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1 Contents (Click on page number to skip to that section) Service Desk Support for Personally Owned Technology... 2 Service Desk Support for University Owned Technology... 3 User ID and Password Procedures... 4 Verify your User ID... 4 Activate your User ID... 4 Change your password... 4 Password Guidelines:... 5 Reset your password... 6 Western New England University Network Access... 7 Wired Access to the Network:... 7 Wireless Access to the Internet:... 8 Connect2U... 9 WNE Housing Management Application (HMA) Administrative Systems Access Point (ASAP) The Kodiak Virtual Classroom Academic Computing Resources D Amour Library Math Center Writing and Reading Program Western New England University School of Law Location and Available Technology EXAMSOFT Technical Requirements FAQs Considerations to help with computer purchase decisions What do I do if I don t know my User ID? What do I do if I forget my password? Where is the Service Desk located? Acceptable Use of Technical Resources Acceptable Use Standards and Policies Account and Access Privacy Forgery Enforcement Disclaimer Additional information: Online Resources... 21

2 Service Desk Support for Personally Owned Technology Available to: Service Active Students Faculty Alumni Staff Support and guidance for questions or issues related to: Account Passwords (activation, resetting, changing) x x x x Connect2U/ login and usage Use of University software and hardware Provide network cables for resident hall student personal computer connection to the University network x (limit of one per active student) Distribution of current standard Microsoft Office Software suite media for work-athome purposes (staff requests must be x x approved by the Department Head) Virus and spyware detection and removal x Guidance or referral to a 3 rd party vendor for the implementation of: Virus or spyware detection and removal x x x Software installation or troubleshooting Installation of software and/or operating system software (if provided with legally licensed media and x installation codes) Guidance or referral to a 3 rd party vendor for: Implementation of hardware installation or troubleshooting x x x x Data backup solutions and/or process Smart Phone configuration Guidance for the download and installation of the University provided anti-virus x x x software from the Connect2U page. Important Notes: Data backups are the responsibility of the customer. The OIT Service desk does not perform hardware service of any kind on personally owned computers. The OIT department is not responsible for maintaining web content or building Faculty web pages, however web content management training is offered by request. 2

3 Service Desk Support for University Owned Technology Service Support, guidance and services related to: Account Passwords (activation, resetting, changing) Connect2U/ login and usage Use of University software and hardware Installation or repair of hardware Installation or repair of software Removal of viruses and spyware Processing of requests for: Additional Desktop computer hardware or peripheral devices (monitors, mice, keyboards, printers, scanners, external hard drives, LCD projectors, etc). Note that existing computers are replenished regularly and do not require a request for replacement. Additional software (PC or network based) Existing software modifications or upgrades Relocation of computers Network access Shared network resources ( , shared drives, printers, etc.) Available to: Active Students Faculty Alumni Staff x x x x 3

4 User ID and Password Procedures Your User ID is used for Connect2U, ASAP, Web-based , Manhattan/Kodiak and many other resources described later in this guide. If you do not have you re your own computer with an Internet connection, you can perform these steps from any computer in the Churchill Lab, D Amour Library, School of Law Library, or any other publicly available computer with Internet access on or off campus. Verify your User ID Your User ID will most likely be a combination of two (2) letters followed by six (6) numbers. For example, John Smith s user ID could be js In some circumstances a User ID will be made up of the first letter of your first name and the first seven (7) letters of your last. You should have received an or letter indicating you re your User ID. To look up your User ID go to Activate your User ID If you re a new student, staff or faculty member logging in for the first time you must activate your User ID by setting a password. Follow the Change your Password procedure below. If you have already changed your password at least one time, and find it necessary to reset or change your password, your old password will be the number nine (9), the two (2) digit month of your birth, the two (2) digit day of your birth, and the last four (4) digits of your Social Security Number. (ie: 9mmddxxxx). Change your password To change your password, go to You will be directed to an Acceptable Use Standards and Policies agreement. Once you have read the agreement thoroughly, either click I AGREE TO FOLLOW or I DISAGREE at the bottom of the page. If you click, I DISAGREE you will be directed to a screen explaining reasons for you to reconsider the agreement. This will then bring you back to the Acceptable Use Standards and Policies agreement page. You will not be allowed access to any secure systems until you agree to follow the Acceptable Use Standards and Policies. 4

