Payment Systems Development Group. Making remittance services more transparent

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1 Payment Systems Development Group Making remittance services more transparent

2 Contents About Send Money Service Introduction to the Send Money Service (SMS) platform How it works Mobile access Setting up a new site 2

3 About Send Money Service SMS is a project of the World Bank Payment Systems Development Group (PSDG), part of the Financial and Private Sector Development Vice-Presidency, Financial Inclusion Practice, Financial Infrastructure Service Line The Send Money Service project is a winner of the World Bank Innovation Fund The platform was created by Development Gateway, a nonprofit organization that provides information solutions and services for development organizations 3

4 About Send Money Service /2 Send Money Service is a white-label software Content and data of each new website is fully customizable by the site administrators Each website is completely independent (not linked to a central platform) Send Money Service is designed to meet the World Bank minimum requirements for remittance price databases * (available at * Note: use of the SMS platform does not suffice to obtain WB certification for remittance price databases; WB certification requires a separate approval process; please contact us for additional information at paymentsystems@worldbank.org 4

5 Introduction to the Send Money Service (SMS) platform SMS Objective: Publish remittance price databases to increase the transparency of remittance services What is it? A toolkit for creating, customizing, and publishing a remittance price database online Who is it for? Organizations that collect data on the price of remittances What are the advantages? Open source, easy to use and maintain, highly replicable, and low cost 5

6 How it works Send Money Service websites allow remitters to select a sending/receiving country pair ( country corridor ) A table displays information on providers, products, and fees for that corridor Aimed primarily at migrant workers sending money to their countries of origin Historical data can be used by policymakers and researchers to understand trends Users can receive alerts when new data are published 6

7 Customize name, logo, and look and feel of home page Home Page Choose a country corridor (sending and receiving country pair) News feed with updates on relevant topics 7

8 Country Corridor Selector Country Corridor page shows all sending/receiving country combinations Site administrator can add/delete countries 8

9 Sample Price Comparison Table Choose amount sent (e.g. 200 CAD or 500 CAD) site administrator can customize Highlight nontransparent firms Results table displays comparison of products and pricing User-friendly icons describe information, additional information available in rollover tooltips 9

10 Sample Price Comparison Table List of firms operating in country corridor Amount received (in recipient country currency) Total cost (in % and sending country currency) 10

11 Sample Custom Page Site administrator can create custom pages, such as About Us 11

12 Mobile access Users can send a text message to a dedicated number and receive a reply with information on the cost of the services offered by firms for the sending/receiving country pair Text reply will contain the following for each firm in the relevant price comparison table: Name of the firm Fee charged to sender Exchange rate margin (%) The total cost The amount received 12

13 Mobile Views Mobile-friendly version makes entire site accessible via smart phone 13

14 Setting up a new site Send Money Service toolkit makes it easy to install and set up a new website Your organization s System Administrator installs and configures the platform on the chosen domain System Administrator can take advantage of powerful customization options, including collection frequency, colors, logo, site name, and slogan 14

15 Setting up a new site (cont.) Select from several home page and custom page layouts Several optional widgets are available Custom news feeds ensure that content is continually refreshed Header, main, and footer menus can be managed Localization and translation to an unlimited number of languages is possible 15

16 Maintaining the platform Once the website is configured, maintenance is simple Two roles: Researchers and Business Administrators Researchers: Collect data on remittance services Have permission to upload data (either via MS Excel file, or manual data entry) and view it in the system Detailed error reports available make it easier to spot errorsin data entry Business administrators: Validate, clean, and publish the data Edit content on custom pages Software development expertise not required 16

17 Selecting Site Layout Select homepage layout 17

18 Adding/Changing Content View and edit text for content pages Administrative interface is userfriendly no technical skills required 18

19 Viewing/Editing Uploaded Data Manually enter data for an individual money transfer firm 19

20 Editing Taxonomy Change or translate terms for different parts of the price comparison table (e.g. Sending location ) 20

21 Minimum technical requirements To install the platform, the following is required: Windows or Linux OS Apache 2.2 PHP 5.3.X MySQL Database 5.X 21

22 Contact Download the Send Money Service source code and find more information at For more on the remittance price data collection methodology used by the World Bank, visit Contact us at: 22

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