investing with Old Mutual Wealth YOUR FINANCIAL JOURNEY We ll help you get there

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1 investing with Old Mutual Wealth YOUR FINANCIAL JOURNEY investments pensions PROTECTION We ll help you get there

2 investing with Old Mutual Wealth YOUR FINANCIAL JOURNEY CONTENTS You and your adviser 3 How does Old Mutual Wealth fit in? 4 Starting your journey 6 Your vision of the future 7 Growing your wealth 8 You re in control 10 Working for you 11 Your building blocks 12 The cost of your investment 13 With you for life 14 Your future, streamlined 16 Relax; you re in good hands 18 2

3 you and your adviser Welcome to Old Mutual Wealth. You may have heard of us already or, if you re new to us, it s likely that you were introduced to us by your financial adviser. You can only invest with us through a financial adviser as we believe that you can best achieve your goals by receiving professional advice. The way we do things is based around the principle of a three-way relationship between you, your adviser and Old Mutual Wealth. The better your financial adviser understands your needs, the more chance they have of recommending the right course of action, so it can be advantageous for you to develop a close working relationship with them. Once they have a detailed understanding of your needs, they will provide advice on the way to achieve your goals. If you wish, they ll then continue to monitor the performance of your chosen investments over time, giving you regular updates and recommending any changes that may be necessary as your needs, and the market, change. You Your adviser 3

4 investing with Old Mutual Wealth YOUR FINANCIAL JOURNEY how does Old Mutual Wealth fit in? Quite simply, we provide first-class methods and support to enable you to make your financial goals achievable. We do this by giving you and your financial adviser workable solutions to meet your needs. A strong and stable backing for your investment When you invest you want to know your money is being well looked after. The more financially secure and established a company is, the less chance there is of it being unable to meet its financial liabilities. You can be reassured that Old Mutual Wealth is a well-run, successful company, which has the financial backing of a large parent company. Old Mutual Wealth is a leading retail investment business that provides a range of financial products such as ISAs, bonds, pensions and life assurance. These products are underpinned by a choice of investments and ways to monitor and manage them online, with the help of your financial adviser. Old Mutual Wealth provides relevant solutions for real customer needs with the simple aim of helping you get where you want to be, wherever you are on your financial journey. Old Mutual Wealth is owned by Old Mutual plc, one of the largest financial services companies in the world. Founded in 1845 and based in London, Old Mutual is a FTSE 100 company overseeing 297 billion in customer investments for 16 million customers worldwide (as at 31 March 2014). 4

5 find out more: You can find out more about how your money is protected when you invest with Old Mutual Wealth in our Protecting your money document. Please ask your financial adviser for a copy. 5

6 investing with Old Mutual Wealth YOUR FINANCIAL JOURNEY starting your journey Whatever you want to achieve, Old Mutual Wealth provides simple ways to create solutions for your individual investment needs. Our investment solutions are designed to give you and your financial adviser the power to determine an investment formula which is right for you, based on your long-term goals, circumstances and attitude to risk. We put you in control by letting you see all your investments in one place and helping you understand the strategy that lies behind them so you can plan for the future you want, not just hope for the best. I want to understand how my investments work and how much they cost I want to enjoy life and do the things I ve planned I want the power to take control of my financial future 6

7 Your vision of the future One of your key objectives is likely to be to maximise the growth on your investments during the years that you have an income then to ensure you have the flexibility to use the proceeds in a way that suits you, while your investments continue to work for you. How are modern investments more flexible? Financial services used to be dominated by products that promised to deliver an outcome at the end of a given term. There was little opportunity to change investments or structure during the investment term. The new model for investing recognises that your aims and attitudes to risk change over time; so it makes it easy for you to move funds quickly and for minimal cost. It allows you to do this without compromising on choice and flexibility of the funds available. find out more: Please visit and click on Understand your finances to see up-to-date financial articles for your stage of life. 7

8 investing with Old Mutual Wealth YOUR FINANCIAL JOURNEY growing your wealth Different investment products such as pensions, ISAs and bonds are used to achieve different aims, which usually relate to the way they are treated for tax. Yet they all have one thing in common: they provide a way for you to invest in your chosen funds. It s the performance of these investment funds that will ultimately dictate how much profit or loss you will make. find out more visit: to read more about Investing the Old Mutual Wealth way. Depending on what they invest in, funds are categorised under a number of major asset classes. Different types of assets will perform better or worse in different situations. Where to invest? Before deciding where to invest your money, it is important to determine your attitude to investment risk. Your financial adviser will measure your investment risk profile by means of a questionnaire and use that rating as the basis on which to build a portfolio to match your expectations. One of the best ways to manage risk is through diversification in other words, spreading your investment between different asset classes. That way, if one of your investments is underperforming, its losses can be balanced by gains from another. The beauty of investing with Old Mutual Wealth is that, while you and your financial adviser can manage your whole portfolio centrally, you still have access to more than 1,000 funds and over 100 external investment houses in a variety of sectors. Funds to power your Old Mutual Wealth investment are available through two ranges: WealthSelect or SelfSelect. When choosing the right route for you, your adviser will consider things like: How much involvement do you want in your investment? How cost-conscious are you? How much choice do you need? 8

