own learning needs and seeks out resources to meet those needs. Maintaining professional growth and development through ongoing education. CBI HOME HEALTH Clinical Manager 1

3 Performing other tasks/responsibilities as assigned, other than those stated. Key Roles & Responsibilities Department Planning and Procedures Participates in the identification and development of the Clinical Program goals, policies and procedures consistent with current professional and legal standards of practice; Identifies, implements and sustains best-in-class Clinical Program practices and procedures; Plans and coordinates Clinical Program professional activities to achieve department goals and priorities including financial and performance standards; Develops, implements and evaluates Home Care Program training and education activities; Provides professional expertise related to clinical treatment and departmental planning activities; Develops and evaluates the Clinical Program position profiles; Participates in RFP and accreditation activities. Communication Facilitates and maintains effective communications strategies to ensure quality client care according to service excellence guidelines; Facilitates open lines of communication both internally and externally between teams and partnerships; Provides input to the development, utilization and evaluation of the QCare Scheduling Program as it relates to the Clinical Program. Risk Management Ensures effective management of client and customer issues and concerns; Assists in the planning, evaluation and improvement of the Clinical Program s risk management strategies through managerial input to CBI Home Health Risk Management Plan; Ensures Risk Management Program implementation within the Clinical Program; Equipment Purchase/Service: Maintains appropriate equipment and PP&E inventories and materials; Equipment maintenance management. Records Information Management Develops effective records information management protocols for the Home Care Program; Ensures compliance and ongoing evaluation of Records Information Management through routine client chart audits, both off and on site. CBI HOME HEALTH Clinical Manager 2

4 Quality Management Responsible for quality improvement activities in a leadership role, including accreditation; Collects and analyzes data to identify trends within department and initiates and executes on action plans to improve quality. Including but not limited to results of chart audits, incident/event reporting and staff competency; Monitors CBI Home Health s performance indicators and initiates and executes on action plans to improve performance as required within department related to the Clinical Program to ensure compliance with AHS and other CBI Home Health contracts; Supervises/coaches/disciplines Clinical Program personnel. HR responsibilities include recruitment & hiring, orientation, training & education and staff retention. Service Delivery Operations Market knowledge participates in AHS and other community care activities utilizing information for department planning, development and evaluation Intake/Service Requests monitors and analyzes the intake process for essential services and refusals and in collaboration with the Program Manager of Home Care implements processes to improve acceptance rates Service/Care Delivery Assessment oversees all aspects of the client assessment process, as applicable Service/Care Delivery Monitoring monitors and analyzes the achievement of client care goals and outcomes Service/Care Delivery Coordination oversees all aspects of the coordination process as it relates to Clinical Program personnel and ensures adequate coverage during and after regular business hours for both direct care and supervision requirements. Service/Care Delivery Implementation ensures that services are delivered according to best practices resulting from established procedures and protocols THE PERSON The ideal candidate will possess the following qualifications and experience: Graduate from an approved nursing or equivalent degree program Current registration in good standing with the College and Association of Nurses of Alberta (CARNA) or equivalent professional body Minimum 5 years experience in community health care Minimum 5 years in health care management, supervision or leadership role Valid Alberta driver s license, reliable vehicle CBI HOME HEALTH Clinical Manager 3

5 Competencies and Personal Characteristics A Professional Dedicated to the healthcare field; personal action plan for maintaining currency; a proven record of leading edge public healthcare delivery. Demonstrates high ethical standards and an honest, respectful and consistent approach to working with people. Has a high degree of personal and professional integrity, demonstrates trustworthiness, character and confidence in the performance of duties Leadership Provides a clear vision of the organization s philosophy in order to ensure success in HR-related matters; ability to achieve desired results by encouraging and supporting the contributions of others and working effectively with others; is future oriented. A proven leader and strategic thinker. Able to communicate a vision and obtain buy-in from others. Operates in a consultative, open and communicative manner. Promotes teamwork and is collaborative and forward thinking. Communication Skills Strong verbal and written communication skills. Recognizes the need for open and honest communications throughout the organization. Able to express thoughts well and establish effective dialogue to move the organization forward. Outward Turning and Collaborative Understands the dynamics of the community and works on an agenda rooted in the community's own perception of its needs and aspirations. Understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement. Network-Oriented Values the power of networks; striving to leverage the organizations community impact, relationships and strategy. Understands the importance of growing and protecting the reputation and results of the greater network. Relationship Building Successful record as an effective relationship builder; developing, cultivating and managing multiple and complex stakeholder relationships. Credibility and poise in relating to a diverse group of individuals including senior executive, Board members, government and community executives, and other corporate executives. Interpersonal Skills Personable, empathetic, approachable and caring of residents and employees at all levels of the organization. Demonstrated skills in nurturing a professional environment. Sensitive and caring with the ability to bring diverse individuals and program initiatives together. Strong conflict management skills. CBI HOME HEALTH Clinical Manager 4

6 Management Skills A proven ability to motivate, plan, direct, control and evaluate people, teams and programs. Logical, thorough and creative issue analysis and management. A proven record in involving people in participative policy formulation and fiscal management processes. Fair and consistent. Creates an "open door policy" for all staff members. Commitment to take action when needed. Pragmatic Decision Maker Recognizes priorities; shows common sense in problem solving, analysis and decision-making. Must have the self-confidence to make difficult decisions and be capable of making informed decisions. Visionary Able to understand and interpret trends to develop long-term plans. Able to develop a vision and articulate that vision in working as a team to achieve that future state. Able to recognize and work with various perspectives on situations; demonstrated flexible approach to ideas brought forth by staff; a bright inquisitive mind. Communication & Interpersonal Skills Possesses excellent verbal and written communication skills, as well as active listening skills. A comfortable communicator shares information as is appropriate; possesses the ability to deal effectively with conflict in a diplomatic and professional manner. Possesses good facilitation skillscan work with both individuals and large groups. Financial Management Leads with a strong sense of service and efficiency in all budgeting, financing and management reporting. Negotiation Skills A diplomatic and effective negotiator who works systematically towards win-win solutions on all internal and external matters. Information Management Able to use computer technology and database management software specific to Human Resource System applications. Team-Builder and Relationship-Oriented Ensures the right people are in the right roles at the right times; fosters commitment, trust and collaboration among staff, multi-cultural leaders and stakeholders. Astute in cultivating and managing a broad array of internal and external relationships towards a common goal. CBI HOME HEALTH Clinical Manager 5

7 COMPENSATION The Clinical Manager will be paid a competitive salary. A standard benefit package is available. Specifics will be discussed in a personal interview. FOR INFORMATION PLEASE CONTACT: Anurag Shourie or Julie Barron Davies Park Edmonton #1505 Scotia Jasper Avenue Edmonton, AB T5J 3R8 Ph: (780) Fax: (780) Additional information can be found at: and CBI HOME HEALTH Clinical Manager 6

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