LIST OF BACKGROUND PAPERS AS REQUIRED BY LAW (papers relied on to write the report but which are not published and do not contain exempt information)

Save this PDF as:

Size: px
Start display at page:

Download "LIST OF BACKGROUND PAPERS AS REQUIRED BY LAW (papers relied on to write the report but which are not published and do not contain exempt information)"

Transcription

1 9 COMMITTEE: EXECUTIVE REF NO: E/14/43 DATE: 7 OCTOBER 2014 SUBJECT: CUSTOMER ACCESS STRATEGY : CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM (CRM) REPLACEMENT PORTFOLIO HOLDER: COUNCILLOR NEIL MACDONALD HEAD OF SERVICE: HELEN PLUCK Short description of report content and the decision requested: This report sets out the outcomes of a review of the Council s current Customer Relationship Management System and the procurement process for a new system. It seeks authorisation to contract with supplier CRM1. It also sets out the indicative next steps to achieve the Customer Access Vision in line with the Customer Access Strategy. Ward(s) affected:n/a The following appendices are to be considered in Part 2 of the Agenda as it is likely that if members of the public were present during that item there would be disclosure of exempt information. List of Exempt Appendices included in this report: a) Appendix 1 Evaluation report, company information and detailed financials This report has been prepared by Paul Farrer Tel: This report was prepared after consultation with: Internal consultees Corporate Management Team Operations Manager Information Technology (IT) Assistant Operations Manager Customer Services Performance Improvement Officer Procurement Officer

2 IT Transformation Officer Team Manager (Applications) Senior Systems Analyst Customer Services Advisors Procurement Manager The following policies form a context to this report: (all relevant policies must also be referred to in the body of the report) Building a Better Ipswich LIST OF BACKGROUND PAPERS AS REQUIRED BY LAW (papers relied on to write the report but which are not published and do not contain exempt information) 1. Customer Access Strategy 15 th October 2013 Ref No: E/13/49 OTHER HELPFUL PAPERS (papers which the report author considers might be helpful this might include published material) 1. N/A

3 1. Introduction 1.1 In October 2013 Executive agreed the Customer Access Strategy (E/13/49) and required that a further report be brought to Executive regarding options for a new Customer Relationship Management System. 1.2 The Customer Access Strategy is based on a vision to achieve and maintain excellent services that are responsive to customer s needs, easy to access and represent good value. Achieving this vision requires both the right tools and the right culture within the Council. A modern, flexible and efficient Customer Relationship Management System is fundamental to achieving the vision. 1.3 The Vision is underpinned by seven principles: To provide access to our services at a time, place and in a way that most appropriately meets the needs of residents, businesses and others who contact us; irrespective of their age, gender, physical or financial ability, ethnic origin, race, religion, sexual orientation or geographic location. To equip our staff with the skills and knowledge that they need to provide an excellent standard of customer service and minimise customers unnecessary or repeat contact. Improve the speed and quality of our response to enquiries by having our information in a format that can be easily accessed and understood, jargon free and is straight talking. Enable our customers to provide feedback easily through comments, complaints and surveys and use this information to improve our service. Integrate customer service principles into mainstream service provision e.g. Customer Care Training, where appropriate. To provide excellent value for money, given IBC s limited resources, cut waste and direct resources to where they are most needed. To provide customers and staff with clear standards and expectations that reflect what they have told us is important to them. 1.4 In line with the implementation plan agreed by Executive last October, a system review followed by a procurement exercise has taken place. A comprehensive process has been followed, allowing officers to reach a significant level of confidence in the proposed Customer Relationship Management System.

4 1.5 The purchase and installation of a Customer Relationship Management System alone will not achieve the vision set out in the Customer Access Strategy. A small project team is working as part of the Transformation Programme to develop a detailed implementation plan not only for the Customer Relationship Management System itself but also to drive the other key elements of the Strategy: Channel shift moving as many customers as possible to the cheaper ways of accessing services while retaining face to face services for those who need them Reducing avoidable contact / demand management by taking a customer centred, right first time approach and planning our main outgoing contact with customers Increased activity in customer space moving first (only) customer contact out of the back office and into Customer Services providing a consistent level of service to customers Improved website with an increased focus on interacting with the Council as well as marketing. A new website was launched early in 2014 and is under constant review to assess whether it is helping to achieve the vision. Efficiencies through business process engineering reviewing our processes to ensure they are as efficient as possible. 1.6 Within the Transformation Programme an indicative savings target has been set in relation to the Customer Access Strategy. The Council expects to achieve a savings target of 500,000 per annum within two years of the implementation of the new Customer Relationship Management System (i.e. by the end of the 2016/17 financial year) 1.7 This report sets out the outcomes of the system review and procurement process for a new Customer Relationship Management System and seeks authorisation to contract with supplier CRM1. It also sets out the indicative next steps to achieve the Customer Access Vision in line with the Customer Access Strategy. 2. Background 2.1 A project team of customer services and ICT officers conducted an initial review of the Council s current Customer Relationship Management System to identify whether it would be capable of meeting the Council s needs. This review was supported by external expertise provided by Foresight Consulting (UK) Limited and included discussions with the current system supplier about developments and capabilities. The review concluded that the system which has now been in place for seven years in Ipswich Borough Council would not be able to meet future needs.

5 2.2 A specification document was developed using views and expertise from key stakeholders within the Council including customer services and ICT staff and the expertise of Foresight Consulting (UK) Limited, together with support from the Council s procurement team. Amongst other requirements the specification included the Council s needs around: Ability to migrate additional services into the customer space Enabling self-service including via tablets and other mobile devices Integration with key Council systems such as those for Council Tax, tenancy services, payments etc Data protection and information security Ability to develop scripts and processes within the Council without the need for expensive supplier consultancy Management information to enable service development and performance monitoring Automated workflows to avoid double keying 3. Relevant Policies 3.1 Building a Better Ipswich Principles and themes A Fairer Ipswich Value for Money A Safer and Healthier Ipswich A Greener Ipswich Goal By providing a good service to residents and other service users respective of their means or backgrounds The contract is considered to provide value for money and will facilitate the associated 500,000 savings targets within two years of implementation Full system implementation will enable more efficient service delivery in these areas Enabling greater levels of remote access to Council services will contribute to reduced travel to Council facilities 3.2 Customer Access Strategy the procurement of a new Customer Relationship Management system is fundamental to achieving the Customer Access Strategy.

