Motor Fleet Insurance Policy Document. Product Disclosure Statement

Transcription

1 Motor Fleet Insurance Policy Document Product Disclosure Statement MF

2 Table of Contents Introduction The Insurer authority Your choice of cover How to arrange cover Understanding the Policy Cooling off period Our Product Disclosure Statement for Retail Clients Your Duty of Disclosure Privacy Act 1988 Information General Insurance Code of Practice providing You with even better service Dispute resolution process helping You solve any problems General Definitions Section 1 Loss or Damage to Your Vehicle Section 2 Third Party Liability Cover for damage to other people s property (legal liability) Supplementary Bodily Injury Section 3 - Additional Benefits Section 4 General Exclusions Section 5 Endorsements and Clauses General conditions applicable to all sections of this Policy Cancellation rights under the Policy Subrogation Average Alteration to Purpose of Use Other Insurance Keeping evidence of the value of the insured property Premium payment by direct debit Prevention of loss or damage GST Notice Making a claim - What You must do Do not admit liability Prevent further damage Contact the police Contact Us as soon as possible What happens after You make a claim Excess Deciding who is at fault Choice of repairer

3 Authorising repairs Spare parts, extras and accessories Sublet repairs Guarantee and warranty Assist Us with Your claim Our rights of recovery Salvage of Your Vehicle when it is a Total Loss Payment of unpaid premium when Your Vehicle is a Total Loss No return of premium after a Total Loss GST Other information Renewal procedure If this insurance has been issued through an insurance Intermediary Phoning for assistance

4 Introduction Welcome. This document contains information designed to help You decide whether to buy this Motor Fleet insurance. The Insurer The insurer is Allianz Australia Insurance Limited AFS Licence No ABN (Allianz) of 2 Market Street, Sydney, NSW, authority AFS Licence No ACN ABN of Level 6, 55 Chandos Street, St Leonards NSW 2065 is an underwriting agency which specialises in arranging insurance in respect of motor vehicles. Global Transport & Automotive Insurance Solutions Pty Ltd acts as the agent of the insurer to market, solicit, offer, arrange and administer the insurance. has a binding authority to issue contracts of insurance and to deal with or settle claims on behalf of the insurer. If You need information about this insurance in the first instance, contact. Their details are on the back page of this PDS. Your choice of cover You can select the following covers: Loss or Damage cover to Your Vehicle occurring within Australia during the Period of Insurance (Section 1); and /or Third Party Liability cover as a result of an accident arising out of the use of Your Vehicle occurring within Australia during the Period of Insurance (Section 2). Additional Benefits (Section 3), also apply depending on the cover you choose. These include: Additional Interests; Automatic Inclusion; Car Parks; Contractual Liability; Cross Liability; Hire Vehicle Following Theft; New Vehicle Replacement; Non-Owned Vehicles; Retrieval Expenses; Sea Transportation. Repatriation Death of the Driver Total Loss of Leased Vehicles Removal of Debris Employees Personal Property Keys and Locks Loading and Unloading Vehicles under Tow Emergency Temporary Repairs Non Owned Trailer Liability Employers and Principals Indemnity How to arrange cover Read this Policy Document it tells You about each type of cover You may choose. You must select the type of insurance You want and submit to Us Your proposal and such other information We require. This allows Us to decide whether to offer cover and on what terms. Before You submit any information to Us read about Your Duty of Disclosure. 4

5 After Your proposal is received We will inform You if further information is required or whether We will provide the cover requested by You. If You need help, contact on (02) Understanding the Policy The introduction section, contains important information to help You understand the cover You can choose, what Your agreement with Us comprises (i.e. the Policy) and the important rights and obligations You and We have. General Definitions sets out important definitions and what We mean by certain words. Sections 1 and 2 set out the Covers We can provide and the specific terms and conditions applicable to it. Section 3 sets out the additional benefits under Sections 1 and 2. Section 4 sets out general exclusions that apply to all of the covers provided in the above Sections. Section 5 contains additional endorsements and clauses that may be applied to Your Policy. If so, these will be noted on the Schedule. General Conditions sets out certain rights and obligations You and We have for all covers and things You need to do in relation to a claim. Apart from the sections of this Policy Document applicable to Your Policy, Your Schedule or any endorsements issued by Us may also set out special limits, exclusions or conditions which apply to Your Policy. If You do not meet Your obligations under this insurance We may be able to reduce or refuse to pay a claim. When We agree to insure You, We do so based on the information provided to Us by You or on Your behalf and subject to payment of the required premium. The base premium We charge varies according to a number of factors, including Your risk profile (e.g. where Your Vehicle is located, the type of Vehicle being insured, amount of cover required, other persons insured and relevant claims and insurance history etc). In some cases discounts may apply if You meet certain criteria We set. You will also have to pay any policy fee, compulsory government charges (e.g. Fire Services Levy, Stamp Duty and GST) plus any additional charges We tell You of. In some cases a service fee will apply where You pay Your premium by instalments. If You pay Your premium by instalments an instalment premium outstanding for 14 days may result in Our refusal to pay a claim. We tell You the total amount payable when You apply and if You effect cover, the amounts due will be confirmed in Your Schedule. We insure You in accordance with the terms and conditions of the Policy We agree with You. The Policy consists of this document and any endorsement, specification, attachment or memoranda affixed (or intended to be affixed) to it, Your Schedule and Proposal. All of them should be read as if they were one Document and are referred to as the Policy in this document. We only insure You for those sections that are shown as insured on Your Schedule. We only cover those parties shown in Your Schedule unless otherwise stated in the Policy as being a person entitled to cover. We cover You for the Period of Insurance shown on Your Schedule and the maximum amount We will pay under Your Policy will not exceed the Sum Insured or the Limit of Indemnity for those Sections shown as insured on the Schedule. You need to decide if the limits, type and level of cover are appropriate for You and will cover Your potential loss. If they are not, You may be underinsured and have to bear any loss You are not covered for yourself. Keep the Policy in a safe place and ensure You read it and the following important information carefully. If You have any queries, want further information about the Policy or want to confirm a transaction please use the contact details on the back cover. Cooling off period You may return Your Policy (including a renewal) if You are not happy with it. To do so, You must write to Us asking to return Your Policy. The letter must be received by Us within 30 days of the date We entered into the Policy with You. We will cancel the Policy from the time that Your notification is received. This does not affect Your cancellation rights in the Policy (please see Cancellation rights under the Policy ). However, You cannot return Your Policy if: You have used any right under the Policy (e.g. a claim has been made) or Your rights have ended (e.g. the Period of Insurance has finished); or 5

