The Right Media for The New Reality
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1 The Right Media for The New Reality
2 What Is New Media?
3 What Is Media?
4 Definition: Media Possible Definitions Communication Channel Marketing Message (Marshall McLuhan, 1964, massage ) Marketing media are the means and devices that carry our marketing message to a target audience
5 What Begins a Good Media Strategy? Position Business goal(s) Marketing goal(s) Communication goal(s)
6 What Does the Medium Offer? Target audience(s) Reach Resources Reach Audience Resources Medium/Media
7 Definition: New Media Possible Definitions Digital media Online media Mobile media Interactive media Not traditional/old media On-demand media Entertainment on-the-go Socialization of media New media are the new means and devices that carry our marketing message to a target audience
8 New Media Velocity of Marketing Marketing Media Message Sales Audience Message Research Sales Marketing Audience Media Analytics (Research)
9 New Media Velocity to Target Audience New Media More finite buyer audience Enhanced demo-/psychographics Greater geo-targeting Broader purchase/shopping habits Greater peer influence
10 New Media Velocity to Decision/Purchase Traditional New Attention Interest MARKETING Decision Action SALES New Media
11 New Media Velocity to Decision/Purchase New Media Response mechanism (Facebook) Customer service tool (Twitter) Sales tool (YouTube/Vimeo) Sales device (Groupon) E-commerce (Google Checkout)
12 New Media Categories Internet (websites, online business applications) Search engine optimization (your website + others) Search engine marketing (paid search, placement search, banner ads, link-building) Blogging/micro-blogging (WordPress / Twitter) Podcasting (itunes) /text marketing (Constant Contact; ExactTarget) Social networking (Facebook; LinkedIn) Social bookmarking (del.icio.us) Content Sharing (Digg; StumbleUpon)
13 New Media Categories (cont.) Online/SEOd News Releases (Marketwire; PRN) Gaming (Yahoo! Games; GameSpot) Video/Photo sharing (YouTube; Flickr) Article marketing (About.com; JustAnswer) Couponing/Flash sales (ShopKick; Groupon) Wiki marketing (Wikipedia; WikiCity) Crowdsourcing (kluster; Chaordix) Virtual/Augmented reality (Second Life; FourSquare) Live Casting (Justin.tv)
14 Traditional Media Categories TV Internet TV; DVR; itunes; On-Demand Radio itunes; Pandora; XM/Sirius Out-of-home digital; experiential Print online only Print Promotion/events digital; experiential; flash mobs Research online 1- or 2-question polls; Facebook likes Direct marketing landing page optimization (LPO) Public relations PR 2.0
15 New Media New? Websites web 3.0/the cloud Search engine optimization new algorithms & SERPs Search engine marketing gadgets, video Public relations content, content, content marketing spam; opt-in rules; social integration Social networks e-commerce, local, ubiquity Couponing flash sales (Groupon; Crowdsaver) Mobile marketing - new smartphones (iphone, Droid), new apps (thousands), and new computers (ipad)
16 New Media De-mystified Velocity (marketing, audience, purchase) has increased New media provide a lot of options outside of social Traditional media have been affected; offers off-/ online integration Add l benefits: New pricing models (CPC or CPA versus CPM) Greater accountability (analytics) Relative decrease in media cost (competition) Testing media is easier than ever (and cost effective)
17 Testing New Media
18 Testing New Media You/your company are already using new media New media is NOT free Don t allow any medium to define you or your plans
19 Testing New Media Levels of Engagement Monitoring Commenting Participation Advertising
20 Testing New Media Levels of Engagement Monitoring Search engines! (Use Google s site:[website] feature or Blogs) RSS feeds/alerts SocialMention.com/Google Realtime Yext.com Link:[web domain/url] OpenBook.org (non-private mentions) Paid services (Sysomos/Marketwire) Benefit: Directs marketing activities, customer service, product development, and operations
21 Testing New Media Levels of Engagement Commenting Blogs Articles Forums Social comments Social networks Social bookmarking RULE #1: Identify Yourself! Don t be defensive! Benefit: Shows your target audience you are listening and engaged without commitment of participation
22 Testing New Media Levels of Engagement Participation Public relations professionals wanted Think in terms of campaigns avoid casual marketing Remember your position, remind your team, and do it again Where are you participating and who are you targeting? What does your audience want to see/hear in this space?