6 4. Options Considered / Under Consideration 4.1 Having ascertained through the review of the current system outlined in 2.1 above, that it would not be able to meet the Council s needs it was decided to initiate a tender process following the OJEU restricted route, with added safeguards to ensure an open dialogue between Ipswich Borough Council s Customer Relationship Management Core Procurement Team and prospective suppliers. 4.2 The Pre-Qualification Questionnaire (PQQ) was issued on 27 th March 2014, and action taken to draw it to the attention of all prospective suppliers. 4.3 Eight completed PQQ s were returned on 29 th April 2014 and these eight companies were interviewed with six being considered acceptable at that stage and issued with an invitation to tender (ITT) on 2 nd June 2014, with a return date of 14 th July This tender stage included a supplier visit day hosted by the Customer Services Manager, aimed at ensuring the prospective suppliers fully understood our Customer Access Strategy and delivery expectations. Two suppliers withdrew and the remaining 4 participated in a Product Demonstration day in which they presented their systems, handling both pre-set and ad hoc requests. This made up 25 % of the final tender evaluation. 4.5 The Council also requested a demonstration tool (temporary licence for the product) to enable the Project Team to further test the products. 4.6 The full evaluation of the 4 tenders received included extensive site visits (both to supplier recommended sites and others), various moderation meetings, and a final clarification meeting with supplier CRM The recommended system meets the Council s requirements as stated in sections 1.5 and 2.2 above and provides best value. This was verified through the thorough evaluation of the tenders received. 4.8 If the recommendations of this report are agreed a detailed implementation plan for the new Customer Relationship Management System will be developed. This will need to be coupled with a revised implementation plan for the Customer Access Strategy to ensure that the required cultural changes are achieved. This is likely to include project teams drawn from across the Council to achieve channel shift, reduce avoidable contact etc. The scale and benefits to customers of the required change should not be underestimated and both Executive and Senior Managers will need to support the delivery of the Strategy in order to achieve the overall savings target.

7 4.9 In order to support the Council in ensuring it has a robust plan to deliver the strategy and savings, the Chief Operating Officer is in the process of identifying a best practice local authority to act as a critical friend to our planning and implementation. 5. Consultations 5.1 Tenderers presented their systems to the Project Team and site visits to current users of those systems also took place. Issues were clarified in accordance with the procedures stated in the ITT. The Transformation Board and Corporate Management Team have been kept up to date on the procurement and endorse the outcome. 6. Risk Management Risk Description The current system does not meet the needs of the council New system does not deliver the key objectives Consequence of risk Increasingly obsolete product unable to meet demands Unable to meet both performance and financial targets Risk Controls System management and supplier engagement Buddying system in place with other councils to share knowledge and experience in developing the product Probability of risk occurring taking account of controls (scale 1-6) 1 almost impossible 6 very high Impact of risk, if it occurred taking account of actions (scale 1 negligible; 4 catastrophic) Actions to mitigate risk 5 4 Replace system 2 2 Project team to be established to support product. Regular PI meetings with supplier, buddying process with other councils to minimise risk on technical issues. Wider project team put in place to manage nonsystem aspects of implementation

8 7. Environmental Impact Assessment 7.1 There are no specific environmental implications arising from this report. 8. Equalities and Diversity Implications 8.1 Under the general equality duty as set out in the Equality Act 2010, public authorities are required to have due regard to the need to eliminate unlawful discrimination, harassment and victimisation as well as advancing equality of opportunity and fostering good relations between people who share a protected characteristic and those who do not. 8.2 The protected grounds covered by the equality duty are: age, disability, sex, gender reassignment, pregnancy and maternity, race, religion or belief, and sexual orientation. The equality duty also covers marriage and civil partnership, but only in respect of eliminating unlawful discrimination. 8.3 The law requires that this duty to have due regard be demonstrated in decision making processes. Assessing the potential impact on equality of proposed changes to policies, procedures and practices is one of the key ways in which public authorities can demonstrate that they have had due regard to the aims of the equality duty. 8.4 An initial assessment was undertaken on 12 th September 2014 and it concluded the Customer Relationship Management System will allow the Council to monitor on-line use of corporate services by people with the nine protected characteristics, so the Council may develop polices in the future. A screening exercise indicated that, a full equalities impact assessment was not required at this time.

9 9. Financial Considerations 9.1 The initial purchase and implementation of the new CRM from Supplier CRM1 will require additional capital resource of 10,390. As shown in the table below. 13/14 14/15 15/16 Implementation costs, hardware costs, system costs and internal costs 82, Current budgetary provision -72, /17 Net cost 10, Executive is asked to authorise an additional 10,390 of capital to this project. 9.3 The ongoing net revenue costs are shown in the following table: 13/14 14/15 15/16 16/17 Licences, development costs and internal costs 10,500 86,740 62,140 54,650 Current budgetary provision from existing software maintenance budgets 0-27,000-27,000-27,000 Net cost/ saving (-) 10,500 59,740 35,410 27,650 Band B equivalent It is proposed that the net additional revenue cost is added to the savings target for the Customer Access strategy and delivered through efficiencies resulting from the implementation of the system. 9.5 A more detailed breakdown of the costs is included in the exempt Appendix Legal Considerations 10.1 The procurement of the Customer Relationship Management system has been carried out in accordance with contract standing orders and the Public Contracts Regulations 2006 which implement the EU procurement directive in the UK Following Executive s decision and the expiry of the 10 day standstill period required by the Public Contracts Regulations the Council will

10 enter into a formal contract with the supplier in accordance with the tender documents. 11. Performance Monitoring 11.1 An implementation plan is under development for the Customer Relationship Management System implementation and the delivery of the remainder of the Customer Access Strategy. Progress will be monitored regularly by the Transformation Board and reported to the Portfolio Holder. The Customer Services Operations Manager will meet regularly with the supplier to ensure any issues are speedily resolved Contract monitoring will be undertaken using key performance indicators (KPIs). 12. Conclusions 12.1 In order to achieve the Customer Access Strategy the Council needs to replace its Customer Relationship Management System and develop a revised, robust implementation plan for the remainder of the Strategy A robust procurement process has identified supplier CRM1 as providing the best value system to meet the Council s requirements. If the recommendations of this report are agreed then the new system should be implemented early in the new year. 13. Recommendations It is recommended that: 13.1 Executive authorise the Chief Operating Officer, in consultation with the Legal Services Operations Manager, to contract with the supplier identified as Supplier CRM1 in exempt Appendix 1 of the report to deliver the Customer Relationship Management System and to provide support and maintenance in accordance with its tender. Reason: Supplier CRM1 s tender meets the Council s technical requirements and is the most economically advantageous for the Council Executive authorise the Chief Operating Officer, in consultation with the Deputy Leader, to take the necessary steps to develop and deliver robust implementation plans for the Customer Access Strategy and the implementation of the Customer Relationship Management System. Reason: To ensure that the Customer Access Strategy is delivered