9 WEALTHSELECT A hand-picked range of around 60 funds from 12 high quality and well-known fund managers. FUNDS selfselect Access to funds across all the major asset classes. Your portfolio can be constructed by your adviser using handpicked funds from the WealthSelect range. Alternatively, our actively managed, risk-targeted Managed Portfolio Service is available at no extra cost. portfolios SelfSelect provides access to a wide range of funds so your adviser can create a bespoke portfolio which is appropriate for your needs, with plenty of choice in every sector. PACKAGED SOLUTIONS Our packaged solutions, available through both the WealthSelect and SelfSelect ranges, are designed to address a specific investment need within a single fund. Spectrum funds are designed to maximise the returns you receive for the level of risk you re willing to take. Foundation funds are designed for cost-conscious investors seeking targeted, inflation-beating returns. Generation funds are designed for those who wish to take an income, either now or in the future. 9

10 investing with Old Mutual Wealth YOUR FINANCIAL JOURNEY YOU RE in control The easiest way to gain control over your fund-based investments and ensure they can be monitored effectively is by consolidating them all in one central place. When you invest with Old Mutual Wealth, you can access all your investments quickly and easily. Holding all your investments in one secure place gives you and your adviser a sound base from which to make your investment decisions. You can enjoy access to a wide choice of funds, and a range of tax-efficient ways to hold them, in a single location. Managing your investments online, in one place, means: you can hold and manage all of your fund-based investments in a single, easily accessible location you and your financial adviser can view and control all your investments as one in a range of tax-efficient products you can easily access valuations, give investment instructions and perform all other portfolio management activities you can track performance, react to changes in the market and switch between funds quickly and with no switching charge. All investment involves risk and the value of your investments can fall as well as rise. Old Mutual Wealth is backed by a financiallystrong, FTSE 100 parent company. Our robust online technology has been built to meet investors needs today and in the future. 10

11 working for you Your investment should work for you, rather than the other way round. When you invest with Old Mutual Wealth you benefit from the expertise of investment professionals who are dedicated to managing your money. We bring these experts together to make the process of investing simple and straightforward. Old Mutual Wealth Giving you and your adviser access to online tools to set up and monitor your investment Processing your instructions and transactions Sending you valuations and statements Making changes to your portfolio when requested Your investment Your financial adviser Discussing and agreeing with you your objectives and risk level Making investment recommendations Providing you with performance updates Reviewing your financial circumstances Fund managers Managing the funds you invest in Adhering to the fund s investment mandate Ensuring the fund matches its risk profile, where applicable 11

12 investing with Old Mutual Wealth YOUR FINANCIAL JOURNEY Your building blocks You can invest in your chosen funds through a range of financial products: Collective Retirement Account The Collective Retirement Account is one of the best pension schemes available in the UK. It offers the opportunity to accumulate savings while enjoying certain tax benefits. It also provides flexible ways to take retirement benefits, all within the same account. INDIVIDUAL SAVINGS ACCOUNT (ISA) An ISA is one of the most tax-efficient methods of investing, whether it s in a lump sum or regular amounts. Your Old Mutual Wealth ISA can be invested into many different funds, allowing you to choose where you want to invest and how much risk you want to take. From 1 July 2014, your ISA can hold cash, stocks and shares or a combination of the two. Collective Investment Account The Collective Investment Account is a convenient way for you to hold a wide range of unit trusts. This account is often used by investors who have used up their annual ISA allowance. Collective Investment Bond This provides a flexible method of investing in funds, with the potential for growth over the medium to long term. You can, if you wish, take regular withdrawals. The Collective Investment Bond also has certain tax advantages including arrangements for reducing inheritance tax. The Old Mutual Wealth ISA and Old Mutual Wealth Collective Investment Account are provided by Old Mutual Wealth Limited. The Collective Retirement Account and Collective Investment Bond are provided by Old Mutual Wealth Life & Pensions Limited. Old Mutual Wealth Limited and Old Mutual Wealth Life & Pensions Limited are part of Old Mutual Wealth. Details of these products and the risks involved can be found in their respective Key Features Documents available from your financial adviser. 12

