TUV AUSTRIA ACademY. International Course Program 2013/14. Certified Trainings and Further Education. Phone: academy@tuv.

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1 International Course Program 2013/14 Certified Trainings and Further Education TUV AUSTRIA ACademY Phone: academy@tuv.at

2 Content INTRO Our Service Portfolio... 5 TUV AUSTRIA ACADEMY Training Centers...6 Authorised Persons & Experts... 7 The Person Certificate... 8 SAFETY Plant Safety...10 TECHNOLOGY Pressure Equipment...12 Occupational Safety & Safety Engineering...11 Material & Welding Technology...12 ENVIRONMENT Environment QUALITY Quality Management Food Safety Health Care IT & Data Security

3 Dear customer! We welcome you to our international training program. More than 140 years our core target is to provide you and your organisation with high qualified trainings in the field of Safety, Technology, Environment and Quality. We are happy to offer these trainings all around the world. So, wherever you want to offer these trainings to your employees, we will provide you with the specific offer and training solution. In this international training program, you can find our training standards such as: Short description of the course Topics Target group Duration Language Date, place and number of participants depend on your specific wishes and needs. We cordially invite you to follow this process: Five steps to reach your customized training 1. Choose your desired course(s) 2. Send us your enquiry with fax at the last side of the program or 3. We will work out your specific training program and offer 4. We agree upon the offer and organize the training following your order 5. For any further or special question, please contact us: Information & Contact Mrs. Jitka Zimmermann International Trainings Coordinator Phone: academy@tuv.at We appreciate your interest! Your International Team of TUV AUSTRIA ACADEMY Contact: academy@tuv.at 3

4 TUV AUSTRIA ACAdemY Ever since its founding in 1872, the core targets of TUV AUSTRIA have consistently been guaranteeing technical safety, protecting the environment and improving the quality of products and services. TUV AUSTRIA has the status of a fully mandated body in Austria and has stood the test of time as a partner in EU projects like Twinning, Twinning Light, Technical Assistance (TAIEX) and Lifelong Learning (LLL); our professionalism and expertise is further corroborated by the highly qualified personnel we consistently entrust our assignments to. Your reliable training partner Services rendered to our customers have top priority and are based on our high competence in solving problems of any kind, on our communication abilities and on our impartiality. We stand for expert advice, know-how and profound knowledge of ways to minimize risks and problems. Furthermore, we attach major importance to the safety and reliability of installations and devices. Our employees successfully applied their approved knowledge at numerous projects and training courses both at home and abroad. With respect to upcoming projects, the TUV AUSTRIA Academy is looking forward to the challenges of the future with lots of innovation and dedication. TUV AUSTRIA Academy s know-how ensures profound project management expertise and competent implementation. Its long-standing experience guarantees maximum sustainability of the project and training results. 4

5 Qualified Courses & Trainings These courses may be held in an adequate environment on your company premises. We can equally make reservations TUV AUSTRIA ACADEMY is the highly regarded learning at especially equipped seminar hotels or invite you directly and training arm of TUV AUSTRIA Group. Our work to our international branch offices which each offer state-ofthe-art training facilities. focuses on qualified courses and seminars. TUV AUSTRIA ACADEMY also operates as a publishing house for professional literature on safety and quality. Actuality and Personal Profile & Competence Analysis an emphasis on practical knowledge are the corner stones of both our educational courses and publications. For the effective allocation of human resources, you can TUV AUSTRIA ACADEMY recruits its team of esteemed achieve sustained success with personal profiles and Our Service Portfolio trainers and lecturers from all areas serviced by TUV AUSTRIA Group, as well as renowned companies and institutions to offer cutting-edge education and training. With our up-to-date international course program, we at TUV AUSTRIA ACADEMY would like to be your partner in the fields of safety, technology, environment and quality! All topics featured in our course catalogue plus several extra subjects are available for implementation in your internal company training program. We gladly tailor courses specifically to your content and scheduling requirements in accordance with company and human resource development targets. competence analyses: Successful career plans are based upon self-reflection on individuals status at a given moment in their professional development and on what their next steps should be. Personnel officers attach great importance to the development and advancement of human resources. Identifying potential and utilising it in a targeted manner facilitate the efficient use of financial resources, a higher degree of staff motivation and enhanced productivity. In order to satisfy these requirements, we offer in cooperation with Dr. Othmar Hill, Hill International individual solutions for potential and competence analyses. Contact: academy@tuv.at 5

