# Relating High Availability Metrics to Business Value

Save this PDF as:

Size: px
Start display at page:

## Transcription

1 The Essentials Series: Making High Availability Pay For Itself Relating High Availability Metrics to Business Value sponsored by by

2 Relating High-Availability Metrics to Business Value... 1 How to Explain Your Metrics and Show Business Impact... 1 Translatin g the Technology of HA to Useful Business Reports... 2 Summary... 4 i

6 To show how an HA solution would improve both productivity and cost of downtime, you need to show (in real numbers) what productivity and cost of downtime represent and then how the cost factor of the HA solution does in fact pay for itself. Table 1 shows the productivity and costs of the Figure 1 chart as compared with the cost of a potential HA solution. This table shows an example for a 75 user organization. Application A is used by all 75 users. Service B is used only by a single de partment of 15 em ployees. Product Measured Number of Disruptions per Month Avg. Duration of Disruptions Monthly Loss of Productivity (Hrs.) Annual Cost of Downtime HA Solution Cost ROI Application A 3 3 minutes \$20,250 \$12,000 \$8,100 Service B minutes \$5,625 \$2,600 \$775 Table 1: Calculating the ROI of an HA solution. Note It is critical when considering the cost of downtime to include in that cost not only the loss of business productivity but also the cost of the IT personnel hours used to restore those services. When presenting findings, we often forget to include the intangibles (although not really billing for the hours used, these hours are being spent on restoring services rather than other IT tasks). Table 1 represents what you have already considered in your availability scale. Application A has an IT Service Weight of 10. Although the number and duration of disruptions do not seem to have an impact, upon further analysis, the total monthly interruptions cause an annual loss of \$20,250 because this application affects the entire 75 person organization. Service B has an IT Service Weight of 5 and the number and duration of disruptions is more frequent. However, this service is used by only15 employees, resulting in an annual loss of only \$5625. Thus, it does not support a legitimate cause for the same HA solution as Application A. This repot takes us back to what we discussed earlier: HA is not a one size fits all solution. From what we can see in the table, Service B does not present the same business impact as Application A. Ignoring the loss is not a solution either; rather you need to find a solution where the cost creates a positive ROI. 3

### Matching High Availability Technology with Business Needs

The Essentials Series: Making High Availability Pay For Itself Matching High Availability Technology with Business Needs sponsored by by Matching High-Availability Tec hnology with Business Needs... 1

### Lowering Costs of Data Protection through Deduplication and Data Reduction

The Essentials Series: The Evolving Landscape of Enterprise Data Protection Lowering Costs of Data Protection through Deduplication and Data Reduction sponsored by by Dan Sullivan Lo wering Costs of Data

### Understanding the Business Benefits of Managed Services

The Essentials Series: Managed Application Failover for the SMB Understanding the Business Benefits of Managed Services sponsored by by David Chernicoff Un derstanding the Business Benefits of Managed

### Becoming Proactive in Application Management and Monitoring

The Essentials Series: Improving Application Performance Troubleshooting Becoming Proactive in Application Management and Monitoring sponsored by by Becoming Proactive in Application Managem ent and Monitoring...

### Non-Native Options for High Availability

The Essentials Series: Configuring High Availability for Windows Server 2008 Environments Non-Native Options for High Availability by Non-Native Options for High Availability... 1 Suitability and Cost...

### The Art of High Availability

The Essentials Series: Configuring High Availability for Windows Server 2008 Environments The Art of High Availability by The Art of High Availability... 1 Why Do We Need It?... 1 Downtime Hurts... 1 Critical

### Managing for the Long Term: Keys to Securing, Troubleshooting and Monitoring a Private Cloud

Deploying and Managing Private Clouds The Essentials Series Managing for the Long Term: Keys to Securing, Troubleshooting and Monitoring a Private Cloud sponsored by Managing for the Long Term: Keys to

### Maximizing Your Desktop and Application Virtualization Implementation

Maximizing Your Desktop and Application Virtualization Implementation The Essentials Series sponsored by David Davis Using Hosted Applications with Desktop Virtualization... 1 The State of Desktop Virtualization...

