Endpoint Buyers Guide

Transcription

1 Endpoint Buyers Guide

2 It takes more than antivirus to stop today s advanced threats. Protecting corporate assets requires a complete security solution that includes anti-malware, hostbased intrusion prevention (HIPS), web protection, patch assessment, application and device control, network access control, data loss prevention, firewall and other capabilities. In addition to complete protection you need a solution that s easy to install and manage, and that can grow with your needs saving you time and ensuring comprehensive protection for years to come. In short, you need an endpoint protection solution. Evaluating the many components that make up an endpoint security solution can be overwhelming. This buyers guide is designed to help. We ve provided you with independent research and test results to help you determine your endpoint security solution requirements and identify the vendor that best meets your needs. We examine the top vendors according to market share and industry analysis: Kaspersky Lab, McAfee, Sophos, Symantec and Trend Micro. Each vendor s solutions are evaluated according to: ÌÌProduct features and capabilities ÌÌEffectiveness ÌÌPerformance ÌÌUsability ÌÌData protection ÌÌTechnical support 1

3 Product Features and Capabilities Basic endpoint security solutions include antivirus, anti-spyware, host-based intrusion prevention and firewall technologies. More advanced endpoint solutions also include cloudbased protection, device and application control, patch assessment, web productivity filtering, network access control, data loss prevention and full-disk encryption. Even if you don t need these advanced capabilities today, your organization will likely need them tomorrow, given the increasing complexity of security threats. When it comes to independent reviews of endpoint solution features and availability, Sophos and McAfee offer the most complete solutions and Sophos scores the best overall. See our chart for at-a-glance information, and read the report summaries for more information on test results by vendor. Review Sophos Symantec McAfee Trend Micro Kaspersky Lab Gartner EPP Magic Quadrant (Jan 2012) Leaders Quadrant Leaders Quadrant Leaders Quadrant Leaders Quadrant Leaders Quadrant Cascadia Labs Endpoint Security for Enterprises (Jan 2010) 4 stars 3.5 stars 2.5 stars 2.5 stars NA AV-Comparatives Review of IT Security Suites (Nov 2010) 5 stars NA 5 stars 4 stars 5 stars Enex TestLab Usability of Endpoint Security (Sept 2011) Complete Partial Complete Partial Partial 2

4 Gartner Magic Quadrant for Endpoint Protection Platforms (January 2012) Gartner s 2011 endpoint security Magic Quadrant, a research tool that rates vendors on completeness of vision and ability to execute, reviewed 17 vendors. Kaspersky Lab, McAfee, Sophos, Symantec and Trend Micro were placed in the Leaders Quadrant. According to Gartner, Leaders demonstrate balanced progress and effort in all execution and vision categories.their capabilities in advanced malware protection, data protection and/ or management features raise the competitive bar for all products in the market, and they can change the course of the industry. A leading vendor isn t a default choice for every buyer, and clients should not assume that they must buy only from vendors in the Leaders quadrant. Some clients believe that Leaders are spreading their efforts too thinly and aren t pursuing clients special needs. Cascadia Labs: Endpoint Security for Enterprises (January 2010) Independent technology evaluator Cascadia Labs tested four top security providers in six categories: installation, configuration, policies, management, visibility and threat awareness. Sophos took top scores in performance, data protection and technical support, followed closely by Symantec, which faltered on support. McAfee and Trend Micro received lower marks for complexity. AV-Comparatives Review of IT Security Suites (November 2010) AV-Comparatives, a nonprofit testing organization, individually tested and provided an overview of endpoint security solutions. The test evaluated 12 qualities or capabilities, including ease of installation, Microsoft Active Directory support, user manual and database support. Trend Micro didn t perform as well as others in this test, receiving two and three stars out of five in a number of categories, including ease of installation, default values and database support. Sophos received a minimum of four stars in every category and five stars in seven categories, including ease of installation, usability and management, spam, and Microsoft Active Directory Support. McAfee earned five stars in eight categories but received only two stars for its website. Kaspersky earned five stars in only five categories, and Symantec didn t participate in the report. Enex TestLab Usability of Endpoint Security (September 2011) Enex TestLab tested the various feature sets, compatibility and usability of endpoint security products against five endpoints. Of the six products Enex TestLab evaluated, it singled out McAfee and Sophos as enterprise-grade solutions largely due to their data loss protection, device protection and full-disk encryption capabilities. Only these two vendors had complete products, meaning they offer a complete endpoint solution whereas the other products are missing features. In terms of usability, McAfee had the most involved and lengthy installation processes, and Trend Micro followed closely behind. Kaspersky, Sophos and Symantec offer more simplified installation procedures. Of the five vendors, Sophos came out on top due to the integration of security capabilities in a single package, ease of installation and deployment, and data protection capabilities. 3

