Ministry of Commerce. Cambodia s Report For "Major Consumer Protection Law Enforcement and Consumer Issues Highlights"

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Byron Job Webb
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1 Ministry of Commerce Camcontrol Directorate-General Cambodia s Report For "Major Consumer Protection Law Enforcement and Consumer Issues Highlights" August 2012, Bangkok, Thailand Consumer Protection and Fraud Repression Department 1

Enforcement and Consumer Issues Highlights" 27-29 August

2 Outlines of the presentation - Legal Framework covering the scope of CP - Process of passing the law - Consumer s Complaint Handling Process - Consumer s Information & Education Campaign - Issues and Challenges 2

3 Legal Framework of CP Even without a specific law on the consumer protection, the main law and other related laws covered the scope of CP: - The constitution of Cambodia Art. 64: The State shall ban and severely punish those who import, manufacturing, sell illicit drugs, counterfeit and expired goods which affect the health and life of the consumer. 3

64: The State shall ban and severely punish those who import, manufacturing, sell

4 Legal Framework (Cont d) - Law on the Management of Quality and Safety of Product and Services - Law on the Standard of Cambodia - Law on the Management of Cosmetics - Law Concerning Marks, Trade Names, and Acts of Unfair Competition - Law on Banking - Law on the Electricity 4

Law on the Management of Cosmetics - Law Concerning Marks, Trade

5 Legal Framework (Cont d) - Law on the Metrology - Sub-Decree on Food Hygiene - Sub-Decree on the Management of the Import of Live Animal and Meat Products. - Sub-Decree on the Management of the Import of Fresh Vegetable - Sub-Decree on Waste Management - Sub-Decree on Printing of Warning on the Cigarette Package 5

- Sub-Decree on the Management of the Import of Fresh Vegetable - Sub-Decree

6 Other related legal tools under drafting process - Law on the Competition - Law on the Consumer Protection - Law on E-Commerce - Law on Tobacco Control - Law on the Secured Transaction - Other related laws, sub-decrees and ministerial orders related CP are being considered to draft. 6

on Tobacco Control - Law on the Secured Transaction - Other related

7 Process to obtain CPL - Specific Law on the Consumer Protection has been commissioned by UNCTAD - Finalized since the early month of 2010 and available only in English Version - Run out of budget to continue some more steps, incl. professional translation, workshop, meetings - Seeking financial assistance from all sources, incl. development partners. 7

Run out of budget to continue some more steps, incl.

8 Steps of adopting CPL Drafting the law Translate into Khmer Language Reviewed by TG of MOC Submit for review from COM Seminar and workshop Submit for discussion among line-ministries National Assembly Senate Royal Promulgation 8

from COM Seminar and workshop Submit for discussion

9 Information and access to the domestic complaint handling - Mailbox on the expression of opinion and complaint related to quality and safety of goods and consumer affairs have been placed in markets located in all city and provinces. - Stickers on the same issue have been placed in supermarkets and stores. - Announcement has been made through Radio and TV channels. - Web-site development has been requested 9

10 Information and access to the domestic complaint handling 10

11 System of Consumer Complaint Handlings (Informal) Consumer Court Physical Mailbox Seller, Distributor, Supplier.. Ministry CCDG Branch & CP Department CCDG 11

12 Consumer s information & Education Campaign The campaign focus primarily on: - Laws and regulations related to consumer s rights and measures against commercial fraud. - Health and safety, especially related to food products - Hygienic conditions - Understanding product s labeling - Impact of hazardous products (drug, tobacco, ) 12

- Health and safety, especially related to food products - Hygienic conditions -

13 Consumer s information & Education Campaign - The arrangement has been made between the Ministry of Commerce and Ministry of Education for launching the campaign at schools. - The campaigns are launched in the city and provinces: - at schools - at the headquarter of market authority - at special national events 13

14 Materials for the Campaign Laws and regulations covered the protection of Consumer s interests 14

15 Materials for the Campaign (Cont d) Product s Labeling and Hygienic Issues 15

16 Materials for the Campaign (Cont d) Product s Hazards and Food-born Disease 16

17 Materials for the Campaign (Cont d) Efficient Use of Energy Health Issues related to Tobacco Use Health Issues related to Drug 17

18 Training for the Trainers Training for Officers 18

19 Issues and Challenges - Specific law on Consumer Protection - Time consuming of having related laws and regulations. - Commitment of Policy Making Level - No mechanism of consumer complaints handling beside the court - Participation from all stakeholders including consumers themselves - Voice to represent the consumers - Regional and Int l Cooperation 19

- Commitment of Policy Making Level - No mechanism of consumer complaints handling

20 Thank You! Consumer Protection and Fraud Repression Department, Camcontrol DG, MOC: Hand Phone : (855) Office Phone : (855) Fax : (855) cpd@camcontrol.gov.kh ccdg.cpd@gmail.com 20

Camcontrol DG, MOC: Hand Phone : (855) 12 876 321

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