EDI RA for Learning & Development. bringing life to business

Transcription

1 EDI RA for Learning & Development bringing life to business

2 Reasoning ability and how does it work? Reasoning ability is an intellectual process of actively & skillfully conceptualizing, applying, analyzing & synthesizing information gathered from observation, experience or reflection, as a guide to belief & action. Reasoning ability is essential to many intellectual activities such as: Problem solving Learning on the fly Agility to change examination of thoughts implicit in problems, questionat-issue, empirical grounding, objections from alternative viewpoints & frame of reference. responsiveness to various modes of thinking from scientific to economic thinking and from mathematical to philosophical thinking. unlearning & applying a different logic in new environments. High (>80%) Low (< 20%) Able to connect seemingly unrelated matters to form the big picture. Prompt to detect errors or inconsistencies in written documents or verbal information. Ability to understand cause-effect relationships. Swift in applying deductive logic to unlearn & think systematically. Ability to comprehend 3-dimensional drawings & manage visual perception. Swift to follow a methodical approach in planning. Sharp in sensing & observing social phenomenon. Savvy in adjusting own conduct to manage conflict situations. Apply strong mathematical thinking to see trends in numbers. Quick in crunching numbers which are presented in a disorganized manner. ABSTRACT LOGIC LOGICAL PROCESSES SPATIAL REASONING SOCIAL CONTEXT NUMERICAL REASONING May analyze too much into unnecessary details. Become rigid in taking a decision because single factors are considered in isolation. May find it difficult to handle unfamiliar issues & takes time to adjust accordingly. Weaker in handling verbal challenges particularly in unfamiliar areas. Weaker in managing work processes & understanding how they are interrelated. Depends heavily on physical drawings & process flowcharts. Less comfortable dealing with confrontation that involves emotions. May deny or get defensive when faced with strong confrontation. Get disengaged quickly with numbers that appear massive. Difficulties in processing statistical data which is presented in new or different formats. p.2

3 reasoning ability & learning format Best learning format for HIGH scores If you have high scores, you will learn effectively in the following formats Learning focus to moderate limitation of LOW scores If you have low scores, try to learn in a different format Abstract Logic Fish-bone analysis, Mind mapping, Brainstorming Stick to standard procedures, Rely on systems & templates Understanding Logical Processes Actual trials & errors, Case studies, Researches Read success stories, Attend Seminars & Conferences, Participate in simulations Spatial Reasoning Imagination, Field visits, Reading SOPs, Drawings Rely on flowcharts, Concentrate on broad steps before moving into specific processes Social Context Interviews, Discussions, Role-plays Leverage on assessment tools, Case sharing involving people problems/strategies Numerical Reasoning Data compilation, Data analysis, Projection Use broad strategy map such as balanced scorecard, Focus on a few broad KPIs p.3

4 Mapping Reasoning Ability to Hann s Leadership Competencies Map Categories Of Competencies Roles SUPPORTING Individuals with supporting roles who mainly execute plan or complete tasks given. MANAGING Individuals who are expected to lead the execution of changes and marshal appropriate resources DIRECTING Individuals who create changes, introduce and direct new ideas, form alliances and solicit resources. BUSINESS COMPETENCY Needed for execution of business values, approaches, directions, strategies and purposes. PEOPLE COMPETENCY Deal with getting things accomplished through people (relating and problem solving). PROCESS COMPETENCY Enable an individual to be on top of things, understand project status, work progression and effectiveness of tasks being carried out. Customer Focus Informing/ Command Skills Execution Innovation Management Building Effective Teams Managing & Measuring Work Managing Vision & Purpose Managing Talents Change Management Critical Reasoning Abilities: 1. Abstract Reasoning 2. Logical Reasoning Critical Reasoning Abilities: 1. Abstract Reasoning 2. Logical Reasoning 3. Numerical Reasoning Critical Reasoning Abilities: 1. Logical Reasoning 2. Spatial Reasoning 3. Numerical Reasoning p.4

5 Mapping Reasoning Ability to Hann s Leadership Competencies Map HANN S BUSINESS COMPETENCIES & CRITICAL REASONING ABILITIES Abstract Logical Spatial Social Numbers Customer Focus Informing Execution Innovation Management Building Effective Teams Managing & Measuring Work Managing Vision & Purpose Managing Talents Change Management Indicates stronger influence in learning the targeted competency. p.5

6 Case Study: Developing Customer Focus Competency Definition of Customer Focus: Dedicated to meeting the expectations and requirements of internal/external customers by getting first-hand information and acting with customers in mind, while maintaining effective relationships & analyzing future trends. It is the ability to balance meeting customer needs & business profitability. How would you develop these two individuals in acquiring this competency? Candidate A Test Batteries Individual Scores 1. Abstract Logic 80% 2. Logical Reasoning 86% 3. Spatial Reasoning 60% 4. Social Context 52% 5. Numerical Reasoning 88% Recommended Development 1a. Encourage the use of Fish-bone analysis, Mind mapping, Brainstorming 1b. Recommend the use of case studies, and research application. 2a. Analyze real data, design, conduct & analyze customer experience survey. 2b. Conduct customer lifetime value analysis Test Batteries Candidate B Individual Scores 1. Abstract Logic 45% 2. Logical Reasoning 30% 3. Spatial Reasoning 80% 4. Social Context 86% 5. Numerical Reasoning 60% Recommended Development 1a. Rely on the use of standard templates and systems. 1b. Conduct interviews or role plays to simulate actual events. 1c. Encourage reading of SOPs. 2a. Conduct Focus Groups with customers & key employees 2b. Conduct customer lifetime value analysis p.6

7 bringing life to business Hann Consulting (Asia) Sdn Bhd Lot 237, 2 nd Floor, The Curve, Mutiara Damansara Petaling Jaya, Selangor, Malaysia Tel: Fax: [email protected] Web: