Varies - including Guildford, Parramatta etc.
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- Victor Cross
- 8 years ago
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1 Position Title: Department: Service: Location: Reporting to: Direct Reports: Date of Review: Direct Support Worker Client Programs Accommodation Services Varies - including Guildford, Parramatta etc. Service Manager NIL New ABOUT NORTHCOTT: Our Purpose To build an inclusive society where people can live the life they choose. Our Vision We will grow our services because clients choose us as their provider of choice Our Core Values Friendly and considerate Committed and enthusiastic Innovative and responsive Ethical and courageous Professional and competent KEY OBJECTIVE OF THE SERVICE/DEPARTMENT To deliver a variety of support programs that suits the needs of people with a disability living in Sydney area. This primarily includes supporting clients in residential settings, but can also include respite care, vacation care, recreation activities, social activities and opportunities for continued learning and life skill development. All programs comply with their corresponding guidelines and are in accordance with the Disability Service Standards and Northcott s policies, procedures and values. KEY OBJECTIVE OF THE POSITION: To ensure that the objectives of the service are met using a person-centred approach. To safely assist and appropriately support clients with opportunities to reach their individual goals, by utilising meaningful activities at their homes or in the community. To assist and support in the quality personal care of residents as required. Page 1 of 5
2 Person in this role must be willing and able to work across multiple sites in a variety of shifts including evenings, nights and weekends according to the needs of the client/program. PERSON SPECIFICATIONS (SKILLS & KNOWLEDGE) Legislative knowledge Ability to work with in the Work Health and Safety (WHS) principles including safe manual handling procedures Ability to work with in the Disability Service Act and the NSW Disability Standards Client support skills Ability to work effectively with clients with complex support needs including people with acquired brain injury and complex healthcare Commitment to achieving valuable outcomes for people with disabilities within the person-centred environment Ability to implement individual service plans, healthcare and person-centred positive behavior support plans. Interpersonal communication skills Highly developed interpersonal, communication ( including written), problem solving and organisational skills Ability to establish effective and professional working relationships with clients, their families and with coworkers Ability to work independently and within a team environment to achieve program objectives Commitment to equality and anti-discrimination ESSENTIAL QUALIFICATIONS & EXPERIENCE REQUIRED Current Senior First Aid Certificate Current NSW Driver s License Experience in driving an accessible van with wheelchair lift Previous experience in supporting people with acquired brain injury Previous experience in support people with limited verbal communication skills Previous experience in working with clients who benefit from behaviour support Proficiency in using Microsoft Word, the internet and ing Desirable: Certificate III or IV in Disability or similar study Interest in a specific area such as swimming, sports and walking DELEGATION LEVEL NIL CORE COMPETENCIES OF THE ROLE The performance of the employee will be appraised by the Coordinator/Manager. The key areas of evaluation will be: Page 2 of 5
3 Consumer Focus Meets internal and external consumer needs in a timely and courteous manner. Communication Listens effectively, conveys and receives ideas, information and direction. Teamwork Contributes to the team on areas of specialisation or a specific role. Professionalism Displays a professional attitude with regards to oral communication, written communication and dress attire. Work Quality Sets high standards for own personal performance. Strives for quality work; increases effort to ensure quality work. Contributes to the development and implementation of new solutions, procedures and concepts. Is accurate, thorough, and reliable. Pays attention to detail. Consistently delivers what is required when required. Ethical Behaviour Ensures their dealings with all others are non-discriminatory, respectful, consistent, timely and equitable. Adaptability Receives new ideas and/or change in a positive fashion. Actively contributes to change processes. Safety Has a strong understanding of Work Health and Safety (WHS) principles and applies these in the workplace. DUTIES 1. Ensure that clients are in a safe environment and that they are free from any forms of abuse or harassment 2. Be aware and sensitive to the needs of people who are from Aboriginal or culturally and linguistically diverse backgrounds and assist with their integration into the service 3. Establish effective communication with the clients using whatever means of communication is appropriate for each individual and liaise with families and or advocates when required 4. Support and actively encourage client s participation in decision-making about their own program and about the service 5. Assist in the delivery of person-centred service according to the objectives of the program 6. Assist with planning and facilitation of meaningful program activities with consideration to other clients Page 3 of 5
4 7. Assist clients to develop skills which will assist them to become independent with activities of daily living and to actively participate in community activities with the aim of reaching independence 8. Work with other agencies and organisations to facilitate client access to activities 9. Provide adequate support to clients and take account of their wishes in all matters with due regard to Duty of Care, Work Health and Safety, and Northcott policies and procedures 10. Provide physical assistance as required. This may include: a. Assistance with all areas of personal care including feeding, toileting, bathing and grooming b. Transfers/hoisting between toilet, wheelchair, motor vehicle, bed etc. c. Administering medication or other medical/special procedures where required d. Physical assistance to participate in activities e. Transporting clients in vehicles to various locations or assistance to use public transport f. Assisting client with cooking meals as required g. Housekeeping duties 11. Accurately complete administrative tasks as required. This may include reading/writing: a. Client progress notes b. Shift reports c. File notes d. Communication books e. Learning Logs / Monthly reports f. WHS/Incident reports g. Medication forms/charts h. Vehicle logs i. NORTIS/Carelink client management system j. Timesheets k. Minutes l. Checking s m. Other required documentation 12. Perform the necessary duties to ensure that the premises and vehicles are kept clean and tidy 13. Always represent Northcott in a professional manner and promote a positive image of Northcott to clients, the community and relevant stake holders 14. Attend and contribute to staff meetings, supervision meetings, and other relevant meetings as required and use information/feedback to continuously improve work performance Page 4 of 5
5 15. Undertake staff development to acquire and enhance knowledge and skills relevant to the service and utilise the skills/knowledge to the standard trained 16. Assist in training people who volunteer at the program 17. Assist new staff with site/client induction as per Northcott induction checklist 18. Become familiar with and adhere to policies and procedures relating to each program 19. Work effectively as part of a team and utilise grievance procedures if problems arise 20. Use a Person Centred Behaviour Support approach when working with clients and follow Northcott s Positive Behaviour Support policy and procedure 21. Ensure requirements of the Privacy and Personal Information Protection Act (NSW) (1998)are are upheld This list is indicative only and is subject to change. All Northcott employees are required to comply with any reasonable work requests as directed by their employer from time to time. NORTHCOTT POLICY AND PROCEDURES All Northcott employees are expected to adhere to Northcott policies and procedures, in particular: Code of Conduct and Ethics Discrimination Harassment and Bullying Prevention Policy Equal Employment Opportunity Policy WHS Policies and Procedures. For more information see your manager or refer to the policy and procedures on the Northcott Intranet. Date Reviewed: January 2014 Employee s Signature Employee s Name Date Manager s Signature Manager s Name Date Please forward a signed copy to Human Resources. Page 5 of 5
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