6 it covers an event that will start and end within 19 days of the Policy being entered into and the event has started. If You exercise Your cooling off right, We will refund any money that You have paid Us but We may deduct a pro rata proportion of the premium for time on risk, reasonable administrative costs related to the acquisition and termination of the Policy and any government taxes or duties We cannot recover. Our Product Disclosure Statement for Retail Clients The Corporations Act 2001 (Cth) requires that any retail client must receive a Product Disclosure Statement (PDS), which contains certain information that is designed to assist retail clients in deciding whether to buy the relevant cover. Only an individual or small business (i.e. one that employs less than 100 persons if a manufacturing business or less than 20 for any other) can be a retail client. This Policy Document only acts as Our PDS for that part of the Policy provided to the above persons which covers a retail type motor vehicle in respect of loss of, or damage to, the vehicle and liability for loss of, or damage to, property caused by or resulting from impact of the vehicle with some other thing (Retail Cover). A retail type motor vehicle is one that is designed to: travel by road, and use volatile spirit, steam, gas, oil, electricity or any other non human power as its principal means of propulsion; and carry passengers. It includes a motorcycle. It does not include an omnibus, a tram, or a motor vehicle, the carrying capacity of which exceeds 2 tonnes (See Section 761G(5) of the Corporations Act and Regulation for full details). Ask Us or Your agent if You have any doubts. Information in the PDS may need to be updated from time to time. You can obtain a paper copy of any updated information without charge by calling Us on the contact details provided on the back cover of this Policy Document. If the update is to correct a misleading or deceptive statement or an omission, that is materially adverse from the point of view of a reasonable person deciding whether to acquire this insurance, We will provide You with a new PDS or a supplementary PDS. PDS Preparation Date: 01/03/08. Your Duty of Disclosure Before you enter into an insurance contract with Us, the Insurance Contracts Act 1984 requires You to provide Us with the information We need to enable Us to decide whether and on what terms Your proposal for insurance is acceptable and to calculate how much premium is required for Your insurance. The Act imposes a different duty the first time You enter into the Policy with Us to that which applies when You renew, vary, extend, reinstate or replace the Policy. We set these two duties out below. Your Duty of Disclosure when You enter into the Policy with Us for the first time You will be asked various questions when You first apply for the Policy. When You answer these questions, You must: give Us honest and complete answers, tell Us everything that You know, and tell Us everything that a reasonable person in the circumstances could be expected to tell Us. Your Duty of Disclosure when You renew, vary, extend, reinstate or replace the Policy When You renew, vary, extend, reinstate or replace the Policy, Your duty is to tell Us before the renewal, variation, extension, reinstatement or replacement is made, every matter known to You which: You know, or A reasonable person in the circumstances could be expected to know is relevant to Our decision whether to insure You and whether any special conditions need to apply to the Policy. What You do not need to tell Us for either duty You do not need to tell Us about any matter: that diminishes Our risk, that is of common knowledge, that We know or should know as an insurer, or that We tell You We do not need to know. Who do the two duties above apply to? Everyone who is insured under the Policy must comply with the relevant duty. 6

7 What happens if You or they do not comply with either duty? If You or they do not comply with the relevant duty, We may cancel the Policy or reduce the amount We pay if You make a claim. If fraud is involved, We may treat the Policy as if it never existed and pay nothing. Privacy Act 1988 Information The Privacy Act 1988 contains National Privacy Principles which require Us to tell You that as an insurer We collect, handle, store and disclose Your personal and sensitive information in order to: decide whether to issue a Policy, determine the terms and conditions of the Policy, compile data, and handle claims. Sensitive information includes, amongst other things, information about an individual s health, membership of professional associations and criminal records. You have given Us Your consent to collect Your personal and sensitive information in order to issue You with this Policy. We disclose personal information to third parties who We believe are necessary to assist Us and them in providing the relevant services and products. For example, in handling claims, We may have to disclose Your personal and other information to third parties such as other insurers, reinsurers, external claims data collectors, loss adjusters, investigators and agents or other parties as required by law. We limit the use and disclosure of any personal information provided by Us to them to the specific purpose for which We supplied it. You have the right to seek access to Your personal and sensitive information and to correct it at any time. We aim to ensure that Your personal information is accurate, up-to-date and complete. Please contact Us during office hours if You would like to seek access to, or revise Your personal information or feel that the information We currently have on record is incorrect or incomplete or believe that the privacy of Your personal information has been interfered with. In these cases You are entitled to raise Your concerns. Your complaint will be managed and resolved through Our internal Privacy Complaint Procedure. Should You wish to obtain more information about Our privacy policies, please contact Us. General Insurance Code of Practice providing You with even better service The General Insurance Code of Practice was developed by the Insurance Council of Australia to further raise standards of practice and service across the insurance industry. We keenly support the standards set out in the Code. You can obtain more information on the Code of Practice and how it assists You by contacting Us. Contact details are provided on the back cover of this Policy. Dispute resolution process helping You solve any problems Complaints or disputes are not an everyday occurrence. We strive to do things the right way and keep Our customers happy. Sometimes though, complaints or disputes do occur and when this happens, Our objective is to resolve any disagreement as amicably and as quickly as possible. We believe the best way to achieve this is to provide You with an opportunity for an unbiased review of the issue. Here s what to do if a complaint or dispute arises: Regardless of whether the complaint or dispute involves Our staff, an agent, loss adjuster, assessor, investigator or the service We provide, simply contact Our internal dispute resolution department. To do this forward the details of the issue of concern in writing to the following address. (on behalf of the insurer) Internal Dispute Resolution Dept Po Box 507 St Leonards NSW 1590 Within Our organisation We have established a complaints and disputes resolution process. This is a free service. It is a system designed to log, track, escalate and monitor complaints received from clients and customers about Our services and products. A staff member involved in the complaints and disputes resolution process will write to You within 15 working days advising the outcome of the review and reasons for their decision. We do not consider a complaint or dispute to be resolved until a proposed resolution or solution has been communicated to You and You have accepted the resolution or solution. 7

