Remote Support Appliance Installation

Transcription

1 Remote Support Appliance Installation 2015 Bomgar Corporation. All rights reserved worldwide. BOMGAR and the BOMGAR logo are trademarks of Bomgar Corporation; other trademarks shown are the property of their respective owners. TC:8/19/2015

2 Table of Contents Bomgar Appliance Installation 3 Initial Network Configuration During Appliance Setup 6 SSL Certificate Requirement 9 Check for Updates to Install Bomgar Software 10 Bomgar Open Source Statement 11 CONTACT BOMGAR info@bomgar.com (US) +44 (0) (UK/EMEA) BOMGAR.COM 2

3 Bomgar Appliance Installation This guide walks you through the initial setup and configuration of your Bomgar Appliance. Should you need any assistance, please contact Bomgar Technical Support at help.bomgar.com. Prerequisites Before starting, it is important to know that until the Bomgar Appliance's prerequisites have been met, you will neither be able to reach your appliance directly by its IP address or hostname nor be able to check for updates or use it to provide remote support. The Bomgar Appliance requires the following at a minimum: One or two available power outlets, depending on your appliance (one for the B200, two for the B300 or B400) A high-speed network connection A network router or switch A unique, static IP address for the Bomgar Appliance A private DNS A-record resolving to the static IP of your appliance. A public A-record and public IP will also be required if external clients will need access to the appliance. An SSL web server certificate + intermediate SSL certificate(s), and SSL root. OR, 1 Self-Signed certificate. (See the SSL Certificates and Bomgar Guide.) The Bomgar software licensing package While these meet the minimum requirements, more advanced configurations may require additional items. For example: Bomgar click-to-chat and mobile clients require an SSL root and intermediate SSL certificate(s). Access from external public networks require a public DNS A-record. Access from multiple DNS A-records require either multiple web server certificates and/or SAN or wildcard certificate(s). Isolating client traffic from multiple networks requires multiple static IP addresses. Automatic updating and advanced Bomgar technical support require outbound access to the public internet from the Bomgar Appliance over TCP port 443. IMPORTANT! No client software (e.g., representative consoles, customer clients, Jump Clients, Jumpoints, Bomgar Buttons, etc.) can be downloaded, installed, or used until Bomgar Technical Support builds a software licensing package for your appliance and you install it per the instructions provided by Support. Because this license package is encoded with the DNS A-record of the appliance as well as its SSL certificate, these must be in place before the license package can be completed. CONTACT BOMGAR info@bomgar.com (US) +44 (0) (UK/EMEA) BOMGAR.COM 3

4 Getting Started Several steps should be taken before the Bomgar hardware is delivered and installed: 1. Allocate the necessary rack space for the appliance. Ensure the space has the necessary power and network access. 2. Reserve a static IP address for the appliance on the network. Refer to the following guides in order to reserve the correct IP address(es): Bomgar Appliance in the Network - Bomgar Secure Deployment Guide Register the necessary DNS A-record(s) for the appliance. Note: A private DNS A-record resolving to the static IP address of the appliance will always be necessary. A public A- record and public IP will also be required if clients on public, external networks will need access to the appliance. Although your appliance can function anywhere in your network with internet access, you will need to decide where in your network you plan to install the appliance prior to this step. If you are going to provide support outside of your network, Bomgar recommends placing your appliance in a DMZ or outside of your internal firewall. See the table below for more details. For assistance with your firewall configuration, please contact the manufacturer of your firewall software. Note: If you must move the appliance to another location to connect it to the internet, you will need to power down before you unplug it from its power source. If you can login to the /appliance administrative interface, go to the Status > Basics page and click Shut Down This Appliance. Manual shut down is possible if you press and release the power button one time. Wait 60 seconds for the appliance to power down before unplugging the Bomgar Appliance from the power source. When you reconnect the appliance at the new location, you will need to power up again. Network Location Considerations for Bomgar Appliances Network Location Outside your firewall DMZ Advantages/Disadvantages Does not require that ports 80 and 443 be open inbound for TCP traffic on your firewall. Simplifies the setup process significantly because both the representative and customer clients are built to resolve to a specific DNS; if your registered DNS resolves to a public IP address directly assigned to your appliance, no additional setup is required by you to initiate a session. May require additional setup depending on your router or routers. CONTACT BOMGAR info@bomgar.com (US) +44 (0) (UK/EMEA) BOMGAR.COM 4

