LET S DO LETTINGS BETTER
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1 LET S DO LETTINGS BETTER
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3 Let s do Lettings Better Rynew are a new breed of lettings agent. We don t just offer value for money, but first class customer service and absolute accountability too. You know what bad lettings agents are like. You ve seen the press. They are the ones whose fees always seem to come as a surprise. The ones who go silent when you need something done, and whose scheme for protecting your tenants deposits is mysterious in the extreme. Rynew are different. We ve been on the wrong end of bad lettings agents ourselves. That s how we got started we witnessed the effects of inefficiency and bad customer service, and realised it could be done so much better. We manage over 1000 properties through our sister company, Rynew Property Management, and often we get calls from frustrated landlords and tenants, who cannot get hold of their letting agent, especially when their boiler breaks down in the winter or there is a loss of water. So we decided to do it better ourselves. You will find that we are not only competitive on price, but can blow you away with an unrecognisably good service. It s this level of care and attention to our clients that lets us steal a march on our competitors. Read on and find out how you could not only save money, but also find an agent who actually delivers on the ground. Desmond Moreira Creative Director 1
4 Listening to Landlords Everything we do is about trying to meet your needs as a landlord and we can t do that unless we know what those needs are. That s why we ve created our landlord round-table sessions over dinner. Here you can tell us what you need from your lettings agent, and at the same time you can network, share and grow your portfolio with like-minded individuals. Simply get in touch for more details. So many letting agents operate in such a cold and remove manner that landlords only get in touch when they absolutely have to. We don't think you'll complain, however, Rynew welcome enquiries and complaints from landlords, as this gives us the information we need to provide a better service. That s why we make talking to us as easy as possible, so you can let us know if we ever fall short of your expectations. That way we can build a professional relationship based on honesty and trust. For example, as well as phone and , you can talk to us by text which is often the quickest and most convenient way to communicate with both landlords and tenants. And we don t just talk to landlords; we make an extra effort to stay in touch with your tenants. We ask tenants, too, to ask us questions and hold us to account - as a happy tenant who is being listened to is far more likely to be a paying tenant. 2
5 Finding good Tenants, All of the Time From the moment you take us on, we want to be an indispensable partner, getting tenants into your property as quickly as possible. But your first question will almost certainly be How will you find me the right tenant?, as there are few bigger dangers to your income than uncollected rent. To make sure you get the right people in your properties, we not only carry out credit and employer checks, but ask for references from former landlords (where possible) so that unreliable tenants are weeded out from the selection process. What s the management fee going to be? Is the next question on a landlord s lips. Too many agents entice you with low rates then give you a low rate service, but our view is that you get what you pay for. Don t expect a Ferrari if you paid for a Skoda! employer check list credit check referees 3
6 Keeping Costs Down Inefficient and lazy management leads to higher costs for landlords. One poorly-managed property can cost you hundreds or even thousands of pounds. To prevent these costs we will carry out regular inspections, and when work is needed, use local contractors so there s no huge call-out charge. We have an extensive list of trusted contractors from our property management business to ensure the best deal, and we will never take a commission on their work what they charge is what you pay. All of the contractors we use are Safe Contractor Accredited. This means they have been vetted and put through vigorous checks to ensure they comply with current Health and Safety Legislation. COMMISSION 4
