SAN JOAQUIN COUNTY EMS AGENCY AMBULANCE SYSTEM PLAN

Transcription

1 JQ Y GY B Y raft February 25, 2014

2 an Joaquin ounty gency 2014 mbulance ystem lan raft: February 25, 2014 an Joaquin ounty mergency edical ervices gency 2014 mbulance ystem lan (ublic omment raft) able of contents xecutive summary... 2 verview of planned system design... 2 ntroduction... 4 uthority... 4 urpose... 4 xclusive operating areas... 4 escription of current system... 5 on-transport emergency medical responders... 5 mbulance services... 5 ir ambulance services... 7 dvanced life support... 7 ispatch services... 7 egulatory process system redesign... 8 lan development... 9 lanning considerations and principles... 9 Zone design considerations... 9 ystem design verview of system design Ground ambulance services ir ambulance services dvanced life support ispatch egulatory process mplementation process and timeline Zone forms ppendices ppendix 1: evised ambulance zones ppendix 2: Zone X/Zone (anteca/athrop boundary change) ppendix 3: mbulance rdinance ppendix 4: Board of upervisors approval ppendix 5: esponse to public comment able of tables able 1: mergency ambulance providers:... 6 able 2: esponse volume and compliance rates, by zone:... 6 able 3: ir ambulance providers

3 an Joaquin ounty gency 2014 mbulance ystem lan raft: February 25, 2014 xecutive summary he purpose of the an Joaquin ounty mergency edical ervices () mbulance ystem lan is to ensure the provision of effective and efficient emergency medical care in accordance with the declared policy of the tate of alifornia. he an Joaquin mbulance ystem lan outlines the structure and operations for ambulance transport and prehospital care services in an Joaquin ounty. he mbulance ystem lan will: etermine the number of and boundaries for ambulance zones; stablish a process for creating an exclusive operating area () and awarding ambulance permits to a limited number of ambulance providers to serve specific ambulance zones in an Joaquin ounty; efine the role of basic life support (B) and advanced life support () nontransport providers; dentify the process for designation of dispatch center(s); dentify the process for oversight and enforcement of standards for providers. verview of planned system design Ground emergency ambulance services: he system will reduce the number of emergency ambulance permit zones (ambulance zones) for ground ambulance providers from six to four. he ambulance zones currently subject to a competitive bid process are Zone (greater odi), Zone B (greater tockton), and Zone (greater racy). hese zones will be collapsed into one zone designated as Zone X and divided into subzones X-1 through X-11 for monitoring performance. Based on the performance of the current configuration and in order to maximize the economies of scale and system efficiencies, the gency will use a competitive process to select one provider to serve Zone X. he gency will maintain the current configuration of Zone (greater anteca), Zone (greater ipon), and Zone F (greater scalon) as non-competitively awarded s. inor zone border adjustments are being made to improve service and/or clarify boundaries. he gency will develop and issue a single request for proposals (F) for ambulance zone X. he F will specify the gency s desired performance standards for the emergency ambulance, inter-facility transfers, and dispatch services and the mechanisms used to ensure compliance with these standards. he use of a performance-based contract allows the selected provider to determine how to meet the gency s performance standards, and subjects the provider to penalties for its failure to meet performance standards. he F and resulting agreement will include provisions for: he scope of services to be performed and standards of performance. enalties to be assessed for failure to comply with specific performance standards (e.g., response times). ncentives to be earned for exceeded performance standards (e.g., penalty reductions, contract extensions). 2

4 an Joaquin ounty gency 2014 mbulance ystem lan raft: February 25, 2014 erformance bonds and mechanisms for the take-over of vehicles and equipment by the gency to ensure the continuation of ambulance service during a major breach of contract. lame duck requirement to ensure the smooth transition in the event that another provider is selected in any future competitive procurement. ispatch: he ambulance contractor will be required to provide dispatch services matching those currently provided through the existing competitively awarded agreement and meeting gency standards. n addition to maintaining the accountability for meeting the standards, this allows the provider to implement its system status management plans (i.e., moving ambulances within the area and variable staffing patterns). he provider will be required to report to the gency key information that will be used to measure and evaluate the provider s performance, and to determine compliance with gency standards. ystem valuation: he an Joaquin ounty gency is responsible for the development of standards for the system including mbulance ystem and dispatch services, for implementing the system, evaluating performance and enforcing standards. his requires active gency oversight, including but not limited to the: udit and inspection of operational, financial, and patient care records and performance data; onitoring service delivery for compliance with defined standards; and roviding technical guidance, as appropriate. ransport and non-transport prehospital care providers will be required to furnish the gency with prehospital care, operational, financial, and other reports. he gency will utilize this data to monitor system performance and to identify situations where the providers may fail to meet their contractual requirements. 3

5 an Joaquin ounty gency 2014 mbulance ystem lan raft: February 25, 2014 ntroduction uthority he an Joaquin ounty mbulance ystem lan was developed by direction of the an Joaquin ounty Board of upervisors and in compliance with ealth and afety ode, ivision 2.5, ections , , , and , et seq. urpose his plan outlines the structure and operations for prehospital care services within the an Joaquin ounty system. pecifically, the plan will: etermine the number of and boundaries for ambulance zones; stablish a process for creating an and awarding ambulance permits to a limited number of ambulance providers to serve specific ambulance zones in an Joaquin ounty; efine the role of B and non-transport providers; dentify the process for designation of dispatch center(s); dentify the process for oversight and enforcement of standards for specified providers. he plan establishes a timeframe for implementation of system changes. xclusive perating reas he tate of alifornia enacted ealth and afety ode sections , , and to authorize local agencies to create s awarding exclusive franchises for ambulance service, services, and limited services. he egislature enacted these sections of ealth and afety ode to prescribe and exercise the degree of state direction and supervision over emergency medical services as will provide for state action immunity under federal antitrust laws. ealth and afety ode section authorizes a local agency to create an using a competitive process and in limited circumstances a non-competitive process. he local agency must first submit a plan for creating the and awarding ambulance permits to the alifornia uthority. pproval of the mbulance ystem lan serves as the required tate oversight to achieve state action immunity from federal anti-trust laws. he primary advantages of creating an and selecting an exclusive provider for all or part of the county is that an curtails the chaos associated with retail street level competition and instead promotes planned public accountability furthering the stated policy of the tate of alifornia to ensure effective and efficient emergency medical care. he use of a competitive F process allows the an Joaquin ounty gency to establish the scope and level of service to be provided and set specific performance criteria otential providers are required to submit proposals meeting the standards established by the gency that describe how they would meet the requirements of the F. he F also establishes the rates to be charged by the provider. 4

6 an Joaquin ounty gency 2014 mbulance ystem lan raft: February 25, 2014 he successful bidder, once selected, is accountable to the gency to provide service in compliance with a contract approved by the Board of upervisors. he contract will specify penalties for violation of standards and include a performance bond for default or major breach of contract. escription of current system on-transport emergency medical responders (s) an Joaquin ounty is served by 18 fire departments. f these, three departments provide non-transport and 15 provide B non-transport. nly one fire department, the ipon onsolidated Fire istrict, provides both transport and nontransport services. he an Joaquin ounty heriff s epartment boat patrol provides B service and water rescue on the elta waterways. s are dispatched to medical emergencies along with the emergency ambulance service according to gency policy approved by the edical irector. mbulance ervices From the late 1970s through 2005, an Joaquin ounty was divided into eight ambulance zones. f these zones, five were non-exclusive open market zones and three were non-competitively awarded exclusive operating areas. uring this time, a total of nine ground ambulance services operated in an Joaquin ounty. n arch 15, 2004, there were 30 permitted stations and 67 permitted vehicles. an Joaquin ounty revised its mbulance ystem lan in 2004, creating six exclusive ambulance zones maintaining the three non-competitively awarded s and establishing three new s to be competitively awarded. Following a F process in 2005, the three competitively awarded s (zones, B, and ) were awarded to merican edical esponse-west (), which established a single operations process for the three zones. mbulance zones,, and F remained noncompetitively awarded s continuing the use of the existing ambulance providers anteca istrict mbulance, ipon onsolidated Fire rotection istrict, and scalon ommunity mbulance. he performance-based mergency mbulance greement between the ounty and to provide emergency ambulance to zones, B, and ends on pril 30, s exclusive operating areas, only the ambulance provider awarded the may initiate emergency ambulance services in these zones. ll ambulance zones are listed in able 1 and shown in ppendix 1. 5

