Unit Outline* INMT2232. Project Management. Semester Crawley. Unit Coordinator Brett Smith

Transcription

1 Unit Outline* INMT2232 Project Management Semester Crawley Unit Coordinator Brett Smith Business School * This Unit Outline should be read in conjunction with the Business School Unit Outline Supplement available on the Current Students web site

2 INMT2232/Crawley/ BS/ All material reproduced herein has been copied in accordance with and pursuant to a statutory licence administered by Copyright Agency Limited (CAL), granted to the University of Western Australia pursuant to Part VB of the Copyright Act 1968 (Cth). Copying of this material by students, except for fair dealing purposes under the Copyright Act, is prohibited. For the purposes of this fair dealing exception, students should be aware that the rule allowing copying, for fair dealing purposes, of 10% of the work, or one chapter/article, applies to the original work from which the excerpt in this course material was taken, and not to the course material itself. The University of Western Australia

3 UNIT DESCRIPTION Introduction Project management is the application of knowledge, skills, tools and techniques to project activities to meet project requirements 1. By undertaking INMT2232 Project Management you will be exposed to the body of knowledge that is generally accepted as good practice for managing projects. While project management techniques have been developed in the disciplines of Information Technology and Engineering, the unit takes a general perspective concentrating on managing value creation projects in business. The unit concentrates on facilitating change, efficient use of resources and controlling risk. The unit is pitched at an introductory level. The unit focuses on the core concepts and knowledge areas of project management. These areas of knowledge form the basis of accreditation to the Australian Institute of Project Managers and the Project Management Institute (U.S.). The major content area is the planning of projects. However, some attention is given to project execution and control. Students will be introduced to standard project management software and it is anticipated that students will makes use of the software for unit assignments. Unit content Professional bodies such as the Project Management Institute, the Association for Project Management and the Australian Institute of Project Management publish an inventory of the essential topics that should be covered when undertaking project management. These Bodies of Knowledge provide the content for this course. The course will cover: A definition of projects, programs and (project) portfolios Project Life Cycles Organisational influences on project management The nine Project Management Knowledge Areas Project integration management Project scope management Project time management Project cost management Project quality management Project human resource management Project communications management Project risk management Project procurement management Rather than cover each knowledge area in sequence, the organisation of the content is first to cover all knowledge areas at the project planning stage and then to reexamine their application to the project execution stage. 1 The Project Management Institute, Inc., (2004) A guide to the Project Management Body of Knowledge (PMBOK Guide) 3 rd edition, p 8. PMI Pennsylvania 3

4 Organisational structure and its influence of project management are introduced at the beginning of the trimester. In the last topic of the unit we study project management s influence on organisational structure. The Goal of the unit This unit is designed to introduce you to project management, the issues involved with implementing project management systems and some of the methods used by project managers to control and deliver their projects. Both the theoretical and practical aspects will be covered. The project environment is a team environment and a significant component of this course is team based. The ability to tackle new challenges using some fundamental skills combined with working as a team will lead to a stronger project outcome. The unit also allows you to examine areas of your own experience and test how the project management theory can assist in your working environment. By also using the theory presented, you should be able to develop your own project management process to suit your own needs. Learning outcomes On completion of this unit, you should be able to: 1. Demonstrate understanding of project management knowledge areas o The knowledge base of project management is reasonably standard. Students undertaking this unit will exit with an awareness of the core body of knowledge. The knowledge is applied in the team project and through class participation. In addition, the students are expected to demonstrate their knowledge in the unit exam. 2. Apply project management skills, tools and techniques in a realistic setting o Accepting the classroom environment and trimester schedule limits the scope of applied work in this unit. The students will demonstrate their capability of planning a realistic project in the team project. The team project is a useful instructional tool because the team output covers the hard project management activities (activity planning, cost and time estimation, work breakdown structure) and the team process covers the soft project management activities (team management, leadership, project quality etc). 3. Make use of standard project management software (Microsoft Project 2007) o The use of project management software is critical to modern project management. Students undertake an intensive program designed to develop their proficiency with Microsoft Project to the level of an employable skill. 4. Communicate a project plan by way of an oral presentation and written report o The communication of the project and its value to stakeholders is an essential skill in managing projects. The team presentation and report are the relevant assessments for this outcome. 4