5 Network Location Inside your firewall Advantages/Disadvantages Requires port forwarding on your firewall and possibly additional setup of your NAT routing and internal DNS. External Setup After the physical hardware has been delivered and the initial setup steps outlined above are complete, take the following steps to rack the appliance hardware. 1. Plug the power cables for the Bomgar Appliance into a safe power source. Depending on the type of appliance, you may have two power cables. The appliance s power supplies will automatically switch between 120v and 240v, as needed. 2. Using one of the patch cables provided, connect your computer to NIC1 or NIC2 on the rear of the Bomgar Appliance. You can use either crossover or straight-through cables. Note: Bomgar supports placing both NICs on the same network for the purpose of NIC Teaming. Likewise, NICs can be placed on separate network subnets for segmented traffic routing. However, if placing NICs on the same network for the purpose of NIC Teaming, configure only one of the NICs. If both NICs have IP addresses from the same subnet, unexpected behavior will result. When multiple IP addresses are required for a single subnet, the proper solution is to assign all the IP address to one NIC. 3. Press and release the power button on the front of the appliance. The power LED immediately to the right of the reset button will illuminate, and the HDD activity LED (immediately to the right of the power LED) will begin to flash. Initialization of the Bomgar Appliance will complete in about 60 seconds. Note: The NIC1 and NIC2 LEDs may illuminate and show activity even when the appliance is not powered on; therefore, it is important to check the power and HDD LEDs to confirm that the appliance is on. CONTACT BOMGAR info@bomgar.com (US) +44 (0) (UK/EMEA) BOMGAR.COM 5

6 Initial Network Configuration During Appliance Setup Before deploying the Bomgar Appliance on your network, you must set up its network configuration. This is done by accessing the Bomgar Appliance administrative interface from a web browser on your computer. The steps below will walk you through this process. Your process may vary depending upon your operating system. After performing the external setup of your Bomgar Appliance, go to the Local Area Connection on your computer and click Properties. Highlight Internet Protocol Version 4 (IPv4) and click the Properties button. CONTACT BOMGAR info@bomgar.com (US) +44 (0) (UK/EMEA) BOMGAR.COM 6

7 Enter as your IP address and as the subnet mask. Be sure the Gateway and DNS fields are blank. Launch a web browser and enter the address in the URL address field. If this fails, try alternately substituting ".2", ".3" and ".4" for the last decimal in the address above. Load each of these addresses separately until one responds. Enter the default username and password and click Login. Default Username: admin Default Password: password Upon initial login, you will be prompted to change your appliance administration password. Note: The Bomgar Appliance uses two administrative web interfaces, /appliance and /login, to isolate hardware administration from user management. The /appliance interface is used to configure network settings and upgrade Bomgar software. See the Bomgar Appliance Web Interface Guide at The /login interface is not available until after Bomgar Technical Support builds the necessary software licensing package and this package is installed through /appliance. Once installed, /login is used to manage users and workflows, deploy client software, report on session activity, create and use integrations, etc. See the Bomgar Administrative Interface Guide at CONTACT BOMGAR info@bomgar.com (US) +44 (0) (UK/EMEA) BOMGAR.COM 7

8 Once you are logged into the /appliance interface, you will see the Status > Basics page. This page includes information such as the serial number which Bomgar Technical Support requires to register the appliance with the Bomgar licensing servers. Take a screenshot of this page and send it to Bomgar Technical Support so that the Support team can register your appliance. Next, go to Networking > IP Configuration. Under the NIC Configuration section, click Add New IP. Enter the static IP address and subnet mask for your Bomgar Appliance. Typically you should leave the default values for both fields. You can decide if this IP address will support session traffic, web traffic, or both. Then click Save Changes. Under the Global Network Configuration section, set your default gateway. Enter your default Gateway and DNS server addresses. After entering the required information, click Save Changes. Note: Valid DNS settings are required for failover and automatic updates to function properly. For more about network configuration, see The Bomgar Appliance in the Network at CONTACT BOMGAR info@bomgar.com (US) +44 (0) (UK/EMEA) BOMGAR.COM 8