11 13.3 Executive authorise the Operations Manager for Finance and Procurement to add 10,390 to the capital allocation for the procurement of a new Customer Relationship Management System. Reason: To enable the Council to take advantage of the most economically advantageous tender and implement a Customer Relationship Management System which will enable delivery of the Customer Access Strategy

COMMITTEE: NORTH WEST AREA REF NO: NWAC/15/13 DATE: 22 SEPTEMBER 2015 CONSULTATION ON AN ASSET OF COMMUNITY VALUE NOMINATION THE DALES PUBLIC HOUSE

COMMITTEE: NORTH WEST AREA REF NO: NWAC/15/13 DATE: 22 SEPTEMBER 2015 CONSULTATION ON AN ASSET OF COMMUNITY VALUE NOMINATION THE DALES PUBLIC HOUSE 9 COMMITTEE: NORTH WEST AREA REF NO: NWAC/15/13 DATE: 22 SEPTEMBER 2015 SUBJECT: REPORT AUTHOR: HEAD OF SERVICE: CONSULTATION ON AN ASSET OF COMMUNITY VALUE NOMINATION THE DALES PUBLIC HOUSE CHRISTOPHER

More information

LONDON BOROUGH OF WALTHAM FOREST

LONDON BOROUGH OF WALTHAM FOREST LONDON BOROUGH OF WALTHAM FOREST Meeting / Date 22 nd June 2015 Report Title Cabinet Portfolio Report Author/ Contact details Wards affected Public Access Contract for the provision of Total Facilities

More information

All reports 1. Governance Service receive draft report Name of GSO Andrew Charlwood. Name of Finance officer. Date. Date. Date. Date.

All reports 1. Governance Service receive draft report Name of GSO Andrew Charlwood. Name of Finance officer. Date. Date. Date. Date. DELEGATED POWERS REPORT NO. SUBJECT: Contract Award for Early Intervention Case Management Software Product Control sheet All of the following actions MUST be completed at each stage of the process and

More information

All reports 1. Governance Service receive draft report Name of GSO DPR. Date 24/01/13

All reports 1. Governance Service receive draft report Name of GSO DPR. Date 24/01/13 DELEGATED POWERS REPORT NO. SUBJECT: Closure of Cash Incentive Scheme Control sheet All of the following actions MUST be completed at each stage of the process and the signed and dated report MUST be passed

More information

Initial Equality Impact Assessment

Initial Equality Impact Assessment Initial Equality Impact Assessment Department Service Area Date 20/10/11 This Initial EqIA will help you to analyse equality in the context of your policy, practice or function. The assessment is a useful

More information

DELEGATED POWERS REPORT NO. All reports 1. Governance Service receive draft report Name of GSO Paul Frost

DELEGATED POWERS REPORT NO. All reports 1. Governance Service receive draft report Name of GSO Paul Frost DELEGATED POWERS REPORT NO. 2007 SUBJECT: Participation in London-wide procurement of NHS Complaints Advocacy Services Control sheet All of the following actions MUST be completed at each stage of the

More information

Working in partnership for a safer Glasgow. Recruitment and Selection Charter

Working in partnership for a safer Glasgow. Recruitment and Selection Charter Working in partnership for a safer Glasgow Recruitment and Selection Charter Version 5 Effective 12 October 2015 CONTENTS 1. INTRODUCTION 2 2. ADVERTISING PROCESS 2 3. DOUBLE TICK POSITIVE ABOUT DISABILITY

More information

DELEGATED POWERS REPORT NO. All reports 1. Governance Service receive draft report Name of GSO Paul Frost

DELEGATED POWERS REPORT NO. All reports 1. Governance Service receive draft report Name of GSO Paul Frost DELEGATED POWERS REPORT NO. 1987 SUBJECT: Electoral Registration and Elections Management Software Contract Control sheet All of the following actions MUST be completed at each stage of the process and

More information

DELEGATED POWERS REPORT NO. 1. Governance Service receive draft report Name of BGO Andrew Charlwood. Date 11/12/2012

DELEGATED POWERS REPORT NO. 1. Governance Service receive draft report Name of BGO Andrew Charlwood. Date 11/12/2012 DELEGATED POWERS REPORT NO. 1891 SUBJECT: Swift Oracle Managed Service Contract Control sheet All of the following actions MUST be completed at each stage of the process and the signed and dated report

More information

17 SEPTEMBER 2015 NOT EXEMPT FACTORING CHARGES ON ACQUISITIONS

17 SEPTEMBER 2015 NOT EXEMPT FACTORING CHARGES ON ACQUISITIONS STIRLING COUNCIL THIS REPORT RELATES TO ITEM 11 ON THE AGENDA ENVIRONMENT & HOUSING COMMITTEE HOUSING & ENVIRONMENT 17 SEPTEMBER 2015 NOT EXEMPT FACTORING CHARGES ON ACQUISITIONS 1 SUMMARY 1.1 This paper

More information

Procedure No. 1.41 Portland College Single Equality Scheme

Procedure No. 1.41 Portland College Single Equality Scheme Introduction Portland College recognises the requirements under current legislation to have due regard to the general equality duty. 1.0 Context 1.1 Portland College supports equality of opportunity, promotion

More information

Stage 1: Scope of the Equality Assessment

Stage 1: Scope of the Equality Assessment Stage 1: Scope of the Equality Assessment ** NB. It is important that your Equality Champion (See Corporate, Equality and Safeguarding on WySpace for a current list) is aware that the EA is being undertaken,

More information

MS DENISE LE GAL, CABINET MEMBER FOR CHANGE AND EFFICIENCY

MS DENISE LE GAL, CABINET MEMBER FOR CHANGE AND EFFICIENCY Item Item REVISED SURREY COUNTY COUNCIL CABINET DATE: 23 APRIL 2013 REPORT OF: LEAD OFFICER: SUBJECT: MS DENISE LE GAL, CABINET MEMBER FOR CHANGE AND EFFICIENCY LAURA LANGSTAFF, ACTING HEAD OF PROCUREMENT

More information

Summary of the Equality Act 2010

Summary of the Equality Act 2010 Equality Act 2010 1 Summary of the Equality Act 2010 The full Equality Act 2010 can be accessed through this link: Equality Act 2010. Introduction and Protected Characteristics The purpose of the Equality

