Focus On Educating! How to remove the headache of financing and supporting your school s ICT through Outsourcing. Presentation by:

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1 Focus On Educating! How to remove the headache of financing and supporting your school s ICT through Outsourcing Presentation by: Lisette Sens Head of Channel, Zynstra Educational icon? (CP) 22 nd January, 2014 Page 1

2 Agenda Introduction to Zynstra The Education ICT headache (and the opportunity?) Technology Expectations on Teachers Growing user expectations School Communication expectations Balancing the pressures Advantages of a typical Outsourced model Introducing the Hybrid Cloud to support Outsourcing Financing a move to Worry Free ICT Outsourcing Q&A Summary & Close Page 2

3 Zynstra: Who are we? A Bath based Software Company making complexity simple for Schools! Established in 2011 Founded by software entrepreneurs with proven track record of creating world class technology Mission: Solving IT challenges for the Education and Small & Medium Business sector Delivering Worry Free IT in an uncertain technology world to reduce headache for School Heads Balancing practical benefits of the Public Cloud with School ICT demands First Commercial Launch to Market in July 2013 Initially Microsoft and HP centric Education Specific Problem Solving and Service Packaging Working closely with key Education Software Providers and your Local IT partners Resolutely product focused and competent Page 3

4 What is next major shift to embrace? Internet born External Expectations on Teachers handling rapid change* ww1 ww2 First SMS 1992 Android store Classroom Over 100 years of no real change in large displays OHP whiteboard Apple ipad store BBC Radio for Schools BBC TV for Schools 3D 1880 Compulsory Education Act 5-10 year olds 1918 Compulsory Education 5-14 year olds 1947 Primary & Secondary 5-15 year olds 20 Years of Massive Change In and out of school Administration Qwerty Keyboard *Dates =when widely available Xerox Worry Free ICT for Schools Page 4

5 Pupil Expectations Educating GenY Babies The way in which children work in particular these days they are part of a totally connected world. You can see by the way they share everything by their smartphones, their activities, knowledge and private details - we have got to have learning on their terms, which is relevant and contextual to their lives Ian Livingstone Environment BYOD, mobiles, tablets, laptops WiFi Access at Break times School for pupils 1m + Mobile Apps Gamification of learning Interactive Collaborative/remote working Expert Webinars Video Learning? The Facts on Internet Access* Aged > 6.7 hours Aged > 9.2 hours Aged > 17 hours (Surpassing TV viewing) Aged = >58% This age group think they know more about ICT than those teaching them *NSPCC <Rhett to insert reference> Page 5 Distractions the next new thing

6 School Communication Expectations as many as a Business! ACME PRIMARY Page 6

7 Education IT Challenges Key issues cited by Heads hands up! No central Back-up No off-site Back-up No Disaster recovery Multiple Servers from different providers Poor server performance No remote access to Software Integrity Issues Time to identify and fix a problem How do I support BYOD and single sign-on Need for Wi-fi/LAN upgrades No Skilled IT resources No Capex to upgrade end of life PC s and refresh IT WiFi /LAN ACME PRIMARY High Speed Broadband Zynstra Research amongst variety of school heads of maintained and private sector schools Page 7

8 Education ICT challenges Balancing the pressures Lack of ICT funding Loss of local authority IT support Less NEN support Less government guidance I know what about outsourcing? ICT complexity & rate of change Legacy software & hardware Staff & pupil expectations School communication Need for IT skills & expertise School office complexity Internet connectivity Data protection Back up and disaster recovery Page 8

9 Solving your ICT headaches through Outsourcing Why Outsource? Typical Goals Remove the headaches of managing the daily support and maintenance of the School ICT service and software for the Head and their team Make better use of the existing ICT and budget. Key Benefits expected More time to teach More reliable systems More predictable budgeting Expert advice for managing software and hardware upgrades and support of new services Worry Free ICT - managed remotely by a preferred local partner like BTA One less headache Page 9

10 Solving your ICT headaches through Outsourcing Challenges with typical Outsourcing model Still need local servers to run some software Often need better tools to manage service remotely Can often equate to simply a monthly visit and telephone support Hard to cover off adding service extensions as the School service evolves Often does not include a refresh of ICT or new technology - just on site trouble shooting Need to define a stringent SLA with service provider Q: What about the Cloud - can the Cloud help address these outsourcing challenges? Page 10

11 Introducing The Cloud yes it can! Frequently Used Terminology SaaS Software as a Service IaaS Infrastructure as a Service PaaS -Platform as a Service LaaS -Licensing as a Service But the Cloud is NOT YET where you would expect to: Throw out all of your own in school computers Run all of your existing software packages Be the only place to put all of your school and pupil data Always get the best application performance Be the most cost effective all of the time Worry Free ICT for Schools Page 11 The Cloud Supports: Cost effective off site secure backup and storage Disaster Recovery refresh Remote assistance and monitoring Software updates and integrity Some applications can run well in the cloud i.e. Office365

12 Outsourcing a Hybrid Cloud, the best of all Worlds? In School Local back-up Off-site back-up Local high availability An in-school HP cluster for local server performance and consolidation Faster time to fix Support for single sign-on and BYOD Skilled IT resources assist Software integrity assured WiFi /LAN ACME PRIMARY Page 12 High Speed Broadband In the Cloud Secure off-site back-up Disaster recovery Cloud based o365 for remote access Remote mgmt Remote monitoring Faster time to fix Skilled IT resources assist

13 Adding up the true cost of providing ICT in my school Sound Good Financing a Move to an Outsourced model Cost to meet ICT expectations & to fix issues Cost of refreshing end of life servers My time and my team when distracted on ICT issues if not fixed quickly All my existing ICT service providers Current ICT software & support costs Impact if servers stolen/unavailable Disaster Recovery & off-site back-ups All my existing Connectivity and networks Annual hardware & support costs Complexity, Size and Ambition Worry Free ICT for Schools Page 13

