A One-Stop-Shop Human Resource Information Systems service provider
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- Geraldine Dean
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1 A One-Stop-Shop Human Resource Information Systems service provider A white paper By Vishal Ramesh, Jürgen Errijgers Oracle HCM Strategy HRMC, A Cronos Company Belgium
2 Table of Contents Introduction... 3 Assessment... 3 Solutioning and Implementation... 4 Maintenance and Support... 5
3 Introduction Over the past few years HRMC has gained expertise in many disciplines of HR-IT projects and has now stream lined its offerings to provide One-Stop-Shop services to its many customers. This helps HRMC to be involved in early stages of customer s HR technology planning phase, advising customers on industries best HR-IT practices and trends and forming strong integrated partnership with its customers, thereby adding value to its customer s HR technology projects. The 3 signification areas of contribution by HRMC to provide a blended service are: Assessment Solutioning and Implementation Maintenance and Support Assessment We intend to be your trusted partner with our integrated set of HR-IT services from Assessment to Implementation. We believe that an HR-IT project is a subset of an HR Transformation project and it is important for a trusted partner to be part of the early assessment phase of such projects to develop an integrated and collaborative partnership. For an HR project to be successful, it is important to assess and coordinate three imperatives: User goals Business Goals Technical Feasibility Our strategy is to focus on these three aspects and provide solutions often based out of multiple HR platforms as shown in fig 1.1 below Fig 1.1 Based on the above assessment, we analyze and audit the current HR infrastructure on the functionalities (as shown in the fig 1.2 below) to provide our recommendations
4 Fig 1.2 Solutioning and Implementation Recognized for being under a bigger family of IT systems integrator: Cronos, we have adopted the IT industry's best practices to derive a methodology for solutioning and implementation as shown below Train-The Trainer Launch Design Fit Gap analysis: Vanilla with Assessment above Assess current business process and compare with our recommendations (based out of ERP product offerings and industry best practices) Conduct Workshops and Prepare Solution Documents Prepare Detailed Functional and Technical Design documents Fig1.3 Develop Configure the set-ups Code the customizations Test Perform System Integration Test Perform User Acceptance test Get Sign-offs Change
5 The above methodology works best for on-premise ERP implementations. For cloud implementation, see our white paper on Our approach for an organization s quick enablement towards Oracle s Talent Management strategy Maintenance and Support Our maintenance and support services guarantees that your transition needs are successful. We offer different types of maintenance and support services, depending on your requirements and needs, ranging from online knowledge base access to SLA contract based services. Our services include, but not limited to: Installations, release and patch Remote monitoring and proactive incident resolution Service desk Problem and configuration Service level and capacity Backup and restore Datacenter hosting services Outsourced application and IT support and maintenance: flexible based on your needs, allowing you to focus on your core business and future growth. All of which could be classified into the below 3 aspects of Maintenance & Support as indicated in fig 1.4. Fig 1.4 Resolve Best Practices Patches and fixes Documentation Analyze SLA Review Our HR-IT expertise Report HR Helpdesk Ticket analysis Escalation Process Analytical Reports We are the first and only in Belgium, accredited in accordance with the MSPAlliance s (MSPA) Managed Services Accreditation Program (MSAP).
Our approach for an organization s quick enablement towards Oracle s Talent Management strategy
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