Alcatel-Lucent OmniPCX Office

Transcription

1 Alcatel-Lucent OmniPCX Office Alcatel-Lucent IP Touch 4018 Phone Alcatel-Lucent IP Touch 4008 Phone Alcatel-Lucent 4019 Digital Phone

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3 User manual Introduction How to use this guide Thank you for choosing a telephone from the IP Touch 4008/4018 Phone/4019 Digital Phone range manufactured by Alcatel- Lucent. Your terminal has a new ergonomic layout for more effective communication. Lift the receiver. Line key. Hang up. Specific key on numeric keypad. Numeric keypad. Partial view of display. Means that the feature is subject to programming. If necessary, contact your installer. Adjustment reduce. Adjustment increase. Speaker, Handsfree. Fixed key. MENU key. Voice mail access key. Move the navigation key up or down. To go back one level (press and release) or to return to the welcome page (press and hold) ; during a call, can be used to access the different pages (Menu, Main, etc.) and to return to the telephone screens. These symbols may be supplemented by small icons or text.

4 How

5 Contents Toc Getting to know your telephone p. 1. Using your telephone p Making a call p Answering a call p Using the telephone in "Hands free" mode p Activating the loudspeaker during a call (receiver lifted) p Calling your party by name (company directory) p Making a call using the personal phone book p Screening calls using the voice mailbox p Redial p Making a callback request to a busy number p Answering an internal call in intercom mode p Sending DTMF signals p Mute, so that your party cannot hear you p. 9. During a call p Making a second call during a call p. 10. Answering a second call during a call p. 10. Switching between calls (Broker call) p Transferring a call p. 11. Transfer a call to the voice mailbox of an absent party p. 11. Three-way conference with internal and/or external parties (conference) p Placing a call on hold (HOLD) p Parking a call p. 1.9 Barge-in/Intrusion into an internal call p Store a number p Adjust audio volume p. 1. 'Meet me' conference p. 1.1 Initiate a 'Meet me' conference p. 1. Join a 'Meet me' conference p Sharing p Receiving supervised call ringing p Answering a night or a general bell p Manager/assistant screening p Individual pick-up p Answering briefly in place of the attendant p Hunt groups p Calling an internal party on his/her pager p Answering a call on your pager p Calling a party on his/her loudspeaker p Sending a written message to an internal party p Sending a copy of a voice message p Sending a recorded message to a number/a distribution list p Broadcasting a message on the loudspeakers of a station group p Modify the automated attendant welcome message remotely p. 17. Keeping in touch p Selecting calls to be forwarded p. 18. Diverting calls to another number (immediate forwarding) p. 18. Forwarding your calls to your voice message service p When you return, review your recorded messages p. 18. Activate/deactivate the personal assistant p. 18. Personal assistant: reaching you with one number only p Diverting calls to your pager p Forwarding your calls from the receiving terminal ( Follow me ) p Applying a selective forwarding p Diverting all group calls p Cancelling all forwardings p. 0.1 Diverting calls when your line is busy (forward if busy) p. 0.1 Do not disturb p Leaving a recorded message for internal callers p. 0.1 Consulting written messages p. 1.1 Message notification p. 1. Managing your charges p..1 Charging your calls directly to business accounts p.. Finding out the cost of an outside call made for an internal user from your terminal... p. 7. Programming your telephone p. 7.1 Initializing your voice mailbox p. 7. Customizing your voice greeting p. 7. Modifying your personal code p. 7.4 Configuring the telephone ringer p. 7. Adjusting screen brightness p Selecting language p Making a call using the personal phone book p Programming speed dialing (speed dials) keys p Programming an appointment reminder p Identifying the terminal you are on p Broadcasting background music on your loudspeaker p. 7.1 Lock / unlock your telephone p. 7.1 Activating/deactivating "forced headset" mode p. 8. ACD : Agent set p. 8.1 Agent set p. 8. Open an agent session (login) p. 8. The four operating statuses of the agent set p. 8.4 Changing the operating status of the set p. Compliance p. 7

