Methods of Grading S/N TYPES OF GRADING SCORE (%) 1. Assignment Test Class participation 5 4. Online forum 5 5. Examination

Transcription

1 ICS 311 Management Information Systems (3 Credits Elective) Course Duration: Three hours per week for 15weeks (45 hours) as taught in 2011/2012 session. Lecturer: MEJABI, O.V. PhD (Ilorin), M.Sc. (Aston) PGD (Aston) B.Sc. (Ibadan) Department of Information and Communication Science, Faculty of Communication and Information Sciences, University of Ilorin, Ilorin. Nigeria. Office Location: Room 10 F3 Block 10, University of Ilorin, Permanent Site. Consultation Hours: 12:00pm 2:00pm on Mondays and Thursdays Courseware Developer: AFOLAYAN, O.T. M.Inf.Sc (Ibadan), B.Sc (Ibadan), CIPM. Department of Information and Communication Science, Faculty of Communication and Information Sciences, University of Ilorin, Ilorin. Nigeria. Office Location: Room 10 F3 Block 10, University of Ilorin, Permanent Site. Consultation Hours: 12:00pm 2:00pm on Mondays and Thursdays Course Content Introduces the concept of Management Information System (MIS) in the context of an organization and its applications from various perspectives. These are Management of computing from a people and data perspectives, demonstrating that computerbased systems are an important tool for effective management. Strategies and nature of information systems, managing change and models of change. And lastly, looking into the strategic planning of MIS and ways of maintaining its sustainability in an organization. Course The focus is on Management Information System (MIS) and its applications. The characteristics of each of the applications which include Decision support system (DSS), Expert System (ES), Executive Information System (EIS) etc. will be given priority. The evolution of MIS in organizations which spanns from the initiation to the repositioning stage will be looked at. The requirements for a successful implementation of a Computerized Management Information System in an organization, elements of an MIS which include data/information telecommunication Infrastructures, Human resources and policy framework will equally be considered. And finally, issues on strategic planning, MIS culture and change management will all be addressed. Course Justification This course will afford students the opportunity of applying the knowledge of MIS in effecting change management in an organization. Management information is an essential ingredient in the decision making process of an organization which makes it an indespensable resource which 1

2 needs to be properly harnessed for it to contribute to the organization s profitability and sustainability. Hence, MIS enables an organization to capture, organize, store and retrieve relevant information from the various units/departments to influence decision making. In otherwords, MIS enables relevant data and information to be pooled from various sub- systems within an organization and presented to Management to take informed decisions when the need arises. Course Objectives At the completion of the course students should be able to: Explain the meaning of MIS and its various applications; Describe the importance of MIS as a Management tool in effecting change in an organization; Design and develop an appropriate MIS application for an organization using any of the known approaches; Explain the ways MIS culture can be entrenched in an organization; and Evaluate the successes or failures of MIS in an organizations. Course Requirements Students must comply with the below requirement: 1. Students must possess a minimum of 75% attendance. 2. Individual /group presentation is a key requirement for this course. This will enable students to inculcate presentation and writing skills. 3. Online forum is a key requirement which will be facilitated by joining yahoo groups. 4. Word process all individuals and group assignments. Methods of Grading S/N TYPES OF GRADING SCORE (%) 1. Assignment Test Class participation 5 4. Online forum 5 5. Examination Course Delivery Strategy The strategy for delivering this course will include face to face delivery of lectures and group projects. Online forums will facilitate student /lecturer interactions. Week 1: Meaning of an Information System/ Management Information Systems Objectives: The objective of the topic is to provide an overview of the course and define the concepts of an information system and Management Information System (MIS). 2

3 First Hour An overview of the course Second Hour Concepts of information system and management information system. The benefits of MIS to an organization, comparing and contrasting manual information systems from computerized based information systems. The characteristics of each type of system. 1. What is an information system? 2. What are the main features of a computerized information system? 3. What is Management Information System (MIS)? 4. Why is MIS instrumental to the success of an organization? 5.Compare and contrast manual information system and computerized based information system. Capron 4, H. & Johnson, J. (2004). Computers: Tools for an Information Age, Complete Edition. New Jersey: Prentice Hall. Davis 4, W.S. (1983). Tools and Techniques of Structured Systems Analysis and Design. Reading MA: Addison Wesley. FitzGerald 4, J. and FitzGerald, A. (1987). Fundamentals of System Analysis. 3 rd Edition, New York: Wiley. Kenneth 1, C.L.& Jane, P. L. (2006). Management Information Systems. Managing the Digital firm. 10 th ed. USA:Pearson Prentice-Hall. Tiamiyu 1, M.A (1996). Organization of Data and Information Sources. An integrated Primer for the Information Professions. Ibadan:Stirling-Horden Publishers. Pp Week 2:Data Management Responsibility of MIS By the end of the lecture, student should be able to explain how data can be managed, sourced and pooled together in an MIS environment and its various processes in a computerized and noncomputerized environment. Data management responsibilities of MIS- collecting data, recording, organizing, storing etc in computerized and non-computerized environments. Sources and types of MIS data utilized for processing in the organization. 1. Mention the types of data utilized in a MIS environment. 2. Enumerate the data management responsibilities of MIS. 3. Mention the media and formats that can be utilized to process data in a MIS environment. 4. Discuss the sources of MIS data in organizations. 5. Discuss the various ways of capturing MIS data. 3