### Replication and Recovery Management Solutions

The Essentials Series: Virtualization and Disaster Recovery Replication and Recovery Management Solutions sponsored by by J. Peter Bruzzese Re plication and Recovery Management Solutions... 1 Pricing Models

### Fulfilling HIPAA Compliance by Eliminating

The Essentials Series: Fulfilling Compliance by Eliminating Administrator Rights Fulfilling HIPAA Compliance by Eliminating Administrator Rights sponsored by by Greg Shields Fu lfilling HIPAA Compliance

### Protecting Data with a Unified Platform

Protecting Data with a Unified Platform The Essentials Series sponsored by Introduction to Realtime Publishers by Don Jones, Series Editor For several years now, Realtime has produced dozens and dozens

### Real World Considerations for Implementing Desktop Virtualization

Real World Considerations for Implementing Desktop Virtualization The Essentials Series sponsored by En suring Desktop Virtualization Success... 1 Siz ing Your Desktop Virtualization Environment... 2 Ap

### Data Protection in a Virtualized Environment

The Essentials Series: Virtualization and Disaster Recovery Data Protection in a Virtualized Environment sponsored by by J. Peter Bruzzese Da ta Protection in a Virtualized Environment... 1 An Overview

### Tips and Best Practices for Managing a Private Cloud

Deploying and Managing Private Clouds The Essentials Series Tips and Best Practices for Managing a Private Cloud sponsored by Tip s and Best Practices for Managing a Private Cloud... 1 Es tablishing Policies

### Maximizing Your Desktop and Application Virtualization Implementation

Maximizing Your Desktop and Application Virtualization Implementation The Essentials Series sponsored by David Davis Desktop and Application Virtualization Management Best Practices... 1 Image Management

### Controlling and Managing Security with Performance Tools

Security Management Tactics for the Network Administrator The Essentials Series Controlling and Managing Security with Performance Tools sponsored by Co ntrolling and Managing Security with Performance

### Why Endpoint Encryption Can Fail to Deliver

Endpoint Data Encryption That Actually Works The Essentials Series Why Endpoint Encryption Can Fail to Deliver sponsored by W hy Endpoint Encryption Can Fail to Deliver... 1 Tr aditional Solutions... 1

### Protecting Data with a Unified Platform

Protecting Data with a Unified Platform The Essentials Series sponsored by Introduction to Realtime Publishers by Don Jones, Series Editor For several years now, Realtime has produced dozens and dozens

### Collaborative and Agile Project Management

Collaborative and Agile Project Management The Essentials Series sponsored by Introduction to Realtime Publishers by Don Jones, Series Editor For several years now, Realtime has produced dozens and dozens

### Using Web Security Services to Protect Portable Devices

Using Cloud Services to Improve Web Security The Essentials Series Using Web Security Services to Protect Portable Devices sponsored by Us ing Web Security Services to Protect Portable Devices... 1 Understanding

### Virtual Machine Environments: Data Protection and Recovery Solutions

The Essentials Series: The Evolving Landscape of Enterprise Data Protection Virtual Machine Environments: Data Protection and Recovery Solutions sponsored by by Dan Sullivan Vir tual Machine Environments:

### Best Practices in Deploying Anti-Malware for Best Performance

The Essentials Series: Increasing Performance in Enterprise Anti-Malware Software Best Practices in Deploying Anti-Malware for Best Performance sponsored by by Eric Schmidt Be st Practices in Deploying

### Enabling Useful Active Directory Auditing

The Essentials Series: Tackling Active Directory s Four Biggest Challenges Enabling Useful Active Directory Auditing sponsored by by Greg Shields En abling Useful Active Directory Auditing... 1 The Native

### Can You Trust a Cloud-based Security Solution?

Using Cloud Services to Improve Web Security The Essentials Series Can You Trust a Cloud-based Security Solution? sponsored by Ca n You Trust a Cloud Based Security Solution?... 1 Clo ud Security Service

### Solving the Storage Challenge Across Platforms: Transparent Compression for Windows Operating Systems

Solving the Storage Challenge Across Platforms: Transparent Compression for Windows Operating Systems sponsored by Dan Sullivan The Increasing Importance of Compression in the Enterprise... 1 Online Transactions

### Realizing the IT Management Value of Infrastructure Management

The Essentials Series: Infrastructure Management Realizing the IT Management Value of Infrastructure Management sponsored by by Chad Marshall Realizing the IT Management Value of Infrastructure Management...1

### Steps to Migrating to a Private Cloud

Deploying and Managing Private Clouds The Essentials Series Steps to Migrating to a Private Cloud sponsored by Introduction to Realtime Publishers by Don Jones, Series Editor For several years now, Realtime

