Transform NC Update. June 10, Teresa Quinlin, Vice President Business Development

Transcription

1 Transform NC Update June 10, 2015 Teresa Quinlin, Vice President Business Development Katerina Gonzalez, Manager Planning and Institutional Research

2 Transform NC Update Task Timeline 1) Tier 1 results released Apr 21, ) Town Hall meetings Apr 27, ) Data collection for Tier 2 review: Programs (36 programs or 23 programs/program clusters) Service streams (ITS, Recruitment, Academic Advisement) Access programs and services (Appendix A) Apprenticeship programs (Appendix B) Apr 27 May 22, 2015 Apr 27 June 15, ) Bea Clark* presented to COG the Tier 1 report on apprenticeship and access programs and services 5) Lean Pilots with service streams identified in Tier 1: Academic Advisement (AA) stream FMS Operations stream HR / Pre-boarding stream May 13, day workshops: Jun 2-3, 2015 Jun 23-24, 2015 Jun 29-30, 2015 *Bea Clark is a member of the Transform NC Evaluation Team

3 Task Timeline 6) Draft reports: Jun-Jul 2015 Tier 2 reports (programs, services, access, apprentice) Lean Review reports (AA, FMS, HR) 7) Half-day workshop with relevant stakeholders re future state of Jul 2015 academic advisement stream (Deans, ADs, academic advisors, etc) 8) Consultations with programs and services By Aug 15, ) VPs review all draft reports Aug 15-30, ) Penultimate draft to COG for feedback Sep ) Final report to Steering Committee Sep ) Final report to Board of Governors Fall ) Final report released to College community Fall ) Retention presentation to SEM committee IR researched and proposed a retention / student success framework (March to May 2015) Presented draft framework to VPs on May 15/15 for feedback Integrated the approved approach with Transform NC s lean review of the AA stream (narrow scope) and the AA Tier 2 review (broader scope) Sep 2015

4 Tier 2 results Programs (36) Future State (Opps/Chall.) Deans (completed May 22, 2015) 1. Four programs identified strategic opportunities or challenges significant enough to trigger another program review: Photonics/Lasers cluster Computer Engineering Technician (P0717) 2. Two programs identified new opportunities to increase enrolments: BRTF cluster English for Academic Preparation (Int l) 3. Viable new program proposals identified in Tier 1 (Jul 2014) have all proceeded to SEM (e.g., Agribusiness) 4. Online opportunities require IT infrastructure digital strategy TBD (aligned with academic plans) Current State IR (July 31, 2015) 1. IR is in the process of summarizing: Tier 1 current state findings (1 year) 5-year trends (requested by Deans last year) 2. Reports will highlight areas for improvement (in consultation with Deans) 3. Outcomes: This work is the pilot for dashboards that will part of the continuous improvement framework

5 Recap: The Algonquin College Experience A) Program prioritization model In looking for a best practice to undertake a college-wide planning project, Algonquin College's Strategic Programs and Services Planning Project (SPSP) was identified as one that met Niagara College s needs and would be effective in our culture (President Dan Patterson s Oct 2013 message on Inside NC) Algonquin s experience was published by the Harvard Graduate School of Education as two case studies: Evaluating Programs and Services at Algonquin College Case A and Case B Algonquin College hosted a two-day site visit in October 2013 for Niagara College to learn more about their approach B) Continuous improvement tool for services Lean methodology, employed at Algonquin, was also identified as an effective tool for Niagara College s continuous improvement toolbox and was incorporated as a pilot into our review of services 5

6 Misheck Mwaba s contributions NC Dean, Media, Trades & Technology (MTT) Division Former Associate Dean at Algonquin who participated in Algonquin s SPSP; familiar with lean at Algonquin Transform NC Steering Committee member; the Steering Committee developed the process, communications plan, and technical frameworks Volunteered MTT to test the Tier 2 framework for academic programs and to pilot the lean approach Participated in Tiers 1 & 2: a) Academic programs b) Apprenticeship programs c) Lean review of AA service stream One of the leaders in retention Student Engagement Steering Committee - MTT d) Lean review of pre-boarding stream 6

7 Lean Pilot #1: Academic Advisement (AA) stream Jun 2-3, 2015 Context: Piloted with MTT Division 18 participants (see App C) all levels, multiple departments Prep work over 3 months culminated in 2-day workshop facilitated by PwC Steps: Current state mapping (back wall) Future state mapping (side wall) PwC is preparing Action Plan (Jun 22) AA lean review team to develop Implementation Plan (Jun 30)

8 Streamlining complex processes Current state map Multiple departments Multiple staff in same department Interdependencies Pressure points Bottlenecks Backlogs Future state map Eliminated duplication Eliminated non-value process steps Identified opportunities for higher quality data Moved up timelines Freed up time for academic advisors to focus more on students

9 Feedback from participants Excited about this process and the impact it will have on our jobs Valuable to have the opportunity to participate actively and engage with all stakeholders "Great that senior management is listening to the individuals doing the job" A high level of attention to business processes and identifying redundancies, bottlenecks and areas for improvement/change Focused on the concerns and issues and not how it affected the individual Saw a lot of opportunities and how we can help the advisors to streamline the process so they can focus on helping the students Learning a lot more about systems and processes Very productive

10 Upcoming Lean Pilots Lean Review Workshops FMS Operations stream HR/Pre-boarding stream Action Plans (both streams) Implementation Plans (both streams) Timeline Jun 23-24, 2015 Jun 29-30, 2015 Jul 15, 2015 Jul 31, 2015

11 Appendix A: Access Cluster Employment Ontario Programming (service streams) 1. Academic Upgrading 5. Pre-Apprenticeships 2. Canada-Ontario Job Grant 6. Summer Jobs Service 3. Employment Services 7. Ontario Self-Employment Benefit Program 4. Literacy and Basic Skills 8. Youth Employment Fund

12 Appendix B: Apprenticeship Niagara College Apprenticeship Programs 1. Automotive Service Technician 6. General Machinist 2. Baker Apprenticeship 7. Hairstylist Apprenticeship 3. Baker-Patissier Apprenticeship 8. Metal Fabricator (Fitter) 4. Cabinetmaker Apprenticeship 9. Welder Apprenticeship 5. Cook Apprenticeship

13 Appendix C: Academic Advisement (AA) Lean Review Team Listed in alphabetical order by first name 1. Adam Dusome, Registrar 11. Katerina Gonzalez, Manager IR 2. Bea Clark, TFNC Evaluation Team 12. Misheck Mwaba, Dean MTT 3. Brittany Lightheart, Student 13. Rick Anderson, Acting VP Student Services 4. Cathy Ashby, Reg Office 14. Sarah Mann, Faculty MTT 5. Charles Kopun, Faculty MTT 15. Shawna Luey, Int l Student Advisor 6. David Veres, Acting VP Academic 16. Sheryl Johns, Acting Director, Student Services 7. Dina Fox, AA Manager 17. Steve Hudson, VP Academic 8. Jill English, AA ALS, Environment 18. Teresa Quinlin, VP Business Development 9. Julie Stuart, AA MTT Workshop Facilitator: Maurice Chang, PwC 10. Kate Devereaux, AA MTT Workshop Facilitator: Uriel Elituv, PwC As of June 4 th, we also welcome Carolyn Triemstra, Acting Dean Health & Community Services to the team