Policy Guidelines. Your Policy and How it Works. General Terms and Conditions. Definitions. Benefit Terms and Condiitons

Transcription

1 Easy Cover, Easy Choice Policy Guidelines Your Policy and How it Works General Terms and Conditions Definitions Benefit Terms and Condiitons

2 1 EASYCOVER FUNERAL PLAN UNDERWRITTEN BY NEDGROUP LIFE, BROUGHT TO YOU BY NEDBANK AND BOXER What is in this pack? 1 Policy Schedule. 2 Welcome to the EasyCover Funeral Plan Benefits. 3 Your Policy. 4 Policy features about your Policy and how it works. 5 General terms and conditions This explains how the Policy works. 6 Key terms used in this Policy definitions. 7 Benefit terms and conditions This explains how the Benefits you have selected work. The documents listed above and the SMSs we send you make up the contract you have with Nedgroup Life. Cellphone number change is important Kindly let us know when your cellphone number changes, as it is our only way of communicating with you. Your Policy and How it Works EASYCOVER FUNERAL PLAN Dear Policyholder Thank you for purchasing your EasyCover Funeral Plan through Nedgroup Life. Through the EasyCover Funeral Plan you enjoy the following Benefits: Pay Premiums in cash at a Boxer store. Cover up to 15 people. This number can be made up of: Up to 13 children; Up to nine wives; or Up to eight of your cousins. There is a Premium bonus. With the No-lapse Benefit you pay what you can afford when you can afford it. As long as you pay at least the Minimum Premium each month your Policy will not lapse. Pay Premiums in advance for peace of mind. You are guaranteed acceptance onto this Policy. No medical questions are asked or examinations are required to get this Policy. There are no medical exclusions. You don t need a bank account to have this Policy. Pay your Premiums in cash at any Boxer store at any time during the month. This Policy has a Waiting Period of nine calendar months only for death due to natural causes. There is no Waiting Period for Accidental Deaths. If the name of a person does not appear on your Policy Schedule, then he is not covered under this Policy. Make sure the information shown on your Policy Schedule is correct. We may not pay a claim if the information you have given us is not correct. Please read through the documents listed under 'What is in this pack?' carefully. Keep them in a safe place. Those documents and the SMSs we send you form the contract between you and us. We assure you of our continued commitment to delivering affordable and credible insurance. Yours sincerely Managing Director: Nedgroup Life

3 2 Your Policy What makes up your Policy This document (Policy Wording) together with your Policy Schedule and the SMSs we send you every month make up the rules of how your product works. They make up a legal contract between you, the Policy Owner and Main Member on the Policy, and us. You agree to pay the Premiums and perform the duties as set out in this Policy. If we accept your claim, we agree to pay the Cover Amounts based on the Premiums you have paid. References throughout the Policy and Policy Schedule to the masculine include the feminine and in the singular include the plural where appropriate, and vice versa. You must understand your insurance It is important that you understand your insurance. Your Policy only covers you and the Insured Lives, if any, named in the Policy in the event of death. You must understand that a claim will not always be paid when someone in your family dies. If you do not read this document carefully, you will not understand the insurance you have bought. You can cancel the Policy within 30 days of buying it. If you do so, you will receive a premium refund. When you cancel this Policy after thirty 30 days of buying it, your Premiums will not be refunded (paid back to you). The information you give us It is important that you give us accurate information when you take out a Policy and when you add Dependants to your Policy. If the information you provide is incorrect, then we may not pay a claim you submit. If there are any changes in the information you gave us when you took out the Policy or added a Dependant, then you must let us know within 30 days of the information changing. If you have any questions as to how your Policy works or would like to make any changes to your Policy, speak to a Nedbank banker at the Nedbank kiosk in a Boxer store. Or alternatively phone to speak to a consultant about your Policy. Key terms The meanings of all key terms can be found in the definitions section of the general terms and conditions of your Policy Wording (see page 11). The parties to this contract Nedgroup Life Assurance Company Limited ('Nedgroup Life') is the insurance company behind this Policy and is called the underwriter. The underwriter s details are: Nedgroup Life Assurance Company Limited Reg No 1993/001022/06, First Floor, Ridgeside Campus, 2 Ncondo Place, Umhlanga Rocks, We support resolution for unresolved disputes via the Ombudsman for Long-term Insurance. We are an authorised financial services provider (licence number 40915). We are a registered credit provider in terms of the National Credit Act (NCR Reg No NCRCP61). We hold professional indemnity and fidelity insurance cover. Nedbank Limited ('Nedbank'), who is an authorised financial services provider (licence number 9363), sells this Policy. Nedbank's details are: Nedbank Limited Reg No 1951/000009/06, VAT Reg No , 135 Rivonia Road, Sandown, Sandton, 2196, South Africa. Nedbank subscribes to the Code of Banking Practice of The Banking Association South Africa and, for unresolved disputes, supports resolution through the Ombudsman for Banking Services. Nedbank is an authorised financial services provider (FSP No 9363). Nedbank is a registered credit provider in terms of the National Credit Act (NCR Reg No NCRCP16). Boxer Superstores supports this Policy and is referred to as Boxer. Boxer requested Nedgroup Life to provide its customers with a funeral product that meets their needs. Do you understand this Policy? You must make sure you can answer yes to the following questions: Do you understand what this Policy is for? This Policy helps you to pay for a funeral if you or any of the Dependants shown on your Policy Schedule dies. Turn to the 'No-lapse Benefit' section on page 5 for details about the payout you may receive. Read the Policy Schedule to see who is covered under this Policy and what the payout is for each person shown on the Policy Schedule. Do you understand how much you must pay each month and what happens if you don t pay? Read the details in the following sections: 'Paying Premiums and the Cover you receive' (page 3), 'Paying more than your Policy Premium in a month' (page 4), 'No-lapse Benefit' (page 5) and 'Minimum Premium' (page 6). Do you understand who you have bought this insurance from? Read the section above called 'The parties to this contract'. Do you understand when we will make a payment and when we will not pay? See pages 3 to 7 for details. Do you understand how much we will pay and who will get the payment if someone dies? See pages 3 to 7 for details. Do you know how to make a claim? See page 9 for details. Do you understand the limits to the number of Policies you may have and the maximum Cover you may have? See page 8 for details.