6 TUV AUSTRIA ACADEMY runs training centers in the following countries: AUSTRIA ROMANIA TUV AUSTRIA ACADEMY 1100 Vienna, Gutheil-Schoder-Gasse 7a TUV AUSTRIA ACADEMY Romania Bucuresti, Calea Plevnei nr.139, Corp C, etaj 1. Sector 6 Jitka Zimmermann, M.A. Project Manager Oana Bojan Phone: Phone: Fax: academia@tuv-austria.ro Fax: academy@tuv.at Facebook: Youtube: GREECE TUV AUSTRIA ACADEMY Hellas Athens, 429 Mesogeion Avenue, Ag. Paraskevi Katerina Kalaitzaki Phone: Fax: training@tuvaustriahellas.gr 6 Our international branch offices offer you courses in either the national language or in English. We look forward to receiving your enquiries. Please contact us.

7 In companies and institutions, on-site experts assume the expertise of the instructors and from other participants specific responsibilities, as well as tasks in an advisory experience. Through the exchange of information in the capacity, in the realms of safety, technology, environ- course, the attendee is spared a lot of time-consuming re- ment and quality. search on the newest developments in her/his field of competence. For many of these experts, the legal obligations which come with their assignment go hand-in-hand with manda- We regard the comprehensive course programme we offer tory further education and training. as a contribution to continuous further education and training in the sense of lifelong learning, which is also es- To ensure the effectiveness of these experts, it is important sential for the professional perspectives of each individual for both employees and employers to be thoroughly famili- employee. arised with their rights, obligations and competencies. That is because assuming responsibility involves further developing oneself and, thus, one s enterprise as well. Authorised Persons & Experts It is our stated aim to equip these group of experts with the Therefore, the TUV AUSTRIA ACADEMY is happy to sup- necessary technical know-how, legal expertise and with a port you in your company-specific education and training solution-oriented attitude. planning and awaits your queries on the appointment of authorised persons and experts for your enterprise. A higher degree of qualification has been proven to beneficially impact employees performance and productivity. People identify with their work in a more sustainable manner. Not least of all, the enterprise can also draw profit from Contact: academy@tuv.at 7

8 A Certificate Is Worth more than a Thousand Words Labour market dynamics and internationalisation boost the demand for increasingly numerous forms of education and training that are backed by quality-assured certificates. The labour market requires optimally qualified personnel, whose competence and professionalism is corroborated by relevant qualification certificates. Through the reliable information they impart about companies and individuals qualifications, know-how and handson experience, person certificates hold great significance for employers, contracting entities and customers. The Person Certificate Issued by TUV AUSTRIA Benefits for Your enterprise and for Certificate Holders Investing in having your employees certified by TUV AUSTRIA pays off very soon. Due to the comprehensive, experience-based education and training they receive, they are optimally equipped for the highest professional challenges, while your enterprise benefits from widely acknowledged quality standards. Your competitive advantage: You enhance your career prospects You gain the confidence of your customers You acquire international accreditation for your qualification The Certification Institution TUV AUSTRIA CERT GMBH (Ltd.) is an international institution issuing diverse accreditations, personal, product and system certifications, as well as public, trade and industry law authorisations which enjoy worldwide recognition. The strict separation of the processes of education and training on the one hand, and certification on the other, guarantee the highest conceivable degree of impartiality. Thus, the name TUV AUSTRIA stands for uncompromising unbiasedness and universally acknowledged quality. 1 education and Training In its capacity as Austria s leading independent inspection, monitoring and certification institution, TUV AUSTRIA looks back on 140 years of experience in the realm of safety, technology, quality and environmental protection. To the benefit of its course participants, the institution s seminars and courses are clustered in the TUV AUSTRIA Academy, which leverages the aggregated know-how of more than 1,000 experts from TUV AUSTRIA, along with renowned external instructors, whose professional background is in economics, technology or with authorities. Certification Procedure Education and training institutions and certification institutions are subject to requirements as defined in the international standard ISO/IEC Furthermore, person certifications involve precisely defined procedures. In every certification it carries out, TUV AUSTRIA strictly complies with the stringent provisions of this standard. Thus, certificates issued by TUV AUSTRIA enjoy universal recognition. All qualifications featured in the programme and marked with a are crowned subject to successful completion of the relevant examination(s) by a person certification. 8