5 After clicking I AGREE TO FOLLOW you will be able to change your password. The following screen will appear: First, enter your User ID. Then enter your old password. Your Old Password is the number nine (9), the two (2) digit month of your birth, the two (2) digit day of your birth, and the last four (4) digits of your Social Security Number (9MMDDSSSS. Next, enter a new unique password (guidelines are listed below), then enter it a second time to confirm. Once you have entered your new password, select a secret question and enter the answer (this is needed so that you can reset your own password should you forget it or it expires). Click the Change Password button to make the changes. Current students will then be asked to verify and correct their contact information. Corrections will be reviewed by Student Administrative Services (SAS) and then applied to the Student Information System (SIS). Password Guidelines: Your password must be at least seven (7) characters in length and must consist of any combination of uppercase and lowercase letters, numbers, or symbols. Examples of acceptable passwords include: s^nsh1n3, Ha ow33n, Co7um3l. DO NOT USE THESE EXAMPLES! 5

6 Once the password has been changed, you will be able to check your within 1 minute. You will be able to access other systems with your new password within a few minutes. Reset your password If you ve forgotten your password you can reset it by going to and selecting Forgot Password on the top of the page. You will then be prompted to enter your User ID; date of birth, Student ID, Faculty ID, or Badge ID. Student ID can be found printed on bills, degree audits, grades, and on the front of some ID Badges (on the bottom left corner). Faculty ID can be found on your class roster or on your schedule of classes. Your Badge ID can be found printed on the back of your Student/Faculty/Staff ID Badges. If the Badge ID is longer than five (5) digits, use the last five (5) numbers. The Badge ID printed on IDs distributed before 2001 may or may not work for resetting your password. If you experience problems, contact the Service Desk at x2200 or When you successfully reset your password it will be set to the default password which is the number nine (9), the two (2) digit month of your birth, the two (2) digit day of your birth, followed by the last four (4) digits of your Social Security Number (9mmddssss), and then you will be able to change it by following the Change your Password procedure. For more information on User ID s and passwords, go to 6

7 Western New England University Network Access Wired Access to the Network: All residence halls are wired for a high-speed connection to the Internet. There is at least one network jack per student. (A network jack looks somewhat like a standard phone jack, except it s larger). To make use of this network connection, your computer must have an Ethernet port. You ll also need an Ethernet cable to connect from the card in the back of your computer to the wall jack. If you have a network set up at home you may need to make some changes to your network settings. If you get a new computer, the network connection should work right out of the box. The Customer Support and Operations (CSO) group of the Office of Information and Technology (OIT) department, located on the third floor of Churchill Hall, will be available to assist with installations for incoming students. Please call to schedule assistance. Staff and faculty computers are all attached via the wired network, and network authorization is centrally managed within the OIT department. These computers should never be moved or plugged into a different network jack without the involvement of the OIT department. If you have any questions regarding network connectivity, please feel free to call the Service Desk at x2200 or, if you are calling from off campus,

8 Wireless Access to the Internet: 1) If your laptop is wireless enabled, you should notice a Wireless Network connection box pop-up when you turn your computer on. 2) Double click on this popup and select either WNE or WNEGuest as your wireless network and click the box that says Allow me to connect to the selected wireless network then click connect. Note that the WNE network requires the authentication described below. Although the WNEGuest network does not require authentication, access to some University systems may be limited or denied from that network. 3) Log in using your User ID and password: 4) You are now connected to the network. You must keep your computer from going into sleep mode, otherwise you may lose your connection. 8