7 an Joaquin ounty gency 2014 mbulance ystem lan raft: February 25, 2014 able 1: mergency ambulance providers: ommunity urrent provider Zone odi merican edical esponse Zone B tockton merican edical esponse Zone racy merican edical esponse Zone anteca/athrop anteca istrict mbulance Zone ipon ipon onsolidated Fire epartment Zone F scalon scalon ommunity mbulance he total number of emergency ambulance requests (including all ode 2 and ode 3 responses) for all exclusive operating areas combined in 2012 was 64,091. he number of ode 3 emergency ambulance requests for all exclusive operating areas combined in 2012 was 48,902. able 2 below lists the total call volume for each exclusive operating area or sub area along with the overall response time compliance for ode 3 responses. able 2: esponse volume and compliance rates, by zone: Zones ode 3 esponses ode 3 esponse ime ompliance ode 2 esponses Zone -1 (X-1) 4, % 1,868 Zone -2 (X-2) 1, % 308 Zone -3 (X-3) % 135 Zone B-1 (X-4) 13, % 5,045 Zone B-2 (X-5) 14, % 4,605 Zone B-3 (X-6) % 19 Zone B-4 (X-7) 1, % 379 Zone B-5 (X-8) 1, % 326 Zone -1 (X-9) 3, % 1,270 Zone -2 (X-10) % 72 Zone -3 (X-11) % 86 Zone %* 1613 Zone %* 0 Zone F %* 185 otal 48, % 15,911 * ompliance shown without exemptions identified : he existing zones, B, and will be collapsed into the new Zone X. 6

8 an Joaquin ounty gency 2014 mbulance ystem lan raft: February 25, 2014 ir mbulance ervices: an Joaquin ounty has four permitted and authorized air ambulances services. is the only air ambulance service based within an Joaquin ounty and is located at the tockton etropolitan irport. ir ambulances are required by tate regulations to operate at not less than the level. ir ambulance services currently serving an Joaquin ounty are shown in able 3. able 3: ir ambulance providers rovider elicopter location odesto ir ethods odesto tockton and oncord oncord he emergency ambulance service agreements with the ground ambulance providers include a provision allowing the use of the air ambulances to transport patients from the scene of medical emergencies. n air ambulance may be requested by on-scene personnel with all such requests being forwarded to the gency s designated dispatch center. his policy of single point ordering for aircraft eliminates duplicate requests, improves coordination between multiple responding providers, and reduces the risk associated with multi-aircraft responding to the same scene. dvanced life support service is available universally throughout the county by the authorized emergency ambulance service providers. his standard achieves the intent of the tate of alifornia to maintain and promote the development paramedic programs throughout the state. dditional services are provided through agreements with the tockton Fire epartment, the racy Fire epartment (outh ounty Fire uthority), and the four authorized air ambulance providers serving an Joaquin ounty. dispatch services an Joaquin ounty has seven primary public safety answering points () and one secondary designated to receive all medical and ambulance requests. olicies o and 3001 require all primary s to transfer medical callers to the ounty s designated dispatch center without delay. he ounty s current designated dispatch center is s ifecom dispatch center (now d.b.a Valley egional mergency ommunications enter or V), which was selected as part of a competitive process for exclusive emergency ambulance service. ifecom interrogates callers using the ational cademies of mergency ispatch () emergency medical dispatch () protocols as approved by the gency s medical director. ifecom provides all emergency ground ambulance dispatch in an Joaquin ounty and ifecom serves as the designated single point of contact for the ordering of all air ambulance resources in the prehospital setting. ifecom also provides emergency 7

9 an Joaquin ounty gency 2014 mbulance ystem lan raft: February 25, 2014 dispatch services for the Joint adio sers Group (JG), which is comprised of a majority of fire agencies in an Joaquin ounty with the notable exception of the cities of odi, anteca, and tockton. ifecom maintains a direct computer aided dispatch -to- link with the tockton Fire epartment s dispatch center to ensure the efficiency and accuracy of call information between the two dispatch centers. egulatory process ermitting: he an Joaquin ounty mbulance rdinance, (ivision 7, , et seq.), requires a permit for an ambulance provider to operate within the county. he applicant must comply with the standards set forth in the rdinance, which includes an application with detailed information about the ambulance provider s equipment, staffing, and ability to provide services. n inspection of the unit and ambulance station is made to ensure that it complies with all provisions within the rdinance and that the ambulance station meets health and safety requirements and zoning laws. versight: he gency s nalyst is responsible for overseeing the day-today enforcement of the ambulance ordinance and related ambulance permits and agreements. he edical irector and rehospital are oordinator provide medical and operational oversight of the services provided system redesign n 2004, a major system mbulance ystem redesign was undertaken to eliminate street level retail ambulance competition throughout the ounty. lthough implementation was controversial at the time, the redesigned an Joaquin ounty ambulance system is generally viewed today as a success. he system has settled into a successful form and functions as it was designed. mong the indicators of this success are: he single provider of ambulance service in zones, B, and operates more efficiently, resulting in better overall ambulance response times. single combined dispatch center gathers information quickly and accurately from reporting parties, provides immediate medical advice to callers, seamless coordination between emergency ambulance providers, increased coordination with partnering fire departments, and eliminates delays. he ever present conflict among and between fire departments and ambulance providers has been greatly reduced. gency oversight has improved. 8

10 an Joaquin ounty gency 2014 mbulance ystem lan raft: February 25, 2014 lan development process his plan largely continues the existing ambulance system design, unlike the 2005 plan which completely overhauled the then existing system. With the ambulance providers contractually required reporting requirements and the gency s direct access to performance data, system problems and opportunities for improvement are identified and implemented on an ongoing basis. evelopment of this plan followed the an Joaquin gency s standard practice for policy adoption. nder this, draft policies are posted on the gency website for a minimum of 30 days to solicit public comment. he gency will notify system participants of the public comment period. he an Joaquin ounty gency will summarize and respond to the comments received during the 30 day public comment period. he comments and the gency s response to those comments will be made available on the gency s website. he an Joaquin ounty gency will revise the draft mbulance ystem lan following the public comment period and then submit the updated draft mbulance ystem lan to the an Joaquin ounty Board of upervisors for their consideration. he resolution showing approval of the plan by the Board of upervisors will be included as ppendix 4. lanning considerations and principles he an Joaquin ounty gency continued to work under the guidelines adopted by the mbulance teering ommittee. hese guidelines called for the revised system to be effective, efficient, and equitable, with the gency holding the ambulance provider accountable for its performance through the competitive process, the resulting contract, and the oversight process. Zone design evaluation criteria n the 2005 plan, potential zones were evaluated based on conomic viability. ttractiveness to bidders. perating efficiency. vailability of backup in case of breach. ntegration of dispatch services. ccountability to the public. mpact on existing local providers. mpact on the oversight process. everal possible zone configurations were evaluated in 2004 before adoption of a system design that merged the five non-exclusive zones into three zones that would be awarded by the F. n 2005, a single provider was selected to serve all three of the 9

11 an Joaquin ounty gency 2014 mbulance ystem lan raft: February 25, 2014 newly designed and competitively awarded zones. Based on the success of this experience the gency is collapsing zones, B, and into one zone Zone X. ystem design verview of system design he system design proposed under this plan would make only minor adjustments to the system design adopted in the 2005 plan. Ground ambulance services Zones: he an Joaquin ounty system will modify its current six zones for ground ambulance providers by collapsing Zones, B, and into a single zone (Zone X) that is divided into eleven subzones. his reflects the current operation of these three zones by a single provider and the intent of the ounty to competitively seek a single provider for Zone X through an F. he ounty will continue the use of existing providers in zones,, and F, through non-competitively awarded exclusive operating area agreements. minor boundary change will move some territory from Zone X-11 to Zone (anteca/athrop) (ppendix 2). his area is undeveloped and received no requests for ambulance services during he ounty has approved plans to allow development to begin in January 2014 and, over a ten year project, the potential to add 11,000 homes with a town center, and 4000,000 square feet of office and lab space. ue to bridge access and other factors, this area will be better served by the Zone ambulance provider because the planned population center will be located contiguously with the population center of the ity of athrop. f the Zone X provider remained responsible for service, the area would be a population island making it more difficult to maintain consistent ambulance availability as part of a larger system status plan. n addition, the two fastest access points to the development will be from athrop and nterstate 5. he remainder of Zone and the existing Zones and F (ipon and scalon) will remain as currently configured although minor future border changes will be considered as appropriate. ny such modifications will be part of the system s ongoing quality improvement process and will be based on factors such as population density chances and changes in the road system. he existing grandfathered providers in these zones will continue to operate exclusively within these zones. he competitive process for Zone X will use a F. n the F, the gency will specify the desired performance standards for the ambulance service and the mechanisms used to ensure compliance with these standards. 10