4 3 Policy features about your Policy and how it works Pay full amount in Jan Full Cover Affordable, flexible payments No medical examinations No-lapse Benefit Cover for amount paid Cover up to 15 people, including your Extended Family 12th month Premium bonus Pay 11 Premiums and be covered for the 12th month Activating your Policy You must pay your first Premium to activate your Policy and the Cover on your Policy. If you do not pay your first Premium, your Policy will not start. Your Cover only begins once you have paid the first Premium. You may pay less than the full Policy Premium to activate your Policy, but the Premium paid cannot be less than the Minimum Premium stipulated. However, if you pay less than the full Policy Premium, you will not receive the full Policy Cover Amount. Get Policy from Nedbank kiosk Pay first Premium at Boxer till Policy active What you must give us When you buy this Policy, or while having this Policy or when you or your nominated beneficiary makes a claim, you must make sure that you or your nominated beneficiary gives us true and complete details. If you do not give true and complete details, we might: cancel the Policy; and/or refuse to pay any Cover Amount to you or your nominated beneficiary; and/or void the Policy from the start date, which is the date on which you bought the Policy. You may lose all the Premiums you have paid, pay an administration cost to us or repay any Cover Amount we paid to you if we void the Policy. To void the Policy means that we treat the Policy as if it never came into existence in the first place. If we pay any Cover Amount to you and find out that you did not give us true, complete and correct details, you will have to pay the Cover Amount back to us. We can take legal action to recover the Cover Amount we paid and the legal costs from you. If your personal details change If there are any changes to the original details that you gave us when you bought the Policy, you must let us know of the changes by phoning our call centre on or visiting a Nedbank banker at the Nedbank kiosk inside a Boxer store. You must let us know of a change within 30 days of that change happening. If you do not tell us about a change to the original details that you gave us, we might not make a payment when you claim or we might cancel this Policy. Paying Premiums and the Cover you receive Despite anything else said in this document, any Premium paid in advance by you will be used to purchase Future Cover for a fixed future term, and will be allocated accordingly and will therefore be regarded as a Premium as defined in the Long-term Insurance Act. The period of such Future Cover will be communicated to you by means of an SMS. You pay your Premiums in cash in South African rands at a Boxer store. You must pay the full Policy Premium each month to receive the Policy Cover Amount that is shown on your Policy Schedule when you make a valid claim. You may pay less than the full Policy Premium in a month, but this will mean that you will receive less than the Policy Cover Amount that is shown on your Policy Schedule when you make a valid claim. Refer to the No-lapse Benefit section to understand what happens to your Cover Amount when you pay less than the full Policy Premium. The Premium you pay in the current month buys you Cover for the next month. You will have the whole month to pay your Premium to buy Cover for the following month. At the beginning of every month we will SMS you the Cover Amount for that month. If you do not receive this SMS, you may phone our call centre to find out how much Cover you have. If you miss a payment of a Premium, we will tell you by SMS. If you do not pay your Premiums and your Policy lapses, you and your Dependants will no longer be covered. If this happens, we will tell you if your Cover has ended by SMS to the last cellphone number we have for you.

5 4 Who can be covered under your Policy? You can cover the following people under this Policy. For the amount of Cover they qualify for please see your Policy Schedule and the Benefit terms and conditions: Yourself. Your Immediate Family Spouse and up to five children. (See the Benefit terms and conditions for the Immediate Family Funeral Benefit on page 12). Up to eight of your Extended Family members made up of any combination of the following family members Category 1 Dependent child, being a natural child, stepchild, legally adopted child, child adopted by customary means or events, that is a child living with, financially supported by, etc, or who is totally dependent on you because of physical or mental infirmity, or a stillborn child/foetus with at least 182 days of intra-uterine existence. Category 2 o Spouse, being a person who is married to the Main Member by any law, custom or religion, or if you are not so married, a person who is living together with you as a life partner. This is the second or later spouse of the Main Member. o Adult child, being a child who is a natural child, stepchild, legally adopted child, or child adopted by customary means or events who does not qualify on age on the child Benefit on the Immediate Family Benefit. Category 3 Parents and grandparents, being a grandparent, parent or parent-in-law through a natural relationship, or by customary means. Category 4 Aunts, uncles, nieces, nephews, brothers or sisters, being an aunt, uncle, niece, nephew, brother or sister through natural or customary means. Category 5 Other family members by natural or customary means. These would be cousins. To qualify for this Policy To qualify for this Policy you must be a South African Resident. The Insured Lives must be South African Residents and be in South Africa To be insured under this Policy all of the following apply: An Insured Life must be a South African Resident. An Insured Life must ordinarily live in South Africa. An Insured Life must not leave South Africa for more than three months at a time. An Insured Life is still insured if you leave South Africa for three months or less on a holiday or a visit. The Insured Life must notify Nedgroup Life if he intends to travel or live outside the borders of South Africa. In this case Nedgroup Life reserves the right to cancel this Policy. Paying more than your Policy Premium in a month You can pay more than the Policy Premium in a month. The extra Premium buys you Future Cover on your Policy. The extra Premium you pay will go into your Future Cover Wallet. If there is no money in the Future Cover Wallet, then you will need to make a payment towards your Policy. We will send you an SMS if you need to make a payment towards your Policy. APRIL No funds in Future Cover Wallet, no Cover SMS Notification to pay Cancelling your Policy You may cancel your Policy at any time. You may do this by phoning our call centre or speaking to a Nedbank banker at the Nedbank kiosk inside a Boxer store. We will not refund Premiums on your Policy when you cancel your Policy. We will refund you the amount in your Future Cover Wallet only, but you will lose the Future Cover linked to the refunded Premiums. You can only request a refund of the money in the Future Cover Wallet if the balance in the Future Cover Wallet is more than the refund administration fee. Refunds will incur an administration fee, which will be determined by Nedgroup Life from time to time. Refunds can only be paid into a valid bank account. Please contact the call centre for assistance with refunds. If you change your mind within 30 days of buying the Policy You have 30 days from the day on which you buy the Policy to decide whether you want the Policy or not. If you decide that you do not want the Policy, you can cancel the Policy by speaking to a Nedbank banker at the Nedbank kiosk inside a Boxer store or by phoning us during those 30 days only. We will refund Premiums into a bank account only. If you cancel your Policy within 30 days from buying it, we will pay back any Premiums that you paid to us during that time. You can only get your Premiums back if you have not made a claim, or if we have not made a payment to you. If you cancel, you will not be able to make a claim for an event that occurred during the notice period of 30 days. We can cancel this Policy at any time by giving you 30 days notice by SMS If the Policy is cancelled, and you have paid your Premiums for a period after the Policy ended, we will refund you the amount of the Premiums that you paid to us after the Policy was cancelled. Premium bonus If you have kept your Policy active for 11 months, then Boxer and Nedbank will pay your Premiums for you in the 12th month of your Policy. This is Boxer and Nedbank's way of saying thank you for paying your Premiums. The Premium that will be paid towards your Policy is equal to the average of the Policy Premiums paid during the previous 11 months.