9 SSL Certificate Requirement All Bomgar software communication occurs via secure, encrypted connections. These rely on the industry standard Secure Sockets Layer (SSL) technology and DNS address of the appliance. Bomgar Appliances ship with a default certificate which secures the initial connection to the x management address. However, this will not satisfy the requirements of Bomgar's client software, which runs more rigorous validation checks than standard web browsers. Therefore, before Bomgar can provide you with a fully operational software licensing package, your Bomgar Appliance will need to have a valid SSL certificate installed that matches the DNS A-record you have registered for your appliance. A valid SSL certificate can be either a certificate authority-signed (CA-signed) SSL certificate or a self-signed SSL certificate. CAsigned certificates are required to fully leverage all of Bomgar's functionality (e.g., click-to-chat and mobile clients), but they require that a certificate signing request (CSR) be submitted to the CA. The CSR is an industry standard used by all network devices and software which use SSL. If a CSR/CA-signed certificate is used instead of a self-signed certificate, the CA-signed certificate must be downloaded from the CA's website (or certificate purchase ) and imported to the Bomgar Appliance from the /appliance interface. For more information on how Bomgar uses SSL certificates as well as detailed configuration steps to request and install certificates in Bomgar, see the SSL Certificates Guide at The section Create an SSL Certificate describes the steps for initial configuration in detail. An overview of the process is given below. 1. Log into the Bomgar /appliance interface and create a certificate signing request (CSR) or self-signed certificate. Note: If the Bomgar Appliance will be using a copy of the certificate from another Bomgar Appliance or server, no CSR or self-signed certificate is necessary. Instead, export the certificate with its private key from the system on which it currently resides and import it to the Bomgar Appliance. For detailed steps, see the section Replicate the SSL Certificate on Failover and Atlas Appliances in the SSL Certificates Guide. 2. Assign the new certificate to the IP address(es) of the Bomgar Appliance. 3. Send Bomgar Technical Support a copy of the SSL root certificate and/or appliance DNS address. Note: If a self-signed certificate is used, the certificate serves as its own root certificate, and therefore, the self-signed certificate should be sent to Bomgar Technical Support. If a CA-signed certificate is used, contact the CA for a copy of their root certificate. If you have trouble contacting the CA, articles to assist with obtaining your root certificate can be found at help.bomgar.com. In either case, Bomgar Technical Support will need to know the DNS address of the appliance. If your DNS address is public and the SSL certificate is already installed, Support can retrieve a copy of the root from the public DNS address; in this case, it is not necessary to manually send the root certificate. Once the above steps are complete, Bomgar Technical Support encodes the DNS hostname and SSL root certificate into a new software licensing package, sends it to the Bomgar licensing servers for building, and then sends you instructions to install the newly-built package once it is complete. CONTACT BOMGAR info@bomgar.com (US) +44 (0) (UK/EMEA) BOMGAR.COM 9

10 Check for Updates to Install Bomgar Software Bomgar Appliance updates are installed from the /appliance web interface on the Updates page. Each update must be built by Bomgar and is keyed to the serial number of the appliance for which it was built. For this reason, the appliance must be registered in order to check for updates. When Bomgar has built an update for your appliance, the update can be retrieved using either the Check for Updates button under Updates :: Check or the Appliance Download Key link under Updates :: Manual Installation. The Check for Updates option can be used only if the appliance has outbound access over TCP port 443 to update.bomgar.com. Manual installation does not require this connection. In either case, once the check is complete, all available updates matching the serial number of your appliance will be listed in the /appliance web interface. There are two types of updates: one for /appliance Base Software (always shown in the format of Base Software x.x.x) and one for /login licensing (always shown in the format of Bomgar-x.x.x). Base Software includes features and fixes for /appliance as well as the prerequisite code required before installing license updates. Therefore, new licensing updates will typically require you to install the prerequisite Base Software update first. In this case, Bomgar's update interface will make note of the correct order in which to install the updates. If you are still unsure, take a screenshot of your available updates and send the screenshot to Bomgar Technical Support for assistance. As a reminder, you must send Bomgar Technical Support the following items before Support can build your Base Software and/or software licensing updates: 1. DNS hostname (fully qualified domain name) of the appliance 2. SSL root certificate or self-signed SSL certificate 3. Screenshot of the /appliance > Status > Basics page Once Support has been sent these items and has validated your account information, they will build the necessary updates and send you detailed installation instructions. When installation is complete, the Bomgar Appliance is ready to be used for remote support. To validate your appliance's readiness, log into the /login interface by going to your appliance's public URL followed by /login (e.g., support.example.com/login). Default Username: admin Default Password: password Upon initial login, you will be prompted to change your password. Once the initial login is complete, you can validate your software licensing configuration on the Status > Information page, add user accounts on Users & Security > Users, and download client software from My Account. Because Bomgar is licensed by concurrent users, you can set up as many accounts as you need, each with unique usernames and passwords. For security purposes, the administrative username and password used for the /appliance interface are distinct from those used for the /login interface and must be managed separately. Usernames and passwords for /login are valid for both the /login interface (where users and configuration are managed) and for representative consoles (where remote support sessions are run). The options available in both of these locations are dependent upon the permissions assigned by the /login administrator to each user's account. For help getting started with the Bomgar client software, see the documentation located at Appliance Guides and Support Administrator Guides explain the various administrative options of your /appliance and /login web interfaces, and Support Rep Guides show you how to use the Bomgar client software. CONTACT BOMGAR info@bomgar.com (US) +44 (0) (UK/EMEA) BOMGAR.COM 10