More information

Equality and Diversity Policy. Deputy Director of HR Version Number: V.2.00 Date: 27/01/11

Equality and Diversity Policy. Deputy Director of HR Version Number: V.2.00 Date: 27/01/11 Equality and Diversity Policy Author: Deputy Director of HR Version Number: V.2.00 Date: 27/01/11 Approval and Authorisation Completion of the following signature blocks signifies the review and approval

More information

All reports 1. Governance Services receive draft report Name of GSO Paul Frost

All reports 1. Governance Services receive draft report Name of GSO Paul Frost DELEGATED POWERS REPORT NO. 1493 SUBJECT: Implementing Scratch Cards to Facilitate Cashless Parking Control sheet All of the following actions MUST be completed at each stage of the process and the signed

More information

Appendix 1 EQUALITY IMPACT: SCREENING AND ASSESSMENT FORM

Appendix 1 EQUALITY IMPACT: SCREENING AND ASSESSMENT FORM Appendix 1 EQUALITY IMPACT: SCREENING AND ASSESSMENT FORM This form is to be used in conjunction with the Equality Impact Assessment Guidelines. Please refer to these before starting; if you require further

More information

Rachael Shimmin, Corporate Director of Adults, Wellbeing and Health. Councillor Morris Nicholls, Portfolio Holder for Adult Services

Rachael Shimmin, Corporate Director of Adults, Wellbeing and Health. Councillor Morris Nicholls, Portfolio Holder for Adult Services Cabinet 24 July 2012 Local HealthWatch Transition Plan including NHS Complaints Advocacy Service [Key Decision AWH 03/12] Report of Corporate Management Team Rachael Shimmin, Corporate Director of Adults,

More information

Date 15.6.09. Date 17.6.09. Date 18.06.09. Date Name of TU rep. N/A Date. Date 19.06.09. Date 19.06.09. Date 19.06.09. Date 19.06.09. Date 4.09.

Date 15.6.09. Date 17.6.09. Date 18.06.09. Date Name of TU rep. N/A Date. Date 19.06.09. Date 19.06.09. Date 19.06.09. Date 19.06.09. Date 4.09. DELEGATED POWERS REPORT NO. 839 SUBJECT: Tender acceptance for the provision of the Client Caseload Information System (CCIS) Database Control sheet All of the following actions MUST be completed at each

More information

INFORMATION TECHNOLOGY AND MEDIA SERVICES

INFORMATION TECHNOLOGY AND MEDIA SERVICES INFORMATION TECHNOLOGY AND MEDIA SERVICES Programmes and Planning, Core Systems Modernisation Programme CSM BI Data Migration Project Manager Full Time, Fixed Term (24 months) Grade G: 36,309-45,954 per

More information

ACCESS TO COLLEGE INFORMATION

ACCESS TO COLLEGE INFORMATION ACCESS TO COLLEGE INFORMATION This document will be made available in other languages and formats upon request from Reaseheath College employees and students (or their parents/carers) Version: 1 Date of

More information

BRISTOL CITY COUNCIL HUMAN RESOURCES COMMITTEE. Richard Billingham (Service Director: Human Resources)

BRISTOL CITY COUNCIL HUMAN RESOURCES COMMITTEE. Richard Billingham (Service Director: Human Resources) AGENDA ITEM NO. 9 BRISTOL CITY COUNCIL HUMAN RESOURCES COMMITTEE 17 th December 2015 Report of: Title: Ward: Richard Billingham (Service Director: Human Resources) Performance Management N/A Officer Presenting

More information

Code of Practice for Ministerial Appointments to Public Bodies

Code of Practice for Ministerial Appointments to Public Bodies This Code of Practice is published by the Commissioner for Public Appointments in fulfilment of his duties as set out in the Order in Council for Public Appointments 2002 (as amended). This Code is effective

More information

Councillor David Chambers Date of Decision/Referral to O & S REPORT OF: STRATEGIC DIRECTOR (CORPORATE) SDC/08/37

Councillor David Chambers Date of Decision/Referral to O & S REPORT OF: STRATEGIC DIRECTOR (CORPORATE) SDC/08/37 REPORT TO INDIVIDUAL CABINET MEMBER FOR FINANCE, LEGAL AND ICT 20 MAY 2008 Key Decision YES Forward Plan Ref No Corporate Priority ALL Cabinet Portfolio Holder : Councillor David Chambers Date of Decision/Referral

More information

APUC Supply Chain Sustainability Policy

APUC Supply Chain Sustainability Policy APUC Supply Chain Sustainability Policy Vision APUC aims to be a leader, on behalf of client institutions, in driving forward the sustainable procurement agenda (please see Appendix 1 for the commonly

More information

JOB DESCRIPTION. Information Governance Manager

JOB DESCRIPTION. Information Governance Manager JOB DESCRIPTION POST TITLE: Information Governance Manager DIRECTORATE: ACCOUNTABLE TO: BAND: LOCATION: CSS Head of Information Governance 8a CSS Job Purpose The Information Governance Manager will ensure

More information

RECRUITMENT AND SELECTION CHARTER

RECRUITMENT AND SELECTION CHARTER RECRUITMENT AND SELECTION CHARTER Effective from: 17 January 2012 Review date: March 2014 Version/Reference: Document owner: Version 2 (HR12/03) Human Resources Section RECRUITMENT AND SELECTION CHARTER

More information

All reports. 1. Governance Service receive draft report Name of GSO Andrew Charlwood

All reports. 1. Governance Service receive draft report Name of GSO Andrew Charlwood DELEGATED POWERS REPORT NO. SUBJECT: Children s Centre Management Information System - Retender Control sheet All of the following actions MUST be completed at each stage of the process and the signed

More information

INFORMATION TECHNOLOGY AND MEDIA SERVICES

INFORMATION TECHNOLOGY AND MEDIA SERVICES INFORMATION TECHNOLOGY AND MEDIA SERVICES Programmes and Planning, Core Systems Modernisation Programme CSM BI Data Migration Technical Lead Full Time, Fixed Term (24 months) Grade G: 36,309-45,954 per

More information

Council meeting, 31 March 2011. Equality Act 2010. Executive summary and recommendations

Council meeting, 31 March 2011. Equality Act 2010. Executive summary and recommendations Council meeting, 31 March 2011 Equality Act 2010 Executive summary and recommendations Introduction 1. The Equality Act 2010 (the 2010 Act) will consolidate into a single Act a range of existing equalities-based

More information

Equality and Diversity Strategy

Equality and Diversity Strategy Equality and Diversity Strategy If you require this document in another format or language please contact: Telephone: 023 9282 2444 E-mail: enquiries@portsmouthccg.nhs.uk Write: NHS Portsmouth Clinical

More information

Decisions 1. Approve the Council entering into a new lease and a licence for alterations to provide additional parking at North London Business Park.