4 Davis 4, W.S. (1983). Tools and techniques of Structured Systems Analysis and Design. Reading MA: Addison Wesley. FitzGerald 4, J. & FitzGerald, A. (1987). Fundamentals of System Analysis. 3 rd Edition, New York: Wiley. Kenneth 1, C.L.& Jane, P. L. (2006). Management Information Systems. Managing the Digital Firm. 10 th ed. USA:Pearson Prentice-Hall. Tiamiyu 1, M.A (1996). Organization of Data and Information Sources. An integrated Primer for the Information Professions. Ibadan:Stirling-Horden Publishers. Pp Week 3 : Types of MIS Applications and their Characteristics This topic will equip the students with the types of MIS applications in a business environment or other environments. First Hour (Week 3): Overview of the various types of MIS applications:transaction processing system(tps), Office information systems (OIS), Decision support systems (DSS), Executive information systems (EIS) etc. Second Hour (Week 3): The characteristics of each of the MIS applications and their applications in real life organizational settings. 1. Mention and explain any two MIS applications and their characteristics 2. What is Transaction processing system (TPS)? 3. What is the difference between TPS and DSS? 4. What is an expert system? 5. List the characteristics of an expet system. Tiamiyu 1, M.A (1996). Organization of Data and Information Sources. An integrated Primer for the Information Professions. Ibadan: Stirling-Horden Publishers. Pp Week 3 : Components of MIS Applications This topic will equip the students with the components of MIS applications in a business environment or other environments. First Hour (Week 4): Components of MIS- Data/information, Human personnel, Policy framework, Telecommunication infrastructures etc Second Hour (Week 4): Detailed functions of the components of MIS. 4

5 1. List the components of MIS. 2. Mention two functions each of any two components of MIS. 3. What is the policy framework of an organization. 4. Write short notes on (1) Data/information (2) Telecommunication Infrastructures (3) Human personnel. 5. Discuss the importance of MIS components. Capron 4, H. & Johnson, J. (2004). Computers: Tools for an Information Age, Complete Edition. New Jersey: Prentice Hall. Jeffery 4, D.R. & Lawrence, M.J. (1984). System Analysis and Design. Sydney; Prentice Hall of Australia, Kenneth 4, C.L.& Jane, P. L. (2006). Management Information Systems. Managing the Digital Firm. 10 th ed. USA:Pearson Prentice-Hall. Laudon 1, L. (1988). Management Information systems: A Contemporary Perspective. New York: Macmillian. What are Management Information Systems. wikipedia.org/wiki/managementinformation- system/ Accessed on 11/06/2008. What are Management Information Systems. what-are-managementinformation-systems.htm/ Accessed on 11/06/2011 Week 5: Stages of MIS Development By the end of the lectures, students should be able to identify and explain the stages of MIS development within the context of IRM framework or policy. First Hour (week 5) IRM framework and philosophies in the context of MIS Second Hour (week 5) The evolution of MIS stages: initiation, contagion, control, integration, repositioning and maturity. 1. List the stages of MIS. 2.Discuss Nolan s stages of implementing MIS in an organization. 3.What is the difference between initiation and contagion stages of implementing MIS. 4. Explain control and repositioning with reference to evolution of MIS. 5. Discuss the evolution of MIS. Capron 4, H. and Johnson, J. (2004). Computers: Tools for an Information Age, Complete Edition. New Jersey: Prentice Hall. Jeffery 4, D.R. & Lawrence, M.J. (1984). System Analysis and Design. Sydney; Prentice Hall of Australia, Kenneth 4, C.L.& Jane, P. L. (2006). Management Information Systems. Managing the Digital Firm. 10 th ed. USA:Pearson Prentice-Hall. 5