6 5 Extra Premium bonus If you pay 10 months Premiums at once, you will receive an extra free bonus month. That is, Nedbank and Boxer will pay your Premiums for one month. On top of this they will pay the Premium in the 12th month of your Policy. This means that, if you pay 10 months Premiums upfront on your Policy, you get the extra Premium bonus (one free month) and the Premium bonus (one free month). That means you get two free months if you paid for 10 months in one Premium payment. Instant-claimable benefit When you submit a claim, you will be able to claim on your instant-claimable benefit. Your instant-claimable benefit is equal to the amount in your Future Cover Wallet. The instant-claimable benefit can be paid into a bank account only and will be processed within eight working hours of us receiving the claims form. Please note that, if you do not bank with Nedbank, this payment may take up to two days to reflect in your account. If there is no money in your Future Cover Wallet, then you will have no instant-claimable benefit. When you make a claim and you have paid the full Policy Premium every month When you make a valid claim and you have been paying the full Policy Premium each month on your Policy from the starting date of your Policy or for at least the previous nine months, we will pay you the Policy Cover Amount as shown on your Policy Schedule for the Insured Life you are claiming for. Refer to the 'Waiting Period and when we will not pay' section to understand when you will be paid while the Waiting Period is still applicable to your Policy. Refer to the 'No-lapse Benefit' section for more details on how your Cover is affected if you pay less than the Policy Premium in a month. When you make a claim and you have been paying less than the full Policy Premium, but have paid at least the Minimum Premium each month When you make a valid claim and you have been paying less than the full Policy Premium, but have at least paid the Minimum Premium for at least nine months in the case of a natural death, we will pay you a Cover Amount that is less than the full Policy Cover Amount shown on your Policy Schedule for the life you are claiming for. The Cover Amount we pay you depends on the Premiums you have paid. Refer to the 'No-lapse Benefit' section to find out how your Cover Amount is affected when you pay less than the full Policy Premium in a month. 30-day Grace Period If you are unable to pay the full Policy Premium or at least the Minimum Premium in a month, then you will have a 30-day Grace Period to make up this missed payment. If you have not paid a Premium in a month, then you will have to pay the full Policy Premium and at least the Minimum Premium to prevent your Policy from lapsing. If your Policy lapses, you can automatically reinstate your Policy by paying Premiums again. When your Policy is reinstated, the Waiting Period will start again. Refer to the 'No-lapse Benefit' section to see how you can prevent your Policy from lapsing. No-lapse Benefit Your Policy has a No-lapse Benefit. This Benefit helps you keep your Cover. It helps you to stop your Policy from lapsing. This Benefit is available when times are tough and you cannot afford to pay the full Policy Premium. The No-lapse Benefit allows you to pay less than the full Policy Premium in a month. If you are unable to pay the Policy Premium that is shown on your Policy Schedule, then under the No-lapse Benefit you must pay at least the Minimum Premium to prevent your Policy from lapsing. When you have paid less than the Policy Premium in a month, then the Cover Amount we pay will be less than that shown on your Policy Schedule. The amount we pay to you will be calculated based on the Premiums you paid. If you pay your full Policy Premium or more every month, or if you pay your full Policy Premium or more for more than nine months in a row If you pay your full Policy Premium every month or for more than nine months in a row, then the No-lapse Benefit will not be applicable, as you do not need it. If you pay your full Policy Premium every month, then your Cover Amount for each Insured Life is that shown on the Policy Schedule. It will be the full Policy Cover Amount as shown on the Policy Schedule for each Insured Life. If you have paid less than your full Policy Premium in the previous nine months If you have paid less than the full Policy Premium in at least one of the previous nine months, then the No-lapse Benefit will be activated. When the No-lapse Benefit is activated, the Premium you paid is used to calculate how much Cover that Premium can buy. The Cover Amount calculated under the No-lapse Benefit will be the Cover on your Policy for the next month. The No-lapse Benefit works in two ways to prevent your Policy from lapsing: 1 If you have paid less than or equal to what you did in the previous month and it is less than the Policy Premium, your Cover for the next month will be calculated based on the Premium you paid in the current month. 2 If you have paid more than what you did in the previous month, your Cover for the next month will be calculated based on the Premiums you paid during the previous nine months. This is the average of the Premiums paid during the previous nine months and is to your benefit, as your Cover should increase. If the Waiting Period is no longer applicable to you and any of your Dependants, the Waiting Period will also not be applicable to this increased portion.

7 6 Example 1 JUL AUG SEP Pay less than Premium Example 2 Pay less than previous month and less than Premium You are covered according to a percentage of the total payment made in the previous nine months AUG SEPT OCT Pay less than Premium Pay more than previous month s Premium * If you pay the full Premium, you get full Cover. If you pay half of the Premium, your Cover will be reduced. Your Cover increases according to a percentage of the total payment made in the previous nine months Minimum Premium You must pay at least the Minimum Premium towards your Policy every month to prevent it from lapsing. The Minimum Premium is R10 and is a feature of your No-lapse Benefit. It helps you to maintain your Cover when you are struggling financially. You must understand though that, by paying the Minimum Premium on your Policy in a month, the Cover on your Policy will be reduced. See the 'No-lapse Benefit' section for how your Cover will be reduced. PAY R10 Minimum amount Still covered, but at a reduced amount Automatic-reinstatement benefit If you do not pay at least the Minimum Premium towards your Policy every month, it will lapse. However, you can automatically reinstate your Policy by simply paying Premiums on your Policy again. This is called the automaticreinstatement benefit. If you have had a birthday since the Policy lapsed, then your Policy Premium may increase. If you turned 76 while your Policy was in a lapsed state, you will be too old to reinstate your Policy. We will let you know by SMS. Please refer to the 'Age requirements' section. When your Policy is reinstated, the Waiting Period will start again. For details on how Waiting Periods work please refer to the 'Waiting Period and when we will not pay a claim' section. Grace month benefit You will have three grace months on your Policy. A grace month is a month when you do not have to pay a Premium towards your Policy. Grace months will be used automatically when you do not pay at least the Minimum Premium. You may use one grace month per Policy year only. You may not use a grace month during the Waiting Period applicable to your Policy. We will send you an SMS when you have used a grace month under your Policy. Because you did not pay a Premium in the grace month, you will be considered under the No-lapse Benefit not to have paid any Premium towards your Policy.