12 an Joaquin ounty gency 2014 mbulance ystem lan raft: February 25, 2014 cope of services for Zone X: he selected provider will receive exclusive market rights for all emergency ambulance service and all ambulance service, including: all 9-1-1/ requests for ambulance service; 7-igit requests for emergency ambulance service made directly to an ambulance service without going through an authorized 9-1-1/; ambulance transport to an emergency department from the scene of an emergency, including transports to an emergency department originating from a skilled nursing facility, physician s office, medical clinic, residential care facility, or other medical facility; inter-facility ambulance transports from a general acute care hospital in Zone X to any other general acute care hospital; critical care transport () ambulance transports, which shall conform to the definition of pecialty are ransport as defined in 42 F , from a general acute care hospital in Zone X to any other general acute care hospital, (excluding hospital based neonatal transport services and physician staffed ambulance transports). ccountability: While the F will allow the provider to be creative in how it meets the standards, it will be held accountable to the gency for its performance through the competitive process, the resulting contract, and the oversight process. he F will include pre-established standards for the ambulance service, economic incentives for the provider to comply with these standards, and a comprehensive system of contract monitoring. erformance standards: he an Joaquin gency is charged with developing the standards for the ambulance system, for implementing the system, and for monitoring and enforcing the contract. he standards will include: linical quality (staffing level, specific training requirements, and internal quality management program); esponse times for emergency ambulances; aximum unit-hour utilization ratios for the sub-zone compliance areas, and each ambulance; eployment/system status management plan; tandards for ambulances and equipment; Fleet maintenance program; Field supervision; and atient charges. performance-based contract is based on the premise that the selected provider is in the best position to determine how the standards are met, subject to penalty for failure to meet them. herefore: enalties will be used for failure to comply with specific performance standards (e.g., response times). ncentives (e.g., penalty reductions, contract extensions) will be used to provide incentives to exceed performance standards. 11

13 an Joaquin ounty gency 2014 mbulance ystem lan raft: February 25, 2014 erformance bonds and mechanisms for take-over of vehicles and equipment will be put in place ensuring that ambulance service will continue in case of a major breach of contract. lame duck requirement will be used to ensure smooth transition in the event that another provider is selected in any future competitive procurement. enalties: he F and the contract will specify penalties for non-compliance with standards. hese will be approved by the Board of upervisors as part of the F development and contract approval processes. enalties will be assessed will include but not be limited to: xceeding allowable response time per call (by minute); xceeding allowable response time percentile by month. hese will be measured within sub-zone compliance areas; Failure to provide required information; Failure to meet dispatch performance; and ther minor breaches. dditional services: Finally, the F will provide for additional services to be provided by the contractor. hese may be mandated or may be offered for additional points in the scoring of proposals. Because the required performance standards and any additional requirements will increase costs, the gency will need to ensure that added requirements are worth these extra costs and that the total system cost is not excessive. ir ambulance services he gency will recommend changes to the ounty s mbulance rdinance to allow for the creation and implementation of exclusive operating areas for air ambulances. ir ambulances are generally viewed as a regional resource. n order to promote efficiency and improve performance the an Joaquin ounty gency will explore the desirability of creating one or more s for air ambulance service in cooperation with neighboring local agencies. dvanced life support ll emergency ground ambulance services are required to provide service. ispatch he F will require that the winning bidder provide dispatch services and meet minimum requirements to be the designated ispatch enter for all of an Joaquin ounty as set forth in an Joaquin ounty gency olicy o mergency mbulance ervice rovider ispatch equirements and the requirements specified in the F. s the provider of the designated ispatch enter, the winning bidder will be required to provide and ambulance dispatch services for all emergency ambulance services within the competitively awarded. n addition, the F will be configured 12

14 an Joaquin ounty gency 2014 mbulance ystem lan raft: February 25, 2014 to require the winning bidder to have the expertise, capacity, and flexibility, to provide and fire dispatch services for all an Joaquin ounty ambulance providers and fire agencies currently served by ifecom. he winning bidder will be encouraged to propose a cost structure that will incentivize all ambulance providers and fire agencies in an Joaquin ounty to utilize the wining bidder s dispatch center services. egulatory process he an Joaquin ounty gency is responsible for the development of standards for the ambulance system, for implementing the system, for monitoring performance standards and enforcement. his requires active gency oversight, including: udit and inspection of operational, financial, and patient care records; onitoring service delivery for compliance with defined standards; and roviding technical guidance, as appropriate. roviders are required to furnish the gency with prehospital care, operational, financial, and unusual occurrence reports. he gency utilizes this data to monitor system performance and to identify situations where the provider may fail to meet its contractual requirements. mplementation process and timeline While the final schedule will depend on approval of this plan by the alifornia mergency edical ervices uthority, the anticipated timeline is: equest for proposals process ssue F for emergency ambulance service hursday - ay 1, 2014 etters of intent to submit a proposal and proposal fee Friday - ay 16, 2014 (by 12:00 noon) eadline for receipt of all questions regarding the F Friday ay 22, 2014 (by 12:00 noon) Bidders onference, amendments to F released (if any) Wednesday June 11, 2014 roposals and bidder bonds due onday July 7, 2014 (by 12:00 noon) roposal eview ommittee presentations onday July 28, 2014 ublic announcement of ealth are ervices gency Friday ug 1, 2014 irector s recommendation ecommendation protests Friday ug 8, 2014 (by Final recommendation of award to Board of upervisors by ealth are ervices gency irector and eclaration of ntent to ontract by Board of upervisors (erformance security due) 12:00 noon) ctober 7,

15 an Joaquin ounty gency 2014 mbulance ystem lan raft: February 25, 2014 ontract negotiations resentation of final negotiated contract(s) to Board of upervisors and approval of contract(s) by Board of upervisors (48 days) Board of upervisors approval of contract... ecember 2, 2014 ystem implementation mplementation of service by the ontractor(s) ay 1, 2016 at 08:00 14

16 an Joaquin ounty gency 2014 mbulance ystem lan raft: February 25, 2014 Zone forms B Z Y F n order to evaluate the nature of each area or subarea, the following information should be compiled for each zone individually. lease include a separate form for each exclusive and/or nonexclusive ambulance zone. ocal gency or ounty ame: an Joaquin ounty gency rea or subarea (Zone) ame or itle: Zone X (formerly Zones, B, and ) ame f urrent rovider(): nclude ompany ame() nd ength f peration (ninterrupted) n pecified rea r ubarea. merican edical esponse (11 Years) rea or subarea (Zone) Geographic escription: Greater odi, tockton, and racy areas tatement of xclusivity, xclusive or non-xclusive ( ): nclude intent of local agency and Board action. xclusive ype of xclusivity, mergency mbulance,, or ( ): nclude type of exclusivity (mergency mbulance,,, or combination) and operational definition of exclusivity (i.e., 911 calls only, all emergencies, all calls requiring emergency ambulance service, etc.). ype: mergency mbulance ervices evel: all 9-1-1/ requests for emergency ambulance service; all 7-igit requests for emergency ambulance service; / mbulance ervices; ethod to achieve xclusivity, if applicable ( ): f grandfathered, pertinent facts concerning changes in scope and manner of service. escription of current provider including brief statement of uninterrupted service with no changes to scope and manner of service to zone. nclude chronology of all services entering or leaving zone, name or ownership changes, service level changes, zone area modifications, or other changes to arrangements for service. f competitively-determined, method of competition, intervals, and selection process. ttach copy/draft of last competitive process used to select provider or providers. ompetitive bid. n open request for proposals will be issued following uthority approval of an Joaquin ounty mbulance ystem lan. nitial contract is expected to be for five years with potential five year extension prior to another open bid. 15

