Integra Micro Software Services. Helping customers shorten the development life cycle! K2

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1 Integra Micro Software Services Helping customers shorten the development life cycle! K2

2 Process Identification Process Control / Monitoring Process Study Identify Challenges and Areas of Improvement Suggest Best Suited Solution / Framework Deployment / Legacy System Integration Process Design Process Automation / Implementati on BUSINESS PROCESS MANAGEMENT (BPM) Business Process Analysis Development & Testing Solution Architecture & Design

3 BUILD AND RUN BUSINESS APPLICATIONS, POWERED BY YOUR IMAGINATION Integra s K2 based Services K2 Development Services K2 SmartForms Development Workflow development (K2 Designer and Studio) K2 Packaging & Deployment Tool K2 Integration Services Integra has a trained, globally deployable resource pool for applications development, product deployment, systems integration and program management with offshore - onsite support for implementation of K2 based solutions. Integra can also manage and run remote support help desk providing customers with 24 * 7 SLA based L1, L2 and L3 support services.

4 Integra s K2 based Services: Engagement Methodology Mobile App Development, Middleware Development, Backend systems development System Integration with varied subsystems Gap Analysis Technology Fit Analysis Device / Platform Strategy Process Engineering Activity Flow K2 Software based Applications Solution Deployment

5 Integra & K2 Integra is a Value Added Reseller and Services Provider for K2 Software.

6 Services

7 KT / Transition & Management of Legacy Systems Requirements Management Application Development, Maintenance & Modernization Development Objectives Performance Deployment Stability Feature, Performance Enhancements Product Management Support Services Security Deployment Requirements Management / Gap Analysis Verification & Validation Performance Scalability User Experience Migration System Testing Bug Fixing System Integration UAT SLA s L1, L2, L3 24x7 Support Reduced costs Improved ROI

8 Updates, Feature Upgrades Nat Hyb ive Mo rid bile We b Multiple Operating Systems, Platforms MOBILE APPS Mobile App Development Security Porting & Migration Testing & System Integration Life cycle Maintenance Performance Multiple Form Factors Mobile Apps Test Lab User Experience

9 Concept Market Testing, Deployment, Enhancements & SLA s PoC Development Accelerated Go to Market Ecosystem Research Rapid Prototype Development

10 Mobile Apps Test Lab Verification & Validation Test Automation Tools System Testing Integration Testing Functional Testing Performance Testing System Study Testcase Generation Test Automation Applications Web Services Access Channels Server Side Components

11 System Integration L1, L2 & L3 Support Program Management Product Deployment DEPLOYMENT AND SUPPORT Deployment Support Services Program Management

12 Consulting Expert Consulting Product Definition & Scoping Business Process Definition Legacy System Migration Business & IT Strategy Resource Augmentation Address Fluctuating Needs Close Skill Gaps Meet Tighter Project Schedules Quickly Ramp Up Teams

13 Casestudies

14 Business Process Automation & Enterprise Mobility The client is a leading telecommunications operator & one of the largest corporations in the EMEA region with operations in more than 15 countries in the Middle East, Africa and Asia with nearly 42,000 people are directly employed by the company. Requirement Study, analysis and implementation of complete Business Process Automation via web and mobile platforms for the large workforce comprising of both in house and field staff. Operations had to become location independent and automated as much as possible Salient features Automation of all business processes Adoption of contemporary IT technology platforms (K2) and business automation techniques Capture and process of information from multiple data sources & devices Mobile enabling of enterprise applications Development of Mobile & Web based forms Enabling real time user inputs even while on the move Automation/development of operational or management reports Seamless integration with legacy IT Systems ensuring existing business practices are not impacted Automate Analyze Monitor Enterprise Workflow

15 HRMS application for Android, ios ERP Client is the Software Services Div. of a leading middle east telecom operator The requirement was to mobile enable the HR services (HRMS) of the operator for its growing workforce across the UAE The solution had to seamlessly integrate with the existing web based client and core backend sub systems Enterprise mobile solution had to work across multiple operators on a wide variety of devices and device types Smartphones, tablets, browsers etc. Full life cycle from conceptualisation, productization, deployment and maintenance. Solution included development of rich clients for multiple versions of Android, ios & Blackberry, Solution involved complex middleware configuration, development of core web service interface layers, MDM, multilevel security and authentication mechanisms. HRMS CMS Enterprise Employee

16 Porting, Migration, Enhancement, Testing of a web based Integra Project Management System Client is a large Government organization Had an outdated FoxPro based disparate reporting system for project management Strong need to migrate from FoxPro to modern day web based system Integra migrated the entire system and worked on major enhancements in both features and performance, creating an Integrated Project Management System, with centralized data access Live Project data integrated with Maps Executive Dashboard reports The web application was tested using Selenium test tool and tested over 500 screens and 600 reports, in addition to parallel run tests and UAT IPMS Offshore Development & Testing Center PMS Tender, Offer, Agreement PPMS Payroll, Leaves, Settlements SMS Enquiries, Tabulation, Purchase Orders Administration Security, Map Integration, Dashboards FMS Cheques & Bills, Budget & Audit, Work Registers

17 Re-Architecture - Provisioning & Customer Care System Client is a global leader in the provision of VAS solutions to the mobile world. Client solutions power Value-Added-Services for operator customers in more than 80 countries worldwide. Requirement Analysis, design and development of a web based re-architecture of their existing Provisioning and Customer Care System which is a comprehensive software management system primarily used by Airtel in all their call centre's. Salient Features of the product Log, Track, Resolve and close customer QRC s View case and transaction history Search, Alerts, Case history Role based access TAT calculation Define the workflows MSISDN Management Pairing of MSISDN and SIM s Distributions. Service provisioning. Recycling of SIMs/MSISDNs

18 Self Care Portal Client is a global leader in mobility solutions & services with several leading operators/service providers as customers. Solution designed to support business processes related to customer issue resolution & to enhance operational efficiency. Highlights / Services Provided through portal Self-care module as an extension of CRM bringing the power of CRM into the hands of end users View/modify/delete plans/services bought by customer. New order completion with online payment gateway integration with an ecommerce shopping cart. View/Create/track status of service requests raised by customer. Close/reopen existing service request or raise request for call back for particular service request. Buy add on plans/services online. Knowledge base to drive self-help behavior is customer while reducing operational costs. Downloads section to provide necessary documents and information to customer. Feedback survey to gather pulse of solution effectiveness Accessibility Integra designed the portal and the CRM extension module as well as handled the testing and deployment of the module.

19 Some of our CUSTOMERS & PARTNERS Contact Integra Micro Software Services Pvt. Ltd. 4, Bellary Road, 12th KM Jakkur, Bangalore Phone: (+91) To learn more, visit www. integramicroservices.com

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