8 General Definitions You need to understand what We mean by certain terms in Your Policy. Accidental Damage means damage which occurs by accident. An accident is an unforeseen or unintended happening. Airfield, Airport means an area of land set aside for the takeoff, landing, taxiing, parking and maintenance of aircraft. Airside means the section of an airfield or airport where aircraft are situated and or operated. Malicious Damage means intentional damage done to Your Vehicle by someone else without Your consent. Market Value means the value We determine as being the amount of money it would cost to buy a Vehicle of the same make, model and condition of Your Vehicle at the date of its loss or damage, but no more than the Sum Insured. Policy Schedule means the most current Policy Schedule/certificate and attachments issued to You by Us. It sets out Your Policy number, the cover options selected by You and other applicable details of Your cover such as the period of insurance and any excesses payable. Period of Insurance means the period We provide the cover under Your Policy as set out on Your Policy Schedule. Pollutants means any solid, liquid, gaseous, or thermal irritant or contaminant including but not limited to smoke, vapour, soot, fumes, acid, alkalis, chemical, asbestos or waste material. Substitute Vehicle means a vehicle not belonging to You which is used by You with the consent of the owner whilst Your Vehicle cannot be used because it is undergoing repair or service. Sum Insured means the Sum Insured stated in Your Schedule. Total Loss means Your Vehicle is stolen and not recovered within a reasonable period of time or where Your Vehicle is damaged and We consider the cost of repairing Your Vehicle is uneconomical or greater than the Sum Insured or Market Value, whichever is the lesser. Total Loss Amount means the market value or sum insured of Your Vehicle, whichever is the lesser and after deduction of any applicable excesses. Vehicle means the motor vehicle(s), mobile machine(s) and/or trailer(s), described on Your Policy Schedule or other documents forming Your Policy, including: a) sign-writing and; b) standard tools, standard accessories or standard appliances as supplied by the vehicle manufacturer whilst attached to or within Your Vehicle and; c) any ropes, binders, chains, chain dogs, pogo sticks, tarpaulins, gates and the like whilst they are in, on or attached to Your Vehicle but limited to a maximum of $5,000 any one event unless otherwise specified on Your Policy Schedule and; d) any agreed non-manufacturer accessories or equipment fitted to Your Vehicle which are noted on Your Policy Schedule or otherwise specifically covered by Your Policy. Vehicle Loading Crane means a crane with a carrying capacity of 10 tonnes per metre or less and that is mounted to a road transport vehicle for the express purpose of loading or unloading that road vehicle. We, Our or Us refers to Allianz Australia Insurance Limited, AFS Licence No ABN of 2 Market Street, Sydney, NSW, 2000 through its agent Global Transport & Automotive Insurance Solutions Pty Ltd AFS Licence No ACN ABN of Level 6, 55 Chandos Street, St Leonards NSW All contact in relation to this Policy should be directed to. You or Your refers to those named as the insured in Your Policy Schedule and their subsidiary companies and other entities in which they have a controlling interest at the commencement of the Period of Insurance and other third parties or persons who are specifically provided with cover under the Policy. 8

9 Section 1 Loss or Damage to Your Vehicle Your Cover We will pay for loss or damage to Your Vehicle caused by or arising from an accident or theft including the reasonable cost of protection and removal of Your Vehicle to the nearest repairer or place of safety and to any other location approved by Us. The basis of settlement will be at Our option to repair, reinstate or replace Your Vehicle or pay the amount of the loss of or damage to Your Vehicle provided payment does not exceed the Market Value or the Sum Insured shown in the Schedule or on the current renewal certificate whichever is the lesser. If the cost of repairs to Your Vehicle is more than its value (less any amount We can obtain for the salvage) We will treat it as a Total Loss and pay You the Sum Insured or Market Value (whichever is the lesser) in settlement, subject to any adjustment in accordance with the GST provision. However, if Your Vehicle is a goods carrying vehicle with a carrying capacity of 2 tonnes or greater and is classed as a Total Loss within 2 years of its original registration We will pay You the Sum Insured shown in the Schedule subject to a maximum amount being the purchase price You purchased the vehicle for subject to any adjustment in accordance with the GST provision. If, in the course of repairing Your Vehicle, it is necessary to repair it to a better condition than it was before the loss or damage We may ask You to contribute the additional amount to repair it to the better condition. When a Total Loss settlement has been made the cover on Your Vehicle is cancelled with no refund of premium. Section 2 Third Party Liability 2.1 Cover for damage to other people s property (legal liability) We will pay the amount which: (a) You, or (b) any person driving, using or in charge of Your Vehicle with Your consent, or (c) any passenger in, getting in, or getting out of Your Vehicle may be held legally liable to pay for damage to property and/or loss of use of property as a result of an accident arising out of the use of Your Vehicle or caused by goods falling from Your Vehicle or arising out of the use of a Substitute Vehicle not belonging to You provided that Your Vehicle is not in use during the period of substitution. Provided that We will not pay for damage to property and/or loss of use of property belonging to or held in trust or in the custody or control of the persons described in Section 2.1 (a), (b), or (c). 2.2 Supplementary Bodily Injury We will pay the amount which: You may be held legally liable to pay as compensation in respect of death of or bodily injury to persons as a result of an accident arising out of the use of Your Vehicle with Your consent, provided that Your Vehicle is registered for use on a public road when such liability is incurred. We will not pay: 1. For claims in respect of death or bodily injury if You or any person using Your Vehicle with Your consent: (a) (b) is partly or wholly entitled to indemnity under any compulsory statutory insurance scheme or accident compensation scheme, or would have been entitled under any such scheme but for failure to: (i) insure or register Your Vehicle, or (ii) lodge a claim in accordance with its requirements, or (iii) comply with any of its terms or conditions. 2. For Your liability for death or bodily injury to any: (a) person driving and/or in charge of Your Vehicle (b) of Your employees (c) member of Your family (d) person if Your Vehicle is registered in the Northern Territory of Australia. The maximum that We will pay in respect of Section 2 inclusive of all legal costs and expenses (incurred with Our written consent) is $30,000,000 unless a specific amount is shown in the Schedule against Limit of Liability. 9