5 5. Assess the worth of project management as a tool for implementing decisions o Students investigate the relevance of project management to their chosen industry. In particular students evaluate the usefulness of standardizing project management across the organization. A short case study asks students to apply organizational behaviour and leadership models to resolve a conflict in a project organization. Educational Principles and Graduate Attributes The learning outcomes contribute to the University s aim to nurture excellence, enable creativity and intellectual exploration, and promote effective citizenship among its students and graduates in the Australian community and beyond. The unit promotes the ability and desire: o to think, reason and analyse logically and creatively (Learning Outcome #1, 2) o o to question accepted wisdom and be open to innovation (Learning Outcome #5) to acquire the skills needed to embrace rapidly changing technologies (Learning Outcome #2, 3) o to acquire skills in information literacy (Learning Outcome #3, 4) o o o to develop the capacity for effective citizenship, leadership and teamwork (Learning Outcome #2) to develop spoken and written English communication skills at high levels (Learning Outcome #4) to acquire skills in critical literacy and interpersonal communication (Learning Outcome #2, 4, 5) TEACHING AND LEARNING RESPONSIBILITIES Teaching and learning strategies Project management knowledge base: All disciplines have a core body of knowledge that intermediate documents. These exercises give the opportunity for short feedback cycles. Your aim is produce a working project management plan for a real project acts your entry ticket into the discipline s community. It is important that a unit (particularly an introductory level unit) covers this knowledge. While the lecturer will guide you in the right directions and provide some explanations your weekly readings are the most useful way to learn this knowledge. The class seminars are where we meet to discuss the readings. To concentrate your focus on aspects of your readings a series of class participation assignments are set. The class time is divided between a lecture (my turn) and discussion on the cases or other assigned activities. Project management practical: Project management skills can only be developed by doing! The team assignment provides the space for you to develop your project management skills. Rather than setting a term project and ask you to submit a report on the last day of the class, the team assignment is integrated into the classes. About every third week, time is assigned for the team to share there experience with fellow students and to prepare 5

6 Project management issues: Unfortunately the class-room environment will not allow you to see a project through to completion. Case studies are used to supplement a real project. In doing the cases you will be exposed to some of the problems associated with projects. Through discussion and a written case report you will work through the real problems and offer solutions to the case. Project management skills: Class exercises are used to introduce the skills and provide an immediate opportunity for students to practice. The face-to-face contact will include six one hour computer laboratories on the use of Microsoft Project. Communication: Your assignment is not just the final report. As part of the tutorial series a series of informal class discussions are planned. In week 4 you present your team assignment plan (team agreement and assignment charter). This represents an Assignment Initiation. Think of this tutorial as you project kick-off meeting. In weeks 6 and 9 you will have an opportunity to update the class on your assignment s progress. The tutorial in week 11 is an opportunity to present your project plan to your class. Teaching and learning evaluation You may be asked to complete two evaluations during this unit. The Student Perception of Teaching (SPOT) and the Students Unit Reflective Feedback (SURF). The SPOT is optional and is an evaluation of the lecturer and the unit. The SURF is completed online and is a university wide survey and deals only with the unit. You will receive an from the SURF office inviting you to complete the SURF when it is activated. We encourage you to complete the forms as your feedback is extremely important and can be used to make changes to the unit or lecturing style when appropriate. Attendance Participation in class, whether it be listening to a lecture or getting involved in other activities, is an important part of the learning process. It is therefore important that you attend classes. More formally, the University regulations state that to complete a course or unit students shall attend prescribed classes, lectures, seminars and tutorials. 6

7 CONTACT DETAILS We strongly advise students to regularly access their student accounts. Important information regarding the unit is often communicated by and will not be automatically forwarded to private addresses. Unit coordinator/lecturer Name: Brett Smith Phone: Consultation hours: Wednesday 1:30pm 4pm or by appointment Lecture times: Thursday Lecture venue: Ernst & Young LT, Business School Unit Tutor Name: Galen Townson MS Project Lab Instructor Phone: Trevor Rabey 7

