DATA CENTER INTERCONNECTION SERVICES +

Transcription

1 DATA CENTER INTERCONNECTION SERVICES + Part I: Rates and Charges. Part II: Service Description and Requirements. Part III: Terms and Conditions. Part IV: Service Level Agreement. Part V: Definitions. Part I: Rates and Charges. 1. Details. Customer agrees to pay the monthly recurring charges ( MRC ) and non-recurring charges ( NRC ) for Data Center Interconnection Services as specified in the applicable Service Order. Part II: Service Description and Requirements. 1. Data Center Interconnection Services. Data Center Interconnection Services provides Customer with network connectivity within a Facility operated by Verizon. To use Data Center Interconnection Services, Customer must also contract separately with Verizon for Colocation Services. 2. Carrier Neutrality and Alternate Carriers. Customer may arrange on its own (via separate contract) to bring in additional non-verizon circuits from a third-party subject to the following conditions: 2.1 The alternate carrier must have an approved existing presence inside the Facility, and Customer must purchase a Verizon provided interconnection (cross connect) to the alternate carrier s existing presence in Faculty. 2.2 Verizon does not take responsibility for alternate carrier circuits, nor does Verizon make any promises or warranties whatsoever regarding their performance. 2.3 Verizon does not monitor or maintain alternate carrier capacity in the Facility. If Customer is utilizing an alternate carrier in a Verizon data center and such alternate carrier infrastructure requires augmentation, Customer acknowledges that the alternate carrier is responsible for notifying Verizon a minimum of onehundred and twenty (120) Business Days prior to the desired augment availability. 2.4 Customer may not directly interconnect with any third parties without prior written consent of Verizon. Verizon reserves the right to require that any permitted interconnection with a third party be set forth in separate contract. 2.5 Specific to Signature Data Centers (Including Data Centers on the Alternate Carrier Data Center Exception List). All Signature Data Centers are carrier neutral. 2.6 Specific to, Advanced and Standard Data Centers (as set forth on the Alternate Carrier Data Center Exception List): Customer must purchase at least an equal amount of Data Center colocation -related connectivity from Verizon. For example, if Customer wishes to bring in a T-3 circuit from another provider, it must purchase a T-3 or greater circuit from Verizon. Should Verizon determine Customer is purchasing more bandwidth from the alternate carrier, Customer will promptly purchase additional bandwidth from Verizon. Except as set forth herein, Verizon s Data Centers are not carrierneutral facilities. Verizon allows alternate carrier access to its Data Center Colocation customers for redundancy purposes only. 2.7 Customer will not be allowed to purchase alternate carrier access if such access requires the alternate carrier to pull fiber to Customer s cabinet directly. 2.8 Alternate Carrier Data Center Exception List. location Site Code Site Classification Public Internet (Yes/No) Exchange Point Services Available (Yes/No) Carrier Neutral (Yes/No) Number of Carriers Ashburn IAD1 Atlanta ATL1 Yes No No 2

2 Carteret Doral (Miami) Houston Irving (Dallas) Norcross Piscataway Richardson (Dallas) San Jose (Fortune) Torrance (Los Angeles) Toronto Vancouver Westmont (Chicago) EWR1 MIA2 IAH1 DFW1 ATL2 EWR2 DFW3 SJC1 LAX1 YYZ1 YVR1 ORD1 Yes No No 2 Yes No NO 3 Yes No NO 4 Yes No NO 4 3. Inter-Connect Cables. Inter-Connects are required for any connection outside of the Customer s environment. Inter-Connect cables connect Customer s Colocation Equipment with telecommunications services via a circuit from the patch panel inside the Data Center to the Customer s cabinet inside the Data Center. The patch panel is the demarcation point ( d-marc ) where Verizon or a third-party carrier terminates its circuit. Various types of Inter-connect cables may be provisioned through Verizon. All Inter-connections relevant to interconnecting the Customer Colocation Equipment with telecommunications services shall be established through Verizon s common Inter-connect panel in each Facility. Interconnect signal and power cabling between Verizon and Customer will be as designated by Verizon. 4. Customer Communication. Except as provided herein, Verizon will communicate with Customer and all of Verizon s Other Customers and Verizon s Other Customers will communicate with Customer and each other, primarily via . Customer must ensure that all contact information it provided to Verizon in the IRR remains correct and current. 