11 Bomgar Open Source Statement The Bomgar Software product includes certain software originating from third parties that is subject to: The GNU Library/Lesser General Public License (LGPL) The GNU General Public License (GPL) The FreeImage Public License The Apple Public Source License The Common Public License The Mozilla Public License v1.1 The Artistic License 1.0. Copies of Standard versions of Perl (DBI), pod2html, and Perl:Glob.pm covered under this license can be obtained from Different and/or additional copyright licenses, disclaimers, acknowledgements and notices. Bomgar Corporation offers to provide such source code as is required to be provided pursuant to such licenses on physical media for a charge covering the cost of performing such distribution, such as the cost of media, shipping, and handling, upon written request to Bomgar Corporation at: Source Code Requests Bomgar Corporation Attn: Product Management 578 Highland Colony Parkway Paragon Centre, Suite 300 Ridgeland, MS Please refer to the exact terms of the relevant licenses regarding your rights under said licenses. Copyrights & Acknowledgements This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit ( This product includes cryptographic software written by Eric Young (eay@cryptsoft.com) and Tim Hudson (tjh@cryptsoft.com). This product includes software developed by Carnegie Mellon University. This product includes software derived from the RSA Data Security, Inc. MD4 Message-Digest Algorithm. This product includes software derived from the RSA Data Security, Inc. MD5 Message-Digest Algorithm. This product includes software developed by the Apache Software Foundation ( This product includes PHP software freely available from ( This product includes software derived from the imlib2 software library. This product includes software derived, directly or indirectly, from Original Code authored by the Initial Developer of the FreeImage Project. This product includes software developed by Michael Dunn (mdunn@inreach.com). Portions of this software are copyright The FreeType Project ( All rights reserved. Contains BIGDIGITS multiple-precision arithmetic code originally written by David Ireland, copyright (c) by D.I. Management Services Pty Limited, and is used with permission. Portions of SharpZipLib Copyright 2001 Mike Krueger - Copyright John Reilly Copyright Julian R Seward. This product is based in part on the work of the FLTK project ( Software Subject to the Apache License 1.1 Apache HTTP Server (httpd): advxsplitlogfile, advxsplitlogfile.pl Copyright (c) 2000 The Apache Software Foundation. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. The end-user documentation included with the redistribution if any, must include the following acknowledgment: "This product includes software developed by the Apache Software Foundation ( Alternately, this acknowledgment may appear in the software itself if and wherever such third-party acknowledgments normally appear. The names "Apache" and "Apache Software Foundation" must not be used to endorse or promote products derived from this software without prior written permission. For written permission, please contact apache@apache.org. Products derived from this software may not be called "Apache" nor may "Apache" appear in their name, without prior written permission of the Apache Software Foundation. THIS SOFTWARE IS PROVIDED ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. 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You may use, reproduce, display, perform, internally distribute within Your organization, and Externally Deploy verbatim, unmodified copies of the Original Code, for commercial or non-commercial purposes, provided that in each instance: (a) You must retain and reproduce in all copies of Original Code the copyright and other proprietary notices and disclaimers of Apple as they appear in the Original Code, and keep intact all notices in the Original Code that refer to this License; and (b) You must include a copy of this License with every copy of Source Code of Covered Code and documentation You distribute or Externally Deploy, and You may not offer or impose any terms on such Source Code that alter or restrict this License or the recipients' rights hereunder, except as permitted under Section Modified Code. You may modify Covered Code and use, reproduce, display, perform, internally distribute within Your organization, and Externally Deploy Your Modifications and Covered Code, for commercial or non-commercial purposes, provided that in each instance You also meet all of these conditions: (a) You must satisfy all the conditions of Section 2.1 with respect to the Source Code of the Covered Code; (b) You must duplicate, to the extent it does not already exist, the notice in Exhibit A in each file of the Source Code of all Your Modifications, and cause the modified files to carry prominent notices stating that You changed the files and the date of any change; and (c) If You Externally Deploy Your Modifications, You must make Source Code of all Your Externally Deployed Modifications either available to those to whom You have Externally Deployed Your Modifications, or publicly available. Source Code of Your Externally Deployed Modifications must be released under the terms set forth in this License, including the license grants set forth in Section 3 below, for as long as you Externally Deploy the Covered Code or twelve (12) months from the date of initial External Deployment, whichever is longer. You should preferably distribute the Source Code of Your Externally Deployed Modifications electronically (e.g. download from a web site). 2.3 Distribution of Executable Versions. In addition, if You Externally Deploy Covered Code (Original Code and/or Modifications) in object code, executable form only, You must include a prominent notice, in the code itself as well as in related documentation, stating that Source Code of the Covered Code is available under the terms of this License with information on how and where to obtain such Source Code. 2.4 Third Party Rights. You expressly acknowledge and agree that although Apple and each Contributor grants the licenses to their respective portions of the Covered Code set forth herein, no assurances are provided by Apple or any Contributor that the Covered Code does not infringe the patent or other intellectual property rights of any other entity. Apple and each Contributor disclaim any liability to You for claims brought by any other entity based on infringement of intellectual property rights or otherwise. As a condition to exercising the rights and licenses granted hereunder, You hereby assume sole responsibility to secure any other intellectual property rights needed, if any. For example, if a third party patent license is required to allow You to distribute the Covered Code, it is Your responsibility to acquire that license before distributing the Covered Code. 3. Your Grants. In consideration of, and as a condition to, the licenses granted to You under this License, You hereby grant to any person or entity receiving or distributing Covered Code under this License a non-exclusive, royalty-free, perpetual, irrevocable license, under Your Applicable Patent Rights and other intellectual property rights (other than patent) owned or controlled by You, to use, reproduce, display, perform, modify, sublicense, distribute and Externally Deploy Your Modifications of the same scope and extent as Apple's licenses under Sections 2.1 and 2.2 above. 4. Larger Works. You may create a Larger Work by combining Covered Code with other code not governed by the terms of this License and distribute the Larger Work as a single product. In each such instance, You must make sure the requirements of this License are fulfilled for the Covered Code or any portion thereof. 5. Limitations on Patent License. Except as expressly stated in Section 2, no other patent rights, express or implied, are granted by Apple herein. Modifications and/or Larger Works may require additional patent licenses from Apple which Apple may grant in its sole discretion. CONTACT BOMGAR info@bomgar.com (US) +44 (0) (UK/EMEA) BOMGAR.COM 13

