Technology training for the real world

Transcription

1 Unifying IT infrastructure InTechnology provides innovative IT infrastructure solutions, products and services to businesses, through a network of value-added resellers, systems integrators and consultants. The company employs 350 in the UK and has an annual turnover of 225m. InTechnology s offering unifies all areas of IT infrastructure to help organisations: Store data in the face of exponential growth in data volumes Manage data for optimum efficiency and reduced operational cost Protect data against ever-increasing threats, from malicious attacks to data loss Network data to capitalise on network-computing opportunities Liberate corporate data to maximise its value for the organisation More details about InTechnology (LSE, AIM: ITO) are available at Head Office Nidderdale House Beckwith Knowle Otley Road Harrogate HG3 1SA Tel: Fax: Training Services Enquiries: London Office First Floor 1 Threadneedle Street London EC2R 8AW Tel: Fax: Reading Office Building 1320 Arlington Business Park Theale Reading RG7 4SA Tel: Fax: London: Harrogate: Technology training for the real world web: training@intechnology.co.uk Copyright 2006 InTechnology plc. All rights reserved. All other brands, product names, trade names, trademarks and service marks used herein are the property of their respective owners.

2 IT training for results Organisations are increasingly reliant on sophisticated networking, storage and security systems to drive their business forwards. InTechnology Training Services understands your business imperatives and appreciates that any time and budget spent on storage, networking and security training must bring measurable results. Effective management of expensive IT resources demands constantly refreshed and reinforced knowledge. This growing dependence on technology means professional training has never been more critical to your business. Choosing InTechnology as your education partner gives you the peace of mind that all of your needs will be met, by the recognised leader for specialist IT training services in Europe. End-user training In pressured business environments, making a mistake can be costly. No organisation today can allow its technical teams to learn on live systems. Training with InTechnology equips network engineers, storage and security specialists and other technical professionals with the underlying knowledge to help: Learn through guided hands-on practice Resolve real-world IT issues in an environment where making mistakes can be regarded as an essential part of effective learning Gain maximum return on your technology investments Eliminate the business risks of any interruption in service Accreditation training Training support from InTechnology helps businesses gain the mandatory accreditations required by leading vendors. In fiercely competitive markets, being professionally trained sends out a strong message to customers about commitment to quality. It provides reassurance that the company has the right levels of knowledge to do the best job possible, with properly qualified sales and technical services teams. Success in achieving industry-approved accreditation can: Help your business attract extra support from IT vendors Provide access to privileged product lifecycle information, sales and marketing tools, and special pricing arrangements Demonstrate your commitment to quality to your clients InTechnology Training Services aims to ensure our end-user customers and reseller partners have the skills to unify all areas of their IT infrastructure, helping them to effectively store, manage, protect, network and liberate their company data. Natalie Penson, Head of Training, InTechnology plc.

3 Support from the experts Specialist knowledge reinforced by extensive practical experience. When they are not in the classroom, InTechnology training instructors are working in the field on a consultancy basis, reinforcing their knowledge by providing real solutions in real situations. InTechnology s broad span of business partnerships means that instructors are fully up to speed with current industry innovations, enabling them to deliver professional training and accreditation for customerspecific and multi-platform environments. Our training programmes reflect the very latest practices, strategy and procedures, adding even greater relevance to the services offered by our partners and increased value to customer environments. Training that s right for you Our training sales team can advise on the most appropriate course(s), give guidance on pre-requisite training, send out joining instructions and advise on accommodation. Specialist vendor combination workshops, closed courses and on-site training can also be tailored to individual requests. All that s needed is some basic information on your requirements and you can leave the rest to us. For Training Services call: or The benefits I gained from training with InTechnology were such that I was able to put to use my new skills straight away. I found the instructors enthusiastic and very experienced in real-life implementations. The lab exercises were carried out in a structured approach so everyone who participated had a local and global understanding of the solutions. Michael Taylor, Manager, Nokia IP.

4 Vendor Accreditation and Certification To become a qualified engineer for any of our IT vendors, you will need to complete accreditation/certification training and take appropriate examinations. Such training programmes ensure industry-approved skills to support the critical IT infrastructure on which business depends. The courses in the InTechnology security and storage accreditation and certification curriculum are highly technical in nature. InTechnology personnel can guide you through the accreditation process, and arrange and advise on vendor examination services. Over the years, we have received widespread industry recognition for our commitment to high-quality training. Accolades received include: World s largest authorised training provider for Check Point, Nokia and Clearswift EMEA s largest Internet Security Systems authorised training provider (and sole UK provider) First VERITAS Authorised Training Partner (VATP) to deliver NetBackup training Highest accredited Authorised Training Centre in Europe for Juniper The only security training provider to be accredited by the Institute of IT Training for nine consecutive years Recipient of Check Point s Most Outstanding Authorised Training Provider in EMEA award Probably the best instructor I have had. Very clear, concise and easy to understand on a deep and complex product. Chris Read from Servo commenting on our authorised Tivoli Storage Manager Administration course. Tivoli Authorised Education Partner (TAEP) for over five years Awarded Best Mastery of Tivoli Courseware 2005 by IBM Provider of Network Storage training for Storage Networking Industry Association