5 Effectiveness The primary goal of an endpoint security solution is to prevent malware infection. As the anchor solution in EPP suites, the quality of the malware scan engine should be a major consideration in any RFP, according to Gartner. However, no antivirus engine can provide 100% protection even against known threats. You should therefore also consider the solution s advanced features, such as behavior detection and HIPS capabilities. Also worth noting is whether the solution leverages the cloud to deliver real-time signature updates. Live protection from the cloud means protection against the latest threats with minimal impact on network bandwidth. Review Sophos Symantec McAfee Trend Micro Kaspersky Lab VB100 (Oct 2010) 79.6% NA NA NA 85.5% VB100 (Dec 2010) 84.2% NA Failed NA 84.4% / 88.3% AV Test (Jan 2011) 96% / 99.74% 96% / 97.16% 80% / 91.38% 92% / 99.59% 92% / 98.83% VB 100 (Feb 2011) 90.7% NA NA NA Failed VB 100 (Jun 2011) 87.9% NA NA NA 94.3% % represents: VB100 - percent of previously unseen malware detected. AV Test - percent of real infection vectors/prevalent malware detected VB100: Windows Server 2003 (October 2010) Virus Bulletin magazine independently tests antivirus products. According to the magazine, The VB100 award is granted to any product that passes the test criteria under test conditions in the VB lab as part of the formal VB comparative review process. Virus Bulletin magazine evaluated the ability of 38 antivirus solutions to protect Windows Server The recipients of this VB100 detected 100% of known viruses without generating any false positives. Sophos and Kaspersky earned VB100 awards. VB100 also evaluates ability to detect unknown viruses and gives a RAP (Reactive and Proactive) score. Sophos earned a RAP score of 79.6% for Sophos Endpoint Security and Control 9.5. Kaspersky earned a RAP score of 85.5% for Kaspersky Anti-Virus 8 for Windows Servers Enterprise Edition Symantec, McAfee and Trend Micro did not submit products to be tested. VB100: Windows 7 Professional (December 2010) In December 2010, Virus Bulletin magazine awarded the VB100 to antivirus solutions that demonstrated an ability to protect Windows 7 Professional. Kaspersky submitted two products for this evaluation, and both won a VB100. Kaspersky Antivirus 6 for Windows a earned a RAP score of 84.4% while Kaspersky Internet Security earned a RAP score of 88.3%. Sophos earned a VB100 for Sophos Endpoint Security and Control 9.5.4, with a RAP score of 84.2%. McAfee failed this test. Symantec and Trend Micro did not participate. 4

6 AV-Test (January 2011) The AV-Test, conducted by The Independent IT-Security Institute, evaluates the ability of top endpoint security solutions to block real infection vectors and prevalent malware. Sophos outperformed the other vendors in both categories, blocking 96% of real infection vectors and 99.74% of prevalent malware. Symantec also performed well by blocking 96% of real infection vectors, followed by Trend Micro and Kaspersky each at 92%, and McAfee at 80%. Trend Micro blocked 99.59% of prevalent malware, followed by Kaspersky at 98.83%, Symantec at 97.16% and McAfee at 91.38%. VB100: Linux Ubuntu (February 2011) This round of comparative antivirus tests by Virus Bulletin magazine focused on Linux Ubuntu. Much like the tests that Virus Bulletin conducts on other operating system platforms, it awards the VB100 title only to products capable of detecting all in-the-wild viruses on both on-demand and on-access modes without experiencing any false positives. Due to the limited support for Linux from other security vendors, Sophos and Kaspersky Labs were the only two large security vendors whose products were tested. Kaspersky submitted two products and failed both tests. Sophos had an average detection rate of 90.7% and received the VB100 for its antivirus. VB100: Windows Server 2008 R2 (June 2011) The June 2011 round of comparative antivirus tests focused on Windows Server 2008 R2. Kaspersky Small Office Security earned a VB100 with a RAP test score of 94.3%. Sophos Endpoint Security and Control also earned a VB100 with a RAP test score of 87.9%. Symantec, McAfee and Trend Micro did not submit solutions for testing. 5

7 Performance Performance measures how a security solution impacts user experience and the number of help desk calls. Ideally, users won t experience slowdown when a security solution is scanning their system: during scheduled scans, at boot up or when opening a file. This should still be the case on a loaded or low-memory system. Strong security performance can improve IT efficiency and end-user productivity. Review Sophos Symantec McAfee Trend Micro Kaspersky Lab Cascadia Labs: Endpoint Security for Enterprises (Jan 2010) High scan speeds Solid performance Slow scan speeds Solid performance NA AV-Comparatives Scanning Speeds Test (Dec 2010) 2nd 7th 13th 19th 16th AV-Comparatives PC Mark Tests (Dec 2010) Fastest vendor tested 14th fastest vendor tested 10th fastest vendor tested Came in last at 20th place 15th fastest vendor tested Cascadia Labs Report: Endpoint Security for Enterprises (January 2010) Cascadia s tests looked at the time required to perform both an on-access and on-demand scan, and the time required to open a large PowerPoint file. Additionally, the test looked at the time of scan in a low-memory environment. The tests found Sophos had high scan speeds for both on-access and on-demand scans, and disappointingly slow McAfee results across the board. Sophos and Trend Micro both did well in low-memory situations, and Symantec performed solidly overall. Kaspersky was not included in the test. AV-Comparatives Scanning Speeds Test (December 2010) This test of 20 antivirus providers measured performance based on six common user tasks and applied a scoring system to sum the various results. AV-Comparatives awarded Sophos an Advanced+ rating for excellent performance scores. Sophos tied for second place with an overall score of 180. Symantec came in at seventh with a score of 177; McAfee came in at thirteenth with a score of 172; Kaspersky came in at sixteenth with a score of 160; and Trend Micro came in second-to-last with a score of 143. As part of its tests, AV-Comparatives ran each endpoint solution on an older system to see if its protection modules loaded before malware in the start-up folder could execute. Sophos was one of only two providers to pass the test and whose product launched a scanner early enough to catch malware before it executed. AV-Comparatives PC Mark Tests (December 2010) AV-Comparatives carried out a performance test using PC Mark Vantage Professional Edition testing suite from FutureMark. The test consisted of several subtests that judged the speed of file copying, archiving/unarchiving, encoding/transcoding, installing/uninstalling, downloading, and launching applications. PC Mark used a scoring system to sum the results of the subtests. With a PC Mark score of 97, Sophos performed the best, second only to a computer with no antivirus installed. McAfee earned a score of 92, Symantec s score was 91, Kaspersky s score was 90 and Trend Micro came in behind every other vendor tested with a score of 83. 6