6 Laudon 1, L. (1988). Management Information systems: A Contemporary Perspective. New York: Macmillian. Week 6: Approaches to Developing MIS Applications within the Framework of IRM By the end of the lectures, students should be able to describe the structural approaches to developing MIS applications. First Hour (week 6) Structural and Evolutionary approaches to developing MIS applications. Second Hour (week 6 Continuation of Structural and Evolutionary approaches to developing MIS applications. Group Assignment Choose an organization of your choice and assess the level of entrenchment of MIS using Nolan s stages of MIS development and how it has benefitted the overall system. 1. Explain the difference between structural and evolutionary approaches to developing MIS applications. 2. Discuss IRM philosophies within the context of MIS development in an organization. 3. Mention and explain the two approaches to developing MIS applications. 4. List the stages that constitute the structural approaches to developing MIS applications. 5. Explain the meaning of evolutionary approach to developing MIS applications. Avison, D. & Fitzgerald, G. (2006). Information Systems Development. Methodologies Techniques. Newyork: McGraw Hill Companies. 4 th edition. Jeffery 4, D.R. & Lawrence, M.J. (1984). System Analysis and Design. Sydney; Prentice Hall of Australia, Kesner 4, Richard M.(1988). Information systems: A strategic Approach to Planning and Implementation, Chicago: American Library Association. Laudon 1, L. (1988). Management Information systems: A contemporary Perspective. New York: Macmillian. Strategies of implementing MIS. implementing/mis.html Accessed on 26/10/

7 Week 7: Types of MIS Reports The objectives of this topic is to expose students to the types of MIS reports that are produced as requested by management to take timely decisions. Types and functions of MIS reports: Scheduled, Demand, Exception and Predictive Ways of enhancing and presenting MIS reports printed reports, displayed on computer screens,graphical display of data etc. 1. Mention the types of MIS reports. 2. Explain the difference between demand report and predictive reports? 3. Explain how you can enhance a MIS report to influence Management s decision. 4. Write short notes on (1) Exception reports (2) Scheduled reports. 5. Identify four (4) ways you can present MIS reports to the Management of an organization. Debdas 3 Ganguly (2007). Strategic fit of MIS plan with Organization s Culture- A milestone in Organization s Culture. Journal of commerce (12), Available at: Jeffery 4, D.R. & Lawrence, M.J. (1984). System Analysis and Design. Sydney; Prentice Hall of Australia, Kesner 4, Richard M.(1988). Information systems: A strategic Approach to Planning and Implementation, Chicago: American Library Association. Laudon 1, L. (1988). Management Information systems: A Contemporary Perspective. New York: Macmillian. Murdick 4, R.G.; Ross, J.E.; and Clagget, J.R. (1984). Information Systems for Modern Management. Englewood Clffs, N.J: Prentice Hall. Parkin 4, A. (1987). Systems Analysis. 2 nd ed. London: Edward Arnold. Week 8: MIS and Change Management By the end of the lecture, students should be able to explain what change management is, its impact on MIS culture and entrenchment in an organization. Concept of change management The implications of change management and how it affects MIS in an organization. 7

8 Assignment Discuss the impact of change management on MIS in an organization? 1. Explain the concept Change Management. 2. Explain the concept Change Management strategy. 3. As a system analyst of your organization, explain the change management strategies you would imploy in introducing a MIS application. 4. Describe how you can influence change management in the context of MIS. 5. List the implications of change management on the employees of an organization. Debdas 3 Ganguly (2007) Strategic Fit of Mis plan with Organisation s culture. A Milestone in organisation s success. Journal of commerce, 12, Available at: Kenneth, 1 C.L.& Jane, P. L. (2006). Management Information Systems. Managing the digital firm. 10 th ed. USA:Pearson Prentice-Hall. Week 9: Models of Change Management in the Context of MIS The objective of this topic is to expose students to the various models of change management in the context of MIS. It will expose students on how change can be impacted on an organization in the contect of MIS Models of change management. Application of these models to MIS applications in organizations. 1. Enumerate the models of change. 2. Explain the various ways MIS culture can be entrenched in an organization using one of the models of change management. 3. Identify and explain the different types of models of change. 4. Assess and discuss one of the models of change in any organization of your choice. 5. Describe the relevance of any one of the models of change to effecting MIS success. What is change Management. Accessed on 30/08/2011. Change Management Models Accessed on 30/08/