### The Essentials Series: Enterprise Identity and Access Management. Authorization. sponsored by. by Richard Siddaway

The Essentials Series: Enterprise Identity and Access Management Authorization sponsored by by Richard Siddaway Authorization...1 What Needs to Be Protected?...1 Groups...2 Role-Based Access...2 Heterogeneous

### How Configuration Management Tools Address the Challenges of Configuration Management

Streamlining Configuration Management The Essentials Series How Configuration Management Tools Address the Challenges of Configuration Management sponsored by Introduction to Realtime Publishers by Don

### The Next-Generation Virtual Data Center

The Essentials Series: Managing Workloads in a Virtual Environment The Next-Generation Virtual Data Center sponsored by by Jaime Halscott Th e Next Generation Virtual Data Center... 1 Be nefits of Virtualization

### Understanding the Business Value of Infrastructure Management

The Essentials Series: Infrastructure Management Understanding the Business Value of Infrastructure Management sponsored by by Chad Marshall Understanding the Business Value of Infrastructure Management...1

### Isolating Network vs. Application Problems

The Essentials Series: Network Troubleshooting and Problem Identification Isolating Network vs. Application Problems sponsored by by Greg Shields Isolating Network vs. Application Problems...1 Common

### Collaborative and Agile Project Management

Collaborative and Agile Project Management The Essentials Series sponsored by Introduction to Realtime Publishers by Don Jones, Series Editor For several years now, Realtime has produced dozens and dozens

### The Essentials Series: Enterprise Identity and Access Management. Authentication. sponsored by. by Richard Siddaway

The Essentials Series: Enterprise Identity and Access Management Authentication sponsored by by Richard Siddaway Authentication...1 Issues in Authentication...1 Passwords The Weakest Link?...2 Privileged

### Auditing File and Folder Access

The Essentials Series: Fundamentals of Effective File Server Security Auditing File and Folder Access sponsored by by Greg Shields Au diting File and Folder Access... 1 Auditing Considerations... 1 Co

### How to Install SSL Certificates on Microsoft Servers

How to Install SSL Certificates on Microsoft Servers Ch apter 3: Using SSL Certificates in Microsoft Internet Information Server... 36 Ins talling SSL Certificates in IIS with IIS Manager... 37 Requesting

### Mitigating Risks and Monitoring Activity for Database Security

The Essentials Series: Role of Database Activity Monitoring in Database Security Mitigating Risks and Monitoring Activity for Database Security sponsored by by Dan Sullivan Mi tigating Risks and Monitoring

### Protecting Data with a Unified Platform

Protecting Data with a Unified Platform The Essentials Series sponsored by Introduction to Realtime Publishers by Don Jones, Series Editor For several years now, Realtime has produced dozens and dozens

### Making Endpoint Encryption Work in the Real World

Endpoint Data Encryption That Actually Works The Essentials Series Making Endpoint Encryption Work in the Real World sponsored by Ma king Endpoint Encryption Work in the Real World... 1 Th e Key: Policy

### Quickly Recovering Deleted Active Directory Objects

The Essentials Series: Tackling Active Directory s Four Biggest Challenges Quickly Recovering Deleted Active Directory Objects sponsored by by Greg Shields Qu ickly Recovering Deleted Active Directory

### Taking a Fresh Look at Business Continuity and Disaster Recovery

Taking a Fresh Look at Business Continuity and Disaster Recovery The Essentials Series sponsored by Introduction to Realtime Publishers by, Series Editor For several years now, Realtime has produced dozens

### How Are Certificates Used?

The Essentials Series: Code-Signing Certificates How Are Certificates Used? sponsored by by Don Jones Ho w Are Certificates Used?... 1 Web Applications... 1 Mobile Applications... 2 Public Software...

### Benefits of Using Data Loss Prevention Technology

The Essentials Series: Email-Centric Data Loss Prevention Benefits of Using Data Loss Prevention Technology sponsored by by Dan Sullivan Benefits of Using Data Loss Prevention Technology...1 Need for Automated

### The Definitive Guide. Monitoring the Data Center, Virtual Environments, and the Cloud. Don Jones

The Definitive Guide tm To Monitoring the Data Center, Virtual Environments, and the Cloud Don Jones The Nimsoft Monitoring Solution SERVICE LEVEL MONITORING VISUALIZATION AND REPORTING PRIVATE CLOUDS»

### How to Use SNMP in Network Problem Resolution

The Essentials Series: Solving Network Problems Before They Occur How to Use SNMP in Network Problem Resolution sponsored by KNOW YOUR NETWORK by Greg Shields Ho w to Use SNMP in Network Problem Resolution...