10 Section 3 - Additional Benefits 1. Additional Interests This Policy includes the interests of lessors, financiers, trustees, mortgagees, owners and all other parties as more specifically noted in Your records, the nature and extent of such interest to be disclosed in the event of loss, damage or liability. Provided that any such party is bound by the terms of the Policy. 2. Car Parks The exclusion under Section 2.1 will not apply to vehicles belonging to employees or visitors contained within the confines of a car park owned or operated by You. 3. Hire Vehicle Following Theft We will reimburse You for the hiring of a substitute vehicle following the theft of Your Vehicle up to a period of 14 days or up to recovery of Your Vehicle, whichever comes first. We will not pay more than $2,500 under this Additional Benefit. 4. New Vehicle Replacement If Your Vehicle is a sedan, station wagon, panel van, utility or truck with a carrying capacity under 2 tonnes and is within 2 years of its first original registration and is subject to loss of or damage to and is classed as a Total Loss then We agree to replace Your Vehicle with a new vehicle of the same or similar make and model including delivery charges and stamp duty only. Where Your Vehicle s model has been deleted from the manufacturers range or has been superseded by a vehicle that we consider is significantly different or where Your Vehicle was purchased as an end of series, run-out or demonstration model We may at Our option pay only the actual purchase price You paid for the Vehicle including delivery charges and stamp duty only if they formed part of Your Purchase. 5. Retrieval Expenses Where You suffer loss of or damage to Your Vehicle, We will reimburse You the reasonable cost to: (a) protect and remove Your Vehicle to the nearest repairer or place of safety or to any other place approved by Us (b) return Your Vehicle to its usual place of garaging. 6. Sea Transportation We will pay any General Average and Salvage Charges which are incurred whilst Your Vehicle is being transported by sea between places in Australia. 7. Total Loss of Leased Vehicles If Your Vehicle, the subject of indemnity under Section 1, becomes a Total Loss and the amount owing by You under a valid lease agreement or other finance agreement is greater than the Total Loss amount, We will pay the Total Loss Amount plus up to 15% or $30,000, whichever is the lesser, to You or any other interested party, less: (a) any payments and/or any interest in arrears on the date of the loss or damage, and (b) any discount in respect of finance charges and/or interest for the expired term of such leasing agreement on a date not exceeding thirty (30) days after the loss or damage, and (c) any payment which on the date of the loss or damage has not been made solely because such payment in terms of the conditions of the particular agreement has not actually become due, and (d) any GST component of the purchase price of Your Vehicle financed as a part of the lease or other finance agreement, and (e) the amount of the loan that relates to that owing on the finance for the purchase of any other vehicle, item or product. This Additional Benefit will not apply: (i) (ii) to loss of or damage caused directly or indirectly by theft and/or fire other than fire resulting from impact damage. if You are more than 30 days in arrears with any payments on the date of the loss or damage. 8. Removal of Debris This policy is extended to cover costs necessarily and reasonably incurred for the clean up and removal of debris of Your Vehicle arising from an accident. 10

11 This policy is also extended to cover costs necessarily and reasonably incurred for the clean up and removal of debris, being the load carried by Your Vehicle, subject to this cover initiating after settlement for clean up and removal of the same debris under any Cargo Transit or Carriers Liability insurance over Your load. This cover is limited to a combined maximum of $15,000 any one accident. 9. Keys and Locks If the keys to Your Vehicle are lost or damaged or if there are reasonable grounds to believe that Your keys may have been illegally duplicated We will pay the costs of replacing Your Vehicle keys and/or locks up to a maximum of $3,000 during any one Period of Insurance. 10. Loading and Unloading We will cover You under Section 2.1 of this Policy if accidental damage to someone else s property is caused by the loading or unloading of Your Vehicle including by the use of a Vehicle Loading Crane attached to Your Vehicle whilst loading and unloading only but not the collection or the delivery of the load to or from Your Vehicle. This cover does not extend to the goods being loaded or unloaded. 11. Vehicles under Tow We will cover You under Section 2 of this Policy for loss or damage caused by any Vehicle which is registered, or licensed and which Your Vehicle was towing. 12. Emergency Temporary Repairs If loss or damage to Your Vehicle occurs You may carry out immediate temporary repairs, up to a limit of $2,000, to enable You to return Your Vehicle to a place of safety. 13. Non Owned Trailer Liability Section 2.1 of this Policy is extended to indemnify You for any damage to any trailer which is not owned, leased, hired, rented or otherwise encumbered by You for which You may be held legally liable for whilst such trailer is in Your lawful custody or control and You are using such trailer whilst attached to a Vehicle insured under this Policy but subject to the following: (a) The cover provided only extends to one trailer at any one time and any one event; and (b) The maximum We will pay in respect of loss of or damage to such trailer is $50,000; and (c) Cover excludes a trailer that is a tanker, tipper, convertible, refrigerated or chiller trailer; and (d) Cover excludes the contents or goods being carried in any trailer; and (e) Cover excludes depreciation, wear and tear, rust or corrosion, mechanical, structural or electrical breakdowns or failures; and (f) Cover excludes damage to tyres by application of brakes or by road punctures, cuts or bursts. 14. Automatic Inclusion The Policy includes any Vehicle of a like kind or a similar nature to Vehicles already insured under this Policy that are purchased, hire purchased, leased or otherwise acquired whilst in Your care, custody and control, and in which You acquire an insurable interest, from the time of acquisition. Provided: (a) that You will notify Us immediately with particulars of any newly acquired Vehicle with a Market Value in excess of $300,000 and the appropriate premium is paid. (b) that You notify Us within 30 days with the particulars of any newly acquired Vehicle with a Market Value of $300,000 or less and the appropriate premium is paid. This restriction will not apply if Your Policy is subject to clause EC106 under Section 5 of this Policy. (c) that You will notify Us immediately if the number or total value of Vehicles covered exceeds 125% of the figures at inception of the current Period of Insurance (d) that You will notify Us immediately in the event of You being involved in a merger or takeover. 15. Contractual Liability We will indemnify You for liability arising under any undertaking or indemnity given or contracted by You provided that such liability would have attached notwithstanding such undertaking or indemnity. 16. Cross Liability The words You and Your shall be considered as applying to each party comprising the insured in the same manner as if that party were the only party named as the insured, and We waive all rights of subrogation or action which We may acquire against any such party. 11