17 an Joaquin ounty gency 2014 mbulance ystem lan raft: February 25, 2014 B Z Y F n order to evaluate the nature of each area or subarea, the following information should be compiled for each zone individually. lease include a separate form for each exclusive and/or nonexclusive ambulance zone. ocal gency or ounty ame: an Joaquin ounty gency rea or subarea (Zone) ame or itle: Zone ame f urrent rovider(): nclude ompany ame() nd ength f peration (ninterrupted) n pecified rea r ubarea. anteca istrict mbulance ervices (53 years) rea or subarea (Zone) Geographic escription: Greater anteca and athrop areas tatement of xclusivity, xclusive or non-xclusive ( ): nclude intent of local agency and Board action. xclusive ype of xclusivity, mergency mbulance,, or ( ): nclude type of exclusivity (mergency mbulance,,, or combination) and operational definition of exclusivity (i.e., 911 calls only, all emergencies, all calls requiring emergency ambulance service, etc.). ype: mergency mbulance ervices evel: all 9-1-1/ requests for ambulance service; all 7-igit requests for emergency ambulance services; ethod to achieve xclusivity, if applicable ( ): f grandfathered, pertinent facts concerning changes in scope and manner of service. escription of current provider including brief statement of uninterrupted service with no changes to scope and manner of service to zone. nclude chronology of all services entering or leaving zone, name or ownership changes, service level changes, zone area modifications, or other changes to arrangements for service. f competitively-determined, method of competition, intervals, and selection process. ttach copy/draft of last competitive process used to select provider or providers. Grandfathered. anteca istrict mbulance ervice () originally began providing ambulance services in ovember his service has continued, without interruption or competition and since then, no changes to the scope and manner of service have occurred. lso, provides advanced life support service in a setting and no significant changes to its zone have occurred. is an ambulance district operated by an independent board of directors. 16

18 an Joaquin ounty gency 2014 mbulance ystem lan raft: February 25, 2014 B Z Y F n order to evaluate the nature of each area or subarea, the following information should be compiled for each zone individually. lease include a separate form for each exclusive and/or nonexclusive ambulance zone. ocal gency or ounty ame: an Joaquin ounty gency rea or subarea (Zone) ame or itle: Zone ame f urrent rovider(): nclude ompany ame() nd ength f peration (ninterrupted) n pecified rea r ubarea. ipon Fire rotection istrict (30 years) rea or subarea (Zone) Geographic escription: Greater ipon area tatement of xclusivity, xclusive or non-xclusive ( ): nclude intent of local agency and Board action. xclusive ype of xclusivity, mergency mbulance,, or ( ): nclude type of exclusivity (mergency mbulance,,, or combination) and operational definition of exclusivity (i.e., 911 calls only, all emergencies, all calls requiring emergency ambulance service, etc.). ype: mergency mbulance ervices evel: all 9-1-1/ requests for ambulance service; all 7-igit requests for emergency ambulance service; ethod to achieve xclusivity, if applicable ( ): f grandfathered, pertinent facts concerning changes in scope and manner of service. escription of current provider including brief statement of uninterrupted service with no changes to scope and manner of service to zone. nclude chronology of all services entering or leaving zone, name or ownership changes, service level changes, zone area modifications, or other changes to arrangements for service. f competitively-determined, method of competition, intervals, and selection process. ttach copy/draft of last competitive process used to select provider or providers. Grandfathered. ipon Fire rotection istrict originally began providing ambulance services in February his service has continued, without interruption or competition since then and no changes to the scope and manner of the service have occurred. lso, ipon Fire rotection istrict provides advanced life support service in a setting and no changes to its zone have occurred. ipon Fire rotection istrict is fire protection district operated by an independent board of directors which is responsible for the ambulance service. 17

19 an Joaquin ounty gency 2014 mbulance ystem lan raft: February 25, 2014 B Z Y F n order to evaluate the nature of each area or subarea, the following information should be compiled for each zone individually. lease include a separate form for each exclusive and/or nonexclusive ambulance zone. ocal gency or ounty ame: an Joaquin ounty gency rea or subarea (Zone) ame or itle: Zone F ame f urrent rovider(): nclude ompany ame() nd ength f peration (ninterrupted) n pecified rea r ubarea. scalon ommunity mbulance (43 years) rea or subarea (Zone) Geographic escription: Greater scalon area tatement of xclusivity, xclusive or non-xclusive ( ): nclude intent of local agency and Board action. xclusive ype of xclusivity, mergency mbulance,, or ( ): nclude type of exclusivity (mergency mbulance,,, or combination) and operational definition of exclusivity (i.e., 911 calls only, all emergencies, all calls requiring emergency ambulance service, etc.). ype: mergency mbulance ervices evel: all 9-1-1/ requests for ambulance service; all 7-igit requests for emergency ambulance service ethod to achieve xclusivity, if applicable ( ): f grandfathered, pertinent facts concerning changes in scope and manner of service. escription of current provider including brief statement of uninterrupted service with no changes to scope and manner of service to zone. nclude chronology of all services entering or leaving zone, name or ownership changes, service level changes, zone area modifications, or other changes to arrangements for service. f competitively-determined, method of competition, intervals, and selection process. ttach copy/draft of last competitive process used to select provider or providers. Grandfathered. scalon ommunity mbulance originally began providing ambulance services in pril his service has continued, without interruption or competition since then and no changes to the scope and manner of the service have occurred. lso, scalon ommunity mbulance provides advanced life support service in a setting and no changes to its zone have occurred. scalon ommunity mbulance is an ambulance district operated by an independent board of directors. 18

20 an Joaquin ounty gency 2014 mbulance ystem lan raft: February 25, 2014 ppendices ppendix 1: evised ambulance zones ppendix 2: Zone X/Zone (anteca/athrop boundary change) ppendix 3: mbulance rdinance ppendix 4: Board of upervisors approval ppendix 5: esponse to public comment 19

21 121 30'0"W '30"W '0"W 121 7'30"W 121 0'0"W Y ast to Jackson Y Y 38 7'30" W G G - B W V Y 38 0'0" F W B B F 37 52'30" - B V Y Y V F B W Y V Y scalon Y W Ò F ast to akdale V Y G G J B & F B J G V V G F V B V Y W V F ipon outh to odesto Y G B 37 45'0" W G V V Y V Z W G G B - B FF J F V & B J à B Y W Y Y ims tation Ò Y Z B B X B G Y F B W W V BY W V WY J Q J V Five orners G F FF F F G B Y B G V V X-11 V Y G W G Z G W V F W Y V W G W G W W W F V F Y B V ö "! $ ^ Q B W Þ V Þ G hrisman ast to odesto W Y V W G W & % ( n F Y an Joaquin ity ew Jerusalem F W outh to anta ella Y 37 37'30" Vernalis B W & G V arbona X-10 W V Ò B B FF W. J Y Q ast to ngels amp J V J B WW BZ, W W V J anteca W W Y Y toneridge J Y. à V B Y ollegeville B Y FG, F. F B Y X-9 F F J Y urner V B. Y F racy W & % ( f F X F G Y & B G G Banta G V F ammersville Y F W Y G V F Y & % ( f F Farmington B W G Y W G G ossdale V G X-8 J V Y eters G athrop Y J V V W J Y Y G G B Y F Y G J Q J F G W "! $ ^ B G Y J Y GV W F V W V J Q B W W V F Y F G W F X W Y BB B W F G F W B V W G B V V Y W V BY Z Z B F G F W B B B F J W W Y B G FF B Y B G V Y F F î V G Y Y V G G B G BG Y B W FY W G V GFV W W G F W Y G Y W B G W 38 0'0" Z F V F W W B Y Y Y B Y B J Q V W B & % ( n B G G F F B G G G W Y W FB French amp G G V Y Z J W W W V G Q W G G G Y V V F B B West to Bay rea F F V Y F & G Y B B ountain ouse à B V V V oble cres West to iscovery Bay and ntioch F Y W V V V Y î G 37 45'0" X-5 G F W 37 37'30" B G Z V X-7 G G B&F & VG Y ast to an ndreas olt J WB G Y F W "! $ ^ WW B G J B G B& F V Y F W W J Y Y & V F W B B V V V V J W Y B tockton W V V Y Glenwood W Y Z Y V B W Q BZ V W B W J B W G V W F B G F inden G B W Y WG W G F G 37 52'30" Y B Waterloo G G Y Y X-4 G orada V X W B FV G Y G V X-6 G Q B X-3 F G V G G Y Q V à G B X Y Z J V B V B B G F Y Y X G B Y F G G W V G "! $ ^ V G V B B F G G V W G V V V W V G G B G Victor V V enderson Y Village V Y V W Y G Û Y G G F Y V B Y Y Y G Û X '30" G B B Y V ast to an ndreas Û erminous Û G F Y V odi G V ockeford JB West to Fairfield B V V Y V W X F B G Woodbridge V G V V B og own lements Û W BG W B G B Y B B V W B G W Y oopers orner V J campo V W B G G B F V F X-2 G G BY G Y J à W G Y B G J Y V W Y Y G G BV W V Y J ollierville Z V B Y B G Y "! $ ^ B V W F B W B Y B Y F B Y G V Y B Y Y V hornton Y G orth to acramento Y 38 15'0" FF W V Y V B B 38 15'0" G orth to acramento F G G outh to os ngeles egend: F ounty imit ity imit G G iles treet Water W mbulance Zone 1:108,000 1 inch = 9,000 feet G 37 30'0" 37 30'0" mbulance ompliance Zones an Joaquin ounty Geographic nformation ystems 1810 ast azelton venue, tockton, he information on this map is based on the most current information available to an Joaquin ounty Geographic nformation ystems. he ounty of an Joaquin does not warrant its accuracy or suitability for any particular purpose. he information on this map is not intended to replace engineering, financial or primary records research. rinted: 01/04/2008 B (rev 01/09/ rmt) '0"W '30"W '0"W 121 7'30"W 121 0'0"W

