M in the Box. South Plains Kidney Foundation Walk n Roll. Reflection. Don't cry because it's over, smile because it. -Dr. Seuss

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1 M in the Box We are pleased to announce a new medication communication practice called M In The Box that Covenant Nursing staff has adopted (look for the red square box on the new glass-covered white communication boards in all patient rooms). This is a national best practice Covenant has adopted as part of our patient safety and nursing excellence communication initiatives. What is "M" in the Box? A new method for teaching patients about their medications and side effects Done during Bedside Shift Report Utilizes the Best Care Communication board Process: When a new medication is ordered, the nurse will place an M in the box on the best care communication board When M is placed in the box, nurse will explain the new medication uses, side effects and any other pertinent information May 20, 2013 South Plains Kidney Foundation Walk n Roll Saturday, June 1, K Walk / 5K Run Henry Huneke Park nd Street Sign in begins at 7:30 a.m. Walk/Run starts 8:15 a.m. Registration Fees: only $30 (Donation accepted) Please join our Covenant team us on this walk/run to: -bring awareness to chronic kidney disease -encourage early detection -raise funds for education, outreach, and patients assistance Walk/Run with us, visit vendor and health screening booths, enjoy our guest speaker Mayor Glen Robertson, goodie bags, raffle prizes, and more. To register or get more details, contact Veronica Covenant The nurse will then use the teach-back method to have the patient explain what they have just learned At the next shift report, the oncoming nurse (having noted the M in the box) will acknowledge with the patient that a new medication has been ordered and ask the patient what they remember about the medication Once the nurse feels the patient understands the information about the medication, she/he will erase the M in the box The process will continue with every new medication ordered until patient discharge Why use M in the Box? Research has proven that patients have lower readmission rates when they are educated about their medications Patients have a right and need to know their medications and possible side effects It has also been proven that education about medications increases HCAHPS Patient Experience scores (Specifically in Medication and Nurse-Patient Communication) IT IS WHAT S BEST FOR OUR PATIENTS!! Reflection Don't cry because it's over, smile because it -Dr. Seuss happened. Remember: Covenant Employees can show their name badge ANY day of the week and $1 of the car wash will go towards Covenant Children s. Also, make sure and mark your calendars for May 26 through June 1. During this week $1 of each car wash (every day) will go towards Covenant Children s.

2 Texas Tech Athletics Texas Tech Athletics would like to thank Covenant employees for their continued support. To show our appreciation they are offering a special group rate ($5 a ticket to all weekend games. And $10 to premium game TCU) to all Covenant employees and their families. This season you may purchase tickets to all games and can get tickets online. See directions below Promotion Code: HOSTECH Directions: 1. Click on this link TTU BASEBALL TICKETS. 2. You can also type or click on 3. Enter your promotion code and then click go. 4. Click on the game(s) that you would like to attend. 5. Enter the number of tickets you would like to purchase and then click on the location (sections available (A, B, E, K, N, O, AA, BB, CC, DD, EE, KK). 6. Select a delivery method and then check out. 7. Handling fees apply. 8. Continue as prompted This offer is not available on game day. There are a limited number of tickets available. If you have any questions, please feel free to contact Rodrick at or me at rodrick.evans@ttu.edu. Game information may be obtained at texastech.com. GO TECH! Employee Engagement Survey As an organization, we are privileged to work alongside the most dedicated group of caregivers and health care professionals. Without each of you, we would not be able to continue to carry out our mission of extending the healing ministry in our communities. This is why we have committed ourselves to continual improvement, and part of this journey is your participation in an upcoming employee engagement survey. Your honest feedback will allow us to further connect with each of you. The survey, available in both English and Spanish, will begin on June 5 and should take approximately 10 minutes to complete via a secure website. You will soon receive an individual Personal Identification Number (PIN) either via or sealed envelope that will allow you to take the survey anonymously. For questions, contact Heather Smith at

3 May 1st was the first day of a long journey known as Exercise is Medicine Month. This is the time for you, your family, co-workers, friends and others to advocate and promote physical activity as a lifestyle change. Lubbock Texas Mayor s Proclamation Thursday, May 9 th 2013 that May is Exercise is Medicine month. This was presented by Covenant Health System. Pictured is Mayor Glen Robertson, Madelyn Lowe (9 year old, Laura s daughter) Laura Lowe, Tommy Parrish, Director of the Life- Style Centre (Medical Fitness Facility) and Physician Dr. Michael Owen. PBX Recognition Sr. Marion, chief of Mission Integration for St Joseph Health, shared a story about our PBX operators at a huge meeting in California last week. When Sr. Marion called Covenant, she was blown away. She cheered and said a prayer of gratitude as she heard the best PBX operators in the country say, Blessings to you from Covenant. This is XXXX, may I help you? Do you think you make a difference? ABSOLUTLEY. Our PBX operators are the first voice many of our patients, staff, doctors and community members hear. Thank you to our PBX operators for your respectful and compassionate voices and hearts. You are being recognized as superstars within our system. Save the Date: Town Halls Monday, June 10: Covenant Medical Center Brewer Room; 7:30 a.m., 9 a.m., 10:30 a.m. Covenant Children s Arnett Room; 3:30 p.m., 5 p.m., 10 p.m. Wednesday, June 12: Covenant Medical Center KECC; 7:30 a.m., noon, 2 p.m., 3:30 p.m., 5 p.m., 10 p.m. Town Halls will be approx. 45 minutes each with Q&A at the end. Employees will receive 250 reward points for attending. New Employee Convenience Service Coming Soon We re all busy and could use some help with our day-to-day errands, right? Well, Covenant is pleased to announce that we will be introducing a new service to make your life a little simpler. Covenant Convenience, is a new program for Covenant employees and will offer discounted services and local business relationships designed to help make your life easier. Covenant s Guest Services team is in the final stages of establishing relationships with local businesses and will announce its offerings in early May. Effective April 15, Best Upon Request service will no longer be available. Best Upon Request has provided a great service to Covenant and we appreciate the years they have been here. Covenant Convenience will be our own internal employee convenience service. Stay tuned and call Gail Spivey, director of Guest Services at if you have questions. Nursing Recruitment & Retention Committee: Selling Texas Tech Shirts! Black & Red Short sleeve shirts-1 for $12 or 2 for $20 Gray Long Sleeve Shirts-1 for $15 or 2for $25 Please contact Amanda Lusk for available sizes