8 TEXTBOOK(S) & RESOURCES Unit Website webct.uwa.edu.au Recommended/required text(s) Kloppenborg, Timothy J. (2009) Contemporary Project Management 2e South-Western Cengage Learning Mason, USA Software requirements Students will need access to the following software tools A Microsoft compatible word processor, spreadsheets and presentation program Ability to read and print Adobe PDF format. Access to Microsoft Project Planning software (provided with the unit text) Additional resources & reading material Bolles, Dennis L. and Hubbard Darrel G. (2007) The power of enterprise-wide project management, American Management Association, New York Dinsmore, Paul C. and Cabanis-Brewin, Jeanette (2006) The AMA handbook of project management 2 nd edition, American Management Association New York Maylor, Harvey (2005) Project Management 3 rd edition FT Prentice Hall, Harlow Richardson, Gary and Butler, Charles (2006) Readings in Information Technology Project Management Thomson Course Technology, Boston Schwalbe, Kathy (2004) Information technology project management 3 rd edition, Thomson Course Technology Boston Schwalbe, Kathy (2006) Introduction to Project Management, Course Technology, Boston The Project Management Institute, Inc. (2008) A guide to the Project Management Body of Knowledge (PMBOK Guide) 4 th edition, PMI Pennsylvania Journals Project Management Journal, Project Management Institute (U.S.) ISN International Journal of Project Management, International Project Management Association ISN

9 UNIT SCHEDULE Week Topic Text Tutorial Lab Module 1: Projects and the Initiation Stage Week 1 1 Aug Unit outline Introduction to Project, Program, and Portfolio Management Ch1 Week 2 8 Aug Project Appraisal and Evaluation Styles of project management Ch2 Project Management in WA. Week 3 15 Aug Organisational Readiness & Maturity Models In Class MCQ Test 1-5% (20mins) Ch3 Selecting teams, choosing cases and the project team approach Week 4 22 Aug Initiating Projects Project Charter Ch4 Team Assignment Charter Team Agreement Module 2: Project Planning and Project Knowledge areas Week 5 29 Aug Project Integration Management Project Process groups Stakeholder and Communication Planning Ch5 Creating a project charter 1 Week 6 5 Sept Project Scope and Time Management In Class MCQ Test 2-5% (20mins) Ch6& 7 Present Project Charter and stakeholder analysis / comm. plan 2 Week 7 12 Sept Project Resources and Cost Management The Project Baseline Ch8& 9 WBS Solving network diagrams and creating a Gantt chart 3 Week 8 19 Sept Project Risk and Quality Management Ch10 &11 Assigning resources and budgeting a project 4 26 Sept NON_TEACHING_ WEEK Week 9 3 Oct Mid Semester Test 10% (40mins) Complete Project Planning Tasks 5 9

10 Module 3: Project Execution and Project control Labs Week Oct Leading and Managing Project Teams (2) Ch 13 Project knowledge areas review 6 Week Oct Leading and Managing Project Teams (2) Ch 13 Leadership skills in focus Assess ment Week Oct Monitor Project Progress Submit Project Report (Monday 24 Oct) Ch 14 Present Team Project Week Oct Closing Out Projects Ch 15 Present Team Project ASSESSMENT MECHANISM The purpose of assessment There are a number of reasons for having assessable tasks as part of an academic program. The assessable tasks are designed to encourage you to explore and understand the subject more fully. The fact that we grade your work provides you an indication of how much you have achieved. Providing feedback on your work also serves as part of the learning process. Assessment mechanism summary Component Weight Semester Week Due Date MS Project Lab exercise 10% Week 11 (lab schedule ) Team Assignment Exams Assignment Charter 2% Project Charter 6% Planning Documents 2% Team Presentation 8% Project Plan 22% In Class Tests 20% Final Exam 2hr 30% Week 4 (tutorial) Week 6 (tutorial) Week 9 (tutorial) Week 12 or Week 13 (tutorial) Monday Oct 24th 4:30pm (Uniprint) Weeks 3, 6, 8 Exam Period Note 1: Note 2: Results may be subject to scaling and standardisation under faculty policy and are not necessarily the sum of the component parts. Your assessed work may also be used for quality assurance purposes, such as to assess the level of achievement of learning outcomes as required for accreditation and audit purposes. The findings may be used to inform changes aimed at improving the quality of Business School programs. All material used for such processes will be treated as confidential, and the outcome will not affect your grade for the unit. 10

