Educational Services: Network Based Education. Bee Ng, Ph.D. Director, Educational Services October 12, 2005

Transcription

1 Educational Services: Network Based Education Bee Ng, Ph.D. Director, Educational Services October 12, 2005

2 Agenda Sun Educational Services Overview Sun Learning Connection (SLC) Live Virtual Class Remote Labs SLC Demonstration Q&A

3 Sun Educational Services Worldwide Training Division of Sun Services, Sun Microsystems, Inc. (SMI) Dedicated to providing comprehensive training on Sun Products, Sun Technology and Sun Solutions to Customers, Partners, and IT Professionals worldwide > Provides training in over 60 countries Delivers a full breadth of training options: Instructor-Led Training (ILT), Sun Learning Connection (SLC), Webbased training, Live Virtual Class (LVC), Remote Labs, Seminars/Workshops Leads to Industry-Recognized Certification

4 Network-Based Education (NBE) Drivers elearning is the fastest growing market segment of the training market > IDC forecasts that online learning will grow from 15% ($1.3B) in 2003 to 26% ($2.6B) in 2007 while ILT declines from 62% to 49% elearning is the least expensive way to train employees usually 1/3 the cost of other delivery methods Available 24X7, on-demand learning, flexible scheduling Reduces travel time and costs Reduces time away from work

5 Sun SM NBE Strategy TYING IT ALL TOGETHER Modalities work in a complementary manner to provide blended learning and a high quality learning experience for IT skills and ultimately, for enhanced business productivity

6 The Sun Learning Connection (SLC) The Sun Learning Connection is a fully-hosted online learning solution that helps reduce complexity, lower risk, and increase performance

7 Sun Learning Connection - Strategy A complete online learning connection to help customers train on Sun Technology and other IT skills and soft skills curricula Provides best-of-breed technical training on Sun technology Delivers related 3 rd party technology and soft skills training Leads to Industry-recognized certification Provides Online, Web-Access to Training (anytime, anywhere, any platform) Cost effective lowers the overall cost of training Extended reach more students have access to training material

8 The Sun Learning Connection Features Fully managed online service that includes hosting, administration and help desk support > Learner mode provides student access to content > Administrator mode provides access to reporting and student progress dashboard Highly secure, always-available, online customer connection A simple graphical user interface Standardized content (SCORM compliant), automated search and student history tracking services Single url to access Sun and third party content

9 The Sun Learning Connection Features (cont.) A fully Globalized Solution Sun Learning Connection: > User Interface Supports 11 Languages >English, French, Italian, Dutch, Spanish, Portuguese, Japanese, Korean, Traditional Chinese, Simplified Chinese Content NOW Available in 14 different languages

10 The Sun Learning Connection Benefits Course catalogs are bundled from more than 5,000 offerings, including IT Technology, Desktop and Business and Professional Development Reduce complexity with a single-source learning solution that is centrally managed and administered Get access to content on demand via the web anytime from virtually anywhere Effectively support the need to skill an entire organization Take advantage of enhanced search capabilities that let users easily locate courses and selected modules within courses

11 The Sun Learning Connection Support 24x7 coverage Users contact Sun based on geographical location > > User phones local Customer Care Center > Call routed to Help Desk >User transferred live or can opt to be contacted within 15 minutes >Issue resolved immediately or escalated customer ticket closed only upon resolution

12 Customers Financial institutions Telcos Manufacturing Organizations Educational Institutions Government Agencies High Tech Manufacturers Healthcare Organizations Insurance Organizations

13 Sun SM Live Virtual Class (LVC) Live, Instructor-led training over the Web (the Virtual Classroom) Key Features Advanced collaboration platform that joins instructor and students in virtual classroom Learning capability that easily spans the enterprise Content designed for online collaboration Platform-independent browser-based learning center Availability of practice as a learning component through downloadable or Remote Labs whenever necessary Benefits: New IT learning that accelerates ROI Flexible classroom:easy and consistent knowledge transfer across the extended enterprise Mobile classroom: the classroom is wherever the learner is, accessible through a browser Sun can up-level IT processes by training employees on new technology, through customizable global training programs

14 Live Virtual Class Application

15 LVC Whiteboard - Display Slides - Annotate slides - Draw diagrams - Highlight - Etc.

16 LVC Direct Messaging - Student to instructor - Student to student - Clarify points with peer students - Ask questions of instructor or backup instructor

17 LVC uses VOIP for audio - No expensive long distance calls needed - Speakers and microphone required

18 LVC uses VOIP for audio - Click Talk button to request the floor

19 LVC Participant Info - Lists everyone who has entered the virtual classroom - Instructor(s) listed as moderator

20 LVC Participant Info - Students can raise hands - Hand-raising status visible to all

21 And more... - Designed to truly recreate the traditional classroom with its high interactivity in an online environment

22 Sun SM Remote Labs Risk Free Approach to Hands on Skills Development Key Features Robust remote learning capability Availability of advanced Sun hardware technology in a convenient and highly affordable learning model Reliable hands-on skills development with live and expert instructor guidance or using self-paced access to practice environment Standardized global training environments Learning environment built on Sun's best practices educational framework Benefits: Expert and real-time instructor assistance for practice on the Solaris Operating System, HP-UX, Linux, Windows and legacy Remote Lab training services that support heterogeneous learning environments The lab is now on the desktop; no travel or hotel costs required for practice sessions. Practice environment is accessible by anyone with a browser

23 Sun Educational Services - Summary Sun Provides Comprehensive Training on Sun Products, Sun Technology, and Sun Solutions including 3 rd Party Training offerings Sun Utilizes a Broad Range of Training Options ILT, Online Learning (SLC), LVC, RLDC, Seminars and workshops including blended solutions

24 Sun Educational Services Demonstration of SLC Questions and Answers

25 Educational Services: Network Based Education Bee Ng