6 Getting to know your telephone Navigation Receiver Alphanumeric keypad WhoAmI Lock Settings Up-down navigator: used to navigate around the home page, through the menus or in a text zone when entering characters. The home page consists of: Information on the status of the set (set locked, call forward, etc.) Date and time Set programming and configuration features Functions accessible (set in idle position): Features accessible on call: WhoAmI Identifying the terminal you are on. Hold Placing a call on hold (HOLD). Rediallist Call back one of the last 10 numbers dialed. DTMF Sending DTMF signals. Lock Lock / unlock your telephone.»directory Store the number in the personal phone book. Appointment Programming an appointment reminder. Dialbyname Call a second party using call by name. Forward Forward your calls to another number. (immediate forwarding, forward to voice mail, forward to bleeper). Transfer>VMU Transfer a call to the voice mailbox of an absent party. Settings Configure the set (personal assistant, display, ring tone, voice mail, etc.). Dialbyname Using dial by name. end redial. Other features can be accessed depending on the configuration of the system. key: used to validate your choices and options while programming or configuring. Audio keys end Function keys redial END key: to terminate a call. Handsfree/Speaker Key: to make or answer a call without lifting the receiver (Alcatel-Lucent IP Touch 4008/4018 Phone). lit in handsfree mode or headset mode (short press). flashing in speaker mode (long press). Intercom/Mute key: During a call: press this key so that your party cannot hear you. Terminal idle: press this key so that you can automatically answer a call without lifting the receiver (Alcatel-Lucent IP Touch 4008/4018 Phone). To adjust the speaker or receiver volume up or down Messaging key to access various mail services If the key flashes, a new voice message or a new text message has been received. 'Redial' key : To access the 'Redial' feature (short press) Call back on the last 10 number dialled (long press). Back/Exit key: to return to previous menu (short press) or return to first screen (long press). You can also use this key to correct a character you entered. Feature keys and programmable keys Guide key: Use to obtain information on the pre-s or to access the set programming or configuration. Phone book key: Phone book key to access your personal phone book (short press) or to make a call by name (long press or press twice). Pre-programmed feature keys and programmable key Lit when the feature associated key is activated. The -key block consists of: two line keys, one 'immediate forwarding or cancel call-forward' key, one 'conference' key, one 'transfer' key, one speed dial key to programme.

7 1 Using your telephone Other 1.1 Making a call 1. Using the telephone in 'Hands free' mode (Alcatel-Lucent IP Touch 4008/ 4018 Phone only) Terminal idle: Dial the number for your call Lift the receiver Number required Handsfree (Alcatel-Lucent IP Touch 4008/ 4018 Phone only) Number required Press and release Call in progress: You are in handsfree mode Programmable line key with the To make an external call, dial the outside line access code (9) before dialing your party's number. The digit 9 is the ault code for an outside line. Press and release During a call, you can lift the receiver without terminating the call. For the attendant, dial '0' (by ault). 1.4 Activating the loudspeaker during a call (receiver lifted) - Speaker. 1. Answering a call The loudspeaker key flashes Lift the receiver Handsfree (Alcatel-Lucent IP Touch 4008/ 4018 Phone only) Press the key for the line that is lit up Adjust volume (9 levels) Activate loudspeaker (long press) Deactivate loudspeaker (long press) The key is no longer lit Press and release the loudspeaker key to switch to handsfree mode (light steady) (Alcatel-Lucent IP Touch 4008/4018 Phone). 7

8 1 Using your telephone 1. Calling your party by name (company directory) 1.8 Redial Redialing the last number dialed (redial) Long press or press First letters of your party s Select the name from the displayed list twice name You enter your contact's name in predictive text mode. In this mode, enter each letter of the name by pressing only once on the key with this letter. redial 'Redial' key (short press) Call back one of the last 10 numbers dialed last number redial 1. Making a call using the personal phone book redial 'Redial' key (long press) Rediallist Press and release 1.7 Press the directly (0 to 9) Screening calls using the voice mailbox (Alcatel-Lucent IP Touch 4008/4018 Phone only) This service lets you screen incoming calls to your voice mailbox. When your caller leaves his message you can choose to communicate with him. Activating call screening : Select the contact to call Start the call Select the No. from the last ten dialed 1.9 Making a callback request to a busy number The number you are calling is busy Start the call Callback 'Voice mail filtering' Enter your personal code When you receive a call : Same key to stop listening and deactivate the screening call You hear the message left by your caller Name or number of the caller to take the call end to stop listening only 8