### Deployment and Management of Strong Authentication Solutions

The Essentials Series: Architecting the Right Solution for Strong Authentication Deployment and Management of Strong Authentication Solutions sponsored by by Deployment and Managemen t of Strong Authentication

### What Are Certificates?

The Essentials Series: Code-Signing Certificates What Are Certificates? sponsored by by Don Jones W hat Are Certificates?... 1 Digital Certificates and Asymmetric Encryption... 1 Certificates as a Form

### Developing a Backup Strategy for Hybrid Physical and Virtual Infrastructures

Virtualization Backup and Recovery Solutions for the SMB Market The Essentials Series Developing a Backup Strategy for Hybrid Physical and Virtual Infrastructures sponsored by Introduction to Realtime

### The Business Case for Security Information Management

The Essentials Series: Security Information Management The Business Case for Security Information Management sponsored by by Dan Sullivan Th e Business Case for Security Information Management... 1 Un

### Streamlining Web and Email Security

How to Protect Your Business from Malware, Phishing, and Cybercrime The SMB Security Series Streamlining Web and Email Security sponsored by Introduction to Realtime Publishers by Don Jones, Series Editor

### Pr oactively Monitoring Response Time and Complex Web Transactions... 1. Working with Partner Organizations... 2

Pr oactively Monitoring Response Time and Complex Web Transactions... 1 An atomy of Common Web Transactions... 1 Asking for Decisions... 1 Collecting Information... 2 Providing Sensitive Information...

### Bandwidth Monitoring and Traffic Analysis

The Essentials Series: Network Troubleshooting and Problem Identification Bandwidth Monitoring and Traffic Analysis sponsored by by Greg Shields Bandwidth Monitoring and Traffic Analysis...1 Different

### Securing Endpoints without a Security Expert

How to Protect Your Business from Malware, Phishing, and Cybercrime The SMB Security Series Securing Endpoints without a Security Expert sponsored by Introduction to Realtime Publishers by Don Jones, Series

### Understanding Account Access Management

The Essentials Series: Managing Access to Privileged Accounts Understanding Account Access Management sponsored by by Ed Tittel Understanding Account Access Management...1 Types of Access...2 User Level...2

### Beyond the Hype: Advanced Persistent Threats

Advanced Persistent Threats and Real-Time Threat Management The Essentials Series Beyond the Hype: Advanced Persistent Threats sponsored by Dan Sullivan Introduction to Realtime Publishers by Don Jones,

### Best Practices for Log File Management (Compliance, Security, Troubleshooting)

Log Management: Best Practices for Security and Compliance The Essentials Series Best Practices for Log File Management (Compliance, Security, Troubleshooting) sponsored by Introduction to Realtime Publishers

The Essentials Series: Important Questions in Implementing Virtual Desktops Where Do I Start With Virtual Desktops? sponsored by by W here Do I Start with Virtual Desktops?... 1 W hat Is a Virtual Desktop?...

### Real World Considerations for Implementing Desktop Virtualization

Real World Considerations for Implementing Desktop Virtualization The Essentials Series sponsored by Intro duction to Desktop Virtualization for the IT Pro... 1 What Is Desktop Virtualization?... 2 VDI

The Essentials Series: Enterprise Identity and Access Management Administration Challenges sponsored by by Richard Siddaway Administration Challenges...1 Heterogeneous Environments...1 Multiple Directories...1

### Maximizing Your Desktop and Application Virtualization Implementation

Maximizing Your Desktop and Application Virtualization Implementation The Essentials Series sponsored by David Davis Article 1: Using Hosted Applications with Desktop Virtualization... 1 The State of Desktop

### Maximizing Your Desktop and Application Virtualization Implementation

Maximizing Your Desktop and Application Virtualization Implementation The Essentials Series sponsored by David Davis Article 1: Using Hosted Applications with Desktop Virtualization... 1 The State of Desktop

### Enforcing File and Folder Security

The Essentials Series: Fundamentals of Effective File Server Security Enforcing File and Folder Security sponsored by by Greg Shields En forcing File and Folder Security... 1 Pe rmissions in Two Flavors:

### HR Outsourcing for SMBs

HR Outsourcing for SMBs The Essentials Series sponsored by Ris ks and Realities of Outsourcing Human Resources... 1 Pe rceived and Actual Risks of HR Outsourcing... 1 Small Companies... 2 Midsize Companies...