12 17. Non-Owned Vehicles We will indemnify You for liability as described in Section 2 in respect of any vehicle not owned or supplied by You whilst such vehicle is in the charge of or being driven by a person who is authorised by You to use such vehicle on Your business. This Additional Benefit does not extend to include vehicles rented or hired by You. 18. Repatriation Expenses Where You suffer loss or damage to Your Vehicle We will reimburse You the reasonable cost to repatriate Your driver and offsider(s) to their destination or point of departure whichever You require but limited to $1,000 in respect of all claims arising from one event provided Your Vehicle was more than 300km from its usual place of garaging. 19. Death of the Driver We will cover death of the driver, whilst using Your Vehicle in the course of Your business, caused by or arising out of an accident for which a claim is payable under Section 1 of this Policy, provided that Your Vehicle is registered for use on a public road. However, the death must occur within thirty (30) days of the accident, and We shall be entitled to request a post mortem examination. This cover is limited to a maximum of $50,000 and is payable to the deceased s next of kin or to a beneficiary nominated in the deceased s will or last testament. However, We will not pay: (a) if the driver s next of kin or beneficiary is entitled to be partially or wholly compensated by any statutory compulsory insurance or fund, or accident compensation scheme, or workers compensation fund or scheme; or (b) for any amount in excess of that recoverable under any such statutory fund or scheme; or (c) for any claim for which the driver would have been partially or wholly compensated, but for Your failure to insure or register Your Vehicle or lodge a claim in accordance with a requirement of any statutory compulsory insurance or fund, or accident compensation scheme; or (d) if the driver had a percentage of drug or alcohol in their blood in excess of that permitted by law; or (e) If the driver has committed or attempted to commit suicide. 20. Employees Personal Property Following loss of or damage to Your Vehicle which is the subject of indemnity under Section 1 of this Policy after the application of the applicable excesses, We will pay for Your employee s personal effects and accessories which are lost or damaged as a result of the loss of or damage but limited to $1,000 per event. This cover does not extend to money, securities, furs and or jewellery. 21. Employers and Principals Indemnity We will, to the extent of the Indemnity granted under Section 2, indemnify Your Employer or Principal in respect of damages for which You are liable at law arising out of or in connection with the use of Your Vehicle whilst being used in connection with Your Employer or Principals business. Section 4 General Exclusions We will not pay: 1. If Your Vehicle is driven by any person with Your consent who is not licensed to drive such a Vehicle under all relevant laws, by laws and regulations. 2. If Your Vehicle is driven by any person: (a) whose faculties are impaired by any drug or intoxicating liquor, or (b) who is convicted of driving, at the time of the accident, under the influence of intoxicating liquor or any drug, or (c) with a percentage of alcohol in his/her breath or blood in excess of the percentage permitted by law, or (d) who refuses to provide or allow the taking of a sample of breath, blood or urine for testing or analysis as required by the law of any State or Territory. However, We will pay if You prove You did not know or could not reasonably have known that the driver of Your Vehicle was so affected or refused to undergo an appropriate test at the time of the accident. 3. If Your Vehicle is used in an unsafe or unroadworthy condition and such condition caused or contributed to the loss. This does not apply where You could not have reasonably detected the unsafe or unroadworthy condition. 12

13 4. If Your Vehicle is used to carry a greater number of passengers or convey, lift, suspend or tow a load in excess of that for which Your Vehicle was constructed. We will pay if You prove that the loss, damage or liability was not caused or contributed to by such greater number of passengers or load. 5. For loss, damage or liability caused by or materially contributed to by Your own criminal act. 6. If the loss or damage is caused by war, foreign hostilities, civil war, rebellion, revolution, insurrection, military or usurped power or looting, sacking or pillage following any of these events. 7. If Your Vehicle is used: (a) in connection with the motor trade for experiments, tests, trials, demonstration or breakdown purposes (b) for the conveyance of passengers for hire, fare or reward other than as part of a car sharing agreement for social purposes including travelling to and from work (c) for or being tested in preparation for any race, trial, test, contest or other motor sport. 8. (a) For depreciation, age, rust or corrosion, wear and tear and general deterioration (b) for mechanical, electrical or electronic failure including loss or damage caused by or related to any component part or equipment (including microchips or software) not properly processing, recognising or not properly executing functions or programs involving a date, year or any period of time. 9. For damage to Your tyres by application of brakes or by road punctures, cuts or bursts. 10. For loss or damage occasioned by lawful seizure, repossession or any other operation of law. 11. For theft of or from Your Vehicle after an accident if reasonable steps to protect or safeguard Your Vehicle have not been taken. 12. For loss suffered because You cannot use Your Vehicle. 13. For claims under Section 2: (a) caused by or in connection with Your Vehicle, or any plant or equipment attached to Your Vehicle, if it is a tool or item of equipment or plant and/or machinery and is being used for the purpose for which it was designed, other than whilst in transit to or from, or transit within, any place of work. (b) if Your Vehicle is being used for the commercial transportation of dangerous goods as defined in the Australian Code for the Transport of Dangerous Goods by Road or Rail or any other relevant code, regulatory or legislative requirement unless such transportation complies with such Code, regulatory or legislative requirement in which case the maximum We will pay in respect of all costs and expenses for all claims attributable to the dangerous goods so transported arising out of one event is $250,000. This clause excludes all cover in respect to the carrying of Class 1 (explosives), 6.2 (infectious substances) and 7 (radioactive substances) Dangerous Goods. (c) for punitive, exemplary or aggravated damages. 14. For claims under Section 2 directly or indirectly arising out of the discharge, dispersal, release, seepage or escape of Pollutants or other Contaminants into or upon buildings or other structures or water or land or the atmosphere. However, We will indemnify You where liability arises from a sudden identifiable event that is unintended and unexpected by You and which takes place in its entirety at a specific time and place during the Period of Insurance. 15. For loss, damage or liability whilst Your Vehicle is on rails or otherwise not on terra firma other than as cargo. 16. For loss of or damage to any concrete agitator, barrel, bowl or pump and their fittings caused by the hardening or setting of concrete, unless You, Your driver or any other covered persons have taken all reasonable steps to remove the concrete from the Vehicle. 17. If the loss or damage is caused by the use, existence or escape of any nuclear fuel, nuclear material or nuclear waste. 18. Notwithstanding any provision to the contrary within this policy or any endorsement thereto, this Policy excludes and does not cover death, injury, illness, loss, damage, cost or expense directly or indirectly caused by, contributed to by, resulting from or arising out of or in connection with any act of terrorism, as defined herein, regardless of any other cause or event contributing concurrently or in any other sequence to the loss. An act of terrorism includes any act, or preparation in respect of action, or threat of action designed to influence the government de jure or de facto of any nation or any political division thereof, or in 13

