Member Survey 2013 Results

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1 Member Survey 13 Results How likely would you be to use a bill pay service that allows you to pay your bills online; move money to or from another financial institution; or complete a person to person payment? How likely are you to use a bill pay service if the cost is 85 cents per transaction?

2 How likely are you to apply for a mortgage or refinance your existing mortgage in the next three years? How do you receive information about Wawa Credit Union products and services? (Mark all that apply) Website Store Flyer Statement Message CU Newsletter Other Other: Other Associates; CU Staff; phone; ; mail; My Wawa; Flyers/ Corporate ; Cu Posters;

3 Rank in order of preference Website US Mail Store Flyer Statement Message CU Newsletter Other Other: Text/mobile app; My Wawa; corporate; Pony Express; Commercials; My Wawa update messages; Are there any services you would like to see Wawa Credit Union offer? savings program for the employees' children to teach them to save money or a college savings program. Bill pay yes it would be nice to have an app for the Credit Union on my phone Be able to deposit cash at ATM's Pre-paid Debit Cards transfers in and out of other financial institutions; automatic investment accounts (similar to ING/Capital's Sharebuilder; credit repair services/discounts; mortgages Mobile banking On line bill pay Bill Pay is a great step forward quicken download, phone app Cash checks without sending through the mail. Free bill payer An easier way to deposit a check iphone app. Pay pass credit card finance classes would be great. I am not sure if I should refinance my house and I am scared to ask a bank and have a credit check run since that will negatively impact my credit... right? Just waiting on bill pay debit card making loan payments to the credit union on line Coin Counting and more free ATM transactions Bill Pay Transfer to other banks Smart phone app High CD Rate of return Mortgage & Home Equities Bill pay, transfer money from another account to WCU Checks & Electronic Deposit Deposit checks with smart phone Online Bill pay would be nice

4 Download to quicken Check deposit by mobile picture and a mobile app Would like to order checks written to others like they send me checks written to me from my account ATM Being able to deposit checks through an ATM instead of mail 24 hour service I would love to refinance my mortgage. I use Capital One Online for my banking. If Wawa CU were to implement an online banking system LIKE EVERY ONE ELSE HAS. Then I would transfer my savings from Capital One online to you. Info of balance via text message and transaction alerts via text message What can Wawa Credit Union do to better meet your needs? if possible longer business hours and a bank location in Philadelphia maybe at the Sommerton training center. Be able to deposit cash at ATM's Back it easier to log in or make it easier to change the profile (seem to have problems with passwords and when I change them) more online options I feel that if the CD rates were slightly better I would put more funds in CD's quicken download, phone app Open longer hours add information to help me be more aware of my debt and options of how to manage it can build credit, who doesn t want to improve their credit? Longer hours Free checking, free bill payer, quicken download, mobile check deposit An address to converse since their hours are short Not charged for ATM use at all I think the ladies are doing a GREAT job Have a NJ branch, longer hours, get cash back at Wawa stores instead of using ATM machine then checking out Customer service hotline 24/7 Be more helpful to employee's with auto loans when in the process of rebuilding credit. I joined the credit union to help myself from high loan rates do to a bad credit score do to a life altering event. I had perfect credit for years then was hit with a catastrophe that ruined my credit and score. I joined the credit union 2 years ago have had no issues or late payments anywhere in the last 3 months and my credit union won't even deal with me for an auto loan. Instead I have to go elsewhere and pay 12%. I thought the purpose was to help your employee's. Some kind of account with a greater rate of return make more services available online, instead of having to call When I need to withdraw money I would like to transfer it electronically to my local credit union. We are very satisfied with the Credit Union and all employed there. All are very pleasant and accommodating. ONLINE BANKING! Comments The staff at the credit union far exceeds excellence. Their level of professionalism and the personal service we receive is why I could not see us banking anywhere else. Thank you for excellence in customer service

5 Would really appreciate it if I could deposit cash at ATM's to my account. love the idea of the small dollar loan Thanks for all you do Overall I like the setup with Wawa Credit Union. Make is easier with the log in and password changes. You're doing a great job. recently purchased a car through the credit union. It was a great experience. The girls could not have been more helpful. I feel secure with the Wawa credit union. Thank you. Wawa Credit Union is the " best of the Best' we are lucky to have all of you as our credit union Linda Greer is very helpful! i am very pleased with the credit union. In general very happy with the credit union, especially the customer service reps. They are great. They are doing great! nice to see our thoughts matter, and including opinions, great idea to engage all customers I like the Wawa credit union as it is...perhaps don't charge for withdrawals when we use our atm cards...i know we get a few free per month. I just usually circumvent it by getting cash out when I do other transactions. # 7, 8 & 9 all covered good? receive great service from everyone at the Wawa Credit Union. They are extremely friendly & professional. Much nicer than my other bank's tellers. What a great team of dedicated and wonderful associates! i appreciate all that they do for me and how they look out for me! Cool survey, thanks for reaching out to the members. You have the worst website I've ever encountered. Every time I go there it says my password is incorrect and when I copy the one you send it still doesn't work. This is the most frustrating site I have ever used. When I finally get there it doesn't allow me to do anything, have check sent transfer money etc.. What's the point of this site. I've given up and gone back to my phone. There's not even a place to my annoyance, had to plug into this survey to get some satisfaction. FOR WHAT IT'S WORTH like it the way it is VACU.org is my current back because they can offer many benefits as a credit union. I feel WCU gives excellent service. I think the workers there are always helpful! Keep up the good work. THANK YOU Love the Wawa Credit Union I am very satisfied with my experience with Wawa Credit Union. I left the big bank environment after having several bad experiences with them. It matters to me that the people know my name and give me personal, yet professional service! You all do a great job!!!!! Overall I'm very happy with my experiences with the Wawa Credit Union. I love the Wawa Credit Union! They do an amazing job! I never really had a problem with the credit union. The only problem I had was when I lost my ATM card and was unable to report it because no one would answer the phone. I feel that the CU is out dated and needs to modernize. Wawa is a 5 billion plus company and should have a better credit union. I do not see any charge information on website