Residential Block Management.

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1 1 Residential Block Management

2 Why choose CJ Delemere as your Property Management Agent? CJ Delemere was established in 1981 and successfully manage a number of residential properties within Muswell Hill and the surrounding areas. The company has built up a solid reputation across the local community and provide a range of services for freehold clients and Residential Management Companies (RMCs). These complement our sales and lettings business for which CJ Delemere are well known. We believe that the key to successful residential property management is the delivery of a first class professional service which is both cost effective and efficient. As a local company, we can offer a responsive and tailored service to suit your residential property needs. Our current portfolio covers a large range of property, from Edwardian mansion blocks to modern, high rise developments. We have many years of experience and knowledge in dealing with everything from day to day repair enquiries to the management of large major works projects and an ability to bring in the expertise to match your property requirements. Our team is supported by a strong and reliable source of local contractors who undertake maintenance and repairs and provide a 24 hour emergency service where necessary. We can quickly deal with issues as they arise and you can be confident of a dedicated point of contact, not an answer phone or waiting for that response. Amongst its portfolio, CJ Delemere manage the renowned and prestigious Collins mansion blocks on behalf of the freeholders of trusts established to oversee the estate. These include houses on the famous Rookfield Estate, totalling some 250 properties. Bedford Square

3 5 Our Residential Block Management Services designed around you As a business, we focus on the issues that matter to you. Our objective is to provide a comprehensive range of services covering all aspects of block management. We passionately believe that an effective and efficient approach to service delivery improves the desirability and potential value of your property asset. We deal with all aspects of block finance, including the collection of service charges and ground rents and establish realistic budgets with clients to meet specific needs and service level arrangements. However, this is only a fraction of what CJ Delemere can offer. We are experienced in the management of major works programmes, specialist service contracts and the planning of all maintenance requirements for your block, whether it be for small houses to large mansion blocks or modern, purpose-built flats. If you require the specialist knowledge to manage on site staff, a concierge service or ensure contracts are in place for sophisticated electronic building management systems, we can help. Whatever the needs or requirements of your block, we can put together a suitable management package to cover all circumstances.

4 7 These are other services which are provided for our current clients: Regulated tenancy management, including property inspections and refurbishment prior to re-let Lease enquiries and facilitation of lease variations and licences for alterations Managing communal insurance claims Provision of surveying services, specifications, tender administration and supervision for major works Our Core Business Maintenance planning and long-term cost forecasting Administration and co-ordination of Section 20 notices Engagement and management of consultants for CDM, party wall and planning/building regulation matters Service contract reviews, re-negotiations and re-tendering Management of on-site staff and payroll arrangements within the team is managing the day to day running of our portfolio, dealing with client enquiries, undertaking inspections and maintaining excellent communication between all parties involved to get the job done. It s what we are good at! Hampstead Heath

5 9 Our people and regulation supporting your needs The world of residential block management demands an up to date awareness and knowledge of current legislation and codes of practice. CJ Delemere are corporate members of the Association of Residential Managing Agents (ARMA) and are affiliated through its team, to the Institute of Residential Property Management (IRPM). All staff receive regular training and support to ensure they maintain a professional approach to property management and are rewarded for providing excellent service delivery. Our team are experienced in managing diverse client requirements and you will always receive personal and dedicated contact from us. We maintain efficient property management and accounts software systems which allow us to retain up to date records and retrieve documents whenever required. Client reports can be provided to suit your circumstances. We have a dedicated accounts manager, supported by a block management team, who are able to support both freehold and Residential Management Company clients, in day to day management, attending meetings and working with you to ensure the smooth running of all matters. Our property management team undertake regular inspections of the portfolio to ensure that issues are dealt with in a timely manner and concerns brought to the attention of clients as part of our proactive approach. Primrose Hill

6 11 Our portfolio and clients We manage several hundred flats and houses, including blocks under various Trusts. CJ Delemere can deliver a service to you within any North London borough. Our general management fee includes the administration, contract set up and insurance for your property, and to ensure the smooth running of services. We strive to improve the level of service provided for our clients, including electronic document storage, retrieval and distribution and continual development of our website to improve information and on-line details. Our clients range from directors of small street properties and medium size blocks to freehold trusts overseeing large mansion blocks. We have to respond to a host of different priorities with an array of different investment interests it is this flexibility which sets CJ Delemere apart from other agents. Our mission however is the same to manage places where people want to live and to create an environment and harmonious residential community spirit. Burgh House, Hampstead

7 13 Our approach to your property added value When CJ Delemere start to manage your block, a complete audit of existing arrangements is undertaken, including a detailed property inspection and health check. Any urgent matters are dealt with and we then focus on the finances, budgeting for future maintenance and undertaking a comprehensive re-assessment of service agreements, insurance arrangements and compliancy requirements. We will provide you with an honest appraisal, together with our agreed actions covering immediate priorities and a first year programme to get things underway. We can also help with a longer term maintenance and service plan if you require. At CJ Delemere, we accept our responsibilities to you from day one and take a serious approach to the complex arrangements for managing a residential block. We operate in an increasingly competitive environment where added value components to standard delivery can make all the difference. We can offer a tailored management arrangement to deal with the matters important to you. Park Crescent

8 15 Our communication with you Irrespective of the size of the block we are managing, we believe that communication is the key to getting things agreed and done. As we are a small team, you are guaranteed of being able to speak to someone who can help and who will have a knowledge of the issues. From taking a call, to liaising with specialist contractors, organising meetings, distributing letters and notices, efficient communication enables the smooth running of all services. We issue regular updates to clients and individual leaseholders, including a bi-annual newsletter with generic and specific information relating to each block. However, our team pride themselves in having excellent communication skills and we organise regular leaseholder surgeries and participate in annual general meetings. At the same time, we also appreciate that our clients are busy people themselves and one communication strategy does not necessarily suit all. Therefore, we will agree with you how this should work to provide the most effective dialogue possible. Gloucester Gate

9 17 CJ Delemere five point management plan This plan sets out our approach to the initial stages of block management: Property Audit Documentary Audit Lease Issues Financial Staffing Health Check (H&S) Maintenance issues Maintenance planning Service contracts Lease checks Accounts Insurance details Letter of introduction Licences Sub-letting Sales Covenants S/C accounts Arrears MW Funds Cash book Supervision Personal Dev Profile Action plans Reviews and targets Depending upon the time of year in which we start managing your block, the aim will be the same to deal with and resolve urgent matters. These could include drainage clearance, leaf removal, tackling on-going leaks and attending to health and safety and security risks. Our five point management plan ensures that we have a consistent strategy for signposting issues and to develop a smooth transition process from day one.

10 19 We would be delighted to have an informal discussion with you and to provide further information on the range of residential block management services that we offer. 418 Muswell Hill Broadway London N10 1DJ Let s talk Contact us or info@cjdelemere.com

11 418 Muswell Hill Broadway London N10 1DJ or