TELUS in Health Nick Zamora, Chief Clinical Advisor April 10, 2013

Transcription

1 TELUS in Health Nick Zamora, Chief Clinical Advisor April 10, 2013

2 TELUS and our commitment to the Health Sector TELUS TELUS Health Industry Recognition 28,000 team members, plus 14,300 in TELUS International $10.9b annual revenue and $4b EBITDA, growing at 5% annually $2b annual capital investment $1.3b free cash flow 121% shareholder return over past three years 13.1 million customer connections in Canada Wireline coverage of 95% of the population (99% for wireless) $1b investment over the past five years 1,600 dedicated health team members $500m+ annual revenue Solutions from the hospital to the home Platforms to integrate care delivery and collaboration Solutions for empowering the consumer #1 Canadian Health ICT Company [Branham Group] Canadian Health ICT Company of the Year [ITAC Health] Award for excellence in Quebec's ICT industry [OCTAS] Canada s Top 100 Corporate R&D Spenders for 2010 [RESEARCH Infosource] World s Most Philanthropic Company [Association of Fundraising Professionals] Inaugural Prime Minister's Volunteer Award 2

3 Our strategy focuses on the top issues in Canadian Healthcare Canadian healthcare system is unsustainable Chronic Disease Management prevalence increasing Medication errors and compliance causing important quality issues Long wait times, poor access to care and lack of continuity of care Lack of focus on prevention and patient selfmanagement Need for improvement in performance to address cost challenge 3

4 Canadian Health Stats 71% of adults 60 to 79 years of age and 82% of adults 80 years and older had at least one or more chronic conditions Seniors five times more likely to be hospitalized for adverse drug reactions April 2013, CIHI Report More patients getting surgery, but wait times not improving - Joint replacement a growing challenge March 2013, CIHI Report The price of obesity related chronic conditions accounts for 80 percent of health care costs. Kim Raine, a professor with the Centre for Health Promotion Studies in the School of Public Health at the U of A, "It is interesting to note that of the $3, per capita spent on public health care in 2010, only $ was spent on home care," Nadine Henningsen, Executive Director, CHCA.

5 TELUS empowers healthcare improvement by... Organizing information Moving information securely Connecting to share information Making information meaningful At TELUS, we turn information into better health outcomes Thereby touching the lives of everyone, one by one. 5

6 Organizing information Providers, patients and payers require applications that will help them manage great amounts of data. Health Regions Electronic Health Records Hospitals Clinical Information Systems First Line Care Electronic Medical Records Home Care Remote Patient Monitoring Self Care Personal Health Record Pharmacies Pharmacy management Systems Insurers and Employers Claims management Advanced applications Clinical workflow expertise TELUS provides advanced applications for managing health information while optimizing clinical workflows The result: information at your fingertips 6

7 Moving information securely Today, information resides within the different organizations To manage health efficiently, information can no longer reside in silos it must be connected, shared and secure. Telecom solutions Secure Integration platforms TELUS invests in Care Continuum Solutions to connect applications for secure information sharing The result: systems that talk to one another 7

8 Connecting to share information Healthcare collaboration requires reach Physicians Allied care providers Reach enables rapid acceptance and adoption of health IT solutions Nurses Pharmacists Patients and Consumers Hospitals Home care organizations Reach to all health providers Reach to patients and consumers TELUS connects physicians, pharmacists and allied healthcare providers The TELUS brand reaches all Canadians The result: people who talk to one another 8

9 Making information meaningful Understanding health information requires knowledge and training Making health information meaningful requires business intelligence Access to data BI Capabilitites and transformation services TELUS data and business intelligence tools provide the analytics; our industry experts provide the insights The result: Big data that tells a story 9

10 TELUS is investing in solutions to build a health ecosystem Acute Care Primary Care Home Care & Self Care Pharmacy Insurers & Employers OACIS Clinical Information System Business Analytics Payroll / HR Outsourcing EMR Solutions ereferral Medication Reconciliation TELUS ischeduler Drug Information System Remote Patient Monitoring Chronic Disease Management Personal Health Record Tethered patient portal (to EMR, pharmacy management system) Pharmacy management systems Pharma Space consumer portal and mobile applications Business Analytics relating to drug prescriptions Drug, dental and extended healthcare claims and benefit adjudication Management of providers for insurers and employers Business Analytics relating to benefit program optimization Transformation Services (Strategy, Systems Implementation, Medication Management, Clinician Engagement, Analytics Mobility (Mobilization health applications, Providing secure IP Anywhere and Mobile VPN) Telecom Collaboration Services (Videoconferencing, Security and risk management, ID management) Infrastructure (Managed Infrastructure, Customer Premise Solutions, Solutions for voice and data) 10

11 TELUS Health Strategy has three interrelated components + + Health Outcome Services A. Use data to empower stakeholders to improve performance B. Invest in health analytics solutions and services to make data valuable Collaborative Health Services A. Create a health ecosystem enabled by value added transactions that drive improved medication management B. Expand Home Health Services to drive better chronic disease management Health IT applications A. Put the patient/consumer at the center of everything we do B. Increase provider adoption; physicians in particular C. Mobilize applications and move them to the cloud 11 11

12 Increasing our Reach and Collaboration 12 9,000 12M Number of physicians using our Electronic Medical Record solution Clinical Patient Records on OACIS Health Record solution for hospitals 3,000 Pharmacies using TELUS Pharmacy Management solutions 130,000 Patients registered with TELUS Pharma Space 10M Covered by TELUS Health Benefit Management solution Un-matched Reach in Health IT 12

13 Healthcare is undergoing a shift Moving from How the information is organized data repositories (labs, x-rays, drug information) Highly fragmented Episodic care Fee-for-service Few face-to-face visits Dependent patients/passive consumers Remediation Physicians' remuneration is based quantity of care Little incentive for innovation towards How the information flows through the system the care process and relationships (i.e. the continuum of care) Highly coordinated Care centered around patient needs Continuous monitoring & frequent virtual communications Informed patients/empowered consumers Prevention Payment system that rewards quality, focused on improved outcomes Innovations improve service, reduce costs 13

14 So why is TELUS the right Health IT partner? TELUS is a telecommunicaitons company that combines healthcare solutions, services and knowledge to effectively Turn Information into better health outcomes Telecom infrastructure Integration platforms Applications Reach to providers Healthspecific expertise Reach to consumers Access to data Health analytics = Information for Life 14

15 Darren Entwistle On Health: Why TELUS is in Health:

16 For more information visit telushealth.com 16