LogicNets Expert Decision Support Automation. Excel at anything Expertise without limits

Transcription

1 Expert Decision Support Automation Excel at anything Expertise without limits

2 How Do You Clone Your Experts? As business process workflows become more complicated and demanding, there is an increased need to make expert knowledge rapidly and consistently available. The challenge is how to equip non-experts with the right information at the right time so that a range of players can reliably find and deliver expert information without always relying on the experts. We see this demand throughout industries and particularly in the healthcare and technology sectors. Most organizations have captured and aggregated substantial knowledge resources into searchable repositories, but they haven t generally solved the problems of how to find the right information and ensure it is delivered properly. This is where Expert System technology comes in. provides an easy-to-access online environment where organizations can automate even the most complex diagnostic workflow and technical processes so that even untrained participants access the right procedures, ask the right questions, connect answers to the most probable outcomes, and properly direct resolution. Expert Decision Support Automation The Expert Decision-Support system is a commerical off-the-shelf, strategic, web-based platform that automates the process of capturing and sharing expert knowledge and best practices. At its core, automates and structures complex workflow and protocols via the web so that non-expert staff, and even customers, can be guided accurately through the correct series of steps to deliver expert-quality results. connects to resources in your knowledge bases or can provide its own centralized Knowledge Center to assist in aggregating knowledge resources. It also integrates bi-directionally via secure web services with other existing infrastructure systems including CRM, ERP, asset management and PBX phone systems. works in both deterministic and dynamic modes, automatically predicting the most probable outcomes and navigating users through potentially complex scenarios to the optimal result. The system is heuristic, constantly recalculating optimal resolution pathways based on historical data so that the accuracy of the system is maintained even as the environment it supports evolves and changes. And does all this as a web-based service so that potential users with a wide range of roles, locations, and access devices can easily access the system and execute your best practices.

3 Expert Knowledge Delivered in Your Organization s Image You can deploy applications developed with using any format and layout options supported by your web browser. As the examples below demonstrate, users typically create applications that blend seamlessly with their branding and user interface standards. Visual Design Makes Deployment Easy makes capturing and automating expert knowledge easy. It provides a visual workflow design environment, preempting any need to program. Subject matter experts create logic flowcharts by dragging and dropping elements on the screen and double-clicking on them to set and edit parameters. As designers construct a flow of logic, they can quickly and easily test their application and simulate the user experience without code compilation of any kind. Instant Delivery and Collaborative Feedback Once designed and tested, a -based application is published and made available to users. The system also requests and collects structured user feedback. After it is published, the system tracks usage history and learns heuristically, applying user input and system details to improve predictive diagnostics. As the -based application works in production, the system applies and constantly recalibrates the weights and probabilities of different possible resolution paths, growing more accurate over time and greatly reducing knowledge article maintenance requirements.

4 Core & Modular Architecture is modular, allowing users to focus on the specific functionality they need. At ' core is a powerful decision engine that lets you create, share, and manage web-based applications that contain your decision-making expertise. It provides three main areas of functionality: The Designer Lets you use to quickly build applications either from scratch or from pre-packaged templates provided with the system. Either way, no coding is required to create powerful expertise-driven applications. The Publisher Lets you test your application before you go live; gather and incorporate feedback; and, when you are ready, publish your system to the Web. Manager Lets you manage system users with a range of roles and credentials and monitor the performance and usage statistics for your published applications, optimizing them as needed. Application Frameworks Production-scale applications often require significant functionality that goes beyond modeling expert workflow and decision trees. To reach broad audiences and automate mission-critical applications, an expert system application will likely need: Advanced user management with flexible, enforceable roles and permissions The ability to integrate with internal network standards The ability to handle concurrent usage and manage retention and transfer of sessions across time and among different users Elicit user input and support crowd-sourcing of feedback Support multi-screen interface options with multiple and contextually-related screen layouts and advanced navigation The Application Frameworks provide all this functionality for the most common automated industry usage cases including: Technical support call center, field service and customer self-service Medical diagnostics protocols and synoptic reporting Risk management and environmental health and safety (EHS) Industrial diagnostics and quality control General workflow

5 Enhanced Functionality Modules enhances its core system with powerful add-on modules that provide additional layers of targeted, customizable functionality. Available Tools also offers tools that can be integrated with any -based application: Web Services Remotely and automatically interact with other infrastructure components, such as SharePoint, SalesForce.Com, or Oracle OnDemand. Mobile Device Support ' applications for iphone, ipad, and Android devices not only make it easy to access the system remotely but also enable powerful remote functions that support all mobile device capabilities, including GPS, camera, and barcode and QR scanner, for example. PDF Generator Provide users the ability to create and print documentation with customized layout and format details from within an application. Advanced Charts & Graphics Display complex statistics in graphical formats, which are particularly useful for management and system administration and can provide clearly displayed system and usage reports. Generate detailed charts using real-time data. Predictive Diagnostics Allows organizations to assign weights and probabilities to outcomes and diagnostic paths so that the optimal solution can be identified at any stage during resolution. This feature is adaptive, using historical results to constantly learn and adjust weights and probabilities based on actual outcomes. Knowledge Center Integrates knowledge management within the expert system including the ability to capture and maintain content, search and navigate, regulate and control access, and manage interactive user feedback. Remote Device Monitoring Automates the connection to and collection of data from remote sources, allowing the systems and equipment being supported to directly report status and diagnostics information. Embedded Device Support Allows applications to run as stand-alone executables on the supported devices themselves to perform hands-off expert decision support and enable pro-active maintenance. Framework Extensions The Framework Extensions extend functionality to additional user classes: End-User Self Service Allows appropriate content and components of an organization s application to be presented to end-users for self-service. Off-line Field Service allows users with devices that are not continuously online to download a stand-alone instance of the application to devices to access full functionality while off-line, re-synching automatically with the central service.

6 Hosted or On-Prem is available as a cloud-based service, or you can purchase a permanent license and run and administer the platform on your own servers. System Requirements Hosted: none (we provide 24 x 7 availability) On Premises: Windows or Linux server running standard web services To Create Applications: Any Web Browser Designer Subscription To Share Applications: Any Web Browser Named User, Concurrent User, or Device Subscription - A Clear Return on Investment with Strategic Benefits and the use of Expert Decision-Support Automation offers clear benefits in virtually all industries. While the tactical results easily justify the deployment of an expert system with a clear return on investment on a project-by-project basis, the strategic value is critical: Ensure you accurately capture and deliver expert knowledge with a system that can automate maintenance and adapt with minimal intervention Make expert knowledge a true collaborative asset for staff and even customers Reduce the exposure caused by undocumented tribal knowledge or the risk of brain drain. Fully leverage your pre-existing large investments in workflow infrastructure with a system that amplifies their value Differentiate your company from your competition With, the use of expert system technology as a strategic platform is a no-brainer, with clearcut and rapid returns on investment and extensibility to address a wide range of scenarios.