CS Fact Book Corporate Sustainability Report 2011 NON-FINANCIAL PERFORMANCE

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1 CS Fact Book Corporate Sustainability Report 211 NON-FINANCIAL PERFORMANCE SEB Corporate Sustainability Fact Book 211

2 progress 211 Fact book 211 Contents About us 3 Sustainability strategy 6 Objectives and performance Key performance indicators 8 Economic indicators 8 Environmental indicators 9 Social indicators 12 Governance indicators 16 How we inform Corporate Sustainability Report Policy, strategy, facts and achievements UN Global CompaCt CommUNiCatioN on Corporate Sustainability Fact Book For all performance indicators and trends CS Fact Book Corporate Sustainability Report 211 NON-FINANCIAL PERFORMANCE, STOCKHOLM, APRIL Corporate Sustainability Folder Comprehensive overview a sustainable perspective Or how we take responsibility for the economy, people and nature. Our customers are aware. We hope you are one of them. 58% of our private customers prefer buying from socially and environmentally responsible companies. 61% of our small and mid-sized enterprise customers state that social and environmental issues will have a positive long-term impact on profitability. Many of our large corporate customers and institutions are sustainability leaders and innovators in their field. Our responsibility We know that the way we act affects the world in which we operate. It s our responsibility to make sure that we do business in an ethical and sustainable way, attending to our customers needs and protecting people and the environment. By being a well-managed and profitable company, we can use our resources - time, money and the knowledge of our people - to contribute to a prosperous society. This folder presents our bank from a sustainable perspective. Some things are new, others are not. Our actions span the spectrum from small details to complex questions on the global business agenda. Eight priorities guide our work. We know this work will never end. Sustainable perspectives How we take responsibility for the economy, people and the environment Corporate Sustainability Report 11 SEB Corporate Sustainability GOvErnancE We are true and fair to people responsible selling and marketing Our customers put their trust and confidence in their relationships with us. An honest and straightforward approach helps us serve them better. Four core values and our Code of Business Conduct guide us to do the right thing. We act with a long-term view and stay with our customers through good times and bad. We protect people and money tackling financial crime We ask a lot of questions to protect our customers and our business. We train employees to prevent money laundering, fraud and any other kind of illegal activity. We do not accept corruption and we continuously work to keep our offices and online channels secure. Reduced cash handling in branch offices has led to fewer robberies. Our corporate website Our social media site 93% of our staff have been trained in our code of conduct. All markets have a solid know Your customer process in place to help our staff minimise the risk of financial crime. DiD you know? We track customer satisfaction on a daily basis and conduct more than 13, interviews each year. Our customers are our reason for existence. If they are happy, we are. DiD you know? We work together with other banks, the police and ECPAT* to prevent or obstruct online payments for child pornography. *ECPAT s mission is to End Child Prostitution, child pornography And Trafficking of children for sexual purposes. For facts & figures and reporting online For quiz, stories and knowledge bank We welcome your questions and feedback!