14 6. Additional Terms. You may choose to offer, and to charge a fee for, warranty, support, indemnity or liability obligations and/or other rights consistent with the scope of the license granted herein ("Additional Terms") to one or more recipients of Covered Code. However, You may do so only on Your own behalf and as Your sole responsibility, and not on behalf of Apple or any Contributor. You must obtain the recipient's agreement that any such Additional Terms are offered by You alone, and You hereby agree to indemnify, defend and hold Apple and every Contributor harmless for any liability incurred by or claims asserted against Apple or such Contributor by reason of any such Additional Terms. 7. Versions of the License. Apple may publish revised and/or new versions of this License from time to time. Each version will be given a distinguishing version number. Once Original Code has been published under a particular version of this License, You may continue to use it under the terms of that version. You may also choose to use such Original Code under the terms of any subsequent version of this License published by Apple. No one other than Apple has the right to modify the terms applicable to Covered Code created under this License. 8. NO WARRANTY OR SUPPORT. The Covered Code may contain in whole or in part pre-release, untested, or not fully tested works. The Covered Code may contain errors that could cause failures or loss of data, and may be incomplete or contain inaccuracies. You expressly acknowledge and agree that use of the Covered Code, or any portion thereof, is at Your sole and entire risk. THE COVERED CODE IS PROVIDED "AS IS" AND WITHOUT WARRANTY, UPGRADES OR SUPPORT OF ANY KIND AND APPLE AND APPLE'S LICENSOR(S) (COLLECTIVELY REFERRED TO AS "APPLE" FOR THE PURPOSES OF SECTIONS 8 AND 9) AND ALL CONTRIBUTORS EXPRESSLY DISCLAIM ALL WARRANTIES AND/OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY, OF SATISFACTORY QUALITY, OF FITNESS FOR A PARTICULAR PURPOSE, OF ACCURACY, OF QUIET ENJOYMENT, AND NONINFRINGEMENT OF THIRD PARTY RIGHTS. APPLE AND EACH CONTRIBUTOR DOES NOT WARRANT AGAINST INTERFERENCE WITH YOUR ENJOYMENT OF THE COVERED CODE, THAT THE FUNCTIONS CONTAINED IN THE COVERED CODE WILL MEET YOUR REQUIREMENTS, THAT THE OPERATION OF THE COVERED CODE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT DEFECTS IN THE COVERED CODE WILL BE CORRECTED. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY APPLE, AN APPLE AUTHORIZED REPRESENTATIVE OR ANY CONTRIBUTOR SHALL CREATE A WARRANTY. You acknowledge that the Covered Code is not intended for use in the operation of nuclear facilities, aircraft navigation, communication systems, or air traffic control machines in which case the failure of the Covered Code could lead to death, personal injury, or severe physical or environmental damage. 9. LIMITATION OF LIABILITY. TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT SHALL APPLE OR ANY CONTRIBUTOR BE LIABLE FOR ANY INCIDENTAL, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR RELATING TO THIS LICENSE OR YOUR USE OR INABILITY TO USE THE COVERED CODE, OR ANY PORTION THEREOF, WHETHER UNDER A THEORY OF CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), PRODUCTS LIABILITY OR OTHERWISE, EVEN IF APPLE OR SUCH CONTRIBUTOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY REMEDY. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF LIABILITY OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS LIMITATION MAY NOT APPLY TO YOU. In no event shall Apple's total liability to You for all damages (other than as may be required by applicable law) under this License exceed the amount of fifty dollars ($50.00). 10. Trademarks. This License does not grant any rights to use the trademarks or trade names "Apple", "Apple Computer", "Mac", "Mac OS", "QuickTime", "QuickTime Streaming Server" or any other trademarks, service marks, logos or trade names belonging to Apple (collectively "Apple Marks") or to any trademark, service mark, logo or trade name belonging to any Contributor. You agree not to use any Apple Marks in or as part of the name of products derived from the Original Code or to endorse or promote products derived from the Original Code other than as expressly permitted by and in strict compliance at all times with Apple's third party trademark usage guidelines which are posted at Ownership. Subject to the licenses granted under this License, each Contributor retains all rights, title and interest in and to any Modifications made by such Contributor. Apple retains all rights, title and interest in and to the Original Code and any Modifications made by or on behalf of Apple ("Apple Modifications"), and such Apple Modifications will not be automatically subject to this License. Apple may, at its sole discretion, choose to license such Apple Modifications under this License, or on different terms from those contained in this License or may choose not to license them at all. EXHIBIT A 12. Termination. 13. Miscellaneous Termination. This License and the rights granted hereunder will terminate: (a) automatically without notice from Apple if You fail to comply with any term(s) of this License and fail to cure such breach within 30 days of becoming aware of such breach; (b) immediately in the event of the circumstances described in Section 13.5(b); or 12.2 Effect of Termination. Upon termination, You agree to immediately stop any further use, reproduction, modification, sublicensing and distribution of the Covered Code. All sublicenses to the Covered Code which have been properly granted prior to termination shall survive any termination of this License. Provisions which, by their nature, should remain in effect beyond the termination of this License shall survive, including but not limited to Sections 3, 5, 8, 9, 10, 11, 12.2 and 13. No party will be liable to any other for compensation, indemnity or damages of any sort solely as a result of terminating this License in accordance with its terms, and termination of this License will be without prejudice to any other right or remedy of any party Government End Users. The Covered Code is a "commercial item" as defined in FAR Government software and technical data rights in the Covered Code include only those rights customarily provided to the public as defined in this License. This customary commercial license in technical data and software is provided in accordance with FAR (Technical Data) and (Computer Software) and, for Department of Defense purchases, DFAR (Technical Data -- Commercial Items) and (Rights in Commercial Computer Software or Computer Software Documentation). Accordingly, all U.S. Government End Users acquire Covered Code with only those rights set forth herein Relationship of Parties. This License will not be construed as creating an agency, partnership, joint venture or any other form of legal association between or among You, Apple or any Contributor, and You will not represent to the contrary, whether expressly, by implication, appearance or otherwise Independent Development. Nothing in this License will impair Apple's right to acquire, license, develop, have others develop for it, market and/or distribute technology or products that perform the same or similar functions as, or otherwise compete with, Modifications, Larger Works, technology or products that You may develop, produce, market or distribute Waiver; Construction. Failure by Apple or any Contributor to enforce any provision of this License will not be deemed a waiver of future enforcement of that or any other provision. Any law or regulation which provides that the language of a contract shall be construed against the drafter will not apply to this License Waiver; Construction. Failure by Apple or any Contributor to enforce any provision of this License will not be deemed a waiver of future enforcement of that or any other provision. Any law or regulation which provides that the language of a contract shall be construed against the drafter will not apply to this License Dispute Resolution. Any litigation or other dispute resolution between You and Apple relating to this License shall take place in the Northern District of California, and You and Apple hereby consent to the personal jurisdiction of, and venue in, the state and federal courts within that District with respect to this License. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded Entire Agreement; Governing Law. This License constitutes the entire agreement between the parties with respect to the subject matter hereof. This License shall be governed by the laws of the United States and the State of California, except that body of California law concerning conflicts of law. Where You are located in the province of Quebec, Canada, the following clause applies: The parties hereby confirm that they have requested that this License and all related documents be drafted in English. Les parties ont exige que le present contrat et tous les documents connexes soient rediges en anglais. "Portions Copyright (c) Apple Computer, Inc. All Rights Reserved. This file contains Original Code and/or Modifications of Original Code as defined in and that are subject to the Apple Public Source License Version 2.0 (the 'License'). You may not use this file except in compliance with the License. Please obtain a copy of the License at and read it before using this file. The Original Code and all software distributed under the License are distributed on an 'AS IS' basis, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, AND APPLE HEREBY DISCLAIMS ALL SUCH WARRANTIES, INCLUDING WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT OR NON-INFRINGEMENT. Please see the License for the specific language governing rights and limitations under the License." Software Subject to the Apple Software Permissive License Mac OS X Developer Library Sample Code CONTACT BOMGAR info@bomgar.com (US) +44 (0) (UK/EMEA) BOMGAR.COM 14