5. Peering. If Customer chooses Exchange Point Services or peering and such services are available at the data center where Customer has Equipment Space, the following shall apply: 5.1 By choosing Exchange Point Services, Customer is requesting the right to establish a Connection. The peering agreements that Customer and any of Verizon s Other Customers may establish between and among each other are binding on Customer and Verizon s Other Customers. Verizon will not be party to Customer s peering agreements with Verizon s Other Customers and those agreements will not be binding on Verizon. 5.2 Customer must provide Verizon an address to which Verizon s Other Customers may send requests for peering. If any of Verizon s Other Customers, or a potential new Verizon Other Customer, sends Customer a peering request to the address that the Verizon Other Customer provides for that purpose, Customer must respond to that peering request within five (5) working days. 5.3 Customer may only connect equipment that Customer owns and operates to Verizon s peering LAN. Customer may not connect equipment to Verizon s peering LAN on behalf of third parties. 5.4 Customer must only use IP addresses on the interface(s) of Customer s router(s) connected to Verizon s peering LAN which Verizon allocates to Customer. 5.5 Customer may only present a single MAC address to any of Verizon s individual ports that is allocated to Customer. 5.6 Customer must register in advance all routes to be announced through a peering in the ARIN, RIPE or equivalent routing registry. 5.7 Customer must have its own Autonomous System ( AS ) number and must register the routing policy for AS in the ARIN, RIPE or equivalent routing registry Verizon. All Rights Reserved. Page 2 of 6 Verizon CONFIDENTIAL

3 5.8 Peering between Customers' routers across the Verizon Peering Fabric will be via BGP Customer shall not generate unnecessary route flap or advertise unnecessarily specific routes in peering sessions with Verizon s Other Customers across the Verizon Peering Fabric Customer may not advertise routes with a next-hop other than that of Customer s own routers without Verizon s prior written permission or that of the advertised party Customer may not forward traffic across the Verizon Peering Fabric unless either the traffic follows a route advertised in a peering session at the Verizon Peering Fabric or where Customer has received prior written permission to do so from the Customer to whom the traffic is forwarded On all interfaces connected to us, Customer must disable: Proxy ARP, ICMP redirects, CDP, IRDP, Directed broadcasts, IEEE802 Spanning Tree, Interior routing protocol broadcasts, and all other MAC layer broadcasts except ARP; and Any duplex, speed, or other link parameter auto-sensing Customer shall not announce ("leak") prefixes including some or all of Verizon s peering LAN to other networks without Verizon s explicit written permission Customer must set net masks on all interfaces connected to Verizon to include Verizon s entire peering LAN. Customer will not touch equipment and/or cabling owned by Verizon or Verizon s Other Customers and installed at the Facility, or in the room containing Verizon s peering equipment, without both the explicit written permission of both Verizon and Verizon s Other Customer who owns the equipment Customer will not install 'sniffers' to monitor traffic passing through the Verizon Peering Fabric, except through Customer s own ports Customer shall not routinely use the Verizon Peering Fabric for carrying traffic between Customer s own routers Customer s use of the Verizon Peering Fabric must at all times conform to the relevant standards as laid out in STD0001 (RFC2600) and associated Internet STD documents Customer will not circulate correspondence on confidential Verizon mailing lists to non-customers. Part III: Terms and Conditions. 1. Termination of Service Order. If Customer terminates Data Center Interconnection Services without Cause (as defined in the Agreement), or if Verizon terminates Data Center Interconnection Services due to Customer s default before the end of the Commitment Period, Customer agrees to pay Verizon a termination liability charge equal to the monthly fees due for the terminated Data Center Interconnection Services multiplied by the number of months left before the end of the Commitment Period for such Data Center Interconnection Services ( Termination Fee ), plus a pro rata portion of any and all credits received by Customer, in addition to all amounts owed for Data Center Interconnection Services already received. The parties acknowledge that this Termination Fee is an estimate of the actual damage that Verizon will suffer and is not a penalty. 