3 short facts COmPAny PROFilE About us Operating income 1 Geographical distribution, per cent New York Sweden 58 (56) Norway 8 (8) Denmark 8 (7) Finland 4 (4) Germany 1) 9 (8) Estonia 3 (3) Latvia 3 (3) Lithuania 4 (4) Other 3 (7) London SEB s activities principally embrace customers based in the Nordic and Baltic countries and Germany. Sweden is the single largest market, accounting for more than half of operating income in 211. Branches and representative offices SEB representation worldwide Moscow Warsaw Luxembourg Kiev Geneva New Delhi Beijing Shanghai Hong Kong 1) Excluding centralised treasury operations São Paulo Singapore 2,7 Corporates and Institutions SEB is the leading corporate and investment bank in the Nordic countries, serving large corporations, financial institutions, banks and commercial real estate clients with corporate banking, trading and capital markets and global transaction services. Comprehensive pension and asset management solutions are also offered. 4, SME customers SEB offers small and medium-sized corporate customers several customised products that were initially developed in co-operation with SEB s large corporate clients. In addition, numerous services are specifically designed for small companies and entrepreneurs. 4,, Private customers SEB provides some four million individuals with products and services to meet their financial needs. These include products and services for daily finances, loans, savings, wealth management and life insurance. SEB s divisions Merchant Banking Commercial and investment banking services to large corporate and institutional clients in 18 countries, mainly in the Nordic region and Germany. Retail Banking Banking and advisory services to private individuals and small and medium-sized corporate customers in Sweden as well as card operations in the Nordic countries. Wealth Management Asset management, investment management, including mutual funds, and private banking services to institutional clients and high net worth individuals. Life Life insurance products for private individuals and corporate customers, mainly in Sweden, Denmark and the Baltic countries. Baltic Banking and advisory services to private individuals and small and medium-sized corporate customers in Estonia, Latvia and Lithuania. Operating income Operating profit SEK 17,529m (16,291 ) SEK 8,321m (7,33) SEK 9,419m (8,569) SEK 2,62m (1,91) SEK 4,447m (4,384) SEK 1,481m (1,477) SEK 4,471m (4,539) SEK 3,145m (3,182) SEK 3,26m (3,34) SEK 2,748m (261) SEB CORPORATE FACT BOOK 211 3

4 short facts COmPAny PROFilE SEB s stakeholders SEB s value distribution Media 3, Shareholders Civil society organisation Government and regulators Employees 17, Suppliers & 12, Customers 4 million business partners in some 2 countries Communties Competitors Consumer advocate groups SEKm 35, 3, 25, 2, 15, 1, 5, 32,48 26,629 27,815 29,758 31, Dividends to shareholders (3.8) Taxes and fees to governments (6.5) Payments to suppliers (1.) Compensation and pensions to employees (11.4) Governance structure for the corporate sustainability work Board of Directors Adopts the Corporate Sustainability (CS) Policy. As applicable, matters are dealt with by the Board or by any of its established committees: The Risk and Capital Committee; the Audit and Compliance Committee and the Remuneration and Human Resources Committee. Group Executive Committee (GEC) Decides upon the Group targets and SEB's approach to Corporate Sustainability. Approves the CS Policy. Head of Group Communication holds the CS responsibility in the GEC. Corporate Sustainability (CS) Committee Governance, environmental and social issues are overseen by the CS Committee, a sub-committee of the GEC. Chaired by the Head of Group Communication. Responsible for advising the GEC and the executive committee. Has representation from all divisions and key functions. Group Corporate Sustainability Coordinates and drives the overall sustainability agenda within SEB. Responsible for the implementation of the CS Policy as well as for reporting on its annual progress. Headed by the Group Head of Corporate Sustainability and supported by the Group Environmental Manager. Local CS Committees; Business and country coordinators; Program Managers Manages the business priority work on a daily basis within a specified division, country or staff function (Procurement, Real Estate, HR, IT, Marketing, Security etc). Managers and employees Each head of a division, business area, group function is responsible for ensuring that activities carried out and instructions adopted are in accordance with the CS Policy. Employees are expected to act in accordance with the CS Policy. Meeting places and customer interaction 211 Branch offices 366 International private banking branches 12 Internet bank, no. of visits 55 million Mobile bank, no. of visits 8.4 million Telephone bank in Sweden, no. of calls 2.5 million Facebook, no. of visits 2, Card transactions, no. 479 million Payments, no. 735 million Number of syndicated loans in the Nordic region 88 Number of equity capital market transactions in the Nordic region 19 Number of M&A related transactions in Sweden 16 Life insurance intermediaries and brokers 2,2 SEB CORPORATE FACT BOOK 211 4