Decisions 1. Approve the Council entering into a new lease and a licence for alterations to provide additional parking at North London Business Park. ACTION TAKEN UNDER DELEGATED POWERS BY OFFICER 16 th September 2015 Title Approval of Additional Temporary Car Parking at NLBP Report of Chief Operating Officer Wards All Status Public Enclosures Agreed

More information

Establish if the outline model discriminates against any of those groups based on the E&D protected characteristics Equality analysis

Establish if the outline model discriminates against any of those groups based on the E&D protected characteristics Equality analysis Service Redesign & / or staff restructure checklist Equality Analysis and HR Processes within the project plan. Project milestones EA process HR/ OD process Who? Develop PID/OBC PID/OBC must contain an

More information

Initial Equality Impact Assessment

Initial Equality Impact Assessment Initial Equality Impact Assessment Department Service Area Date Primary Alternative Provision Learning, Skills & Education, CCL October 2012 This Initial EqIA will help you to analyse equality in the context

More information

Sigurd Reinton, Technology Assurance Committee Chair. Report of the Technology Assurance Committee meeting on 12 September 2014

Sigurd Reinton, Technology Assurance Committee Chair. Report of the Technology Assurance Committee meeting on 12 September 2014 To: The Board For meeting on: 24 September 2014 Agenda item: 9 Report by: Sigurd Reinton, Technology Assurance Committee Chair Report on: Report of the Technology Assurance Committee meeting on 12 September

More information

EVERYONE COUNTS STRATEGY

EVERYONE COUNTS STRATEGY EVERYONE COUNTS STRATEGY Introduction The aim of the Equality and Diversity Strategy is to ensure that Great Places Housing Group promotes equality, tackles discrimination, values diversity, and continues

More information

How to do Business with the London. Borough of Sutton

How to do Business with the London. Borough of Sutton How to do Business with the London Borough of Sutton February 2013 1 About this guide This guide has been developed to assist businesses wishing to sell their goods and services to the Borough. Contents

More information

Equal Pay Statement and Information 2015

Equal Pay Statement and Information 2015 Equal Pay Statement and Information 2015 Contents 1. Introduction... 2 2. Commitment... 4 3. Purpose... 8 4. Approach... 10 5. Equal Pay Information... 12 6. Occupational Segregation... 14 7. Equal Pay

More information

22 JANUARY 2009 NOT EXEMPT CUSTOMER RELATIONSHIP MANAGEMENT (CRM) - SYSTEM PROCUREMENT

22 JANUARY 2009 NOT EXEMPT CUSTOMER RELATIONSHIP MANAGEMENT (CRM) - SYSTEM PROCUREMENT STIRLING COUNCIL THIS REPORT RELATES TO ITEM 10 ON THE AGENDA EXECUTIVE CORPORATE 22 JANUARY 2009 NOT EXEMPT CUSTOMER RELATIONSHIP MANAGEMENT (CRM) - SYSTEM PROCUREMENT 1. SUMMARY 1.1 The Council s Strategic

More information

Eastern Cheshire Clinical Commissioning Group

Eastern Cheshire Clinical Commissioning Group Eastern Cheshire Clinical Commissioning Group Healthcare Procurement Policy and Strategy Responsible Person: Neil Evans, Head of Business Management Date Approved: TBC Committee: Governance and Audit Committee

More information

The Newcastle upon Tyne Hospitals NHS Foundation Trust

The Newcastle upon Tyne Hospitals NHS Foundation Trust The Newcastle upon Tyne Hospitals NHS Foundation Trust Procedure for Joint Management of Complaints and Safeguarding Concerns within the Newcastle upon Tyne Hospitals NHS Foundation Trust Version No.:

More information

1. Executive Summary...1. 2. Introduction...2. 3. Commitment...2. 4. The Legal Context...3

1. Executive Summary...1. 2. Introduction...2. 3. Commitment...2. 4. The Legal Context...3 Mainstreaming Report and Equality Outcomes April 2013 to March 2017 Contents 1. Executive Summary...1 2. Introduction...2 3. Commitment...2 4. The Legal Context...3 5. An Overview of the Mainstreaming

More information

Irshad Maudarbacus, Russell Wright, Tina Rajakanu, Shahieda Sujee, Ramdoo Logh, Richard Ilsley

Irshad Maudarbacus, Russell Wright, Tina Rajakanu, Shahieda Sujee, Ramdoo Logh, Richard Ilsley POLICY REF NO.: SABP/RISK0021 NAME OF POLICY REASON FOR POLICY WHAT THE POLICY WILL ACHIEVE? WHO NEEDS TO KNOW ABOUT IT? Transporting People who use our services in private vehicles whilst on duty To provide

More information

BRISTOL CITY COUNCIL. Business Change and Resources Scrutiny Commission. Patsy Mellor, Service Director Citizen Services

BRISTOL CITY COUNCIL. Business Change and Resources Scrutiny Commission. Patsy Mellor, Service Director Citizen Services Agenda Item No. 9 BRISTOL CITY COUNCIL Business Change and Resources Scrutiny Commission 28 th September 2015 Report of: Title: Ward: Patsy Mellor, Service Director Citizen Services Phoenix Court Citizen

More information

BUSINESS CONTINUITY POLICY RM03

BUSINESS CONTINUITY POLICY RM03 BUSINESS CONTINUITY POLICY RM03 Applies to: All NHS LA employees, contractors, secondees and consultants, contractors and/or any other parties who will carry out duties on behalf of the NHS LA Version:

More information

Pension Fund Committee 2 March 2015

Pension Fund Committee 2 March 2015 Pension Fund Committee 2 March 2015 Title Barnet Council Pension Fund Performance for Quarter October to December 2014 Report of Chief Operating Officer Wards N/A Date added to Forward Plan N/A Status

More information

Equality Impact Assessment Form

Equality Impact Assessment Form Equality Impact Assessment Form November 2014 Introduction The general equality duty that is set out in the Equality Act 2010 requires public authorities, in the exercise of their functions, to have due

