1.888.LOJACK.1 / Owner s Manual CAUTION! NEVER LEAVE THIS MANUAL IN YOUR VEHICLE.

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1 1.888.LOJACK.1 / Owner s Manual CAUTION! NEVER LEAVE THIS MANUAL IN YOUR VEHICLE.

2 Welcome to 24/7 peace of mind with LoJack To begin, please remove the Client Card on the cover of this manual and fill in your Client Number if it is not already completed. Procedure in case of theft CALL *; An operator will ask you for some personal information; Leave the operator a telephone number where you can be reached at all times; Our in-house tracking team will then be deployed; Call local law enforcement authorities and obtain a report number (required for tracking). * LoJack Alert Customers: In most cases, LoJack will contact you to notify you that your car has been stolen. Otherwise, please follow the instructions listed above.

3 DEAR CLIENT: With vehicle theft an ever-increasing reality today, congratulations on taking an important step in protecting your vehicle from theft with a LoJack Tracking and Recovery device. Enjoy the security and peace of mind knowing that our dedicated tracking team is standing by to protect your vehicle every second of the day. Our Tracking Team is available to find your stolen car 24 hours a day, 365 days per year. This manual will familiarize you with your new device and will inform you on the procedures to follow if your car is stolen. Inside this Customer Care Manual you will find the following sections: About Us...2 The Company at a glance. How LoJack gets your car back fast!...3 The 5 steps to getting your stolen car back. Advantage LoJack...4 A list of the LoJack competitive advantages. Be Aware!...5 Important details about your LoJack device to keep in mind. Keep us up-to-date!...6 Situations when you must contact our Customer Service Department. FAQ...7 Answers to most frequently asked questions. Our Guarantee LOJACK.1 / 1

4 About Us The Company Founded in 1995, Boomerang Tracking Inc. has quickly become a technological leader in tracking stolen property and offers a seamless solution to the evergrowing concern for the protection and recovery of stolen vehicles and other valuable assets in Canada. In 2004, Boomerang became a wholly-owned subsidiary of LoJack Corporation (NASDAQ:LOJN), the company that invented the stolen vehicle recovery market two decades ago and who remains the undisputed global leader in tracking and recovering valuable mobile assets. Today, Boomerang Tracking markets both the LoJack and Boomerang brand tracking devices in Canada. Our Tracking System The LoJack Tracking and Recovery System is the most effective and affordable vehicle tracking system available, capable of locating a stolen vehicle as close to 3 feet of its actual location, often within hours. Our Technology Our proprietary wireless-based technology provides a broader coverage area, in terms of asset location, than any other tracking system currently available. Unlike GPS and GPS-wireless based systems, the LoJack Tracking System is capable of locating stolen assets located underground and inside shipping containers.

5 How LoJack gets your car back Fast! Getting your stolen car back fast is our priority! 1. Install: Your LoJack unit is professionally installed and verified. 2. Notify: LoJack Security Central is notified of the theft. 3. Dispatch: Immediately upon confirmation of the theft, LoJack s dedicated tracking team is dispatched to locate your vehicle. 4. Track: With state-of-the-art on-board equipment, the tracking team locates and monitors your stolen vehicle. 5. Recover: LoJack s tracking team waits for local police to arrive and notifies you that your vehicle has been found LOJACK.1 /

6 Advantage LoJack Automatic theft notification* If your vehicle is moved without the Key Fob on board, the LoJack Alert device will automatically notify LoJack Security Central. Non-restrictive technology enables tracking in underground parking lots and shipping containers, unlike GPS or GPS-wireless based systems. Dedicated in-house tracking teams are on standby 24/7 to track your stolen vehicle. Rapid recovery (often within hours) reduces the chance of damage to your vehicle and increases the likely return of all your personal items. Routine tests and verifications are performed to ensure the proper functioning of your device. Professionally installed by trained and certified technicians in a unique, undisclosed location in your vehicle. Widespread recognition by several renowned international insurers and law enforcement agencies. Possible insurance premium reductions may be applicable, consult your insurance agent for more details. Assured Effectiveness Peace of mind 24/7. *Available only with LoJack Alert tracking device. 4

7 BE AWARE! Some things to keep in mind ADD YOUR CLIENT IDENTIFICATION NUMBER in the field provided on your Client Card and be sure to keep this card with you at all times; GIVE A KEY FOB* with your car keys to anyone authorized to use your vehicle (family, parking lot attendant, valet, tow-truck operator, etc.). If the vehicle is moved without the Key Fob, this will generate a false alarm; DON T LEAVE EITHER KEY FOB* in your vehicle while it is parked or left unattended. In the event of a theft, LoJack Security Central will not receive the signal; KEY FOBS* ARE WATER RESISTANT NOT WATERPROOF! If you lose or damage a Key Fob, immediately contact LoJack. It is important for your vehicle s security to obtain a replacement. Additional Key Fobs may also be purchased; DON T LEAVE THIS CUSTOMER CARE MANUAL or any other item bearing the LoJack logo (brochures, letters, client card, etc.) in your vehicle; DON T MISS MAINTENANCE APPOINTMENTS! Be sure to respond to any notices from our Quality Control team, since this may affect our ability to track your vehicle in the event of a theft. *Available only with LoJack Alert tracking device LOJACK.1 / 5

8 Keep us up-to-date! Be sure to contact our Customer Service department in any of the following cases: 1. You decide to store your vehicle Your call will enable us to avoid unnecessary follow-ups while your vehicle is in storage. 2. You decide to sell your vehicle You will be responsible for your LoJack account until we are advised of a change of ownership. 3. You travel to the U.S. with your vehicle Your call will enable us to properly respond to any signals from your unit while you are away for an extended period of time. 4. You change address, telephone number or any other contact information Your call will enable us to keep your file up to date and get in touch with you faster in the event of theft. Customer service 9280 de l Acadie Boulevard Montreal, Quebec H4N 3C5 T LOJACK.1 ( ) F E info@lojack.ca

9 faq To provide you with a better value-added service, we have compiled a list of answers to our clients most frequent questions. Q: When will my LoJack device be functional? A: The LoJack devices are immediately functional upon installation. Q: What happens if I change vehicles or I sell my vehicle? A: The LoJack devices are transferable to both a new vehicle and a new owner. It is important that you advise us about any changes by contacting our Customer Service Department at LOJACK.1. Q: What happens if my vehicle is stolen? A: In the event that your vehicle has been stolen, please follow the procedures outlined on the back of your Client Card. Q: Is there a recovery fee should my vehicle be stolen? A: Yes a recovery fee is applicable in the event that your vehicle is stolen. Unlike other companies, LoJack offers you an in-house tracking team that is on the road and committed to locating your vehicle 24 hours a day. Q: What is the LoJack warranty, guarantee and policy on reimbursement? A: LoJack provides a limited warranty on parts and labor covering manufacturing defects relating to the LoJack devices (as per the terms and conditions of the Limited Warranty). To view all of the most frequently asked questions ; please visit the Support section of our Website at LOJACK.1 /

10 Our Guarantee In the unlikely event that we do not recover your stolen vehicle equipped with a LoJack Retrieve or LoJack Alert device within 60 days, we offer you two options: We will refund you for all costs associated with your LoJack Retrieve or LoJack Alert device (unit price, installation and service fees during your current term) as per your Service Agreement; OR We will provide you with a new unit, including free installation and a new service agreement for a duration equivalent to your current term. Customer Service T LOJACK.1 ( ) F E info@lojack.ca Head Office 9280 de l Acadie Boulevard Montreal, Quebec H4N 3C5 8

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