5 Booking form 1 Issues-based training Storage networking For technical professionals, requiring a basic introduction to the terminology, concepts, context and drivers behind storage networking, our courses provide a solid foundation of real-world knowledge and practice, necessary to assess, design, implement, troubleshoot and maintain a multivendor storage networking solution. Data management We offer courses for professionals requiring an impartial, jargon-free understanding of the problems and potential solutions for managing the current explosion in electronic data. We require a closed course or on-site training for the above delegates Total Booking contact details Dr/Mr/Mrs/Miss/Ms etc. Surname First name(s) Job title Department Company/organisation Reseller End user Address Postcode Telephone Fax (excluding VAT) InTechnology offers a number of courses that look at the issues behind data management, storage and security, which are independent of any vendor product focus. Hot topics covered include: business continuity management; information lifecycle management; and legislation and compliance on data retention. Security principles You need to protect your business from the loss of service and reputation caused by spam, hacking, viruses, worms and all the other rogue elements that attack and undermine your IT systems. From an introductory course on the general principles of IT security, to ethical hacking courses that help you to know your enemy, InTechnology security experts can help you to assess your own security, detect and remedy vulnerabilities, and learn how to use the tools available to prevent intrusion. Special requirements dietary etc. Method of payment I enclose the course fee of (excluding VAT) Cheques must be in sterling and drawn on a UK bank. Cheques should be made payable to InTechnology plc. I wish to pay by VISA MASTERCARD Card number Expiry date Today s date Name (as it appears on the card) Signature of card holder Please invoice my company (excluding VAT) quoting Purchase Order number Invoice address (if different from above) As a company, we have trained over 13,000 engineers in Check Point FireWall-1 alone and many of these have attained Check Point Certified Security Administrator and Certified Security Engineer status. I have read and agree to InTechnology terms and conditions overleaf. Authorised signature Name Postcode InTechnology Training Services Complete and fax back to London ( ) or Harrogate ( ) or post to InTechnology, First Floor, 1 Threadneedle Street, London EC2R 8AW

