REGULATING FUNDRAISING. frsb.org.uk. frsb.org.uk

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1 REGULATING FUNDRAISING 2014 frsb.org.uk frsb.org.uk

2 The FRSB in ,695 member organisations Our Vision: Through self-regulation of fundraising, the public may always give with confidence. 91% 25% of eligible charities file complaint returns with the FRSB of people know that charity fundraising is regulated * * Source: TNS OnLineBus survey of 1,135 GB adults, November 2014

3 Raising Standards With more and more organisations signing up to regulation through the FRSB, the majority of fundraising in the UK is now delivered by organisations committed to best practice, set out in the Institute of Fundraising s Code of Fundraising Practice. The core principles of legal, honest, open, and respectful In 2014 FRSB membership grew by 10% 1, FRSB Charities by Region charities and suppliers were regulated by us, committed to best practice & accountable fundraising organisations signed up to self-regulation as members of the FRSB 92% 82% of members renewed their commitment to self-regulation of fundraising charities** with annual voluntary income of 10 million and above are now FRSB members ** FRSB members as % of fundraising charities registered with the Charity Commission. This data excludes trusts, foundations, councils, umbrella bodies, arts organisations, education establishments, professional bodies and housing associations.

4 TAKING ACTION The FRSB regulates fundraising by monitoring and resolving complaints about member charities, investigating allegations of poor fundraising and working to eliminate such practice. We analysed complaints reported to member charities during On the back of almost 20 billion asks for funds, the public made 48,432 complaints. As a proportion of fundraising activity, complaints remain low and are usually resolved by the charities concerned. The FRSB published in June FRSB Complaints Report, The FRSB runs an independent 3-stage complaints process. Increasingly, the public comes to us for our support at the front end of the process and we handled 488 fundraising complaints in complaints were escalated to us for resolution at stage 2 and 6 of those went on to adjudication at stage 3. We issued benchmarking reports to 339 charities to help them identify and tackle any areas where complaints exceed those of their peer group and guided many charities on how to manage complaints and to comply with fundraising guidelines. During 2014 our Board adjudications highlighted two areas of the Code where practitioners required additional guidance. The Institute of Fundraising was quick to respond, setting up working parties to review standards and guidance for fundraising amongst people who may be vulnerable and for doorstep fundraising. The FRSB analysed fundraising complaints from 2013, reporting: 20 48,432 BILLION asks We handled 488 fundraising complaints complaints In 2014 we dealt with 17 escalated complaints and our Board carried out six adjudications. 17 escalated complaints 6 adjudications

5 BUILDING CONFIDENCE system, positive experiences of fundraising and an understanding of how charities work. By being open and accountable about how charities fundraise, the high standards that FRSB charities are accountable: 91% Filed their annual complaint return REGULATION MATTERS: 87% 74% of people say that they would only give to charities they trust * of donors say they would only give to charities whose fundraising is regulated * *Source: TNS OnLineBus survey of 1,135 GB adults, November in 10 people say they would have more trust in a charity if it was regulated by the FRSB * 6 in 10 people say they are more likely to give to an FRSB charity * PUBLIC AWARENESS IS GROWING: 25% 45+ million 13% of people know that charity fundraising is regulated We achieved a media reach of The FRSB tick logo was widely used across all fundraising media of people know about the FRSB

6 About The FRSB The FRSB is the independent regulator of charity fundraising in the UK, working to ensure that charity fundraising is always legal, open, honest and respectful. We operate a self-regulatory scheme, committing charities and suppliers to best practice in fundraising, monitoring complaints about those charities, investigating allegations of poor practice and taking action to eliminate such practice. Through the FRSB, charities are held accountable for their fundraising. Working in Partnership The FRSB works closely with fellow regulators and trade bodies to regulate and to contribute to standard development. This includes the Institute of Fundraising, the Public Fundraising Regulatory Association, the Charity Commission for England and Wales, the Charity Scottish Charity Regulator (OSCR). Annual Progress Total FRSB members 1,445 1,547 1,695 New members Membership retention 90% 93% 92% Charities with 1m+ voluntary income Eligible charities completing a return % 87% 91% Complaints monitored 30,848 33,744 48,432 Awareness that fundraising is regulated* % 25% Awareness of the FRSB * 11% 12% 13% *Source: Annual TNS OnLineBus surveys of 1,000+ GB adults

7 Financial Report June 2014), reporting 6% annual income growth, driven by increased revenue from the rising number of organisations subscribing to self-regulation. the Welsh Assembly was received to promote selfregulation of fundraising in Wales. Expenditure was kept to a minimum and, at the year end, the FRSB retained a modest surplus of 11, Income Subscriptions 461, ,125 Grants 28,000 11,250 Total Income 489, ,375 Administration Expenses (490,276) (507,752) Operating Surplus (1,036) 9,623 Interest Receivable 6,985 2,666 Surplus Before Tax 5,949 12,289 Taxation (1,397) (600) Retained a Surplus for the Year 4,552 11,689 The FRSB s full audited accounts are available at

8 The FRSB board Our Board plays a crucial role directing the organisation and adjudicating stage 3 complaints and investigations. Board members include both public and sector representatives. Two seats are held by representatives from the National Council of Voluntary Organisations, Wales Council for Voluntary Action, Scottish Council for Voluntary Organisations and Northern Ireland Council for The FRSB executive team is led by Chief Executive, Alistair McLean. Representing the Public Colin Lloyd, Chair Richard Raine, Treasurer (previously John Wenger) Helen Parker, Deputy Chief Executive, Which? Richard Crossley Andrew Nebel (previously Roy Thompson) Elaine Stallard Colin Wilby (previously Zoe Willems) Representing the Voluntary Sector Charity Law Association - Lawrence Simanowitz Institute of Fundraising - Lynda Thomas, Macmillan Cancer Support (previously Richard Taylor) Public Fundraising Regulatory Association - Peter Hills-Jones (previously Sally De La Bedoyere) Scottish Council for Voluntary Organisations - Tim Hencher (previously Northern Ireland Council for Voluntary Action - Elizabeth Branagh) Wales Council for Voluntary Action - Sara Carroll (previously National Council of Voluntary Organisations - Richard Williams) Fundraising Standards Board 65 Brushfield Street London E1 6AA Registered in England and Wales Company limited by guarantee Community Interest no