9 Week 10: MIS and Competitive Strategy By the end of the lecture, students should be able to explain how MIS can contribute to an organization s competitive edge over other organizations. Concept of competitive strategies to an organization. Contribution of MIS to an organization s competitive strategy or advantage. Relevant examples would be sited. 1. Explain the concept competitive strategy. 2. Discuss how you can contribute to the competitive advantage of an organization. 3. List five (5) examples of competitive strategies in the context of MIS. 4. Discuss the benefits of competitive strategies to an organization. 5. Assess the various areas of competitive advantages that an organization can offer. Support with relevant examples. Kenneth, 1 C.L.& Jane, P. L. (2006). Management Information Systems. Managing the digital firm. 10 th ed. USA:Pearson Prentice-Hall. Week 11: MIS Failures in Organizations Objective By the end of the lecture, students should be able to determine what causes MIS failures in organizations and ways of combating failures. First Hour Major reasons for MIS failure in organizations. Second Hour Factors to be considered in combating systems failure. 1. Explain the concept MIS failures. 2. What are the factors to be considered in averting MIS failure? 3. What are the main reasons for MIS failure? 4. Identify and explain the factors determining MIS failures. 5. Assess the level of MIS failures in an organization of your choice. Kenneth, 1 C.L.& Jane, P. L. (2006). Management Information Systems. Managing the digital firm. 10 th ed. USA:Pearson Prentice-Hall. Week 12: Organizational Culture and MIS Objective This topic will enable students to understand how an organization s culture can determine the success or failure of MIS. 9

10 First Hour Meaning of organizational culture and how it can determine the entrenchment or nonentrenchment of MIS culture in an organizational set up. Second Hour Factors in the entrenchment of MIS culture: people, technology, attitudes, habits etc. 1.What is organizational culture? 2. Explain how an organization s culture can determine the success and failures of MIS. 3. Discuss the factors that can determine the entrenchment of MIS culture in an organization. 4. What is MIS culture? 5. Discuss the role of an organization s culture in determining the success or failure of MIS. Land, 4 F.F. (1980). Going Outside for MIS Implementation. Information Management 3( 4), Available at Randolph B. Cooper (1994). The Inertial Impact of Culture on IT Implementation. Information and Management 27 ( 1),17-31 Available at Tsilla, R.; Nava P.; & Yaakov, W.(1991). Identifying Organizational Culture Clash in MIS Implementation. When is it worth the effort. Information Management 21 (2), Available at Yaakov, W. and Nava, P. (1996). The Effects of Information Systems Integration and Organization s Culture on a Firm s Effectiveness. Information Mangement, 30 (2), Available at Week 13 and 14: Strategic Planning and MIS The objectives of this topic is to expose students to different ways of strategically planning the success of MIS to assist the workability of MIS even in the face of stiff opposition. Concept of strategic planning and its overall benefit to an organization Dangers of inadequate or no planning to an organization. Strategic planning in the context of MIS Benefit of strategic planning in an MIS environment. 1. Explain the concept strategic planning 2. Discuss the dangers of inadequate planning in an MIS environment? 3. Discuss the benefits of strategic planning in an MIS environment. 4. Explain the importance of strategic planning to an organization. 5. Strategic planning is a bane to an organization. True or false. Discuss. 6.Explain why strategic planning is inevitable for the success of MIS. 10

11 7. Strategic planning determines the success of MIS. True or false. Discuss 8. Explain how strategic planning can contribute to the sustainability and entrenchment of MIS. 9. What is long term planning? 10. Is long term planning synonymous to strategic planning? Discuss. Kesner 4, Richard M.(1988). Information systems: a strategic approach to planning and implementation, Chicago: American Library Association. Week 15: Revision The fifteenth week will be devoted to revision of all the topics that have been treated during the semester. Students will also have the opportunity to ask questions on grey areas. Review Questions 1. Define Management Information Systems (MIS). 2. Write short notes on (1) DSS (2) EIS (3) ES (4) TPS 3. Discuss the stages of evolution of MIS in an organization. 4. Discuss the ways MIS culture can be entrenched in an organization. 5. Explain the factors determining the success of MIS in an organization. 6. Define strategic planning. What are the benefits of strategic planning. 7. Enumerate the requirements you must undergo in implementing an MIS application. 8. Discuss the impact of change management on the success of MIS. 9. Explain the concept of organizational culture. 10. Discuss the elements of an organizational culture. 11. Identify and explain the components of MIS. 12. What are the factors responsible for MIS failures. 13. Assess the level of entrenchment of MIS culture in an organization of your choice. 14. Strategic planning is inevitable in an MIS environment? True or false. Discuss 15. Explain the meaning of competitive advantage. Further Readings Irving 4, R.H. & Higgins C.A. (1991). Office Information Systems: Management Issues and Methods. Chichester:L Wiley. Marchand 4, D.A. & Horton, F.W. (1986). Infotrends: Profiting from your Information resources. New York: Wiley. Robek 4, M.F., Brown, G.E., & Maedke, W.O., (1987). Information and Records Management, 3 rd Edition. Encino, CA: Glencoe Publishing Co. Tiamiyu 1,M.G.(1993). The Realities of Developing Modern Information Resources Management Systems in Government Organization in Developing countries with particular reference to Nigeria. Journal of Information Science, 19 (3), LEGEND: 1 University Library 2 Bookshops 3 The Internet 4 Personal Collections 5 Departmental Libraries 11