9 2 examination The purpose of the examination is to guarantee the required competencies in the concrete certification field. Depending on the desired qualification, one or several of the following partial examinations can be required: Written examination Practical examination Expert discussion Project work Presentation 3 Certification The concrete examination methods are defined in so-called Certification Programmes, which participants receive in the courses or can download from our website, where they are to be found along with the examination dates. 4 Re-Certification Consistent participation in the chosen course, successful completion of the relevant examination(s) and the fulfilment of other requirements (if any) result in the awarding of the certification sought. Certifications serve to corroborate the actual competence of a given person. Consequently, TUV AUSTRIA only issues certificates with limited validity. The validity period extends depending on the concrete qualification to between 3 and 5 years. At the end of this period, the extension is subject to certain requirements (confirmation of further education, written examination, proof of practical experience, etc.). The actual periods of validity, as well as the relevant recertification methods, are described in the Certification Programmes. Certification Credentials Certifications are corroborated by the person certificate issued by TUV AUSTRIA. Additionally, the name and acquired qualification of all certified individuals are published on the TUV AUSTRIA website. Contact: academy@tuv.at 9

10 Plant Safety General View Nowadays, prevention of incidents in process plants is crucial for more than one reason. On the one hand, such incidents can cause very significant financial losses, particularly in association with longer downtimes of production facilities. On the other hand, there is no acceptance and tolerance for damage to people and the environment, both on the side of the authorities and of the public at large. In-depth expertise in the methodology and the standards of plant safety is an essential pre-requirement for the detection of incident potential and the implementation of preventive measures. >>> Solutions for more safety Specialized Seminars Basics of Process Safety Basic Elements of Process Safety will be covered: Process Safety Culture relevant aspects which influence process safety performance Hazard and Risk Analysis goals, methods and restrictions. Human Factors contribution of human error aspects to process safety Consequence Analysis Event trees, toxic dispersion, fire and explosion modeling techniques Bow-Tie methodology Asset Integrity & Functional Safety: basics of RBI for pressure equipment, functional safety for active protection measures. Learning from Incidents and Near Misses Duration: 2 days Course-No.: Language: English, German, Greek, Arabic Layer of Protection Analysis (LOPA) Layer of protection analysis (LOPA) is a quantitative tool for analyzing and assessing risk on a process plant. It uses an order of magnitude technique to evaluate the adequacy of existing or proposed layers of protection against known hazards. LOPA typically builds on the information developed during a qualitative hazard evaluation and can be used to meet the risk assessment requirements of IEC and The course will cover the theory as well as the application of the methodology for process relevant scenarios. Duration: 1 day Course-No.: Language: English, German, Greek Functional Safety Safety integrated function are common in the process industries to protect against dangerous exceeding of process parameters. EN and EN define Safety Integrity Levels (SIL) as well as requirements for the whole lifecycle of such functions. The course covers the different tasks of the safety lifecycle like risk assessment and SIL classification, verification, validation, development of bypass and functional testing strategies. Duration: 2 days Course-No.: Language: English, German, Greek Basics of Risk Based Inspection (RIMAP) RBI is a key tool to evaluate current inspection plans and to determine priorities for inspections of pressure equipment. By this, critical contributors to risk are identified, economic optimum levels of inspection with respect to the risks are defined and future plans for decision making are established. The essential steps of an RBI analysis, like assessment of the probability of failure (PoF) and the consequence of Failure (CoF) according to the principles of the European RIMAP methodology, as described in the CEN Workshop Agreement CWA 15740, will be discussed. Within the used approach, the effort of the analysis is rather on lifetime assessment and establishing inspections plans for equipment than on calculating effects of leakages in very much detail. Duration: 1 day Course-No.: Language: English, German, Greek Consequence Analysis of Industrial Accidents Fire and explosion effects assessment as well as dispersion modeling render vital information on the effects of industrial accidents on-site and off-site. By this, safety critical elements survivability, domino effects and emergency planning considerations can be evaluated. The results can also be used for QRA (full quantitative risk analysis) and OBRA (occupied building risk assessment). Several examples of effects assessment and dispersion modeling by usage of the software Effects will be shown. Duration: 2 days Course-No.: Language: English, German, Greek 10