11 Assessment components Assessment Team Assignments The purpose of the team project is to use a structured approach to project management in a team setting. Each student will choose a project case as given in the assignment file. Teams will consist of 3 or 4 students and members must be in the same tutorial group. Your team will choose one of the cases given in this Assessment File. Your assessable output is a project management plan and an in class presentation of your plan. Project best practice includes a lessons learned report at the project closing stage. It provides space for the project team to reflect on the way the project progressed and identify improvements for future projects. Your team will write an assignment reflection statement and submit with your final report. Working with Project Cases: 1) The case only supplies a limited amount of information. Yes! You will need some creativity in filling in the gaps 2) Most of the cases have suggested tasks these are to assist you. THESE ARE NOT THE ASSIGNMENT DELIVERABLES. Your assignment is to produce a project management plan. The tasks in your case or those I have assigned are there to help your prepare a good report and make the project case seem as real as possible in a classroom environment. The cases CASE 1: NEW BUSINESS VENTURE CASE STUDY General management and entrepreneurial skills. Case helps you think about what it takes to set up a small business. CASE 2: VIDEO GAME MARKET RESEARCH PROJECT Marketing research project (without doing the marketing research). You will plan out a marketing research exercise. Students with experience with a marketing research project will help identify the stages including focus groups, pilot surveys and rolling out main survey. You do not have to write the survey questions. CASE 3: VIDEO GAME DELIVERY PROJECT e-business case for delivering an online product and managing transactions online. CASE 4: BIOTECH HIUMAN RESOURCE MANAGEMENT SYSTEM PROJECT This case combines HR and IS. The case requires you to think about the HR data a large organization might need to manage and to identify the benefits/ risks in using one of the main HRMS such as PeopleSoft. 11

12 Milestones 1. Week 4 Team Assignment Charter and Team Agreement 2% WEBCT: Assignment Charter Friday Hard Copy: Hand in to your tutor 2. Week 6 Project Charter 6% Tasks Review of Topic and Market; Expected benefits of the project; project organisation; Stakeholder Analysis; Preliminary Scope, Schedule and Cost Estimates; Output Project Charter WEBCT: Project Charter Friday Hard Copy: Hand in to your tutor 3. Week 9 Project Planning Tasks:2% Scope Statement; Product and Project Goals; Work Breakdown Structure Project Schedule; Network Diagram; Gantt Chart Project Budget; update budget plan from business case using the work breakdown structure Project Human Resources Management Plan; Project roles; responsibility assignment matrices Project Risk Management Plan; Risk Probability/Impact Matrix; Top 10 Risks for Risk Register Project Communication Management Plan Update Stakeholder Analysis; Draft Communication Management Plan WEBCT: Upload Separate Documents Hard Copy: Hand in to your tutor 4. Week 12 or Week 13 Project Presentations (PowerPoint) Project Management Plan 15 minutes present your project management plan to your tutorial. It is expected that you will use Power Point. *** What you choose to present is up to your team. WEBCT: Project Presentation 5. Week 12 Project Reports (Monday October 18 to Student Centre) Project Management Plan organise material from the business case and the planning tasks into one final report. Please submit this plan online using Uniprint. There is a link on Webct. Task Reflection Statement Lessons learned is an important part of projects. By tracking your assignment and noting where things went well and where corrections were needed is an excellent way to improve your team assignment skills. Your team will submit a task reflection statement. UNIPRINT: Uniprint) Project Management plan (submit your plan and your MSProject file via 12