8 Usability Usability, which includes installation, configuration, policies and management, impacts the time you spend on day-to-day security tasks. IT teams need a solution that s straightforward, with single-console management, easy implementation, a simple user interface and the ability to make changes easily. Policies should be flexible, but not too complex so they don t confuse or overwhelm. For usability we will review three reports from Cascadia Labs, AV- Comparatives and Enex TestLab. Read the report summaries and see the at-a-glance tables for more information. According to Gartner, Reporting capabilities are a significant differentiator of EPP solutions and can make a significant difference in the administration overhead. Buyers should consider both point-in-time reporting as well as real time dashboard capabilities. Cascadia Labs: Endpoint Security for Enterprises (January 2010) Cascadia Labs in-depth usability report counted the number of hours involved in installation and configuration, and gave a star rating for ease of management. It also counted the number of clicks and hours required for basic tasks. Sophos had the fewest number of clicks and hours needed for installation and configuration. McAfee required the highest, with five hours and 166 steps necessary to set up the system. Cascadia didn t include Kaspersky in this assessment. In both installation/configuration and day-to-day management, Sophos required the fewest steps and the least amount of time, while McAfee required the most. Below we examine each usability component installation and configuration, policies and management, and visibility in more detail. Installation and Configuration: Steps and time This test counted the total number of steps and time required to complete installation tasks. Sophos had the fastest set up time with the fewest number of steps, with Trend Micro next, then Symantec, followed by McAfee, which took twice as long as Sophos to set up. Policies and Management Cascadia s report also examined available policies and management, ranking vendors by simplicity and ease of use. It looked at details such as how many windows the interface uses, and how policies are created and arranged. Cascadia gave both Sophos and Symantec a high four-star rating for clear interfaces, and gave Trend Micro the lowest ranking two stars for non-centralized management. According to the report s authors, Sophos keeps everything in one location, so unlike with the Trend and McAfee products you don t need to go to multiple places in the interface or bring up additional menus. Visibility: Clicks to view This report also studied the visibility a solution offers into the overall security system, and the user s level of threat awareness, which can enhance transparency and ease of use. A dashboard should be clear and require few clicks to access critical information and common actions (e.g., sending an when a virus is detected). 7

9 In some cases, solutions don t offer the full range of features, such as Trend Micro, which only lets you see out-of-date endpoints. Sophos and Symantec both include a complete range of dashboard options, leading the pack for this section, with Sophos requiring the fewest clicks for the most tasks. McAfee follows in third place with some included functionality, and Trend Micro falls in last place with limited capabilities. Cascadia Labs: Endpoint Security for Enterprises (Jan 2010) Review: Sophos Symantec McAfee Trend Micro Kaspersky Lab Installation and configuration: Steps and time 93 steps 2.5 hours 123 steps 3.5 hours 166 steps 5 hours 107 steps 3 hours NA NA Policies and Management 4 stars 4 stars 3 stars 2 stars NA Visibility: Clicks to view Sophos Symantec McAfee Trend Micro Kaspersky Lab Out-of-date endpoint NA Send on virus detection NA NA Application-controlled users NA NA Device-controlled users 0 5 NA NA NA DLP-controlled users 0 NA NA NA NA AV-Comparatives Review of IT Security Suites (October 2010) In its Review of IT Security Suites, AV-Comparatives evaluates products usability and management (one score), and ease of installation. McAfee and Sophos earned five stars out of five for ease of installation. Kaspersky earned four stars and Trend Micro earned three. All four vendors earned five stars for usability and management. Symantec wasn t included in the evaluation. AV-Comparatives Review of IT Security Suites (Oct 2010) Review: Sophos Symantec McAfee Trend Micro Kaspersky Lab Usability and management (one score) 5 stars NA 5 stars 5 stars 5 stars Ease of installation 5 stars NA 5 stars 3 stars 4 stars 8