5 short facts COmPAny PROFilE Key ratios Return on equity 1) Per cent 25 Net profit SEK bn 15 Core Tier 1 capital ratio 2) Per cent 2 Dividend SEK bn ) Target: competitive stable return Target: sustainable profit growth Target: 1 12 per cent (Basel III) Target: 4 per cent of net profit per share over a business cycle. 1) Continuing operations 2) Basel II without transitional rules. 3) A dividend of SEK 1.75 per share is proposed for 211, corresponding to a pay-out ratio of 35 per cent. International commitments Adopted/signed CDP Water Disclosure 21 Carbon Disclosure Project (CDP) 28 Principles for Responsible Investments (PRI) 28 UN Environment Programme Finance Initiative (UNEP FI) 27 UN Equator Principles 27 UN Global Compact 24 OECD guidelines for Multinational Enterprises 2 ICC Buiness Charter on Sustainable Development 1995 Banks have a key role to play Our mission is to help people and businesses thrive by providing quality advice and financial resources. We aim for financial strength and stability and long-term sustainable economic growth. Ethical, social and environmental considerations are therefore an important part of how we do business and manage our company. We have an opportunity to invest in a better future. We collaborate with local partners to achieve lasting, positive change in areas like small business growth, financial literacy, child and youth development. SEB CORPORATE FACT BOOK 211 5

6 short facts SUSTAinABiliTy STRATEGy Sustainability strategy Our vision is to be the trusted partner for customers with aspirations. By taking responsibility for our impact on society and promote a long-term sustainable perspective throughout our business, we aim to strengthen relations with all our stakeholders and thus enhance our reputation. During 211, we continued our efforts in implementing the corporate sustainability strategy decided upon in late 29. We made significant progress in many areas, but we also have many things left to do. Our sustainability journey never ends. Our ambitions Our goal is to further improve the confidence and trust our customers and other key stakeholders have in SEB. We aim for long-term relations with our customers and depend on our people being engaged and feeling valued. Over the next three years, we will focus on quality advice based on customer insights, good governance, strong business ethics and transparency. We will improve communication abut SEB s role and contribution to society. For well-balanced decisions we will continue to integrate governance, social and environmental aspects throughout the organisation. We will work for increased diversity at all levels and an engaging, healthy and inclusive work environment. We will further explore how we best can support the next generation; entrepreneurship and innovation, financial literacy and children and youth in the communities where we are present. We will continue our efforts to reduce our environmental footprint and resource usage. Our long-term ambition is to provide space for multi-stakeholder dialogue and engagement around key issues and to propel our industry to higher standards. We view our business from a systems perspective, thinking in closed loop cycles rather than with a linear approach. Sustainability is integrated into our culture and brand. Ethics Knowledge and economic contribution Environment Reducing our footprint Sustainable finance & investment Governance Responsible selling & marketing Tackling financial crime Responsible ownership To be the trusted partner for customers with aspirations Ethics Knowledge and economic contribution Knowledge and economic contribution Ethics Social Valuing our people Access to financial services Investing in communities Eight business priorities SEB s sustainability strategy is focused on eight business priorities in three key areas. By focusing our efforts on these priorities, we can contribute to better banking governance and protection of the environment, while enhancing our social contribution. Responsible ownership investing money responsibly Ensure that we perform our ownership role responsibly, promoting good business ethics and governance, and displaying good corporate citizenship. Valuing our people taking good care of our people Being a modern workplace, attracting the right people and providing scope for individual development by making our people feel valued, included and engaged. Responsible selling and marketing being true and fair to people Assist our customers in reaching their financial objectives. Ensure that our customers understand the consequences of our advice and their overall dealings with us. Tackling financial crime protecting people and money Actions to prevent money laundering, fraud and financing of criminal activity. Reducing our environmental footprint being gentle to nature Managing our direct environmental impact. Sustainable finance and investments driving change through money Together with our customers, reduce the risk for negative social and environmental impact related to our finance and investment activities. Work to increase our and our customers positive con tri-bution through offering sus tainable products and services. Access to financial services $ being accessible for all people Promoting equal access to financial services regardless of socio-economic standing, ethnic origin or other factors. Investing in communities making people and societies grow Supporting the development of local communities, including support of youth development and the growth of small and medium-sized enterprises. SEB CORPORATE FACT BOOK 211 6