11 Occupational Safety & Safety Engineering General View All companies and organisations are obliged to adhere to accident prevention regulations, to protect their personnel s safety and health and to organize first aid measures. We offer you initial and further training in the fields of occupational safety and health, based on state-of-the-art technology and high-applicable solutions. Basic Education and Training Specialized Seminars SCC - Safety Certificate Contractor SCC (Safety Cerificate Contractors) is a process for the certification of a safety management system. It takes into account requirements of occupational safety, health an environmental protection. Topics: Legal basis Hazard & risk assessment Causes of accident, accident prevention & report of accident Safe behavior Corporate organization Defined standards for workplace & activities Emergency measures Hazardous substances Fire & explosion protection Work equipment Working processes Electricity & radiation Workspace design Personal protective equipment (PPE) Target group: Employees and managers of SCC/SCP certified companies such as: skilled workers, assemblers, leasing employees. Managers are, for example, construction and project managers, master, foremen, top fitters. Duration: 2 days Course-No.: Language: English, German, Greek, Arabic Personal protective equipment against fall from a hight and ancor devices Slip, trip and fall accidents are among the most frequent ones and often involve fatal consequences. In this experience-driven seminar, we offer you expert legal and technical information on prevention of fall from height accidents. Topics: Legal basis regulations and standards Personal protective equipment protective effect, types of products as basis for selection what is to be observed? Work positioning systems and fall arrest systems, safety rope, belts for work positioning and full body harnesses, energy absorbers Security techniques, anchor devices, anchor points Risks at daily work - safety sequence, sharp edges problem Inspections, maintenance and care Obligations of the employer, training, risk assessment evaluation Obligations of the user Point of intersection owner managers of buildings tenant Liability, responsibility Emergencies, accidents, suspension trauma, first aid Practical exercise, how to use and adjust safety harnesses Practise on a decender device (if requested) Issues from practice and solutions Target group: Occupational health and safety practitioner: managers, safety experts and engineers, purchasers for personal protective equipment. Branches: construction industry, building services, roofing industry, construction and other companies, working in areas exposed of a fall from a height. Duration: 1 day Course-No.: Language: English, German, Greek, Arabic Contact: academy@tuv.at 11

12 Pressure Equipment General View Steam boilers, pressure vessels and pressure pipes are part of the essential equipment of many industrial facilities. In order to contain high pressures and ensure that the equipment withstands extreme temperatures, aggressive materials and additional loads caused by wind or earthquakes, technicians in charge require comprehensive know-how, which they can acquire in the courses we offer. >>> The highest level of benefits Specialized Seminars Pressure Equipment Directive 97/23/EC Design, fabrication and conformity assessment of pressure equipment Target Group: Manufacturers, operators and installers of pressure equipment and assemblies Duration: 1 day Course-No.: Language: German, English, Greek, Arabic Industrial Piping according EN Design, fabrication and conformity assessment of industrial metalic piping according EN Target Group: Designers, fabricators and installers of industrial piping Duration: 2 days Course-No.: Language: English, German, Greek, Arabic Material & Welding Technology General View Training Water tube boilers according EN Design, fabrication and conformity assessment of water tube boilers according EN Target Group: Designers, fabricators and installers of water tube boilers Duration: 2 days Course-No.: Language: English, German, Greek, Arabic Modern materials and their continuous development are key to competitive industrial production. Markets permanently require new products for new applications. But not even the most modern and the best production facilities can guarantee satisfactory results if the materials used do not fulfil the requirements. Thus, the findings of material testing gain tremendous importance. The EN 1090 The EN 1090 specifies requirements of beam structures to ensure a sufficiently high level of static load capacity, stability, serviceability and durability. Part 1: General Terms and Conditions Part 2: Technical Rules, Materials, Welding, surface Protection, Monitoring and Testing, Tolerances, Preparation and assembly. Duration: 1 day Course-No.: Language: English, German, Greek, Arabic 12

