AGENDA. Introduction & Business Specifics (10-15 Lucas) Introduction to GE Healthcare & Product Controllership Business Case Why Pega & Expectations

Transcription

1

2

3 AGENDA Introduction & Business Specifics (10-15 Lucas) Introduction to GE Healthcare & Product Controllership Business Case Why Pega & Expectations Application Details 5-10 minute demo Details on: 10 minutes Structure and Change indicators Case Routing Admin Setups for Q&A 3

4 INTRODUCTION TO GEHC 4

5 GE THEN/NOW SOLUTIONS ENVIRONMENT INNOVATION General Electric A HERITAGE OF INNOVATION Founded by Thomas Edison in 1878 Only company from the original 1896 Dow Jones index still listed today Rated AA+ with stable outlook by S&P 290,000 employees world-wide Operating in more than 150 global locations

6 GE THEN/NOW SOLUTIONS ENVIRONMENT INNOVATION GE ENERGY SERVICE GE OIL & GAS GE POWER & WATER GE HEALTHCARE GE Today GE AVIATION GE TRANSPORTATION GE CAPITAL GE HOME & BUSINESS SOLUTIONS, MEDIA

7 GE THEN/NOW SOLUTIONS ENVIRONMENT INNOVATION GE Healthcare $17B 53,000 1B+ Billion global business unit of GE Number of employees worldwide Billion dollars per year investment in R&D Core Strengths in bio-sciences, technology, business

8 GE Healthcare Today Revenue $8B 2012 Revenue $5B 2012 Revenue $1B 2012 Revenue $4B 2012 Healthcare Systems CT MR MI DGS U/S LCS Services Biomedical Maintenance Asset Management Workflow & Efficiency Quality & Safety Leadership Healthcare IT PACS RIS Ambulatory EMR Caradigm (MS JV) Life Sciences & Medical Diagnostics Imaging Tracers Pathology Genomics Bioprocess Cell technologies 8

9 Product Controllership (PC) Program The Product Controllership program, launched in 2010, is GEHC s response to upcoming Medical Device regulations worldwide The purpose of the Product Controllership Leadership (PCL) application is to provide Product Groups and their supportive functions a tool to request and approve creation of, or update to PC Compliant Items and Structures 9

10 BUSINESS CASE 10

11 Business Case Before PCL Engineer designs Products Sales Specialist sells Offerings Service provide Parts Regulator registers Devices Supply Chain fulfills Goods or Models Each function has its own vocabulary Each function has its own change control processes that are painfully integrated Each function has its own view on their activity, end-to-end visibility is a challenge 11

12 Business Case With Pega PCL V1 We ll have the opportunity to look at each box and decision step later today 12

13 Business Case With Pega PCL V1 The FDA Regulation mandates us to think about Product Management Holistically Engineering Marketing Pega Regulatory Supply Chain Good first pass but still hard for users Approvals are missing and sometimes confusing due to complexity of Approval Matrix & proper routing Working with Excel attachement brings template challenges, manual efforts from Product Teams and swivel chair 13

14 WHY PEGA & EXPECTATIONS 14

15 Expectations Highlight for PCL V2 Case Routing Accountability Ownership by Product, Region and Function Structure Management Import from Master System Create/view new with intuitive UI Admin capabilities Case escalation within each user s team Simple administration overall 15

16 Investing on the future Why Pega Cloud based Integration Capabilities Enables future GEHC vision of cross-functional Change Orchestration processes Application & Platform Support Peace of Mind and Upgradeability Pega 7 provides the latest and greatest platform features 16

17 APPLICATION DEMO 17

18 Application Demo 18

19 CASE ROUTING & ADMIN SETUPS 19

20 New PCL/COP Escalation Path All Products, Roles, & Sites All Products All Roles Site All Products Role All Sites All Products Role - Site Escalation to Centrally Managed Admin Escalation to a Site Owner Role Escalation to Central Function Role Escalation to Function at a Site Product All Roles All Sites Escalation to Product Owner Product Role All Sites Product Escalation to Role Product Role Site (or Regional P&L) Individual Assignment

21 New PCL/COP Escalation Path All Products, Roles, & Sites All Products All Roles Site All Products Role All Sites All Products Role - Site Escalation to Centrally Managed Admin Covered by Central PC Team Escalation to a Site Owner Role Escalation to Central Function Role Escalation to Function at a Site Product All Roles All Sites Product Role All Sites Escalation to Product Owner Needs to be Addressed by Business Team Product Escalation to Role Product Role Site (or Regional P&L) Individual Assignment Needs to be Addressed by Business Team & Supporting Functions

22 Example of User Request Can Add and Delete as needed Multiple Roles Allowed Multiple Products Allowed Multiple Site Allowed 22

23 Case Routing Assignments 23

24 Extensible Decision Based Routing 24

25 NEXT STEPS 25

26 Application Past, Present, and Future PCLv1 Basic Functionality Data as an Attachment PCLv2 Embedded Data Smart Routing External Data Retrieval Pega Cloud Pega 7 PCLv3 + COP Global Orchestrated Change Execution Integration Enterprise System Integrations

27 Q & A