More information

Subject Access Request (SAR) Procedure

Subject Access Request (SAR) Procedure Subject Access Request (SAR) Procedure East and North Hertfordshire Clinical Commissioning Group Page 1 of 16 DOCUMENT CONTROL SHEET Document Owner: Chief Finance Officer Document Author(s): Anne Ephgrave

More information

National Standards for Safer Better Healthcare

National Standards for Safer Better Healthcare National Standards for Safer Better Healthcare June 2012 About the Health Information and Quality Authority The (HIQA) is the independent Authority established to drive continuous improvement in Ireland

More information

How to Do Business. With. Cheshire Constabulary

How to Do Business. With. Cheshire Constabulary How to Do Business With Cheshire Constabulary A guide for suppliers January 2010 1 Contents INTRODUCTION 3 PROCUREMENT RULES AND REGULATIONS 3 European Regulations 3 National Rules 4 Local Rules 4 HOW

More information

LONDON BOROUGH OF WALTHAM FOREST

LONDON BOROUGH OF WALTHAM FOREST LONDON BOROUGH OF WALTHAM FOREST Meeting / Date Cabinet 13 th November 2012 Agenda Item 10 Report Title Cabinet Portfolio Report Author/ Contact details Wards affected Public Access Appendices OneSAP ERP

More information

Building Equality, Diversity and Inclusion into the NHS Board Selection Process for Non Executives and Independent Directors March 2012 Edition

Building Equality, Diversity and Inclusion into the NHS Board Selection Process for Non Executives and Independent Directors March 2012 Edition Building Equality, Diversity and Inclusion into the NHS Board Selection Process for Non Executives and Independent Directors March 2012 Edition The NHS Leadership Academy s purpose is to develop outstanding

More information

Equality, Diversity & Inclusion (EDI) Policy Version 2.1

Equality, Diversity & Inclusion (EDI) Policy Version 2.1 Equality, Diversity & Inclusion (EDI) Policy Version 2.1 Original Author: Ariana Henderson Version 2.1 updated August 2013 Contents Confetti Institute of Creative Technologies... 2 Mission Statement...

More information

Item 6 Council 18 June 2014

Item 6 Council 18 June 2014 Item 6 Council 18 June 2014 Report on the outcome of the consultation on the Annual Retention Fee Policy Purpose of paper To report on the outcome of the consultation on the Annual Retention Fee Policy.

More information

Title ADOPTION OF COUNCIL TAX SECTION 13A DISCRETIONARY RELIEF POLICY EXECUTIVE MEMBER FOR RESOURCES

Title ADOPTION OF COUNCIL TAX SECTION 13A DISCRETIONARY RELIEF POLICY EXECUTIVE MEMBER FOR RESOURCES Purpose: For Decision PAPER E Committee EXECUTIVE COMMITTEE Date TUESDAY, 24 MARCH 2015 Title ADOPTION OF COUNCIL TAX SECTION 13A DISCRETIONARY RELIEF POLICY Report to EXECUTIVE MEMBER FOR RESOURCES EXECUTIVE

More information

Contract Tender for Library Management System

Contract Tender for Library Management System Contract Tender for Library Management System AGENDA NO: Cabinet Date 4 th July 2012 Leader of the Council Key Decision Background Documents Location/Contact for inspection of Background Documents Main

More information

South Downs National Park Authority

South Downs National Park Authority Agenda item 8 Report RPC 09/13 Appendix 1 South Downs National Park Authority Equality & Diversity Policy Version 0.04 Review Date March 2016 Responsibility Human Resources Last updated 20 March 2013 Date

More information

Type of change. V02 Review Feb 13. V02.1 Update Jun 14 Section 6 NPSAS Alerts

Type of change. V02 Review Feb 13. V02.1 Update Jun 14 Section 6 NPSAS Alerts Document Title Reference Number Lead Officer Author(s) (name and designation) Ratified By Central Alerting System (CAS) Policy NTW(O)17 Medical Director Tony Gray Head of Safety and Patient Experience

More information

Your Application and Our Recruitment Process

Your Application and Our Recruitment Process Your Application and Our Recruitment Process Please read this guidance carefully before you complete the application. Orkney Islands Council s Equal Opportunities Policy means that we want to ensure that

More information

Law Society of Scotland. Invitation to tender. Anti-money Laundering Compliance Framework. Responses required by 5pm, 12 January 2015

Law Society of Scotland. Invitation to tender. Anti-money Laundering Compliance Framework. Responses required by 5pm, 12 January 2015 J Law Society of Scotland Invitation to tender Anti-money Laundering Compliance Framework Responses required by 5pm, 12 January 2015 Page 1 28/11/2014 Commercial in Confidence The information contained

More information

Equality, Diversity & Human Rights Strategy

Equality, Diversity & Human Rights Strategy Equality, Diversity & Human Rights Strategy 2015-2019 This document sets out the Surrey Police Equality, Diversity and Human Rights (EDHR) strategy. It will explain our legal duties, vision and priorities

More information

Information Communication and Technology Management. Framework

Information Communication and Technology Management. Framework Information Communication and Technology Management Framework Author(s) Andrew Thomas Version 1.0 Version Date 24 September 2013 Implementation/approval Date 25 September 2013 Review Date September 2014

More information

PERTH & KINROSS COUNCIL. Equality & Diversity Member Officer Working Group. 18 September 2015. Equality and Diversity in Employment

PERTH & KINROSS COUNCIL. Equality & Diversity Member Officer Working Group. 18 September 2015. Equality and Diversity in Employment 6 G/15/241 PERTH & KINROSS COUNCIL Equality & Diversity Member Officer Working Group 18 September 2015 Equality and Diversity in Employment Section 1 Introduction 2 Page No. Section 2 Our Equality Duties

More information

EAST SURREY COLLEGE EQUALITY SCHEME

EAST SURREY COLLEGE EQUALITY SCHEME EAST SURREY COLLEGE EQUALITY SCHEME EQUALITY OUR COMMITMENT East Surrey College is committed to ensuring the fair treatment of all its staff, established and sessional, support and care workers, volunteers,

More information

APPLICATION FORM. Personal details. Surname or Family Name. Employer s Address & Postcode. Do you hold a current driving licence?