2. Prohibited Uses. Customer shall not create or set up a meet-me-point or peering exchange or engage in or provide any services either directly or indirectly related thereto which may compete with similar services provided by Verizon via Verizon s Peering Fabric or physical or optical interconnect platforms. Part IV: Service Level Agreement. 1. General Terms. This Service Level Agreement ("SLA") describes the performance criteria and support levels for Data Center Interconnection Services at the Standard and Advanced Data Centers ("Service") provided by Verizon to Customer. Under this SLA, Customer may request Verizon to grant credits ("Service Credits") for any failure to meet the quality parameters as defined in, and in accordance with, this SLA. 2. Data Center Network Services SLAs. 2.1 Managed Routing Service Availability Commitment Managed Routing Service Availability Commitment Scope. Verizon Managed Routing Service (MRS) availability Commitment is to have the Customer s IP packets delivered to the Demarcation Point 99.99% of the time. This Commitment is based on the following: (1) at least two (2) separate MRS feeds are utilized, and (2) each of the two (2) MRS feeds is connected to two (2) separate devices. The demarc for MRS shall be the participating carrier s connection to Verizon s core fabric Managed Routing Service Availability Commitment Process. At Customer s request, Verizon will calculate the total MRS Unavailability in a calendar month. MRS Unavailability consists of the number of minutes that Verizon s MRS was unavailable for use, in excess of seconds. Outages will be counted as MRS Unavailability only if the Customer opens a trouble ticket with Verizon s Customer Support within five (5) days of the outage. MRS Unavailability excludes unavailability resulting from (a) the Customer s Colocation Equipment or applications, (b) the 2014 Verizon. All Rights Reserved. Page 3 of 6 Verizon CONFIDENTIAL

4 Customer s acts or omissions, or those of the Customer s users and/or customers (c) unavailability of carrier s equipment or (d) reasons of Force Majeure Managed Routing Service Availability Commitment Remedy. For any amount of unavailability up to two (2) hours, one (1) day of the Monthly Recurring Charge for MRS will be credited upon request of the Customer and validation of the unavailability event by the Verizon Terremark service manager or account team. This credit will not exceed the equivalent of five (5) days of pro-rated service credit in the month where the Commitment has not been met Managed Routing Service Availability Exclusion. Calculation of MRS unavailability shall not include time for which MRS is unavailable due to scheduled maintenance. The customer shall be notified within forty-eight (48) hours of regularly scheduled maintenance, not to exceed a four (4) hour period between Midnight and 4 AM, once per calendar month (the Maintenance Window ). Verizon reserves the right to modify the Maintenance Window by notifying customers at least forty-eight (48) hours prior to such modification. 3. On-Net Private Line Service Availability Commitment. 3.1 On-Net Private Line Service Availability Commitment Process. Verizon On-Net Private Line Service (On-Net) availability Commitment is to have the Customer s layer 2 Ethernet packets delivered between the Demarcation Points 99.99% of the time. The Demarcation Points for On-Net shall be the Intra- Facility Cables delivered to the Customer s environment by Verizon at each location. 3.2 On-Net Private Line Service Availability Commitment Process. At Customer s request, Verizon will calculate the total On-Net Unavailability in a calendar month. On-Net Unavailability consists of the number of minutes that Verizon s On-Net was unavailable for use, in excess of seconds. Outages will be counted as On-Net Unavailability only if the Customer opens a trouble ticket with Verizon s Customer Support within five (5) days of the outage. On-Net Unavailability excludes unavailability resulting from (a) the Customer s Colocation Equipment or applications, (b) the Customer s acts or omissions, or those of the Customer s users and/or customers or (c) reasons of Force Majeure. 