22 tockton oble cres!"^$ à olt ollegeville French amp!"^$ urner à Five orners X Z athrop anteca ossdale Ò racy %&f( Banta toneridge Z à ipon arbona ew Jerusalem an Joaquin ity %&n( hrisman Þ!"^$ ö Þ Vernalis egend mbulance Zone roposed ddition to Zone ompliance reas iles roposed xclusive peration rea xpansion for Zone an Joaquin ounty Geographic nformation ystems 1810 ast azelton venue, tockton he information on this map is based on the most current information available to an Joaquin ounty Geographic nformation ystems. he ounty of an Joaquin does not warrant its accuracy or suitability for any particular purpose. he information on this map is not intended to replace engineering, financial or primary records research. G - 10/15/2013

23 BF B F V F Y F JQ F F * * * * * * * * G,, 4, V 7 B F F JQ Y he Board of upervisors of the ounty of an Joaquin, tate of alifornia, ordains as follows: 4 B FY V 7. B 1 G V ections: itle urpose xemptions uthority within ncorporated ities egulations his division shall be known as the "mbulance rdinance of an Joaquin ounty." he purposes of this division are to: (1) nact formal policies and regulations for licensing and regulating the operation of ambulances; (2) rotect the public by assuring that ambulances operate safely; (3) llow for adequate, appropriate, and efficient emergency ambulance service and non-emergency ambulance services in all areas of the ounty; and (4) llow for the orderly and lawful operation of a local emergency medical services system pursuant to the provisions of ealth and afety ode ection 1797 et seq. 1

24 X (1) his division shall not apply to vehicles operated as ambulances and to persons engaged in the ambulance service where ambulance services are rendered at the request of any ounty communications center or at the request of any law enforcement or fire protection agency during any "state of war emergency," "state of emergency," or "local emergency" as defined in Government ode ection 8558 or during any period (not over thirty (30) days, but renewable every thirty (30) days) when the county officials have determined that adequate emergency ambulance service will not be available from existing permittees; (2) his division shall not prevent any peace officer, fire fighter, or physician licensed to practice medicine in this state, from arranging for the transportation of an individual, in need of emergency medical care when no ambulance with an appropriate ambulance service permit is available and such transportation is required immediately for the preservation of life or to avoid substantial impairment of the person to be transported Y W pon adoption by a city of the ordinance codified in this division, the ermit fficer shall have enforcement powers within that city. owever, lack of adoption of all or part of this ordinance by a city shall not be interpreted as limiting any authority granted to the an Joaquin ounty mergency edical ervices gency by ivision 2.5 of the alifornia ealth and afety ode or any regulations or guidelines promulgated thereunder G (1) he ermit fficer shall make necessary and reasonable rules and regulations covering ambulance service operation, ambulance transport equipment, ambulance personnel, and standards of dispatch for the effective and reasonable administration of this division. (2) hese regulations shall include, but not be limited to: (a) response time standards for emergency responses in each area of the county; (b) identification of required clinical or operational reports and dispatch records; (c) personnel requirements; (d) equipment requirements; (e) vehicle requirements; (f) countywide system status management plan; (g) other clinical, operational, and dispatch standards (h) clinical and operational data reports 2

25 2 F ections: Generally mbulance mbulance ervice mbulance rovider pproved mbulance ispatch enter mergency esponse ermit Zones mergency all mergency ervice ermit fficer ost ocation GY nless otherwise specifically provided, or required by the context, the following terms have the meanings set forth in this chapter B. "mbulance" means a vehicle specially constructed, modified or equipped and used for the purpose of transporting sick, injured, convalescent, infirm, or otherwise incapacitated persons. "mbulance" does not include the nonemergency transportation of persons confined to wheelchairs B V "mbulance service" means the activity, business or service, for hire, profit or otherwise, of transporting one or more persons by ambulance on or in any of the streets, roads, highways, alleys, or any public way or place in this ounty B V "mbulance provider" means a person, firm, partnership, corporation or other organization, which furnishes or offers to furnish ambulance service within a zone V B pproved mbulance ispatch enter means a dispatch agency, center or organization which provides ambulance dispatch services and which complies with an Joaquin mergency edical ervices () gency dispatch policies and procedures as determined by the gency. 3

26 GY Z "mergency response permit zones" means the areas shown on the map entitled "mergency esponse ermit Zones of an Joaquin ounty" on file in the ffice of the heriff and lerk of the Board, and as it may be changed from time to time by the an Joaquin ounty Board of upervisors GY "mergency call" means a request for an ambulance to transport or assist persons in apparent sudden need of medical attention; or, in medical emergency, as determined by a physician, to transport blood, or any therapeutic device, accessory to such device, or tissue or organ for transplant GY V "mergency service" means the service performed in response to an emergency call. "mergency service" also includes transportation of a patient, regardless of a presumption of death of the patient, or transportation of a body for the purpose of making an anatomical gift, as provided in ection 12811, Vehicle ode, and the niform natomical Gift ct, ealth and afety ode FF. "ermit officer" means the irector of ealth are ervices or his/her designee "ost location" means any location designed to place resources for the most appropriate response to meet the demand for service, in accordance with a permittee s approved system status management plan or the countywide system status management plan. 3 ections: mergency mbulance ermit Zones ermits equired ompetitively Granted xclusive perating ermits on-ompetitively Granted xclusive perating ermits on-xclusive perating ermits ir mbulances on-mergency ervices ermit rocess enewal of ermit 4

27 GY B Z (1) he gency shall recommend emergency ambulance permit zones to the Board of upervisors for its approval. Zones shall be classified as either exclusive (competitive), exclusive (non-competitive), or non-exclusive. (2) xclusive (competitive) zones are those in which a permit will be granted to a single provider through a competitive process, in accordance with ection , alifornia ealth and afety ode. (3) xclusive (non-competitive) zones are those in which a permit will be granted to a single provider without a competitive process, in accordance with ection , alifornia ealth and afety ode. (4) on-exclusive emergency service zones are those in which permits will be granted to any qualified ambulance provider Q (1) o person (either as owner, agent or otherwise) shall furnish, operate, conduct, maintain or otherwise engage in or advertise, offer or profess to engage in ambulance service unless the person holds (and is entitled to hold) a currently valid ambulance operator's permit. (2) o person (either as owner, agent or otherwise) shall furnish, operate, conduct, maintain or otherwise engage in or advertise, offer or profess to engage in air ambulance service unless the person holds (and is entitled to hold) a currently valid ambulance operator's permit. his includes air ambulance services that are based outside of an Joaquin ounty that provide emergency response within an Joaquin ounty. (3) o permit is required for the delivery into an Joaquin ounty of persons picked up outside the ounty boundaries. o permit is required for specialized teams (e.g. neonatal intensive care unit teams) that are permitted by another emergency medical services agency and that pick up patients in an Joaquin ounty for transportation to an acute care hospital based outside of the ounty VY G XV G (1) he permit process for ambulance providers seeking a permit to operate within exclusive (competitive) zones shall be incorporated into the competitive process, as described in sub-section 2. (2) competitive process meeting the requirements of ection , alifornia ealth and afety ode shall be used to grant an exclusive operating permit to a single provider within any exclusive (competitive) zone. he ounty shall use a written request for proposals that shall identify the minimum and desired criteria that will be 5