9 1 Using your telephone 1.10 Answering an internal call in intercom mode (Alcatel-Lucent IP Touch 4008/4018 Phone only) 1.1 Mute, so that your party cannot hear you You can answer without lifting the receiver. When you receive an internal call, your telephone rings and you are connected directly in handsfree mode. The screen shows the caller s identity. To activate - Terminal idle: You can hear your party but he/she cannot hear you: The key lights up Corresponding LED lights up Disable microphone When your caller hangs up, intercom mode remains active. To deactivate - Terminal idle: The corresponding LED goes out Resume the call The key is no longer lit 1.11 Sending DTMF signals Even if your system is not touchtone by ault, during a call you sometimes have to send DTMF signals, to a voice server, an automated attendant or a remotely consulted answering machine. DTMF To activate The feature is automatically cancelled when you hang up. 9

10 During a call Other.1 Making a second call during a call. Answering a second call during a call A second party is trying to call you: Number of Auto call back second party (short press) Other methods for calling a second party redial The first call is placed on hold call Name or no. of the caller displayed for seconds Light flashes redial Call back one of the last 10 numbers dialed (long press). answer displayed call long press or press twice Dialbyname Calling from your personal directory (PersSpDial) (long press or press twice (phone book key)).using dial by name. Programmable line key. The first call is placed on hold Line key for which icon is flashing To return to your first caller and end the call in progress To cancel your second call and recover the first: end Key for the line whose light is flashing end Key associated 'incoming call' icon. Switching between calls (Broker call) If you make an error, hang up: your telephone will ring and you will recover your first call. During a call, a second call is put on hold. To alternate between calls: Place your first party on hold Light flashes 10

11 During a call Cancel the conference and remain with your second party (Place your first party on hold).4 Transferring a call To transfer your call to another number: The first call is placed on hold Conference hang up on all correspondant No. of the nd terminal If the number receiving the transfer answers: end After the conference, to leave your two parties talking together: 'Transfer' You can also transfer your call immediately, without waiting for your party to answer. Cancel the conference 'Transfer' Transfer between two outside calls may not be possible, depending on system configuration..7 Placing a call on hold (HOLD) Private hold: During a call, you may place the call on hold and recover it later, on the same telephone. Transfer a call to the voice mailbox of an absent party During the call, you want to transfer your party to the voice mailbox of another party. Transfer>VMU Number of second party Hold Press 'Hold' to recover the call on hold Your call is placed on hold. Three-way conference with internal and/or external parties (conference) Key for the line whose light is flashing During a call, a second call is on hold. Conference programmed key 11

12 During a call.8 Parking a call.10 Store a number You can park a call and retrieve it on another extension: During a call, to save the number onto a call key: Park»Directory To recover the parked call: select the key to programme (0 to 9) PickUp Unparkcall Number of telephone from which call was parked Enter the name of Confirm your party* * Enter the name of your party : display number Confirm enter the text: the number pad keys have letters that you can display by successive presses If the parked call is not recovered within a preset time (1 min 0 by ault), it is either transferred to the attendant or it rings back the extension that parked the call, depending on system configuration. position the cursor in the entry field.9 Barge-in/Intrusion into an internal call erase last character entered Your party s line is busy. If the number is not protected and if authorized, you can intrude into the call: # enter a digit (keys 0 to 9) 'Intrude on a call' Protection against Barge-in/intrusion:.11 Adjust audio volume During a call, to adjust the volume level of the loudspeaker or receiver: 'Communication protection' Enter the number desired Adjust audio volume Protection is cancelled when you hang up. 1

13 'Meet me' conference Other The 'Meet me' function is used to set up a conference with a maximum of persons: the 'master' of the conference (who has the rights for initiating the conference) and the participants (maximum of ) who meet for the conference..1 Initiate a 'Meet me' conference. Join a 'Meet me' conference Once set-up by the conference master, the participants can join the 'Meet me' conference ( participants maximum). In order for the participants to join the conference, you must first decide on a meeting time for the conference and send them the access code. When the system prompts you to enter a code or password, you are allowed attempts before the system rejects your request. Lift the receiver (see Making a call) Enter the joining code for the 'Meet me' conference From the outside, dial the 'Meet me' conference joining call number You are in conference mode Lift the receiver (see Making a call) Enter the 'Meet me' conference activation code From the outside, dial the 'Meet me' conference activation call number Enter your telephone number (internal) Enter the conference access code Joining code: this code is ined by the administrator during system configuration the conference is set-up Call number for joining the 'Meet me' conference: this call number allows the participants to join a conference from an external set. This number must have been ined previously by the system administrator Enter your personal code Enter the conference access code An audible beep sounds when a participant joins the conference. audible beeps sound when a participant leaves the conference. Activation code: this code is ined by the administrator during system configuration Call number for activating the 'Meet me' conference: this call number is used by the conference master when he wishes to initiate a conference from an external set. This number must have been ined previously by the system administrator You cannot join a conference if th e ma ximum allowed numb er of participants is already reach ed. Password: the ault password cannot be used. If necessary, refer to chapter. When the conference master on-hooks, all the communications will be cut-off. If th e conference h as not yet b e en set up by th e conference master you are pu t on hold until th e conference is initiated ( minu tes ma ximum). If you cannot directly reach th e conference, you h ave to call first an internal user or an au tomatic op erator. This one dials th e call numb er for joining th e 'Meet-m e' conference and th en transfers your call (10 seconds). 1