14 pursuit of political, religious, ideological or similar purposes to intimidate the public or a section of the public of any nation by any person or group(s) of persons whether acting alone or on behalf of or in connection with any organisation(s) or government(s) de jure or de facto, and which: (a) (b) (c) (d) (e) involves violence against one or more persons; or involves damage to property; or endangers life other than that of the person committing the action; or creates a risk to health or safety of the public or a section of the public; or is designed to interfere with or to disrupt an electronic system. This Policy also excludes and does not cover death, injury, illness, loss, damage, cost or expense directly or indirectly caused by, contributed to by, resulting from, or arising out of or in connection with any action in controlling, preventing, suppressing, retaliating against, or responding to any act of terrorism. 19. Notwithstanding any provision to the contrary within this Policy or any endorsement thereto, it is agreed that this policy shall not apply to and does not cover any actual or alleged liability whatsoever for any claim or claims in respect of loss or losses directly or indirectly arising out of, resulting from or in consequence of, or in any way involving asbestos, or any materials containing asbestos in whatever form or quantity. 20. For any breakage of or damage to the blades, cutting discs, knives, drills, bits, hammers, wear plates, pulverizing and crushing surfaces, screens, sieves, belts, chains or conveyor belts of Your plant and equipment covered by this Policy whilst such plant and equipment is in operation. 21. For loss, damage or liability caused from the use of a fuel system in Your Vehicle which does not comply with the relevant Australian standard or loss, damage or liability caused from the use of incorrect fuel. 22. For damage to property caused by vibration. 23. For loss arising from the theft or attempted theft of Your Vehicle by any hirer. 24. Loss, damage or liability whilst Your Vehicle is being used in underground excavation or underground mining activities. 25. Loss or damage to Your Vehicle or any resultant mechanical damage caused by the loss of oil or coolant in Your Vehicle unless Your Vehicle is being driven by an unauthorised person. 26. For loss, damage or liability resulting from an intentional act by You or by anyone acting with Your consent. 27. For liability arising out of the use of Your Vehicle airside of or at an airport or airfield. 28. For liability if Your Vehicle is unregistered at the time of the event giving rise to the claim if Your Vehicle was required to be registered. Section 5 Endorsements and Clauses The following endorsements and clauses will be deemed to be incorporated in this Policy only when specified in the Schedule attached to this Policy or subsequent renewal Schedule or endorsement Schedule. EC101 Driver Restriction (5) It is hereby declared and agreed that the indemnity provided by this Policy shall not apply if at the time of loss or damage, Your Vehicle: (a) being a Prime Mover is being driven by any person who is under 25 years of age (b) being a Rigid truck of 5 tonnes or greater carrying capacity or a bus or coach is being driven by any person who is under 21 years of age. EC102 Claims Experience Discount (CED) In the event of the incurred claims for the Period of Insurance being less than 70% of the total base premium payable (before charges), We will refund 50% of the difference provided that: (a) renewal of the Policy is effected with Us (b) such refund is limited to a maximum of 10% of the annual premium paid. The adjustment shall be made 90 days after the Policy expires or as otherwise agreed by Us subject to the provision that all known claims have been lodged. Note: Incurred claims is defined as losses paid plus reserves for outstanding losses. 14

15 EC103 Burning Cost (A) Adjustment (i) at expiry of the Period of Insurance the maximum and minimum premiums agreed at inception will be adjusted in accordance with any variation in the number of vehicles covered or their values as required to be insured for in the forthcoming period. (ii) incurred claims during the Period of Insurance will be multiplied by the claims adjustment factor agreed at inception of the Period of Insurance to ascertain final premium payable. (iii) the difference between final premium payable and the original deposit premium shall be the premium adjustment subject to maximum and minimum premiums agreed in (A) (i) above. (B) Cancellation In the event of cancellation of the Policy during currency the overall premium payable by You will be determined by applying the formula prescribed in (A) above but subject to the adjusted maximum and minimum premiums being calculated on a pro-rata basis. (C) Call-up We retain the right to call up the difference, or part thereof, between the deposit and maximum premiums during the Period of Insurance if incurred claims exceed the deposit premium. Note: Incurred claims is defined as losses paid plus reserves for outstanding losses. EC104 Non Owned Trailer Liability Section 2.1 of this Policy is extended to indemnify You for any damage to any trailer which is not owned, leased, hired, rented or otherwise encumbered by You for which You may be held legally liable for whilst such trailer is in Your lawful custody or control and You are using such trailer whilst attached to a Vehicle insured under this Policy but subject to the following: (a) The maximum We will pay in respect of loss of or damage to such trailer is limited to the market value or the sum insured shown against non-owned trailer liability in the Schedule or on the current renewal Schedule or endorsement Schedule whichever is the less. (b) We will not pay: (i) For depreciation, wear and tear, rust or corrosion, mechanical, structural or electrical breakdowns or failures. (ii) For damage to tyres by application of brakes or by road punctures, cuts or bursts. (iii) For loss or damage occasioned by lawful seizure or other operation of law. (iv) For theft of or from such trailer after an accident if reasonable steps to protect or safeguard the trailer have not been taken. (v) For loss of use suffered by You, by the owner of the trailer or by any other party as a result of loss or damage to the trailer. (vi) For damage caused by war, foreign hostilities or by nuclear fuel, waste or material. EC105 Dangerous Goods Extension The amount of $250,000 under Section (b) is hereby increased to the amount specified in the Schedule EC106 Annual Vehicle Adjustment This Policy is subject to annual vehicle adjustment at the expiry of the Period of Insurance based on the number of vehicles declared and/or their values. The basis of any adjustment premium will be 50% of the unit cost rate or other rate agreed (as the case may be) applied to the difference in the number of vehicles and/or their value declared at inception and expiry of the Period of Insurance. EC107 Hire, Fare and Reward Extension It is hereby agreed that clause Section 4. 7(b) is deleted from the Policy. EC108 Aggregate Excess We agree to handle Your claims with the following conditions attaching to the policy. All Excesses apply within the Aggregate Excess, and continue to apply once the Aggregate Excess has been exhausted. 15