13 Environment General View Production processes are subject to diverse (legal) regulations and can have a variety of effects particularly on the environment. Therefore environmental protection as well as sensible use of resources and technologies are among today s major challenges to guarantee the quality of life of generations to come. We offer basic and advanced training courses together with special seminars for environmentally sensitive areas, covering current legal principles, the interaction with other areas and the implementation of environmental policies in everyday business. Basic Education and Training Environmental management systems & environmental protection audits Environmental management systems help reduce impacts on the environment, with also boosting the business success of an enterprise. Duration: 4 days Course-No.: Language: English, German, Greek >>> Ecological and innovative Contact: academy@tuv.at 13

14 Quality management General View Quality management is a modern and efficient instrument for running an enterprise successfully. Thanks to superior business models, you can gain the competitive advantage on the market. And, with efficient processes, you will work efficiently and successfully. The TUV AUSTRIA ACADEMY offers your quality management officers, executives and employees a comprehensive (further) education and training programme. Basic education and Training >>> Quality through competence Training for certified Quality managers including training for certified quality auditors The complete training programme fulfils all ISO 9001:2008 requirements and includes implementation, auditing and further development of QMS (quality management systems), along with methods and tools required on the road to business excellence. 5 three-day modules (15 days): Module 1: QMS : Successful implementation and continuous improvement of a quality management system Module 2: ISO : Implementation of requirements for management systems Module 3: TQM : On the path towards personal and business excellence Module 4: Methods : Quality management methods Module 5: Audits : Validation of management system effectiveness (= Quality Auditor) Target group: Decision makers and employees who are responsible for the establishing, implementation and continuous improvement of a quality management system in the whole organisation or units of it. duration: 15 days Course-No.: Language: english, German, Greek examination for certified Quality managers A personal certificate according to ISO/IEC issued by TUV AUSTRIA provides you with international recognition of your expert qualifications as a quality manager. duration: 1 day Course-No.: Training for certified Quality Representatives for QM systems according to ISO 9001:2008 Overview of various processes of quality management and their practical application: Development of quality management Quality-, environment-, safety-, integrated management systems Current standards of the ISO 9000 series Process management-model ISO 9001:2008 Key Indicators for process management Setting of quality documentation Interpretation of the ISO 9001:2008 requirements Continuous improvement processes Techniques and tools, internal and external audits Quality management and Total Quality Management A personal certificate according to ISO/IEC issued by TUV AUSTRIA provides you with international recognition of your expert qualifications as a quality. Target group: Decision makers who shall be appointed as quality management representative of the organisation s management or of organisational units as well as all persons who are working in quality management duration: 3 days Course-No.: Language: english, German, Greek Training for certified Quality Auditors for internal audits, according to ISO 9001:2008 Successful quality auditors require expertise and organisational competence to put into practice the relevant corporate requirements, but also personal skills, to facilitate constructive audit interviews in a process and solution-oriented manner. Purpose and kinds of internal & external audits Competence of auditors Fundamentals of quality- and process management Process management model of ISO 9001:2008 Interpretation of the most important requirements Audit planning & activities Audit communication Audit situations A person certificate according to ISO/IEC issued by TUV AUSTRIA provides you with international recognition of your expert qualifications as a quality auditor. Target group: Employees who are or will be appointed to conduct internal quality management audits duration: 3 days Course-No.: Language: english, German, Greek 14 = with TUV AUSTRIA Certificate