8 7 General Terms and Conditions How to claim Refer to the General terms and conditions section for help on how to claim. General terms and conditions Age requirements The minimum age you can be to qualify as the Main Member for this Policy or as the Policy Owner is 18 years old. The maximum age you can be to qualify as the Main Member for this Policy or as the Policy Owner is 75 years old. Waiting Period and when we will not pay a claim There is no Waiting Period for Accidental Deaths. The Policy start date is the date on which the first premium is paid. The Waiting Period applicable to this Policy is nine calendar months. For example, if your Cover started on the 15th of January, then the last day of your Waiting Period would be on the 14th of October that same year. More specifically Immediate Family Dependants o For the Main Member, the first spouse and the first five children (in other words the Immediate Family Dependants) the Waiting Period is nine calendar months. o For any Immediate Family Dependants added to the Policy within 60 days of the starting date of the Policy the Waiting Period will also be nine calendar months from the day the Policy starts. o For any Immediate Family Dependants added more than 60 days after the start of the Policy the Waiting Period of nine calendar months will start on the day they are added to the Policy. Extended Family Dependants o For Extended Family Dependants the Waiting Period is 12 calendar months. o For any Extended Family Dependants added to the Policy within 60 days of the starting date of the Policy the Waiting Period will also be 12 calendar months from the day the Policy starts. o For any Extended Family Dependants added more than 60 days after the start of the Policy the Waiting Period of 12 calendar months will start on the day they are added to the Policy. No claim will be paid under this Policy if there is a death due to natural causes (also known as death due to an illness) within a Dependant s Waiting Period. We will not pay claims for any injury you deliberately cause to yourself, suicide or suicide attempt in the first 24 months of the Policy start date, reinstatement date, or date the Dependant or Benefit was added to the policy. We will not be obliged to make payment in respect of any condition, results or event that happens directly or indirectly because the Insured Life breaks any criminal law, or that occurred before the Insured Life was added to the Policy. We will not pay claims as a result of war, invasion, acts of foreign enemy, terrorism, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection or military power (or if power is taken and the person taking the power does not have the right to do this) or strike, labour dispute or industrial action or as a result of ionising radiation or contamination by radioactivity from any nuclear waste or fuel. When does your Policy end? The Policy will end if: you die and your spouse or adult children do not take ownership of the Policy; or you do not pay the required Premium (full Policy Premium plus at least the Minimum Premium) within the 30-day Grace Period; or we or you cancel the Policy. If you die, your partner or adult child can keep the Policy If you die, your partner or adult child can keep the Policy by making himself the Main Member on the Policy. To do this he must tell us telephonically or go to the Nedbank kiosk inside a Boxer store. We will tell your partner or adult child how much he will have to pay each month to keep the Policy. Passing ownership of your Policy to a spouse or adult child You can pass the ownership of your Policy to your spouse or your adult child. You cannot cede your rights under this Policy. If you try to give the rights under this Policy to another person, it will not be legally valid. This means you may not promise the money that will be paid out when you die to someone else or to cover a loan. You or any Insured Life may not make any loan against the Cover or take any part of the Cover in cash. We can change the amount of the Policy Premium you must pay We can increase the Premium that you must pay for your Policy from time to time. We will give you 30 days notice by SMS to tell you about the increase in the Policy Premium. Or we may send you an SMS to collect the written notice from the Nedbank kiosk inside a Boxer store. We can change this Policy We can change the conditions of this Policy at any time by giving 30 days notice by SMS. None of the changes that we make will affect the Cover Amount that we will pay to you under this Policy. We will let you know in writing or by SMS of any changes that we make to this Policy. If we let you know in writing, we will send you an SMS to collect the documentation about the change in your Policy from the Nedbank kiosk inside a Boxer store. You can make changes to your Policy You can make changes to your Policy through the call centre or at the Nedbank kiosk inside a Boxer store. Restarting the Policy You can restart your Policy If the Policy ended because you did not pay your Premiums or because you asked us to cancel it, you can restart your Policy. You can restart your Policy by paying your Premium at any Boxer store.your Policy will restart on the day that you pay your Premium at any Boxer store. Your next Premium will be due on the first day of the month after you paid your Premium at any Boxer store. You will not have to pay the Premiums for the time from when the Policy ended, to the date on which you restart the Policy. We will not pay for claims for a death that occurred during the period that you did not pay your Premiums. When you restart your Policy All Waiting Periods and relevant exclusions start again. See the 'Waiting Period and when we will not pay a claim' section on this page. Your grace periods will start again. This will be as if you had just bought a new Policy.

9 8 We will pay a Cover Amount only if there is a valid claim We must confirm that you have a valid claim before we will pay any Cover Amount to you. You do not get anything back when the Policy ends We will not pay any amount back to you if you cancel this Policy, unless you cancel within the first 30 days after paying the first premium. South African law applies and disputes are heard in South African courts South African law applies to this Policy. Any dispute under this Policy will be heard in the courts of the Republic of South Africa. A dispute is when you do not accept a decision we make about this Policy or a claim. If we make a mistake on your Policy If we make a mistake on your Policy and your Policy would be valid if we had not made the mistake, we will not cancel your Policy. If we make a mistake on your Policy and treat your Policy as valid when it is not valid, then we will void the Policy. To void the Policy means that we treat the Policy as if it never came into existence in the first place. You agree that we can share your private information Insurance companies are allowed to share details about claims and personal information, including credit information, with other insurance companies. This is so that the insurance companies can make a fair assessment and decision about who they can afford to insure and how much they can afford to pay out. It is also to prevent and reduce the number of fraudulent claims. You give us the right to share your personal details and insurance information that you give us for any insurance policy or claim with other insurance companies.you also give us the right to share the personal details and insurance information of any other person whom you represent or register under this Policy. We can share your information with others after this Policy ends We are allowed to share your information with other insurance companies even if this Policy ends for any reason. You and any Insured Life on this Policy must comply with the terms and conditions You and other Insured Lives covered under this Policy or anyone acting on your or their behalf must comply with all the terms and conditions of this Policy. We will not pay any Cover Amount under this Policy, unless you and they do so. Limits to the number of Policies you may have and the maximum Cover you may have You may have one (1) EasyCover Funeral Plan only. The maximum amount that the EasyCover Funeral Plan will pay out for any Insured Life is R The maximum for children is less than this. You can be insured under more than one Policy with Nedgroup Life. You must remember though that we will not make a payment of more than R in total under any funeral insurance policy for your death or that of any Dependants on your Policy, no matter how many funeral policies you have with us or any other Funeral Insurance Provider (this includes burial societies and funeral parlours). The R limit includes all policies with us and other Funeral Insurance Providers (this includes burial societies and funeral parlours). We will pay out a total amount of up to R (this includes payments from other insurers, burial societies and funeral parlours) only for a valid claim. How this works: 1 You can have one EasyCover Funeral Plan and one other funeral policy. This other funeral policy can have a maximum cover of R only for any of the Insured Lives under this Policy. If you or any of your Dependants have more than R funeral cover from any other funeral policy, you and those Dependants do not qualify for this Policy. Your banker would have asked you this question and stopped you from taking out this Policy. 2 If you or any of your Dependants have more than R funeral cover with us and/or any other Funeral Insurance Providers (this includes burial societies and funeral parlours) when you make a claim, we may not pay your claim. We may pay only a portion of your claim up to a total of R for that claim. We will not pay your claim if you have already received R for a claim. 3 We will not pay a claim under this Policy if we find out you had one or more policies with other Funeral Insurance Providers that gave you cover of more than R The above limits also apply to your dependent children on your Policy. We will not make a payment of more than the following amounts for all the funeral Policies with us if your child dies: If your child is between 14 and 21 years old at death, we will pay at most R If your child is between 6 and 13 years old at death, we will pay at most R If your child is between 1 and 5 years old at death, we will pay at most R If your child is under 1 year old at death, we will pay at most R We may increase the limits from time to time. If you claim more than the maximum amounts given above, we will pay the maximum amounts shown above only. We will not pay back any part of your Premiums if you have paid Premiums for more Cover than you are actually allowed. We make a payment only if you have a valid claim We will make a payment to you only if we are sure that you have a valid claim. We have the right to investigate all claims made against this Policy. All the payments that we make are in South African rands, without interest We pay into a South African bank account only. Any payment that we make will be in South African rands. No interest will be added to the amount that we pay under this Policy. Who receives the payout when there is a valid claim? If you have a valid claim, we will pay you or, when you die, the nominated beneficiary or Your Estate will receive the money in terms of this Policy. You must choose who will get the money from the Policy if you, as the main Insured Life, die. When you buy the Policy, you must tell us who you have nominated to be your beneficiary. A nominated beneficiary is the person who you decide will get the money when you die. If you do not nominate a beneficiary and you die, we will pay the money in the order listed below. The list will first be applied to family members on the Policy and then to family members not on the Policy. If the family member is not on the Policy, proof of relationship will be required. Your partner on this Policy, or if there is no partner on this Policy; then Your child 18 years or older on this Policy, or if there is no child 18 years or older on this Policy; then Your parent on this Policy, or if there is no parent on this Policy; then Your partner who is not on this Policy, or if there is no partner; then Your child 18 years or older who is not on this Policy, or if there is no child 18 years or older; then Your parent who is not on this Policy, or if there is no parent; then Your Estate.