15 Apple Software Permissive License Disclaimer: IMPORTANT: This Apple software is supplied to you by Apple Computer, Inc. ("Apple") in consideration of your agreement to the following terms, and your use, installation, modification or redistribution of this Apple software constitutes acceptance of these terms. If you do not agree with these terms, please do not use, install, modify or redistribute this Apple software. In consideration of your agreement to abide by the following terms, and subject to these terms, Apple grants you a personal, non-exclusive license, under Apple's copyrights in this original Apple software (the "Apple Software"), to use, reproduce, modify and redistribute the Apple Software, with or without modifications, in source and/or binary forms; provided that if you redistribute the Apple Software in its entirety and without modifications, you must retain this notice and the following text and disclaimers in all such redistributions of the Apple Software. Neither the name, trademarks, service marks or logos of Apple Computer, Inc. may be used to endorse or promote products derived from the Apple Software without specific prior written permission from Apple. Except as expressly stated in this notice, no other rights or licenses, express or implied, are granted by Apple herein, including but not limited to any patent rights that may be infringed by your derivative works or by other works in which the Apple Software may be incorporated. The Apple Software is provided by Apple on an "AS IS" basis. APPLE MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF NON- INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE APPLE SOFTWARE OR ITS USE AND OPERATION ALONE OR IN COMBINATION WITH YOUR PRODUCTS. IN NO EVENT SHALL APPLE BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) ARISING IN ANY WAY OUT OF THE USE, REPRODUCTION, MODIFICATION AND/OR DISTRIBUTION OF THE APPLE SOFTWARE, HOWEVER CAUSED AND WHETHER UNDER THEORY OF CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, EVEN IF APPLE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. Copyright Apple Inc., All Rights Reserved Software Subject to the Artistic License 1.0 Database Independent Interface for Perl (DBI) Preamble The intent of this document is to state the conditions under which Package may be copied, such that the Copyright Holder maintains some semblance of artistic control over the development of the package, while giving the users of the package the right to use and distribute the Package in a more-or-less customary fashion, plus the right to make reasonable modifications. Definitions: 'Package' refers to the collection of files distributed by thecopyright Holder, and derivatives of that collection of files created through textual modification. 'Standard Version' refers to such a Package if it has not been modified, or has been modified in accordance with the wishes of the Copyright Holder. 'Copyright Holder' is whoever is named in the copyright or copyrights for the package. 'You' is you, if you're thinking about copying or distributing this Package. 'Reasonable copying fee' is whatever you can justify on the basis of media cost, duplication charges, time of people involved, and so on. (You will not be required to justify it to the Copyright Holder, but only to the computing community at large as a market that must bear the fee.) 'Freely Available' means that no fee is charged for the item itself, though there may be fees involved in handling the item. It also means that recipients of the item may redistribute it under the same conditions they received it. 1. You may make and give away verbatim copies of the source form of the Standard Version of this Package without restriction, provided that you duplicate all of the original copyright notices and associated disclaimers. 2. You may apply bug fixes, portability fixes and other modifications derived from the Public Domain or from the Copyright Holder. A Package modified in such a way shall still be considered the Standard Version. 3. You may otherwise modify your copy of this Package in any way, provided that you insert a prominent notice in each changed file stating how and when you changed that file, and provided that you do at least ONE of the following: 1. place your modifications in the Public Domain or otherwise make them Freely Available, such as by posting said modifications to Usenet or an equivalent medium, or placing the modifications on a major archive site such as ftp.uu.net, or by allowing the Copyright Holder to include your modifications in the Standard Version of the Package. 2. use the modified Package only within your corporation or organization. 3. rename any non-standard executables so the names do not conflict with standard executables, which must also be provided, and provide a separate manual page for each nonstandard executable that clearly documents how it differs from the Standard Version. 4. make other distribution arrangements with the Copyright Holder. 4. You may distribute the programs of this Package in object code or executable form, provided that you do at least ONE of the following: 1. distribute a Standard Version of the executables and library files, together with instructions (in the manual page or equivalent) on where to get the Standard Version. 2. accompany the distribution with the machine-readable source of the Package with your modifications. 3. accompany any non-standard executables with their corresponding Standard Version executables, giving the non-standard executables non-standard names, and clearly documenting the differences in manual pages (or equivalent), together with instructions on where to get the Standard Version. 4. make other distribution arrangements with the Copyright Holder. 5. You may charge a reasonable copying fee for any distribution of this Package. You may charge any fee you choose for support of this Package. You may not charge a fee for this Package itself. However, you may distribute this Package in aggregate with other (possibly commercial) programs as part of a larger (possibly commercial) software distribution provided that you do not advertise this Package as a product of your own. 6. The scripts and library files supplied as input to or produced as output from the programs of this Package do not automatically fall under the copyright of this Package, but belong to whomever generated them, and may be sold commercially, and may be aggregated with this Package. 7. C or perl subroutines supplied by you and linked into this Package shall not be considered part of this Package. 8. The name of the Copyright Holder may not be used to endorse or promote products derived from this software without specific prior written permission. 9. THIS PACKAGE IS PROVIDED 'AS IS' AND WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTIBILITY AND FITNESS FOR A PARTICULAR PURPOSE. Software Subject to the Australian National University License ppp_defs.h, ppp-comp.h Copyright (c) 1994 The Australian National University. All rights reserved. CONTACT BOMGAR info@bomgar.com (US) +44 (0) (UK/EMEA) BOMGAR.COM 15