14 4 Sharing Other 4.1 Receiving supervised call ringing 4.4 Individual pick-up To receive special ringing for calls to another number: You hear a telephone ringing in an office where no-one can answer. If authorized, you can answer the call on your own telephone. If the telephone ringing is in your own pick-up group: Supervised call ringing programmed key Press the same key to cancel 4. Answering a night or a general bell When the attendant is absent, outside calls to the attendant are indicated by a general bell. To answer: PickUp GeneralBell 'Group call pick-up' If the telephone ringing is not in your pick-up group: PickUp IndivPickup Dial the number of the ringing telephone 4. Manager/assistant screening System configuration allows manager/assistant groups to be formed, so that the manager s calls can be directed to one or more secretaries. From the manager s or assistant s telephone: Press Screening key Incoming calls are screened by a designated person (assistant, etc.) 'Set call pick-up' Dial the number of the ringing telephone The system can be configured to prevent call pick-up on certain telephones. 4. Answering briefly in place of the attendant Outside calls to the attendant will ring on your telephone and you can answer the call: your telephone will ring at the same time as the switchboard Press the same key to cancel Screening is indicated on the manager s telephone by the icon corresponding to the screening. Attendant help Calls to the switchboard: calls to the switchboard will ring on your telephone Press the same key to cancel Attendant help 14

15 4 Sharing 4. Hunt groups Hunt group call: Certain numbers can form a hunt group and can be called by dialing the group number. 4.8 Answering a call on your pager A call on your pager can be answered from any telephone within the system. Your pager beeps No. of group to be called Temporary exit from your hunt group:/return into your group: 'Answer paging' Your group number 4.9 Calling a party on his/her loudspeaker 'Leave group' Your group number Belonging to a group does not affect the handling of speed dials. A specific telephone within a group can always be called by using its own number. Your internal party does not answer. If authorized, you can remotely activate your party s phone: alert ForcedAnsw Your party does not answer You are connected to the loudspeaker on your party s phone (if he/she has the handsfree feature) 4.7 Calling an internal party on his/her pager 4.10 Sending a written message to an internal party The number called does not answer and you know that the person called has a pager: SendTxtMsg alert Your party does not answer 'Paging' Preined message Dial the number to be called Paging in progress is displayed GoTo Your party can answer from any telephone in the system. Select the message to be sent Enter the no. of the message to be sent (01 to 7) Confirm your choice Language Change language of message Send message 1

16 4 Sharing Personal message Create 4.11 Sending a copy of a voice message * create a temporary personal message : Create a temporary personal message* Send message Voice Display shows the number of new and old messages Enter the text: the number pad keys have letters that you can display by successive presses Personal code Consult Sendcopy Position the cursor in the entry field Erase last character entered Select message to copy by consecutive presses # Enter a digit (keys 0 to 9) The 7 standard messages are shown below: 1 Call me back 1 Meeting on (*) Call me back tomorrow 1 Meeting on at _:_ (*) Call me back at _:_ (*) 17 Out for a while 4 Call back (*) 18 Absent for the rest of the day Call the attendant 19 Absent, back at _:_ (*) Call the assistant 0 Absent, back on at _:_ (*) 7 I will call back at _:_ (*) 1 On vacation, back on (*) 8 Use paging External meeting 9 Please retrieve your fax External meeting, back on (*) 10 Please retrieve your mail 4 I am in room nr (*) 11 Please cancel your forwarding In a meeting - do not disturb 1 Visitors are waiting At lunch 1 You are expected at reception 7 Indisposed 14 Meeting at _:_ (*) (*) Messages to be completed using numeric keypad Dial the number to be called Send message * To record a comment : Start recording the comment # Record Add an additional party Recording Record a comment* Add Sendcopy Record recording Send message # Listen End recording Replay comment Record Re-record a comment Send message 1