10 9 Making a claim Who makes the claim? If there is a claim under this Policy, you, the nominated beneficiary or the executor of Your Estate or anyone acting on your or their behalf must send the claim to us. The executor of Your Estate is the person who must deal with the distribution of Your Estate after you have died. You, the nominated beneficiary or the executor of Your Estate must send the claim to us in writing with full details as soon as possible after the death. You must give us all the information that we need from you when you claim We will ask you for full details of your claim. We will not pay any amount if you do not give us the documents, information or medical evidence that we need to assess your claim. You, or the nominated beneficiary or the appointed executor, must pay the costs to get the information to us, for example postage, courier and delivery costs. If we need more information than what you have given us, you allow us to contact any person (including a medical practitioner or hospital) we think should give us the information, and you allow any person (including a medical practitioner or hospital) who we contact to provide us with the information, including medical information. See the 'How to claim' section on page 7 for details. Time limit: 180 days You have 180 days from the date of the Insured Life s death to notify us of the claim. If we are not notified of the death during the period of 180 days, we will not have to pay the claim. If you make a claim that is against the law We will not pay any amount if any Insured Life or anyone acting for any Insured Life or your nominated beneficiary breaks any criminal law that causes the claim. If you or your nominated beneficiary makes a fraudulent claim, you will lose all the Premiums that you have paid and we will not pay any amount to you or your nominated beneficiary. We can decide to either void or cancel the Policy from the date on which any criminal law was broken. To void the Policy means that we treat the Policy as if it never came into existence in the first place. If we void the Policy, we will not pay your Premiums back to you. Once we have paid a claim, we are released from our duties under this Policy If we pay any amount for a claim that you submit, we will have no further legal responsibility for that particular claim under this Policy. How to claim Phone us When you have a claim, you must phone us on during office hours to get a claim form. We will tell you what other documents we need from you. The following documentation, required to consider a death claim, can be handed in at the nearest Nedbank kiosk at your nearest Boxer store: An original certified copy of the final death certificate. An original certified copy of the identity document of the deceased. If the deceased was younger than 18 years of age, a full birth certificate will be required. An original certified copy of the identity document (ID book) of the person making the claim. A fully completed claim form. A BI-1663/DHA-1663 form (notification of death). A bank-certified copy of a bank statement for the account into which the benefit will be paid. A burial order or invoice/receipt for the funeral. The following is a list of the types of other documents we could ask you to provide to us: Proof of the relationship of the deceased to the person submitting the claim. Proof of ownership of the bank account into which the Benefit is to be paid if this is not the nominated beneficiary s account. A police report (only required if the death is reported as unnatural). For further information you may go to a Nedbank banker at the Nedbank kiosk inside a Boxer store. Or you may contact Nedgroup Life s Client Care Centre on We will accept copies of documents that are certified by a commissioner of oaths. Please make sure that you read the claim form carefully for any extra requirements. Send us the claim A Nedbank banker at the Nedbank kiosk inside a Boxer store can help you to make a claim. You can also contact Nedgroup Life on We will carefully review the documents for the claim, and will tell you if there are any problems. You need to have the following documentation ready: If you need a claim form, call during office hours. A certified copy of the identity document of the deceased A certified copy of the death certificate. (This can be obtained from the undertaker.) B1-1663/DHA-1663 Certificate of Notification/Register of Death. (This can be obtained from the undertaker.) * If we approve your claim, we will pay your nominated beneficiary within 48 hours after we have received all the documents that we ask your nominated beneficiary for. Please note that if you do not bank with Nedbank, this payment may take up to two days to reflect in your account. To make a claim go to the Nedbank kiosk inside the nearest Boxer store. The Nedbank sales staff will help you process your claim. Or you can call us on or you can fax the documents to