7 short facts OBjECTivES And PERFORmAnCE Objectives and performance Objectives 211 Status Performance 211 Objectives 212 Governance responsibility Continue to act on customer insights to further improve customer experience and Net Promoter Score. Render product and service offering easier to use and understand. Continue efforts to improve financial literacy among customers. Perform a health check on fraud and any risks related to such activity. Review potential education need to raise awareness among employees. Increase focus on ESG aspects to support engagement and investment analysis. Deeper engagement with portfolio companies on ESG issues. Environmental responsibility CO2 emissions 25 per cent from 28. Action plan to reduce emissions related to business travel. Evaluate pilot green branch offices. Reduce energy consumption. Improved water and waste management. 2nd year of customer excellence programme. Competence development throughout organisation. Pilot project to redesign lending processes, including > 2 customer interviews. Developed financial advisory module for client executives in the Baltic division. Financial planning tool (private) available on Internet bank. Health check carried out, comparing SEB with best practice, legal requirements and auditor benchmarks. Measures are in place for strengthened governance. Action plan includes enhanced pre-employment screening for security reasons. Ownership policy and policy for responsible investments updated. Sector policies launched. Internal education on ESG issues. Refined responsible investing process. Engagements in collaboration with UNPRI on anti-corruption and transparency, water scarcity, climate reporting, oil sand and responsible business in conflict areas. Own engagements with Swedish holdings. Reduced CO2 emissions by 22 per cent. Growth in business travel halted in Q4. New travel policy and increased focus on alternative meeting formats. Pilot for green branch offices resulted in increased awareness and new ideas for improvement. Reduced water consumption by 15 per cent. Continued customer centred business development based on customer insights. Launch updated Code of Business Conduct. Further strengthen transparency. Implement updated fraud prevention model with increased focus on proactive measures. Aim to build fraud proof banking processes. Continue to improve PRI implementation. Integrate ESG aspects into investment process of three of the major investment teams. Improve engagement process. Continue CO2 reduction towards target of 45 per cent. Reduce electricity consumption with 2.5 per cent per annum on average, in order to reach a 2 per cent reduction by 22. Implement sector policies and position statements. Increase share of sustainable financing, investments and other savings products. Develop two new sector policies and /or position statements. Social responsibility Develop action plan on result of Voice employee survey. Improve employee engagement. Implement employer value proposition. About 7 client executives participated in training. CS and policies gradually being included in customer dialogues. Dedicated financing of renewable energy equipment and solutions amounted to SEK 17bn. Launch of Green Leasing in each of the Baltic banks. No new sector policies, focus on implementation. Voice survey indicated improvements in all major areas. Action plans developed for each unit and division. Roll out of You are SEB programme to increase employee engagement. Collaboration platform, Connect, launched in May intranet chats with CEO and other senior managers. Four internal career days held. Implementation to continue. All relevant clients in Merchant Banking to be assessed by end 212. Sustainable financing solutions based on customer insights. Savings and investment solutions to reflect customer insight and preferences. Further employee engagement. Increased focus on diversity, e.g in leadership training. Strengthen strategic focus on health and a sound workplace. Retain and develop SEB s talent pool. $ New initiatives to further facilitate accessibility of, and availability to, SEB s services, based on customer insights. Sharing expertise: on average our experts were quoted or interviewed 3 times/week in Sweden in 211. Several new mobile applications developed. SEB in Lithuania and Latvia assisted 5 customers of the bankrupt Snoras Bank and Krajbanka so that they could access their money. Continue to share expertise and knowledge in all our markets. Initiatives to further facilitate accessibility of, and availability to SEB s services. Harmonise community investments and social partnerships. Further develop cooperation with Mentor. Decide upon applicable KPI s to track progress. Focus on next generation, but mapping of community involvement not yet complete. Additional mentoring programmes launched. Support to employees as parents provided through lectures and seminars. Increased scope for data gathering, targets still to be developed. Strategy for community investments and sponsorship to be concluded. SEB CORPORATE FACT BOOK 211 7