APPLICATION FORM. Personal details. Surname or Family Name. Employer s Address & Postcode. Do you hold a current driving licence? APPLICATION FORM Personal details Post Applied For Personal Nursing Assistants Surname or Family Name First Name(s) Other names Home Address & Postcode Home Tel No Mobile No Daytime Tel No Email Address

More information

Equality with Human Rights Analysis Toolkit

Equality with Human Rights Analysis Toolkit Equality with Human Rights Analysis Toolkit The Equality Act 2010 and Human Rights Act 1998 require us to consider the impact of our policies and practices in respect of equality and human rights. We should

More information

COMMITTEE: HUMAN RESOURCES REF NO: HR/13/47 DATE: 12 MARCH 2014 ORGANISATIONAL CHANGE MANAGEMENT AND REDEPLOYMENT POLICY

COMMITTEE: HUMAN RESOURCES REF NO: HR/13/47 DATE: 12 MARCH 2014 ORGANISATIONAL CHANGE MANAGEMENT AND REDEPLOYMENT POLICY 10 COMMITTEE: HUMAN RESOURCES REF NO: HR/13/47 DATE: 12 MARCH 2014 SUBJECT: PORTFOLIO HOLDER: HEAD OF SERVICE: ORGANISATIONAL CHANGE MANAGEMENT AND REDEPLOYMENT POLICY CLLR MARTIN COOK DAVID FIELD Short

More information

PROTOCOL FOR DUAL DIAGNOSIS WORKING

PROTOCOL FOR DUAL DIAGNOSIS WORKING PROTOCOL FOR DUAL DIAGNOSIS WORKING Protocol Details NHFT document reference CLPr021 Version Version 2 March 2015 Date Ratified 19.03.15 Ratified by Trust Protocol Board Implementation Date 20.03.15 Responsible

More information

Our promise to you. Court Users Charter

Our promise to you. Court Users Charter Our promise to you Court Users Charter April 2015 Introduction Our Court Users Charter sets out our standards of service and our commitments to you. We recognise that attending court is an unfamiliar experience

More information

Page 97. Executive Head of Asset Planning, Management and Capital Delivery

Page 97. Executive Head of Asset Planning, Management and Capital Delivery Page 97 Agenda Item 7 Report to: Strategy and Resources Committee Date: 16 December 2013 Report of: Executive Head of Asset Planning, Management and Capital Delivery Ward Location: Not applicable Author

More information

BU Bridging Fund Scheme

BU Bridging Fund Scheme Owner: J Northam, Head of RKE, RKEO Version number: 1.0 Date of approval: 6 May 2015 Approved [Title] by: Policy University Research and Knowledge Exchange Committee Effective date: 1 August 2015 Date

More information

Equality Impact Assessment

Equality Impact Assessment Equality Impact Assessment The Council is required to have due regard to the need to: eliminate unlawful discrimination, harassment and victimisation and other conduct that is prohibited by the Act advance

More information

Exit Questionnaire and Exit Interview Procedure

Exit Questionnaire and Exit Interview Procedure Exit Questionnaire and Exit Interview Procedure Procedure Reference Number: 2009.51 Approved: Name Date Author: Susan Poole 12/02/13 HR Advisor, Policy and Development Produced: 12/02/13 Review due: 3

More information

Customer Service Software System Business Case Lead Officer:

Customer Service Software System Business Case Lead Officer: Agenda item: 17 Committee: CABINET Date of meeting: 21 November 2012 Subject: Customer Service Software System Business Case Lead Officer: Head of ICT Portfolio Holder: Resources - Councillor T Oliver

More information

Transforming Labour Market Services. Equality and Impact Assessment v3.0 November 2012

Transforming Labour Market Services. Equality and Impact Assessment v3.0 November 2012 Transforming Labour Market Services Equality and Impact Assessment v3.0 November 2012 Transforming Labour Market Services Contents Contents... 2 1. Introduction... 3 2. Background... 3 3. Project Aims

More information

Swindon Borough Council Equality & Diversity Strategy. Agreed at Cabinet 14 th April 2010. Introduction

Swindon Borough Council Equality & Diversity Strategy. Agreed at Cabinet 14 th April 2010. Introduction Swindon Borough Council Equality & Diversity Strategy Agreed at Cabinet 14 th April 2010 Introduction Swindon Borough Council wishes to be recognised as a leading public authority in the way it promotes

More information

Equality and Human Rights Impact Assessment (EqHRIA) Standard Operating Procedure

Equality and Human Rights Impact Assessment (EqHRIA) Standard Operating Procedure Equality and Human Rights Impact Assessment (EqHRIA) Standard Operating Procedure Notice: This document has been made available through the Police Service of Scotland Freedom of Information Publication

More information

Overtime Policy. Policy ref no: HR023-14 Author (inc job Jude Champion, Senior HR Business Partner

Overtime Policy. Policy ref no: HR023-14 Author (inc job Jude Champion, Senior HR Business Partner Overtime Policy Overtime Policy Policy ref no: HR023-14 Author (inc job Jude Champion, Senior HR Business Partner title) Date Approved June 2014 Approved by Quality and Assurance Group Date of next June

More information

Equality, Diversity and Inclusion Handbook

Equality, Diversity and Inclusion Handbook HX.127.1 Equality, Diversity and Inclusion Handbook This publication is available in large print and easy read Welcome! At Calico, we are dedicated to promoting and celebrating the positive effect that

More information

PROCUREMENT PROCEDURE

PROCUREMENT PROCEDURE PROCUREMENT PROCEDURE TITLE: Diversity in Procurement ISSUE: 1.0 REFERENCE: BTP/Procurement/Procedure/20 DATE: 11 July 2011 AUTHOR: Freddie Josland/Miranda Smith/ Laraine Jackett APPROVED BY: Tony Foster

More information

Directorate: Economy and Environment 2013/14

Directorate: Economy and Environment 2013/14 Lean Working Page 1 of 16 Directorate: Economy and Environment 213/14 1. 2. 3. Title of Option Further review of the Corporate Asset and Facilities Management (CAFM) service. Brief Description It is anticipated

More information

Liverpool Hope University. Equality and Diversity Policy. Date approved: 14.04.2011 Revised (statutory. 18.02.2012 changes)

Liverpool Hope University. Equality and Diversity Policy. Date approved: 14.04.2011 Revised (statutory. 18.02.2012 changes) Liverpool Hope University Equality and Diversity Policy Approved by: University Council Date approved: 14.04.2011 Revised (statutory 18.02.2012 changes) Consistent with its Mission, Liverpool Hope strives

More information

The Highland Council. Transport Environmental and Community Services Committee 6 February 2014

The Highland Council. Transport Environmental and Community Services Committee 6 February 2014 The Highland Council Transport Environmental and Community Services Committee 6 February 2014 Agenda Item 14 Report TEC No 12/14 Improvement Action Plan in Response to the 2012 Employee Survey Report by