15 Basics of quality management Essential aspects for all employees and executives, as well as a first step in the training of individuals employed in quality management functions: Basic elements of quality management 8 success factors to achieve quality Aims and benefit of a quality management system Responsibility of leaders and employees Tasks of the essential quality functions Overview of quality management standards Process management-model ISO 9001:2008 Basics of a process-oriented business model Interfaces to other management systems such as environ ment and safety Target group: Managers, decision makers and employees of all kind of businesses who want to establish or improve a quality management system; quality functions such as quality managers, representatives or auditors who want to have a general introduction in their future tasks and specialized training. Duration: 1 day Course-No.: Language: English, German, Greek Further education and Training The updated ISO Input and workshop with regard to modifications and conclusions of the updated version of ISO Scope and application of ISO 19011:2011 New terms, definitions and tasks Audit principles The development of own audit requirements The management of audit programs what does this real mean The performance of audits new methods Goal orientes and risk based auditing Enhancing the competence & assessment of auditors and auditor teams Practical implementation The 10 most important findings of ISO Target group: Representatives, managers and auditors of all management systems such as quality, environment, health and safety, risk and information security. Duration: 1 day Course-No.: Language: English, German, Greek Quality Management Systems Lead Auditor acc. to ISO 9001:2008 (IRCA approved) This five day course is for the serious quality management system auditor. A challenging course that will equip you with the planning skills to lead an audit team, carry out complex supplier audits, external 3rd party audits and deliver accurate, defendable and value adding audit reports. This course has a strong process and continual improvement bias, suitable for those of you who are interested in auditing to establish the overall capability of the management system to sustain and improve its performance. The course has been adapted to take into consideration the release of ISO 9001:2008. Duration: 5 days Course-No.: Language: English, Greek Quality Management Systems Internal Auditor acc. to ISO 9001:2008 (IRCA approved) This is an ideal entry level auditing course. A highly interactive and engaging two day event that will help anyone interested in using the internal audit as a tool for continual business process improvement. It will introduce you to the concepts of auditing for conformance, risk and process effectiveness, and equip you with the skills and techniques to produce incisive, reliable and value adding audit reports. This course has a strong bias towards process auditing and continual improvement. It is designed for those of you that see auditing as an integral business improvement activity and part of a cohesive overall quality strategy. Duration: 2 days Course-No.: Language: English, Greek Occupational Health And Safety Management Systems Lead Auditor acc. to OHSAS 18001:2007 (IRCA approved) This IRCA registered lead auditor course is for the serious OHS management system auditor. A challenging course that will equip you with the planning skills to lead an audit team, carry out complex supplier audits, external 3rd party audits and deliver accurate, defendable and value adding reports. This course is also extremely useful for OHS system managers. It describes the key elements and supporting processes of an effective, OHSAS based management system that is focussed on continual OHS improvement. Duration: 5 days Course-No.: Language: English, Greek Occupational Health And Safety Management Systems Internal Auditor acc. to OHSAS 18001:2007 (IRCA approved) This is an ideal entry level health & safety auditing course. A highly interactive and engaging two day event that will help anyone interested in using the internal audit as a tool to evaluate levels of legal compliance and continual OHS improvement. It will introduce you to the concepts of auditing for compliance and OHS improvement, and equip you with the skills and techniques to produce incisive, reliable and value adding audit reports. It will also introduce you to the OHSAS 18001:2007 model for occupational health & safety management systems. Duration: 5 days Course-No.: Language: English, Greek Contact: academy@tuv.at 15