### Malware, Phishing, and Cybercrime Dangerous Threats Facing the SMB State of Cybercrime

How to Protect Your Business from Malware, Phishing, and Cybercrime The SMB Security Series Malware, Phishing, and Cybercrime Dangerous Threats Facing the SMB State of Cybercrime sponsored by Introduction

### Understanding & Improving Hypervisor Security

The Essentials Series: Security Concerns & Solutions Understanding & Improving Hypervisor Security sponsored by by Greg Shields Understanding & Improving Hypervisor Security...1 What Is the Hypervisor?...1

### How the Software-Defined Data Center Is Transforming End User Computing

How the Software-Defined Data Center Is Transforming End User Computing The Essentials Series sponsored by David Davis SDDC Powered Virtual Desktops and Applications... 1 Three Pillars of SDDC and Desktop/Application

### Active Directory 2008 Operations

The Essentials Series Active Directory 2008 Operations sponsored by by Greg Shields Understanding Active Directory Recovery in Windows Server 2008...1 Backing Up AD...1 Full Server Recovery of a Domain

### Tips and Tricks Guide tm. Windows Administration. Don Jones and Dan Sullivan

Tips and Tricks Guide tm To tm Windows Administration Don Jones and Dan Sullivan Tip, Trick, Technique 13: Configuring Server Core in Windows Server 2008 R2... 1 Tip, Trick, Technique 14: What Are Microsoft

### The Definitive Guide. Active Directory Troubleshooting, Auditing, and Best Practices. 2011 Edition Don Jones

The Definitive Guide tm To Active Directory Troubleshooting, Auditing, and Best Practices 2011 Edition Don Jones Ch apter 5: Active Directory Auditing... 63 Goals of Native Auditing... 63 Native Auditing

### What Are Cloud-Connected Data Protection Services About? Architectural Advice for Resellers

Protecting Client Data in the Cloud: A Channel Perspective The Essentials Series What Are Cloud-Connected Data Protection Services About? Architectural Advice for Resellers sponsored by Introduction to

### How the Software-Defined Data Center Is Transforming End User Computing

How the Software-Defined Data Center Is Transforming End User Computing The Essentials Series sponsored by David Davis Building the Future of the Desktop on the Software-Defined Data Center... 1 What Is

### Reducing Backups with Data Deduplication

The Essentials Series: New Techniques for Creating Better Backups Reducing Backups with Data Deduplication sponsored by by Eric Beehler Reducing Backups with Data Deduplication... 1 Explaining Data Deduplication...

### Blocking Spam with Sender Validation

The Administrator Shortcut Guide tm To Blocking Spam with Sender Validation SpamLionTM Anti Spam Gateway Alan Sugano Chapter 3: Implementing a sender validation Solution in Your Company...36 Cost Justification

### User Agreement. Quality. Value. Efficiency.

User Agreement Quality. Value. Efficiency. Welcome to QVuE, the Leaders Network on Quality, Value and Efficiency website sponsored by The Medicines Company. The information provided in this Webinar Series

### How Traditional Physical Backup Imaging Technology Fits Into a Virtual Backup Solution

Virtualization Backup and Recovery Solutions for the SMB Market The Essentials Series How Traditional Physical Backup Imaging Technology Fits Into a Virtual Backup Solution sponsored by Introduction to

### Long Island IVF Terms and Conditions of Use

Long Island IVF Terms and Conditions of Use BY USING THIS WEBSITE, YOU AGREE TO THE FOLLOWING TERMS AND CONDITIONS. PLEASE READ THE FOLLOWING CAREFULLY. IF YOU DO NOT AGREE WITH THE FOLLOWING, YOU SHOULD

### The Evolving Threat Landscape and New Best Practices for SSL

The Evolving Threat Landscape and New Best Practices for SSL sponsored by Dan Sullivan Chapter 2: Deploying SSL in the Enterprise... 16 Infrastructure in Need of SSL Protection... 16 Public Servers...

### 10 Must-Have Features for Every Virtualization Backup and Disaster Recovery Solution

Virtualization Backup and Recovery Solutions for the SMB Market The Essentials Series 10 Must-Have Features for Every Virtualization Backup and Disaster Recovery Solution sponsored by Introduction to Realtime

### Networking for Increased Productivity and Reduced Costs

Building Business Productivity with Unified Communications The Essentials Series Networking for Increased Productivity and Reduced Costs sponsored by Introduction to Realtime Publishers by Don Jones, Series

### Dell Spotlight on Active Directory 6.8.3. Server Health Wizard Configuration Guide

Dell Spotlight on Active Directory 6.8.3 Server Health Wizard Configuration Guide 2013 Dell Software Inc. ALL RIGHTS RESERVED. This guide contains proprietary information protected by copyright. The software

### HR Outsourcing for SMBs

HR Outsourcing for SMBs The Essentials Series sponsored by Su ccessful HR Outsourcing Strategies... 1 Int ernal Analysis and Baselining... 1 Understanding Cost vs. Value of HR... 2 Identifying Core Competencies...