9 Connect2U Connect2U is a central point of access to almost all the University s online tools. It allows you to connect to , Kodiak LMS, ASAP and even initiate a Work Order request with Facilities and OIT without logging into each application separately. You can access Connect2U at Some other features include: a calendar which allows you to add in appointments and reminders a Software Download Tool that allows you to download critical files that OIT provides such as Antivirus software. an In The News section which contains current feeds of Western New England University news and other preselected news feeds and also allows you to add your own RSS news feeds. a Check this Out! section which gives you a listing of what is going on around campus that day and in the weeks to come. Connect2U features vary based on your role at the University. For example: Freshmen students see: Dear Where you can ask the Manager of First Year Program Services any questions or express concerns you may have. Placement Exams First year freshmen are given access to online placement exams. Law Students see: Legal Links A module that includes links to Westlaw, LexisNexis, and TWEN along with law related web blogs and legal news feeds. Undergraduate Students see: WNEConnections This is a system that allows you to get in touch with other people at Western New England University who have the same interests as you, and also make online payments using the billing tabs. Housing Management Application (HMA) This application allows you to choose your room and roommates for the upcoming year. Faculty or Staff see: Events Scheduling System (ESS) Book rooms for meetings and events without having to re-login to the system. 9

10 WNE Housing Management Application (HMA) The Western New England University Housing Management Application is a system that was designed to help students make better room and roommate decisions, and to help make the overall housing process more efficient and effective. The HMA multistep process The system takes students through a multistep process to help them: Find people who might make good roommates by using a roommate matching questionnaire Message potential roommates using an integrated messaging system Choose a roommate by creating a group with him or her Reserve a room with his or her group Choose a meal plan First time users should be sure to read the Tutorial and refer to the HINTS sections on each page for help on the use of the system. 10

11 Administrative Systems Access Point (ASAP) As part of Western New England University s continuing commitment to technology enhanc ements, a website exists that allows currently active students to access information. ASAP allows you to: View your grades View your schedule Register for courses Get your degree audit View your financial aid information All you need to use the system is access to the Internet and an active Western New England University User ID. The Administrative Systems Access Point (ASAP) is accessible at: The link to ASAP is also located under Quick Links from the Western New England University home page and Connect2U. If your password has expired or you have never activated your Western New England University User ID, you must update or create a new password at: (See Activate your User ID or Reset your Password procedures). If you need assistance with your User ID or changing your password, please call the Service Desk at or x2200 from on campus. 11

12 The Kodiak Virtual Classroom Desire2Learn is a state-of-the art Learning Management System used by major Universities and Colleges around the world. We chose to call our installation of Desire2Learn KODIAK in honor of the Western New England University mascot, the Golden Bear. A brief list of the benefits of any course management system includes the following: Provides an enriched classroom experience for students Allows efficient distribution of course content by eliminating much of the need for paper Enhances outcomes and assessment by allowing efficient management of the flow of information between teacher and student Encourages more class discussion through use of the online chat function. Students who are inhibited in the classroom may feel freer to talk online Encourages greater contact between teacher and student, since they are no longer limit ed to regular office hours For detailed information and instruction related to Kodiak, go to: 12

13 Academic Computing Resources Computer Labs There are computers available for student use on the Western New England University campus. All computers have the Microsoft Office Suite installed, which includes Word, PowerPoint, Excel, and Access. Most computers are Windows systems and are connected to the Internet. Internet Explorer and Mozilla Firefox browsers are installed. Printers are also available in all labs. Important note: All publicly available and classroom computers have configuration protection software installed. This software resets the computer to its original state when rebooted. When rebooted, all files that were deleted will re-appear, all files that were added will be deleted, all files modified will return to their original state and all configuration and setting changes will be reverted. To save your work you must use a portable storage device such as a USB thumb drive. We highly recommend that you reboot before starting to work on any public or classroom computer so that modifications made prior to your arrival will not jeopardize the stability and performance of the computer. The Electrical, Industrial, Biomedical, and Mechanical Engineering Labs, located in Sleith Hall are dedicated for use by engineering majors, and a lab in the school of Law Library is reserved for use by School of Law students. Similarly the Math Lab in Herman Hall is sometimes made available to Mathematics and Computer Science students when it is not being used for classes. The University s main open computer lab, with approximately 35 PCs, is located on the third floor of Churchill Hall and is open to all students from 8:30am to 11pm most days. For current hours go to and follow the links for Computer Labs. No reservation or sign-in is required. The Writing Center, located in Herman Hall, is equipped with numerous computers. Trained writing assistants work with students at all ability levels in all phases of the writing process. Students may work on writing assignments in any course from across the curriculum, design individualized improvement programs, or work on personal writing projects. D Amour Library Computers are dispersed over the four levels of the Library and enable students and faculty to conduct research using WILDPAC, the online catalog, and the extensive collection of online resources and databases provided by the Library (see The second floor Digital Learning Center houses 32 computers that offer video and audio editing software in addition to the word processing, spreadsheet, and presentation applications found on all of the Library s computers. Wireless network access is available throughout the building. 13

