SALES GUIDE CONSTRUCTION INDUSTRY

Transcription

1 SALES GUIDE CONSTRUCTION INDUSTRY How to successfully sell in the construction industry

2 table of CONTENTs THE CONSTRUCTION INDUSTRY 04 The Workflow 06 THE SOLUTION 08 THE ADVANTAGES SALES ARGUMENTS HOW TO OVERCOME CONCERNS 14

3 THE CONSTRUCTION INDUSTRY Efficiency and accuracy are more important in the construction industry than in any other sector. Therefore, a well-functioning work flow from the spoken word to written text can incrementally improve customer relationships, documentation and reporting. Project team members and construction project assessors in particular, are required to document the construction progress and possible deficiencies in detail. The construction diaries, meeting minutes as well as the appointment- defect- awardingand handover reports, are usually composed during inspection rounds of the construction site. The recorded information then has to be submitted to the office to be transcribed. Once the reports are finished, they have to be forwarded to all involved parties in writing. Without a professional solution, this process is often cumbersome and time-consuming. With the mobile smartphone dictation solution from Philips, this can become much simpler and effort can be kept to a minimum. On a daily basis, the task of taking minutes is dealt with for all involved parties - using an easy and profitable method. From the no. 1 in professional dictation 4

4 The workflow old Workflow Optimized Workflow THE WORKFLOW The site inspector of the construction company writes the information by hand and optionally takes pictures with a separate camera during the construction site tour. The site inspector of the construction company records the information during the inspection of the construction site on the smartphone and sends the encrypted audio and image files directly to the office. OLD WORKFLOW WITHOUT MOBILE DICTATION It is essential for project team members and experts to document the construction progress during regular inspections of the construction sites. In the past, all construction phases, diaries, contracts, meetings, defects and other relevant information used to be captured with pen and paper. Where visual documentation was necessary, a camera was taken along too. This documentation method took up a lot of time during construction site visits. Forwarding the recorded information to the local or head office, where it was then transcribed, was often a protracted task, because the project team had to return to the office to transmit the information. Matching the mostly handwritten text to the photos was an additional, cumbersome task with numerous sources for errors. Such discrepancies can have serious negative consequences when trying to fulfill the burden of proof. This approach of documenting wasted a lot of valuable time, which possibly caused delays in repairing damages and the completion of change requests. OPTIMIZED WORKFLOW WITH THE PHILIPS DICTATION RECORDER FOR SMARTPHONES Valuable time is saved with the dictation recorder and the SpeechExec workflow software. Due to the perfectly optimized workflow, project team members are spared from time-consuming administrative tasks and customer satisfaction can be increased accordingly. Thus, more time is available for working on other projects and making the construction company more efficient. The dictation recorder turns the smartphone into a mobile dictation device. Whether it is at the construction site or the office, dictation can be recorded anywhere, and the encrypted audio files can be sent easily and securely. Then, they have to type the notes on the PC and combine them with the photos before submitting them to the office for further recording. The office receives these files by and creates the protocol from it. The resulting document is added to the client file or sent to the involved parties by . The office receives these audio and image files directly in its transcription software and creates a text file from it in protocol form. The project team member receives the finished document by and can access it on the road with their smartphone. 6 7

5 the SOLUTION The SOlution SpeechExec dictation recorder for Smartphones The SpeechExec dictation recorder for Smartphones turns your smartphone into a wireless digital dictation recorder. Record dictation files at home, in the office, on a plane, or anywhere you need to record and send voice files. The ability to send dictation files through wireless transfer decreases turnaround time and dramatically increases personal productivity. Your benefits: Our solutions are available on all major mobile platforms such as ios, Android and BlackBerry Seamless integration into our SpeechExec workflow software End-to-end encryption and highest security standards Only solution providing the highly optimized DSS standard for best sound quality and small file sizes Supports photo attachments for versatile use cases SpeechExec workflow solutions The SpeechExec workflow software can be perfectly tailored to your company s needs. With its sophisticated features it enhances workflows significantly: Can be tailored to every dictation requirement Seamlessly integrates transcription and speech recognition Archives and organizes documents Sends documents back to the predefined targets Provides application interfaces with document and claims management systems Supports all major platforms Windows & Mac Available Versions iphone application LFH7430, LFH0743 BLACKBERRY application LFH7455, LFH0745 ANDROID application LFH7457, LFH