11 10 Complaints You can challenge any rejected claim or dispute You can lodge a dispute if you think: we wrongly refused to pay an amount for a claim; or we wrongly voided this Policy; or we did not pay the correct amount for a claim. You must lodge your dispute by writing a letter of complaint to us or the Ombudsman for Long-term Insurance ('ombudsman') or you can call the ombudsman. This is called making a representation. You must make your representation to us within 90 days (the 'representation period') of the date on which we SMS you about the rejection of the claim or voiding of this Policy. You must send your written representation to us by post or fax to: Complaints Resolution Officer, Nedgroup Life, PO Box , East End, complaints@nedgrouplife.co.za Tel: Fax: You may call the ombudsman on the number below or send your written representation to the ombudsman by post or fax to: The Ombudsman for Long-term Insurance, Private Bag X45, Claremont, 7735 Tel: Fax: If you are not happy about the result of the dispute resolution, you can take legal action against us to enforce the claim. To take legal action you must serve a summons on us (give or send an official document to us to appear in court). You must have the summons served on us within 180 days after the representation period has ended. If you do not serve the summons in time and we would have had to pay you for that claim, we will no longer have to pay you an amount for that claim. Complaints procedure If you have a complaint about this Policy: First try to resolve the problem by contacting us: Manager: Client Service, Nedgroup Life, PO Box , East End, 4018 Tel: Fax: If you are still not happy, you can complain by phoning us on, writing to us at or sending a fax to us on: The Complaints Resolution Officer, Nedgroup Life, PO Box , East End, 4018 Tel: Fax: If you are still not happy, you may submit the complaint to the ombudsman, as detailed above. If you feel that the Policy or the way that the Policy was sold to you does not meet legal requirements, or if you are not happy about the advice received, please contact us: The Complaints Resolution Officer, Nedgroup Life, PO Box , East End, 4018 Tel: Fax: You must give us the right information and signing of documents You must give us all relevant information and include all details. The information that you give us is your responsibility. You must make sure that the information that you or anyone else on your behalf gives to us is correct. You must not sign any incomplete or blank documents. No person can make you do this. How to communicate with us You can phone us or speak to a Nedbank banker at the Nedbank kiosk inside a Boxer store if you need to tell us something about your Policy. If you phone us, we might tell you that you must write to us in the particular circumstances instead. You must then send us a written communication of what you want to tell us. Take this to a Nedbank banker at the Nedbank kiosk inside a Boxer store and he will fax the letter to us. If this Policy says that you must write to us in particular circumstances, then that is how you must communicate with us. When you phone us, we will record the conversation that you have with us. These recordings will become part of your Policy. Charges An R8,00 administration fee is paid to Nedgroup Life every month to cover the cost of administrating this Policy. Quick-reference information There is certain information that we must give you in terms of the law. This part of the document contains that information. It is not part of your Policy. To contact us about claims For all claim matters please contact Nedgroup Life on: Tel: Fax: To contact us about service and administration matters For all service and administration matters please contact Client Care Services, Nedgroup Life: Manager: Client Service, Nedgroup Life, PO Box , East End, 4018 Tel: Fax: For a detailed claims procedure please refer to the 'How to claim' section. INSURANCE FRAUDLINE Nedgroup Life insurance fraudline

12 11 Definitions Key terms used in this Policy definitions In this Policy we use certain key terms that have very specific meanings.the list below gives the definitions of those key terms: Accidental Death This is death as a result of an accident. An accident is an unforeseeable event that occurs after the Cover has started and which in a violent, external and visible manner, independently of any other cause, directly causes an injury resulting in an Insured Life's death within 90 days of the event taking place. Benefit This is a benefit on your Policy for which you are paying Premiums. The Benefits on your Policy are listed on your Policy Schedule under the names of each of your Dependants. Cover, Cover Amount This is what we will pay you when you make a claim under this Policy. It is determined by the Premiums you pay each month. Dependants These are the people whom you have added to your Policy and whose names appear on your Policy Schedule. Only the Dependants whose names appear on your Policy Schedule are covered under this Policy. Dependants are also Insured Lives. Extended Family, Extended Family Dependants An extended family consists of an additional wife/wives, a dependent child/children, an adult child/children, a parent(s), a grandparent(s), an aunt(s), an uncle(s), a niece(s), a nephew(s), a brother(s), a sister(s) and a cousin(s). You can cover up to 8 members of your Extended Family. Funeral Insurance Provider This is an institution or a company that is regulated and registered in terms of the Long-term Insurance Act and is selling funeral insurance policies inside or outside the borders of South Africa. Future Cover When you pay Premiums, you buy Cover for the future on your Policy. When you pay more than your Policy Premium, this amount buys you Future Cover on your Policy. Future Cover Wallet When you pay more than the Policy Premium in a given month, this wallet will hold the extra Premium you have paid on your Policy. Immediate Family, Immediate Family Dependants This is your spouse and 5 children who qualify for the Immediate Family Funeral Benefit. Insured Lives These are the people whose names appear on the Policy Schedule and who are covered under the Policy. Minimum Premium The Minimum Premium is set out under the 'Minimum Premium' section. You must pay at least the Minimum Premium every month to prevent your Policy from lapsing. No-lapse Benefit This Benefit is for you to use so that you can prevent your Policy from lapsing. In a month when you can t afford to pay the full Policy Premium, you can pay what you can afford, as long as it is at least equal to the Minimum Premium to prevent your Policy from lapsing. To see how this Benefit works refer to the 'No-lapse Benefit' section. Policy Your Policy is the agreement you and we have in respect of the Cover you get. Policy Cover Amount This is the Cover Amount that is shown on your Policy Schedule. You set the Policy Cover Amount when you took out your Policy. You may not always be paid the full Policy Cover Amount if you have not paid the Policy Premium every month. Policy Premium This is the amount that is shown on your Policy Schedule. You set this amount when you took out your Policy. This is the amount you need to pay every month to receive the full Policy Cover Amount on your Policy when you claim. If you do not pay the full Policy Premium every month, then the Policy Cover Amount you will receive when you claim will be reduced to match the Premiums you paid. Policy Schedule This is the document that tells you who is covered under your Policy, how much they are covered for and how much (the Premium) you need to pay each and every month to enjoy the full Policy Cover Amounts. This document tell you what your Policy Premium and Policy Cover Amounts are. Premium This is what you pay to us each month to buy the Cover Amount for the next month. 30-day Grace Period If you are unable to pay your Premium in a month, then you will have 30 days to make up the missed Premium. If you have missed a Premium on your Policy, then you will have to pay at least the full Policy Premium plus the Minimum Premium. South African Resident This is a legal, natural person who permanently lives in South Africa and has a South African identity document (ID book). Waiting Period This is the period for which a payment will not be made if someone dies from natural causes (also known as death due to illness). The Waiting Period is nine calendar months. Please see the 'Waiting Period and when we will not pay a claim' section to see how this period works. We, us, the Insurer All these names refer to Nedgroup Life. You, your, yourself, Main Member, Policy Owner These names refer to you as the Main Member on the Policy as well as to the owner of the Policy. In other words, it is the person with whom Nedgroup Life has the contract. Your Estate Your estate is all the money, property and things you own when you die.