14 Math Center Herman Hall, Room 303 x1692 The Math Center provides a student assistance program where upper level students act as tutors and mentors for students taking mathematics courses. Math Center tutors have all completed the courses that they are tutors for and are highly recommended by their instructors. Each semester a Math Center schedule is posted, listing the times when tutoring is available for specific courses. Individual appointments are available but are not required, as walk-ins are welcome. A student who wants to set up an individual tutoring appointment may fill out an online tutor request form; call the Director of the Math Center, Josephine Rodriguez, at x1692; or stop by Herman 309C. For more information, including a copy of the current semester s tutoring schedule, please see the Math Center website. Writing and Reading Program This is a University wide program which encompasses: Summer placement recommendations Freshman composition Addon reading and writing labs associated with freshman composition ESL services Writing across the curriculum, including writing associates who are linked to assignm ents in some courses The Writing Center offers, at no charge: Tutoring Discussion of paper assignments (with faculty permission) Explanation of research procedures For more information go to 14

15 Western New England University School of Law Location and Available Technology The Western New England University School of Law is located on the eastern side of the main campus and offers a Juris Doctor (J.D.) program and a Masters of Law (LL.M.) program. The School of Law has a high-tech computer teaching room equipped with individual PCs and instructional technology. PCs are also available in the Library Lobby and in carrels throughout the Library. Additionally, a wireless network is available throughout the School of Law. There is also a high-tech Moot Courtroom in which audio-visual projection and recording are used for teaching trial skills. Each of the classrooms has a teaching console equipped with classroom technology. EXAMSOFT Technical Requirements Law School students are given the option to take their final exams on laptops using Softest ExamSoft software, which they download from examsoft.com. ExamSoft can be run on any relatively current computer (i.e. purchased within the last 3-4 years). A native Mac version of SofTest is available. When you attempt to download SofTest to a Mac, the native Mac version will appear. It is not possible to take secure exams through a virtual operating system such as Microsoft s Virtual Machine, Parallels, VMWare, VMware Fusion or any other virtual operating system environment. Although Softest can be installed and registered on virtual platforms, it will only be enabled for non-secure practice exams. Specific system requirements are listed below: PC requirements for EXAMSOFT: Microsoft Windows XP 32bit, Vista 32 or 64bit, or Windows 7 32 or 64bit operating systems Processor equal or greater than 1GHz Pentium III or Industry Equivalent 2GB RAM Screen resolution of 1024 x 768 or higher. 50 MB free hard disk space Access to the Internet with Internet Explorer 7.0 or newer browser. Administrator level account permissions Mac requirements for EXAMSOFT: Mac OSX or 10.6 (Leopard or Snow Leopard). Mac OSX 10.7 (Lion) is not supported. Intel Processor 512MB RAM Screen resolution of 1024 x 768 or higher. 50 MB free hard disk space Access to the Internet Virtual operating systems are not supported LAPTOP Maintenance: Students are strongly encouraged to perform the following maintenance prior to installing EXAMSOFT software: Ensure that the latest virus software and definitions files are installed and a scan has been run 15

