Network Phone - Polycom 550 Phone Quick Reference Card
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1 Network Phone - Polycom 550 Phone Quick Reference Card Dialing Plan Fill in these important numbers for your dialing plan. Number Description My Direct Dial or Extension Operator / Attendant Off-site Voice Mail Number Overhead Sales Service Parts Office Department Name Department Group Extension 4#-4000 Zone= Zone= Zone= Zone= Zone Overhead Paging (Multi-zone) 5#- 6#- 7#- 8#- In-phone Zone Paging Making Calls When making calls outside your dealership, dial 9 and then the 10- digit number. You do not need to press 1 for long distance calls. 1. Pick up the handset, press the Speakerphone button, press the line button, or press the Headset button. 2. Dial the number according to your dial plan. 3. If authorization codes are configured on your system and you are making a long distance call, you will hear a voice prompt. Enter your account code to place the call. Note. If you hear a re-order tone, enter your authorization code. If the call still does not go through, contact your administrator for assistance. Answering Calls There are several different ways of answering calls on your phone. Pick up the handset; or Press the Speakerphone button; or Press the Headset button (if headset is connected and being used); or Press the Answer softkey; or Press the Line button. Multiple Inbound Calls 1. Use the arrow keys to select the call to answer. 2. Press the Answer softkey. The first call is automatically placed on hold and the second call is answered. Ending Calls There are several ways to end a call on your phone. Placing Calls on Hold Perform any one of the following options to end a call: Replace the handset in its cradle. Press the EndCall softkey. Press the Speakerphone button (if on speakerphone). Press the Headset button (if using the headset). 1. While on a call, press the Hold button or Hold softkey. 2. To resume the call, press the Hold button or Resume softkey. Call Park Your dealership s usually has a dedicated range of extensions ( ), used for parking calls. CDK can configure parked calls that are reverted to use a distinctive ring. Park a Call While on a call, press the Park softkey. The system parks the call on the next available park extension and announces to you which extension the call is parked at. Parked calls revert back to you (or to another extension your dealership has configured) if no one picks up the call within 45 seconds. Retrieve a Parked Call 1. Press the Retrieve softkey. 2. Enter the extension where the call is parked and then press the Enter softkey CDK Global, LLC. All rights reserved. The CDK logo is a trademark of CDK Global, LLC , published February 3, *459323*
2 Forwarding All Calls Note: You cannot set up a shared line to forward calls. Note: When activating Call Forwarding using the Feature Access Code, the phone s graphical display does not indicate that the line is activated to forward all calls. Turning on Call Forwarding 1. Press the More softkey and then the Forward softkey. 2. If your phone has multiple lines, select the line and press the Select softkey. 3. Select the Fwd option and then press the Select softkey. 4. Select the option to configure, and then press the Select softkey. Always: Forwards all calls to specified number No Answer: Forwards calls only when you don t answer the line within the specified number of rings Busy: Forwards calls only when the line is busy 5. Dial the number to forward the calls to. If you selected the No Answer option, change the number of rings until the line forwards to the specified number. 6. Press the Enable softkey to activate the call forwarding. Turning off Call Forwarding 1. Press the More softkey and then the Forward softkey. 2. If your phone has multiple lines, select the line to disable forwarding on. 3. Select the appropriate option to disable, and then press the Select softkey. 4. Press the Disable softkey. Using Do Not Disturb When Do Not Disturb is turned on, incoming calls will not ring on your phone and go immediately to voice mail. Turning on Do Not Disturb Press the Do Not Disturb button. For multi-line phones, select the line to set to DND, press the Select softkey and then press the Enable softkey. Turning off Do Not Disturb Press the Do Not Disturb button. For multi-line phones, select the line to set to DND, press the Select softkey and then press the Disable softkey. Call Pickup With call pickup, you can use your phone to answer a call ringing on another phone, including parked calls that have since reverted. Changing the Default Transfer Type Transferring Calls to Voice Mail Group Call Pickup With Group Call Pickup, you can answer incoming calls on other phones that have been specifically configured in the same group as your phone. To answer an incoming call on another phone in your call pickup group: Press the More and GpPickup softkeys, If multiple calls are ringing in your pickup group, your phone will answer the call that arrived first. Directed Call Pickup With Directed Call Pickup, you can answer incoming calls on any other phone at your dealership. To use Directed Call Pickup to answer any incoming call on your system: Press the More and DirPickup softkeys, enter the extension to answer, and then press the Enter softkey. The default transfer type is pre-set to Blind transfer. To change this setting, use the following steps. Note: The transfer hardkey will work differently depending on which default transfer type is selected. 1. Select Settings from the Home menu. 2. Select Basic > Preferences > Default Transfer Type. 3. Select your preferred Default Transfer Type (Consultative/Warm). 4. Back out of the menus by pressing the Home button. 1. While on a call, press the More and XfrToVM softkey. 2. Enter the users extension and press the Enter softkey. Note. If transferring the call to your own mailbox, press the Enter softkey without entering an extension.