8 Key performance indicators economic indicators note Unit Direct economic value generated and distributed Total operating income SEKm 37,686 36,735 42,421 38,63 Total operating expenses SEKm 23,121 23,751 24,44 22,479 Total operating profit (pre tax) by region 1 SEKm 15,345 11,389 5,654 12,434 Sweden SEKm 6,489 6,5 7,428 1,299 Nordic countries (excl Sweden) SEKm 3,721 3,349 4,129 2,282 Baltic countries SEKm 3, ,282 1,417 Germany SEKm 1, ,178 Other countries and eliminations SEKm 697 1,434 1,632-2,742 Total operating profit (pre tax) by division 1 SEKm 15,345 11,389 5,654 12,434 Merchant Banking SEKm 8,321 7,33 9,272 8,98 Retail Banking SEKm 2,62 1,91 2,885 3,112 Wealth Management SEKm 1,481 1,477 1,142 2,11 Life SEKm 1,957 2,137 2,115 1,63 Baltic SEKm 2, ,755 1,17 Other including eliminations SEKm -1,764-1, ,867 Employee compensation, pensions and other staff costs (employees) 2 SEKm 11,446 11,512 11,755 11,939 Supplier payments (suppliers) SEKm 1, 9,1 9,2 9,5 Dividends (shareholders) 3 SEKm 3,836 3,291 2,193 Taxes and fees (governments) Tax on profit SEKm 3,46 2,569 2,478 2,351 Employee social charges SEKm 2,487 2,48 1,933 2,574 Stability fee and Deposit insurance SEKm Financial assistance recieved from government SEKm Market presence Market presence (number of countries with SEB employees) Number Markets with universal banking offering (locations of significant operations) 4 Number Other markets and strategic locations Number Community investment Economic contribution to social partnerships, share of operating profit % Economic contribution to social partnerships (incl entrepreneurship and mgmt costs) 5 SEKm By theme Environment (climate compensation) SEKm n/a Entrepreneurship (incl entrepreneurship among children and youth) SEKm n/a Children and youth SEKm n/a Wellness (sports and culture) SEKm n/a Other SEKm n/a Volunteering employees - number of working hours invested hours 5,16 n/a n/a n/a Employee participation in programme through Mentor, number number Number of children/youth reached by support number 3,8 n/a n/a Suppliers Number of suppliers Number 11,4 12,3 15, 16,5 Total spent on procurement SEK bn Notes 1) restated and 27 pro forma, reflecting the divestment of SEB s German retail operations. 2) Excluding social charges 3) Dividends for the fiscal year, paid out to shareholders the following year. 21: Proposed. 4) German retail business divested 5) Management costs included from 21. SEB CORPORATE FACT BOOK 211 8

9 Highlights enviromental performance CO2 emissions (tonnes) 5, CO2 emissions from energy consumption (tonnes) 3 CO2 emissions from business travel (tonnes) 2 4, 3, 2, 1, CO2 emissions from paper consumption (tonnes) CO2 emissions from company cars (tonnes) 4, 4,8 3,2 2,4 1,6 8 4, 3,2 2,4 1, Total energy consumption (MWh) Electricity (MWh) Other energy sources (MWh) 175, 15, 4, 15, 125, 1, 75, 5, 25, 125, 1, 75, 5, 25, 32, 24, 16, 8, Green electricity Paper consumption (tonnes) Waste generation (tonnes) Total water consumption in buildings (m3) 3 2,5 2, , 1,5 15, 1, 1 1, 5 5 5, Waste recyling SEB CORPORATE FACT BOOK 211 9