4 MEDITECH EMR REFRESHER Over the past few years, we ve made impressive strides toward clinical performance improvement by leveraging best practices from our staff. We ve seen the benefits of this work in the quality of care we provide to our patients. Now, Information Sophistication is laying the technological foundation to leverage best practices from across the System so we can offer our patients a truly integrated network with fewer clinical errors, increased efficiency and improved outcomes. As a first step toward Information Sophistication, we are asking all clinical staff to take a brief, 15 minute MEDITECH EMR Refresher elearning course on HealthStream to brush up on skills that are a prerequisite for training on the Standardized MEDITECH system. Below are instructions for accessing this required training: Step One: Go to HealthStream under the Education section on the CareNet homepage. Step Two: Login with your Employee ID number (6 digits); your password is comply Step Three: In HealthStream, go to the My Learning section Step Four: Click on the blue MEDITECH EMR Refresher link to begin the training. Completing this training is a first step toward ensuring a successful, minimally disruptive migration to our new system and, ultimately, the best outcomes for our patients. Thank you for your continued support of Information Sophistication! For more information about Information Sophistication, visit: Questions? Submit them to: InfoSoph@covhs.org Learn the Lingo Terms: EHR vs. EMR EHR ( Electronic Health Record) when referring to entire health record system EMR ( Electronic Medical Record) when referring to specific MEDITECH module

5 Women & Children s Café Menu WEEK 1 Monday Tuesday Wednesday Thursday Friday Saturday Sunday Eggs, two sausage patties, and a biscuit One biscuit with gravy, two sausage patties, and hashbrowns Eggs, two sausage patties and two pancakes Two orders of bacon and two orders of French toast. Eggs, ham, hashbrowns, and a biscuit with gravy Chicken Double Noodle Cream of Beef Barley Cream of Mushroom Cream of Tomato Chicken Tortilla Soup Beef Rice Soup Minestrone Soup Texas Chili New England Clam Chowder Chicken Double Noodle Beef Barley Soup Chicken Carinthia Fried Shrimp Cavatappi Chicken with Apples Dijon Meatloaf Vegetarian Quesadilla Black Eye Peas Cheese Enchilada Beef Taco s Spinach & Mushroom Chicken Fried Steak Chicken Dijon Vegetarian Stuffed Peppers Southern Cabbage Fried Catfish Bombay Chicken Vegetarian Lasagna Salisbury Steak Chili Spiced Tilapia Mexican Corn Chicken w/tomato Wine Sauce Chicken Fried Steak Green Beans Turnip Greens Mexican Corn Spinach w/almonds Peas & Carrots Carrots Green Beans Sweet Potato Rice Pilaf Yellow & Green Zucchini Jasmine Rice Peas & Carrots Refried Beans Spinach Rice Green & Yellow Squash Roasted Corn Hush Puppies Brown Rice Cobbler Dumpling Cobbles Cobbler Cobbler Cobbler Cobbler Taco s with all of the fixing s Breaded Wings Taco s with all of the fixings

6 West Side Café Menu May 20 th 26 th Monday Tuesday Wednesday Thursday Friday Saturday Sunday Eggs, two sausage patties, and one biscuit with gravy. One biscuit with gravy, two sausage patties and hashbrowns Eggs, two slices of ham and two pancakes. Two slices of bacon, and two slices of French toast Eggs, ham, hashbrowns, and a biscuit with gravy Chicken Double Noodle Beef Barley Cream of Tomato Chicken Tortilla Soup Boston Clam Chowder Wild Mushroom Soup Wild Mushroom Soup Chicken Carinthia Fried Shrimp Apple Mulligatawny Dijon Meat Loaf Cheese Enchiladas Beef Tacos Chicken Fried Steak Chicken Dijon Fried Catfish Bombay Chicken Salisbury Steak Chili Spiced Tilapia Chicken w/ Tomato Wine Sauce Chicken Fried Steak Cavatappi Pasta Vegetable Quesadilla Mushroom Spinach Strata Stuffed Peppers Vegetarian Lasagna Chef's Choice Chef's Choice Rice Pilaf Caribbean Sweet Mashed Brown Rice Roasted Mexican Corn Southern Style Cabbage Spinach Hush Puppies Roasted Corn w/ Tomatoes Mashed Roasted Corn Mashed Parslied Carrots Southern Green Beans Lemon Zest Spinach Green Beans & Carrots Mexi-Corn Refried Beans Green Peas & Carrots Spanish Rice Mashed Zucchini & Yellow Squash Brown Rice Lemon Zest Peas & Carrots Southern Green Beans, Tomato, and Onion Stuffed Chicken Breast Yukon Mashed Roasted Root veggies Beef & Veggie Pot Pie Multigrain Pilaf Apple Stuffed Pork Chop Quinoa Grecian Salad Lemon Herb Chicken Breast Parmesan Mashed Soy Sesame Kale Salmon Cilantro Burgers Israeli Couscous

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