16 Adjustments performed in accordance with the rise and fall of vehicle numbers or asset value (or any other Premium Adjustment Endorsement that may attach to this policy), will affect the Aggregate Excess as well as the Deposit Premium. The Aggregate Excess will be eroded (debited) by the actual paid cost of repairs or other services, rather than the assessed cost. All payments for repairs, third parties, assessors, investigators or any other service shall be paid direct by You. A copy of all such payments shall be provided to Us so these amounts may be contributed towards the Aggregate Excess where applicable. We reserve the right to handle all claims falling within the Aggregate Excess. EC109 Escape of Fire It is hereby declared and agreed that the maximum We will pay in respect of Section 2 of this Policy for damage caused, directly or indirectly, to Third Party Property resultant from fire to or of your vehicle, inclusive of all legal costs and expenses (incurred with Our written consent), is $50,000. EC110 Theft Restriction (2) It is hereby noted and declared that any Plant and/or Machinery covered by this Policy will only be indemnified in the event of a theft when left unattended: (a) in an enclosed and locked area which is guarded by security officers and/or (b) on the owner and/or operators premises provided that: (i) the plant and/or machinery are not in view from any thoroughfare to which persons other than the owner and/or operator have access; and (ii) the premises are securely locked. EC111 Hook Liability It is agreed that Section 2 of the Policy is extended to cover liability arising out of, or occasioned by, or for damage to any Motor Vehicle or item of Mobile Plant / Machinery whilst being towed, carried, lifted and lowered or suspended by the Motor Vehicles described in the schedule subject to the limit and excess shown in the schedule. EC112 Comprehensive Trailer in Control This Policy is extended to provide cover under Section 1 for any loss or damage to a trailer not owned, leased, under hire purchase, rented, hired or otherwise acquired by You that is in Your care, custody or control and is being used by You in conjunction with a Vehicle insured by this Policy and also in conjunction with Your business. It is further noted that Sections 3.3, 3.7 and 3.13 of this Policy will not apply to any cover given under this endorsement. The maximum We will pay in respect of loss of or damage to such trailer is limited to the market value or the sum insured shown against Comprehensive Trailer in Control in the Schedule or on the current renewal Schedule or endorsement Schedule, whichever is the less. General conditions applicable to all sections of this Policy 1. Cancellation rights under the Policy (a) You may cancel this Policy at any time by giving written notice to Us. (b) We have the right to cancel this Policy in certain circumstances. These include: if You failed to comply with Your duty of disclosure, or where You have made a misrepresentation to Us during negotiations prior to the issue of this Policy, or where You have failed to comply with a provision of Your Policy, including the term relating to payment of premium, or where You have made a fraudulent claim under Your Policy or under some other contract of insurance that provides cover during the same period of time that Our Policy covers You, or where We agree to accept payment of premium by periodic instalment and at least one instalment remains unpaid in excess of 14 days from the date on which it was due and payable, 16

17 and We may do so by giving You three days notice in writing of the date from which the Policy will be cancelled. The notification may be delivered personally or posted to You at the address last notified to Us. (c) If You or We cancel the Policy We may deduct a pro rata proportion of the premium for time on risk, 10% administrative costs related to the acquisition and termination of the Policy and any government taxes or duties We cannot recover. (d) In the event that You have made a claim under this policy and We have agreed to pay the full sum insured for Your property no return of premium will be made for any unused portion of the premium. 2. Subrogation Subject to the Insurance Contracts Act 1984, We have the right to recover any money paid by Us from any person whom You may be able to hold liable and: (a) We will have full discretion in the conduct, defence or settlement of any claim and to take any action in Your name (b) You and any other party entitled to cover under the Policy must give all information and co-operation We may require. 3. Average If Your Vehicle has a carrying capacity exceeding 2 tonnes and at the time of an accident giving rise to a claim under Section 1 the Sum Insured on Your Vehicle is less than 85% of the current Market Value, then We will pay only such proportion of the repair costs as the Sum Insured bears to 85% of the Market Value of Your Vehicle. For the purpose of valuation and the application of this provision, Prime Movers, rigid trucks and attached trailers will be regarded as separate and distinct items. 4. Alteration to Purpose of Use You are required to immediately notify Us in writing of any alteration to the circumstances under which Your Vehicle is used, as disclosed by You on the proposal. 5. Other Insurance You must notify Us in writing if You have already effected, or if in the future You effect any insurances which cover Your Vehicle in whole or in part. 6. Keeping evidence of the value of the insured property You should keep evidence of the value of all property covered under Your insurance Policy. You should also keep evidence of the amount of any accidental loss, damage or destruction. 7. Premium payment by direct debit You may have chosen to pay the premium for this insurance by direct debit from a financial institution holding Your account or Your credit card account. If You choose this option, the financial institution may dishonour the direct debit payment due to lack of funds in Your account. If this occurs, We may charge You for any direct and indirect costs which We incur arising from the payment being dishonoured. 8. Prevention of loss or damage We may not pay Your claim if You do not take all reasonable precautions to prevent injury, loss or damage, including securing Your Vehicle against unauthorised entry when it is unattended. It is a condition of this Policy that Your Vehicle be kept in good repair. 9. GST Notice This Policy has a GST provision in relation to premium and Our payment to You for claims. It may have an impact on how You determine the amount of insurance You need. Please read it carefully. Seek professional advice if You have any queries about GST and Your insurance. Sums insured All monetary limits in this Policy, may be increased for GST in some circumstances (see below). Claim settlements Where We agree to pay When We calculate the amount We will pay You, We will have regard to the items below: Where You are liable to pay an amount for GST in respect of an acquisition relevant to Your claim (such as services to repair a damaged item insured under the Policy) We will pay for the GST amount. We will pay the GST amount in addition to the sum insured / limit of indemnity or other limits shown in the Policy or in Your Schedule. If Your sum insured / limit of liability is not sufficient to cover 17

18 Your Loss, We will only pay the GST amount that relates to Our settlement of Your claim. We will reduce the GST amount We pay for by the amount of any input tax credits to which You are or would be entitled. Where we make a payment under the Policy as compensation instead of payment for a relevant acquisition, We will reduce the amount of the payment by the amount of any input tax credit that You would have been entitled to had the payment been applied to a relevant acquisition. Where the Policy insured business interruption, We will (where relevant) pay You on Your claim by reference to the GST exclusive amount of any such supply made by Your business that is relevant to Your claim. Disclosure Input tax credit entitlement If You register, or are registered, for GST You are required to tell Us Your entitlement to an input tax credit on Your premium. If You fail to disclose or understate Your entitlement, You may be liable for GST on a claim We may pay. This Policy does not cover You for this GST liability, or for any fine, penalty or charge for which You may be liable. Making a claim - What You must do We may not pay Your claim if You do not act as follows: 1. Do not admit liability You must not: (a) admit guilt or liability, or make a promise or offer of payment in connection with any claim; or (b) offer or agree to settle any claim, without Our written consent. We are entitled to take over and conduct the defence of any claim made against You for damages by a third party. We have full discretion in conducting any negotiations, proceedings and the settlement of claims. If the claim is for legal liability, You may make a written request to Us to agree that You are covered in respect of the claim. 2. Prevent further damage You must take all reasonable precautions to prevent any further loss, damage or liability. 3. Contact the police Depending on the laws of the State or Territory in which the accident occurs, You must: (a) contact the police if any person was injured as a result of the accident; (b) request the police to attend the scene of the accident; (c) go to the local police station to complete a Self Reporting Collision Form if the police inform You that it is not necessary for them to attend the scene of the accident. You must contact the police immediately if Your car is stolen or maliciously damaged. 4. Contact Us as soon as possible If there is any accidental loss, damage or liability which is likely to result in a claim, You must give Us immediate notice with the full details of any accidental loss, damage or anticipated or alleged liability. You or Your representative must give Us full details in the manner We request which will be either: (a) verbally; or (b) in writing by completing Our claim form which will be supplied to You when You contact Us The process for authorising repairs to Your vehicle is explained on page 19 under Authorising repairs. Any correspondence You receive regarding the accident or event must be sent to Us immediately. You must advise Us immediately of: (a) any notice of impending prosecution; (b) details of any inquest or official enquiry. What happens after You make a claim 1. Excess You will have to contribute the amount shown on the Schedule under Excess as the first part of each and every claim under the Policy, and: 18