10 Enex TestLab Usability of Endpoint Security (September 2011) Enex TestLab evaluated Kaspersky, McAfee, Sophos, Symantec and Trend Micro s ease of use. It counted the number of steps required to complete various scenarios. McAfee and Trend Micro had the most involved and lengthy installations. McAfee came in first or second as requiring the most steps to complete a given task. For example, specific device management tasks required a total of 69 steps from McAfee while Symantec (which came in second for this group of tasks) required 64 and Trend Micro (on the low end in this case) required 13. Overall, Sophos was considered the easiest to use and was recognized for its streamlined dashboard. Enex TestLab Usability of Endpoint Security (Sept 2011) Review: Sophos Symantec McAfee Trend Micro Kaspersky Lab Server install 30 steps 43 steps 133 steps 59 steps 18 steps Endpoint deployment 35 steps 34 steps 81 steps 92 steps 41 steps Role-based administration 74 steps 176 steps 109 steps 123 steps 56 steps Maintain protection 28 steps 52 steps 62 steps 37 steps 67 steps Policy management 49 steps 62 steps 49 steps 38 steps 63 steps Device management 38 steps 64 steps 69 steps 13 steps 19 steps Reporting 26 steps 40 steps 61 steps 11 steps 65 steps 9

11 Data Protection Data protection technology is becoming increasingly important in today s distributed work environment. Introducing encryption and content awareness to the business makes users more aware of how they handle sensitive data, and impresses upon them the importance of data protection. Having encryption and data loss prevention (DLP) incorporated in an endpoint security solution offers a number of benefits, including simplified management and cost savings. McAfee, Sophos, Symantec and Trend Micro all offer described content detection (for example, Social Security numbers), predefined dictionaries and weightings to specific words. However, Sophos is the only vendor to provide these DLP capabilities integrated into a single endpoint agent. Trend Micro offers an optional hosted DLP agent as part of its Endpoint Security Platform. McAfee and Symantec use separate agents and licenses to provide host DLP capabilities. Kaspersky Lab does not have a DLP offering. And, Sophos and McAfee provide encryption capabilities in their endpoint protection, while the others do not. Review Sophos Symantec McAfee Trend Micro Kaspersky Lab Cascadia Labs: Endpoint Security for Enterprises (Jan 2010) Full range of DLP options Few DLP options Still fewer DLP options Still fewer DLP options NA Enex TestLab Usability of Endpoint Security (Sept 2011) Data protection and encryption capabilities No data protection; No encryption Data protection and encryption capabilities No data protection; no encryption Data protection and encryption for smartphones Cascadia Labs: Endpoint Security for Enterprises (January 2010) The comprehensive Cascadia Labs report, Endpoint Security for Enterprises (January 2010), examined how security vendors deliver DLP with endpoint security. Cascadia Labs studied each vendor to determine how many clicks are required to create read-only access for removable media, and also to implement exception policies for certain devices. And it measured how quickly an IT manager can block access to a particular dangerous application. The report found that only Sophos provides integrated DLP in its platform, with a full range of options for blocking application access, adding read-only access for removable storage and creating device class exceptions. Symantec follows Sophos with a few options available, while McAfee and Trend Micro trail them both. Enex TestLab Usability of Endpoint Security (September 2011) Enex TestLab examined the features found in six endpoint security products and determined that McAfee and Sophos offer the most comprehensive endpoint security suites, designating them as the only enterprise-grade solutions in the report. As the only two solutions to offer full-disk encryption, McAfee and Sophos provide the most complete data protection. Sophos offers the added benefit of providing DLP capabilities without adding complexity to its solution. 10

12 Technical Support You can hope you ll never need tech support for your endpoint security solution, but it should be a key part of any vendor s product. Tech support requirements are fairly straightforward: a vendor that offers 24/7 local language support, with knowledgeable engineers answering the phone and short wait times (if you have to wait at all). Of the five vendors we are looking at here, only Sophos support has been independently audited and approved by SCP. Its 24/7, follow-the-sun support operations (UK, U.S., Australia) are SCP certified. Cascadia Labs: Endpoint Security for Enterprises (January 2010) The Cascadia Labs report, Endpoint Security for Enterprises (Jan. 2010), studied endpoint security technical support and awarded Sophos four stars, McAfee three, and Symantec and Trend Micro two stars each for overall tech support. Only Trend Micro doesn t offer 24/7 tech support. Cascadia called each vendor s tech support line and experienced the fastest response time with Sophos (two minute wait time) and the slowest response time with McAfee (22-minute wait time). Cascadia Labs also determined whether easy questions were answered by Tier 1 and whether difficult questions were answered by Tier 1. All of the vendors answered easy questions, but only Sophos and McAfee answered difficult questions by Tier 1. Review Sophos Symantec McAfee Trend Micro Kaspersky Lab Overall rating Four Stars Two Stars Three Stars Two Stars NA Time on hold (minutes) NA Answered easy questions by Tier 1 Yes Yes Yes Yes NA Answered difficult questions by Tier 1 Yes No Yes No NA Hours of operation 24/7 24/7 24/7 Mon Fri, 8 a.m. to 8 p.m. EST NA 11