7 Marketing Your Property We will market your property within 48 hours of receiving full instructions. We use rightmove to market your property as they are the UK's largest online property portal. We will take professional photos, create market leading floor plans, and can arrange a host of other products to help you get set up and ready to let. these people via social media, finding the parts traditional marketing methods can t reach. As Matt Hodkinson of Influence Agents has said, Some letting agents are leveraging the popularity of social media and the new technology that comes with it, to really make a difference in how they let properties, in shorter periods of time, and for money. As a landlord, you will want to attract reliable, professional tenants, and we use a number of techniques to reach 5
8 If we take over your property, it s probably because the previous lettings agent was letting you down. And we know that if we do the same, you won t hesitate to move on from us, either. So we put customer service at the heart of our operation. This means more than just window dressing we put all of our efforts into providing a better service for both you and your tenants. From day one, we want to create the right impression. First Class Customer Service If things do go wrong with your property (and we know that they do!) you will be guaranteed a speedy response. We operate a 24/7 support service, on top of our core hours of 9-5 Mon-Fri, to handle out of hours emergencies. We also have a text message service so we can keep you and your tenant updated about any ongoing issues, whenever and wherever you need to be contacted. Being a new company, we have invested in the latest technologies to help us deliver a modern, dynamic service at all times. All of our software and servers are hosted on the cloud, meaning that we can access and update data anytime, anyplace and that your data is safely backed up. Through our online portal, you can view your account and see what transactions have occurred and any works carried out. The system can even provide you all the information you need to fill out your tax return. 6
9 Prices & Packages Essential TENANT FIND ONLY FIXED 750 +VAT Signature TENANT FIND/RENT COLLECTIION 10% +VAT Exclusive FULLY MANAGED 14% +VAT Advertise Property On Rightmove Professional Photos Tenant Credit Check Tenant Employer Check Previous Landlord Reference Prepare Tenancy Documents Collect Deposit & Monthly Rent Register Deposit With Tenancy Deposit Scheme Issue Keys To Tenant Pay Landlord Within 3 Days of Receipt Tenant Viewings 1 Month Only Property Inspections 2 Per Annum 4 Per Annum 4 Per Annum Renew Tenancies 2 Months Prior To End Carry Out Open Inventory Floor Plans Arrange EPC Utility Providers And Council Informed Monthly Management Report Manage Deposit Deductions 24/7 Emergency Support Contractor Management Annual Account Review Serve Legal Notices (Non Payment) Gas Safety Check PAT Testing 7
10 Add-on Purchases Essential TENANT FIND ONLY (Excl. VAT) EPC Certificates 75 Gas Safety Certificates Open Inventory Floor Plan PAT Testing Landlord Rent Protection Insurance * Landlord Contents, Liability & Legal Cover * Tenants Content Cover * * Please call for Insurance details Signature (Excl. VAT) EPC Certificates 49 TENANT FIND/RENT COLLECTIION Gas Safety Certificates Open Inventory PAT Testing Landlord Rent Protection Insurance * Landlord Contents, Liability & Legal Cover * Tenants Content Cover * * Please call for Insurance details Exclusive FULLY MANAGED Landlord Rent Protection Insurance * Landlord Contents, Liability & Legal Cover * Tenants Content Cover * (Excl. VAT) * Please call for Insurance details Prices quoted are subject to change, and accurate at the time of print, September
11 Mi Casa Es Su Meet the Team We have the infrastructure of a big company and we are still small enough to care, which is why our small team, are well positioned to service your portfolio, or cherish and look after that one property you let. Whilst we don t invest in properties ourselves, you can be sure that we will treat your property as if it were our own. That s a guarantee.
12 Registration of Interest Please complete the form below, to register your interest and help us deal with your enquiry. TITLE: FORENAME: SURNAME: CORRESPONDENCE ADDRESS ADDRESS 1: ADDRESS 2: CITY: POSTCODE: PHONE: BEST TIME TO CALL: AM PM HOW MANY PROPERTIES DO YOU MANAGE? NATURE OF ENQUIRY Request Property Appraisal Request Landlord Information Pack Request Call Back Other If Other, please specify Property Details/Additional Information WHERE DID YOU HEAR ABOUT RYNEW? Word of Mouth/Recommendation Print Advertising Rightmove Google Other If Other, please specify
13 Earn up to 250 cash back, per property! Terms and conditions apply. RYNEW LETTINGS MANAGEMENT LTD. 60 CANNON STREET LONDON EC4N 6NP TEL:
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