28 used to select the ambulance service. t shall include, but not be limited to, all applicable requirements established by this ordinance. (3) contract shall be negotiated with the ambulance provider selected under the competitive process. t shall bind the ambulance provider to the requirements established by this ordinance and any greater requirements established through the competitive process VY G XV G (1) pplication to existing ambulance services: ny ambulance service permitted in an Joaquin ounty on the effective date of the ordinance codified in this division and operating in a zone that has been designated as exclusive (non-competitive) may apply for a non-competitively granted exclusive operating permit. nly one exclusive operating permit may be granted within any zone. (2) he permit process for ambulance providers seeking a permit to operate within exclusive (non-competitive) zones shall be conducted as described in ection n addition, the applicant shall provide sufficient information to show that it qualifies for an exclusive operating permit without a competitive process pursuant to ection , alifornia ealth and afety ode. (3) pon receipt of an application for the issuance of a non-competitively granted exclusive operating permit, the mbulance ermit fficer shall determine whether the applicant service does meet the requirement of ection , alifornia ealth and afety ode and shall recommend issuance or denial of the requested permit. he Board of upervisors may: (a) Grant the issuance of the permit; or (b) eny the issuance of the permit and redesignate the zone in question as an exclusive (competitive) zone or a non-exclusive zone. f the Board redesignates the zone as an exclusive (competitive) zone, the gency shall conduct a competitive process to select an ambulance provider for that zone. (4) contract shall be negotiated with the ambulance provider granted a noncompetitively granted exclusive operating permit. t shall bind the ambulance provider to the requirements established by this ordinance and regulations promulgated thereunder. f the ounty is unable to successfully negotiate a contract with the provider, the Board shall redesignate the zone as an exclusive (competitive) zone and the gency shall conduct a competitive process to select an ambulance provider for that zone XV GY V he permit process for ambulance providers seeking an emergency service permit to operate within non-exclusive zones shall be conducted as described in ection

29 B (1) he permit process for ambulance providers seeking a permit to provide air ambulance service only shall be conducted as described in ection (2) n addition to the information shown in ection , the application shall provide: (a) roof of any required F permit (b) roof that the applicant possesses and maintains epartment of ransportation permission for use of the landing site where the aircraft is based and submits a copy of the permit or letter of permission GY V he permit process for ambulance providers seeking a permit to provide non-emergency service only shall be conducted as described in ection (1) pplication: ach application for an ambulance operator s emergency and nonemergency permit shall be made upon forms prescribed by the ermit fficer. (2) equired data: ach applicant who desires an ambulance operator's permit shall submit the following: (a) he names and addresses of the applicant, registered owner, partner, officer, director and controlling shareholder(s); (b) he name under which the applicant has engaged, does, or proposes to engage in ambulance service; (c) financial statement for the previous fiscal year, prepared by a certified public accountant; (d) statement that the applicant owns or has under his control, in good mechanical condition, required equipment to consistently provide quality ambulance service in the area for which he is applying, and that the applicant owns or has access to suitable facilities for maintaining equipment in a clean and sanitary condition; (e) description of the company's program for maintenance of the vehicles; (f) description of the locations from which ambulance services will be offered, noting the hours of operation; (g) tatement of the legal history of the applicant, including criminal and civil convictions; (h) vidence of insurance coverage under ection ; (i) ny other information the ermit fficer deems necessary for determination of compliance with this division. (3) n addition, except for applicants for a permit to provide non-emergency service only, each applicant shall show: 7

30 (a) he ability of the applicant to provide emergency ambulance service within established response times for each emergency response area applied for, twenty-four (24) hours per day, seven (7) days per week, year round; (b) ll service charges and rates to be charged, showing compliance with any maximum charges established by the ounty; and (c) the number of emergency ambulances to be deployed on each shift; (4) nvestigation: pon receipt of a completed application and the required fee, the ermit fficer shall make or cause to be made such investigation to determine if: (a) he applicant meets the requirements of this division and of other applicable laws, ordinances, and regulations; and (b) hat the applicant s vehicles, equipment, and appurtenances, including radios are in good working order, the applicant has received a license issued by the ommissioner of the alifornia ighway atrol, in accordance with ection 2501, alifornia Vehicle ode. (5) ssuance: Within ninety (90) days of receipt of a complete application, the ermit fficer shall determine: (a) whether the applicant meets all requirements of this division, and (b) whether the applicant is able to provide the requested service, and (c) whether the applicant has knowingly made a false statement of fact in such application, and (d) whether the applicant has knowingly failed to disclose facts pertinent to the application, and (e) whether the applicant was previously a holder of a ermit issued under this chapter which has been revoked or not renewed based on the provisions of this division; and (f) whether the applicant proposes to provide service in a zone that has been designated as an either exclusive (competitive) or exclusive (non-competitive) zone. (6) pproval or denial: f it is determined that the applicant does not meet all requirements within this division, then the ermit fficer shall deny the application and notify the applicant in writing within ninety (90) days of the receipt of the application. therwise, the ermit fficer shall approve the application. (7) ppeal from denial of issuance: xcept when an application is denied because the applicant proposes to provide service in a zone that has been designated as either an exclusive (competitive) or exclusive (non-competitive) zone, whenever the ermit fficer denies an application for a permit, the applicant may request a hearing on the denial at which the applicant will have the burden of proof. he appeal will be made to the Board of upervisors and a hearing scheduled within thirty (30) days of the applicant's written request for a hearing. When the ermit fficer issues an emergency ambulance service permit, the existing service within the response zone may file an appeal with the Board of upervisors. hearing on the request shall be scheduled within thirty (30) days of the written request for an appeal. 8

31 (8) ecisions finality: he decision of the ermit fficer rendered pursuant to this chapter shall be final, unless appealed to the Board of upervisors within thirty (30) days after such decision is rendered in writing, and notice of the same is given to the applicant by certified mail. (9) erm: (a) ermits shall be continued upon payment of the annual renewal fee unless earlier suspended, revoked or terminated for cause or unless the Board of upervisors changes the designation of the zone to exclusive (competitive); (b) otice of intent to discontinue service: permittee providing emergency ambulance service may discontinue such services, in one or more zones, only after providing one-hundred and eighty (180) days notice in writing of intent to discontinue services to the ermit fficer. he permitee may discontinue service in less than one hundred and eighty (180) days after written agreement of the ermit fficer; (c) iscontinuation of service without required notice shall be considered a major breach of the permit. n the event of a major breach, the ermit fficer shall take the steps necessary to execute the performance bond specified in ection and to continue emergency ambulance service. (10) xisting ambulance service: Within sixty (60) days of the effective date of the ordinance codified in this division, the ambulance companies that have been continuously providing ambulance services for a minimum of one hundred eighty (180) days prior to the effective date of the ordinance codified in this division, may apply for and obtain an ambulance operator's permit. he existing ambulance service may submit changes only, in writing, to the last application on file with the gency to comply with this section. he ermit fficer shall issue or deny a permit to each existing company within sixty (60) days of receipt of an application for such a permit, based on their ability to meet the requirements as set forth in this division. he fee for the initial license for existing companies shall be the fee set for new applicants. he fee for applications filed under this section may be prorated if the term of the permit renewal is less than one year. (11) hange of data: n applicant or permittee shall report to the ermit fficer any change in the data required in ection or in any regulation adopted pursuant to this ivision within ten (10) days of the effective date of the change. (12) ransfer of permit: o permit shall be transferred to another person except upon prior approval of the ermit fficer. pplication for transfer of any ambulance operator's permit shall be subject to the same terms, conditions, and requirements as if the application were for an original permit W F (1) xcept for ambulance services granted a competitive exclusive operating permit, applicants for renewal of an ambulance operator's permit or emergency ambulance service permit under this division shall annually file with the ermit fficer an application 9

32 in writing, on a form furnished by the ermit fficer, which shall include information required in ection he application for renewal shall be accompanied by a renewal fee. (2) enewal of an ambulance operator's permit shall require conformance with all requirements of this division as upon issuance of an initial permit. othing in this division shall be construed as requiring the granting of a permit upon expiration of a previous permit, and the burden of proof respecting compliance with all the requirements for a period and of entitlement of a permit shall remain at all times with the applicant for renewal. (3) n addition, an application for renewal of an ambulance operator's permit within exclusive (non-competitive) zones shall provide sufficient information to show that the permittee continues to qualify for an exclusive operating permit without a competitive process pursuant to ection , alifornia ealth and afety ode. (4) n ambulance provider shall annually submit, within ninety (90) days of the close of each business year, a financial statement of its business activities, prepared by a certified public accountant. enewal of a permit is contingent upon submission of a financial statement within the proper time frames. ections: Fees F 4 F (1) n application for an ambulance permit shall be accompanied by payment of an application fee, which shall include the ambulance permit fee for the first year s permit (2) n application for renewal of an ambulance permit shall be accompanied by payment of an annual permit fee. (3) he Board of upervisors shall set the fees by resolution. he fees shall not exceed the reasonable cost of administering and enforcing this division as determined by the Board of upervisors. 10

33 5 Q ections: iability nsurance Financial esponsibility erformance ecurity ervice evel ispatch ervices esponse tandards nauthorized esponse dvertising ates ystem tatus anagement lans BY (1). ach ambulance permittee, except for permits granted under ection , at its sole cost and expense, shall obtain, maintain, and comply with all ounty insurance coverage(s) and requirements. uch insurance coverage shall be acceptable to ounty ounsel and isk anagement ffices and shall be primary coverage as respects ounty. ny insurance or self-insurance maintained by ounty shall be in excess of ontractor's insurance coverage and shall not contribute to it. (a) Worker's ompensation in the minimum statutorily required coverage amounts. (b) utomobile iability nsurance for each of the permittee's vehicles used in the performance of its permit, including owned, non-owned (e.g. owned by the permittee's employees), leased or hired vehicles. (c) omprehensive or ommercial General iability nsurance coverage, including coverage for: (a) bodily injury, (b) personal injury, (c) broad form property damage, (d) contractual liability, and (e) cross- liability. (d) rofessional iability nsurance. (2) he Board of upervisors shall by resolution set the minimum limits for the required insurance coverage. hese shall take effect ninety (90) days after adoption by the Board of upervisors F BY n ambulance provider shall provide the ermit fficer with information in reference to any pending action or unpaid judgments or liens against the provider, and the notice of the transactions or acts giving rise to the judgments or liens. he ambulance provider shall notify the ermit fficer in writing of the actions within one (1) week of the notification from the levying agency. he reported information will be reviewed by the 11

34 ermit fficer who will make a determination regarding the effect this information will have on the agency's ability to provide continuous service in accordance with this division F Y (1) he Board of upervisors shall, by resolution, set the amount of a performance security for ambulance permittees. he amount shall be that required to ensure continuous availability of emergency ambulance service in the event of a major breach by the permitee. ir ambulance providers based outside of an Joaquin ounty who have a permit to operate in an Joaquin ounty are exempted from this section. (2) he permittee, except for permits granted under ection , prior to beginning service, shall provide a performance bond or other security method to the ermit fficer in the amount set in a form acceptable to the ermit fficer. cceptable methods may include a cash bond, insurance bond, irrevocable letter of credit, and/or lien on vehicles and equipment. (3) he performance security shall be structured so that in the event of a major breach by the permittee, the security is immediately transferred to an Joaquin ounty, with any challenge or appeal to follow. (4) For the purpose of this section, a major breach is defined as discontinuation of service without sufficient notice as required by ection (9) (b) or any event that results in revocation of any ambulance permit as described in ection V V he permittee, unless holding a permit to provide non-emergency service only, shall be approved by the an Joaquin ounty gency as an advanced life support provider prior to beginning service V ermittees shall engage or perform dispatch services on a twenty-four (24) hour a day basis and shall train dispatchers in accordance with a curriculum approved by the ermit fficer to radio operation and protocols and to the emergency response zones served before the dispatcher begins dispatching emergency calls. ispatch services shall comply with the gency dispatch policies and procedures (1) ll emergency ambulances in regular services shall be staffed and equipped at the advanced life support level (). (2) ny response to an emergency request for ambulance service that is responded to by a unit not staffed and equipped at the level shall be reported immediately to the gency. 12

35 Z o ambulance service shall cause or allow its ambulances to respond to a location without first receiving a specific request from a an Joaquin ounty approved dispatch center VG (1) o person or organization shall announce, advertise, offer, or in any way claim that it provides emergency ambulance service unless it possesses a current, valid, emergency ambulance service permit. (2) o person or organization shall announce, advertise, offer, or in any way claim that it provides advanced life support services unless it has been approved as an advanced life support provider by the an Joaquin ounty gency. (3) o permittee under this division shall announce, advertise, offer, or in any way publicize any seven digit phone number for use in emergencies. ny use of a sevendigit number for non-emergency ambulance service shall include the phrase F G, in capital letters that are at least as big as the letters used for the seven-digit telephone number (1) he allowable rates that the holder of a competitively granted exclusive permit may charge for providing emergency service shall be established as part of the competitive process and incorporated into the contract described in ection [3.3]. (2) he Board of upervisors may set by resolution the emergency rates that all other ground ambulance permittees may charge for providing emergency service. (3) he Board of upervisors may set by resolution the emergency rates that air ambulance permittees may charge for providing emergency service or may approve the rate structure submitted by an air ambulance permittee Y G (1) he permittee shall, at least annually, submit its system status management plan to the ermit fficer for approval. he plan shall identify: mbulance station locations osting locations olicies and procedures regarding posting or otherwise placing ambulances at locations other than ambulance stations he number of ambulances normally available for emergency response by time of day and day of week, with any seasonal variations. 13

36 ny changes to the plan shall be submitted to the ermit fficer for approval prior to implementation. (2) permittee shall move ambulances to post locations as directed by an approved an Joaquin ounty dispatch center in order to maximize countywide ambulance availability. (3) othing in this section should be interpreted as precluding a permittee from moving ambulances into different locations on a temporary basis in response to unanticipated circumstances. hese shall be reported to the ermit fficer on the next business day. 6 F ections: nvestigations and nspections enalties otice ssuances earings ppeals mergency ction ecision VG (1) he ambulance service permittee shall cooperate with the ermit fficer, or designee, in any investigations of possible violations of this section and shall make all dispatch logs and similar dispatch records available for inspection and copying at reasonable times at the permittee's regular place of business. (2) t the request of the ermit fficer or his designee the ambulance provider shall submit self-inspections of all ambulances on a form to be provided by the ermit fficer. he ambulance provider shall allow the ermit fficer or designee, to inspect, on a preannounced or unannounced basis, all ambulances used to provide ambulance service. he inspections should be held, whenever possible, during normal business hours at the ambulance operations center. he purpose of such inspections may include, but shall not be limited to, determining if the ambulance and its equipment and appurtenances, including radios, are in good working order properly maintained and equipped for the provision of ambulance service (1)he ermit fficer may suspend or revoke an ambulance operator's permit for: 14

37 (a) failure to comply and maintain compliance with, or for violation of, any applicable provision, standard or requirement of state law or regulation, of this division, or of any regulations promulgated under this division or (b) failure to make and retain records showing its operations in any area covered by this ordinance, including but not limited to dispatching, response, personnel, vehicles, medical treatment or billing, or fails to make such records available for inspection by the ermit fficer or designee; or (c) accepting an emergency call when it is either unable or unwilling to provide the requested service or fails to inform the person requesting such service of any delay and fails to obtain consent of such person before causing an ambulance to respond from a location more distant than the one to which the request was directed; or (d) failure to pay any fine issued pursuant to this section within ten (10) business days; or (e) except for holders of a permit to provide non-emergency service only, failure to maintain approval as a an Joaquin ounty approved advanced life support service. (2) uspension is not a condition precedent to revocation. (3) he Board of upervisors shall set by resolution maximum fines for violation of this ivision. (4) Fines, not exceeding the amount established by the Board of upervisors may be issued by the ermit fficer for: (a) Failure to respond to an emergency call within the required response times; or (b) Failure to provide required clinical or operational reports, including dispatch records; (c) Failure to respond to an emergency call with an advanced life support unit; (d) Failure to comply with countywide system status management plan; (e) Failure to comply with requirements for personnel, equipment, and vehicles; (f) Failure to comply with any other section of this ordinance or any regulation adopted pursuant to ection this division Before any suspension or revocation, the ermit fficer shall give written notice to the permittee specifying why such action is contemplated and giving the permittee a reasonable period of time (not less than five (5) nor more than fifteen (15) business days) to comply with the provisions in question or to show cause against suspension or revocation and setting a date for hearing thereon G earing officer: earings conducted pursuant to this chapter shall be conducted before a earing fficer designated by the ounty dministrator. he earing fficer may 15