13 Summary Endpoint security at its best is complete and simple. It protects your organization from threats and data loss across all platforms from a single management console. Finding the right solution may seem daunting, but ask the right questions and look at the research to find the vendor that can serve your company best. This quick look at the major vendors sums up how each fared in third party tests in each of the areas evaluated. Sophos Symantec McAfee Trend Micro Kaspersky Lab Overall Best Better Better Good Good Features & Capabilities Best Good Better Good Good Effectiveness Best Better Good Good Good Performance Best Better Good Good Good Usability Best Best Good Better Better Data Protection Best Better Good Good Not reviewed Technical Support Best Good Better Good Not reviewed Evaluating Endpoint Protection: Questions to Ask Endpoint security solutions claim many different features. To learn if a product satisfies your minimum required capabilities, start by asking vendors the following questions: 1. Is it easy to implement? 2. Is it easy to manage with a single console? 3. Does it support all of your platforms? 4. Does it offer all of the features required for complete security? 5. Does it offer localized support? 6. What impact will it have on end users? 7. Does it include data protection? 8. Can it ensure compliance? 9. Does it include expert support in the local language? 10. Does it include free upgrades? 11. Does it protect against malware? 12. Does it improve IT efficiency? 13. Does it improve end-user flexibility and productivity? 14. Does it provide web protection where ever your users are? 15. Does it include patch assessment? 12

14 Recommended Features Checklist We ve listed below the primary capabilities and features found in advanced EPP solutions. Not every solution will have every item on the list. As you begin researching solutions, use this checklist to create your requests for proposal or as a scorecard to evaluate different products. Product features and capabilities Web protection that includes URL filtering, malware scanning, and content filtering Application control capabilities Patch assessment capabilities Manages list of known good/unwanted applications Extensive firewall log data Creates firewall policies based on connection type Creates device policies based on device class (i.e., CD, DVD, USB, etc.) Distinguishes between classes of devices based on serial number or manufacturer RSS feeds into dashboard with relevant news Imports or exports data and alerts with other security systems Creates custom reports in HTML, XML, CVS and PDF Installs protection on Windows, Mac, Unix, Linux, storage and virtual platforms Assesses computers accessing your network to ensure they meet your security policies, and blocks or quarantines them if they do not Effectiveness Dashboard of real-time events Performance Native management server redundancy capabilities Single signature database and scanning engine for all forms of malware Usability Easy installation that includes optimal default settings for your environment Role-based administration Object-oriented policy creation Administrator-configurable dashboard with real time graphical and table-based view of events Removes competitive endpoint products on installation Data protection DLP content inspection for removable storage, clients, web browsers and IM clients Creates content detection for organization specific intellectual property Encrypts computer hard disks and files Technical support Installation assistance and training Support resources such as user forums and white papers Independently certified, follow-thesun support operations Broad malware signatures that detect new variants of old threats without causing false positives Try Sophos Endpoint Protection for free Register for a free 30-day evaluation at sophos.com. United Kingdom Sales: Tel: +44 (0) sales@sophos.com North American Sales: Toll Free: nasales@sophos.com Boston, USA Oxford, UK Copyright Sophos Ltd. All rights reserved. All trademarks are the property of their respective owners v1.dNA