Computer Maintenance and Support

Transcription

1 1 Computer Maintenance and Support Do You Want The Equivalent Of Your Own IT Department, Ready To Help Whenever You Need, But Without The Associated Staffing Issues And Costs? Good Systems change your life When technology works as it should, your people are free to do what they do best. Targets are met, goals are reached, revenue builds and working life is good.

2 Who We Are & What We Do Compu Fix is a family run Company based in Rhyl, North Wales. We offer PC, Mac, Laptop repairs, and IT support and maintenance. We are regarded as the go-to choice by local businesses and home users. We provide friendly customer service; our qualified & highly competent technicians work fast to get your equipment serviced and ready as quick as possible. Our mission is to provide professional support around North Wales and Chester. We strive to offer exceptional service by identifying each client s needs and by offering the support of a knowledgeable, diverse, and professional team. 2 Our team is always up to date with the latest technology, ensuring the most modern and efficient IT solutions are delivered to our customers. How our services and skills can help to solve your problems and assist your growth We specialise in providing top quality IT support to small businesses, removing all the usual worries and problems with your computers and anything that communicates with, runs on, or connects to them. We recognise that you want your technology to just work, enabling you and your staff to perform your business tasks as quickly and efficiently as possible. To achieve this we keep things simple, no blinding you with science, just common sense advice, guidance and delivery. Key Benefits of having IT support Real Cash Savings ü By reducing faults, maintaining system efficiency and providing you with advice on best use, we can help to save you thousands of pounds a year. Your IT Responsibilities Are Removed ü You and your staff can again focus on making your business a success rather than worrying about the technology. Your Systems Are Proactively Monitored To Prevent Problems ü Keeping your anti-virus and anti-spyware software fully up to date and systems regularly checked and security-patched ensures your data remains safe and secure. You Have Immediate Access To IT Professionals When You Need Them ü Should your IT not work as you would expect, if a staff member wants to know how to carry out a computer task or you want to know whether you are doing something the most effective way, whether simple or otherwise, just ask.

3 Why outsource your IT demands to Compu Fix? Our customers outsource their IT systems and support requirements to us, because they receive: ü A reliable, flexible and agile service that enables them to concentrate on their own business ü Guidance on all aspects of IT to make the most of their equipment and systems ü A fast response from highly skilled, proactive people who understand the importance of business continuity ü Advice and assistance in Plain English not IT jargon to ensure clear communications ü A great service at a fraction of the cost of providing in-house IT support ü Information about new IT developments that can benefit them and their customers too. ü If in the unlikely event we can t fix your problem, you won t pay a penny! 3 How are we different from and better than other IT support service providers? Rolling monthly contract with no tie-in period Unlimited telephone support Unlimited remote support On-site visits Regular pro-active maintenance 24/7 monitoring Local dedicated IT manager Free advice Managed anti-virus Rated 4.9 stars by over 90 Customers Well known in the local area with over 5000 Facebook fans No Fix, No Fee Policy Fast response time Work Weekends Work unsociable hours IT Support from Compu Fix Typical IT Support Contract Minimum 12 month commitment often an extra cost

4 Which package would suit you best? We have different packages available to suit a wide range of small and medium sized businesses. At the heart of these services is a regular, comprehensive housekeeping and maintenance process, carried out remotely and securely, constantly monitoring for potential problems and helping to prevent them. All of our packages are on a flexible, monthly basis and all include telephone and remote support. If you would like to discuss your organisation s requirements, please get in touch and we will ensure that our service contract meets your needs precisely. The table below summarises our main contracts for businesses with up to 10PCs, the main services included and prices. 4 Services Available for 1 to 2 PCs On-site visits included Includes 1 On-site visit per month Weekly removal of unnecessary temporary files that can choke your system Weekly tests to check for early warning signs of problems Regularly ensure the latest software updates are applied to your system to reduce failures and security problems in the future Regularly organise your disk drive to prevent your computers from slowing down over time Support for printers and scanners included Unlimited Support / Advice Additional Information Pay-as-you go & partially managed systems Package 1 st 2 nd 3 rd Additional onsite visits cost 30 for first half hour then 15 per additional half hour. Available for 3 to 5 PCs Includes 2 on-site visit per month Additional onsite visits cost 30 for first half hour then 15 per additional half hour. Available for 7 10 PCs Includes 3 on-site visit per month Additional on-site visits cost 30 for first half hour then 15 per additional half hour. No fix No fee No fix No fee No fix No fee Cost per PC per calendar month Additional information Working hours & Rates Normal Hours Unsociable hours Unsociable hours rate Monday - Thursday 8:30am 6:00pm 6:30pm 10:00pm 40 for first half hour then Saturday - Friday 9:30am 5:30pm 5:30pm 8:00pm 20 per additional half hour. Sundays 13:00pm 6:00pm 6:30pm 9:00pm

5 Fully managed system support contract Developed for companies with little in-house IT expertise Fully Managed Services means that we take total responsibility for every single aspect of your IT infrastructure. We offer every single service mentioned on the pay-as-you go package including unlimited access to our technical support to resolve any problems. Includes unlimited telephone, remote support and free call out / onsite visit between normal business hours and if you need us during unsociable hours we will charge you a normal hours rate. Please check our hours and rate tables. Price Guide 5 1 to 2 PCs 3 to 5 PCs 7 10 PCs Printer 2 Printers 4 Printers Software & Hardware Software & Hardware Software & Hardware Montly Cost Additional information Our monthly charge is an all-inclusive charge it includes all time spent resolving issues with your systems both on-site and remotely on the telephone or using remote access tools. Terms: You get free 10 Hours On-site visit each month in addition to the weekly on-site visit to make sure your computers are running as they should. Responsibilities Our responsibilities We will maintain and support your IT system. Additionally, we will: ü Ensure relevant software is installed as needed ü Respond to the support request as described in the document within reasonable time, in any case. ü Weekly system optimisation ü Do our best to resolve issues in an appropriate, timely manner. ü Maintain good communication with you at all times Your responsibilities The client will use the IT system covered by this contract as intended. Additionally, the client will: ü Notify us of issues or problems in a timely manner. ü Provide us with access to the equipment, software and services for the purposes of maintenance, updates and fault prevention. ü Maintain good communication with us at all times

6 Additional services We also have a range of other complimentary services to keep your business secure and your IT fully operational and up to date. These include cloud-based systems, managed backup systems, anti-virus, antispam and other IT services too e.g. Web development & Graphic Design. What Next? 6 To discuss your needs and to identify which package would be best for your business call us on or us at compu-fix@outlook.com to arrange a meeting. For more information and to see what our customers say about our services please go to Take full advantage and try out service with this free one- hour call out fee.