13 12 Benefit Terms and Condiitons Main Member Benefits These Benefits apply to you, the Main Member and Policy Owner. Main Member Family Supporter Benefit What is this Benefit? If you die, this Benefit pays to your nominated beneficiary the amount of money shown on your Policy Schedule every month for three, six, nine or 12 months. The number of months this Benefit pays for is shown on your Policy Schedule. The amount of money this Benefit pays to your nominated beneficiary is shown on your Policy Schedule, but this amount will change if you do not pay the full Policy Premium every month. This Benefit is there to help you support your family when you no longer can. Your family will be able to use this Benefit to pay for monthly expenses such as groceries and school fees. You have to have the Main Member Funeral Benefit to qualify for this Benefit. How does this Benefit work? You must be at least 18 years old to qualify for this Benefit. You must be 75 years old or younger to qualify for this Benefit. If you try to restart your Policy after you have turned 76, then this Benefit will be deleted from your Policy and the Dependants covered under it will no longer be covered. The amount of money this Benefit pays out is paid to your nominated beneficiary and is shown on your Policy Schedule. You chose this amount when you took out your Policy. You can change this amount by phoning us or speaking to a Nedbank banker at the Nedbank kiosk inside a Boxer store. The amount of money this Benefit pays will be the same for all the months it pays. If you increase this amount, a separate Waiting Period will apply to the increased amount. The number of months during which this Benefit is paid to your nominated beneficiary is shown on your Policy Schedule. You chose the number of months this Benefit pays for when you took out your Policy. You can change the number of months by phoning us or speaking to a Nedbank banker at the Nedbank kiosk inside a Boxer store. If you increase the number of months this Benefit pays for, a separate Waiting Period will apply to the increased number of months. The amount of money this Benefit pays out is based on the Premiums you pay every month. If you pay the full Policy Premium for more than 9 months in a row, then the amount paid by this Benefit will be the amount shown under this Benefit on your Policy Schedule. This Benefit is called the Main Member Family Supporter Benefit. It will be shown under the Main Member s details. If you do not pay the full Policy Premium every month, then this Benefit will pay an amount based on the Premiums you have paid. Please refer to the 'Policy features about your Policy and how it works' section to see how your Benefit is affected when you do not pay the full Policy Premium every month. Please refer to the 'Policy features about your Policy and how it works' and the 'General terms and conditions' sections to see details on: how to claim under this Benefit; how this Benefit pays out; and how much this Benefit will pay out. Immediate Family Funeral Benefit This Benefit applies to your first spouse, and your first five children. Your spouse and children are only covered under this Benefit if their names appear under this Benefit on your Policy Schedule. What is this Benefit? This Benefit pays you a lump sum on the death of your spouse or children. You will be able to use this Benefit to pay for the expenses associated with a funeral. How does this Benefit work? You must be at least 18 years old to qualify for this Benefit. You must be 75 years old or younger to qualify for this Benefit. If you try to restart your Policy after you have turned 76, then this Benefit will be deleted from your Policy and the Dependants covered under it will no longer be covered. The amount of money this Benefit pays to you is shown on your Policy Schedule. It is a percentage of the Policy Cover Amount you chose for yourself when you took out your Policy. These percentages are listed on your Policy Schedule. If you change your Policy Cover Amount under the Main Member Funeral Benefit, then the amount paid under this Benefit to you for each of your Immediate Family members will change. You can change your Policy Cover Amount by phoning us or speaking to a Nedbank banker at the Nedbank kiosk inside a Boxer store. If you increase your Policy Cover Amount, a separate Waiting Period will apply to the increased Cover Amounts for you and your Dependants. The amount of money this Benefit pays out is based on the Premiums you pay every month. If you pay the full Policy Premium for more than nine months in a row, then the amount paid by this Benefit will be the amount shown on your Policy Schedule for each of your Immediate Family members under this Benefit. This Benefit is called the Immediate Family Funeral Benefit. It will be shown under the Main Member s details. If you do not pay the full Policy Premium every month, then this Benefit will pay an amount based on the Premiums you have paid. Please refer to the 'Policy features about your Policy and how it works' section to see how your Benefit is affected when you do not pay the full Policy Premium every month. Please refer to the 'Policy features about your Policy and how it works' and the 'General terms and conditions' sections to see details on: how to claim under this Benefit; and how this Benefit pays out. Please refer to your Policy Schedule to see how much this Benefit pays out for each of your Immediate Family members on your Policy Schedule. You pay the same amount for this Benefit whether you have no one on it or have the maximum of six people on it. These are one spouse and five children. You have to have this Benefit to qualify for the Main Member Family Supporter Benefit, even though you may not have any Dependants under this Benefit.

14 13 Stillborn children This Benefit will pay for a maximum of two stillborn children. Newborn children If you and your partner have a newborn child, you need to let us know about them so that we may add them to this Policy. There will not be a Waiting Period if you make a claim for the death of the newborn child, unless a Waiting Period still applies to you. Dependent child A dependent child is a natural child, stepchild, legally adopted child, child adopted by customary means or events, or a child who is totally dependent on you because of physical or mental infirmity, or a stillborn child/foetus with at least 182 days of intra-uterine existence. You can add up to five children under this Benefit. Additional children must be added under the Extended Family Benefit. Your dependent children will not be covered under this Benefit after the end of the month in which they turn 21. You will have the option to have them automatically switched to the Extended Family Benefit as an adult child. Phone us or speak to a Nedbank banker at the Nedbank kiosk inside a Boxer store to select this option for your dependent children. Once five (5) claims have been paid for children under this Benefit, additional children must be added under the Extended Family Benefit. If a child is deleted from this Benefit for any reason, such as switching him to the Extended Family Benefit, he cannot be replaced by another child under this Benefit. Additional children must be added under the Extended Family Benefit. Dependent child payout The amount paid out under this Benefit for dependent children is a sliding scale percentage (%) of the Cover the Main Member qualifies for based on the Policy Premiums paid. For more details refer to your Policy Schedule and the 'Policy features about your Policy and how it works' section. Spouse A spouse is a person who is married to the Main Member by any law, custom or religion or, if you are not so married, a person who is living together with you as a life partner. You can add one spouse only under this Benefit. Additional spouses can be added under the Extended Family Benefit. Your spouse must be at least 18 years old to be on this Policy. Your spouse must be 75 years or younger to be on this Policy. Spouse payout The amount paid out under this Benefit for a spouse is 100% of the Cover the Main Member qualifies for based on the Policy Premiums paid. For more details refer to your Policy Schedule and the 'Policy features about your Policy and how it works' section. Extended Family Benefit This Benefit applies to your Extended Family members. You can cover up to eight Extended Family members under this Benefit. You can cover an additional eight wives, or eight children or eight of the same type of Extended Family member. Your Extended Family members are covered under this Benefit only if their names appear under this Benefit on your Policy Schedule. You have to have the Main Member Funeral Benefit and the Immediate Family Funeral Benefit to qualify for this Benefit. What is this Benefit? This Benefit pays you a lump sum on the death of any of the Extended Family members listed on your Policy Schedule. The intention with this Benefit is to allow you as a family member to contribute to the expenses associated with a funeral. How does this Benefit work? You must be at least 18 years old to qualify for this Benefit. You must be 75 years old or younger to qualify for this Benefit. If you try to restart your Policy after you have turned 76, then this Benefit will be deleted from your Policy and the Dependants covered under it will no longer be covered. The amount of money this Benefit pays to you for each of your Extended Family members is shown on your Policy Schedule. It is a percentage (%) of the Policy Cover Amount you chose for yourself when you took out your Policy. These percentages are listed on your Policy Schedule. If you change your Policy Cover Amount under the Main Member Funeral Benefit, then the amount paid under this Benefit to you for each of your Extended Family members will change. You can change your Policy Cover Amount by phoning us or speaking to a Nedbank banker at the Nedbank kiosk inside a Boxer store. If you increase your Policy Cover Amount, a separate Waiting Period will apply to the increased Cover Amounts for you and your Dependants. The amount of money this Benefit pays out is based on the Premiums you pay every month. If you pay the full Policy Premium for more than nine months in a row, then the amount paid by this Benefit will be the amount shown on your Policy Schedule for each of your Extended Family members under this Benefit. This Benefit is called the Extended Family Funeral Benefit. It will be shown under the Main Member s details. If you do not pay the full Policy Premium every month, then this Benefit will pay an amount based on the Premiums you have paid. Please refer to the 'Policy features about your Policy and how it works' section to see how your Benefit is affected when you do not pay the full Policy Premium every month. Please refer to the 'Policy features about your Policy and how it works' and the 'General terms and conditions' sections to see details on: how to claim under this Benefit; and how this Benefit pays out. Please refer to your Policy Schedule to see how much this Benefit pays out for each of your Extended Family members shown on your Policy Schedule. Extended Family Benefit You can cover up to eight of your Extended Family members, made up of any combination of the following family members: Category 1 dependent child A dependent child is a natural child, stepchild, legally adopted child, child adopted by customary means or events, or a child who is totally dependent on you because of physical or mental infirmity, or a stillborn child/foetus with at least 182 days of intra-uterine existence.