6 Terms and Conditions Training Services Contract means the Booking Form, the original Purchase Order and these Terms and Conditions Customer means any individual or company who purchases or attends training given by or on behalf of Us and shall include Resellers Delegate means any individual who is to attend a training course given by or on behalf of Us, and is either the Customer or is nominated by the Customer Delegate Administration means all course administration including but not limited to booking, payment and other administration necessary for the provision of the services by Us Us/We/Our means InTechnology plc, Nidderdale House, Beckwith Knowle, Harrogate, HG3 1SA, (fax: ) Reseller means any company purchasing training given by or on behalf of Us for resale to a Customer. These Terms and Conditions shall apply to the Reseller as if they were a Customer unless otherwise provided at Clause Services Covered 1.1 These Terms and Conditions cover standard, customised and/or tailored courses provided by Us or on Our behalf at Our training centres or at other locations and Delegate Administration at Our training centres. (The Customer is responsible for administration at their own sites.) 1.2 Additional services/conditions are only valid if agreed by Us in writing. 2. Booking Courses 2.1 The completed Booking Form and original Purchase Order should be sent by fax or post to InTechnology plc, First Floor, 1 Threadneedle Street, London EC2R 8AW (fax: ). Following Our receipt of these completed documents We will acknowledge receipt, issue joining instructions and re-issue these Terms and Conditions (the Registration Pack ). 2.2 When We send the Registration Pack the Contract is accepted and shall become binding. No contract shall be created until We post the Registration Pack and We may withdraw any invitation made to the Customer at any time prior to the creation of the Contract. 3. Payment Terms 3.1 We shall issue an invoice following Our acceptance of the Contract. 3.2 Full payment is due from the Customer 4 weeks before the start date of the course. Where a Customer buys a course bundle, full payment is due no less than 4 weeks before the start date of the first course in the bundle. Should the start date of the course fall within 4 weeks of the date of the Booking Form, payment is due within 7 days of the invoice date or in any event prior to the course start date. 3.3 We reserve the right to charge interest on overdue sums at a rate of 3% above the base rate of the Bank of England. 3.4 Accepted payment methods are: cheque, credit card or bank transfer. Information about the intended payment method should accompany the Booking Form. We will not use this information to obtain payment prior to issuing an invoice. 4. Resellers: this Clause 4 shall apply to Resellers only 4.1 The Reseller shall be responsible for Delegate Administration and shall provide Us with all necessary details. We do not accept responsibility for errors made by the Reseller in Delegate Administration. 4.2 We shall issue an invoice on the course start date and full payment is due 30 days following the invoice date. 4.3 The Reseller shall indemnify Us against any losses incurred by Us arising out of the Reseller's act, omission, or default in relation to any cancellation. 5. Course Fees 5.1 Fees include tuition, training materials, dedicated technical environment, lunch and drinks, depending on the course description. 5.2 We shall not be responsible for any travel, accommodation or other expenses. We cannot take responsibility for hotel quality. 5.3 Advertised fees exclude VAT at the current rates the payment of which will be the Customer's responsibility. 6. Cancellation & Rescheduling 6.1 Full refunds will be given for cancellations made by the Customer where We receive written notice at least 10 working days prior to course start date. The full course fee will be forfeited if cancellation is received 9 working days or less prior to the course start date. Cancellation refers to a specific course date. A transfer to a later course may be treated as a cancellation. Customers who book courses through a Reseller should make any changes to their booking via the Reseller. 6.2 If the course is at a Customer's site, any costs incurred due to rescheduling will be charged in full regardless of any notice given prior to the course start date. 6.3 Instead of rescheduling a course, the Customer may exchange a Delegate without additional cost as long as the exchanged Delegate meets the course pre-requisites. 6.4 All course placements must be completed within 6 months of Purchase Order date. 6.5 We reserve the right to cancel a course but will try to minimise disruption if in Our discretion it is practical. 6.6 We may offer a Delegate who is cancelled from a course, attendance on the next scheduled occurrence of that course and which has an available space but shall not be obliged to do so. Where the parties are unable to agree a rescheduled date, the course fees shall be refunded. We will notify the Customer of cancellation 10 days prior to the course start date or, otherwise as soon as reasonably possible. 7. Delegate Preparation 7.1 Customers shall inform Delegates of course pre-requisites and materials in preparation for the course. 7.2 Customers shall ensure that Delegates act reasonably on the course and abide by all security and safety measures at the training location. We may remove a Delegate from a course where they behave unreasonably. If the incident causes Us financial loss, the Customer shall ensure that the Delegate's company indemnifies Us. 8. Limitations and Exclusions 8.1 Nothing shall limit Our liability for death, personal injury or fraudulent misrepresentation. Our liability for damage to the Customer's property caused by Our negligence shall not exceed one million pounds. 8.2 Subject to Clause 8.1, Our liability for all claims made by the Customer shall not exceed the fee paid for the services under the relevant Purchase Order, however that liability arises (including without limitation breach of contract, tort, misrepresentation or breach of statutory duty). 8.3 Under no circumstances shall We be liable in contract tort or otherwise for any claim, damage, loss or costs in respect of: any direct loss of profit; or any direct loss of savings; or any indirect or consequential loss or damage howsoever caused including without limitation; any loss of profit; loss of anticipated savings; loss of business, goodwill or reputation; and/or any wasted expenditure. The above categories of loss are intended to be severable. 8.4 Without prejudice to this Clause 8, We will not be responsible for virus damage caused by unauthorised copying of files. We will take reasonable steps to safeguard property at Customer sites. However, the Customer is ultimately responsible for such property. 9. General 9.1 Both parties shall comply with the Data Protection Act The Customer shall maintain appropriate security measures and use personal data received from Us only in accordance with Our instructions. 9.2 The Customer agrees that all intellectual property, including copyright and trade marks relating to the course materials remain the sole property of Us or Our third party licensors. Copying of course materials is not allowed unless agreed in writing by Us. 9.3 This Contract shall be governed by the laws of England and both parties submit to the exclusive jurisdiction of the English courts. 9.4 If any of the provisions of the Contract are found to be unenforceable the remaining provisions shall not be affected. 9.5 Except as expressly stated no rights enforceable by a third party are created and no term of this Contract is enforceable under the Contracts (Rights of Third Parties) Act 1999 (the Act ). This does not affect any right or remedy of a third party which exists apart from the Act. 9.6 Each party is independent and nothing shall make either Party the agent of the other Party. 10. Our Pledge: 10.1 Any Delegate not satisfied with training can re-take the course free of charge provided that: (a) Delegates must advise trainer either during or immediately after the course, provide feedback on the course critique sheet and request a free course re-take. (b) Free course re-take is only applicable to the same Delegate attending the same course within 3 months of the original course date. Dates are subject to availability. (c) Delegates are required to bring their original course materials for use during the course re-take. January Terms and conditions may be subject to change. A nationwide network World-class training facilities InTechnology s commitment to training is unparalleled in the industry. Fully equipped training facilities across the country create the perfect learning environment, where delegates can concentrate on acquiring and practising new skills away from the pressure of work. Delegates have access to all the hardware and software necessary to become fully proficient with any application, within a variety of enterprise environments. For full details of the courses offered and a schedule for the coming months, or to make a booking, please: Telephone our Training Sales Team on: London Tel: Fax: Harrogate Tel: Fax: Visit training@intechnology.co.uk

7