16 Permission to use, copy, modify, and distribute this software and its documentation is hereby granted, provided that the above copyright notice appears in all copies. This software is provided without any warranty, express or implied. The Australian National University makes no representations about the suitability of this software for any purpose. IN NO EVENT SHALL THE AUSTRALIAN NATIONAL UNIVERSITY BE LIABLE TO ANY PARTY FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF THIS SOFTWARE AND ITS DOCUMENTATION, EVEN IF THE AUSTRALIAN NATIONAL UNIVERSITY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. THE AUSTRALIAN NATIONAL UNIVERSITY SPECIFICALLY DISCLAIMS ANY WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE SOFTWARE PROVIDED HEREUNDER IS ON AN "AS IS" BASIS, AND THE AUSTRALIAN NATIONAL UNIVERSITY HAS NO OBLIGATION TO PROVIDE MAINTENANCE, SUPPORT, UPDATES, ENHANCEMENTS, OR MODIFICATIONS. Software Subject to the BSD License Portable stdint.h: Copyright (c) Paul Hsieh ftrandom:copyright (C) 2005 by George Williams match.asm:copyright (C) 1998, 2007 Brian Raiter breadbox@muppetlabs.com BSD License: Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: 1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. 2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. 3. The name of the author may not be used to endorse or promote products derived from this software without specific prior written permission. THIS SOFTWARE IS PROVIDED BY THE AUTHOR ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. Software Subject to the BSD 2-clause Simplified License soundcard.h: Copyright by Hannu Savolainen All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: o Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. o Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. Software Subject to the BSD 3-clause (Adobe Systems Inc.) Adobe Flex SDK: StringUtil.as Adobe Systems Incorporated BSD License Copyright Adobe Systems Incorporated. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: 1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. 2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. 3. Neither the name of Adobe Systems Incorporated nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission. THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. Software Subject to the BSD 3-clause (Google Inc.) Google Breakpad swtoolkit Google BSD License Copyright 2006, Google All rights reserved. CONTACT BOMGAR info@bomgar.com (US) +44 (0) (UK/EMEA) BOMGAR.COM 16