More information

PROCUREMENT & LOGISTICS DEPARTMENT

PROCUREMENT & LOGISTICS DEPARTMENT PROCUREMENT & LOGISTICS DEPARTMENT Tender/OJEU Procedure Overview This procedure applies to all purchases over 50,000 not covered by existing contracts and should be followed in conjunction with the Tender/OJEU

More information

EQUALITY AND DIVERSITY POLICY AND PROCEDURE

EQUALITY AND DIVERSITY POLICY AND PROCEDURE EQUALITY AND DIVERSITY POLICY AND PROCEDURE TABLE OF CONTENTS PAGE NUMBER : Corporate Statement 2 Forms of Discriminations 2 Harassment and Bullying 3 Policy Objectives 3 Policy Implementation 4 Commitment

More information

13-001-0202 Monitoring Payments Team

13-001-0202 Monitoring Payments Team Budget proposal reference number 13-001-0202 Monitoring Payments Team Cabinet meeting date 10/02/15 Service area responsible Adult Social Care Name of completing officer Lynne Jones Date EqIA created 13/11/13

More information

SUBJECT: FRAMEWORK AGREEMENT FOR THE PROVISION OF VIDEO CONFERENCING EQUIPMENT

SUBJECT: FRAMEWORK AGREEMENT FOR THE PROVISION OF VIDEO CONFERENCING EQUIPMENT REPORT TO INDIVIDUAL CABINET MEMBER FOR FINANCE, LEGAL AND ICT 29 FEBRUARY Key Decision YES Forward Plan Ref No Corporate Priority ALL Cabinet Portfolio Holder: Date of Decision/ Referral to O&S Cllr David

More information

All CCG staff. This policy is due for review on the latest date shown above. After this date, policy and process documents may become invalid.

All CCG staff. This policy is due for review on the latest date shown above. After this date, policy and process documents may become invalid. Policy Type Information Governance Corporate Standing Operating Procedure Human Resources X Policy Name CCG IG03 Information Governance & Information Risk Policy Status Committee approved by Final Governance,

More information

FUNDING APPROVAL FOR IMPLEMENTATION OF CLOUD-BASED PRODUCTIVITY AND COLLABORATION TOOLS (OFFICE 365)

FUNDING APPROVAL FOR IMPLEMENTATION OF CLOUD-BASED PRODUCTIVITY AND COLLABORATION TOOLS (OFFICE 365) London Borough of Hammersmith & Fulham CABINET 2 NOVEMBER 2015 FUNDING APPROVAL FOR IMPLEMENTATION OF CLOUD-BASED PRODUCTIVITY AND COLLABORATION TOOLS (OFFICE 365) Report of the Leader - Councillor Stephen

More information

GREATERLONDONAUTHORITY

GREATERLONDONAUTHORITY GREATERLONDONAUTHORITY REQUEST FOR MAYORAL DECISION MD1 648 Title: Hockey additional grant funding Executive Summary: This decision seeks approval to commit a further 300,000 from the major sports events

More information

A guide to customer care

A guide to customer care A guide to customer care putting you at the heart of what we do Our commitment to you We want to make sure: 2 You get a service you can use easily; You have a say in how we provide our service to you;

More information

Guidance for NHS commissioners on equality and health inequalities legal duties

Guidance for NHS commissioners on equality and health inequalities legal duties Guidance for NHS commissioners on equality and health inequalities legal duties NHS England INFORMATION READER BOX Directorate Medical Commissioning Operations Patients and Information Nursing Trans. &

More information

Service and Community Impact Assessment (SCIA)

Service and Community Impact Assessment (SCIA) Service and Community Impact Assessment (SCIA) Front Sheet: Directorate and Service Area: Environment and Economy: Oxfordshire Customer Services What is being assessed: Customer Service Centre self service

More information

Version Number Date Issued Review Date V1 25/01/2013 25/01/2013 25/01/2014. NHS North of Tyne Information Governance Manager Consultation

Version Number Date Issued Review Date V1 25/01/2013 25/01/2013 25/01/2014. NHS North of Tyne Information Governance Manager Consultation Northumberland, Newcastle North and East, Newcastle West, Gateshead, South Tyneside, Sunderland, North Durham, Durham Dales, Easington and Sedgefield, Darlington, Hartlepool and Stockton on Tees and South

More information

INFORMATION GOVERNANCE OPERATING POLICY & FRAMEWORK

INFORMATION GOVERNANCE OPERATING POLICY & FRAMEWORK INFORMATION GOVERNANCE OPERATING POLICY & FRAMEWORK Log / Control Sheet Responsible Officer: Chief Finance Officer Clinical Lead: Dr J Parker, Caldicott Guardian Author: Associate IG Specialist, Yorkshire

More information

RISK MANAGEMENT AND BUSINESS CONTINUITY ANNUAL REPORT

RISK MANAGEMENT AND BUSINESS CONTINUITY ANNUAL REPORT Agenda Item No. 7 EECUTIVE - 25 JUNE 2015 RISK MANAGEMENT AND BUSINESS CONTINUITY ANNUAL REPORT Executive Summary Risk Management and Business Continuity Management are the two main disciplines through

More information

Consultation on the introduction of diversity succession planning for board appointments and the lowering of the 150 employees threshold for

Consultation on the introduction of diversity succession planning for board appointments and the lowering of the 150 employees threshold for Consultation on the introduction of diversity succession planning for board appointments and the lowering of the 150 employees threshold for publishing gender pay gap and equal pay statements etc. October

More information

The Newcastle Upon Tyne Hospitals NHS Foundation Trust. Medical Devices Procurement Procedure

The Newcastle Upon Tyne Hospitals NHS Foundation Trust. Medical Devices Procurement Procedure The Newcastle Upon Tyne Hospitals NHS Foundation Trust Medical Devices Procurement Procedure Version No : 4.1 Effective From 4 December 2012 Expiry Date: 30 November 2013 Date Ratified: 3 December 2012

More information

Student Debt Management Policy and Procedures

Student Debt Management Policy and Procedures Student Debt Management Policy and Procedures Version 1.2 Effective date April 2015 Date for review May 2016 Policy owner Reference points Audience / handling notes Dissemination and implementation plan

More information

Introduction of a ban on the payment of referral fees in personal injury cases Equality Impact Assessment

Introduction of a ban on the payment of referral fees in personal injury cases Equality Impact Assessment Introduction of a ban on the payment of referral fees in personal injury cases Equality Impact Assessment Introduction This Equality Impact Assessment (EIA) relates to amendments to the Legal Aid, Sentencing

More information