15 14 Your dependent children will not be covered under this Benefit after the end of the month in which they turn 21.You will have the option to have them automatically switched to the Extended Family Benefit as an adult child. Phone us or speak to a Nedbank banker at the Nedbank kiosk inside a Boxer store to select this option for your dependent children. Payout The amount paid out under this category is a percentage (%) of the Cover the Main Member qualifies for based on the Policy Premiums paid. For more details refer to your Policy Schedule. Category 2 spouse and adult children Spouse A spouse is a person who is married to the Main Member by any law, custom or religion, or if you are not so married, a person who is living together with you as a life partner. This is the second spouse of the Main Member. You can cover up to eight spouses under the Extended Family Benefit. A spouse must be at least 18 years old to be on this Policy. A spouse must be 75 years or younger to be on this Policy. Adult child An adult child is a child who is a natural child, stepchild, legally adopted child, or child adopted by customary means or events who does not qualify on age under the child benefit on the family policy type. You can cover up to eight adult children under the Extended Family Benefit. An adult child must be at least 21 years old to be on this Policy. An adult child must be 75 years or younger to be on this Policy. Payout The amount paid out under this category is 100% of the Cover the Main Member qualifies for based on the Policy Premiums paid. For more details refer to your Policy Schedule. Extended Family Benefit Category 3 parents and grandparents Parents A parent is a parent or parent-in-law through a natural relationship, or by customary means. You can cover up to four parents under the Extended Family Benefit. A parent must be at least 18 years old to be on this Policy. A parent must be 75 years or younger to be on this Policy. Grandparent A grandparent is any grandparent through a natural relationship, or by customary means. You can cover up to four grandparents under the Extended Family Benefit. A grandparent must be at least 35 years old to be on this Policy. A grandparent must be 75 years or younger to be on this Policy. Payout The amount paid out under this category is 50% of the Cover the Main Member qualifies for based on the Policy Premiums paid. For more details refer to your Policy Schedule. Category 4 aunts, uncles, nieces, nephews, brothers and sisters An aunt, uncle, niece, nephew, brother and sister qualify under this category through natural or customary means. You can cover up to eight aunts, uncles, nieces, nephews, brothers and/or sisters under the Extended Family Benefit. Payout The amount paid out under this category is a percentage (%) (if the Dependant is under the age of 14) of the Cover the Main Member qualifies for based on the Policy Premiums paid. For more details refer to your Policy Schedule. Category 5 cousins Cousins qualify under this category through natural or customary means. You can cover up to eight cousins under the Extended Family Benefit. Payout The amount paid out under this category is 15% (or 12,5% if the Dependant is under the age of one) of the Cover the Main Member qualifies for based on the Policy Premiums paid. For more details refer to your Policy Schedule.

16 15 Example 3: Paying more than once in a month R22 R22 R10 R34 R11 R11 R11 R11 R0 R R R R R Cover starts from when you pay your first Premium. Example 4: When you do not pay at least the Minimum Premium towards your Policy each month No Premium paid this month This is your grace period You need to pay at least the Policy Premium plus the Minimum Premium to keep your Policy active and prevent the Waiting Period from starting again. R0 R R R R Zero R0 Cover R for weeks R one and two Cover in the grace period is equal to the Cover in the previous month. Cover starts from when you pay your first Premium. Policy starts again and the Waiting Period starts again because the Policy Premium and at least the Minimum Premium were not paid during the grace period. If you have the following Policy: Policy Premium Policy Cover R A monthly administration charge of R8 is deducted from your premium before cover is purchased. Example 1: Pay the Policy Premium every month and your Cover stays equal to the Policy Cover Amount R0 R R R R R R Cover starts from when you pay your first Premium. Example 2: If you pay less than the Policy Premium, your Cover changes R22 R22 R10 R0 R R R3 889 R3 889 R560 R5 670 Cover starts from when you pay your first Premium.

17 Make sure that you and your family are covered by taking out an EasyCover Funeral Plan. It is a flexible plan that covers your extended-family members (up to a maximum of 15 people) at a monthly cost that you can afford. No medical examinations are required, and with the unique No-lapse benefit, as long as you pay a portion of your policy amount every month, you will still be able to claim in the event of a death in your family. (Terms and conditions apply.) Live the Value. Live the Life. If your personal details change OR If you would like to change your beneficiary OR If you would like to claim: Please contact the Nedgroup Life Client Services Contact Centre: Tel: Fax: clientservices@nedgrouplife.co.za Activate at the Nedbank kiosk in any Boxer store with the following: Your identity document (ID book) Contact telephone numbers Beneficiaries identity document and contact numbers Nedgroup Life Assurance Company Limited Reg No 1993/001022/06 First Floor, Ridgeside Campus, 2 Ncondo Place, Umhlanga Rocks, We support resolution for unresolved disputes via the Ombudsman for Long-term Insurance. We are an authorised financial services provider (licence number 40915). We are a registered credit provider in terms of the National Credit Act (NCR Reg No NCRCP61). A member of the Nedbank group September This information replaces any information in previously distributed brochures that may still be in circulation.