14 8 Best Practice Steps to moving to Outsourced ICT 1. Work out your current true costs of ICT - We can work with you to assess and provide a checklist 2. Understand your proposed annual budget available for all the services required to deliver the right levels of ICT 3. Audit existing connectivity, ICT, networking and effectiveness of current use - We can work with you to assess and provide a checklist 4. Understand likely issues and map out your ideal world plans, i.e. - End of life servers - Move to o365 - Meeting which staff, pupil, parent and external expectations and demands - What are pragmatic and realistic options 5. Prepare a Statement of Requirements/RFP 6. Decide what Service Level Agreement you want from your Service partner and solution 7. Agree a realistic timeline for the move to an outsourced approach 8. Check solutions and options available and costs to match the services and worry free goal required Page 14

15 Outsourced ICT using Hybrid Cloud Balancing the pressures ICT funding Local authority IT support NEN support Government support Outsourced ICT using Hybrid Cloud Great now I can focus on my class! IT complexity & rate of change Legacy software & hardware Staff & pupil expectations School communications Need for IT skills & expertise School office complexity Data protection Back up and disaster recovery A Hybrid Cloud solution funded as a Monthly SaaS Fee = Outsourcing with added Neurofen! Page 15

16 Outsourced ICT Real Life Examples - 1 Before 10 Staff/10 PC s After Single Sign-On Local & off-site Back-up Poor Performing Server ACME PRIMARY 138 Pupils/ 20 ipads New HP Server Local & off-site Back-up Single Sign-On Disaster Recovery Remote Monitor Remote Manage Software Integrity = 183 per month + Capex required for new server & address issues No remote Active Directory Security Security Worry Free ICT for Schools Page 16 = 306 per month + 95 Services per month MS AD Software Integrity Disaster Recovery Remote Monitor Remote Manage

17 Outsourced ICT Real Life Examples - 2 Single Sign-On Before Local & off-site Back-up 3 existing Servers 60 Staff/85 PC s ACME Junior 360 Pupils After New HP High Availability Cloud Connected Cluster Local & off-site Back-up Single Sign-On Disaster Recovery Remote Monitor Remote Manage Software Integrity = True Cost Actually Unknown! Budget approx 50,000pa But includes Services & Connectivity No remote Active Directory Security Security Worry Free ICT for Schools Page 17 = 825per month (Excludes services & Connectivity) MS AD Virtual Machine Software Integrity Disaster Recovery Remote Monitor Remote Manager

18 Outsourced ICT Real Life Examples - 3 Single Sign-On Before Local & off-site Back-up 3 existing Servers 80 Staff/450 PC s & tablets ACME Senior 710 Pupils 2 sites After 2 xnew HP High Availability Cloud Connected Cluster Local & off-site Back-up Single Sign-On Disaster Recovery Remote Monitor approx 60,000pa Includes Managed Service But no IT or S/w refresh = 1,450 per month + 1,000 Services per month Disaster Recovery Remote Monitor Remote Manage Remote Manager Software Integrity No remote Active Directory Security Security MS AD Worry Free ICT for Schools Page 18 Virtual Machine Software Integrity

19 The Zynstra Hybrid Cloud for Worry Free ICT Outsourcing The power & economics of the cloud with the assurance of on-premise - paid monthly Web Based Console Multi-tiered Health Monitoring Role Based Admin Software Integrity Auto configured Curated patching Partner managed Automated Cloud Backup & Disaster Recovery Office 365 Integration SSO synchronisation Data backup to Server Appliance Content & Web Filtering Configurable Pre Installed Single Sign On Cloud credentials validated from onpremise master User Identity Mgmt AD user mgmt SSO User Console File & Print Mgmt Local Print services User/Group shares Local BackUp Clusterable Scales as required High Availability Enhanced SLA Network Gateway DNS/DHCP Web Proxy / Cache Content Filtering Local Security Firewall AV IDS Page 19

20 Thanks For Listening

21 Like What You ve Heard Complete the Form to Win.. For your school. Page 21

22 Thank You! Worry Free IT: Contact: Zynstra Limited Bath Ventures Broad Quay, Bath BA1 1UD Lisette Sens Designed, built, priced and provisioned for the Education market +44 (0) xxxx Page 22

23 The true cost of providing ICT in my school Sound Good Financing a Move to an Outsourced model 9. How much worth to meet ICT, BYOD growth plans & to fix issues 8. Cost of refreshing existing under-performing servers Q: What am I spending /what is my budget? 7. Cost of school servers & impact if stolen/unavailable 6. Cost to provide Disaster Recovery & off-site back-ups 5. Cost of all my existing Connectivity 4. Cost of my time and my team when distracted on ICT issues if not fixed quickly 3. Cost of all my existing ICT service providers = The true total monthly cost to compare or available to fund a fully managed service Or What is monthly budget available for my central ICT services (% per pupil) 2. Current ICT software & support costs 1. Current annual hardware & support costs Worry Free ICT for Schools Page 23

24 Financing a move to an outsourced Hybrid Cloud? What are my real problems with my existing ICT How much am I already really spending on all my ICT, software and services How much do I think I will need to/or can spend on ICT over the next few years to meet all of the ICT pressures and good governance (what % per pupil should it be?) What is real cost and distraction for me and my team costing What is cost of losing data or systems Am I thinking of moving to o365, BYOD etc How much power do all these servers use = shopping list checklist versus my predicted annual spend or budget on ICT over next couple of years. Worry Free IT for Schools - Slide 24