17 Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: 1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. 2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. 3. Neither the name of Google Inc. nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission. THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. Software Subject to the BSD 3-clause (University of California Regents) libc University of California Regents BSD License The Regents of the University of California All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: 1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. 2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. 3. Neither the name of Google Inc. nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission. THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. Software Subject to the BSD 3-clause (Network Associates Technology) Net-SNMP (Simple Network Management Protocol) Network Associates Technology BSD License Copyright (c) , Networks Associates Technology, Inc All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: 1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. 2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. 3. Neither the name of Network Associates Technology, Inc. nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission. THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. Software Subject to the BSD 3-clause (portable stdint) A portable stdint BSD License Copyright (c) Paul Hsieh All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: 1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. 2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. 3. The name of the author may not be used to endorse or promote products derived from this software without specific prior written permission. THIS SOFTWARE IS PROVIDED BY THE AUTHOR "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. CONTACT BOMGAR info@bomgar.com (US) +44 (0) (UK/EMEA) BOMGAR.COM 17

18 Software Subject to the BSD 3-clause New or Revised License quota.h: nfs_idmap.h Perl: Glob.pm: PHP radius files: Copyright (c) 1992, 1986 Regents of the University of California. All rights reserved. This code is derived from software contributed to Berkeley by Robert Elz at the University of Melbourne Copyright (c) 2002 The Regents of the University of Michigan. All rights reserved. Marius Aamodt Eriksen: Copyright (c) 1989, 1993 The Regents of the University of California All rights reserved. This code is derived from software contributed to Berkeley by Guido van Rossum Copyright (c) 2003, Michael Bretterklieber: Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: 1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. 2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. 3. Neither the name of the [ORGANIZATION] nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission. THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. Software Subject to the BSD 4-clause Original or Old License Groff: doc-old.tmac, doc-common, doc-ditroff, doc-nroff, doc-syms Copyright (c) 1990, 1992, 1993 The Regents of the University of California. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: 1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. 2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. 3. All advertising materials mentioning features or use of this software must display the following acknowledgement: This product includes software developed by the [organization]. 4. Neither the name of the [organization] nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission. THIS SOFTWARE IS PROVIDED BY [COPYRIGHT HOLDER] "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL [COPYRIGHT HOLDER] BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. Software Subject to the Simplified BSD License libradius: Copyright 1998 Juniper Networks, Inc. License Text: Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: 1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. 2. 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19 2. The origin of this software must not be misrepresented; you must not claim that you wrote the original software. If you use this software in a product, an acknowledgment in the product documentation would be appreciated but is not required. 3. Altered source versions must be plainly marked as such, and must not be misrepresented as being the original software. 4. The name of the author may not be used to endorse or promote products derived from this software without specific prior written permission. THIS SOFTWARE IS PROVIDED BY THE AUTHOR "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. 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