3.3 On-Net Private Line Service Availability Commitment Remedy. For any amount of unavailability up to two (2)hours, one day of the Monthly Recurring Charge for MRS will be credited upon request of the customer and validation of the unavailability event by the Verizon Terremark Service Manager or Account Team. This credit will not exceed the equivalent of five (5) days of pro-rated service credit in the month where the Commitment has not been met. 3.4 On-Net Private Line Service Availability Exclusion. Calculation of On-Net unavailability shall not include time for which On-Net is unavailable due to scheduled maintenance. The customer shall be notified within forty-eight (48) hours of regularly scheduled maintenance, not to exceed a four (4) hour period between Midnight and 4 AM, once per calendar month (the Maintenance Window ). Verizon reserves the right to modify the Maintenance Window by notifying customers at least forty-eight (48) hours prior to such modification. 4. Premium IP Service Availability Commitment. 4.1 Verizon Backbone Network Latency Verizon Business s European Network Latency parameter is an average round-trip transmission of thirty (30) milliseconds or less between Verizon-designated inter-regional transit backbone network routers ("Hub Routers") in Europe Verizon s North American Network Latency parameter is an average round-trip transmission of forty five (45) milliseconds or less between Verizon-designated Hub Routers in North America Verizon s Transatlantic Network Latency parameter is an average round-trip transmission of ninety (90) milliseconds or less between a Verizon-designated Hub Router in the New York metropolitan area and a Verizon-designated Hub Router in the London metropolitan area Verizon s Europe to Asia Pacific Rim Network Latency parameter is an average round-trip transmission of four hundred twenty (420) milliseconds or less between a Verizon-designated Hub Router in Europe and a Verizon-designated Hub Router in Asia Pacific Rim Verizon s Europe to South Africa Network Latency parameter is an average round-trip transmission of three hundred fifty (350) milliseconds or less between a Verizon-designated Hub Router in Europe and a Verizon-designated Hub Router in South Africa Verizon s North America to Intra-Europe Network Latency parameter is an average round-trip transmission of one hundred ten (110) milliseconds or less between a Verizon-designated Hub Router in the U.S. and a Verizon-designated Hub Router in Intra Europe Network Latency shall be measured by averaging sample measurements taken during a calendar month between Hub Routers. Each month s Network performance statistics relating to the Network Latency parameters shall be posted at If Verizon fails to meet any Network Latency parameter in a calendar month, Customer shall be entitled to receive a Service Credit equivalent to 1/30 of the Monthly Rental Charge of the Internet 2014 Verizon. All Rights Reserved. Page 4 of 6 Verizon CONFIDENTIAL

5 Service for each day during which the Network Latency parameter that has not been met. 4.2 Verizon Backbone Network Packet Delivery Verizon s European Network Packet Delivery parameter is packet delivery of ninety nine point five (99.5) % or greater between Verizon-designated Hub Routers within Europe Verizon s North American Network Packet Delivery parameter is packet delivery of ninety nine point five (99.5) % or greater between Verizon-designated Hub Routers in North America Verizon s Transatlantic Network Packet Delivery parameter is packet delivery of ninety nine point five (99.5) % or greater between a Verizon-designated Hub Router in the New York metropolitan area and a Verizon-designated Hub Router in the London metropolitan area Verizon s Europe to Asia Pacific Rim Network Packet Delivery parameter is packet delivery of ninety nine (99) % or greater between a Verizon-designated Hub Router in Europe and a Verizondesignated Hub Router in Asia Pacific Rim Verizon s Europe to South Africa Network Packet Delivery parameter is packet delivery of ninety nine (99) % or greater between a Verizon-designated Hub Router in Europe and a Verizondesignated Hub Router in South Africa Verizon s North America to Intra Europe Network Packet Delivery parameter is packet delivery of ninety nine (99) % or greater between a Verizon-designated Hub Router in U.S. and a Verizondesignated Hub Router in Intra Europe Packet Delivery shall be measured by averaging sample measurements taken during a calendar month between Hub Routers. Each month s Network performance statistics relating to the Network Packet Delivery parameter shall be posted at If Verizon fails to meet any Network Packet Delivery parameter in a calendar month, Customer shall be entitled to receive a Service Credit equivalent to 1/30 of the Monthly Recurring Charge of the Internet Service for each day during which the Network Packet Delivery parameter that has not been met. 4.3 Internet Bandwidth Availability. Verizon will have its IP Network up to and including the Customer s demarc in the Customer s cabinet available one hundred (100%) percent of the time. If Verizon fails to