13 the cost of your investment When you make an investment there are three main parties involved, in addition to you as the investor: Your financial adviser. Old Mutual Wealth, the provider of your account or bond. The managers of the funds you choose for your account or bond. Charges or fees are usually payable to each of these parties for arranging and managing your investment. Their separate roles, and how their charges or fees are calculated and taken, are explained in a document called Making the cost of investment clear. Please ask your adviser for a copy. Old Mutual Wealth s charge, as the provider of your account or bond Individual Savings Accounts (ISA) and Collective Investment Accounts (CIA) When you invest in an ISA or CIA, we deduct a Service Charge from your account. The Service Charge is for providing and servicing your account and giving you direct access to invest in a range of funds. Collective Retirement Account (CRA) and Collective Investment Bond (CIB) When you invest in a CRA or CIB, we deduct a Product Charge from your account or bond. The Product Charge is for providing and administering your bond or pension product, through which you can invest in a range of funds. THE MORE THAT S INVESTED - THE LOWER THE CHARGE RATE You can benefit from having more than one investment with us because we look at the combined value of all of your investments in determining the charge rate you pay and then apply that rate to each of your investments. You can also request clientlinking, which will take into account the combined value of the investments you and your spouse/civil partner hold directly (or in some cases indirectly) with Old Mutual Wealth at the time the charge is made. Your financial adviser will be able to help you with this. find out more: Full details, including the level of our charges, can be found in Making the cost of investment clear. Please ask your financial adviser for a copy. 13

14 investing with Old Mutual Wealth YOUR FINANCIAL JOURNEY With you for life To achieve the things you ve planned, it s important that your investments work for you now and throughout your life. Your financial adviser will assess numerous factors in recommending a suitable solution based on your individual situation such as your needs, your aims and the balance of risk and reward you are comfortable with. Crucially, these things must be re-assessed regularly to ensure your investments adapt to changes in your life and in the investment world. Our online portfolio management tools allow you and your financial adviser to be engaged with your wealth at all times, keeping you informed and giving you the flexibility to keep your investments on track to achieve your long-term goals. 14

15 Range of products: ISA, pension and bond Quick and easy fund switching Transparent online view of your entire portfolio in one place Superior customer service Risk assessment Portfolio building Real-time reporting on investments Product choice Performance monitoring Specialist tax, technical and product support for your adviser You Review and re-model Your adviser Risk assessment tools developed in conjunction with leading industry riskmanagement experts A complete suite of fund performance monitoring and portfolio management tools Over 1,250 funds from leading fund managers across the world 15

16 investing with Old Mutual Wealth YOUR FINANCIAL JOURNEY Your future, streamlined Through the years you may have acquired one or more pensions, paid money into an ISA, and perhaps invested into bonds or direct funds such as unit trusts. If that s the case, the chances are your investments are through a number of different providers, making life more complicated than it needs to be: You receive separate statements from each provider at different times of the year. It s difficult to get an up-to-date valuation that covers all your investments. We provide a more joined-up approach. As an Old Mutual Wealth customer you can view information on your account(s) at your convenience, on our Customer Centre. By registering for the Customer Centre you can: view current valuations of the individual funds you are invested in, and the total value of your portfolio access fund prices, performance data and factsheets view the key details of your policy at a glance reduce paper and access your documents online * change your personal details and password. * for Collective Retirement Accounts, Collective Investment Bonds, Individual Savings Accounts and Collective Investment Accounts. 16

17 find out more: To find out how easy it is to use our online Customer Centre go to online or please ask your financial adviser. 17

18 investing with Old Mutual Wealth YOUR FINANCIAL JOURNEY Relax, you re in good hands Once you ve made the decision to invest with us, you can get on with your life knowing that your money is in safe hands. And, when you do need to contact us, we re dedicated to providing you with excellent service. It is Old Mutual Wealth s focused approach to customer service that has resulted in us winning more Financial Adviser magazine Five-Star Service Awards than any other investment provider. Our most recent awards include: Professional Adviser Awards February 2014 Best Platform Moneywise Pension Awards August 2013 Best Personal Pension Provider Money Marketing Service Ratings June 2013 Income drawdown Gold-rated provider Unwrapped mutual funds Gold-rated provider Investment bonds Gold-rated provider FTAdviser.com Online Service Awards June 2013 Company of the Year Life and Pensions Provider 5 stars Money Marketing Financial Services Awards 2013 Best WRAP or Platform Professional Adviser Awards February 2013 Best Wrap Platform 18

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20 Calls may be monitored and recorded for training purposes and to avoid misunderstandings. Old Mutual Wealth is the trading name of Old Mutual Wealth Limited which provides an Individual Savings Account (ISA) and Collective Investment Account (CIA) and Old Mutual Wealth Life & Pensions Limited which provides a Collective Retirement Account (CRA) and Collective Investment Bond (CIB). The WealthSelect Managed Portfolio Service is provided by Old Mutual Wealth Limited and Old Mutual Wealth Life & Pensions Limited. Old Mutual Wealth Limited and Old Mutual Wealth Life & Pensions Limited are registered in England and Wales under numbers and respectively. Registered Office at Old Mutual House, Portland Terrace, Southampton SO14 7EJ, United Kingdom. Old Mutual Wealth Limited is authorised and regulated by the Financial Conduct Authority. Old Mutual Wealth Life & Pensions Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Their Financial Services register numbers are and respectively. VAT number When printed by Old Mutual this item is produced on a mixed grade material, which uses a combination of recycled wood or paper fibre from controlled sources and virgin fibre sourced from well managed, sustainable forests. SK6412/ /October 2014