10 environmental indicators note Unit General indicators Number of offices reporting (whereof branch offices) 376 (335) 625 (559) 625 (559) 625 (559) Net internal area of reporting offices covered m2 41, ,376 77,537 77,537 Full-time employees (FTE) covered FTE 16,74 19,125 2,235 21,291 Full-time employees (FTE) covered (restate German Retail divestment) FTE 16,74 16,324 16,91 18,933 Carbon dioxide (CO2) emissions Total CO2 emissions 1 Tonnes 34,59 38,598 47,32 5,44 CO2 emissions from energy consumption Tonnes 11,12 17,545 28,979 29,41 CO2 emissions from energy consumption German retail estimate Tonnes 5, CO2 emissions from business travel Tonnes 18,761 15,196 11,28 13,547 CO2 emissions from paper consumption Tonnes 1,54 2,115 3,121 3,369 CO2 emissions from company cars Tonnes 3,169 3,742 3,94 4,87 Total CO2 emissions / employee Tonnes Total CO2 emissions / employee without German retail Tonnes Total CO2 emissions by region Sweden Tonnes 13,945 11,824 1,221 11,457 Nordic's (excl Sweden) Tonnes 5,442 4,678 2,722 2,68 Baltic's Tonnes 8,533 1,239 15,47 14,96 Germany Tonnes 3,56 4,876 14,156 14,839 whereof Retail Tonnes 1,669 5,84 6,24 Other Tonnes 3,164 6,981 5,174 6,54 Energy consumption Total energy consumption (in buildings) MWh 121,46 161,351 15, ,944 Total energy consumption (in buildings) without German retail MWh 121,46 146,46 133,72 136,775 Electricity MWh 91, , , ,737 Electricity consumption without German retail on yearly basis MWh 91,758 19,371 19,93 16,568 Other energy sources MWh 29,648 36,675 24,627 3,27 Renewable energy percentage of total electricity consumption % Total energy consumption / m 2 MWh/m Total energy consumption / employee MWh/FTE Total energy consumption / employee without German retail MWh/FTH Voluntary carbon offsets purchased tonnes*** 38,598 47,32 33,388 Resource efficiency Paper Total paper consumption Tonnes 1,29 1,65 2,327 2,483 Graphic paper consumption Tonnes ,7 1,47 Supplies paper consumption Tonnes ,32 1,76 Environmentally labelled paper consumption Tonnes 978 1,67 1,334 1,129 Environmental paper use share of total % Total paper consumption / employee (FTE) Tonnes Waste Waste generation Tonnes ,745 1,71 2,15 Total waste generation / employee (FTE) Tonnes Waste recyling Tonnes Percentage waste reused or recycled % Water Total water consumption in buildings m 3 13,442 15,58 147, ,925 Total water consumption / employee (FTE) m Business travel & company car fleet Total business travel 2 Million km Total business travel / employee Km 4,564 3,263 2,344 2,624 Air travel Million km Domestic air travel Million km n/a Nordic air travel Million km n/a SEB CORPORATE FACT BOOK 211 1