13 Task Schedule Semester Week Topic Organise Teams in tutorials Select Project manager for part 1 (team assignment documents) Enrol in your group on WebCT Project Managers: upload team contracts and assignment charters to your group area and arrange a f2f meeting Prepare Team Assignment Charter and team agreement Present your Charter and Agreement at the tutorial Using roles and responsibilities from charter, start work on industry review, stakeholder analysis, and financials Select a Project manager to lead the team in the project charter stage of the assignment Organise a f2f Team should collate separate tasks into a project charter Complete Project Initiation Tasks for your chosen case Present project charter to tutorial Choose a project manager to lead the team at the planning stage. Assign planning tasks to team members Project manager; arrange f2f Finalise planning documents Tutorial Assignment Charter Team Agreement Project Charter 9 Present planning documents to tutorial group Submit plans to your tutor and WebCT Assign two project managers (one to guide the project report and one to guide the presentation). Team: arrange project charter (reason, objectives and benefits) and project planning documents into a project plan). Use WebCT group management to share planning documents Complete Project Planning Tasks for your chosen case 10 Prepare Report and Presentation 11 Finalise report; organise power point presentation 12&13 Deliver report and give presentation to tutorial Present your Project Plan 13

14 Project Management Plan Cover page and detailed table of contents. A page project management plan. To include a description of the project, details of project scope, the project plan (time management), the project budget and one other project management knowledge area (Human resources, quality, risk, communications or procurement). Clearly, the project management plan covers the project integration component of the assignment (it is the main document of project integration at the planning phase). Beneath is a possible table of contents. I do not like being too prescriptive as each project is unique. However, it will serve as guideline to the expectations of the report deliverable for team assignments 1. Description of the project (taken from Project Charter) 1.1. description of the project (what is the project, who is the project for) 1.2. overview of the scope and technical methodology (what is involved in the project, how in general will the project be done) 1.3. Product benefits (why is the project being done: to include financial projections) 1.4. Assumptions 2. Project Scope 2.1. Requirements (in scope ; what is to be completed) 2.2. Goals (deliverables) Product goals (statement of quality) Project goals (statement of how the project will be viewed as successful) 2.3. Statement of works work-breakdown-structure (you could give a one paragraph discussion in text and WBS as attachment ) 2.4. Scope control procedure in which the scope may be changed 3. Project Schedule 3.1. Details of task dependencies 3.2. Network diagram (discuss in text attachment) 3.3. Project plan (discuss in text Gantt chart attachment) *Critical path discussion 3.4. Schedule Control 4. Project Budget 4.1. Method of cost estimation 4.2. Budget breakdown (probably best to keep this table in text unless really big) 4.3. Budget Control 14

15 5. Project Human Resources 5.1. HR discussion of project roles (you should table these roles) 5.2. HR responsibility assignment matrix (discussion appendix) 6. Project Communication 6.1. stakeholder communications requirements 6.2. communications summary 7. Project Risk 7.1. Top ten risks; includes management strategies and monitoring 7.2. Probability impact matrix (discussion appendix) The above guideline does not need to be followed 100%. A task reflection statement (2 pages). o Do you feel that your team produced a product that meets the standard you set out to achieve? o What project management tools/documents did you use, and did they help? o What went right on the assignment? What went wrong? o What did your team learn by working on this assignment? o How did you select the project manager? Did he/she do a good job at leading your team? o Did you work well as a team? You may use the lessons learned log and the lessons learned template to help you with this task. 15

16 Assessment Criteria for Project Management Plan Team projects will be graded using the following marking guide. REPORT FEEDBACK FORM CONTENT: (60%) N+ P CR D HD Covered the necessary requirement for a Project plan (see Knowledge areas). Clearly defined goals and appropriate assignment scope Thoughtfully and logically prepared Appropriate language FORMAT (40%) N+ P CR D HD Contents page Appropriate headings and subheadings (preferably report numbering style). Figures and Tables clear Appendices are relevant and referred to. Academic: is there any academic research and correct referencing OVERALL QUALITY (100% = 20% of unit total) N+ P CR D HD PROJECT SCOPE KNOWLEDGE AREAS Comments Requirements Goals: Product/ Project WBS Scope Control PROJECT TIME/SCHEDULE Details of tasks and dependencies Network diagram Project plan (Gantt chart) attachment) PROJECT COST/BUDGET Method of cost estimation Budget breakdown PROJECT HUMAN RESOURCES Project roles Task assignment matrix PROJECT RISK Risk Probability/Impact Matrix Risk Register PROJECT COMMUNICATION Stakeholder Analysis Communication Plan Task Reflection Comments Comments Comments Comments 16