23 Testing New Media Levels of Engagement Advertising Advertising professionals wanted Think in terms of campaigns avoid casual marketing Remember your position, remind your team, and do it again New media, like traditional, assume various forms Typically less expensive, but far more targeted Can complement Monitoring, Commenting and Participation levels of engagement Requires a marketing strategy just like traditional media: ask the question, How will the message, using this medium, lead our prospect to transact or potentially transact with us?
24 Testing New Media - Worksheet
25 Testing New Media - Worksheet
26 Testing New Media - Worksheet
27 Testing New Media - Worksheet
28 Testing New Media Privacy/Legal Policies Don t wing it and don t ignore it there are plenty of resources online or hire an attorney Employees are typically the biggest focus of new media guidelines/policies Don t sweat negative comments when they are authentic; don t over-react to lies State your policy wherever and whenever appropriate Do gain signature approval for use rights (e.g., testimony, likeness, photography, content) Respect copyrights; state references
29 Testing New Media Leadership Adoption Leadership-initiated Ask the worksheet Address the content Assess the resources Marketing-initiated Plan the campaign Educate management Test into it
30 Testing New Media Demystified 2.0 All media find their level. Don t wait too long but don t dive in too fast. Consumers still need a reason to buy from you versus your competition. Audiences still receive messages in video, audio, and written format. Media choice still requires marketing strategy(s). Customers still want a voice whenever companies disengage through one medium, the customer typically gets attention through another (e.g., phone v. social).
31 Using New Media Successes and Failures
32 Using New Media Successes and Failures
33 Using New Media 2010 Statistics Facebook ad like /click-thru: up to.01%* Google adwords click-thru: up to 10%* marketing click-thru: up to 40%** Use first for ongoing deals: 56% of millennials** U.S. online consumer** subscribers: 93% Facebook fans: 38% Twitter followers: 5% *Source: Bloomberg Businessweek, Sep 27-Oct 3, 2010, How Facebook Sells You, Brad Stone. ** ExactTarget Digital Morning / 2010 Survey
34 Using New Media 2010 Statistics First Place Online* 58% Search/Portal: 20% Facebook: 11% News Site: 5% Co. Website: 3% Other: 3% *Source: ExactTarget Digital Morning / 2010 Survey
35 Using New Media 2011 Things to Watch How will companies (e.g., Facebook) leverage loyalty? Coupons/discounts? Flash sales? Free product samples? First to know? Other value exchanges? (and resulting privacy concerns?) What new media analytics will impact marketing? Likes (Facebook)? Newsfeeds (Facebook)? Re-tweets (Twitter)? Check-ins and/or Scans (Foursquare)? Mentions (social networks)?
36 Using New Media 2011 Things to Watch How will new media innovate? Many social media integrating e-commerce platforms (YouTique, Facebook Connect/Credits, Shopkick) Web 3.0 further integration/extension (social/ /coding assets, browser plug-ins, mobile, apps) CRM/integration what are we doing with the data? Facebook and Twitter ever-developing advertising platforms Google s omni presence (e.g., Apps, Docs, Wave, Buzz) Augmented reality: GPS, localization, and local search Virtual goods market (sales expected to reach $2.1b in 2011) Q&A (content) still in demand (e.g., Yahoo! Answers)
37 Using New Media Brand Positioning +700% Sales
38 Using New Media Brand Positioning +0% Market Share
39 Using New Media Brand Positioning Public Relations Microsite, Twitter, YouTube, Webcasts, Articles
40 Using New Media Brand Positioning Public Relations Microsite, Twitter, YouTube, Webcasts, Articles
41 Using New Media Brand Positioning Video Contest
42 Using New Media Brand Positioning Promotional YouTube, Facebook
43 Using New Media Brand Positioning Concordia Plans Twitter Personality
44 Using New Media Brand Positioning Marketing
45 Using New Media Brand Positioning Marketing SEO
46 Using New Media Fundraising $70,000 invested $1.5mm raised
47 Using New Media Fundraising Microsite, Apps, Promotional, PR
48 Using New Media Fundraising Affinity
49 Using New Media Customer Retention Mobile App
50 Using New Media Customer Retention Monitoring/ Innovation
51 Using New Media Customer Retention Monitoring/ Innovation
52 Using New Media Sales Flash Sales
53 Using New Media Sales Super Sales
54 Using New Media Response Mechanisms Social Network Integration
55 Using New Media Peer Influence Social Network Integration
56 Using New Media Checklist Strategy/campaign(s) Website/web assets Ongoing content Integration Test optimize and test again
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