17 4 Sharing 4.1 Sending a recorded message to a number/a distribution list 4.14 Modify the automated attendant welcome message remotely This feature enables a user appropriate rights to modify the automated attendant night or day-time message. Voice Sendmessage Personal code Add Voice mail call number Number of your voice mailbox Personal code Dial the number to be called Other parties if necessary Record recording 9 Access the 'personal options' menu Access the 'welcome messages customization' menu Follow the instructions of the voice guide Start message recording Recording Stop Listen End recording; Replay message Record Re-record a message Confirm 4.1 Broadcasting a message on the loudspeakers of a station group A message not requiring an answer can be broadcast on the loudspeakers within your broadcast group: Number of broadcast group Speak, you have 0 seconds end The message will only be broadcast on terminals not in use and which have a loudspeaker. 17

18 Keeping in touch Other.1 Selecting calls to be forwarded. Forwarding your calls to your voice message service When a forwarding is applied, you can select the types of call to be forwarded: outside, internal, all. Forward Ext/Int Select the 'Diversion' feature Select the type of Out/Int call Type of call forwarded is displayed Forward Immediate»VM Select the 'Diversion' feature Do not disturb activated If the type of call forwarded is not appropriate Div All calls.4 When you return, review your recorded messages The light indicates that messages have been received. Div Div Internal or outside calls Confirm The new type of forwarded call is displayed Voice Personal code Display shows the number of new and old messages. Diverting calls to another number (immediate forwarding) The number can be your home, cell or mobile, voice message, or an internal extension (attendant, etc.). Consult Select message Display shows name of sender, with date, time and ranking of message Forward Immediate» Select the 'Diversion' feature Dial the number to be called Play Clear Listen to message Erase message Call Sendcopy Do not disturb activated Call sender of message Send a copy of a message Select the number of your choice. Activate/deactivate the personal assistant You can make calls, but only the can call you. Settings Assistant Display of personal assistant state (active or not actve) ON/OFF On Off 18

19 Keeping in touch. Personal assistant: reaching you with one number only.8 Forwarding your calls from the receiving terminal ( Follow me ) Settings Assistant Menu You wish to receive your calls in your present location: Use the Follow me feature. Select type of forwarding InternalNo. ExternalNo. MobileNo. Forward Followme» Select the 'Diversion' feature Your extension number Dial number of a colleague or other key individual Dial an outside line number Dial number of your cell or PWT/DECT Do not disturb activated Operator 'Follow-me' Your extension number Activate/deactivate transfer to the attendant.7 Diverting calls to your pager Callers will be able to contact you while you are moving around the company: Forward Page» Select the 'Diversion' feature.9 Applying a selective forwarding You can selectively forward calls, according to the caller s identity: 'Selective forwarding'.10 Diverting all group calls Do not disturb activated Do not disturb activated You can forward all your group calls to another internal number: 'forward to paging' Do not disturb activated 'Group calls forwarding' Number receiving forwarding 19

20 Keeping in touch.11 Cancelling all forwardings.14 Leaving a recorded message for internal callers You can leave a message on your terminal which will be displayed on the screen of the terminal calling you. Forward Cancelforw» Forward Text Press the 'call forward' feature key Select the 'Diversion' feature Select the 'Diversion' feature Preined message.1 Diverting calls when your line is busy (forward if busy) Callers can be forwarded to another telephone if you are already on the line. Forward OnBusy» Select the message to be sent GoTo Enter the no. of the message to be sent (01 to 7) Confirm your choice Select the 'Diversion' feature Forwarding is acknowledged Number receiving forwarding Personal message Language Change language of message Send message Create.1 Do not disturb You can make your terminal temporarily unavailable for all calls. * create a temporary personal message : Create a temporary personal message* Send message Forward DND Do not disturb activated Enter the text: the number pad keys have letters that you can display by successive presses Select the 'Diversion' feature Position the cursor in the entry field Callers wishing to contact you will see the 'Do Not Disturb' message displayed on their sets when they try to call. Erase last character entered # Enter a digit (keys 0 to 9) 0