17 PRESENTATION FEEDBACK FORM Presenter(s): Topic: Please circle a score (1-5) for each main area (shaded in grey) and provide comments as well. CONTENT: Is it interesting, well researched and presented logically. Organized; Intro, Body, Conclusion Well prepared and researched Solid examples Good references Appropriate language and content Poor Fair Good Excellent Outstanding DELIVERY Good eye contact Good voice No distracting mannerisms Fluent and confident Good audio/visual aids Good use of technology RESPONSE Listened to audience Aware of audience Discerned audience s understanding Kept audience interested Responded to questions Defended or modified position OVERALL BEST PART OF PRESENTATION: SUGGESTIONS FOR IMPROVEMENT: 17

18 Submission of assignments Electronic Submission ONLY An electronic submission is required by the due date. Submit your assignment in an electronic format by going to the Uniprint web site then click on Student Assignments and follow the instructions. You also have a Uniprint link in Webct. If you have been granted additional time to complete an assignment or have missed the deadline for submission, you can submit your assignment in hard copy to the Student Centre. Please remember to attach an Assignment Cover sheet to the front of your assignment. You can download the relevant Assignment Cover sheet from the Business School Current Students web page FAILURE TO LODGE AN ASSIGNMENT THROUGH UNIPRINT BY THE DUE DATE WILL RESULT IN IT BEING JUDGED A LATE SUBMISSION AND CONSEQUENTLY BEING PENALISED. THERE ARE NO PAPER SUBMISSIONS FOR THIS UNIT UWA Student Guild Phone: (+61 8) Facsimile: (+61 8) enquiries@guild.uwa.edu.au Website: 18

19 Unit Outline Quick Guide INMT2232 Project Management Tear away for quick reference Unit coordinator/lecturer: Unit Tutor : MS Project Lab Instructor : Brett Smith brett.smith@uwa.edu.au Galen Townson galen@townson.net Trevor Rabey trevor@perfectproject.com.au Assessment mechanism summary Component Weight Semester Week Due Date MS Project Lab exercise 10% Week 11 (lab schedule ) Team Assignment Exams Assignment Charter 2% Project Charter 6% Planning Documents 2% Team Presentation 8% Project Plan 22% In Class Test 20% Final Exam 30% Week 4 (tutorial) Week 6 (tutorial) Week 9 (tutorial) Week 12 or Week 13 (tutorial) Monday Oct 24th 4:30pm Weeks 3, 6, 8 Exam Period LECTURE TUTORIAL LAB Ernst and Young LT Thursday 10:00am-12:00pm BUSN 261 Thursday 2:00-3:00pm BUSN G87 Tuesday 10:00-10:45am BUSN 163 Thursday 3:00-4:00pm BUSN G87 Tuesday 11:00-11:45am BUSN 163 Thursday 4:00-5:00pm BUSN G87 Wednesday 9:00-9:45am BUSN 264 Friday 12:00-1:00pm BUSN G87 Wednesday 10:00-10:45am 19

20 UNIT SCHEDULE Module 1: Projects and the Initiation Stage Week 1 Unit outline & Introduction Ch1 Week 2 Project Appraisal and Evaluation Ch2 PM in WA. Week 3 Organisational Readiness / In Class MCQ Test 1-5% Ch3 Teams and Case Week 4 Initiating Projects & Project Charter Ch4 Team Charter & Agreement Module 2: Project Planning and Project Knowledge areas Week 5 Project Management & Communication Ch5 Creating a project charter 1 Week 6 Scope and Time / In Class MCQ Test 1-5% Ch6&7 Project Charter stakeholder analysis / comm. plan 2 Week 7 Resources and Cost Management The Project Baseline Ch8&9 WBS/ network diagrams Gantt chart 3 Week 8 Project Risk and Quality Management Ch10& 11 Assigning resources and budgeting a project 4 26 Sept NON_TEACHING_ WEEK Week 9 Mid Semester Test 10% (40mins) Complete Project Planning Tasks 5 Module 3: Project Execution and Project control Week 10 Leading and Managing Project Teams (2) Ch 13 Project knowledge areas review 6 Week 11 Leading and Managing Project Teams (2) Ch 13 Leadership skills in focus Assessment Week 12 Monitor Project Progress Submit Project Report Ch 14 Present Team Project Week 13 Closing Out Projects Ch 15 Present Team Project 20