38 issue subpoenas for the production of documents or the attendance of witnesses. he earing fficer shall determine whether the hearing shall be recorded. upplemental transcripts or recordings may be allowed at the permitee's expense. t the conclusion of the hearings, the earing fficer shall promptly prepare a written summary of the evidence and proposed findings and conclusions for consideration by the ermit fficer. he parties shall equally bear the expense of the hearing officer and the cost of the hearing. ach party shall bear its own expenses. earing procedure: t the hearing, the ermit fficer has the burden of proof and may present evidence as to why such action should be taken and to answer the evidence presented by the permittee. vidence: n hearings conducted pursuant to this chapter, evidence must be relevant, noncumulative, and of such nature as responsible persons are accustomed to rely on in the conduct of serious affairs. o far as practicable, the hearing shall be conducted under ection of the Government ode and witnesses may be examined under ection 776 of the vidence ode ppeals: he permitee may file a written appeal with the Board of upervisors within ten (10) days of the issuance of the ermit fficer s written decision. ppeals will be heard at a regularly scheduled Board of upervisor meeting, but no later than thirty (30) days from the date of the Board of upervisor receipt of such a request. he Board of upervisor s decision shall be final GY he ermit fficer may reduce the period of time for compliance under a suspension or revocation notice to no less than twenty-four (24) hours and set the matter for hearing immediately upon expiration of the period when the ermit fficer makes written preliminary findings that such action is necessary to protect the public health, safety and welfare. When, as a result of such an emergency proceeding, a permit is suspended or revoked, the permittee may request an additional hearing at which the permittee will have the burden of establishing renewed compliance justifying reinstatement of the permit uch additional hearing will be commenced within five (5) days of the permittee's request. he request for, or the scheduling of, an additional hearing shall not stay operation of the suspension or revocation order he ermit fficer shall issue a written decision within thirty (30) days after conclusion of the hearing. 16

39 his ordinance shall take effect and be in force thirty (30) days after its adoption, and prior to the expiration of fifteen (15) days from the passage thereof, shall be published once in the tockton ecord, a newspaper of general circulation, published in the ounty of an Joaquin, tate of alifornia, with the names of the members of the Board of upervisors voting for and against the same. this _19th_ day of ctober, 2004, by the following vote of the Board of upervisors, to wit: Y: : B: ow, ieglock, Gutierrez, rnellas one arenco eroy rnellas Y, hairman Board of upervisors ounty of an Joaquin : Y lerk of the Board of upervisors f the ounty of an Joaquin, tate of alifornia By aroline Junco eputy lerk 17

40 ransportation lan General General G # ages 2 & 10 Written omments on ransportation lan 30-ay ublic omment eriod nding January 20, 2014 GZ hief obert uitavuki, Waterloo-orada Fire istrict aptain cott Bryant, inden- eters Fire istrict ric arimer, mbulance ummary etter dated January 13, 2014: escribed efforts by Waterloo-orada Fire istrict to serve a large agricultural, industrial, commercial, and suburban residential community while keeping up the latest policies and requirements. he district is committed to ensuring that Q efforts remain aligned with those of the agency. he district emphasized the desire to be considered an important partner in any discussions related to the ystem lan which may include opportunities to expand the current -1 scope of practice and skills. mail dated ecember 30, 2013: has been posting a car in the inden area intermittently. s there a way to make the inden area a permanent location for an ambulance unit am sure there has been research done on this in the past and am not 100% sure if is meeting their response times in this area or not. t is a great service to have an unit located near our fire department because it increases the ability to provide in a istrict that only has B capabilities. mail dated January 7, 2014: an you please clarify if indeed on mergency mbulance ervice is not going to be a part of the omment acknowledged, no change required in plan. t is the goal of the J to integrate first response and transport services in the system in the most effective manner possible. he observation that ambulances are only intermittently posted ambulance in inden is an accurate reflection of the dynamic and organized ambulance posting plan that designates certain areas in the county for ambulance posting depending upon real-time availability. Based upon the number of available ambulances, the designated dispatch center follows a plan to direct ambulances to post to wait for the next call. ll of the post locations have ambulances only intermittently located. mergency ambulance service in the inden area regularly meets or exceeds the performance standards required by the ounty. he gency is modifying the ambulance system plan to include and inter-facility transfers in 1

41 2 ransportation lan G # ages 2 & 10 Written omments on ransportation lan 30-ay ublic omment eriod nding January 20, 2014 GZ ric arimer, mbulance ummary of etter from mbulance dated January 20, 2014: argues that an ystem lan that awards and interfacility transfers to a single provider will fail to serve the interests of the residents of an Joaquin ounty in the following ways: 1. limination of the free market will increase costs to patients and hospitals; 2. ecrease the quality of service; 3. eny hospitals the right to choose a provider able to meet their needs; 4. iffers from the approach taken by most other counties in northern alifornia. ther challenges noted include: 1. he need for the provider to focus on providing 911 services as a priority; 2. he observation that many hospital staffs support s desire to become an approved / provider. urrent J policy does not reference ambulances; however the J requires that ambulances include an - and - to staff such vehicles, contrary to requirements currently in other counties. has demonstrated its ability to provide quality / interfacility transfer services throughout northern alifornia with following requirements to prevent waste, fraud and abuse. By allowing to provide such services in an Joaquin ounty, there would be an increase in the availability of / interfacility services. the Zone X. he definition of an / nterfacility ransfer as part of the will be: he transport by / ambulance from one acute care hospital within an Joaquin ounty to another acute care hospital. he reasons it is important to include interfacility calls in the include but are not limited to the following: 1. he agency will impose performance standards (e.g. response time requirements and penalties) to address timeliness and availability to meet the patient s needs as defined by the sending acute care hospital. 2. nclusion in the F process will ensure a competitive fee structure. 3. aintaining medical quality oversight through a robust Q program conducted by the exclusive provider and overseen by the agency is a more effective model than

42 ransportation lan G # Written omments on ransportation lan 30-ay ublic omment eriod nding January 20, 2014 GZ attempting to ensure clinical quality among multiple providers with a limited footprint in the county. 4. oncentrating patient contacts with one provider that provides both scene emergency response and inter-facility transfers reduces skill fade that occurs when paramedics only focus on monitoring patients rather than assessing and providing care in an emergency setting. mbulance transports of in-patients for diagnostic services, B ambulance inter-facility transfers from a general acute care hospital to a general acute care hospital, and transports from a general acute hospital to a lower level of care are not included within the scope of services of the Zone X. policies necessary to formalize / interfacility requirements will be developed and implemented. 3

43 ransportation lan G # Written omments on ransportation lan 30-ay ublic omment eriod nding January 20, 2014 GZ Boundary hange age 10 anteca istrict mbulance: Board of irectors, hief perating fficer ivision anager ummary of etters dated January 20, 2014: We are confident our 63 years of service and dedication to Zone has continuously exceeded the demand for emergency and non-emergency medical transportation. By expanding our boundary to include the entire city of athrop we will maintain the continuity of ambulance service all athrop and anteca citizens currently expect and receive. omments acknowledged. he proposed border changes between Zones and X are included in the draft plan. s soon as the bridge access into the iver slands development is completed we will work with the athrop- anteca Fire epartment (F) dministration and consider relocating tation 51, currently located at 800 ast J treet, to the F tation 3-4 property. General octors ospital of anteca ummary of etter dated February 5, 2014: etter from icholas. ejada, s, expressed a strong preference for the use of anteca istrict mbulance as their organization s preferred ambulance provider for interfacility transfers. omment acknowledged, no change required in plan. 4