16 Food Safety General View For implementation of Food Safety Systems we offer specialist trainings for companies along the food chain who produce, cover, prepare, store, pack up, trade or transport. Basic education and Training >>> Quality through competence Food Safety Systems Lead Auditor acc. to ISO 22000:2005 This course is for Lead auditors for any organization in the food chain. This seminar fully integrates ISO 22000:2005 requirements throughout the entire five-day seminar. Presentation materials are supported with real-world examples and exercises for service companies. duration: 5 days Course-No.: Language: english, Greek Health Care General View Basic education and Training The central focus of all efforts in health care is on people. An array of management systems and models, e.g. ISO 9001, EN 15224, Joint Commission International and EFQM are available for specific use, to the end of ensuring patient safety and the highest possible quality. Introduction to quality management in health care This course features content, areas of applicability and methods of quality management specifically for the realm of medical care, including presentation and comparison of ISO 9001, EN 15224, ISO 13485, EFQM & Joint Commission. Benefit and specific requirements of quality management systems in health care Overview of international standards in health care ISO 9001, EN 15224, ISO KTQ, Joint Commission Basics of a process-oriented business model in health care Implementation of a QMS Risk management Legal compliance Integrated management systems Target group: Managers, decision makers and employees in health care organisations who want to establish or improve a quality management system; quality functions such as quality managers, representatives oder auditors in healthcare who want to have a general introduction in their future tasks and specialized training. duration: 1 day Course-No.: Language: english, German = with TUV AUSTRIA Certificate Food Safety Systems Internal Auditor acc. to ISO 22000:2005 BSI s ISO 22000:2005 Internal Auditor course focuses on teaching students an effective approach for auditing food safety management systems. duration: 2 days Course-No.: Language: english, German, Greek Further education and Training Upgrade for certified Quality managers in health care This upgrade enables quality managers of health care facilities to get insight into specific requirements and methods and successfully gear their quality management systems on these. A person certificate according to ISO/IEC issued by TUV AUSTRIA provides you with international recognition of your expert qualifications as a certified health care quality manager. Target group: Decision makers and employees in health care organisations, who have already the qualification as quality managers and want to specify their knowledge. duration: 3 days Course-No.: Language: english, German Upgrade for certified quality representatives or auditors in health care This further education seminar offers individuals carrying out quality-related activities in health care facilities the legal, organisational and normative bases required for the successful fulfilment of their duties. A person certificate according to ISO/IEC issued by TUV AUSTRIA provides you with international recognition of your expert qualifications as a certified health care quality officer or auditor. Target group: Decision makers and employees in health care organisations, who have already the qualification as quality representatives or auditors and want to specify their knowledge duration: 1 day Course No.: Language: english, German 16

17 IT & Data Security General View Basic Education and Training Data and information incorporate the know-how of every enterprise and thus intrinsically represent critical assets. In our capacity as an ITIL -certified training institution in the field of IT service management, we support you and your staff with our seminars on information security and data protection. ITIL V3 Foundation Seminar Training for ITIL V3 certification according to the requirements of the APM Group and the 5 core processes: Service strategy Service design Stransition Service operation Continous service improvement. The ITIL V3 Foundation Examination can be taken on the day following conclusion of the training. Target group: IT-managers, IT-experts (in administration, security, support), IT-coordinators, internal & external IT-service providers, consultants and customers of IT-service providers, all persons who want to improve their knowledge in IT-service management. Duration: 3 days Course-No.: Language: English, German ITIL V3 Foundation Examination Testing & certification for the internationally acknow ledged ITIL V3 Foundation Certificate in IT Service Management; always takes place on the day following conclusion of the ITIL V3 Foundation Seminar. Duration: 2 hours Course-No.: Language: English, German Information Security Management Systems Lead Auditor Acc. to ISO 27001:2005 (approved by ISACA) The objective of this course is to equip delegates with knowledge and skills required to perform audits of information security management systems against the national and international specifications, standards, statutory requirements and regulations using the principles of ISO The course is approved by ISACA offering 35 CPE s. Duration: 5 days Course-No.: Language: English, Greek Information Security Management Systems Internal Auditor Acc. to ISO 27001:2005 (approved by ISACA) This course comprises presentations, workshops and role-play exercises. Participants are not expected to possess knowledge of auditing, quality management system or ISO before attending the course. The course is approved by ISACA offering 14 CPE s. Duration: 2 days Course-No.: Language: English, Greek Contact: academy@tuv.at 17

