Extreme Collaboration: Social BPM with Sequence Kinetics TM

Transcription

1 Extreme Collaboration: Social BPM with Sequence Kinetics TM

2 Why is Social Collaboration Important for Business Process Management? Analysts such as Gartner identify that businesses today must focus on a nexus of forces to achieve success. Gartner calls this Extreme Collaboration (XC). Social is one of the four elements of Extreme Collaboration. See Cloud Mobile Extreme Collaboration Social Social Network technologies are seen by companies as a major opportunity for improving collaboration, managing knowledge, connecting with clients, and generally helping individuals to feel part of a business, - Dr. David Good, Department of Social and Developmental Psychology (Cambridge). Information 1

3 Social Tools in Business: A Rapid Progression A survey of business owners across the United States indicates that 90% are actively engaged in social networking sites and 74% perceive social networking as valuable if not more valuable than networking in-person. Social Networks such as Facebook, Twitter, LinkedIn used for external Marketing and Networking Enterprise Social Networks (Yammer, Chatter) appear for internal collaboration Intelligent BPM, ERP CRM, ECM products introduce Social Features Business start moving from traditional communication to Extreme Collaboration % of Fortune 500 companies are on Yammer (an ESN), with 200,000 employers on the database worldwide and growth continuing to rise. Forbes. Especially among salespeople, productivity gains are showing. Social CRM has a positive impact on productivity (11.8%) - Nucleus Research.

4 Concept Behind Social BPM Social BPM enables people to collaborate in the most natural manner on process Development, Execution & Optimisation. IT Team Managers Form Task Message Approve End Users Service Agents Let s take a tour of Sequence Kinetics Social BPM features

5 Social BPM Feature: Access to Social Features from Running Processes Users can interact Socially from within BPM Processes and Forms

6 Social BPM Feature: Questions & Answers Users can ask and answer each other s questions on processes: Users can trade vital information with quick Q&A It s easy to choose recipients by name or role

7 Social BPM Feature: Adding Comments Process participants can add helpful comments about processes: The Process Wall displays all process comments. Each user can appear with his/her photo. Comments can be private or public.

8 Social BPM Feature: Questions and Answers reach the user s inbox Icon indicates if the message is a question or answer. User can jump to the Process Wall from here.

9 Leverage SharePoint s Social Features Include SharePoint s native social features as part of your BPM portal: Like and Tag items. Use Metatags to categorise items Trade community information with user Forums. Add Social Ratings.

10 Social BPM Feature: Developer Comments Process developers can add comments about processes: Developers can use comments to collaborate with each other on activities.

11 Social BPM Mobile Features Mobile users can add comments to processes as part of the ProcessTO GO Mobile portal. Other users can quickly view comments on each process.

12 Unified Comms Sequence Kinetics Unified Comms includes quick integration with presence management technologies: Microsoft Lync IVR SMS Twitter

13 A Live Example: With and Without Social BPM An R&D Manager is Approving a Change Request to a Product: Case A: Without Social BPM Engineer wants to assess the effects of the change but lacks the ability to consult others. R&D Manager approves change request without knowing that this change has caused problems in the field. Change Request Effects of Change Manager Approval Request Approved Case B: With Social BPM Engineer asks Field team if this change has ever caused issues. Field Agent has seen this change before and is aware that it causes problems. R&D Manager declines request after seeing comment on likely change effects. Change Request Effects of Change Manager Approval Request Denied

14 Social BPM Case Scenario Background: A manufacturing company has implemented a BPM solution to manage quality assurance processes, such as quality testing and defect reporting. The company found that lack of communication and collaboration between the production team and the quality control team led to numerous iterations between the teams and mishandling of defects. The company desires a social BPM solution to improve the teams cooperation with each other. Solution: The company selected PNMsoft s Sequence Kinetics to replace its classic BPM solution which did not provide Social and Intelligent BPM functionality. Sequence Kinetics enables quality control personnel to add comments to their processes, and engineers on the production team can ask them questions in real time about their findings. Both teams reported a better environment of teamwork and collaboration and enhanced information sharing. There were less iterations between the two teams, cutting down the time to solve defects, and improving product quality. Benefits: Better cooperation between teams. Less frequent errors due to miscommunication. Less iterations, faster turn-around-time. Improved product quality.

15 Benefits of Social BPM Increase information sharing between members of a team. Prevent errors users can warn each other about problems. Solve issues users can more easily ask and get answers on issues. Increase collaborative spirit on team and thereby increase productivity. Improve collaboration for development teams with comments on processes Remove information holes and blind spots. Reduce process bottlenecks. Extend social collaboration to mobile devices. Leverage social media behavior for better team performance and results.

16 .the Lighter Side of Social BPM

17 Sequence Kinetics ibpms PNMsoft s Sequence Kinetics is an Intelligent Business Process Management (BPM) Software Suite which extends Microsoft platforms like SharePoint, Dynamics and Azure with unparalleled mobile, social and HotChange TM capabilities. Sequence manages processes for business and public sector organisations worldwide.

18 About PNMsoft Global company, offices and partners network worldwide Sequence Kinetics: leading Intelligent BPM Suite with tight integration to Dynamics, mobile capabilities and unique HotChange TM technology Provider of Vertical and Horizontal BPM solutions Endorsed by Bill Gates (Click Here for the video) Gartner ibpms Magic Quadrant 2012 IDC Major BPM Player 2011 Microsoft BPM & SOA Partner of the year finalist 2009 Trusted BPM partner for Fortune 2000 companies

19 Contact Us: Phone: + 44 (0) Click Here to Sign up for a BPM Workshop Interested in BPM for your company, but not sure where to begin? We offer an introductory BPM workshop to help you explore your options for business process improvement and control.