### formerly Help Desk Authority 9.1.2 Quest Free Network Tools User Manual

formerly Help Desk Authority 9.1.2 Quest Free Network Tools User Manual 2 Contacting Quest Software Email: Mail: Web site: info@quest.com Quest Software, Inc. World Headquarters 5 Polaris Way Aliso Viejo,

### How to Install SSL Certificates on Microsoft Servers

How to Install SSL Certificates on Microsoft Servers Introduction to Realtime Publishers by Don Jones, Series Editor For several years now, Realtime has produced dozens and dozens of high quality books

### Terms & Conditions. Introduction. The following terms and conditions govern your use of this website (VirginiaHomeRepair.com).

Terms & Conditions Introduction. The following terms and conditions govern your use of this website (VirginiaHomeRepair.com). Your use of this website and Content as defined below constitutes your acceptance

### The Shortcut Guide To. Availability, Continuity, and Disaster Recovery. Dan Sullivan

tm The Shortcut Guide To Availability, Continuity, and Disaster Recovery Chapter 3: Top-5 Operational Challenges in Recovery Management and How to Solve Them.. 33 Challenge 1: Scheduling and Monitoring...

### To Cloud or Not to Cloud? Growing a Managed Services Portfolio

Protecting Client Data in the Cloud: A Channel Perspective The Essentials Series To Cloud or Not to Cloud? Growing a Managed Services Portfolio sponsored by Introduction to Realtime Publishers by Don Jones,

### Dell InTrust 11.0. Preparing for Auditing Cisco PIX Firewall

2014 Dell Inc. ALL RIGHTS RESERVED. This guide contains proprietary information protected by copyright. The software described in this guide is furnished under a software license or nondisclosure agreement.

### The Shortcut Guide to Balancing Storage Costs and Performance with Hybrid Storage

The Shortcut Guide to Balancing Storage Costs and Performance with Hybrid Storage sponsored by Dan Sullivan Chapter 1: Advantages of Hybrid Storage... 1 Overview of Flash Deployment in Hybrid Storage Systems...

### How to Install SSL Certificates on Microsoft Servers

How to Install SSL Certificates on Microsoft Servers Ch apter 4: Installing SSL Certificates in Exchange Server, SharePoint, and SQL Server... 57 Co mmon Operations... 57 Step 1: Prepare the Microsoft

### Dell Migration Manager for Enterprise Social What Can and Cannot Be Migrated

Dell Migration Manager for Enterprise Social What Can and Cannot Be Migrated MMES - What Can and Cannot Be Migrated First Release - April 2015 2015 Dell Inc. ALL RIGHTS RESERVED. This guide contains proprietary

### Why Diagnosing Application Problems is Too Hard

The Essentials Series: Improving Application Performance Troubleshooting Why Diagnosing Application Problems is Too Hard sponsored by by Why Diagnosing Application Pro blems Is Too Hard... 1 It Starts

### Improving IT Service Support through ITIL

tm The Shortcut Guide To Improving IT Service Support through ITIL sponsored by Rebecca Herold Chapter 2: Effective Change Through ITIL...18 The Change Process...18 Change Benefits...19 Inputs, Outputs,

### The Essentials Series. PCI Compliance. sponsored by. by Rebecca Herold

The Essentials Series PCI Compliance sponsored by by Rebecca Herold Using PCI DSS Compliant Log Management to Identify Attacks from Outside the Enterprise...1 Outside Attacks Impact Business...1 PCI DSS

### Spotlight Management Pack for SCOM

Spotlight Management Pack for SCOM User Guide January 2015 The is used to display data from alarms raised by Spotlight on SQL Server Enterprise in SCOM (System Center Operations Manager). About System

### Open Source Used In Cisco Instant Connect for ios Devices 4.9(1)

Open Source Used In Cisco Instant Connect for ios Devices 4.9(1) Cisco Systems, Inc. www.cisco.com Cisco has more than 200 offices worldwide. Addresses, phone numbers, and fax numbers are listed on the