16 Ensure that the latest High Priority Operating System updates have been installed. FAQs Considerations to help with computer purchase decisions If you re thinking of buying a new computer to bring to the University, it might help you to consider the following: Do I need a Computer? Western New England University does not require students to own a computer. There are more than 300 computers available for student use in the labs and libraries on campus. So if the expenditure is a burden, it is possible to get along without having your own personal computer while you are a student here. Windows or Mac? The University computing environment is primarily Windows-based so if you are going to buy a computer for your studies, you ll have an easier time if you purchase a computer that runs Microsoft Windows. If you have a relatively new Mac (Intel-based), your Mac will probably serve you fine in most majors. What is your intended area of study? Even if you have not decided on a major, you might already know that you are likely to pursue an area of study that will require more computer use than others. For instance, Computer Science and Engineering majors will probably want more processing speed and memory. Business students and Social Sciences students should also expect to spend quite a lot of time working on a computer. All students should be able to run the Microsoft Office Suite on their machines. Some rules of thumb: A good entry level computer should have a Core 2 Duo processor, with at least 2.0GHz of processor speed. More processing power will make your computer response time faster. You should have at least 4 GB of RAM, but you might be more satisfied with 8GB. The amount of RAM affects the number of applications you can have open without reducing the computer s response time. Be aware that average file sizes are increasing, so computer users will need more storage space. If you are buying a new computer, you should have at least 120 GB of storage space on your hard drive and should seriously consider an external drive for backups. Will you use your computer for both academic and recreational purposes? Many users will want to use their computers for recreational purposes as well as for academic applications. If you are a fan of gaming, you will want more processing power. Also, more RAM will give you more options when it comes to video, graphics, and music. Laptop or Desktop? 16

17 Laptops tend to be more expensive but are considerably more convenient. Many students prefer the convenience of being able to take their computer with them. The OIT service desk offers support at no charge however they don t make house calls, so if you feel this is a benefit you might take advantage of a laptop would be easier to carry over. If you are thinking about a laptop you might want to consider the weight of the computer, depending on what you are comfortable carrying. You should also be sure to purchase a locking kit to protect yourself from theft. Desktops can provide good computing power with a lower price tag. What about wireless? Yes, we have wireless network access points in various buildings around campus so you might want to consider buying a wireless capable computer. What do I do if I don t know my User ID? You can visit and you will be able to retrieve your User ID using your last name and one of the following: student ID, faculty ID, or badge ID. You can also call the OIT Service Desk at x2200 from on campus or from off - campus for assistance. What do I do if I forget my password? You can visit and you will be able to reset your password using your User ID, birth date, and one of the following: student ID, faculty ID, or badge ID. You will also need to know the answer to the secret question you provided when you changed your password last. If you have trouble, the OIT Service Desk can assist you at x2200 from on campus or from off campus. Where is the Service Desk located? The Service Desk is located on the third floor of Churchill Hall. Churchill Hall is located across from Deliso Hall, near the gazebo. For a campus map, go to: and scroll down to the Campus option on the left side navigation bar. 17

18 Acceptable Use of Technical Resources Preamble Western New England University provides a comprehensive package of computer and technical resources to students, faculty, and staff for the purpose of conducting academic and university business. Included in these services are personal computer accounts, access to , voice communications and voice mail, television, audio, and video services, disk space, network services, and desktop technologies. The University also provides use of numerous licensed informational and research databases and software applications; use of the University s facilities is expected to be consistent with educational goals and mission of the University. Resources, such as the University s network, computers, servers, and printers, required to provide these services are either owned or licensed by Western New England University. To use these resources is a privilege, not a right. These resources, often provided as part of one s employment or status as a student, are to be used responsibly and in accordance with Acceptable Use Polices. The University s resources are limited and the manner in which each individual utilizes these resources impacts the successful efforts of others. With respect for individual needs and limited resources in mind, the University has established standards and policies to permit the acceptable use of these resources. It is important that everyone be cognizant of their obligations, what is meant by proper use and behavior, an understanding of actions that inhibit the success of others, and adhering to and honoring the following basic principles, standards, and policies. 18