21 Keeping in touch The 7 standard messages are shown below: 1 Call me back 1 Meeting on (*) Call me back tomorrow 1 Meeting on at _:_ (*) Call me back at _:_ (*) 17 Out for a while 4 Call back (*) 18 Absent for the rest of the day Call the attendant 19 Absent, back at _:_ (*) Call the assistant 0 Absent, back on at _:_ (*) 7 I will call back at _:_ (*) 1 On vacation, back on (*) 8 Use paging External meeting 9 Please retrieve your fax External meeting, back on (*) 10 Please retrieve your mail 4 I am in room nr (*) 11 Please cancel your forwarding In a meeting - do not disturb 1 Visitors are waiting At lunch; 1 You are expected at reception 7 Indisposed 14 Meeting at _:_ (*) (*) Messages to be completed using numeric keypad.1 Consulting written messages The light indicates that messages have been received..1 Message notification A message is left in your mailbox but you are not at your desk. You can configure your telephone so that you receive notification of the message on another telephone. Settings Notification activate/deactivate message notification ON/OFF On Off enter the number of the set where the notification is to be received Number of messages received During the display of the information: Text Display shows name of sender, with date, time and ranking of message Call back the message sender (the message is erased automatically after the call) Number Enter the number desired change the time slot The time slot during which notification is activated can be changed. Confirm Next message Schedule Change times Confirm Previous message During consultation of a message, pressing the 'i' key provides access to the following features: ( ) Clear Erase message Call Call sender of message Sendmessage Sending a written message to an internal party»directory Save the sender's number in your directory end Terminate consultation 1

22 Managing your charges Other.1 Charging your calls directly to business accounts You can charge the cost of your outside calls to business account numbers. When the internal party who has taken the call on-hooks, you are called back and can: 1. Read information concerning call (cost, duration, number of units.). Name of internal user and cost of call 'Project code'' Enter the number Password for this of the terminal to internal telephone receive the message Adding or changing a business code during a call: Enter the party s number. Print a charge ticket.. Terminate consultation. Print Business account code during call. Finding out the cost of an outside call made for an internal user from your terminal the call is placed on hold Programmed key 'Cost Total Recall' Transfer Outside number called Transfer call to your party on hold

23 7 Programming your telephone Other 7.1 Initializing your voice mailbox 7. Modifying your personal code Light flashes Enter your personal code, then record your name following the voice guide instructions Your personal code is used to access your voice mailbox and to lock your telephone. Settings Option Password Your personal code is used to access your voice mailbox and to lock your telephone. 7. Customizing your voice greeting Old code (4 digits) New code (4 digits) Display requests confirmation of new password You can replace the greeting message by a personal message. As long as your voice mailbox has not been initialized, the personal code is 11. Settings Mailbox CustomMsg 7.4 Configuring the telephone ringer recording Recording During consultation of a message, pressing the 'i' key provides access to the following features: ( ) Settings Set Ringing Stop To stop the recording Choose the tune Pause To pause recording Tune+ Record To record the message again Select the melody of your choice (1 tunes) Confirm your choice Adjusting the ringer volume: Level+ Select the level of your choice (1 levels) Confirm your choice

24 7 Programming your telephone Activate/disable meeting mode (progressive ringing) 7. Selecting language Progressive On Off To deactivate To activate Confirm your choice Settings Option Activate/deactivate discreet ring mode Language Beeps On Off Adjust ringer volume while a call arrives To deactivate To activate Confirm your choice Select the language of your choice Confirm your choice 7.7 Making a call using the personal phone book call Your telephone rings Adjusting the ringer volume: 7. Adjusting screen brightness Press and release * Enter the name : Enter the name* Enter the number Enter the text: the number pad keys have letters that you can display by successive presses Settings Set Contrast Position the cursor in the entry field Erase last character entered Adjusting screen brightness Confirm your choice # Enter a digit (keys 0 to 9) 7.8 Programming speed dialing (speed dials) keys 4 One speed dial key to programme Enter the number

