Total Asset Management Capability Tool
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1 TOTAL ASSET MANAGEMENT Total Asset Management Capability Tool September 2004 TAM04-15 TAM Total Asset Management Capability Tool i
2 Total asset management capability tool September 2004 TAM04-15 ISBN X (set) ISBN Asset management New South Wales. 2. Capital Investment. 3. Public administration New South Wales I. Title. (Series : TAM 2004) This work is copyright. Apart from any use as permitted under the Copyright Act 1968, no part may be reproduced by any process without written permission from the NSW Treasury. Requests and inquiries concerning reproduction and rights should be addressed to: NSW Treasury The Executive Officer, Level 27 Governor Macquarie Tower 1 Farrer Place Sydney NSW 2000 General inquiries concerning this document should be initially directed to: Arthur Megaloconomos (Tel: or Arthur.megaloconomos@mail.treasury.nsw.gov.au) of NSW Treasury. This publication can be accessed from the Treasury s Office of Financial Management Internet site [ For printed copies contact the Publications Officer on Tel: Set consists of: ISBN ISBN X ISBN ISBN 07313c Total Asset Management Capability Tool TAM04-15 Total Asset Management Capability Tool - Snapshot Capability Review TAM04-16 Total Asset Management Capability Tool - The Guide to Conducting a Full Capability Review TAM04-17 Total Asset Management Capability Tool- The Capability Review Report Kit TAM04-18 Further publications are also available in this series on the following topics: ISBN ISBN ISBN X ISBN ISBN ISBN ISBN ISBN ISBN ISBN ISBN ISBN ISBN ISBN Asset Strategy Planning TAM04-1 Capital Investment Strategic Planning TAM04-2 Asset Maintenance Strategic Planning TAM04-3 Asset Disposal Strategic Planning TAM04-4 Office Accommodation Strategic Planning TAM04-5 Total Asset Management Template TAM04-6 Asset Information Guideline TAM04-7 Demand Management Guideline TAM04-8 Heritage Asset Management Guideline TAM04-9 Life Cycle Costing Guideline TAM04-10 Post Implementation Review Guideline TAM04-11 Risk Management Guideline TAM04-12 Sustainable Development Guideline TAM04-13 Value Management Guideline TAM04-14 TAM Total Asset Management Capability Tool ii
3 TABLE OF CONTENTS 1. The Asset Management Capability Tool and why it was developed 1 2. Use of the tool across government 3 3. The elements of the tool and its use 4 TAM Total Asset Management Capability Tool iii
4 ASSET MANAGAMENT CAPABILITY TOOL 1. The Asset Management Capability Tool and why it was developed Total Asset Management (TAM) is a Government policy focusing public sector assets on supporting the delivery of government services to achieve the broad results sought by government. Effective implementation of TAM provides a significant impact on the cost efficient delivery of agency services, by managing the assets more efficiently and ensuring the asset base is best configured to support staff, technology and other resources required to deliver services. Effective asset management requires the right mix of strong leadership, appropriate skills and resourcing, effective management, suitable policies and processes, good risk management and good measurement systems. The Asset Management Capability Tool helps agencies understand their strengths and weaknesses and measure and improve their overall asset management ability allowing fuller implementation of TAM policy. The tool is based on a process of self assessment. It enables organisations to measure themselves against nine criteria that determine sustainable high performance. The EFQM Model ENABLERS OUTCOMES Leadership People Policy & Strategy Processes People Client Key Performance Partnerships Society INNOVATION AND LEARNING 1999 EFQM The Model is a Registered Trade Mark of EFQM TAM Asset Management Capability Tool 1
5 The tool is based on the European Foundation for Quality Management (EFQM) Excellence Model (illustrated above) and shares characteristics with proven performance improvement models from around the world including the Australian Business Excellence Framework, the American Baldridge National Quality Program, and the European EFQM Excellence Model. The Office of Government Commerce in the UK adopted the EFQM Excellence Model for measuring procurement capability. The NSW Government s Smarterbuying NSW developed the material in this guideline for its Procurement Capability Tool. This has now been adapted for use as the Asset Management Capability Tool. The first five criteria- leadership, people, policy and strategy, partnerships and processes are known as enablers as these are the practices that need to be in place to achieve good performance. The other four criteria people outcomes, client outcomes, society outcomes and key performance outcomes, are known as outcomes as these are the measurable results of an organisation s practices The tool uses a detailed questionnaire that is filled in by a cross- sectoral team from the organisation to review capability against each of these criteria. A workshop approach is used to discuss the results of the questionnaire including real examples of practices and outcomes within the organisation. In this way, actual capability, as well as perceptions of capability can be assessed. This process is known as a Capability Review. The Tool helps organisations to understand what is affecting their asset management outcomes and to act on any institutional weaknesses. After undertaking a Capability Review, a report is drawn up on the outcomes. This provides a detailed assessment of the organisation s capability against each of the nine criteria. In this report key areas of strength and areas for improvement are highlighted. The tool provides a template for organisations to produce this report. On the basis of this report organisations are advised to make plans for improvements, ideally aligned with their existing planning cycles. The tool provides a template for organisations to produce an improvement TAM Asset Management Capability Tool 2
6 2. Use of the Tool across government The tool has three uses: Internal review and improvement The Tool is a resource for individual organisations, allowing them to measure and improve their asset management capability and, ensuring their assets more effectively support their service delivery. Setting performance indicators The Tool will be used to set critical success factors against which organisations can compare their own practices and outcomes. Organisations can use the Tool to set benchmarks against similar agencies or top performers as a means of driving up their outcomes. Raising the bar across the sector Agencies should include an outline of their Capability Review and their improvement plans in their annual Asset management plans submitted to NSW Treasury. By reporting on the improvements they have made, organisations will indicate the sector s overall asset management capability. Learning from others will help organisations to plan for and measure improvements to the way they manage assets and will raise the standard across the sector. TAM Asset Management Capability Tool 3
7 3. The elements of the Tool and its use There are three basic components of the Tool: The Snapshot Capability Review An abridged version of the full Tool, it leads agencies through a checklist of questions about their practices and outcomes. Using this guide, agencies can quickly assess their asset management capability, identify their strengths and weaknesses, and decide whether they need to conduct a full Capability Review. The Guide to Conducting a Full Capability Review This is a step-by-step guide to conducting a Capability Review using the Tool. The review is based on a detailed questionnaire and workshop, in which participants assess the organisation s practices and outcomes and provide supporting evidence. The Capability Review Report Kit This kit provides a template for writing up the outcomes of the Capability Review. Agencies can enter numerical scores into the macros included for a quick performance indicator. The kit also has a number of suggested templates for expressing the numerical scores and for writing up the full Capability Review Report. This report forms the basis for developing a plan for improvement. A template for an improvement plan is also provided as part of this kit. TAM Asset Management Capability Tool 4
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