meet the Internet Bandwidth Availability parameter in a calendar month, Customer shall be entitled to receive Service Credits as set forth below "Network Unavailability" consists of the number of minutes that the Verizon Business IP Network was not available to Customer, but will not include unavailability resulting from: Part V: Definitions. Verizon scheduled maintenance. Verizon relocating the Customer Equipment within the Facility or moving the Customer Equipment to another Facility in accordance with the Agreement For each cumulative hour of Network Unavailability or fraction thereof in any calendar month, Customer shall be entitled to receive a Service Credit equivalent to 1/30 of the Monthly Recurring Charge for the Internet Service with respect to which the Internet Bandwidth Availability parameter has not been met. Connection means a network connection from Customer s Colocation Equipment to Verizon s telecommunications equipment, which, in turn, is connected to the equipment of Verizon s Other Customers. Customer Colocation Equipment means Customer-provided hardware, equipment, Internet servers, data networking equipment and/or voice service equipment installed in Equipment Space at a facility. Exchange Point Registration Form means the form attached to the IRR that has been completed with contact and peering information. Exchange Point Services means the services which allows Internet Service Providers (ISPs), the Customer, and Verizon s Other Customers the ability to exchange Internet traffic between their networks (autonomous systems). Exchange Point Services are made up of Peering Services and Interconnection Services. Peering Services are sold to customers on a per port basis and Interconnection Services are sold based on the type of circuit being connected. Facility or Data Center means the network access point or data center identified in the Service Order in which Equipment Space will be made available to Customer for installation and use of Customer s Colocation Equipment. Interconnect means a physical connection that is provided to connect two customers or to connect a customer and their network provider. The connection is established in a place called the Meet Point Room, which is a physical location in the data center. Cross-Connects are required in order for the customers to get established within the data center and connect to their carriers, Verizon s Other Customers, or additional servers. IR means the Information Request that Verizon sends to Customer after it has executed a Service Order, requesting, among other items, Customer s engineering, network and billing contacts, and the detailed engineering requirements for Customer s deployment Verizon. All Rights Reserved. Page 5 of 6 Verizon CONFIDENTIAL

6 IR Response means the information Customer submits to Verizon in response to the IR. Measured Use means Verizon Terremark bills for bursting traffic based on the 95 th percentile calculation. The 95 th percentile utilization is calculated over a period of an entire month. It is a value based on 5 minute poll samples or data points. Each Data Point contains Inbound and Outbound bandwidth usage data. The highest five (5%) percent sampled is then discarded, and the highest of the inbound or outbound value is then used to calculate whether burst has occurred. If the customer did not burst, they are charged an amount equal to their per Mbps rate multiplied by the contracted price per Mbps. If the 95 th percentile usage is higher than the committed rate, only the usage above the committed rate is then multiplied by the contracted per Mbps burst rate. Peering means platforms run by Verizon Terremark which are layer two switching environments that enable customers, via a single physical connection, to connect and exchange internet traffic with multiple other customers via logical/virtual BGP sessions. Peering Fabric means Verizon s network infrastructure whereby Verizon s Other Customers and Customer can reciprocally provide network access to each other. Premium IP means Premium IP is an IP Transit solution, which provides direct access to the internet via the Verizon 701 network for customers in select Data Centers. Signature,, Advanced and Standard Data Centers are data centers identified by Verizon as one of the foregoing. Termination Fee shall have the meaning set forth in Part III, Section 1 (Termination of a Service Order) hereof. Verizon s Other Customer means any other party who has agreed to the Verizon registration requirements by signing and submitting a completed Service Order, and whom Verizon has registered as a customer of the Facility Verizon. All Rights Reserved. Page 6 of 6 Verizon CONFIDENTIAL