6 The advantages The advantages DICTATING WITH THE SMARTPHONE MAKES THE OPERATING PROCESSES EASIER Every day, the construction managers and the project teams are busy with a variety of documentation during the various construction phases. As speaking is faster than writing, by dictating via smartphone the creation of documents, as well as other administrative writing tasks, can be processed more effectively. Project team members spend the majority of their work day traveling from one construction site to another. This way, they can record audio including the corresponding image files anywhere with a smartphone. I appreciate how simple it is to attach a photo. This is something I need to do very often in my profession and now I can save time merging the text and the photo. Before I needed my mobile phone and, in addition, my dictation device and a camera. Now I just need to have my smartphone with me. Karl Hackl, divisional director at the leading Austrian construction company ELK and dictating for many years FASTER DOCUMENTATION After the recording, the audio files including possible image files can be transmitted quickly and easily from the smartphone directly to the office. Compared to handwritten notes, this saves time. Combining image and text files is also significantly easier. IMPROVED CUSTOMER AND EMPLOYEE SATISFACTION With the help of these work tools, you can work more efficiently on the road and avoid unpleasant extra hours. Project team members can use their time better to create notes, reports and documents safely and carefully. This has the benefit that the entire documentation process is accelerated. Change requests can be processed faster in all construction phases and construction projects can be realized more quickly. SEAMLESS INTEGRATION INTO SPEECHEXEC SOFTWARE With the dictation recorder for Smartphones it is possible to send recordings to the SpeechExec solution via , FTP or directly to the company network. The audio files will automatically appear in the transcribe to-do list. With the included priority-setting option, urgent recordings can be prioritized. Recordings can be prioritized, guaranteeing that important dictation files will be identified at a glance and get processed and delivered first

7 The advantages The advantages SALES ARGUMENTS Purchasing new devices is usually not necessary (smartphones are very common) Enables linking audio and image files Creation and transmission of documents more efficient due to direct transfer Recording dictation on-site is significantly faster than without a dictation solution for the smartphone More efficient use of the capacities in the office Time savings in the entire workflow Increased customer satisfaction due to quicker processing YOUR ADVANTAGES AT A GLANCE Faster documentation (you speak five times faster than you write) more information in a short period of time Link audio files with corresponding image files Increase efficiency through a quicker transfer of audio and image files Easier and more efficient record creation for the office Increased customer satisfaction due to due to faster reaction times of the construction company Enable faster completion of construction projects

8 KEY OBJECTIONS AND CONCERNS KEY OBJECTIONS AND CONCERNS HOW TO OVERCOME THEM We don t have the budget to invest in additional software and hardware. For this solution, no additional costs for hardware are necessary as almost everybody has a smartphone. The dictation recorder transforms every smartphone into a professional dictation device. With the SpeechExec workflow and dictation hub system all the benefits of a complete professional workflow solution can be used. It is fully customizable and expandable. Start small, try it in a test pilot with only a few team members. Stay with your first choice or decide to expand later Philips software is modular to suit any company size and budget. We do not want to switch from a dictation microphone to a smartphone as an input device. The smartphone can be used in addition to a dictation microphone on the go to send a dictation conveniently anytime from anywhere in the world without the need of a docking station or a computer. Dictating via smartphone speeds up document creation and makes the entire workflow more efficient. Dictation and voice recording is new to us. We do not have any experience with this method of documentation. Dictation via smartphone needs very little training, and can be easily learned by anyone. People who start dictating get used to it very fast and do not want to work without it anymore. Documents from dictations can be produced much faster than Documents through taking notes because people talk faster than they write. Our dictation recorder is especially designed for smartphones. I don t understand how this benefits my department and my reporting routine. Creating voice files has various advantages. First they can be easily archived, filed and kept for years without quality loss for any review purposes. Having the ability to not only rely on handwritten notes will increase the details in a report, therefore making the processing of documentation faster. The more information that is captured the easier it is to evaluate the case. Spending less time typing provides more time in the day for other tasks

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