3 Transferring Calls You can transfer incoming calls to other extensions at your dealership. Note: Blind transfers display the original party s caller ID, while warm transfers display the caller ID for the person who transfers the call. Blind Transfer (when set as default) Preferred 1. While on a call, press the Transfer hardkey. 2. Dial the extension you want to transfer the call to or press that person s speed dial button. Consultative/Warm Transfer (when set as default) 1. While on a call, press the Transfer hardkey. 2. Dial the extension you want to transfer the call to or press that person s speed dial button. 3. Announce the call to the other party, and then press the Transfer hardkey. One-time Blind or Consultative/Warm Transfer (when not set as default) 1. To make a one-time transfer without re-setting the default transfer type, follow the steps below. 2. While on a call, press and hold the Transfer hardkey. 3. Select the non-defaulted transfer type you wish to use. Note: If blind transfer is set to default, use consultative (warm). 4. Dial the extension you want to transfer the call to or press that person s speed dial or side car button. 5. If consultative transfer is chosen, announce the call and press the Transfer hardkey. If blind transfer is chosen, hang up. Paging Paging Overhead Speakers (if configured) 1. Press the Page softkey, enter 4000, and then press the Enter softkey; or press 4#. For multi-zone Groups for paging over the phone paging systems, press the number corresponding to the zone to page. can consist of up to five different 2. After hearing the paging system ready prompt, announce your message and then hang up when phone extensions. finished. To use the overhead all-page feature, use extension 4000, or press 4#. Paging Over the Phone 1. Press the Page softkey, enter the group extension to page, and then press the Enter softkey. Or press the speed dial keys CDK configured for your dealership (often 5# for Sales, 6# for Service, 7# for Parts, or 8# for Administrative/Office). 2. After hearing the Paging system ready prompt, announce your message and then hang up when finished. Holding 3-way Conference Calls You can hold conference calls with two additional callers 1. Make a call to the first party. 2. Press the Conference button or the More and Confrnc softkeys. 3. Dial the number for the second party. 4. After the second party picks up the call, announce the conference and press the Conference button or the More softkey three times then the Confrnc softkey to join all parties on the call. Note. Even if you hang up, the other two parties can continue the conference. Contact Directory Adding Entries 1. Press the Directories button. You can save frequently-called 2. Select Contact Directory. numbers to the Contact Directory. 3. Press the Add softkey (you may need to press More first). If you want to search for an existing Depending on the configuration of contact, press the Search softkey, enter the first few characters of the contacts name, and then the phone, you can associate press the Search softkey. entries as speed dials on a line button. 4. Use the dialpad to enter the first and/or last name of the contact. 5. Enter the 10-digit phone number (no leading 1 or 9 required) for the contact. 6. Configure any other settings as wanted. 7. Press the Save softkey to save the new contact.
4 Using Speed Dials You can assign speed dials to unused line buttons, which you can then press to call the number associated with the speed dial. You can also set up eight, onedigit speed dial entries (Speed Dial 8). Adding Speed Dials When adding a new entry in your Contact Directory, be sure to specify a valid number in the Speed Dial Index field for it to be associated with an available line button (e.g., if you have two line buttons available, enter either 1 or 2). Calling Speed Dials Use one of the following to call a speed dial entry: Press the line button associated with the speed dial entry to call the contact. Press the up scroll button to view the speed dial entries, select an entry to dial, and then press the Dial softkey to dial the contact. Call Lists You can view lists of received and placed calls. You can also press the left arrow key to view the Received Calls list and the right arrow key to view the Placed Calls list. Corporate Directory The Corporate Directory lists your dealership s employees and their extensions. 1. Press the Directories button. 2. Use the Up and Down arrow keys to select Call Lists, and then press the Select softkey. 3. Use the Up and Down arrow keys to select the appropriate list, and then press the Select button. 4. To view the details of the call, select the call and then press the Select button. 5. To dial a number on a list, select the number and then press the Dial softkey or the right arrow key. 1. Press the Applications button. 2. Make sure Directory is selected, then press the Select button. 3. Use the dialpad to enter a first or last name (or partial name). Use the Up and Down arrow keys to toggle between the fields. 4. Use the Down arrow key to select Submit, and then press the Select button. 5. Use the Up and Down arrow keys to select an entry, and then press the Select button to dial the entry. Feature Access Codes You can dial feature access codes to access a variety of features and services for your phone. To speed up the activation or deactivation of a feature, press # immediately after entering the feature access code. This table shows the default feature codes set up for your phone system; however, CDK Support or your system administrator may have changed the codes to better meet your dealership s needs. Code Feature Code Feature #8 Automatic Callback Deactivate *78 / *79 Do Not Disturb Activate / Deactivate *68 / *88 Call Park / Call Retrieve *97 Directed Call Pickup *98 Call Pickup *66 Last Number Redial *70 Cancel Call Waiting *50 Paging *99 Clear Voice Message Waiting Indicator (MWI) *55 Direct Voice Mail Transfer
5 Accessing Voice Mail The first time you access your voice mailbox, the system will prompt you to record a name greeting and change your password. Voice Mail Extension: Setting Up Your Voice Mailbox When you access your voice mailbox for the first time, be sure to change or set up the following options: Change your passcode (PIN) Record your first and last name Record a no-answer greeting and a busy greeting Default Passcode: Voice Mail Indicators When you have a new voice mail message, the following indicators are active: Flashing red LED Text message on phone screen Envelope icon next to extension on LCD Passcode Requirements: Must contain between 4 and 8 digits Cannot be your extension or phone # (forward or reverse) or contain your extension/phone # Cannot be sequential (e.g., 1234, 4321) Cannot be repeating digits (e.g., 1111) Cannot be user s existing passcode Cannot repeat a sequence of numbers (e.g., 1212) Accessing Voice Mail from Your Office Phone 1. Press the Messages button. 2. Follow the voice prompts to access your messages. Accessing Voice Mail from Another Phone or Outside the Office 1. Dial your extension (inside the office) or direct dial number (outside the office). 2. Let the call ring to voice mail, and then press *. 3. Enter your passcode and then # to access your voice mailbox.
6 Voice Mail Prompts
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