11 International air travel Million km n/a Train travel (Sweden) Million km Air travel day trips vs total number of air trips (Nordic*) % Environmentally certified company cars share of company car fleet % Legal compliance & monetary fines note Unit Reported environmental prosecutions Number none none none none Monetary value of significant fines due to non compliance with environmental laws and regulations SEKm Sustainable finance and investments (social & environmental aspects) Number of Socially Responsible Investment/ethical funds Number Total assets under managements in SRI/ethical funds SEKm 14,848 16,8 11,15 6,413 - Whereof assets managed for institutional clients SEKm 9,172 1,611 7,372 4,72 SRI/ethical funds, share of total assets under management % World Bank Green Bonds money raised since inception USDbn Green Car loans, total number 1,5 2, 1,3 91 Green car loans as a per cent of total car loans, number % 5 5 n/a n/a Equator Principles, number of investments Category A transactions approved Number 1 Category B transactions approved Number Category C transactions approved Number 4 3 Notes 1) Courier, taxi and security transportation is not included in emissions scope. We draw on guidance from the Greenhouse Gas Protocol for our carbon reporting. We currently account for the CO2 emissions from operations over which we have control, such as energy and electricity use in our own buildings, paper consumption and business travel (Scope 2 and 3). We include the emissions from eleven countries, accounting for more than 9 per cent of our income and 98 per cent of our employees. 2) Excluding leasing car mileage. *** Voluntary carbon offsets purchased the year after emitting year. 28 baseline has been revised. Offsetting for 28 does not correspond to revised baseline. Dedicated financing of renewable energy projects and equipment Financing of renewable power producers, SEK 13.3bn Financing of renewable energy equipment manufactures, SEK 3.7bn Wind 42% Solar 32% Hydro 4% Bioenergy 54% Hydro 19% Wind 49% SEB CORPORATE FACT BOOK

12 Highlights social performance Headcount by division and support function Headcount by region Merchant Banking, 14% Retail Banking, 22% Wealth Management, 6% Life, 7% Baltic, 17% Business support, 21% Group staff, 8% New markets, 5% Sweden, 47 % Nordic countries (exkl Sweden), 8 % Baltic countries, 28 % Germany. 12 % Other, 5 % Total headcount, including part-time employees 25, Total employee turnover (%) 12 Sick-leave rate (%) 3, 2, 15, 1, 5, ,5 2, 1,5 1,, , I would recommend a friend to work at SEB (%) 1 Gender by management type all managers (male/female %) 1 Total number of employees on parental leave during the year 2, ,5 1, Male Female SEB CORPORATE FACT BOOK

13 social indicators note Unit Headcount Total headcount, including part-time employees Number 18,862 2,599 2,835 22,443 Headcount by division and support function Merchant Banking % Retail Banking % Wealth Management % Life % Baltic 1 % n/a New markets % Business Report % Group Staff and other % Headcount by region Sweden % Nordic countries (exkl Sweden) % Baltic countries % Germany % Other % Headcount by age -29 % % % % Employees by gender Male % Female % Employee turnover Total employee turnover % Length of employment at SEB Less than 2 years % years % years % or more years % Average length of employment Years Recruitment Employee growth rate, net change % Joiners, total headcount Number 1,94 2,2 1,367 3,463 Leavers, total headcount Number 1,838 2,253 2,224 2,948 Retired, total headcount Number SEB CORPORATE FACT BOOK

14 social indicators note Unit Employee engagement Employee survey Voice; participation rate 2 % 89 n/a 89 n/a Voice index 2 Index 725 n/a 723 n/a Share of employees that are proud of SEB I believe SEB will become/remain one of the winners within its field 2 % 76 n/a 75 n/a I would recommend a friend to work at SEB % 73 n/a 7 n/a Share of employees who think their manager fosters an open, honest and transparent culture 2 % 76 n/a 75 n/a Number of intranet chats with executive management conducted Number n/a Total number of questions in chats Number n/a Average employee participation rate (live or passive reading afterwards) % n/a Corporate Sustainability Ambassadors Number n/a Diversity and equal opportunities Gender by region (male/female) Sweden % 49/51 48/52 48/52 48/52 Nordic countries (excl Sweden) % 56/44 55/45 54/46 53/47 Germany % 59/41 49/51 49/51 5/5 Baltic % 27/73 26/74 26/74 25/75 Other % 41/59 4/6 37/63 37/63 Gender by management type - all managers (male/female) % 57/43 56/44 58/42 56/44 Senior managers (top mgmt fd) % 77/23 74/26 73/27 75/25 Middle managers % 62/38 61/39 61/39 64/36 First line managers % 46/54 47/53 51/49 46/54 Staff % 41/59 42/58 4/6 39/61 Nationalities Employees with a foreign background, share of tot headcount 7 % Recruitment of employees with a foreign background, share of total recruitment 7 % Managers with a foreign background, share of total 7 % Nationalities represented in global trainee programme Number Total number of employees on parental leave during the year 3 Number 1,869 1,864 1,842 1,789 Men 3 % Women 3 % International mobility Employees on international assignments (Swedes sent abroad) Number Male/female % 73/27 72/28 Employees on international assignments (other nationalities sent abroad) Number Male/female % 69/31 73/27 Labor/management relations Percentage of employees covered by collective bargaining agreements 3 % Minimum notice period(s) regarding operational changes, including whether it is specified in collective agreements. 3 Months Health and workplace safety Sick-leave rate, share of ordinary working hours 4 % Long-term sick leave rate 3 % Male 3 % Female 3 % Short-term sick leave rate 3 % Male 3 % Female 3 % SEB CORPORATE FACT BOOK