19 Acceptable Use Standards and Policies Account and Access Restrictions include but are not limited to: Using the University s technical resources to engage in any activities not directly related to the University s academic, research, administrative, or residential life activities. Using the University s technical resources to engage in illegal activities including violation of local, state, federal, or international law. Using the University s technical resources for storing or transporting copyrighted material, documents/photos/software/music/video or files containing such items. Connecting devices other than computers in residential hall network jacks; acceptable devices include PCs, laptops, and gaming consoles; Prohibited devices include hubs, switches, routers, wireless access points, or other such devices that permit more than one device to connect a single network jack. Devices that interfere with other devices or users on the network may be disconnected. Connecting devices to the University network without appropriate virus and worm related detection software. All computers must have virus protection software. OIT provides this software at no charge to students, faculty, and staff. Using the University s technical resources in an excessive manner or one that causes degradation, incapacitates, compromises, or in any way jeopardizes others use of the University s technical resources. Interfering with or attempting to interfere with service to the University community by modifying computer hardware in offices, labs, or classrooms; distribution of technology viruses; or intentionally creating resource consuming programs that force denial of service. Sharing your account/user ID or password with anyone. Attempting to gain access to other individual s accounts, private files or . Conducting any harassing activities toward University users. Revealing or disclosing confidential information or invasion of another s personal privacy through electronic or other means. Inclusion in messages or web pages the personal audio, image, or video material of individuals or materials owned by them without their approval and written authority. Use or placement of content materials that are abusive, profane, or obscene in , web pages or other network transport mechanisms. Using technical resources for commercial or revenue generating activities that are not authorized by the University. Distributing chain letters or other media that engages individuals with unannounced solicitations that are not related to University business. Removing software or hardware components on University computers or servers supplied by the Office of Information Technology. 19

20 is considered an official source of correspondence and University records. All students, faculty, and staff are responsible for University information sent to account. Privacy The University does not routinely monitor, examine, or otherwise review users online activities. However, the University does reserve the right to access, monitor, audit, and examine network traffic in order to abate network performance issues or if there is reason to believe that a user is in violation of the Acceptable Use Policy. Forgery Falsifying or misrepresenting one s identity or otherwise attempting to impersonate or pass oneself off as another is a violation of the Acceptable Use Policy unless prior written consent has been provided from the representee to the University. Enforcement Violation of the Acceptable Use Policy may result in the University blocking or restricting the use of information resources. Violators may be subject to disciplinary action up to and including possible suspension, dismissal, or termination of employment. Disclaimer The University is responsible for backup, transfer, migration, and recovery of University data that is stored on the University s systems. The University does not guarantee that technical resources are free of objectionable material, defects, errors, viruses, worms, or other malicious content. Additional information: President Clinton signed into law the Digital Millennium Copyright Act in October This law restricts the usage of copyrighted material such as music, written, and video. It is important that everyone understands and follows the statutes on intellectual property rights. Please see the following Web location for more information, A copy of the document can be found at: 20

21 Online Resources Western New England University s main website at: should be your first stop in finding information online about the University. In fact, all of the sites mentioned here are accessible from that main web page. Still, this list of web sites may be of particular interest to members of Western New England University. Office of Information Technology (OIT) Information regarding use of computers on campus; lists of links, URLs of interest to students and faculty. D Amour Library Invaluable research resource for all students many of the services provided on this page require a D Amour Library validation number wh ich you can get at the Library. Academic Schedule Up-to-date information on course schedule information, final exam schedules, academic calendars, and links to our online catalog. The Kodiak Virtual Classroom The University s virtual classroom/course management system. Outlook Web Mail An easy way to read and send via the Internet. Communications Directory Online, searchable, directory of phone numbers and addresses of University faculty and staff. Department of Public Safety Provides information about the Department of Public Safety. School of Law Main page to the Western New England University School of Law. Site Index AZ Provides an alphabetical listing of all major web pages on the University s website along with commonly searched keywords. 21