18 Business Continuity Lead Auditor acc. to BS 25999:2007 (approved by ISACA, ISEB and BCI) BSI s BS Lead Auditor course provides delegates with the skills and knowledge to conduct and lead effective business continuity management system audits in accordance with the requirements of BS :2007. The course explains the principles and practices of independent auditing for a business continuity management system and guides delegates through the entire audit process, from managing an audit program to reporting on audit results. Delegates will gain the necessary auditing skills through a balance of formal classroom tutorials, practical role-playing, group workshops, and open forum discussions. The course is approved by ISEB and BCI. It is also approved from ISACA offering 35 CPE s. Duration: 5 days Course-No.: Language: English, Greek PRINCE2 Foundation and Practitioner course (APMG Accredited) PRINCE2 Foundation covers PRINCE2 basics and terminology. If you require PRINCE2 Practitioner certification the most cost effective option is to combine PRINCE2 Foundation & Practitioner which will lead to a full PRINCE2 Practitioner qualification. Alternatively you can do PRINCE2 Foundation and then a PRINCE2 Practitioner Upgrade at a later date to achieve the Practitioner qualification. Both courses are APMG accredited. Duration: 5 days Course-No.: Language: English, Greek ISO/IEC :2011 Foundation & Auditor Courses (APMG accredited) The ISO/IEC Foundation course is the entry level course for ISO/IEC standard for IT Service Management. Participants will learn the principles and core elements of the ISO/IEC standard for IT Service Management. ISO/IEC (Part 1) is the formal specification which defines the requirements that must be achieved. ISO/IEC (Part 2) describes a code of practice. An interactive approach is used combining lecture, discussion and exercises. The ISO/ IEC20000 Auditor course provides an effective learning environment for anyone interested in earning how to conduct the ISO/IEC20000 process audit based on the new version of ISO The course introduces both theoretical and practical knowledge to course participants. They will learn how to conduct ISO/IEC20000 process audits on their own IT organization as well as provide knowledge support within their own IT organization. Both courses are APMG (itsmf) Accredited. They are also ISACA approved offering CPE s. Duration: 5 days Course-No.: Language: English, Greek Impressum Media owner and editor: TUV AUSTRIA AKADEMIE GMBH Registered Office: Gutheil-Schoder-Gasse 7a, A-1100 Vienna, Austria Phone.: Fax: academy@tuv.at Managing Director: Mr. Christian Bayer, M.A. Company Register Court / -Number: Vienna / FN g, VAT-No.: ATU , DVR-No.: Bank account number: IBAN: AT , BIC/Swift: GIBAATWW 18

19 Competent Independent International 10 good reasons for TUV AUSTRIA Specialized Competence Profound experience, education and continuous training render TUV AUSTRIA with its more than 1,000 mostly technical employees a competent partner in all matters regarding technical safety, quality and environmental protection. Because of its participation in numerous national and international commit tees and its relevant research activities TUV AUSTRIA is always familiar with the latest developments. Impartiality / Integrity TUV AUSTRIA is strictly independent of any interest groups such as authorities, industry, trade, operators or any other parties. Europe-wide recognition The documents issued by TUV AUSTRIA are highly recognized in and outside the European Community as well as in some overseas countries. For our customers this is the guarantee for legitimacy and acceptance by economy, authorities and the public in general. EU Testing Body Manufacturers can also turn to TUV AUSTRIA for EU approval procedures. Economic All-round Procedures By employing TUV AUSTRIA for a row of tasks synergy effects and consequently economically more attractive allround-packages can be achieved. High Availability The services carried out by TUV AUSTRIA do not depend on single persons. Teams of competent experts guarantee high availability. High-quality Services TUV AUSTRIA s organisation and quality management ensure standardized procedures within the scope of services, independent by which division or subsidiary they are carried out. International Network TUV AUSTRIA has many affiliated companies in Austria and abroad and branches spread all over Austria. Measuring and Testing Equipment TUV AUSTRIA has a multitude of the latest high-quality and calibrated measuring and testing equipment at its disposal in its two testing centres in Austria (Vienna and Wels) as well as on site. One Partner for Many Questions Due to its wide-spread scope of services TUV AUSTRIA can deal with extensive questions in the field of testing, inspection and certification. 19

20 ENQUIRY Fax: academy@tuv.at Please contact me regarding the following cours(es): Course number(s): My Country / Time for Training / How many Persons: Please send me more information about: Company Address Billing address Surname Prename Title Function Date, Stamp and signature Phone number Fax number TUV AUSTRIA AKADEMIE GMBH Gutheil-Schoder-Gasse 7a A-1100 Vienna Phone: Fax: academy@tuv.at Registration and ordering information will be used for purposes of business processing and customer service and not to anyone outside the TUV AUSTRIA Group. If you no longer wish to receive informations from us, you can cancel any time.