15 social indicators note Unit Work-life balance Employees with health insurance 3 % Employees with mobile workplace (portable PC ) 4 % Employees with mobile workplace (Office at Home access) 4 % n/a Average vacation utilization 5 % n/a Performance management Participated in regular performance and career development reviews (PDD), share of employees 2 % 94 n/a 9 n/a Received feedback on their performance, share of employees 2 % 94 n/a 88 n/a Employees that understand how their targets are linked to SEB's vision, strategy & goals 2 % 78 n/a 78 n/a Competence development Highest educational level achieved University > 3 years % University < 3 years % Upper secondary school % Compulsory school % Other/unspecified % Share of employees who say they have good opportunities to develop and expand their competence 2 % 74 n/a 69 n/a Compensation & Benefits Total employee renumeration (including social charges) 6 SEK m 13,933 13,921 13,688 14,513 Number of employees participating in any form of long term incentive programme Number 8,5 7,9 n/a n/a Share of employees participating in Share Savings Programme during the year % Short-term variable cash compensation in relation to total employee remuneration 6 % Redundancy costs 6 SEK m Notes 1) New organisation in place since 29 2) No Voice survey was performed in 21. The 211 Voice survey was performed in February, ) Sweden 4) Excludes: Baltics, Russia, Ukraine, Luxembourg 5) Sweden, Estonia, Lithuania, Latvia 6) Restated numbers for ) Statistics collected from Statistics Sweden (administrative agency) in May SEB CORPORATE FACT BOOK

16 Highlights governance performance Employees completed Code of Business Conduct training (%) 1 Employees completed antimoney laundring education (%) 1 Employees completed fraud prevention education (%) Assets under management in SRI/ethical funds (MSEK) SEB CORPORATE FACT BOOK

17 governance indicators note Unit Responsible selling and marketing Certified advisors, private & SME business % Customer feedback Total customer complaints, Retail banking Sweden Number 6,348 7,264 n/a n/a Customer complaints compensation >EUR 1 Number Net Customer recommendation score, private Sweden n/a Net Customer recommendation score, SME Sweden n/a Business conduct and ethics Employees completed Code of Business Conduct training % n/a Employees (when applicable) registered private share holdings in Ethixs (preventing insider trading) % Tackling financial crime Employees completed anti-money laundring education % n/a Employees completed fraud prevention education 1 % n/a Employees completed information security education % 74 7 n/a n/a Markets and sites with Know-Your-Customer (KYC) process and instructions implemented 2 Number n/a Suspicious market transactions (MAD) reported Number Branch office robberies (Sweden and Baltic countries) Number 1 3 n/a Card fraud costs, Nordic countries SEKm Responsible ownership Total engagment dialogues with portfolio companies Number n/a Notes 1) Primarily targeting front line sales and employees managing transactions 2) Paris office closed and Hong Kong office opened SEB CORPORATE FACT BOOK

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