25 7 Programming your telephone 7.9 Programming an appointment reminder 7.11 Broadcasting background music on your loudspeaker You can ine the time of a temporary reminder (one in 4 hours) or a permanent reminder (every day at the same time). You can broadcast background music on the loudspeaker of your telephone (depending on configuration): Appointment Temporary Permanent When telephone is not in use, background music is played At the programmed time, your telephone rings: Select the type of appointment (temporary or permanent) Confirm the appointment time (Long press) Press the same key to cancel (Long press) The music stops when a call is made or received and starts again when you hang up. If you are on call, the display flashes and an audio tone is generated. After unanswered calls, a temporary request is cancelled but a permanent request remains in memory. If your calls are forwarded to another terminal, the forwarding is not applied to the reminder call. 7.1 Lock / unlock your telephone To cancel your appointment callback request: Appointment Temporary Permanent Select the type of appointment (temporary or permanent) Lock 7.1 Activating/deactivating 'forced headset' mode Enter your personal code Your telephone is locked/unlocked Clear Enter the reminder time 'Forced headset' mode must be activated as soon as a headset is installed instead of the receiver;. Settings Set ForcedHead 7.10 Identifying the terminal you are on Press twice WhoAmI On Off Activating/deactivating 'forced headset' mode

26 8 ACD : Agent set Other 8.1 Agent set 8.4 Changing the operating status of the set A call centre solution allows optimum distribution of calls to agents according to their availability and skills. The operating status change codes are ined when the system is configured. Contact the system administrator to obtain these codes. Statuses Codes 8. Open an agent session (login) Enter the feature code to activate in service withdrawn additional task temporarily absent Enter the code for the 'Login' function Select the agent and validate Depending the displayed informations, enter your password or confirm A melody is played: activation accepted, the change of status has been carried out A 'buzzer' type alarm sounds: activation refused, the set is probably not taken into account by the call centre; you should contact your administrator ACD application welcome screen display ACD application welcome screen Name of the agent set [A] [01] Status of the queues 8. The four operating statuses of the agent set An agent's availability is determined by the operating status (of which there are 4), that the agent can change at any time. These statuses are: In service, the agent is ready to receive calls. Withdrawn, the agent has withdrawn from the ACD application. Additional task, the agent is performing a task concerning a call and is not taking other calls. Temporarily absent, the agent has taken a break and is not taking calls.

27 Compliance howtoc Independently of the legal warranty that covers this appliance, it is guaranteed for 1 year, parts and labour, counting from the date indicated on your invoice. The invoice will be demanded if making a claim under the warranty. The warranty does not however confirm in the following cases: in the event of use that does not comply instructions given in this user s manual, faults or damage caused by natural wear, damage resulting from a cause external to the appliance (e.g. impact, fall, exposure to dampness, etc.), noncompliant installation or modifications or repairs carried out by people who are not approved by the manufacturer or retailer. Warning: never place your telephone in contact with water. To clean your telephone, you may however use a damp soft cloth. Never use solvents (trichlorethylene, acetone, etc.) which may damage the plastic parts of your telephone. Never spray it with cleaning products. The ear piece and microphone area of the handset may attract metallic objects that may be dangerous for the ear. To avoid accidentally damaging the set telephone line connector, make sure you position the cord correctly in the compartment intended for this purpose. The wording is not contractual and may be subject to change. Some features of your telephone are controlled by a software key and the configuration of the unit. Declaration of compliance EC countries: we, Alcatel-Lucent Enterprise, declare that the Alcatel-Lucent IP Touch 4008/4018 Phone and 4019 Digital Phone products comply essential demands of Directive 1999//CE of the European Parliament and Council. A copy of the original of this declaration of compliance can be obtained from your installer. Information relative to the environment This symbol indicates that at the end of its life, this product should be subject to special collection and disposal in member countries of the European Union, as well as in Norway and Switzerland. By ensuring this product is disposed of correctly, you will help to conserve natural resources and help prevent potential negative consequences to the environment and human health which could otherwise be caused by inappropriate disposal of this product. For further details about recycling this product, please contact the supplier who sold you the product. Operating conditions Operating temperature range: - C /4 C. Acoustic shock protection The acoustic level of the signal generated by the handset earpiece is less than 1 dbspl for a transient signal and less than 1 dba for a continuous signal. Directive 00/10/EC specifying the risks inherent in noise at work The ring contributes towards overall daily noise; at its maximum setting, the level is 10 dba at 0 cm from terminal. To reduce the level, the following is recommended: - reduce the setting (9 levels of db) - program a progressive ring. Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of Alcatel- Lucent. All other trademarks are the property of their respective owners. The information presented is subject to change without notice. Alcatel-Lucent assumes no responsibility for inaccuracies contained herein. Copyright 007 Alcatel-Lucent. All rights reserved. MU19008USAC-O00ed