19 (a) if Your Vehicle is a Rigid Body Tipper, a Tipping Trailer of either an end discharge or side discharge design, or a Trailer designed with hydraulics to self load and unload shipping containers then the stated excess will be doubled if damage is incurred whilst any tipping hoist, other hydraulic hoist, ram or stabilizing leg is partially or fully extended. (b) if Your Vehicle is a Rigid truck of 5 tonnes or greater carrying capacity or a bus or coach and is being driven by any person who is 21 years of age or over but with less than six (6) months experience with this class of vehicle then an additional excess of $2,500 will apply. If Your Vehicle is being driven by any person who is aged 21 and under 25 years of age with more than six (6) months of experience with this class of vehicle then an additional excess of $500 will apply. (c) if Your Vehicle is a P/Mover and is being driven by any person who is 25 years of age or over but with less than two (2) years experience with this class of vehicle then an additional excess of $10,000 will apply. (d) if Your Vehicle is any other type of vehicle then those noted in (b) and (c) above then one of the following additional amounts if at the time of the accident the person driving Your Vehicle is: (i) under 21 years of age - $700 (ii) under 21 years of age with less than 2 years experience driving such type of vehicle - $1,000 (iii) aged 21 and under 25 years of age - $350 (iv) aged 21 and under 25 years of age with less than 2 years experience driving such type of vehicle - $650 (v) aged 25 years or over with less than 2 years experience driving such type of vehicle - $300. When more than one Vehicle covered under this Policy is involved in an incident giving rise to a claim You will have to pay the applicable excesses in respect of each Vehicle insured. Further excesses may be applicable under certain circumstances. If so, these excesses will be stated on Your Policy Schedule. 2. Deciding who is at fault We will be solely responsible for deciding whether You contributed to the cause of an accident. 3. Choice of repairer We respect Your right to choose the repairer of Your choice or We can recommend an approved Global Transport repairer. We will work with the agreed repairer to achieve the best repair outcome for You. 4. Authorising repairs (a) You cannot authorise repairs to Your vehicle without Our prior consent except to the extent that is allowed under Section 3.12 Emergency Temporary Repairs. (b) Before We make a decision regarding Your claim and repairs to Your Vehicle, We may need to inspect Your Vehicle. A motor vehicle assessor will be appointed by Us. We or Our assessor will make the necessary arrangements with You. 5. Spare parts, extras and accessories If We are unable to repair the part We use new, recycled or reconditioned parts that meet the requirements of Australian Design Rules (ADR). If such parts are not available, appropriate parts from alternative distribution channels may be used. We will not pay any amount greater than the maker s last list price in Australia (together with a reasonable charge for fitting) for the supply of any spare part, extra or accessory. In the event that any spare part, extra or accessory cannot be obtained immediately, We may choose to pay You the value of the spare part, extra or accessory (together with a reasonable charge for fitting) rather than supply the spare part, extra or accessory. 6. Sublet repairs If Your Vehicle requires Us to engage the services of a specific specialist repairer and or supplier We may sublet that component to such repairer or supplier. 7. Guarantee and warranty We guarantee materials and workmanship on repairs We authorise for as long as You own or lease Your Vehicle. This guarantee is not transferable. 8. Assist Us with Your claim You must assist Us with Your claim. This means give Us all the information and assistance with Your claim which We may reasonably require. If You do not We may not pay Your claim or provide cover. 19

20 If We have the right to recover any amount payable under this Policy from any other person, You must co-operate with Us in any action We may take. 9. Our rights of recovery We have the right to recover from any person, in Your name, the amount of any claim paid under this Policy and We have full discretion in the conduct, settlement or defence of any claim in Your name. If We recover more than the amount We have paid to You and/or to others on Your behalf, We will pay You the balance. 10. Salvage of Your Vehicle when it is a Total Loss If Your Vehicle is a Total Loss and We have agreed to pay the Market Value or sum insured for Your Vehicle: the wreckage of Your Vehicle will become Our property, and We will keep the proceeds of any salvage sale. 11. Payment of unpaid premium when Your Vehicle is a Total Loss If Your Vehicle is a Total Loss and We have agreed to pay the Market Value or sum insured for Your Vehicle: the amount of any unpaid premium for the Period of Insurance will be deducted from the amount payable to You, and if We are replacing Your Vehicle, You must pay Us the balance of any unpaid premium or instalments for the Period of Insurance. 12. No return of premium after a Total Loss If Your Vehicle is a Total Loss and We have agreed to pay the Market Value or sum insured for Your Vehicle, no return of premium will be made for any unused portion of the premium. 13. GST We will adjust Your claims payment in accordance with the GST provision noted under General conditions applicable to all sections of this Policy, GST Notice on page 17. Other information Renewal procedure Before this Policy expires We will normally offer renewal by sending a renewal invitation advising the amount payable to renew this Policy. It is important that You check the information shown before renewing each year to satisfy yourself that the details are correct. If this insurance has been issued through an insurance intermediary If Your Policy has been issued through Our agent, or a broker who is acting under a binder arrangement with Us, then they are acting as Our agent and not as Your agent. If Your Policy has been issued by a broker, other than a broker acting under a binder arrangement with Us, then the broker is acting as Your agent. Where this Policy has been arranged through an intermediary a commission is payable by Us to them for arranging the insurance. Phoning for assistance If You need to clarify any of the information contained in this Policy Document or You have any other queries regarding Your insurance Policy, please use the contact details below. For all enquiries, please call: AFS Licence No A.C.N A.B.N Level 6, 55 Chandos Street St Leonards NSW 2065 P.O. Box 507 St Leonards NSW 1590 Website: Phone: (02) Fax: (02)